Customer Reviews for U-Haul Moving & Storage of Bolingbrook

2869 reviews

240 W North Frontage Rd   Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)

(630) 771-0316

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(630) 771-0316

240 W North Frontage Rd
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Normandy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

I truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! Eric

ERIC M.  |  Overall Experience 
Rating:
5.0

Staff was very nice and welcoming. They were very helpful in explaiining all details.

Gamaniel G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDON F. 
Rating:
3.0

Rented with a reservation set for 5:00. Picked up close to 6. Returned before 6 on return date and was charged an extra day. Then was charged some after hours fee. I'm done with this u-haul.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Jim was awesome

LECIA A. 
Rating:
3.0

Customer did not leave a comment.

MALIK M. 
Rating:
4.0

The only thing wrong was a little too far away from Aurora to go back-and-forth for the truck and then the trailer

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

THEODORE C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Z. 
Rating:
1.0

The people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.

DENNIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Great location, equipment, and service

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Lisa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILIANA G. 
Rating:
4.0

Customer did not leave a comment.

TAMME J. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

To many steps to check your truck in mobile on your phone.

Leroyce M. 
Rating:
5.0

Customer did not leave a comment.

ORION J. 
Rating:
5.0

Dropped off after hours, which was user friendly. And because I've used them before, I appreciate the staff member because they are always professional and accommodating. I hope they continue to keep the customer concerns first. Thank you for making my transportation experience stress free.

Arthur C C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

The brakes were really squeaky and you had to have the wheel at the 10:00 position to drive straight.

RALPH O. 
Rating:
5.0

Great service- thank you!

FORREST M. 
Rating:
5.0

Nothing, it was a great experience!

Roman M. 
Rating:
5.0

Great customer service. The pick up and drop off was seemless.

MICHELLE M. 
Rating:
5.0

Return process is vague. Was told to go to uhaul.com/share if I returned equipment after hours. Returned at 7 pm. They were closing and offered no help. Thought that I could complete the return when I got home. Dropped off equipment. Went home. Went to website. Took forever to figure out that I had to use the uhaul app. Was NOT obvious. Downloaded app. I hate apps. I hate having to download an app for a once a year process of renting uhaul equipment. Went to complete return at home with app bc they told me I'd be stuck with a $20 fee is they checked in the next morning. Asinine policy. Guess what? I couldn't complete the return at home with your app because I HAD TO BE BACK AT THE DROPOFF PLACE. So, the next morning I had to get up early and haul ass to the uhaul place to check it in with the app while I'm on the premises BEFORE they check it in and stuck me with a $20 charge. Really terrible communication and policies. Be thankful that you have a virtual monopoly on renting equipment like this.

Michael R. 
Rating:
3.0

The web site log in was a nightmare , got a Hold of customer service , they CSR was great resolved all of our issues

Javier C. 
Rating:
5.0

rates a little high,service and people great

matthew R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Staff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean too

Rick R.  |  First Impressions 
Rating:
5.0

Excellent staff at Bolingbrook location.

RICHARD R. 
Rating:
5.0

Previous renters paperwork and a USED facemask were left in the passenger seat. I mentioned that on the truck return app, and you tried to charge ME a $25 cleaning fee, because I "checked" that the truck was not clean and ready to be rented out. Also, app had excessive gas charge listed. I had to speak with Uhaul employees. So much for contactless rental.

John C. 
Rating:
5.0

Great job and great experience

NICK H. 
Rating:
3.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

We've always had a good experience when using this facility.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
4.0

They were about to close systems were down but was told no problems will a cure. Took picture of gas left in and brought back day earlier than suppose to. No problems all went well and smooth.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro N. 
Rating:
5.0

Customer did not leave a comment.

Craig Q. 
Rating:
5.0

Customer did not leave a comment.

VICKI H. 
Rating:
3.0

Customer did not leave a comment.

SANFORD B. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Two tires on trailer were very old , two were new . Tires should be a little more equal overall

SHELLY T. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
4.0

Customer did not leave a comment.

Gina N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

My first experience at this location was horrible. I was forced to pay for an extra day that I didn't even get to use the truck. I set up the truck pick up for 6:30 online and had trouble to get it to work and get me the keys. I caught the worker leaving at 7pm and asked him to help me get the keys as it was not working online and he said there was nothing he could do and that I had to call the customer service or come back in the morning. I called and sat in hold for 20 minutes to no avail. I came back the next morning and the staff were much better and apologizing for what happened as that should have never happened and they got me a truck right away with many apologies. I was charged for an extra day and I had no way to get anyone to try and refund this amount. It was a total nightmare and I had to take off work to eventually get the truck . I dont know if I'll ever rent from Uhaul again for that reason. Your online sight is not useful at all and no one answers the phone ever.

