The original trucks keys were unavailable but the truck was there. The location manager called UHaul and arranged one at another location Upon arriving I was informed that the truck had not been returned. I had to settle for a smaller truck and had to make a second trip adding mileageNEAL S.
Moving Truck Rental in Columbus, OH at U-Haul Moving & Storage of Bexley
Columbus, OH 43209
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Columbus, OH 43209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Greeting the customers as they walk in, communicating the reservation steps as a customer checks out.DIAMOND P.
Keep everything the same, don't mess with a thing. Good equipment, friendly staff and the know what they are doing.PETER H.
The lady's at the Uhaul in Columbus on Alum Creek Rd were very helpful and courtsey. Friendly lady's explained everything out to me since this was my first time renting a truck. Location drop-off was easy to find.JOANN K.
The truck ax needs to be serviced it doesn't blow cold when engine is under load or going up hillELLIS S.
Easy, quick pick up. Appreciated the assistance with ensuring trailer was properly connected. Return was fast and easy. Trailer was in great shape and perfect for what we needed!Fredrick S.
Make sure your overhead doors are workingANNY H.
Justin was professional and helpfulELIZABETH E.
When I arrived Chauncey was in the back checking in a vehicle. She strolled in and asked me how I got in? I said I just pulled the doors apart thinking they were broken. She was working alone and was trying to be safe. After she sat down to check me in, things got a lot better. The.van that I reserved wasn't available to me to rent. I'd forgotten about the truck/van rentals here required a major credit card. Since we don't have or use them, she suggested a small box truck with a debit card could be rented. In the end it was a fabulous idea because my daughter at college had acquired more stuff in the last year than we her moved in with. A regular van would have been too small. Chauncey didn't know it at the time, but saved the day! Great employee that you should give some praise to lift her spirits. And get her some morning help while your at it.David C.
I called to explain at the time when I was droooff the car it was raining pretty bad and it was 11:30 pm. I tried to do a self check out but the link that I was provided didn't work when I called in the morning at 7:10 am the person said the car was checked and I will be charged didn't want to hear me with the problem I had at the time of drop off !ASAL F.
When you do everything online to make the checkin automatic, it still took me 45 minutes to get the trailer. Additionally the person who checked me in was supposed to make an amendment to the contract that I took only 2 bags of pads instead of the requested 4 as I didnt need them.. This cause me great issues on checking the trailer in as it made them think i stole the other 12 pads !!!!Jay P.
The customer service was non-existent. I was overcharged and could never get an employee on the phone. My funds have still not been credited back to my account and customer service was of no help either because they couldn't get a hold of anyone as well.VERONICA J.
Customer sevice at the location was fanastic. My issue was with the process itself. The initial e-mail I received stated my trailer was reservered at a particular location. When I arrived at that location for pick up, it was not available. They also did not have record of my booking. I called another location and they actually had record of my booking. This was just pure luck that I choose the right location for I was never alerted by phone, txt or e-mail my reservation had been transfereed to that location. Second, i dropped the trailer off 9 hours early. For this I was charged an after hours fee. No reason for an after hours fee when it was dropped off early.Stephen K.
I'm still waiting on my deposit return. If you could make that move fasterLARRY B.
My experience was great. The equipment was ready, check in was smooth. No issues.Lawrence T.
Make sure all equipment needed to assist with moving is in the vehiclesANTHONY H.
Employees were super helpful! I most appreciate their concern for safety! I highly recommend!MICHAEL D.
Clean but the engine light came on during the trip. I was a little uneasy but I drove it back after I unloading.Cheryl S.
Very pleased with serviceJOHN D.
Staff members were great to answer questions and help with the process. Very simple check in and check out.RYAN R.
Great serviceMARK F.
Neat and organized location, well lit and secure.Patricia F.
Everything was good. Not sure what your new process of calling someone I know before releasing the trailer is about.PHILLIP B.
The people were very nice and efficient. The truck ride was very bumpy and I couldn't adjust the seat.ELIZABETH C.
When I returned the box van, the associate was very polite and professional.JEFFREY H.