Customer Reviews for U-Haul Moving & Storage of Bensonhurst

Rating:

5.0

👍

Rating:

5.0

Very helpful with my rental storage and also with my return of truck

Rating:

1.0

They need to change the employee gave me 2 cars none of them working the milage is wrong and they told me the fuel tank is full bit it’s empty i wish i could post pictures here the second one battery is dead and 3 finally is working used it well

Rating:

1.0

Truck maintenance, customer service aspect. The truck brakes were making a squeaky noise each time I brake. I even recorded it. Customer service were not the friendliest.

Rating:

5.0

Daphne was extremely helpful!

Rating:

1.0

Extremely Nasty attitude staff at front desk she was not helpful at all .. I will not return to this location

Rating:

3.0

Steering wheel on the truck was very used and worn out they can at least change one of the most touched places in the trucks .... also the lighting in the loading compartment is terrible you can barely see anything there should be adequate lighting for safety and to help you load and unload

Rating:

5.0

Best customer service ever. The experience was very quick and easy.

Rating:

5.0

Everything's fine

Rating:

3.0

Again, I tried to use your app for drop off and it kept kicking me off.

Rating:

4.0

everything regarding the actual ride was great. zero complaints. but having to create a reservation with the app fucking sucks and i will not be using your service again unless an actual counter person can do the job. i am essentially an employee when i do all the work. what if i didn't own a phone? serious overreach on your part. i am deleting the app and never using it again.

Rating:

5.0

Advise customers to come a few minutes before pick-up time to download the U-Haul app and complete the rental process online, even if they made a reservation.

Rating:

5.0

The only problem I had was at the time of delivering the unit because the app did not allow me to upload the photographs to the system and the truth is that with so many vehicles accumulated in the premises pending return it is complicated to take the photographs as requested by the app, there was no one who could help even a guardian of the property and that complicated to send it, otherwise everything excellent

Rating:

5.0

Keep the reservation system the same. Everything was great.

Rating:

3.0

Upon arrival I was told the truck had to be back at the location within 4 hours due to the next renters having to drive it to Miami. This was hard to believe. In my opinion the truck was in no condition for a drive that long. The suspension was on its last legs and there were times I thought we would have a problem.

Rating:

5.0

Contar con personas que hablen español

Rating:

5.0

Great location check in and check out was very fast. Equipment was over 10 years old with over 130k miles. But in decent enough condition for a quick in town job.

Rating:

5.0

So far every experience I had has been great

Rating:

5.0

Great and good price

Rating:

5.0

Everyone was great in helping me and gave me their time in explaining how to do the return..overall service was excellent

Rating:

5.0

What is the fucking point of your stupid fucking online check in if we have to full out a form that takes 20 fucking minutes with pictures. Either have us pre fill it at home or skip the app and just use the computers at home. It .makes 0 SENSe to have us come to the store just to stand there at the counter and fill out an app that we could have done in our own time. How big is your company and you can't figure out basic logistics? Fuck your app. If you're going to have one, how about you test it in the real world first and learn some practical.applications before you just go "LOOK WE COMPANY, COMPANY HAVE APP.APP good." You're supposed to be the moving company that makes things easy. The only thing that you made easy was me losing my f****** mind waiting 20 minutes for a scheduled pickup. Good luck with your business. It's the last time I'll ever use it

Rating:

4.0

the trucks and vans are clean , but the guys leave the van floor wet ...other than that is was always as has been smooth and good service.

Rating:

1.0

I put in on the app to drop off at a different location did not. Give me the option when I dropped it off to put it a different location then they called me and said I had paid 400 to get it back to the other location

Rating:

5.0

Good

Rating:

5.0

The stuff is really kind and efficient always help me with my needs

Rating:

5.0

We have never rented a trailer before. The lady set up our vehicle herself. I am grateful that we were given a storage unit for 1 month so we could unload the trailer. Your staff that I encountered were very helpful and knowledgeable. I will recommend uhau to all friends and family.

