Customer Reviews for U-Haul Moving & Storage of Bexley

457 reviews

1100 Alum Creek Dr   Columbus, OH 43209

(614) 388-8292

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 388-8292

1100 Alum Creek Dr
Columbus, OH 43209

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
2.0

Customer sevice at the location was fanastic. My issue was with the process itself. The initial e-mail I received stated my trailer was reservered at a particular location. When I arrived at that location for pick up, it was not available. They also did not have record of my booking. I called another location and they actually had record of my booking. This was just pure luck that I choose the right location for I was never alerted by phone, txt or e-mail my reservation had been transfereed to that location. Second, i dropped the trailer off 9 hours early. For this I was charged an after hours fee. No reason for an after hours fee when it was dropped off early.

Stephen K. 
Rating:
2.0

Customer did not leave a comment.

KELLEY O. 
Rating:
5.0

I'm still waiting on my deposit return. If you could make that move faster

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  First Impressions 
Rating:
5.0

My experience was great. The equipment was ready, check in was smooth. No issues.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
2.0

Make sure all equipment needed to assist with moving is in the vehicles

ANTHONY H. 
Rating:
5.0

Employees were super helpful! I most appreciate their concern for safety! I highly recommend!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JANEE P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Adesha the owner was very helpful in making sure I selected the right size storage & explaining everything I needed to know.

EMMALEA C.  |  First Impressions 
Rating:
4.0

Clean but the engine light came on during the trip. I was a little uneasy but I drove it back after I unloading.

Cheryl S. 
Rating:
4.0

Booth the Lady and the Asst. Manager was super nice, happy and helpful. The place VERY clean we were pleased

Neal S.  |  First Impressions 
Rating:
5.0

Very pleased with service

JOHN D. 
Rating:
5.0

Staff members were great to answer questions and help with the process. Very simple check in and check out.

RYAN R. 
Rating:
5.0

Great service

MARK F. 
Rating:
5.0

Neat and organized location, well lit and secure.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

FODAY K. 
Rating:
4.0

Everything was good. Not sure what your new process of calling someone I know before releasing the trailer is about.

PHILLIP B. 
Rating:
3.0

Customer did not leave a comment.

Samantha G. 
Rating:
4.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Everyone was so nice and helpful. If I need a storage unit again, I would recommend this one

Dawn M.  |  Overall Experience 
Rating:
5.0

The people were very nice and efficient. The truck ride was very bumpy and I couldn't adjust the seat.

ELIZABETH C. 
Rating:
5.0

Didn’t have one problem. Was affordable and easy to access.

Janay B.  |  Overall Experience 
Rating:
5.0

When I returned the box van, the associate was very polite and professional.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Shanree G.  |  Overall Experience 
Rating:
1.0

I would never rent from this location again with those ladies that work there.

Emily D.  |  First Impressions 
Rating:
5.0

The facility was well maintain and staff was very helpful, nice, and knowledgeable also management was nice as well and right on point. Thanks for providing me storage when I was in need.

Fredricka R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney C.  |  Online Move In 
Rating:
4.0

Very pleased with the facility and the employees, Will be happy to return if needed.

John D.  |  First Impressions 
Rating:
5.0

Very pleased with service

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

ELLIS S. 
Rating:
3.0

Customer did not leave a comment.

ARTIKCO H. 
Rating:
5.0

Customer did not leave a comment.

Janice W.  |  Overall Experience 
Rating:
5.0

Dont mke the rental so high cost

Liz R. 
Rating:
4.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Fredrica R. 
Rating:
5.0

Customer did not leave a comment.

VERNESSA L. 
Rating:
5.0

Customer did not leave a comment.

Naomi W. 
Rating:
5.0

Nothing perfect.

SAMUEL L. 
Rating:
5.0

Well done! Great service. Thanks, Mr. Ian Garriott

IAN G. 
Rating:
3.0

Customer did not leave a comment.

DARYL C. 
Rating:
5.0

Thanks!

Vahid R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

🙏🙏💪💪😘

DONETTA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diven C. 
Rating:
5.0

Friendly and fluid experience

David T. 
Rating:
5.0

The lady working the counter was very friendly and knowledgeable.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Justin provided service I don't see a lot anymore. What a great asset he is to that store and the other young man that was working the store yesterday was also extremely helpful and knew how to provide service and answer customer's questions right away. You're lucky to have both of those young men on your team there. As a business man that's hired many workers over my career, I see valuable assets to your company in them. Thanks again.

