Customer Reviews for U-Haul Moving & Storage of Binghamton

4,342 reviews

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

Erica T. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
1.0

You biked me 7000 witch I'd a joke and you broke thevlaw lied to police had me charged. When against our agreement uhal is a joke and I will be making sure you sue you and make sure everyone knows what skumbag you are

Austin J. 
Rating:
5.0

Very helpful staff

Syed N. 
Rating:
5.0

Customer did not leave a comment.

Dawn Z. 
Rating:
5.0

I Had Jo Problem Thank You Very Much. Your Staff On Chenango Binghamton Was Great.

Michelle W.  |  Overall Experience 
Rating:
2.0

Have your customer service representatives get together and speak with one another, or, at least have headquarters send a plan to all employees so that they are all on the same page with one another. I was told different things by everyone, as well as being shot around and bounced back and forth between customer service reps, my local store, and "supervisors" who all told me separate stories while some slandered me and called me a liar. I was then finally apologized to and told I was correct, then was told shortly after that the problem was being resolved...I have yet to be contacted and my money STILL has not been refunded to me. WORST EXPERIENCE EVER. 2 Stars.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen O. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The website was not user friendly. The Staff at 113 Chenango St Binghamton we're PHENOMINAL. Super friendly but professional, very patient, helped me make the best decisions, employees helped me bring boxes to the register. Really enjoyed them. S. Stewart

Sonia S. 
Rating:
4.0

Customer did not leave a comment.

Jenny A. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

The location is almost downtown; people there were friendly, no wait time. Thanks, U-Haul!

EKREM K. 
Rating:
4.0

Customer did not leave a comment.

manuel S. 
Rating:
4.0

Customer did not leave a comment.

Erica T. 
Rating:
5.0

The manager was very helpful and accommodating

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

todd H. 
Rating:
5.0

All my property was in excellent condition .

elena f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
4.0

Lights not working first trailer had to switch.

Edward G. 
Rating:
5.0

The people were very professional and knowledgeable and provided me with the materials and truck that I needed. They left little room for improvement.

ken F. 
Rating:
5.0

Customer did not leave a comment.

Skyler S. 
Rating:
5.0

Customer did not leave a comment.

Ervis F. 
Rating:
5.0

My hitch installation was not an easy one. Corrosion was a big factor. But Eric was amazing and made it happen! He was willing to do anything he possibly could to ensure that I was able to get my hitch. There are very few people anymore that are willing to go above and beyond for their customers but Eric did that and then some. I cannot express how grateful I am for the kindness that he showed me during a very difficult time. He is an extraordinary employee and I hope that his worth is recognized daily because he deserves at least that much! Both he and jason made my experience as seamless as possible. I am beyond impressed with them.

Alyson D. 
Rating:
5.0

Uhaul's system of over booking needs some work, but otherwise no problems.

Kellie B. 
Rating:
5.0

The truck I was provided, in my opinion, is definitely due for retirement. It was mechanically fine, except the steering could use a little attention, but nothing critical. The door seals did not seat fully and the cab became extremely loud with wind noise. The truck itself was not very comfortable and provided an extremely rough ride. Again, just my opinion, the truck seemed under powered. Fuel economy was horrendous. When empty, it was fine, what I would expect, with half a load, fuel consumption increased 4 times. This is not a knock on U-Haul, just saying that the old girl I got is tired.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

curtis M. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

MONICA D. 
Rating:
5.0

Jason and his crew were always cheerful helpful and professional.

Robert J.  |  Overall Experience 
Rating:
5.0

Your manager was great and took excellent care of our rental needs. He just seemed short-handed.

Bobbie N. 
Rating:
3.0

Customer did not leave a comment.

Nicole C. 
Rating:
3.0

Customer did not leave a comment.

sam R. 
Rating:
5.0

Customer did not leave a comment.

Sivan J. 
Rating:
4.0

Customer did not leave a comment.

Bridgette S. 
Rating:
5.0

Nothing, great service

katherine O. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Leanne U. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

The gentleman in the morning was friendly, courteous and helpful as was the gentleman that was there when I dropped it off in the evening.

JOHN G. 
Rating:
3.0

Facility was closed when I returned truck.

Elsie K. 
Rating:
3.0

Customer did not leave a comment.

Ann R. 
Rating:
2.0

Was scheduled to pick up trailer on 10/22/22 at 3 pm. Arrived and told the trailer was not available. No phone call to inform me prior to showing up at store. Attendant said the Vestal location had one available and sent me there. Go there and attendant tells me it has a 5pm reservation attached to it. Go back to Binghamton and ask when my trailer will be available, told it's not coming back till closing. Had to wait till next day to get it which put all plans from to Ed weekend in chaos not to mention the money and gas wasted running between locations. A phone call would have been nice so that I could reschedule my plans for the weekend and trailer. Why have reservation time if you're not going to honor it and make sure the equipment is ready when promised.

