Customer Reviews for U-Haul Moving & Storage of Biltmore

4942 reviews

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Moody M. 
Rating:
5.0

Anna went above and beyond for us. We truly appreciate it.

Marty L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

The staff were GREAT. Thank you!

David W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!

Racquel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
5.0

Customer did not leave a comment.

RACQUEL K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

The whole crew was great and GM Anna is fantastic & runs a great operation.

TERRENCE N. 
Rating:
5.0

Anna rocks!!!

Teresa P.  |  First Impressions 
Rating:
1.0

The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.

Anne F.  |  Overall Experience 
Rating:
5.0

great experience over all Tom

THOMASROLAND LAW D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

The location was clean and well-maintained. The wait was a little long but the associate worked quickly to get everything done to send me on my way.

STEPHEN P. 
Rating:
4.0

Customer did not leave a comment.

Michael w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY P. 
Rating:
3.0

Customer did not leave a comment.

Erin B. 
Rating:
3.0

Customer did not leave a comment.

Gloria D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Alexander was awesome. He was very informative, polite and helpful.

NYDRA B.  |  First Impressions 
Rating:
4.0

no power steering

Boyd A.  |  First Impressions 
Rating:
5.0

After hours drop off.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
1.0

Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don’t give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!

Karen C.  |  First Impressions 
Rating:
1.0

(See previous comment!!) UHAUL sucks!! Stop making promises to your customers, take their money & than screw your customers over...that's what you do!!

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
2.0

The representative was very short we me and seemed extremely annoyed when I had questions.

AMY K. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Everything was great

REGINA H. 
Rating:
5.0

One of the best experiences I’ve had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!

Emily G.  |  Overall Experience 
Rating:
5.0

You have the most helpful staff in the 2 locations I went to and continue to go to in the future.

MARCIE N. 
Rating:
5.0

Anna and her team are absolutely wonderful. Very helpful and nice!!

Michelle H. 
Rating:
5.0

I have always had a good experience with u-haul on 2626 Indian School rd Phoenix Thank you

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

Donald C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristi G. 
Rating:
5.0

See above

SHANE R. 
Rating:
2.0

The truck had problems, it was scary to drive that truck, to much vibration when you use the brakes.

Candice C. 
Rating:
2.0

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

It was very easy to access a vehicle and the staff was very informative and helpful.

MARISSA U. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Was very friendly, thanks for making my rental quick.

LEE D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Add a television for customers waiting for their ride to pick them up. Outstanding customer service from the guy that closed out my reservation. Great Place over all

LEE S. 
Rating:
5.0

The lady at pickup was extremely helpful and very friendly. I enjoyed working with her.

Keith W. 
Rating:
5.0

Anna was extremely friendly and helpful. I also want to say Terry from the Papago location was also extremely friendly and helpful. Both are great staff members.

MICHAEL M. 
Rating:
5.0

Good job

MUHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

Melika A. 
Rating:
4.0

Customer did not leave a comment.

Alyssa L. 
Rating:
5.0

Fantastic service - very friendly, helpful, and overall just excellent.

THOMAS H. 
Rating:
4.0

Manager was awesome. Friendly and helpful.

Jon B.  |  Overall Experience 
Rating:
4.0

Great job, Thxs!

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Timothy was super helpful thank you

clayton J. 
Rating:
5.0

I have rented from this location a few times and every time has been a great experience. Friendly associates and clean trucks!

CASE T. 
Rating:
3.0

People that help me were great. Truck was awful. Breaks needed to be replace and the transmission kept sliping

Jacob D. 
Rating:
2.0

I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.

MICHELLE M.  |  Overall Experience 
Rating:
2.0

The man that rented the truck was rude and made us feel like we should rent elsewhere. We were offended and felt he could have treated us with consideration and some kindness and courtesy.

RENA K. 
Rating:
5.0

The employee did a great job on finding me the vehicle and equipment that I needed when it was not available. This will keep me as a future customer.

Arturo R. 
Rating:
5.0

Customer did not leave a comment.

Abby M. 
Rating:
1.0

I was OVERCHARGED!!!!!!!!!! Uhaul issued refund, this location is STILL trying to charge me!!

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH E. 
Rating:
1.0

Waiting almost 30 min for trailer in the sun. 4 people went in while I was waiting and got their truck/trailer.

