Customer did not leave a comment.LAWRENCE P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Bolingbrook
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michelle C.
The trailer hook up experience was not what I am used to from this location. The young lady that waited on me was not completely knowledgeable on the process and left it up to me to do the majority of the connections. Upon arrival to my first stop, one of the safety chains had come loose. Also, the trailer I rented was parked in by another trailer and required us to move another one prior to departing. If she is unable to physically move the trailers and hook them up properly, then have someone else handle the trailer rentals.Bradley O.
The team went above and beyond to ensure a successful moving experience. We'll done, a shining example of superior customer service.Scott M.
Customer did not leave a comment.Forrest E.
Everything was great about the whole process. My only complaint was that the lack of inventory at a location closer to my home.Brett B.
Customer did not leave a comment.Frank M.
The rental truck we was given was very loud,aloud ticking noise coming from the engine and felt very unstableemily S.
Great ManagerPaul M.
This is the only Uhaul center that I rent from because of the friendly staff and the check in and check out is quick clean and hassle free. Wait time for service is usually minimal. I've probably rented a truck 5-6 times this year alone from this location. Very happy - I only wish that they had a loyal customer program with benefits where I could get points for discounts towards the vehicle rental, discount on the miles or free miles because I've rented vehicles so many times over the years from this same place. As a matter of fact we will be renting again next week 9/26 To move the rest of our furniture clothes and appliances.Angelia S.
Customer did not leave a comment.Joe H.
Quick check in and check out. The employee hooked it up and explained everything.Dimitre K.
Customer did not leave a comment.Kent A.
Don't have people who have been bringing trailers back on time do a fricken goofy phone check out after hours. Just charge them if the equipment isn't there when opening the next morning. I was charged once for not figuring out the phone equipment check in after hours and the equipment was in their lot the whole time, which they could see in the morning. Terrible!Kevin D.
The staff was very friendly. The family was clean and very nice.Hope F.
Customer did not leave a comment.monica w. | Overall Experience
Customer did not leave a comment.Michael C.
Hopefully a little closer.Mason S.
Customer did not leave a comment.Ali S.
This Bolingbrook location is great. I have rented from them 5+ times, every time is a great U-Haul experience. There is a corporate concern I have about the policy of sticking a hand truck and package of blankets in the truck in 'pay if used' approach. I believe a very small % of renters would not see these rental options on the website or in person and choose to use them. For everyone else, you have put 2 significant obstructions right at the back gate during loading and unloading as well as taking up rented space. Out of step with the rest of the good UHaul rental experience, at least in my opinion. I asked the guy on site if he could remove them and he said he could. But at that point it would have been another wait as other customers were being served, I needed to get going, and the clock was ticking on my rental.Todd T.
I filled out everything before I arrived... it was very smooth. Benjamin was great.Richard L.
Plus customer services is not friendlyTint S.
Ben did a terrific job with my rental experience.Arthur P.
Customer service was excellent from beginning to end.Andrenia P.
thanksRICHARD W. | Overall Experience
Everyone was pleasant and courteousDavid J.
Customer did not leave a comment.Monica O.
Very impressed with the facility as well as the staff who were always helpful. If the need arises again, I will definitely use them!! (Had 2 storage units and one of the for a year. So I truly had the opportunity to throughly evaluate the staff, etc.) Would recommend this facility to anyone!Phyllis P. | Overall Experience
Customer service is great, very nice people who works there . I also were able to get my U-Haul rented very quick and easy, it literally took me less than 5 minutes when I got there after booking my reservation.Demetrius H.
This location was good but it was the rest of the experience with Uhaul was terrible. Waiting on hold every time I called in for at least up to 30 Minutes a time was horrible. They also told me I didn't need to bring anything for the hitch but needed to purchase a ball hitch that I already had but didn't bring over their advise. Also, not knowing where my trailer was going to be until 1 day before was not a great situation because it never felt like it was a certain thing and it felt like I could have been sent more than an hour away to pick up this thing. The one thing that this location could have done though is comp me for the hitch that I was never told I needed, but since it's a separate franchise (according to the workers At this location) it would have likely not have been comp'd but Uhaul.RYAN V.
Customer did not leave a comment.ALERO O.
Customer did not leave a comment.Sharon J. | Overall Experience
Customer did not leave a comment.THAD A.
When they need a COI for a move, provide it promptly instead of having the customer call customer service only to be bounced around from person to person because nobody knows what's going on. I actually had to call the corporate office for proper assistance. It made the move a nightmareAnita L.
Customer did not leave a comment.MALYN J.
Customer did not leave a comment.Melissa T. | Overall Experience
quick and easy, great valueJames G.
Customer did not leave a comment.Benjamin F.
Customer did not leave a comment.Rusty P.
Customer did not leave a comment.James S.
Staff is the bestTanisha W.
Customer did not leave a comment.JASON G. | Overall Experience
Nothing great serviceFrank S.
After dropping off the auto trailer and truck, I was not asked to sign anything. I receive the receipt via email and find out that it was signed by not me or my friend (who drove). It is illegal for UHaul to sign a return that is not by the customer.Alex J.