DAVID C.  |  First Impressions 
Rating:
1.0

This storage place has given me so much trouble I bought a cabin just so I didn’t have to waste another dime. Always changing the rate, hidden charges, people breaking into units, opening my unit to put a rat trap and bug control without my permission. Terrible terrible service. Would never recommend.

charity j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores Lovette K.  |  First Impressions 
Rating:
3.0

There was only one person who seemed to be working and a long wait and a long line when we left.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

Connie R.  |  First Impressions 
Rating:
5.0

excellent customer service

Connie R. 
Rating:
4.0

Customer did not leave a comment.

marvin R. 
Rating:
5.0

Customer did not leave a comment.

Ashlee B.  |  Overall Experience 
Rating:
5.0

Awesome customer service! Equipment very clean and well maintained! 5 Stars across the board!

ANGELA B. 
Rating:
5.0

The staff at this location were veryhelpful and professional.

lenora l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laralyn D.  |  Overall Experience 
Rating:
5.0

This is absolutely hands down one of the best U-haul locations I've ever visited. The staff at this location and very professional and the facilities are clean.

Darlena B. 
Rating:
5.0

Customer did not leave a comment.

Bradley B.  |  Online Move In 
Rating:
3.0

Communication, I was not informed about the vehicle not having a pull out rail for easy on/off load. I rented a dolly To move Appliances . Normally this is attached. I couldn't complete my moving.

CHERYL O. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Excellent process — keep this staff and GM!

LARALYN S. 
Rating:
3.0

I used the mobile, non-contact option. It was complicated and the app had some issues that made the process longer. Also, it was not non-contact. Someone handed me the keys, and then took the keys from me.

Katelyn W. 
Rating:
5.0

Your GM at the Bexley location was incredibly professional and helpful. Her experience was obvious, and she is the reason I’ll rent here again!

Laralyn D.  |  First Impressions 
Rating:
5.0

Hold onto your GM at the Bexley location. She is fantastic!

LARALYN S. 
Rating:
5.0

The furniture dolly I requested was not provided, and I was not aware of this until I reached my destination. Employees were very friendly and helpful.

RIKKI G. 
Rating:
1.0

Fire Adesha Petersen-Barcus her additude was very unprofessional she apparently didnt want to be their at work she wasnt friendly and once I asked her about the price she became very irritated and I also asked her about the drop off location she didnt know the information and I then asked her isnt it on the computer her customer needs alot of work and maybe she just not need to be working their at u-haul I will never use that location again nor will I recommend any one to go their.

JONATHAN R. 
Rating:
5.0

I can't think of anything

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Yvette B.  |  First Impressions 
Rating:
4.0

The employee who assisted with checking me out yelled at me and I didn't appreciate it. It was late and I did not feel safe adding fuel to the truck. I told him I was ok with a a fuel charge and he yelled at me.

Kirsten F. 
Rating:
5.0

Clean and friendly

leon C. 
Rating:
5.0

Great customer service!

lenora L. 
Rating:
5.0

Everyone made experience great! Quick out and quick return- price good.

Joseph W. 
Rating:
5.0

Everything went smoothly.

WENDELL W. 
Rating:
4.0

Customer did not leave a comment.

Murphy S. 
Rating:
5.0

Customer did not leave a comment.

DANE W. 
Rating:
3.0

Customer did not leave a comment.

CAROL T. 
Rating:
2.0

Justin is always rude, to me and other black customers...been a customer since nov.2019...I always have snot/spit on my storage units...so I guess no one really monitors the cameras...also its pretty crazy how I spoke to multiple uhaul employees that couldn't explain why I wasnt eligible for the first month free storage with truck rental...when I spoke to Heather in customer service...she was sweet and went above and beyond to help...also 2 days later I am still recieving emails about my "free first month of storage" but I'm not eligible...I'm over it and will soon be done with uhaul...

AJA G. 
Rating:
5.0

We returned the truck a few minutes after 7 pm and had to have the employees open it back up to get his wallet. They still charged us overage when we were less then 10 minutes late. Please have the mgr let people know there is a overage when she transfers the vehicle so we can get extra time.

Donna E. 
Rating:
5.0

There was nothing I could think of the transaction went smoothly.

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

staff was friendly and the truck ran like a champ i was very pleased

Josh M. 
Rating:
1.0

How could you let equipment leave the yard with a seriously cracked windshield? How could you represent a vehicle had cruise control when it did not?