Mona E. 
Rating:
4.0

The online can be a little confusing. Also you should update the open and close times of the locations.

David M. 
Rating:
5.0

Customer did not leave a comment.

beau t.  |  Overall Experience 
Rating:
4.0

The inside of the truck cup holders were dirty. Not sure if it was sanitized.

TINA G. 
Rating:
5.0

Customer did not leave a comment.

KATHY D. 
Rating:
5.0

Was very satisfied with all aspects of the rental.

Randy J. 
Rating:
5.0

Great place to rent.

DEMETRIUS H. 
Rating:
5.0

I always like your services. Thank you.

Johnathan M.  |  First Impressions 
Rating:
5.0

I excepted the recommendation of a customer service representative and used the van. Bad move! My queen size bed didn't fit in the van. And I had to waste a trip just unload the bed. The Bolingbrook staff did a fantastic job however the person who answered the the contact number gave me very bad advice.

CALVIN W. 
Rating:
1.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
4.0

great service

THEODORE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GROVER T. 
Rating:
1.0

UHual has a way of adding hidden fees. I would have appreciated knowing these additional costs up front. No one informed me until the day prior to delivery

Arturo G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Indalecio G. 
Rating:
3.0

Good location but the trailer needed proper maintenance..The lugs nuts were completely rusted over,.That would mean that the wheel bearings weren't repacked in a long time.

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

Sophie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMA G. 
Rating:
4.0

The crew was efficient and professional...I would recommend them anytime

betty W. 
Rating:
4.0

Customer did not leave a comment.

MARCOS R. 
Rating:
5.0

Make sure I get final receipt

DEBORAH W. 
Rating:
1.0

I paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond Very disappointed!!!!!

Jesus S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICOLE B. 
Rating:
4.0

Customer did not leave a comment.

MELLANIE C. 
Rating:
5.0

The staff was very friendly and helpful. They make the process very easy. Thank you for the great service.

Thelma and Dancie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

the two guys and one lady on shift were very nice

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

They really are great people there. Very friendly and professional.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

It was too cold for names and introductions but the two guys who helped me were great. I arrived late on a Saturday, they helped me get my car off the trailer, let me park it in their lot overnight, then return the truck the next day. When I got their the next day they remembered me and had me on my way in minutes. Can't say enough good things about how this rental was handled end to end.

WILLIAM K. 
Rating:
1.0

Was charged for fuel even though the same amount of fuel was put in the truck when I returned it. Even showed the guy the contract And he still charged me for fuel .

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The originally scheduled pickup location at Fire Towing, in Downers Grove, IL, did not have the assigned vehicle in an accessible location for 24/7 pick-up. This is unacceptable customer service for that location. Fortunately, a U-Haul team member was able to act quickly and re-assign my pickup to the Bolingbrook facility that had my truck ready in minutes. Please provide negative feedback to Fire Towing for the poor effort.

Nicholas H. 
Rating:
5.0

I would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back here

Brian P.  |  Overall Experience 
Rating:
5.0

nothing to tell, just wonderful. Steve

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

They were very receiving of the information I gave them regarding the wiring issues with the lights, appreciative that I repaired them enough for safe traveling and receptive of the fact that I told them there was a leak in the right left top of the trailer as my couches and other items got soaked during the drive thru the rain and snow storm. Luckily I happened to have a plastic cat litter box coincidently placed near the leak in the roof that caught a portion of the leak but not nearly enough. While they could not offer a discount for the electrical repair I performed on the trailer lights nor the leaking roof, they were kind enough to instruct me to contact corporate about it.

Dan S. 
Rating:
5.0

Nothing to improve. Your staff is very accommodating, and your company met my expectations

GAUDENCIO S. 
Rating:
5.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Did a GREAT Job!! Professional, polite & friendly service.

Gary D. 
Rating:
5.0

Front desk was very professional. Van smelled very clean/sanitized.

