Customer Reviews for U-Haul Moving & Storage of Binghamton

4,277 reviews

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

The man who helped me here was impossible to communicate with and he made a ton of careless mistakes resulting in me getting someone else's truck.

Kerri C. 
Rating:
2.0

Pick another truck rental company. These guys are trash. The staff at this particular location tried to make it right but U-Haul corporate really put me over a barrels. They change the type of my reservation, they changed my pick up time, then they changed locations to cost me extra mileage. This company is nothing short of crooks. Stay away. Customer service took 28 minutes to get somebody on the phone, and even then the woman was very condescending.

Sean W. 
Rating:
4.0

This isn't something I think you need to improve. The employees at this site are wonderful. They are very kind and treated me like I was the only customer.

Carley E R. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

n/a

Felix M. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Fast friendly service. Smooth transaction...

Mark D. 
Rating:
5.0

fast & friendly service, all charges explained, quick check-in

William M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
4.0

Customer did not leave a comment.

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Fix the online/contactless experience. I kept running into blank pages and broken links. Eventually had to go into the store and pick up the truck the old fashioned way - which was a pretty easy and swift process, much better than I remember in the past. The guy assisting me (who was very helpful) said that a lot of people have the same problem when they try to do the rental via truckshare.

Chadwick C. 
Rating:
5.0

Fine people to do business with. Keep up the good work!

john M. 
Rating:
5.0

Staff was helpful and pleasant. Location was well kept, Storage unit was clean.

Mark W.  |  First Impressions 
Rating:
5.0

Staff very friendly and very helpful excellent experience

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
1.0

Not clean. Tire low pressure appx 1 hour late for pick up. Kept a tool I left behind and when I went to pick it up, employee lied about it and was using it. Tried calling the store several times on hold over an hour and closed. Never going back to this location. Definitely not up to company standards.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Nothing because everything was great

Randy L. 
Rating:
4.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
3.0

The van was completely clean it actually was quite nice to get in something so nice people were very decent to me there was a little bit of a wait time even though I had a reservation but that's okay I rented from U-Haul for many years I've just never rented a vehicle so I recommend you all to anybody and I will continue to do so

Michele B. 
Rating:
5.0

All I really have to say about U-Haul is that their employees are excellent. Your employees are thoughtful, kind, and helpful. I am a frail (feeble) senior citizen, often I do need help. The staff there to give it to me.

MATILDA A. 
Rating:
3.0

Customer did not leave a comment.

Linda C. 
Rating:
1.0

The worker put in my name and contact name wrong very rude at the store when I called them over it

Charlotte S.  |  First Impressions 
Rating:
5.0

Was very hard to get someone at location to answer. So many times dialed local # only to get headquarters . Put on hold far to long. Other than that service was excellent.

sharon V. 
Rating:
4.0

There was a long piece of metal on the inside of the door that was rusted and misshapen and protruding from the door. It hit both me and my friend in the head

Nicholas K. 
Rating:
3.0

Customer did not leave a comment.

Nanchi C. 
Rating:
5.0

Customer service representatives was very nice 👍🙂

Ella T. 
Rating:
3.0

Customer did not leave a comment.

Veronica T. 
Rating:
3.0

the rental truck was initially parked on an incline and so I adjusted the gas meter to my detriment ! as soon as I drove off the lot the initial starting estimate was correct, and I ended up getting charged $30 for gas which was unfair annd inaccurate !!! scam !!! I will contact the BBB and demand my $30 back because I not only did not leave less, but I left WAY MORE gas than I started with !!!

Lisa R. 
Rating:
5.0

Just keep up the good work, thank you for what all of you do.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

garry G. 
Rating:
4.0

Location, Location, Location

MICHAEL S. 
Rating:
5.0

The guys who run the shop are very friendly and helpful!

Akosua O. 
Rating:
5.0

Absolutely nothing, I had a great experience. Your sales people were wonderful! I would highly recommend your services & location to my friends and family. I have another UHaul reserved for next Sunday as well. Thank you for your excellent service Mr Smith!

Lisa K. 
Rating:
1.0

The location was ok! But your calling center was rude and cancelled my order 12 hours before my moving and affected my schedule

GHAZAL M. 
Rating:
5.0

Staff was pleasant. Everything worked out perfect. Would recomend and use it again.

Dominick C. 
Rating:
5.0

Was checked in and helped with hook up of rental trailer. It was quick and the young lady was very friendly. Upon return the gentleman was helpful and had us on our way in no time. Would rent again from this location.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

mindy D. 
Rating:
2.0

Very dirty windshield, check engine light came on 2 hours after I picked it up for 3 days. No where in the truck or on the paper work was a clearly marked 800 number to call in the event of a problem. The passenger inside door handle was broken. Poor gas mileage. For a truck that had only 14K miles on it, it was in bad condition. I rented this for a tax exempt business and was told I would not be charged tax and was. This should have been a much better experience.

