Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a long line with only one employee behind the counter, no air-conditioning inside the office, employees with bad attitudes, equipment didn't work, overall not a good experience.
JOEL L
Rating:
5.0
Customer did not leave a comment.
ANNIVEL R
Rating:
4.0
Customer did not leave a comment.
Jaime C
Rating:
5.0
N/A
Tzion Z
Rating:
5.0
Customer did not leave a comment.
GREGORY R
Rating:
5.0
Customer did not leave a comment.
JIMMYMACI A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samy I
Rating:
5.0
Staff was extremely patient and professional in both explaining the process and walking me through the process of renting a vehicle. Five stars for them!
John B
Rating:
5.0
Customer did not leave a comment.
Joel S
Rating:
5.0
the staff was very accommodating to me and very helpful staff very professional
looking forward making more transactions in the future
steven c
Rating:
4.0
Customer did not leave a comment.
OSAGIEI A
Rating:
5.0
Very helpful and kind staff
DEMOSTHENEP J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derek W
Rating:
3.0
Hours, I made the reservation for 8:00 and the office only opened close to 9:00
Naftali H
Rating:
5.0
Customer did not leave a comment.
NACHUM F
Rating:
5.0
good
TIBOR B
Rating:
2.0
Need manager to walk to the vehicle with me so i can find it,and answer questions about the truck
did not know anything about the truck.
This gmc van was Very squirelly,dangerous to drive,any dip in the road cause the vehicle to pull to sideways/drift lanes
bouncy maby dead shocks..?
next time will request test drive.
not happy with this experience
Richard C
Rating:
4.0
Customer did not leave a comment.
Stanislav N
Rating:
5.0
Customer did not leave a comment.
MAMIA G
Rating:
5.0
Smiley 😊👍🫡
GIORGI K
Rating:
5.0
Customer did not leave a comment.
Shanyka S
Rating:
5.0
Customer did not leave a comment.
JANUSZ R
Rating:
5.0
Customer did not leave a comment.
Eltion T
Rating:
5.0
Customer did not leave a comment.
Samy I
Rating:
1.0
I drove a total of 7.9 miles. When I received my receipt by e-mail I was charged $19.95 for 4 gallons of gas.
DANNY J
Rating:
5.0
Customer did not leave a comment.
Dmitrijs T
Rating:
5.0
Customer did not leave a comment.
GIORGI S
Rating:
3.0
PERSON AT CONTER HELP ME WITH PICTURES LAST TIME I USED U-HAUL YOU DID NOT HAVE THAT. THAT WAS REAL HELP
ROBERT B
Rating:
5.0
It was an easy experience. Thanks!
Syed A
Rating:
5.0
Customer did not leave a comment.
Vanessa L
Rating:
5.0
Customer did not leave a comment.
Tumer D
Rating:
5.0
Customer did not leave a comment.
Tatiana B
Rating:
5.0
Customer did not leave a comment.
Grzegorz K
Rating:
5.0
Customer did not leave a comment.
vincent l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michal R
Rating:
5.0
Thank u very much
yossef g
Rating:
1.0
The front counter is understaffed. So many people want to get an early start but are stopped by the understaffed location. The lady is good but cannot do it alone. There should be a minimum of two people helping at the counter. It’s not fair for them or your customers. I’ve rented a few times at this location and it’s always the same.
BRENT R
Rating:
1.0
I would not recommend this location to anyone they over charged me by $74.00 they charged me for a equipment dolly I never had and they charged me for gas when I returned the truck with the same amount of gas I received it with and a $30 fee for uhual to fill the vehicle with gas
andrew w
Rating:
5.0
Nice truck
sergey r
Rating:
3.0
Besides the equipment inspection, everything else was fine
JOSE C
Rating:
5.0
Customer did not leave a comment.
pedro s
Rating:
3.0
Making sure all the equipment is serviced on time and checking the brake and everything else is fine
Akinyemi A
Rating:
5.0
Great costumer service
Emanuel M
Rating:
5.0
Although it was clean, it wasn't thoroughly clean. And the van was very noisy, maybe it's just that i'm not used to cargo vans... Or maybe you need to update/invest in newer equipment...
moishe k
Rating:
5.0
Nothing to improve comes to mind.
Checking in and receiving was easy, returning was just as easy:)
Great overall experience.
Francisco J
Rating:
5.0
Customer did not leave a comment.
JORGELUIS G
Rating:
5.0
Customer did not leave a comment.
Fidel F
Rating:
5.0
Customer did not leave a comment.
