Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Being able to drop off the vehicle after hours was very convenient
Christopher C.
Rating:
5.0
Very good gays
Thank you
ABDULLAHM A.
Rating:
5.0
Customer did not leave a comment.
GERALDINE S.
Rating:
5.0
Customer did not leave a comment.
HECTOR SANTOS C.
Rating:
5.0
Customer did not leave a comment.
SALVATORE N.
Rating:
4.0
Customer did not leave a comment.
Alexander M.
Rating:
4.0
Customer did not leave a comment.
Salvatore C C.
Rating:
5.0
Customer did not leave a comment.
Theodore V.
Rating:
5.0
Customer did not leave a comment.
KENNETHD J.
Rating:
5.0
Truck that we get was clean and new. We had best moving experience with U-Haul
Mansur R.
Rating:
5.0
Excellent
ALEKSANDR T.
Rating:
4.0
My van needed an oil change and it came with no gas. Annoying.
MENACHEM L.
Rating:
5.0
Customer did not leave a comment.
CIRO S.
Rating:
5.0
Customer did not leave a comment.
Ruth C.
Rating:
5.0
Friendly and professional staff. First time renting and it was the least stressful of my entire move process, which is helpful.
WASSIM N.
Rating:
5.0
Customer did not leave a comment.
JOHNA C.
Rating:
3.0
Check-in took way too long. I had pre-registered, but the person ahead of me hadn't, which took quite a while. There was only one person working at the check-in desk. The van was fine, but the "change oil" indicator was on and the air conditioning didn't work. I'm glad it wasn't hot out.
Carolyn R.
Rating:
1.0
20$ late fee for no reason what so ever! I rented beat up trailer at 4:15pm returned it at 6:00pm before they close at 7:00pm and charged me a 20$ late fee?
OMARMISBAH E.
Rating:
5.0
ðŸ‘
Yehuda B.
Rating:
5.0
Customer did not leave a comment.
ALBERTO R.
Rating:
4.0
The location is woefully understaffed. Every interaction, whether by phone or in person, took 20-50 minutes. During a stressful time like when you're moving, that's a significant burden.
aleksander S.
Rating:
5.0
Customer did not leave a comment.
Yasir A.
Rating:
5.0
Customer did not leave a comment.
YURII V.
Rating:
2.0
My car was not properly secured to the auto transport and the strap came off repeatedly the front right wheel which was a safely concern. The metal chain was also not attached to the front of the car, which I learnt should be the case at the uhaul drop off location. Will not recommend for safety reasons.
Shivani K.
Rating:
3.0
the back of the truck smelled like weed, it was very difficult dropping off the vehicle as it was too busy with not enough staff.
Da H.
Rating:
4.0
Customer did not leave a comment.
DAVIDJASON O.
Rating:
5.0
Customer did not leave a comment.
SAID B.
Rating:
4.0
The vehicle was somewhat dangerous. Brakes were spongy and soft and the front end was in dire need of a wheel alignment.
John D.
Rating:
5.0
Lady at the desk with the blue nails was amazing. Loved the customer service
Hirchlynn P.
Rating:
5.0
Everything was good
Chase S.
Rating:
1.0
I had to wait for my pickup truck even though the reservation was made and confirmation was received. The charges that was calculated during the reservation is doubled when charged to my credit card. Same mileage and same estimated hours
LAHOUCINE A.
Rating:
5.0
Customer did not leave a comment.
Daniel S.
Rating:
4.0
Surprisingly efficient, the Van was in great condition. The phone app made returning the van very easy. Only wish the gas part was explained to me better. I was under the impression that I could return the van as is and not fill it back up (I only used it for 6 miles). I was charged the gas (which is fine), but there was another $30 fuel surcharge that I wasn't expecting.
John W.
Rating:
5.0
Customer did not leave a comment.
MARJORIE B.
Rating:
5.0
Customer did not leave a comment.
Michael V.
Rating:
4.0
Customer did not leave a comment.
ZARINA R.
Rating:
5.0
Customer did not leave a comment.
ERIC M.
Rating:
5.0
Customer did not leave a comment.
HAYDERJ A.
Rating:
4.0
Customer did not leave a comment.
Abhishek A.
Rating:
5.0
The representatives and the staff were excellent.
JOHN O.
Rating:
4.0
Customer did not leave a comment.
Scott R.
Rating:
5.0
Customer did not leave a comment.
DAVID T.
Rating:
5.0
Customer did not leave a comment.