AMANDA B. 
Rating:
2.0

Mechanical conditions of tuck poor. Rude customers service, dirty truck, equipment added i did not ask for taking value away from the truck. Moving pads dirty and frozen together. My biggest issue is the mileage. I did NOT drive what they told me. I didn't check miles first. My fault he says. Playing the number game with my money. Unacceptable! I will never rent here again!!!!!

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEF S. 
Rating:
5.0

Customer did not leave a comment.

Dianne R. 
Rating:
5.0

The customer service was excellent!

Rob L. 
Rating:
3.0

I did my order online in Indianapolis, get to the uhaul on Weber in Illinois in they didn't have any dolly's!!! I drove to boiling brook to get a dolly in had to pay out of pocket!! Very inconsiderate...being that I had arranged everything online I think the considerate part would have been to just compensate in DONT charge me for the dolly but the employees had me pay out of pocket!!!

Sonjia B. 
Rating:
4.0

Customer did not leave a comment.

Toiya H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Sorry, but I can't think of anything that you could improve on for the next customer. Everything was PERFECT! I would definitely use this location again and absolutely recommend to a friend. No complaints here.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

TOIYA H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Everything was excellent from the staff to the place being clean, they answered every question I had

Brian P.  |  First Impressions 
Rating:
5.0

Noah and Bryan were very professional and catered to the customers request. They both shared their experience suggestions in assisting the customer in making the best decision for their needs. Outstanding service !! Thank you Satisfied Customer

ARTHUR C. 
Rating:
5.0

The people here were AWESOME. They were friendly, efficient, and had an urgency about them that matched the need of customers to make this a quick process. LOVED them and will use this location again and again!

Attila C. 
Rating:
4.0

The battery died in the truck and we were delayed a few hours

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Andrenia P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C. 
Rating:
5.0

Well maintained facility, would recommend it and use it again

Brian K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Had everything ready for my pickup

NOAH Z. 
Rating:
1.0

No drop box for key upon returning the truck. Furthermore, when attempting to check-in the truck, your application didn't work on both, your website and the app and we tried each on two different phones, which required us to come back the following morning, when we should have been able to sleep in after a rough move! I'm getting tired of the hassles, move after move.

SUSAN D. 
Rating:
5.0

Great customer service!

RONETTA G. 
Rating:
4.0

Customer did not leave a comment.

Sophie B.  |  First Impressions 
Rating:
4.0

It was very difficult to reach someone at the site to ask questions. The phone sent me to a operator instead of the facility. This happened every time I attempted to call

virgina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

billy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javier g.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful. No recollection that 24 hr access pad and door was explained at all . Figured out side door access on our own including fact you have a to swipe first main door then go to side door to swipe again. Also 24hr access door needs to be fixed, can't open door easily (panic door hw constantly stuck). There needs to be a way to use the main door (locked with deadbolt) after you gain after-hours access because not everything fits through 3ft wide side door.

IVAN T.  |  First Impressions 
Rating:
5.0

this was Great Excellent

javier g.  |  First Impressions 
Rating:
5.0

Great storage facility. Clean, well lit, easy access and friendly staff.

Deb S.  |  First Impressions 
Rating:
5.0

If you need to rent a uhaul truck, trailer or storage unit this is the place to go! Very clean, well maintained facility with helpful, friendly staff, especially Juanita and manager Keith.

steve S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELIQUE B.  |  Overall Experience 
Rating:
5.0

Very friendly staff, easy check in process, clean facility. I am a realtor and will recommend this facility to any of my clients looking to rent a storage unit or moving vehicle!

steve S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmelita H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa v.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELECIA M.  |  Overall Experience 
Rating:
1.0

The staff is RACIST. They look like the KKK

Andy D.  |  Overall Experience 
Rating:
3.0

The access key card never worked. I took the card to the office on 3 different occasions to have it programmed. They gave me a new card and still never worked. We went during business hours and always had to tolerate the sound of the alarm when we opened the door to storage unit. The alarm is very obnoxious.

Julie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELECIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

terrence d.  |  Overall Experience 
Rating:
5.0

It was truly a wonderful experience during a very stressful time.

mark h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARION G.  |  First Impressions 
Rating:
5.0

Juanita was a great help in getting me a storage unit and a Uhaul truck!!!

Lisa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Will was very helpful! He took the time and explained everything to me. He was also very willing to change my storage space after we changed our minds and upgraded our space.

Laura R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernesto R.  |  First Impressions 
Rating:
5.0

One of the best storage facilities. Staff is professional and friendly. Super clean

Randy S.  |  Overall Experience 
Rating:
5.0

Excellent Service

LANYEA H.  |  First Impressions 
Rating:
4.0

It would have been nice to have longer hours during the week.

