Customer did not leave a comment.Chelsey H.
Customer Reviews for U-Haul Moving & Storage of Biltmore
Phoenix, AZ 85016
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.bianca Z.
Excellent customer service. All needs met in one location. Well maintained environment, professional staff and conveniently located. Thank you for assisting with reducing the stress that tags along with moving. Have a great day😊phyllis W.
Customer did not leave a comment.Stephanie A.
The personnel expected us to back the trailer into its parking spot around the back of the building instead of them doing it. I worked at uhaul many years ago and it is not the customer's responsibility to park a trailer after it has been returned, it is the employee's responsibility! very unimpressed with the personnel at the 28th street and Indian school location in Phoenix.Patricia D.
I had an issue upon returning the truck - I was charged for an extra day because it was a few minutes after 5 p.m. But the manager (Anna) did a great job of addressing and fixing the issue once I brought it to her attention. She was very fair, reasonable and professional about the whole situation.Raj G.
Customer did not leave a comment.Wendy R.
Customer did not leave a comment.Payam H.
I would like to said good job, but when I returned it was complicatedAbayneh E.
Very efficient, friendly, all-around great experienceDAWN A.
I don't like having to review the truck condition online AFTER I have officially rented the vehicle. It was difficult to use, NOT intuitive for the end user, AND cut into my rental time by 20-30 minutes. Why do have to do this online, when you have employees literally steps away from the vehicle?Katherine H.
Customer did not leave a comment.Arthur V.
Customer did not leave a comment.Michael R.
Line at service desk was long and there was only one employee working. The transmission on the truck was very difficult to use.Evan H.
Customer did not leave a comment.David P.
Was over charged for equipment that I didn't have & gas mileage was hidden during the confirmation of picking up truck. This was in March 2020 with several emails & still not one response. Check out all other truck rentals firstMonica H.
The app totally screwed up my reservation but the employee in store got me in and out quickly and with understanding got my frustration.Yolanda H.
Staff helpful but stressed due to many customers waiting in line. One staff person trying to deal with a reservation problem and handle many requests at same time.mark L.
Staff was very friendly and helpful! I thought everyone there was awesome and very nice! Thank You!ALI G.
Fast! Easy. Friendly staff.Michael V.
Location had exceptional customer service both checking out and returning the vehicle.Joseph G.
Customer did not leave a comment.Michelle F.
Customer did not leave a comment.BARBARA B.
Customer did not leave a comment.Bob H.
I would like to commend Anna your service agent as she went above and beyond helping me find the right trailer for my needs. The equipment (5X9 Ramp trailer) was in great shape too.George T.
Customer did not leave a comment.Omniya A.
The van I rented had a transmission problem shifting. I would accelerate past 2nd gear and let go of acceleration, the engine would Rev loudly as it downshift. It was kinda scary after 2nd gear. U let up and the engine revs high a jerks backbrian J.
I went to this location weeks in Advance....2 days before pick up they change my pick up location to Mesa adding over 2 hours to my trip...I said no....they called 1 day ahead changing my location to Chandler...adding 2 1/2 hours...I was pist big time....I went down to the original location...saw the 5x8 trailer available and reserved pick up the following day......this happened last year...same excuse...will not be returning...KATHLEEN B.
Very good services.Danita F.
I don't like that the vehicle doesn't come completely filled up. I had to kind of guess how much gas to put in and I put more in than I needed. Boo.Jeffrey B.
great service very gratefull thxjose R.
Csr on the front seat was rude not a friendly personveronica D.
Have a.c. in the store.kris R.
We were walk-in's as Budget didn't have what we'd reserved so this U-Haul location was very accomodating!scott N.
Thank u guys for everything in clouding the return of your truck Theresa M SmithTheresa S.
Better training for employees and management to treat customers better, meaning to be helpful to them and more respectful of their time.JACQUES M.
Customer did not leave a comment.harvey E.