DEAN S. 
Rating:
5.0

Staff was very professional and fast.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

MICHELE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel A. 
Rating:
2.0

It’s almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!

john h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria D.  |  First Impressions 
Rating:
3.0

The super overweight guy was incredibly rude unhelpful. He seemed personally unhappy and taking it out of me and my roommate. Toxic employee. Everyone was absolutely delightful and solutions oriented

CLAYTON J. 
Rating:
4.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA E. 
Rating:
5.0

Customer did not leave a comment.

sean S. 
Rating:
4.0

Customer did not leave a comment.

SHAWN R. 
Rating:
5.0

Quick and easy, thanks.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

NARCI M. 
Rating:
1.0

my truck got brake system failed when I was driving. then when I stop on an exit truck didn't want to move. I create a bigg traffic! I was only 3 miles away from the uhaul that I rented. I called then to see the solution and they gave me no solution except call roadside assistance. I called roadside assistance And it took 45 minutes just to answer!!! then around 15 mins to start doing questions that I already answered at the roadside assistance website. and finally 90 minutes to get a tower. absolutely insane!!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The dolly and blanket bag tacked to the inside of the back end, right next to the pull down door was incredibly annoying. Was difficult and frustrating to work around. I wish I would have known they were there so I could have had uhaul personnel cut the green straps before I left so I wouldn't be charged for something I didn't want. I'm hoping this is an option anyway. Otherwise great experience.

JACK N. 
Rating:
5.0

Customer did not leave a comment.

Maurena H. 
Rating:
5.0

Keep up the good work

RAMON M. 
Rating:
5.0

The check in/check out process was quick and easy. Thanks for the great experience!

TIBOR S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
4.0

Customer did not leave a comment.

Kenyon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cullen M. 
Rating:
4.0

When I was at the counter completing the contract, the representative told me the truck had an eighth of a tank of gas. However, when I got in the truck, the gauge was on "E" and indicated only 20 miles to empty. By the time I got home, it was down in the teens, meaning the truck was nearly completely empty. Also, I was told I needed to call the morning of the return date to find out which location I was to return the truck. After being on hold nearly 45 minutes yesterday, I finally gave up and returned the truck to the original pickup location.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
4.0

The young lady who handled my rental was terrific, give her a raise.

JOHN G. 
Rating:
5.0

If the system is down, to be able to send a message to those that have a reservation.

Anna N. 
Rating:
5.0

Everyone nice and everything ok

HAMEED A. 
Rating:
5.0

Good customer service

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

ROBIN H. 
Rating:
5.0

efficient, organized, clean

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

DONNIE M. 
Rating:
4.0

Customer did not leave a comment.

Vee E. 
Rating:
5.0

Really nice employees Very helpful

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

NA

ROBERT W.  |  First Impressions 
Rating:
5.0

Annie was and always is responsive and amazing. Thank you Andrea

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

VENUS E. 
Rating:
5.0

The woman behind the desk was very friendly and helpful. Everything went very smoothly

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Less crowded return area.

Joe C. 
Rating:
3.0

Once I got the truck unloaded in Scottsdale, it was time to drop it off at Uhaul. Unfortunately, you can't just drop the truck off at any Uhaul location. You have to go where Uhaul wants you to go. That would've been handy information to have before I left Vegas. Again, very stressful! You guys need to do a little better at taking care of your customers without sacrificing the quality of your equipment. Another suggestion: CRUISE CONTROL!!!!!!!!!!!

DANIEL CRAM W. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Excellent

FRANCISCO C. 
Rating:
5.0

My second time renting from here and the staff was amazing. Super cool and kind. Great experience and I will continue to rent from these guys!

Lindsey M. 
Rating:
5.0

Excellent service 👏 👍

FRANCISCO C. 
Rating:
5.0

I think you do it right. Why change?

Herbert R. 
Rating:
5.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

We were very satisfied! Anna the person who checked us in as we rented the 15 ft truck was extremely courteous, helpful, kind and patient

CAROLYN S. 
Rating:
1.0

Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable

ADA E H.  |  First Impressions 
Rating:
4.0

Drop off experience was much better than pick-up. Still never choosing UHAUL again. Completely screwed me.

PHILLIP C. 
Rating:
4.0

Customer did not leave a comment.

JONATHON C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATIA R.  |  Overall Experience 
Rating:
5.0

Everything was welled maintained and the staff was great.

porcha i.  |  Overall Experience 
Rating:
5.0

Give Anna a enormous bonus and a huge raise! She was awesome!

john m.  |  First Impressions 
Rating:
5.0

The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenient

Ameenah R.  |  Online Move In 
Rating:
5.0

It was easy to rent a van and a storage unit.