Stephanie M
Rating:
3.0
I made a reservation for after hours pick up, everything was done but the keys of the truck, so I lost my time, the Uber taking me there and I have to come back the next morning
ROBERTO J
Rating:
3.0
Hi i rented a “15 truck, when time to pick up was not available n had to take the 10” which had to leave much of my things bc they didn’t fit everything in that truck- will be nice n right if the truck you pick is the one they give you, also had to buy dolly bc the ones i rent also not available - the service is unreliable in addition it’s been 3 weeks since i returned n still getting charged for tolls, why ?? The truck you rent online is the one should be available!
Alma M
Rating:
4.0
Customer did not leave a comment.
Paula W
Rating:
5.0
Customer did not leave a comment.
GIORGI K
|
First Impressions
Rating:
5.0
Do same
VITALY S
Rating:
5.0
The worker they are very friendly good service
EDUARDOSANTOS G
Rating:
4.0
Customer did not leave a comment.
ZHIHONG S
Rating:
5.0
Customer did not leave a comment.
Andrey N
Rating:
5.0
Customer did not leave a comment.
YECHISKEL M
Rating:
5.0
Customer did not leave a comment.
Dov B
Rating:
5.0
Customer Service beginnig to end were professional and friendly, much appreciated.
Magvis J
Rating:
5.0
Customer did not leave a comment.
MARCIAL I
Rating:
5.0
Customer did not leave a comment.
MARIANOTAN J
Rating:
4.0
Customer did not leave a comment.
glisett f
|
First Impressions
Rating:
3.0
Was not told anything about inshurance extra ! During reservation was charged 17 plus tax when took the vehicle did not like that one bit!!!
roman p
Rating:
5.0
Customer did not leave a comment.
Erik A
Rating:
5.0
Customer did not leave a comment.
Peter W
Rating:
5.0
Everything was exceptional. The Representatives were knowledgeable, polite, professional and extremely helpful from first booking to returning the U-Haul van I rented for the day.
Thank you
JOAN H
Rating:
2.0
The auto transport trailer I rented had faulty ramps they fell off as I was driving car up. Luckily no one hurt or equipment damaged but the ramps need to have a better mechanism to ensure they don't pop out as a car is being driven up
Akshay M
Rating:
5.0
Customer did not leave a comment.
YECHISKEL M
Rating:
3.0
Customer did not leave a comment.
boburkhon n
Rating:
5.0
The reps were good, the wait time was minimal, but the truck was old with the check engine light on and it felt like it was going to stall when I started it. It also was a gas guzzler, I drove less than ten miles but had to put in about 3 gallons to refill it to the same level.
Menachem H
Rating:
5.0
Customer did not leave a comment.
NAPOLEON C
Rating:
5.0
Customer did not leave a comment.
John V
Rating:
5.0
Customer did not leave a comment.
Larry H
Rating:
4.0
Customer did not leave a comment.
Jun Y
Rating:
5.0
The Staff person present on the day of my reservation which was on the weekend and is always a very busy morning was working alone and she handled the long line of customers with such professionalism and curtisy she was phenomenal 👏🏾
Pablo B
Rating:
5.0
Customer did not leave a comment.
Kevin p
Rating:
5.0
Customer did not leave a comment.
Eduard M
Rating:
4.0
Customer did not leave a comment.
Pablo B
Rating:
1.0
It took me 40-50 mins to rent out a cargo van. People are not friendly. very poor service. hostile behavior. vehicle dented and thrashed. Worst maintained Uhaul I've rented ever. The battery got discharged, and I was stranded on the road for 4 hours for this crap. Such a shame for Uhaul this location.
TANVIR R
Rating:
5.0
Nothing
David L
Rating:
5.0
Customer did not leave a comment.
William T
Rating:
3.0
Customer did not leave a comment.
ivan r
Rating:
5.0
Customer did not leave a comment.
MOHAMEDKARIM K
Rating:
5.0
Customer did not leave a comment.
edison l
Rating:
5.0
Customer did not leave a comment.
Chin C
Rating:
5.0
Good
EDUARDOSANTOS G
Rating:
4.0
The experience was good , the only thing I would recommend is to take sure the trucks are mechanically good, the truck I rented had breaking issues and whining noises from the front of the truck
omar a
Rating:
4.0
Customer did not leave a comment.
Egor I
Rating:
5.0
Customer did not leave a comment.
Kalid E
Rating:
5.0
Very professional, helpful and friendly!
This was my first time ever reserving a U-Haul and the process was super smooth and fast thanks to the amazing customer service at this location.
Stephanie C
Rating:
3.0
Eliminate interaction with the app and go back to dealing with a person
Steven C
Rating:
4.0
Customer did not leave a comment.