Checking in was easy, everyone was nice but that's where it stopped. It would have been nice to have the truck loaded with the appliance dollyâ€¦.you have 3 grown men just chatting it up, one rolls the utility dolly to me and I had to load it alone, no offer to assist, not another customer in sight. I'd like to think if I was an elderly female maybe they would have offered to help but because I'm younger there's no need. The truck was filthy, an empty big soda cup in the back seat. When I returned I pulled into the bay as instructed, the sign reads stay in vehicle and someone will be there to check you out. I waited around 7 minutes and no one comes so I go inside to find the same guys just chatting it up plus 1 more, no customers in line, and one just sitting on his phone by the area closest to the checkin bay. I asked what do I do they said just leave the keys in the carâ€¦it was 12:30pm. No customersâ€¦I left with a pit in my stomachâ€¦what if they damage the vehicle and blame me, I should've forced them to check the vehicle before I left so I was covered. Any who, the thoughts that come to my mind when thinking about the crew that day are lazy, bored, no awareness of customer service, definitely ain't going above and beyondâ€¦they actually did the complete opposite. 4 grow men working and not another customer in sight but still had me driving a filthy truck and did not bother to come out to check in the truck(Per your sign). As an HR Manager, I'd be furious if I knew we were paying people to stand around on their cell phones and not help customers. I am aware it's slim pickings out there so finding quality people is hardâ€¦maybe focus on quality and not quantity?Claudia G.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.Chase M.
The truck we used was dirty inside. We had to sweep it out before we sat down. This is normal whenever we go to this location.Eric R.
Customer did not leave a comment.Sergio S.
Customer did not leave a comment.Valeria O.
The location I picked up from was understaffed and the drop off location was closer to my pick up location than the address I was moving too. When I dropped off the truck the location did not have a key lock box so I had to call customer service.Shane D.
Your reservation system is not the best. Too many of the same questions even when I'm a 4x repeat customer.Alan D.
My original reservation my information didn't transfer over to my new reservation and I needed a hitch and and installed and 3 stores later I got everything I need for journey to Charlotte over it was a great 👍 experienceTIMOTHY C.
The self return takes a long time. Other than that everything was great.Abbey S.
I've used this location several times within the last year and each visit has been a pleasant experience. Staff is friendly, knowledgeable and helpful. I highly recommend this location.Victoria F.
The entire "mobile" experience needs to be revamped. There were many instances - both in the beginning and at the end - where the mobile experience didn't carry the weight of U-Haul that it needs to, to carry your customer. Not sure if it's outdated servers, software or what but the times your customer reaches for U-Haul, they don't want to have to attempt an upload or download 3-6 times while waiting for your app to scroll for 5 minutes at every click. Doing so defeats your entire purpose....Douglas W.
Customer did not leave a comment.Lena S.
All the windows had water spots and the front windshield had dried dead bugs on it and where the van sets is very hard to clean thoroughly. I could only reach certain parts. Also, not ur fault, the side mirrors took me like 20 min to adjust them to feel safe. I couldn't adjust them in the parking spot because u parked ur vehicles way to close together and if I pulled forward I would be blocking the front entrance. I had to drive blinde because I couldn't see out my side mirrors up the street to pull over. This was scary! To put it lightly. The van had black scrapes on the passenger side that were about 2 to 3 foot long. U might want to pressure wash and try different chemicals to get them too look brand new and maybe some Amor-All to take some pride in ur product. Otherwise the vehicle did its job great.brian J.
Customer did not leave a comment.Keith A.
Customer did not leave a comment.Nick S.
Customer did not leave a comment.Scott V.
Our schedule chamged from one day to three and 70 miles to 150 mila. Your staff was most accommodating in the last minute changes. Thank you so much and also great helpfulness and friendliness from all location staff members. I was supposed to rent next door from Budget, so glad we went with U-Haul instead. Thank you U-Haul! J. Pyle Phoenix, Az.jason P.
Customer did not leave a comment.Jordan B. | Overall Experience
The space was too limited for the costplant p. | Overall Experience
Customer did not leave a comment.Shawn A.
Make sure the correct equipment is provided to the customer, especially if the customer has to pay for its use.William J.