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

I can't remember her name, but the general manager on duty on Saturday morning, September 19, was fantastic. Super quick pick-up process, and all the while helping another associate deal with another issue. Returning the truck was a breeze as well. Best U-Haul experience I've ever had, and I've rented many trucks in my life.

Thomas K. 
Rating:
3.0

It would have been nice to have been greeted by a friendly smile after the stress of driving a 10' truck (towing a vehicle) for three hours. Staff seemed inconvenienced that they had to help me check in.

Brandy B. 
Rating:
4.0

App could not communicate with phone location service to check equipment in after hours, otherwise fantastic experiance as usual.

Tyler W. 
Rating:
3.0

Add vehicle storage to site.

Tyrone J. 
Rating:
1.0

Manager female black discourtous,rude ,arrogant,egotistical,no professional work ethic an encouraging the same behavior to her staff, other than that the experience was fine💀

SAMUEL F.  |  Overall Experience 
Rating:
5.0

From check in to check out it was smooth and the service was excellent

Michael F. 
Rating:
2.0

The only staff person that I had a bad experience with was the manager. She was rude when I contacted her due to my inability to get into the facility. Her condescending attitude would prevent me from ever using or recommending Bexley’s storage facility.

Anita A.  |  Overall Experience 
Rating:
2.0

The manager there was really rude in some of the employees are not always helpful however towards the end when I was moving my stuff out it seemed I had a better experience than when I first move my stuff in.

Hannah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

LIZ R. 
Rating:
1.0

I needed a refund for equipment that wasn't used and I was denied the refund!

Cha'Von H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS Z. 
Rating:
2.0

It took me 25 minutes to get through the process. I was almost late to the appointment that I was using the truck for and I failed to look at the gas gauge. When I returned (after 18 miles in a Ford F150) the gauge was at 3/4 tank. I realized it must not have been full when I got in it. I called uhaul the next day and they refused to refund the gas money I had been charged because they said I should have addressed it before I left.

Matthew L. 
Rating:
4.0

Everything went as planned.

Christopher S. 
Rating:
1.0

Very poor management and customer service. Completed mobile check in and got charged $30 because "I didn't complete mobile check in". No one willing to correct the error.

Desmond P. 
Rating:
5.0

Great staff !

CALVIN C. 
Rating:
5.0

Very friendly and helpful at this location

Sherri B. 
Rating:
5.0

Customer did not leave a comment.

Rene A. 
Rating:
5.0

Customer did not leave a comment.

NICK M. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Easy pick up and drop.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I was impressed with how easy it was to reserve a Van, pick up, drop off and process billing. I was impressed by how knowledgeable, patient (we asked a lot of questions) and professional the young man was that helped us. I would not hesitate to use this location again for rental and possibly for storage. Thanks!

Antoinette M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

DONNELLA D. 
Rating:
5.0

Everything went very well.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Very convenient right off the highway location.

Jeffrey S. 
Rating:
4.0

Don't rent that Ford to anyone. I still see it sitting out. It's a bad ride and worse than any truck I've driven in twenty-four years.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

GAYLE P. 
Rating:
5.0

Customer did not leave a comment.

Walt W. 
Rating:
5.0

Customer did not leave a comment.

DONNIE B. 
Rating:
2.0

Terrible customer service. The staff act like you're not even there and continue to talk to one another. There was a man training/explaining to another employee how to do something while completely ignoring me, while I'm waiting for 10 min, in 90 degree weather. Train your staff after hours please.

Adrienne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa C. 
Rating:
5.0

Customer did not leave a comment.

Megan A. 
Rating:
5.0

Customer did not leave a comment.

Sallie V.  |  Overall Experience 
Rating:
5.0

The staff at Bexley was excellent. Can't ask for a better experience. Well done.

Miguel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIE S.  |  Overall Experience 
Rating:
5.0

This is our third time renting from uhaul on alum Creek. Every time we have been happy. We did not have a reservation for whatever wanted but we ended up getting the truck we wanted because the staff did a quick clean for a truck that was just brought in

Eric R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristy S.  |  First Impressions 
Rating:
5.0

Very helpful staff!

