Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Using the app is extremely time consuming and doesn't work at times. By the time I arrived to the location and drove off the property it was 30 minutes later. The truck was left empty with no gas. No one even checked to see the gas level. I realized after I pulled out didn't want to return so I put gas in the truck. My head was spinning after I left that place. Horrible experience
Audubert S
Rating:
4.0
Customer did not leave a comment.
VINCENT J
Rating:
4.0
The staff was great and very professional. The manager was also very pleasant
VINCENT J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EMANUEL C
Rating:
5.0
Provide parking for vehicles left when renting a truck from UHaul.
ELLEN S
Rating:
5.0
Customer did not leave a comment.
ANDY M
|
Overall Experience
Rating:
5.0
The R blinker wasn’t working
Yehoshua R
Rating:
4.0
My initial reservations for 15’’ wasn’t there at my first location, which delayed my entire trip by 4-5 hours. This is not good
Abid C
Rating:
1.0
The truck was hard to maneuver. On the way back, the engine stopped at the middle of an intersection. Thankfully, I quickly reacted by putting the gear in park and restarting the engine.
Truck was terribly maintained.
Kaveh M
Rating:
5.0
Customer did not leave a comment.
VLADIMIR S
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Customer did not leave a comment.
Giovanni G
Rating:
5.0
Customer did not leave a comment.
JOSEPH A
|
First Impressions
Rating:
5.0
Really I have good experience and happy with the service the stuff is very kind and profesional
Luis V
Rating:
5.0
Excellent
ROZAN T
Rating:
5.0
Staff members was very friendly helping us
ANDY M
|
First Impressions
Rating:
5.0
The truck was old. Made a lot of noise I had trouble breaking filthy I reserved a 20 footer. They didn’t have it. They downsize me to a 15.
AVROHOM L
Rating:
2.0
They didn’t even provide me with the trollies they I had to pay for
SAMUEL A
Rating:
5.0
Customer did not leave a comment.
David T
Rating:
5.0
Professional, efficient, courteous service and personal attention.
Gary S
Rating:
5.0
First time renting a vechile and got to say went really smooth employees were great, friendly and helpful with information and app process .!! Highly recommend this location Bensonhurst .! Plus there vechiles are well maintained pleasure doing business.!
randy u
Rating:
3.0
Customer did not leave a comment.
LAUREN M
Rating:
1.0
Rented a truck from u-haul and got a mobile sauna instead — A/C blew nothing but desert dreams. Perfect for anyone who enjoys sweating through their clothes before arriving anywhere. 5 stars for impersonating hell on wheels!
ABRAHAM C
Rating:
5.0
Great customer service and accommodations
RAHEEM J
Rating:
4.0
Customer did not leave a comment.
IVAN P
Rating:
5.0
Customer did not leave a comment.
HERON M
Rating:
5.0
Customer did not leave a comment.
ROSE M
Rating:
5.0
Customer did not leave a comment.
James F
Rating:
5.0
Muy buen servicio, gracias!
Maria G
|
Overall Experience
Rating:
5.0
The customer service at this location was better than an Excellent 5 STAR rating, they should be awarded a 10, going above and beyond expectations. We had a wiring problem with our vehicle, and they pointed in the right direction to have this repair made. We were moving out daughter out of the Pratt Institute back to our home in Virginia and it could not have been done/completed without the continuous assistance from the U-Haul employees at this U-Haul location. They saved our day in so many ways!
STEPHEN C
Rating:
5.0
quick and easy departure
PETER R
Rating:
5.0
Customer did not leave a comment.
C I
Rating:
3.0
Customer did not leave a comment.
PEDRO C
Rating:
4.0
Customer did not leave a comment.
STEWART D
Rating:
5.0
👍
ERJON D
Rating:
5.0
Very helpful with my rental storage and also with my return of truck
GIUSEPPA M
|
First Impressions
Rating:
1.0
They need to change the employee gave me 2 cars none of them working the milage is wrong and they told me the fuel tank is full bit it’s empty i wish i could post pictures here the second one battery is dead and 3 finally is working used it well
SHAKHZODJON K
Rating:
5.0
Customer did not leave a comment.
waqas y
Rating:
1.0
Truck maintenance, customer service aspect. The truck brakes were making a squeaky noise each time I brake. I even recorded it. Customer service were not the friendliest.