Victor P.
Rating:
5.0
Customer did not leave a comment.
JENNIFER C.
Rating:
5.0
I have no complaint. I think you guys are doing great
Sami A.
Rating:
5.0
Customer did not leave a comment.
Anthony S.
Rating:
5.0
Customer did not leave a comment.
charles G.
Rating:
5.0
Customer did not leave a comment.
DZMITRYVALIERJEV U.
Rating:
5.0
More staff on the drop off spot
JAMESPETER S.
Rating:
4.0
Customer did not leave a comment.
Tomasz P.
Rating:
5.0
Customer did not leave a comment.
TINOP C.
Rating:
5.0
Customer did not leave a comment.
HENRYRAFAEL M.
Rating:
3.0
Customer did not leave a comment.
Alex K.
Rating:
5.0
Customer did not leave a comment.
Frank S.
Rating:
5.0
Customer did not leave a comment.
JOSELUIS F.
Rating:
1.0
Poor communication
No client relationship
Horrible service
Egregious charges
Potential theft
ELLIOTLUSIEN G.
Rating:
4.0
Customer did not leave a comment.
KEVINB B.
Rating:
3.0
Due to issues picking up the vehicle, the reservation was modified so my drop off location was changed without my knowledge. Upon arriving to my desired location, almost every spot was taken to return the vehicle. I then waited over an hour on hold to talk to someone at UHaul to fix the drop off location. You then charged me a $20 convenience fee even though I was completely inconvenienced by this process. This is unacceptable and I would like a refund
CHRISTOPHERR A.
Rating:
5.0
They went the extra steps to meet my needs !! Great place.
ALEXXAVIER C.
Rating:
5.0
Customer did not leave a comment.
JOHNP K.
Rating:
5.0
Staff is very professional, nice and fast.
Miron B.
Rating:
5.0
Customer did not leave a comment.
ALBERTO R.
Rating:
4.0
Customer did not leave a comment.
JETON B.
Rating:
5.0
The guys that helped us were really great.
JOSEPH P.
Rating:
5.0
Next time, please include the items I requested, or indicate that you cannot provide them during mobile pickup... not cool.
philipp B.
Rating:
5.0
This time I was provided an older GMC cargo van as opposed to the more modern Ford that was provided in a previous rental. The running order and cleanliness of the GMC could not even compare to the experience I had with the Ford.
Tristan D.
Rating:
5.0
Awesome employees - really made the entire, otherwise boring and mechanical, process painless and fun because they were professional and fun themselves. Their teamwork was seamless, genuine and effective and really reflects great credit upon U-Haul as an organization. Well done.
James M.
Rating:
5.0
Customer did not leave a comment.
maurice K.
Rating:
5.0
Customer did not leave a comment.
JIANWEN L.
Rating:
5.0
Customer did not leave a comment.
JAYCHIFUNG T.
Rating:
2.0
Next time a person makes a reservation, you should have the vehicle that they were reserved, available.
John B.
Rating:
5.0
Service & establishment with great customer care. Thank you.
John W.
Rating:
5.0
For the 20†vans, please have them modern! The mirrors had to be adjusted manually and there was no camera for the truck I had and I was disappointed
MALCOMELIEZER F.
Rating:
5.0
Customer did not leave a comment.
Jade I.
Rating:
4.0
Find a way to speed the process
Ihab H.
Rating:
5.0
Quick and easy, thanks!
Rafael R.
Rating:
4.0
Someone should fully inspect the vehicles for malfunctions other than visible dents.
The vehicle that I rented 1266G has a faulty side door which made difficult for me to access my belongings. I reported it when returning the unit.
Pedro L.
Rating:
5.0
Customer did not leave a comment.
EMMANUEL V.
Rating:
5.0
Give out breakfast on the weekends
JOSUE H.
Rating:
3.0
Made a reservation in Staten island for a car transport. Checked in the day before to fine out they did not have a car transport available. Had to go to Brooklyn to get one. Cost me time and tolls to get it. Horrible service and didn't even offer me a discount for my inconvenience. The best was they told me I had to return it to Brooklyn on top off every thing else. Very bad experience for me.
Michael L.
Rating:
5.0
Customer did not leave a comment.
HASSANMAGDI A.
Rating:
5.0
Location 1212 east main st riverhead ny 11901 st doesn't take uhaul should be removed from list update locations
Stephen S.
Rating:
3.0
The front desk counter person had a bad attitude. Not directly rude or insulting just not customer service oriented or happy to have a job.
