Customer Reviews for U-Haul Moving & Storage of Bloomsburg

Rating:

5.0

Everything went smoothly picking up the U-Haul and we were very satisfied with the service.

Rating:

5.0

Quick and easy and professional

Rating:

3.0

The roof of the trucked leaked the moment it started to rain. Water got onto all of our furniture including on our couches and wooden dressers/desks. Maintenance really needs to be improved on these trucks.

Rating:

5.0

Its ridiculous that there is no tongue jack. Not everyone tows from the pickup location, to their house and then the drop off. I had to use a bottle jack to unhook at my house. Then, we had to use 2 men to unhook at the drop-off because we dropped off after hours.

Rating:

2.0

The unit I rented had an inside door. You had to enter the building, go down the hall, turn right, go thru a door, turn right, go down the hall and turn right into the unit. Try that with a couch! The door frame was not attached to the building. You could pry it back which left the unit unsecured. The employee told me on move-in day that the door was scheduled to be repaired the day after I moved in. The door remained broken for 111 days! I should receive a partial refund!

Rating:

3.0

Not sure why the gentleman didn’t explain an extra charge for an extra day rental. Just charged the card like it was no big deal. Apparently there is an actual “time of day” that the daily rental ends based on what time of day you pick it up. I failed to see that in the contract. My mistake but I wish he would have at least told me he was charging me instead of just doing it like my money didn’t matter. A little disappointed.

Rating:

4.0

In the past I always picked up a uhaul with a full tank of gas and had to drop it off with a full tank. This has always seemed to be a very sound policy. However, I picked this one up with a quarter tank and was told to drop it off with 1/4 tank. Since I didn't know how much gas I'd need, I filled it since I didn't want to run out of gas on the trip. I drove it 100 miles, and dropped it off with 3/4 tank of gas, so the whole rental cost me an extra $50 in gas. This new policy makes no sense. I will not rent again under this new policy.

Rating:

5.0

Everything was perfect

Rating:

5.0

Wonderful service

Rating:

5.0

Easy returns

Rating:

3.0

Dropped off after hours not sure if employees were helpful or not

Rating:

5.0

Very nice people ! extremely helpful workers

Rating:

4.0

The return only took about 15 minutes.

Rating:

5.0

Nothing to improve here. Trucks are well maintained. The staff are amazing!!! Always friendly and extremely helpful. I will always travel a little further just to use this location. 10 out 10

Rating:

3.0

I ordered a 5'ft/10ft and you did not give me that. Your computer was lagging behind there were other customers and i ended up with a 5ft. by 5ft. I had to have my order done over to make it right. Then i had to move all of my stuff with my family, and that is taxing. No help was offered. My sister ordered her unit,and referred her daughter ,and myself to you . We all took out units with no incentive,no discount. Better management of other employees is needed. One did not know how to write up my order and the other fixed it and it still was wrong. Sorry so sad CBasilotto

Rating:

3.0

I rented a vehicle on a Friday because I needed to leave super early Saturday morning. The person that helped me told me that it was a dollar a mile after returning I was told it was $1.39 a mile because Friday and Saturday are more money not so cool extra $117 was not expected. Clearly, if I was told at the time of rental, it would’ve been easier to swallow. Maybe the employees should have better training.

Rating:

2.0

They messed up with my return location which has caused me lots of inconvenience and cost me additional miles.

Rating:

5.0

Curious and knowledgeable.

Rating:

5.0

Nothing

Rating:

5.0

Knowledgeable and courteous service. Will use again!