Edward N. 
Rating:
5.0

Lakeya Blyden is very friendly, helpful and knowledgeable. Forgive me for not knowing the managers name but he is very good also. As far as the company goes, they need to stop over booking trucks and trailers so the good people that work the stores don't have to deal with the irate people that booked a truck and find out the store doesn't have it. It's not fair to your employees. Other than that the trailer I rented worked flawlessly.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Evangelos K. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M.  |  Overall Experience 
Rating:
4.0

Three marked (with painted arrows on the ground) indicating an available entry path to the property, but it confusing how to best leave the property. Choose any of the three and go, but you feel like you are going against a one-way path.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

REX A. 
Rating:
5.0

Staff were very knowledgeable and friendly, I dealt with 3 different members of the staff and all were very helpful during our use of the facility.

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
2.0

DO WHAT YOU SAY WHEN YOU SAY YOU WILL DO IT! We paid July 20th for a trailer hitch we were told would be installed within a week. Then there was delivery delays, wrong parts ordered, more delays. The hitch was finally installed in SEPTEMBER! My husband did not get to put his new boat in the water this year thanks to all the delays. VERY DISAPPOINTED!

William K. 
Rating:
3.0

I was not impressed with the agent that helped me with the pickup process. Hooked trailer up, hooked lights up and they didn't work. The agent immediately unhooked the trailer from my vehicle and said I couldn't take it and instead of helping me with the problem, they went back inside. I fixed the problem in less than 5 minutes. I guess the agent's time is more important than my time.

Joel M. 
Rating:
5.0

Good customer service, new and efficient truck, keep up the good work

Clement A. 
Rating:
4.0

Customer did not leave a comment.

Angela E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELN W. 
Rating:
5.0

Customer did not leave a comment.

LYLES H. 
Rating:
5.0

Chenango street uhaul is the only one I go to The people there know me well and treat me with the utmost respect and I return the favor my making sure my vehicles come back as clean as I got it

TJ G. 
Rating:
5.0

Staff is professional and courteous ! The rental and return was quick, simple and easy ! I will rent from this location again !!! John Darrow

John D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

The man who helped me here was impossible to communicate with and he made a ton of careless mistakes resulting in me getting someone else's truck.

Kerri C. 
Rating:
2.0

Pick another truck rental company. These guys are trash. The staff at this particular location tried to make it right but U-Haul corporate really put me over a barrels. They change the type of my reservation, they changed my pick up time, then they changed locations to cost me extra mileage. This company is nothing short of crooks. Stay away. Customer service took 28 minutes to get somebody on the phone, and even then the woman was very condescending.

Sean W. 
Rating:
4.0

This isn't something I think you need to improve. The employees at this site are wonderful. They are very kind and treated me like I was the only customer.

Carley E R. 
Rating:
5.0

Manager Jason is always friendly and a pleasure to work with.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Carman G. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

n/a

Felix M. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Fast friendly service. Smooth transaction...

Mark D. 
Rating:
5.0

fast & friendly service, all charges explained, quick check-in

William M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
4.0

Customer did not leave a comment.

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Fix the online/contactless experience. I kept running into blank pages and broken links. Eventually had to go into the store and pick up the truck the old fashioned way - which was a pretty easy and swift process, much better than I remember in the past. The guy assisting me (who was very helpful) said that a lot of people have the same problem when they try to do the rental via truckshare.

Chadwick C. 
Rating:
5.0

Fine people to do business with. Keep up the good work!

john M. 
Rating:
5.0

Staff was helpful and pleasant. Location was well kept, Storage unit was clean.

Mark W.  |  First Impressions 
Rating:
5.0

Staff very friendly and very helpful excellent experience

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
1.0

Not clean. Tire low pressure appx 1 hour late for pick up. Kept a tool I left behind and when I went to pick it up, employee lied about it and was using it. Tried calling the store several times on hold over an hour and closed. Never going back to this location. Definitely not up to company standards.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Nothing because everything was great

Randy L. 
Rating:
4.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
3.0

The van was completely clean it actually was quite nice to get in something so nice people were very decent to me there was a little bit of a wait time even though I had a reservation but that's okay I rented from U-Haul for many years I've just never rented a vehicle so I recommend you all to anybody and I will continue to do so

Michele B. 
Rating:
5.0

All I really have to say about U-Haul is that their employees are excellent. Your employees are thoughtful, kind, and helpful. I am a frail (feeble) senior citizen, often I do need help. The staff there to give it to me.

MATILDA A. 
Rating:
3.0

Customer did not leave a comment.