Rating:

1.0

The guy how recovers the truck he asked me for money or he will charge me fee for cleaning so I take pictures for truck

Rating:

5.0

I thank the staff for there great services and kindness

Rating:

1.0

Storing my belongings at this U-Haul location was one of the biggest mistakes I’ve ever made. I was given a storage unit with a defective lock latch, which completely came off and made it impossible to secure. I immediately informed the U-Haul staff, who assured me they would fix it. Unfortunately, I made the mistake of trusting their word without verifying it myself. When I returned in April to retrieve my belongings, I was devastated to find that my unit had been completely emptied. Everything was gone. I reported this to the manager, Dahlia Cunningham, who admitted she had no explanation for what happened. According to their records, a walkthrough had been conducted the previous October, during which my unit was found empty. Instead of contacting me for clarification, they simply assumed I had moved out without notice. No one followed up. No one checked in. By the time I discovered my belongings were missing, it was too late—their security camera footage only went back three months. Ms. Cunningham and the assistant manager showed no empathy for my situation, and getting a response from them was like pulling teeth. I lost a lifetime’s worth of belongings, including irreplaceable family heirlooms and my personal artwork. This has been one of the most traumatic experiences of my life, and I am appalled by the complete lack of accountability and care from this location. If you value your possessions, do not store them here.

Rating:

5.0

Counter help was really nice and friendly and made it a great experience

Rating:

5.0

Santos was incredible. So nice, competent, and helpful. He and Anthony are the BEST! I’m so grateful for their assistance!!!

Rating:

5.0

Not a thing…. Kim,your employee was very good and helpful

Rating:

5.0

everything was perfect!

Rating:

5.0

That's good service

Rating:

5.0

Muchas grasias

Rating:

5.0

The guy, was very helpful. Five stars for him

Rating:

5.0

Just need to have open line of communication when calling into the location office

Rating:

3.0

The staff was fine and kind and knowledgeable and it was a fine experience with the location, but the van had well less than even an 1/8th of gas in it. Just an obnoxious start to a stressful day.

Rating:

1.0

I returned the car with more fuel than it had when I picked it up, yet my receipt included an additional charge for 5 gallons. I contacted customer support to clarify the reason for this charge, but I have been waiting for over a week without receiving any response. The level of customer service leaves much to be desired.

Rating:

5.0

Everything good 👍

Rating:

5.0

Kinda sucked that I started my trip with a quarter tank of gas.

Rating:

5.0

Reserved a car a week in advance for a 7:30am pick up. I got there at 7am and went through the basic reservation process.Everything went smoothly. I was out of there in about 10mins.

Rating:

5.0

Effortless expirience reserving, checking out and back in. Can't say that this location had the friendliest staff, but interaction is very limitted.

Rating:

3.0

The proses to use the app is garbage the app does not work it need a lot a work after I try like 10 times a nice lady In the office help me doi it with out the app don’t waste people time with the app or get a better one that app it’s a complete waste of time

Rating:

5.0

Good

Rating:

4.0

Be nice to the costumers

Rating:

5.0

Great

Rating:

2.0

Don’t lie

Rating:

4.0

The place is very good because they have everything you are looking for! But the service is very bad. First, the truck I rented was number 4 in line, but they are parked very close and it took too long to get it out and no one helped me do it.

Rating:

1.0

The truck was dirty when I picked it up. The brakes were very low. The staff was rude to me when I returned the truck. I was asked to dust out the back of the truck with an air hose. I put the gas back to wear it was when I picked it up and they argued over 2 more dollars of gas that they say was needed so they up charged me 29 dollars and 25 dollars to clean the box of the truck that one item was into transport. It was a horrible experience. The quality control of uhaul has taken a bad turn. I am very upset.

Rating:

5.0

Thanks

Rating:

5.0

Not charge them for gas when they returned the truck at the exact same amount that was in there when they got it!

Rating:

4.0

I recently rented a U-Haul vehicle and paid an additional $21 for six moving blankets and a dolly. However, when I arrived at the location, these items were not provided at the reception, nor were they inside the vehicle. This caused significant inconvenience, as I specifically needed these items for my move. I am extremely dissatisfied with this experience and expect a refund for the missing equipment or a resolution to this issue as soon as possible.