The price was reasonable and I never had a problem from lack of security. Nice convenient location and friendly staff.Timothy D. | Overall Experience
The man who checked me out was quite possibly one of the rudest employees I've ever encountered at any business I've ever been to. He wasn't helpful, ignored any and all comments, questions or concerns I had and left me standing in the drive with my uhaul without telling me I was cleared to go. I have hesitated to complete the survey because I don't generally leave bad reviews and understand everyone can have an off day. But I had to follow the employee onto the office to ask if I was cleared to go. This particular employee should NOT be working with the public. Between ky experiences both picking up and dropping off my uhaul this trip, I'll be returning to and recommending Penske from here on out.Amber H.
Customer did not leave a comment.Rob H.
Customer did not leave a comment.Diego S.
Customer did not leave a comment.RUSSELL S.
Customer did not leave a comment.Jeremy T.
Customer did not leave a comment.Delmia L. | Overall Experience
Customer did not leave a comment.TABITHA T.
Customer did not leave a comment.tammi C.
Amazing customer service & fast drop off. Will definitely be coming back for my next trailer rental.Denis Y.
Ana is a multi-tasking rockstar!!Barbara C.
Customer did not leave a comment.Lisa D.
I was very happy with the customer service at this location. I (with my forever optimistic ideas) planned on having this move completed in four hours. I called Uhaul and changed my return time. That time came and went, as well, in the mean time Uhaul closed for the night. I was feeling so bad about my tardiness, but in the end they negotiated the charges. I felt like they were very reasonable all things considered. I would highly recommend this location to friends, family and even strangers. Thank you from a satisfied customer. N.T.G. 😊Natali Tammy G.
Everything was fine at this location it was just the people at corporate that were less then professional. I was trying to rent a 26 ft truck at a location across town. I do this run a few times a month. I was told that there weren't any 26 ft trucks available and I probably wouldn't be able to reserve one when I could clearly see an available 26 ft truck at this location. I then asked to speak with a manager her name was Tish or Trish. After speaking with her about what I saw on Uhaul's web sight she became combative, hostile and indifferent to me being short and terse at the end of our conversation. Well I called the local sight myself made the reservation with them and picked the truck later on having a successful trip. This person should not be a manager and should not be dealing with the public. I am not sure if U haul cares about how some of the workforce deals with the public in a competitive business like this but something like this happened at another location. The staff at the location I picked up this truck were helpful and courteous and I was on my way in quick order. It was just my dealing with the Uhaul corporate manager that made the transaction less then desirable.David F.
Have the ability to return equipment at a different locationMark L.
I realize it is not your fault, but twice I have been given a truck that needs fuel immediately before setting off on my trip. I would rather have a full tank and then just refill it before returning to the location. Apart from the that - the staff are extremely friendly, helpful and professional.Devon B.
Your service agent wasn't truthful about how much gas was in the truck, it was parked so close to other trucks it was hard to get into it and safely back it out.Tricia K.
Customer did not leave a comment.greg T.
The young man That attended us What is a good listener he answer all my questions and was very helpful he made sure he took care of it and that meant a lot to us I forgot his name but I like to take your long hairRoy G. | Overall Experience
Customer did not leave a comment.Gabriela M.
Excellent customer service!Andre D. | First Impressions
The staff and management are the best ! They always go above and beyond !!!NICOLE H.
Customer did not leave a comment.KAITLIN C.
Everything was good even the workers help me a lot 👍CYNTHIA F.
Alex, in customer service was OUTSTANDING! Went out of his way to help me, he should be recognized for being an outstanding employee.Shannon W.
The guy I dealt with was fast and professional. It was seemingly way to easy. Pick up and return fast and smooth. I will definably use again.Janette B.
Customer did not leave a comment.CYNTHIA C. | Overall Experience
Customer did not leave a comment.Rene P.
Oil change icon was on when I picked it up, but other than that the truck was great. Maybe a longer seat belt for us big people lolLilly G.
Customer did not leave a comment.Vincent B.
Anna went above and beyond. She is always upbeat, friendly, professional, capable and helpful.DEVON B.
Customer did not leave a comment.Jeremy T.