SAMUEL S
Rating:
5.0
Daphne was extremely helpful!
Mark F
Rating:
1.0
Extremely Nasty attitude staff at front desk she was not helpful at all .. I will not return to this location
TIFANNY D
Rating:
5.0
Customer did not leave a comment.
patrica b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIO M
Rating:
3.0
Steering wheel on the truck was very used and worn out they can at least change one of the most touched places in the trucks .... also the lighting in the loading compartment is terrible you can barely see anything there should be adequate lighting for safety and to help you load and unload
Justin P
Rating:
5.0
Customer did not leave a comment.
ALFRED F
Rating:
5.0
Best customer service ever. The experience was very quick and easy.
ANGEL P
Rating:
5.0
Everything's fine
RAFAEL T
Rating:
4.0
Customer did not leave a comment.
LAMONT J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Oleg S
Rating:
3.0
Again, I tried to use your app for drop off and it kept kicking me off.
MICHAEL W
Rating:
4.0
everything regarding the actual ride was great. zero complaints. but having to create a reservation with the app fucking sucks and i will not be using your service again unless an actual counter person can do the job. i am essentially an employee when i do all the work. what if i didn't own a phone? serious overreach on your part. i am deleting the app and never using it again.
BRIAN S
Rating:
5.0
Advise customers to come a few minutes before pick-up time to download the U-Haul app and complete the rental process online, even if they made a reservation.
fernando s
Rating:
4.0
Customer did not leave a comment.
Nasanel G
Rating:
5.0
The only problem I had was at the time of delivering the unit because the app did not allow me to upload the photographs to the system and the truth is that with so many vehicles accumulated in the premises pending return it is complicated to take the photographs as requested by the app, there was no one who could help even a guardian of the property and that complicated to send it, otherwise everything excellent
Jose C
Rating:
5.0
Customer did not leave a comment.
Dhruvika G
Rating:
5.0
Keep the reservation system the same. Everything was great.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
YACOV H
Rating:
3.0
Upon arrival I was told the truck had to be back at the location within 4 hours due to the next renters having to drive it to Miami. This was hard to believe. In my opinion the truck was in no condition for a drive that long. The suspension was on its last legs and there were times I thought we would have a problem.
Thomas B
Rating:
5.0
Contar con personas que hablen español
LUIS M
Rating:
5.0
Great location check in and check out was very fast. Equipment was over 10 years old with over 130k miles. But in decent enough condition for a quick in town job.
ALEKSANDR K
Rating:
3.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
FAIK Z
Rating:
5.0
So far every experience I had has been great
ROSALBA O
Rating:
5.0
Great and good price
OSWALDO G
Rating:
5.0
Everyone was great in helping me and gave me their time in explaining how to do the return..overall service was excellent
Miriam S
Rating:
5.0
What is the fucking point of your stupid fucking online check in if we have to full out a form that takes 20 fucking minutes with pictures. Either have us pre fill it at home or skip the app and just use the computers at home. It .makes 0 SENSe to have us come to the store just to stand there at the counter and fill out an app that we could have done in our own time.
How big is your company and you can't figure out basic logistics? Fuck your app. If you're going to have one, how about you test it in the real world first and learn some practical.applications before you just go "LOOK WE COMPANY, COMPANY HAVE APP.APP good." You're supposed to be the moving company that makes things easy. The only thing that you made easy was me losing my f****** mind waiting 20 minutes for a scheduled pickup.
Good luck with your business. It's the last time I'll ever use it
Joseph H
Rating:
3.0
Customer did not leave a comment.
ABRAHAM C
Rating:
5.0
Customer did not leave a comment.
Diel G
Rating:
4.0
the trucks and vans are clean , but the guys leave the van floor wet ...other than that is was always as has been smooth and good service.
HANNIBAL P
Rating:
1.0
I put in on the app to drop off at a different location did not.