Cynthia R. 
Rating:
5.0

I have been renting cargo vans from my local U-Haul for the last 10 years. Over the last 2 years or so, in 3 out of ~ 7 rentals, when I arrived at my local store to pick up my van reserved from the U-Haul web site, it was not back from the previous rental and all other vehicles in the lot were under contract. I had to go to another franchise to get a vehicle. This is clearly not the fault of the employees, in fact, they went out of their way to help me secure a substitute van. In one case, an employee went to a remote location and brought the van back to the local dealership for me when I was pressed for time. The employees are great and I cannot stress that enough, BUT, an apparent corporate policy of overbooking vans, or not leaving enough time for laggard renters to return vans, has led to problems for me. I would ask you to consider stopping a policy of depending on renters to return equipment on time by: 1) perhaps significantly increasing time allowed between rentals, 2) having a reserve "emergency" vehicle on the lot for times when vehicles are not returned, or 3) really increasing the penalties for late returns. As I said, it is only recently that I have had this problem. Thank you for your time in reading my complaint. Again, I have nothing but praise for the employees. It is clearly not their fault and they really go out to their ways to help me resolve the issue. Sincerely, Robert V. Demicco

Robert D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

For what it was, it served its purpose. The van was in satisfactory mechanical condition. For a vehicle with only 35,000 miles, it was physically rough. The only real issue was the van stunk, like wet dog.

Richard M. 
Rating:
1.0

While I went to the store to ensure I found a drop off location near my delivery site, I was given a return site 14 miles from the delivery address. There are 2 to 3 UHaul shops within 3 to 5 miles of my delivery address. I tried to change the return site but I was transferred to a number where I was on hold for what seems longer than normal. No one picked up. I drop off the truck on 8/8, same day as the rental. I called on 8/9 to request a refund. The 1st rep that picked up the telephone was rude and did not give me a chance to explain. She transferred to another rep, without even saying she was transferring me. The 2nd rep listened and transferred me to another rep. Both the 2nd and 3rd reps were polite. The 3rd rep took my info and said someone would contact me about the issue/refund. I am still waiting to here from UHaul. I was overcharged and should receive a refund for the more than 10 miles extra I had to drive to drop off the truck. Anything less would be unfair.

Ronnie M. 
Rating:
3.0

Make sure the truck is more reliable. The truck we had had an alignment issue and felt like a tyerod or ball joint was bad.

richard W. 
Rating:
5.0

Customer did not leave a comment.

julia S. 
Rating:
3.0

Customer did not leave a comment.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Rhena M. 
Rating:
4.0

Always well mannered and very accommodating

TJ G. 
Rating:
5.0

Location needs more vehicles ,pickups,vans to meet reservation needs.

LYLES H. 
Rating:
3.0

Customer did not leave a comment.

Melinda B. 
Rating:
1.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Rep was very friendly and walked through the return, showed me where to take the trailer, and even helped me unhook it.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Eddy H. 
Rating:
1.0

We had to stop at this location because the truck was not driving properly and the check engine light was on. The manager used profanities when he talked with us about his frustration that U-Haul was making him take care of this. He could not repair the truck so they had to get a new truck, and hire moving help to get all the items off of our old truck to the new one. The moving help was careless and reckless with our things so much so that we had to tell them we rather not have that kind of help. Then we had to unload what they had loaded, since it was so poorly done and load the rest of our said y as well. This set is back about 7 hours in total from the time we called roadside assistance. The moving help said they were not experienced movers and just general laborers. The manager was not around to hear about this, and when I texted him, he did not respond. Roadside assistance is supposed to be calling me back, bit it's been almost 3 days and they haven't yet. We had our two children with us and two pets in the car with the windows down on a 94 degree day. We are not pleased and will not recommend U-Haul to others.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Keisha P. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

STACYLYNN R. 
Rating:
4.0

Did not have truck and no notice given twice. But employees were quick to help make the best of a bad situation.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
1.0

Reservation was moved from Vestal to downtown Binghanton to obtain a 21' truck. Verified rental of 21' truck was good to go day before (1-800 number). Got to office and only 26' truck available, had to accept no other truck available. Cab was dirty and smoke smelling, gave me a headache. Worker was nice and was not his fault. I will probably go with a competitor next time.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

Ted A. 
Rating:
3.0

Customer did not leave a comment.

Jimmy Z. 
Rating:
5.0

Inside of truck was so dirty - crumbs, drink spills, etc. Windshield was completely covered in bugs. I had to clean inside and outside before using.

Elaine M. 
Rating:
4.0

Staff was friendly and knowledgeable. Quick check out and easy hook up.

Michelle D. 
Rating:
3.0

Customer did not leave a comment.

Shaina O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

STACYLYNN R. 
Rating:
4.0

Warn a person when there are warning lights active on the dash. A less mechanically inclined person might see the tire pressure sensor light as more serious than it is.

Justin D. 
Rating:
5.0

Keep it up guys

FAWAZ A. 
Rating:
5.0

Customer did not leave a comment.