Customer did not leave a comment.Mario P.
Customer did not leave a comment.Debra C.
Everything was kept intact.sylvia s. | Overall Experience
Customer service was excellent from the person at the counter to the gentleman assisting with my trunk return. I rented the wrong type of truck, and the man behind the counter caught it after asking me a few questions about my move. Would recommend 100%!Evetta P.
U-Haul is one of the best deals in town and I hope it stays that way.john W.
Customer did not leave a comment.jeremy G.
Customer did not leave a comment.Efrain V.
Customer did not leave a comment.PATRICIA T.
This location has just arbitrarily decided that it no longer wants to offer after-hours pick-up for customers, even though that is still an option during the rental process. I selected an 8:00am pick-up time for this rental, and when I got to the location the app was telling me it was changed to hand-delivery and would not be available for pick-up until they opened at 9:00am. I got no phone call, no email, no communication whatsoever that my rental time was being changed - I rent from uHaul almost every week for my business. Having my pick-up time changed without my knowledge or consent is completely unacceptable. In all honesty, the only reason I continue renting from you is because you are the closest truck rental company to my house. It's a pretty awful experience almost every time I rent, this one just happened to be exceptionally terrible. If you are no longer going to allow after-hours pick-up for customers, it needs to not be an option when a customer schedules a rental. In the meantime, if someone selects a time YOU show as available for pick-up, you need to honor it. I truly don't even understand how your business still functions.Elisabeth I.
Customer did not leave a comment.Alexander V.
The truck had a quarter tank of gas when I picked up. It is much easier to return a vehicle full and not have to estimate the amount needed to return at a quarter tank. Also there was some sort of short in the tail lights causing them to randomly flash on and off when the truck was parked.,DEBORAH M.
Customer did not leave a comment.RYAN M.
Customer did not leave a comment.Matt V.
Customer did not leave a comment.John O.
Customer did not leave a comment.LARRY B.
Anna was great. There was a gentleman who helped me on a previous visit who was wonderful also.ALLISON H. | First Impressions
Very good experience,would definitely rent from that location again😊Ethan the young man who checked us out was especially friendly.Good customer service is very important to us!!Rose F. | Overall Experience
Love the storage. Staff are friendly and all seem to be busy working hardDavid S. | First Impressions
Friendly staf.DUDLEY H. | First Impressions
The Indian School and 28th Street locations has got their act together. They're casual and approachable but professional too. Give the staff a pay raise on me:)Stephen D. | First Impressions
This is by far the best storage facility I've ever used I highly recommend the storage facility the staff is above and beyond excellent they are amazing I cannot express how amazing the manager is the staff are everybody is friendly and goes above and beyond any expectation I ever had they treat me better than family by far the most amazing staff I've ever encountered .....joshua s. | Overall Experience
Customer did not leave a comment.VALENCIA H. | Overall Experience
The staff were friendly and greeted us as we walked in.Unlike the other location that were rude and tried to brush us away with their negativity and unfriendly attitude.I will definitely not visit that place ever again!First impressions are a big deal to us and your store was spot on 👏Thanx!Rose F. | First Impressions
Customer did not leave a comment.Delmia L. | First Impressions
Extremely functional team. Thanks for helping me. They did their job well. I had no problems with their staff and they executed their job as they should have. No problems!albert s. | Overall Experience
Customer did not leave a comment.Phillip R. | First Impressions
Staff was very helpful thank youRICHARD M. | First Impressions
Customer did not leave a comment.Sonja L. | First Impressions
Customer did not leave a comment.DUANE ALLAN H. | Overall Experience
It would be nice if the large sliding door to the storage facility was open after hours we had a late move and it made getting our stuff into the storage unit take much longerIlleana W. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
The only person who was nice and wasn’t rude was the gm other than that employees were rude and ha no customer service skillsAmanda C. | Overall Experience
Corporate wise communication via tex and emails was good. Local staff was hit or miss. Some were more friendly than others over the 2 plus years I stored stuff there. Four doors into the office and only two you could access and on brings you in behind the counter. Overall for my storage needs its was good. Wasn’t an experience just a good place to store stuffdaniel l. | Overall Experience