Give me the option when I dropped it off to put it a different location then they called me and said I had paid 400 to get it back to the other location
Dovid B
Rating:
5.0
Good
ZURAB M
Rating:
5.0
The stuff is really kind and efficient always help me with my needs
Luis V
Rating:
5.0
We have never rented a trailer before. The lady set up our vehicle herself. I am grateful that we were given a storage unit for 1 month so we could unload the trailer. Your staff that I encountered were very helpful and knowledgeable.
I will recommend uhau to all friends and family.
YAMILEE B
|
Overall Experience
Rating:
1.0
The guy how recovers the truck he asked me for money or he will charge me fee for cleaning so I take pictures for truck
Maher H
Rating:
5.0
Customer did not leave a comment.
Ramel L
Rating:
5.0
I thank the staff for there great services and kindness
JUAN J
Rating:
1.0
Storing my belongings at this U-Haul location was one of the biggest mistakes I’ve ever made. I was given a storage unit with a defective lock latch, which completely came off and made it impossible to secure. I immediately informed the U-Haul staff, who assured me they would fix it. Unfortunately, I made the mistake of trusting their word without verifying it myself.
When I returned in April to retrieve my belongings, I was devastated to find that my unit had been completely emptied. Everything was gone. I reported this to the manager, Dahlia Cunningham, who admitted she had no explanation for what happened. According to their records, a walkthrough had been conducted the previous October, during which my unit was found empty. Instead of contacting me for clarification, they simply assumed I had moved out without notice. No one followed up. No one checked in. By the time I discovered my belongings were missing, it was too late—their security camera footage only went back three months.
Ms. Cunningham and the assistant manager showed no empathy for my situation, and getting a response from them was like pulling teeth. I lost a lifetime’s worth of belongings, including irreplaceable family heirlooms and my personal artwork. This has been one of the most traumatic experiences of my life, and I am appalled by the complete lack of accountability and care from this location.
If you value your possessions, do not store them here.
Christine L
Rating:
5.0
Counter help was really nice and friendly and made it a great experience
Robert G
Rating:
5.0
Customer did not leave a comment.
STEVEN Y
Rating:
5.0
Santos was incredible. So nice, competent, and helpful. He and Anthony are the BEST! I’m so grateful for their assistance!!!
Wayne B
Rating:
5.0
Not a thing…. Kim,your employee was very good and helpful
ROBERT W
Rating:
5.0
everything was perfect!
ELIEZER L
Rating:
5.0
Customer did not leave a comment.
V M
Rating:
5.0
That's good service
SANTIAGO C
Rating:
5.0
Customer did not leave a comment.
Luis B
Rating:
5.0
Muchas grasias
JUANMANUEL M
Rating:
5.0
Customer did not leave a comment.
Olga K
Rating:
5.0
The guy, was very helpful. Five stars for him
Niko g
Rating:
5.0
Customer did not leave a comment.
HIRAM S
Rating:
5.0
Just need to have open line of communication when calling into the location office
Edwin A
Rating:
3.0
The staff was fine and kind and knowledgeable and it was a fine experience with the location, but the van had well less than even an 1/8th of gas in it. Just an obnoxious start to a stressful day.
Andrew W
Rating:
1.0
I returned the car with more fuel than it had when I picked it up, yet my receipt included an additional charge for 5 gallons. I contacted customer support to clarify the reason for this charge, but I have been waiting for over a week without receiving any response. The level of customer service leaves much to be desired.
ALIAKSANDR T
Rating:
5.0
Customer did not leave a comment.
Elisaul R
Rating:
5.0
Everything good 👍
Woonfah L
Rating:
5.0
Customer did not leave a comment.
mazen a
Rating:
3.0
Customer did not leave a comment.
RALPH G
Rating:
5.0
Customer did not leave a comment.
Kevin B
Rating:
5.0
Kinda sucked that I started my trip with a quarter tank of gas.
HEATHER M
Rating:
5.0
Reserved a car a week in advance for a 7:30am pick up. I got there at 7am and went through the basic reservation process.Everything went smoothly. I was out of there in about 10mins.
ROSSLON C
Rating:
5.0
Effortless expirience reserving, checking out and back in.
Can't say that this location had the friendliest staff, but interaction is very limitted.
ALEX P
Rating:
3.0
Customer did not leave a comment.