Rating:

1.0

Service here was poor as waiting time was long and customer reception could've been better. We rented the van twice to move furniture. The first time, the clerk kept giving us a van that was boxed in the parking lot and couldn't get it out; 3rd time was the charm. We finally got a usable van on the 3rd attempt and it was completely avoidable had the clerk bothered to use her eyes to check on the rear window. On the second day of rental, we ended up with a dirty cargo van. The cargo area was really smelly and there seems to be fecal matter on the floor. I didn't realize it until I started moving in the furniture. We were short on time and returning the van would affect moving so we dealt with it and reported it later to another clerk. She treated me like an idiot and wondered why I didn't return it. I had to explain I wasn't expecting a van to dirty and nobody advised me to check the insides. I took the matter to the cleaner but he was clearly stoned and didn't care about what I had to say. Given the choice for getting a rental, I would look elsewhere.

Rating:

2.0

Conscientious fast and reliable workers.

Rating:

5.0

The renting experience renting at this location was great and informative. This was my first time renting from a U-haul. The main highlight is that the Van was safe to drive and reliable; and the second highlight is that the after hours return went smoothly.

Rating:

3.0

The van I rented was dirty, filled with manure, blood stains, and smelled like barn yard animals. While the outside of the van was relatively okay, we didn't realize the ride was filthy until we already started moving the furniture into the cargo hold. By then, we were short on time and we decided to do our best to wipe down the whole cargo area with sanitation wipes. After we were done moving, we dropped back the van and reported this to the clerk, she treated me like an idiot and said I should've checked inside the container to make sure it was okay. However, nobody instructed me to do such a thing when we first rented the vehicle nor did we expect to encounter remnants of livestock fecal matter in the midst of Brooklyn. The clerk encouraged us to report this to the person in charge of cleaning the ride, but he was clearly high as he smelled of weed. The guy stared through at me as if my complaint didn't bother him and he asked for proof. When I showed him proof of the fecal matter, he had a reaction of disbelief and just told me to throw the keys intot he van without so much an apology. When I took the matter back to the clerk, she admitted that certain members get high and strangers at times just climb into the cargo hold of their trucks to hang out. While I appreciated the honesty, the clerk admitted they didn't have any control over the behavior of their employees or have decent security over their facility. The entire situation played out like a bad B-grade comedy of people who are poorly trained professionals that don't care about their jobs and messing around. I would never recommend this to anyone unless they don't have a choice. Good luck!

Rating:

5.0

Thank you so much

Rating:

5.0

Tuve que cambiar la ubicación del espacio por que había escogido una en el espacio superior y no estaba identificado

Rating:

3.0

The ceiling too short

Rating:

5.0

Thanks a lot.

Rating:

5.0

Very helpful and kind staff

Rating:

5.0

Very good

Rating:

5.0

The staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.

Rating:

2.0

I reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!

Rating:

3.0

Please be clear about how the movers are an option the customer has to pay for

Rating:

1.0

The check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.

Rating:

5.0

Helped me from start to finish. Even helped move drop off location which helped me save a lot of time.

Rating:

5.0

I mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.

Rating:

5.0

Great service! Thank you

Rating:

5.0

The team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.

Rating:

1.0

THIS PLACE IS TRASHHHHH UHALE IS A SCAM !!

Rating:

5.0

Great staff!!!!

Rating:

1.0

You charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again

Rating:

5.0

I like to thank the staff, they all were helpful; thank you

Rating:

2.0

It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..

Rating:

2.0

The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..

Rating:

5.0

Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!

Rating:

3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Rating:

3.0

The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...

Rating:

1.0

The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them

Rating:

5.0

Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.

Rating:

5.0

I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well

Rating:

4.0

I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.

Rating:

5.0

Good staff helpful ,good hours Yes definitely recommend to Family and friends. This location

Rating:

5.0

The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

Rating:

5.0

The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

Rating:

5.0

Good customer service. Would recommend to others.

Rating:

5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

Rating:

5.0

Very clean space, very professional staff and Friendly safe place to take you thing.,

Rating:

5.0

the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

Rating:

4.0

The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

Rating:

1.0

The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

Rating:

1.0

I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

Rating:

5.0

I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

Rating:

5.0

Very good

Rating:

1.0

I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

Rating:

5.0

Good

Rating:

2.0

Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.

Rating:

5.0

Very nice, recommend to friends