Linda C. 
Rating:
1.0

The worker put in my name and contact name wrong very rude at the store when I called them over it

Charlotte S.  |  First Impressions 
Rating:
5.0

Was very hard to get someone at location to answer. So many times dialed local # only to get headquarters . Put on hold far to long. Other than that service was excellent.

sharon V. 
Rating:
4.0

There was a long piece of metal on the inside of the door that was rusted and misshapen and protruding from the door. It hit both me and my friend in the head

Nicholas K. 
Rating:
3.0

Customer did not leave a comment.

Nanchi C. 
Rating:
5.0

Customer service representatives was very nice 👍🙂

Ella T. 
Rating:
3.0

Customer did not leave a comment.

Veronica T. 
Rating:
3.0

the rental truck was initially parked on an incline and so I adjusted the gas meter to my detriment ! as soon as I drove off the lot the initial starting estimate was correct, and I ended up getting charged $30 for gas which was unfair annd inaccurate !!! scam !!! I will contact the BBB and demand my $30 back because I not only did not leave less, but I left WAY MORE gas than I started with !!!

Lisa R. 
Rating:
5.0

Just keep up the good work, thank you for what all of you do.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

garry G. 
Rating:
4.0

Location, Location, Location

MICHAEL S. 
Rating:
5.0

The guys who run the shop are very friendly and helpful!

Akosua O. 
Rating:
5.0

Absolutely nothing, I had a great experience. Your sales people were wonderful! I would highly recommend your services & location to my friends and family. I have another UHaul reserved for next Sunday as well. Thank you for your excellent service Mr Smith!

Lisa K. 
Rating:
1.0

The location was ok! But your calling center was rude and cancelled my order 12 hours before my moving and affected my schedule

GHAZAL M. 
Rating:
5.0

Staff was pleasant. Everything worked out perfect. Would recomend and use it again.

Dominick C. 
Rating:
5.0

Was checked in and helped with hook up of rental trailer. It was quick and the young lady was very friendly. Upon return the gentleman was helpful and had us on our way in no time. Would rent again from this location.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

mindy D. 
Rating:
5.0

Customer did not leave a comment.

Emily B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Really helpful and very understanding of my complicated situation. Thank you!

Carolyn S.  |  Overall Experience 
Rating:
5.0

the manager was amazing so where all employees

Ernest S.  |  Overall Experience 
Rating:
3.0

The ceiling insulation was coming down it was late and I didn’t feel like switching units

Michelle J.  |  First Impressions 
Rating:
4.0

I found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.

ruth i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina n.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

derik b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aeisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

The woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.

Angela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylyn W.  |  First Impressions 
Rating:
5.0

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M.  |  First Impressions 
Rating:
1.0

After making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!

Lisa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

janice f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilya S.  |  Overall Experience 
Rating:
5.0

Manager and staff courteous and friendly.

Caretta G.  |  Overall Experience 
Rating:
5.0

Good experience

Victor S.  |  Overall Experience 
Rating:
5.0

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Mary O.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Caretta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  First Impressions 
Rating:
5.0

Happy to have chosen this u-haul facility

Brett W.  |  Overall Experience 
Rating:
3.0

No comment

Joshua B.  |  Overall Experience 
Rating:
5.0

Nicest place in the area to store things

TIM D.  |  Overall Experience 
Rating:
5.0

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!

Edward C.  |  First Impressions 
Rating:
1.0

Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

Ethan B.  |  Overall Experience 
Rating:
5.0

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

janice f.  |  Overall Experience 
Rating:
5.0

Great service

Brian O.  |  First Impressions 
Rating:
3.0

It was ok

Sarah C.  |  Overall Experience 
Rating:
5.0

Easy to use and excellent help

Brian U.  |  Overall Experience 
Rating:
5.0

really nice help

steve m.  |  Overall Experience 
Rating:
5.0

Always friendly and customer service oriented.

chad c.  |  Overall Experience 
Rating:
5.0

James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

Richard L.  |  Overall Experience 
Rating:
4.0

i only would worry about my daughter being there alone as it seems like a predator could hide there

wendy c.  |  Overall Experience 
Rating:
1.0

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

Maria D.  |  First Impressions 
Rating:
1.0

ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Brian F.  |  Overall Experience 
Rating:
5.0

Quick and easy. Excellent Rep. and storage review. Great service.

Steven C.  |  First Impressions 
Rating:
5.0

Awesome

taisha o.  |  First Impressions 
Rating:
5.0

The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Widline G.  |  Overall Experience 
Rating:
4.0

Great service and protection of my things I had stored there

Anthony V.  |  Overall Experience 
Rating:
5.0

The person who assisted my daughter and I was very helpful

Richard L.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Cathi G.  |  Reservation 
Rating:
5.0

I will always use this company.

zakari a.  |  Reservation 
Rating:
5.0

just WAY to hot

susan s.  |  Overall Experience 
Rating:
5.0

Great customer service.

john w.  |  Overall Experience 
Rating:
3.0

Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.

LISA V.  |  Overall Experience 
No reviews have been submitted for this location.

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