JILLIAN M
Rating:
4.0
Customer did not leave a comment.
Elisia L
Rating:
4.0
Customer did not leave a comment.
Johnny F
Rating:
3.0
The proses to use the app is garbage the app does not work it need a lot a work after I try like 10 times a nice lady In the office help me doi it with out the app don’t waste people time with the app or get a better one that app it’s a complete waste of time
LEONARDO U
Rating:
5.0
Customer did not leave a comment.
WEIGUO H
Rating:
5.0
Thank you so much
sergei v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
srikanth p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marta r
|
First Impressions
Rating:
5.0
Tuve que cambiar la ubicación del espacio por que había escogido una en el espacio superior y no estaba identificado
Frank A
|
Online Move In
Rating:
3.0
The ceiling too short
Chin C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAMONT J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KARSEN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SENG L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELINDA V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGEL R
|
Overall Experience
Rating:
5.0
Thanks a lot.
tamar k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chouaib D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIMMYMACI A
|
First Impressions
Rating:
5.0
Very helpful and kind staff
DEMOSTHENEP J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vincent l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GIORGI K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
glisett f
|
First Impressions
Rating:
5.0
Very good
Yifan Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GIORGI K
|
First Impressions
Rating:
5.0
The staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Salvatore O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TUVIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rafael j
|
Overall Experience
Rating:
2.0
I reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot.
Staff were ghetto!
Samuel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ethan W
|
First Impressions
Rating:
3.0
Please be clear about how the movers are an option the customer has to pay for
Justice V
|
First Impressions
Rating:
1.0
The check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V
|
Overall Experience
Rating:
5.0
Helped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCISCO A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john f
|
Overall Experience
Rating:
5.0
I mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
Ruth S
|
First Impressions
Rating:
5.0
Great service! Thank you
YURIYA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moataz A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alberto o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
susan m
|
Overall Experience
Rating:
5.0
The team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o
|
Overall Experience
Rating:
1.0
THIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doolotaaly Z
|
Overall Experience
Rating:
5.0
Great staff!!!!
ASAD K
|
Overall Experience
Rating:
1.0
You charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jessica R
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Kristina A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andre o
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
nodirek u
|
Overall Experience
Rating:
5.0
I like to thank the staff, they all were helpful; thank you
KEVIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA N
|
Overall Experience
Rating:
2.0
It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L
|
Overall Experience
Rating:
2.0
The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced.
Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGEE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
saul c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EVELYN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOELN C
|
Overall Experience
Rating:
5.0
Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B
|
Overall Experience
Rating:
3.0
The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOELN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leo L
|
Overall Experience
Rating:
3.0
The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Padilla H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Emilia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shagniqua J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leonard V
|
First Impressions
Rating:
1.0
The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicole h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mercedes t
|
Overall Experience
Rating:
5.0
Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E
|
Overall Experience
Rating:
5.0
I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure.
Stay safe and be well
paulette t
|
Overall Experience
Rating:
4.0
I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YISRAEL S
|
Overall Experience
Rating:
5.0
Good staff helpful ,good hours
Yes definitely recommend to Family and friends. This location
Manzoor K
|
Overall Experience
Rating:
5.0
The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality.
Thank you all
JAZMIN M
|
First Impressions
Rating:
5.0
The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P
|
First Impressions
Rating:
5.0
Good customer service. Would recommend to others.
susan m
|
First Impressions
Rating:
5.0
The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I
|
First Impressions
Rating:
5.0
Very clean space, very professional staff and Friendly safe place to take you thing.,
Joel R
|
Overall Experience
Rating:
5.0
the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B
|
First Impressions
Rating:
4.0
The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b
|
First Impressions
Rating:
1.0
The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q
|
First Impressions
Rating:
1.0
I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C
|
Overall Experience
Rating:
5.0
I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s
|
First Impressions
Rating:
5.0
Very good
TATIANA A
|
Overall Experience
Rating:
1.0
I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d
|
Overall Experience
Rating:
5.0
Good
Angeline N
|
Reservation
Rating:
2.0
Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R
|
Overall Experience
Rating:
5.0
Very nice, recommend to friends
Angela P
|
Overall Experience
Rating:
5.0
Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