SUSAN V.  |  Overall Experience 
Rating:
5.0

Great experience!

Beau T.  |  Overall Experience 
Rating:
1.0

Wasn’t happy at all with choosing Uhaul for my storage company needs. Sadly NOBODY is on one accord; from being told different things between corporate and the store. We will never do business again!

Chantay E.  |  Overall Experience 
Rating:
5.0

Great customer service

RICKY G.  |  First Impressions 
Rating:
5.0

I was very nice and peaceful

Adriana Z.  |  First Impressions 
Rating:
4.0

Everything was great except for a water leak in the corner of one of my two units. As far as I know, nothing was damaged as most of my things were in plastic bins however no offer of refund was given.

DAWN T.  |  Overall Experience 
Rating:
5.0

Staff at the Bolingbrook, Illinois facility was friendly, efficient, and extremely helpful.

Richard C.  |  First Impressions 
Rating:
5.0

Very nice employees , helpful & the accessibility is great . Thank you 4 the space .

Christine D.  |  Overall Experience 
Rating:
5.0

Thanks for the opportunity

Jack S.  |  Overall Experience 
Rating:
4.0

I was waited on in a timely manner. The customer services agents/ cashiers were polite and friendly.

Shenita E.  |  First Impressions 
Rating:
4.0

Thanks

ELIESER D.  |  Overall Experience 
Rating:
5.0

It’s a wonderful place to store your belonging clean and neat. I love the fact that cleaning staff cleans location all day

Henrietta H.  |  Overall Experience 
Rating:
5.0

N/A

MORGAN W.  |  Overall Experience 
Rating:
5.0

X

Ron H.  |  Overall Experience 
Rating:
5.0

Very communicative and helpful through the process, easy check in process.

Stormtrap L.  |  First Impressions 
Rating:
5.0

Quick and easy pickup and drop off.

Shreyas R.  |  First Impressions 
Rating:
5.0

Very professional facilities

jamie b.  |  Overall Experience 
Rating:
3.0

N.a

Annie N E.  |  First Impressions 
Rating:
4.0

I don't think I could have chosen a better storage for my belongings. Great minds service!

Karen J.  |  Overall Experience 
Rating:
5.0

John is a great guy!

jamie b.  |  First Impressions 
Rating:
4.0

None

RICHARD P.  |  Overall Experience 
Rating:
5.0

Never a problem!

JOHN G.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful with my schedule and pickup. U-Haul in Bolingbrook Illinois provided exceptional customer service.

Jeffery S.  |  Overall Experience 
Rating:
5.0

Very good

PRENTISS L.  |  Overall Experience 
Rating:
5.0

Michael was very kind efficient and helpful-most professional! The manager was very kind and understanding to make my outcome positive and cost effective .

ardine T.  |  Overall Experience 
Rating:
5.0

This U-Haul facility was absolutely phenomenal. All their units are indoors and the staff were extremely helpful and understanding. If I had to get another unit this is the place I would go.

James M.  |  Overall Experience 
Rating:
3.0

The manager was very rude

antionette w.  |  Overall Experience 
Rating:
5.0

I would definitely use the facility again if the need arises.

JACQUELINE m.  |  Overall Experience 
Rating:
5.0

Thank you guys!

Melissa E.  |  Overall Experience 
Rating:
5.0

Good rates too.

CHERYL S.  |  Overall Experience 
Rating:
5.0

The staff at the Bolingbrook location was very helpful and it was very clean there.

Keenyatta H.  |  Overall Experience 
Rating:
4.0

I would use U-haul again

debra w.  |  Overall Experience 
Rating:
5.0

Very kind, courteous, and professional

Michael F.  |  Reservation 
Rating:
3.0

Too expensive.

Patrica W.  |  Overall Experience 
Rating:
5.0

good and convenient

ELHANAFI S.  |  Overall Experience 
Rating:
5.0

Very pleased with the service and the staff

PATRICK A.  |  Overall Experience 
Rating:
5.0

John Capello is very respectful with great customer service would definitely recommend him

OCTAVIA K.  |  Overall Experience 
Rating:
5.0

Very well storage facility.

Doris A.  |  Overall Experience 
Rating:
5.0

No further comment.

Yvonne M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility and staff.

Ellen L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top