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA W.  |  Overall Experience 
Rating:
5.0

Blessed Adventure completed...... A'se

SAMUEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mallory F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judith B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORENZO J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nathaniel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

miriam w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly a.  |  Overall Experience 
Rating:
5.0

Thank you, Uhaul 🤗

Denise S.  |  Overall Experience 
Rating:
5.0

The salesman that helped us was extremely friendly and helpful.

Jeanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda R.  |  Overall Experience 
Rating:
5.0

Nicole was very helpful. Great customer service to both team members on duty.

Andre W.  |  First Impressions 
Rating:
5.0

Excellent customer service

Terrance M.  |  Overall Experience 
Rating:
5.0

Fast and easy

Domanique M.  |  First Impressions 
Rating:
5.0

Expensive...

Tanya T.  |  Overall Experience 
Rating:
5.0

No comment

Latasha P.  |  Overall Experience 
Rating:
4.0

Staff friendly

Lenge S.  |  Overall Experience 
Rating:
5.0

Was very courteous & helpful I appreciated it

Miranda R.  |  First Impressions 
Rating:
3.0

Good morning... bigger rooms need larger carts...(LOGIC)...if someone comes while moving in, then you have to share...

Tanya T.  |  First Impressions 
Rating:
5.0

Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗

Gayle P.  |  First Impressions 
Rating:
5.0

Personnel great!

alice k.  |  First Impressions 
Rating:
4.0

I am happy

Clive J.  |  Overall Experience 
Rating:
5.0

Great service!

alice k.  |  First Impressions 
Rating:
5.0

We appreciate your service thank you for letting us make this possible

Harold W.  |  First Impressions 
Rating:
4.0

This was about as helpful as any moving company could have been,

Dustin M.  |  First Impressions 
Rating:
5.0

Very Welcoming!! Nice and Clean

telthia j.  |  First Impressions 
Rating:
5.0

Great customer service

Terrance M.  |  First Impressions 
Rating:
1.0

when I finally made it to the facility to store my things for 30 days FREE I found it was on the 2nd floor, $10 lock and Ins for the storage so much for FREE Never again will I use UHaul

Tom B.  |  Overall Experience 
Rating:
5.0

Great facility, clean, easy to access.

EVIN H.  |  Overall Experience 
Rating:
2.0

Made mistakes setting up my account to where I did not get 24 hour access and management did not answer after hour calls from me nor the customer service line. Also left multiple voicemails w/no call

Brock A.  |  Overall Experience 
Rating:
5.0

the staff here was the best through out the whole process!! would definitely rent from this location again!! Thanks again Angel Crowley

Angel C.  |  First Impressions 
Rating:
5.0

Fast, friendly service and very clean facilities! Only problem was with the after hour card reader at the storage facility! Overall fantastic experience!

Steve R.  |  First Impressions 
Rating:
5.0

Very friendly people working there. The place is very clean and secure.

Jeffrey A.  |  First Impressions 
Rating:
5.0

If it ever comes a time where I will need another storage, this one will be my # 1 choice. Thank you

Shanique B.  |  Overall Experience 
Rating:
5.0

Justin was very helpful in getting me all of the information I needed.

EVIN H.  |  First Impressions 
Rating:
5.0

Did some remodeling on the house, basement, garage and needed a climate control storage Used it for 7 months clean, secure, night access, near the freeway. Will come back again if ever need storage

GREG S.  |  Overall Experience 
Rating:
5.0

Great

Gregory S.  |  Overall Experience 
Rating:
1.0

When i put my stuff in i had no bugs (roaches) as i was taking my things out i was seeing some in my boxes...even saw some in storage....thats a big problem

LATOYA S.  |  Overall Experience 
Rating:
4.0

Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.

Vanessa B.  |  First Impressions 
Rating:
5.0

Uhaul at Bexley have me the best service ever. Very clean and well maintained

paulette w.  |  Overall Experience 
Rating:
5.0

This is a great facility!

Rhonda T.  |  Overall Experience 
Rating:
5.0

Great location and friendly staff.

melvin g.  |  Overall Experience 
Rating:
5.0

I think you should have full access it says 24 hours that's all

Annette C.  |  Overall Experience 
Rating:
5.0

No additional comments.

Sean O.  |  Overall Experience 
Rating:
5.0

Super clean. Always felt safe and secure. Staff was always helpful and friendly. We moved in during their grand opening - if there were any bumps we did not notice. Best storage ever used.

Elaine M.  |  Overall Experience 
Rating:
1.0

Horrible horrible horrible

Brandon B.  |  Reservation 
No reviews have been submitted for this location.

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