Customer did not leave a comment.annabella j. | Overall Experience
Clean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him aroundStan D. | First Impressions
Customer did not leave a comment.Tabitha V. | First Impressions
Customer did not leave a comment.bruno s. | Overall Experience
Customer did not leave a comment.Racquel K. | Overall Experience
Customer did not leave a comment.BRIAN B. | Overall Experience
Customer did not leave a comment.Shaun S. | First Impressions
Customer did not leave a comment.CONRAD P. | First Impressions
Customer did not leave a comment.Aniela R. | Overall Experience
Customer did not leave a comment.Denise C. | Overall Experience
The only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesomeTerrance N. | Overall Experience
Customer did not leave a comment.Marina G. | Overall Experience
I wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.JACOB P. | Overall Experience
Customer did not leave a comment.WILLIAM F. | First Impressions
Customer did not leave a comment.RAYMOND G. | Overall Experience
Thank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.Million H. | Overall Experience
My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!sharon m b. | First Impressions
Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.Elizabeth M. | First Impressions
Customer did not leave a comment.EMMERANSHIA A. | Overall Experience
Anna went above and beyond for us. We truly appreciate it.Marty L. | Overall Experience
The staff were GREAT. Thank you!David W. | Overall Experience
Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!Racquel K. | First Impressions
Anna rocks!!!Terrance N. | First Impressions
The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.Anne F. | Overall Experience
Customer did not leave a comment.Michael w. | Overall Experience
Customer did not leave a comment.Gloria D. | Overall Experience
Alexander was awesome. He was very informative, polite and helpful.NYDRA B. | First Impressions
no power steeringBoyd A. | First Impressions
Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don’t give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!Karen C. | First Impressions
Customer did not leave a comment.john m. | Overall Experience
One of the best experiences I’ve had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!Emily G. | Overall Experience
Customer did not leave a comment.Donald C. | First Impressions
I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smhapril c. | First Impressions
Manager was awesome. Friendly and helpful.Jon B. | Overall Experience
I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.MICHELLE M. | Overall Experience
It’s almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!john h. | Overall Experience
Customer did not leave a comment.Gloria D. | First Impressions
Customer did not leave a comment.Kenyon W. | Overall Experience
NAROBERT W. | First Impressions
Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictableADA E H. | First Impressions
Customer did not leave a comment.CRAIG C. | First Impressions
Customer did not leave a comment.KATIA R. | Overall Experience
Everything was welled maintained and the staff was great.porcha i. | Overall Experience
Give Anna a enormous bonus and a huge raise! She was awesome!john m. | First Impressions
The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenientAmeenah R. | Online Move In
It was easy to rent a van and a storage unit.Keith M. | Overall Experience
Customer did not leave a comment.josie b. | Overall Experience
Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.Jay T. | Online Move In
Customer did not leave a comment.Steven H. | Overall Experience
The 175 per month rate is expensiveDavid H. | Overall Experience
Employees very helpfulKeith M. | First Impressions
Friendly staff !Denise k. | Overall Experience
I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.Rakesh A. | Overall Experience
Customer did not leave a comment.tim c. | Overall Experience
Customer did not leave a comment.Alec L. | Overall Experience
Customer did not leave a comment.CINDY W. | First Impressions
Customer did not leave a comment.Rebecca R. | Overall Experience
When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to meJoseph E. | First Impressions
Customer did not leave a comment.EVAN WILLIAM W. | Overall Experience
I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.Erik A. | First Impressions
Uhaul is over ratedKIMBERLY A. | Overall Experience
Customer did not leave a comment.shane b. | First Impressions
Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolenPaul J. | Overall Experience
I trust uhaul company.Eldra m. | First Impressions
The gentleman who helped me check in was particularly helpful. ThanksDavid F. | First Impressions