Rating:

5.0

Great hours

Rating:

1.0

After losing my job, moving, and being in a car accident. The many attempts I made to make a payment plan were ignored. I sent multiple emails and calls when no one would answer because you only have 1 staff working. When they are busy they can’t do multiple things. It took my fiance to finally speak with Matt and there was nothing that could be done. My mother who was my back in Bloomsburg NEVER received a call about the storeage unit. I had to switch cards due to the accident and losing my wallet during it. I did forget to update my app. That’s on me. However the attempts to contact me minimal at best and the unwillingness to work a payment play out cost me all of my belongings. I would NEVER recommend this company who absolutely looks down on women and is discriminatory. For you manager to not answer emails and say if I am busy. For it to take my MALE fiancé to call to FINALLY get him on the phone and then to be unwilling to help me is ridiculous! You only got $200 of the 600 owed that o would have paid to keep my memories. Like I said there was nothing of value in there. Just pictures clothes stuff that was meaningful to us. Sad company who has no empathy towards life and events that affect people’s lives.

Rating:

1.0

I wasn't ever going to respond to this. Because the experience was awful, and quite frankly never want to do business with your organization again. But to top off my terrible experience with this whole hitch install. I now hear from the local garage it was the worst install that's ever been seen, and the wires hanging wouldn't even pass inspection. Awful experience.

Rating:

1.0

The price I was quoted and paid for was different from what was bill on my credit card. I was charged twice. I will be calling tomorrow.

Rating:

5.0

Rest room needed attention

Rating:

5.0

Sales associate was very good and helpful. I got the job done and was very happy.

Rating:

5.0

The employee working at this location on 6/16 was excellent overall

Rating:

5.0

The associates were courteous, and the transactions was handled efficiently.

Rating:

5.0

Fast service, the staff is very friendly and the store is well stocked.

Rating:

1.0

Steering wheel had boogies on it. Inside of truck dirty. Told staff, they just said wow that’s disgusting

Rating:

2.0

Did not realize nor was I told that the truck needed to be returned by a specific time or I would be charged another day fee.

Rating:

5.0

I love U-Haul.

Rating:

5.0

The staff here is always and very helpful. Great crew!

Rating:

3.0

The guy rented me a 1240lb 5x9 trailer instead of the smaller lighter 5x9 trailer that I should have gotten that was there

Rating:

4.0

The employee's computer program was not working properly he had to enter data a couple of times before it saved. It wasn't the employee's fault.

Rating:

5.0

continue the hard work

Rating:

3.0

Battery died at first gas stop. Had to get jumped.

Rating:

3.0

I cleared out my storage unit before the end of the month that was paid for. When closing my account I was informed I would not receive a prorated portion of what I had paid for. I believe this is not a fair business practice. U-Haul will keep the profit and then rent the storage unit to another person, hence double dipping on customers. I will only recommend to someone id there are no other alternatives to finding a storage unit.

Rating:

5.0

The guy was very helpful

Rating:

3.0

I went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.

Rating:

2.0

I’m writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.

Rating:

4.0

The only problem I had was with the call center

Rating:

5.0

The whole team has been incredibly helpful and friendly over the last few months. I had to go out of town to take care of my father that was terminal. They extended the same kindness and respect to my wife when she’d come up there. Hands down the best uhaul facility I’ve been interacted with.

Rating:

2.0

Office personal. One staff member denied me access to my unit that I had for over a yr. Only because he didn't want to look me up in the computer to verify I actually rented a unit. I forgot my access code but was willing to provide my ID. Office was only open for another 15 mins & he wanted to leave I suppose. I told him customer service sucks which he laughed in agreement. Eventually giving me access to my unit anyhow....

Rating:

1.0

Way over priced. Could not see in storage lighting very bad . No room as far as parking and loading up. Worst storage ever

Rating:

3.0

I rented a 15ft. truck in Philadelphia, PA and returned the truck to Bloomsburg, PA. I also rented storage in Bloomsburg on Route 11 and the storage number was 103 for three months starting December 6th 2022. I never received my free month and tried numerous times to have one of the months refunded because I was charged for all three months. John the manager was less than accommodating and when I went there in person to try to resolve the issue and clet him know that we had moved all of our things out and would not be needing the storage any more. John had told me that one of the months had been refunded and then went ahead and closed the account out. I then asked him for a receipt of proof that one of the months had been refunded and he said that it was not possible because he had closed the account. I asked why he had went ahead and closed it out before even asking if I wanted a receipt and he said that I needed to call the home office which I did. He was supposed to get back to me by Friday 03/03 or today Monday 03/06 and did not.