SOBHY G
Rating:
5.0
Customer did not leave a comment.
Alyssa C
Rating:
5.0
It is a good service, thanks to the company, it gives us the opportunity to reach
MOISES J
Rating:
5.0
Customer did not leave a comment.
Zeqir B
Rating:
5.0
Customer did not leave a comment.
Ilya T
Rating:
5.0
Great service from the ladies inside the office to the guys helping outside…thank you so much
ali f
Rating:
5.0
Customer did not leave a comment.
Vladimir S
Rating:
5.0
Customer did not leave a comment.
YOUCEF S
Rating:
5.0
Very good
Yifan Y
|
Overall Experience
Rating:
1.0
This place is a scam I filled up the gas to exactly where I received it and they still charged me for gas .
ZIAD J
Rating:
5.0
Customer did not leave a comment.
Willliam V
Rating:
4.0
Check engine came on and the vehicle was not properly prepared for pickup. There was iced up snow about and inch thick on the windshield. How am I supposed to remove it. I did after hours pickup. The person on the phone Kasha, was very pleasant and helpful.
peter k
Rating:
5.0
Customer did not leave a comment.
GIORGI K
|
First Impressions
Rating:
5.0
Creo que nada para agregar es un exelente servicio para recomendar y grasias por no impedir que somos indocumentados lo unico que tenemos que ser been responsable.
MOISES J
Rating:
5.0
It’s been awhile since I rented a truck and was a little out of sorts. The customer service person was calm and reassuring as I had some difficulty with the process of texting emails etc. She had actually made the process easy to understand I left smiling.
John B
Rating:
5.0
The staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Salvatore O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tuvia s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rafael j
|
Overall Experience
Rating:
2.0
I reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot.
Staff were ghetto!
Samuel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ethan W
|
First Impressions
Rating:
3.0
Please be clear about how the movers are an option the customer has to pay for
Justice V
|
First Impressions
Rating:
1.0
The check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V
|
Overall Experience
Rating:
5.0
Helped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCISCO A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john f
|
Overall Experience
Rating:
5.0
I mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
Ruth S
|
First Impressions
Rating:
5.0
Great service! Thank you
yuriy l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moataz A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alberto o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
susan m
|
Overall Experience
Rating:
5.0
The team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o
|
Overall Experience
Rating:
1.0
THIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doolotaaly Z
|
Overall Experience
Rating:
5.0
Great staff!!!!
ASAD K
|
Overall Experience
Rating:
1.0
You charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jessica R
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Kristina A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andre o
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
nodirek u
|
Overall Experience
Rating:
5.0
I like to thank the staff, they all were helpful; thank you
KEVIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA N
|
Overall Experience
Rating:
2.0
It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L
|
Overall Experience
Rating:
2.0
The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced.
Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGEE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
saul c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EVELYN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOELN C
|
Overall Experience
Rating:
5.0
Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B
|
Overall Experience
Rating:
3.0
The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOELN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leo L
|
Overall Experience
Rating:
3.0
The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Hannibal P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Emilia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAGNIQUAH J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leonard V
|
First Impressions
Rating:
1.0
The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicole h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mercedes t
|
Overall Experience
Rating:
5.0
Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E
|
Overall Experience
Rating:
5.0
I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure.
Stay safe and be well
paulette t
|
Overall Experience
Rating:
4.0
I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YISRAEL S
|
Overall Experience
Rating:
5.0
Good staff helpful ,good hours
Yes definitely recommend to Family and friends. This location
Manzoor K
|
Overall Experience
Rating:
5.0
The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality.
Thank you all
JAZMIN M
|
First Impressions
Rating:
5.0
The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P
|
First Impressions
Rating:
5.0
Good customer service. Would recommend to others.
susan m
|
First Impressions
Rating:
5.0
The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I
|
First Impressions
Rating:
5.0
Very clean space, very professional staff and Friendly safe place to take you thing.,
Joel R
|
Overall Experience
Rating:
5.0
the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B
|
First Impressions
Rating:
4.0
The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b
|
First Impressions
Rating:
1.0
The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q
|
First Impressions
Rating:
1.0
I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C
|
Overall Experience
Rating:
5.0
I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s
|
First Impressions
Rating:
5.0
Very good
TATIANA A
|
Overall Experience
Rating:
1.0
I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d
|
Overall Experience
Rating:
5.0
Good
Angeline N
|
Reservation
Rating:
2.0
Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R
|
Overall Experience
Rating:
5.0
Very nice, recommend to friends
Angela P
|
Overall Experience
Rating:
5.0
Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!