Customer did not leave a comment.Mike C. | Overall Experience
Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.Harriet W. | Overall Experience
Customer did not leave a comment.Michael W. | Overall Experience
Customer did not leave a comment.enrique s. | First Impressions
Customer did not leave a comment.shawna c. | Overall Experience
The staff at this location were very helpful as my initial storage reservation location was a complete disaster.Ashley H. | First Impressions
My check in and check out experience were professional and stress free. Jose made my check out a breeze!Karissa B. | Overall Experience
Customer service was excellent.mike h. | Overall Experience
They should warn people that the largest units they have are on the second floor.LARISSA C. | First Impressions
Seam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudosscott v. | Overall Experience
Customer did not leave a comment.Megan J. | Overall Experience
Stored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.Daniel K. | Overall Experience
Great staffJohn M. | Overall Experience
Collette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.shawn m. | Overall Experience
Customer did not leave a comment.Dawn M. | Overall Experience
Very professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.Sarah B. | Overall Experience
Customer did not leave a comment.Bernice G. | Overall Experience
My only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.Erik L. | Overall Experience
Customer did not leave a comment.Jennifer C. | Overall Experience
Customer did not leave a comment.Jared S. | Overall Experience
Customer did not leave a comment.Marissa d. | Overall Experience
Staff very rude told me I was set up for auto pay then entered my name and address in wrong so I would not get mail. When I confronted them on huge late fees and their mistakes the response was to bad pay or else. Terrible place never again.....Shelley K. | Overall Experience
Customer did not leave a comment.ROSS P. | Overall Experience
Customer did not leave a comment.Armando V. | First Impressions
Customer did not leave a comment.Shevelle D. | Overall Experience
Worst customer service I have experienced in a long time staff at 2626 e. Indian school rd. was not interested in customer service at all , not friendly , not helpful and not interested in the least . this is not the last bad review I will be posting .steve b. | Overall Experience
Customer did not leave a comment.Thomas L. | First Impressions
Customer did not leave a comment.John M. | First Impressions
Property is very crowded as well as the office. My movers couldn’t believe how small and inconvenient the property was making loading/unloading difficult. Access to second floor not accommodating. I found staff to be unfriendly on multiple occasions.Debra N. | Overall Experience
Shout out to Tim and the other attendant, sorry didn't catch his name but both of them explained my options and offered excellent service. I had a good experience and I'm fully satisfied, thank you!Cruzita A. | Overall Experience
The staff was professional. The experience was not pleasant.Nya R. | Overall Experience
Thank youMarilyn V. | Overall Experience
It's ok for nowMarilyn V. | First Impressions
Good.ANDREW R. | Overall Experience
Staff is always pleasant to work with. They really take care of the facility.Jessica S. | Overall Experience
WonderfulChristopher T. | First Impressions
very helpful thanks for everything.Michael W. | First Impressions
Thank youMichael M. | Overall Experience
The team was always friendly and willing to offer a helping hand. I have worked with this UHaul for over 2 years now and they have gone above and beyond each time I’ve come in.Samual S. | Overall Experience
Staff was always helpful and available for questions.tracey g. | Overall Experience
Thank you for getting me in a storage unit so fast after another location sold my reserved unitMichael M. | First Impressions
Fast, Friendly & Helpful.Mike C. | First Impressions
Very clean - orderly- secure. Employees were prompt / courteous . All good!!Al J. | Overall Experience
staff is always kind and helpfulKatherine R. | Overall Experience
The service lines were long, not due to the excellent individuals at U-Haul, due to the customers not being prepared for life in general.Daniel T. | Overall Experience
Staff was friendly and helpful with all our needs!Josh L. | First Impressions
Amazing customer service. As for the facility, it was clean, convenient and exactly what we needed.Jennifer C. | First Impressions
Thanks....Juantez W. | First Impressions
Ok all goodDina H. | Overall Experience
Great peopleWanda S. | Overall Experience
Sean was fantastic! We had to change our move in date to yesterday and it was seamless. Thank you SeanSamual S. | First Impressions
Excellent service and great location. I will definitely recommend it and use it again if I need it.Willard G. | Overall Experience