Rating:

3.0

Prices are too high and then went up!

Rating:

5.0

Great customer service! Friendly & helpful staff.

Rating:

5.0

Great. Thank you.

Rating:

3.0

This would have been an excellent rating ut for the following: The unit was very difficult to back trailer into it. This was caused by the limited space available due to a shed being in the access path.

Rating:

4.0

Good service

Rating:

1.0

Original unit I was suppose to have was locked so I had to take a different unit. Had large wasp nest above the door and unit was full of mouse feces. Completely unacceptable and disgusting. Would recommend to anyone.

Rating:

2.0

Reservation done by reservation center. Why is the monthly charge $164.00 instead of $119.00 standard fee. This was verified by calling the u-haul site.

Rating:

5.0

Amazing experience so far. I have a complete understanding as to how all this works now. Thank you!

Rating:

1.0

I cannot get into the unit because my passcode will not work. They have tried to reset it and it still doesn’t work. I’m renting a van to bring my stuff to the unit. So I’m paying for a van that I cannot use to complete my storage. I m paying for storage unit that I cannot access. I’m very unhappy right now with uHaul. I would like a refund on my van rental or a HUGE discount!

Rating:

5.0

Dan was very helpful in a difficult situation getting rid of tenant stuff. I really appreciated him

Rating:

5.0

Dan was friendly and provided quick and friendly service. Although it seemed as Dan was the only one in the store he worked as if there were multiple store agents, but made everyone feel welcomed and important.

Rating:

5.0

Levi was personable & helpful. Thank you.

Rating:

5.0

Was glad to be well taken care of by all staff members

Rating:

2.0

The facility is fine, but when I emptied the unit out, I still had 3 weeks remaining on my monthly payment, and u- haul does not refund the remaining portion of the monthly payment. I lost $120.00. I don't think that is a good policy for a major storage chain to use. I asked for a refund and was denied. I'm not very happy with them. Moving is expensive enough, without getting ripped off by the storage company too.

Rating:

5.0

Dan was really great for the year and a half that we worked with him at this location.

Rating:

5.0

The sales person was great to work with. Thanks!

Rating:

4.0

Needs lights in each unit.

Rating:

5.0

The equipment, truck and car dolly was easy to use. The storage unit was easy to get to. The personnel there was friendly and very helpful.

Rating:

5.0

Very friendly, courteous, convenient, and easy to join and easy to use. Thank you for use of the hand cart too.

Rating:

2.0

The roof leaked and got all over my leather couch and an electronic jeopardy game. I reported to your staff and they said I needed insurance. My couch is ruined and so is my game for classes.

Rating:

5.0

Helpful and convenient.

Rating:

4.0

The person was friendly and new what he was doing. I was happy with dealing wit them. I just wish i didn't have to move my daughter

Rating:

2.0

The guy at store was great. I call your reservations them messed up the whole thing.

Rating:

5.0

The store manager was always on duty helping customers respectfully and efficiently on a host of matters. I have bought products, rented a storage locker, and rented trucks with satisfaction.

Rating:

5.0

I came in to the office and the attendant was very courteous showed me the unit and ask did I have any questions. I was pleased with the service.

Rating:

5.0

Very easy return, no hassles.

Rating:

5.0

NA

Rating:

5.0

Daytime manager for this location is really great. Very easy to deal with. No nonsense and good sense of humor.

Rating:

5.0

Very helpful. Also quick and easy.

Rating:

1.0

You guys let my ex husband buy stuff and charge to my credit card that was on file. Horrible practice.

Rating:

5.0

Staff was always ready to help.

Rating:

5.0

Great place, enjoyed my experience

Rating:

5.0

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Rating:

5.0

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Rating:

5.0

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Rating:

5.0

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Rating:

5.0

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Rating:

5.0

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job !!! thanx much, much thanx Susan

Rating:

4.0

Paul was awesome