GREGORYD H.
Rating:
5.0
Great
Padma S.
Rating:
5.0
Customer did not leave a comment.
shmuel K.
Rating:
1.0
Mr Andrew DeLuca-Rios assured me that I would get a Staten Island Location for rental pick up, I canceled a different rental because of the location convenience for pick up in SI, only to be scheduled to pick up at the BQE location which was extremely far. I had explained to Mr. Deluca Rios that I am disabled and was willing to pay the extra money for the Staten Island convenience, he assured me I'd have Staten Island at best maybe not on Bay St but on Richman Avenue so I canceled the other company. When my U-Haul pick up became a fiasco I personally went to the Bay St location to speak to the Luca Rios and after speaking with him his constant response to my frustration was that he doesn't do scheduling and assignments as though to tell me he was not responsible therefore could not be held accountable~ yet this general manager was the person who assured me the pick up in Staten Island. Additionally I was made to pay a prorated amount of money for the car tow even though the car tow was not acceptable for transporting my four-wheel-drive vehicle; the straps kept coming came off( vehicle mounted by Uhauls staff at the Bensonhurst location), the car was swaying back-and-forth, and we were explained that since the wheels are turning the engine is still heating up and I had a great possibility of burning my transmission as a result~ this was an unsafe accommodation. I questioned the toll versus carrier with scheduling & I was told it was adequate for transporting my vehicle from Staten Island to Florida obviously this information was incorrect I feel like I should've been given a full refund since I do not work for the company and that analysis and recommendation should've been made correctly by Uhaul. I must compliment Raven, the reservation mgr, she heard me out & changed my rental to the Bensonhurst area-I am grateful for her assistance.
micheal D.
Rating:
5.0
Customer did not leave a comment.
HECTOR SANTOS C.
Rating:
5.0
Customer did not leave a comment.
Steven K.
Rating:
5.0
Nothing. Staff was friendly and efficient. I had rented a flatbed truck initially, but since it was raining I asked if I could switch to a van. They were able to switch the reservation quickly and smoothly. Thank you.
Anjeanette S.
Rating:
5.0
Customer did not leave a comment.
Tristan D.
Rating:
4.0
Customer did not leave a comment.
Simon K.
Rating:
4.0
Customer did not leave a comment.
TATIANAANDREYEVN K.
Rating:
5.0
Customer did not leave a comment.
pedro C.
Rating:
4.0
The 20' truck they've give me for my 600 miles was an absolute disaster!!
Steering is out of order, roof has huge gaps and holes, all our stuff was wet completely.
Totally unacceptable!
Next time I will chose wisely who rent truck from...
Alexander R.
Rating:
5.0
Customer did not leave a comment.
JOSE LUIS E.
Rating:
4.0
Customer did not leave a comment.
Ming C.
Rating:
5.0
Customer did not leave a comment.
JENNIFERS T.
Rating:
5.0
Customer did not leave a comment.
Sim P.
Rating:
3.0
Great experience with this place.
NAAMAJOY Y.
Rating:
1.0
The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicole h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mercedes t.
|
Overall Experience
Rating:
5.0
Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E.
|
Overall Experience
Rating:
5.0
I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure.
Stay safe and be well
paulette t.
|
Overall Experience
Rating:
4.0
I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YISRAEL S.
|
Overall Experience
Rating:
5.0
Good staff helpful ,good hours
Yes definitely recommend to Family and friends. This location
Manzoor K.
|
Overall Experience
Rating:
5.0
The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality.
Thank you all
JAZMIN M.
|
First Impressions
Rating:
5.0
The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P.
|
First Impressions
Rating:
5.0
Good customer service. Would recommend to others.
susan m.
|
First Impressions
Rating:
5.0
The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I.
|
First Impressions
Rating:
5.0
Very clean space, very professional staff and Friendly safe place to take you thing.,
Joel R.
|
Overall Experience
Rating:
5.0
the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B.
|
First Impressions
Rating:
4.0
The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b.
|
First Impressions
Rating:
1.0
The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q.
|
First Impressions
Rating:
1.0
I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C.
|
Overall Experience
Rating:
5.0
I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s.
|
First Impressions
Rating:
5.0
Very good
TATIANA A.
|
Overall Experience
Rating:
1.0
I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d.
|
Overall Experience
Rating:
5.0
Good
Angeline N.
|
Reservation
Rating:
2.0
Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.