Emily B.  |  First Impressions 
Rating:
5.0

The rental rate for the trailer was reasonable and the trailer was very heavy duty (which I appreciated). Would definitely rent again.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

I could not check in the equipment myself because the app wasn't working. The lady came right out to help me get checked in very promptly

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Rakesh S. 
Rating:
4.0

Exterior of trailer was really beat up. But interior was clean, tires were OK, and everything functioned OK. Exterior condition of the truck made me question if the wheel bearings had been maintained, however.

James D. 
Rating:
2.0

Arrived at 9:00 for scheduled installation. Employee told me to come back at 11:30 because they were the only one there at the time and couldn't leave the register. If that's the case then why did the online scheduler allow me to select 9:00AM as an option? Also during installation, employee said they couldn't put the plastic shroud back on underneath my car. I explained that that's what I wanted them to do and that it only requires a simple cutout to allow for the receiver to stick through and they still said they couldn't do it.

Beau S. 
Rating:
5.0

I've been renting from uhaul for decades! I never will again! The website is horrendous to deal with, doesn't accept your inputs!! The phone system is even worse if that's possible!!! Chat never got back to me either!! I'm done with uhaul after 40 years !!!John Nelson

John N. 
Rating:
5.0

Customer did not leave a comment.

Anthony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Young man was very efficient and courteous

Jeremy B. 
Rating:
5.0

Clean & never a problem about the 10 time if used these guys in the past couple of years

STEVEN P. 
Rating:
5.0

I thank you for your service. It was very much appreciated !

peter S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Keep doing what you're doing.

william N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Excellent service

joe C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Thank you very much

DENNIS M. 
Rating:
5.0

Everything is great the way it is there

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Not a darn thing!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
4.0

Was a little expressive, my mattress didn't fit in my SUV so I tried to rent a truck or van. Online said a van was only available 5 hours from when I looked but after talking to a second employee I was able to get a truck to use. I went 10 miles from pulling out to pulling back into the DEPO. Was less then 45 minutes and cost $40

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Dale T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Really helpful and very understanding of my complicated situation. Thank you!

Carolyn S.  |  Overall Experience 
Rating:
5.0

the manager was amazing so where all employees

Ernest S.  |  Overall Experience 
Rating:
3.0

The ceiling insulation was coming down it was late and I didn’t feel like switching units

Michelle J.  |  First Impressions 
Rating:
4.0

I found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.

ruth i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina n.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

derik b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aeisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

The woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.

Angela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylyn W.  |  First Impressions 
Rating:
5.0

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M.  |  First Impressions 
Rating:
1.0

After making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!

Lisa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

janice f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilya S.  |  Overall Experience 
Rating:
5.0

Manager and staff courteous and friendly.

Caretta G.  |  Overall Experience 
Rating:
5.0

Good experience

Victor S.  |  Overall Experience 
Rating:
5.0

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Mary O.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Caretta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  First Impressions 
Rating:
5.0

Happy to have chosen this u-haul facility

Brett W.  |  Overall Experience 
Rating:
3.0

No comment

Joshua B.  |  Overall Experience 
Rating:
5.0

Nicest place in the area to store things

TIM D.  |  Overall Experience 
Rating:
5.0

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!

Edward C.  |  First Impressions 
Rating:
1.0

Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

Ethan B.  |  Overall Experience 
Rating:
5.0

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

janice f.  |  Overall Experience 
Rating:
5.0

Great service

Brian O.  |  First Impressions 
Rating:
3.0

It was ok

Sarah C.  |  Overall Experience 
Rating:
5.0

Easy to use and excellent help

Brian U.  |  Overall Experience 
Rating:
5.0

really nice help

steve m.  |  Overall Experience 
Rating:
5.0

Always friendly and customer service oriented.

chad c.  |  Overall Experience 
Rating:
5.0

James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

Richard L.  |  Overall Experience 
Rating:
4.0

i only would worry about my daughter being there alone as it seems like a predator could hide there

wendy c.  |  Overall Experience 
Rating:
1.0

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

Maria D.  |  First Impressions 
Rating:
1.0

ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Brian F.  |  Overall Experience 
Rating:
5.0

Quick and easy. Excellent Rep. and storage review. Great service.

Steven C.  |  First Impressions 
Rating:
5.0

Awesome

taisha o.  |  First Impressions 
Rating:
5.0

The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Widline G.  |  Overall Experience 
Rating:
4.0

Great service and protection of my things I had stored there

Anthony V.  |  Overall Experience 
Rating:
5.0

The person who assisted my daughter and I was very helpful

Richard L.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Cathi G.  |  Reservation 
Rating:
5.0

I will always use this company.

zakari a.  |  Reservation 
Rating:
5.0

just WAY to hot

susan s.  |  Overall Experience 
Rating:
5.0

Great customer service.

john w.  |  Overall Experience 
Rating:
3.0

Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.

LISA V.  |  Overall Experience 
No reviews have been submitted for this location.

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