Keith M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josie b.  |  Overall Experience 
Rating:
4.0

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steven H.  |  Overall Experience 
Rating:
5.0

The 175 per month rate is expensive

David H.  |  Overall Experience 
Rating:
5.0

Employees very helpful

Keith M.  |  First Impressions 
Rating:
5.0

Friendly staff !

Denise k.  |  Overall Experience 
Rating:
2.0

I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.

Rakesh A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tim c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alec L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CINDY W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rebecca R.  |  Overall Experience 
Rating:
3.0

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVAN WILLIAM W.  |  Overall Experience 
Rating:
1.0

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.

Erik A.  |  First Impressions 
Rating:
1.0

Uhaul is over rated

KIMBERLY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane b.  |  First Impressions 
Rating:
1.0

Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolen

Paul J.  |  Overall Experience 
Rating:
5.0

I trust uhaul company.

Eldra m.  |  First Impressions 
Rating:
5.0

The gentleman who helped me check in was particularly helpful. Thanks

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  Overall Experience 
Rating:
4.0

Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.

Harriet W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shawna c.  |  Overall Experience 
Rating:
5.0

The staff at this location were very helpful as my initial storage reservation location was a complete disaster.

Ashley H.  |  First Impressions 
Rating:
5.0

My check in and check out experience were professional and stress free. Jose made my check out a breeze!

Karissa B.  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

mike h.  |  Overall Experience 
Rating:
4.0

They should warn people that the largest units they have are on the second floor.

LARISSA C.  |  First Impressions 
Rating:
5.0

Seam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudos

scott v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan J.  |  Overall Experience 
Rating:
5.0

Stored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.

Daniel K.  |  Overall Experience 
Rating:
5.0

Great staff

John M.  |  Overall Experience 
Rating:
5.0

Collette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.

shawn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

Very professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.

Sarah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice G.  |  Overall Experience 
Rating:
4.0

My only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.

Erik L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jared S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa d.  |  Overall Experience 
Rating:
1.0

Staff very rude told me I was set up for auto pay then entered my name and address in wrong so I would not get mail. When I confronted them on huge late fees and their mistakes the response was to bad pay or else. Terrible place never again.....

Shelley K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shevelle D.  |  Overall Experience 
Rating:
1.0

Worst customer service I have experienced in a long time staff at 2626 e. Indian school rd. was not interested in customer service at all , not friendly , not helpful and not interested in the least . this is not the last bad review I will be posting .

steve b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
3.0

Property is very crowded as well as the office. My movers couldn’t believe how small and inconvenient the property was making loading/unloading difficult. Access to second floor not accommodating. I found staff to be unfriendly on multiple occasions.

Debra N.  |  Overall Experience 
Rating:
5.0

Shout out to Tim and the other attendant, sorry didn't catch his name but both of them explained my options and offered excellent service. I had a good experience and I'm fully satisfied, thank you!

Cruzita A.  |  Overall Experience 
Rating:
3.0

The staff was professional. The experience was not pleasant.

Nya R.  |  Overall Experience 
Rating:
4.0

Thank you

Marilyn V.  |  Overall Experience 
Rating:
3.0

It's ok for now

Marilyn V.  |  First Impressions 
Rating:
4.0

Good.

ANDREW R.  |  Overall Experience 
Rating:
5.0

Staff is always pleasant to work with. They really take care of the facility.

Jessica S.  |  Overall Experience 
Rating:
5.0

Wonderful

Christopher T.  |  First Impressions 
Rating:
5.0

very helpful thanks for everything.

Michael W.  |  First Impressions 
Rating:
5.0

Thank you

Michael M.  |  Overall Experience 
Rating:
5.0

The team was always friendly and willing to offer a helping hand. I have worked with this UHaul for over 2 years now and they have gone above and beyond each time I’ve come in.

Samual S.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and available for questions.

tracey g.  |  Overall Experience 
Rating:
5.0

Thank you for getting me in a storage unit so fast after another location sold my reserved unit

Michael M.  |  First Impressions 
Rating:
5.0

Fast, Friendly & Helpful.

Mike C.  |  First Impressions 
Rating:
5.0

Amazing customer service. As for the facility, it was clean, convenient and exactly what we needed.

Jennifer C.  |  First Impressions 
Rating:
5.0

Sean was fantastic! We had to change our move in date to yesterday and it was seamless. Thank you Sean

Samual S.  |  First Impressions 
Rating:
4.0

Good experience

KEITH W.  |  First Impressions 
Rating:
5.0

You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of them

debra g.  |  Reservation 
No reviews have been submitted for this location.

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