I had a storage for 4 years, no complaints when I opened everything it was well preserved just like I packed it!JUDY m. | Overall Experience
Your trashrobert w. | Overall Experience
Great and Friendly service!ROSS P. | Overall Experience
Very clean and well managedLauerence T. | Overall Experience
Good experienceKEITH W. | First Impressions
Storage needs were met and the team was always very helpful!Lisa N. | Overall Experience
I told one of the staffing what I needed to put in and they give me a unit, but it had a small door due to a I beam going across. So I couldn't get my bigger stuff in and no room to swing.y couch in.Casey D. | Overall Experience
Everybody at this facility who I came in contact with was professional and friendly. Really put my stress of moving at ease. I would highly recommend and want to give a special shout out to Jose.Alfredo A. | Overall Experience
Had problems with other locations but these guys are always professional and go out of their way to provide good customer serviceDavid H. | Overall Experience
The guys here were great, helpful and patient. Great location to work with. Thank you!Amanda T. | First Impressions
It was impossible to reach staff by phone when calling about matters related to storage unit policies and move out process. And, when my lock was stuck, staff was very unhelpful. Door was broken uponsarah c. | Overall Experience
Call me if you want details. 200 characters isnt enough: 562-686-5013.Sascha W. | Overall Experience
U-Haul rented for daughter, Kristina Bayer. Many, many problems with truck and a charge for a hotel in Cottonwood that she NEVER stayed at. Please contact my daughter for details. Thank you!MARKA G. | Reservation
the guest service was bad they were very rudeSylvia O. | Overall Experience
U-haul does honor the word of their customer service representatives. People are allowed to mislead consumers and tell them things that are not going to be upheld by the company. Poor ethics!!!!!!dauwin p. | Reservation
When moving out, I was alerted that an object of mine was on the roof. Upon inspection it was a jar. The wire roofing seemed pulled up. I now notice im missing my bike and bag of suits. UNIT 1513.NICHOLAS G. | Overall Experience
My only issue w/ the facility was that their 24 hr access door, was often not latched. I also wish that there were cameras inside the storage facility. As result my unit was broken into.PAMELA J. | Overall Experience
Good experienceLisa J. | Reservation
The staff was always helpful and the location and facilities worked very well for us. We are leaving only because we are able to store our equipment at home now.CHANDON SHERWOOD T. | Overall Experience
The only thing was the side doors were broke and you could easily open with your hands you didn’t need a card to get in. Or they were locked because they were broke. And made things inconvenient.RHONDA H. | Overall Experience
The facility was clean and the folks were friendly and helpful. but the facility storage-wise..was awful. Excruciatingly small exit door (after hours), always HOTTT. Much improvement needed.GEOFFERY G. | Overall Experience
The team was great. Definitely be back next year.Samual S. | Overall Experience
We had cancelled our reservation a long time ago. When I called to cancel, the person I spoke to had no record of our reservation. We were non-existent! Please keep track of your reservations.megan r. | Reservation
The staff was extremely unprofessional. The agent wouldn’t even look for a bigger unit in the area. He advised he was busy, as he was talking to his fellow employee about a video game. You guys suck!Hiran R. | Overall Experience
On the day of my move in I called UHaul to confirm my storage unit. I waited on the phone for 30 plus minutes only to be transferred immediately to another agent who put me on hold agsin.Hiran R. | Reservation
You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of themdebra g. | Reservation
Your staff was great from beginning to end. I applaud them.kevin h. | Overall Experience
Your company/this location is absolutely horrible. I have never received such awful customer service. I had a storage unit from October of 2016 until a few days ago (August 2018) and I regret it!Annmarie L. | Overall Experience
Thank you.Teresa P. | Overall Experience
The big huy was extremely rude and intimidating. I asked him for a storage downstairs he tried to give one upstairs. I told him that it was easier for the movers, he replied, what do you care aboutAlfredo p. | Overall Experience
Staff was always Friendly, Helpful and gave an Excellent Customer experience. LeRoy Shaw Sr.leroy s. | Overall Experience
The free month storage SAVED OUR BACON. Couldn't have him better thanks.Chris H. | Overall Experience
ThanksSALVADOR B. | Overall Experience
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