Customer did not leave a comment.DIANE W. | Overall Experience
Great costumer service, fast easy no fuss, Ben was awesome and knowledgeable and very pleasant to deal with. A++Benjamin O.
very helpful stuff working thereKrasen I.
The employee that checked my truck in after I got back told me I needed to sweep out the truck because he found a couple of screws and was going To charge me 25.00 he also said after I went and put gas in and filled it back to where I got it that itt wasn't enough and charged me another 24.00. I had my cousin take a picture of the tank gauge before and after to verify but unfortunately his phone died so I could prove I did up enough gas in. He told me to take it back to the gas station. Extremely poor customer service. I've used this location many times and he was the worst person I've felt with.Jennifer K.
Alignment on truck is off. I rented 2 dollys, only what comes with the truck was in the truck. I had to drive back to get 2nd Dolly, then I was billed for 3 dollys. Upon returning the truck, I told the guy checking me out that I didn't use the blankets or 2nd Dolly I was told he removed those from my bill. It wasn't. So I paid for blankets I didn't use and 2 dollys I didnt use. Use that extra $28 and get the alignment corrected.That's a safety issue for those who don't have experience driving a truck like that, especially in inclimate weather.David S.
Great staff, easy check-in, efficient process I was impressed and appreciative of how pleasant and helpful everyone wasJohn V.
Customer did not leave a comment.Chris A.
No air conditioning on our truck....blew hot air. Cup holder broken.....handy on 4 hour trip. The dolly flew off where it was supposed to be and wound up in middle of the truck.MATTHEW B.
Customer did not leave a comment.JAMES I.
No commentHazem A.
Nothing. Everything is perfectly fine. Just keep doing what you are doing. I would suggest some kind of discount incentives for frequent and repeat customers.DENNIS V.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.chris C.
Customer did not leave a comment.Thomas L.
The guy at the service desk was very patient, professional and took the time to explain everything to me in detail. Great experience overall.Enein V.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.TRACY K.
This was my first time renting a trailer. Everyone at this location was kind, helpful, and understanding.Lynnea W.
Customer did not leave a comment.Jessica P.
Customer did not leave a comment.Thomas R.
Very secure and safe. Clean. Plenty of carts.Denise B. | First Impressions
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Gail B.
To make a long story short. I am UHAUL fan. The process is quick and easy. Associates and managers were kind and helpful. I definitely rent from UHAUL Bolingbrook again!JEREMIAH C.
We never got our refund, one of them the workers were highly rude and they gave us the wrong truck, charged us for something $20 more.Keovyonne L.
Customer did not leave a comment.KJVICK C.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Deborah B.
I had reserved the truck several weeks in advance, at that time I saw 6 locations with the size truck I reserved in the town I lived and the closest was a few blocks away. the night before my pickup I was informed that the nearest truck was 50 MILES AWAY! this cause delays in an already very long move and added expenses as well. all I was given was some extra miles and an extra day with the truck (moving across country had us on a tight schedule so the extra day did not help much) and no discount despite the massive incontinence this caused and added expense such as additional gas. I know of family who have not been able to get a truck at all on the day they had it reserved for as will. Due to this I cannot see myself recommending UHaul to anyone or using the serves again unless I had no other option.Derek S.
The service at this location is just really fantastic. Staff was knowledgeable and helpful. I have other needs for rental vehicles and look forward to renting from you again. And I will make sure I tell my friends about this positive experience!Art P.
All okJoseph D.
Customer did not leave a comment.Jackie D.
Trailer was ready and I was on the road in less than 10 minutes.John B.
The guys at this location were extremely helpful and kind! They would always be there to help with anything we needed. I would refer his location to all my friends and family.Liliana R. | Overall Experience
Customer did not leave a comment.Doug R.
Customer did not leave a comment.James H.
Customer did not leave a comment.Moises L.
Customer did not leave a comment.thomas b. | First Impressions
Customer did not leave a comment.David F.
Customer did not leave a comment.TERESA S.
Thanks for everything I really appreciate y’all serviceDominique C. | Overall Experience
When a reservation is made it should be honored. No excuses about the truck not be returned. There should have been enough trucks available to accommodate reservations just in case a customer do not return on time. The customer rep act as though my time was not valuable.Lois W.
Customer did not leave a comment.Venetia B.
Customer did not leave a comment.Stephanie Y.
Customer did not leave a comment.Richard M.
Quick check in and check outAlexander S.
Customer did not leave a comment.JACOB R.
Seal was broken to dolly and was not secured properly prior to usageJOSE S.
Customer did not leave a comment.JOHN Z.
Customer did not leave a comment.John D.
The van was exactly what we needed. I greatly appreciated the lady I talked to telling me that a weekly rate would work out for us at a better priceâ€¦but didn't have to keep it after I was doneâ€¦.that customer service with 10 starsCarolyn H.
The crew that picked up the U-Box, brought it to the home, and packed it, did an excellent job packing things. But the reservation was changed from south Chicago to Bolingbrook. I didn't know whether the moving help had been notified of that change, and on moving day, I had been told to expect the UBox about noon, and it arrived after 5 p.m. I called mid-afternoon to make certain it was still coming. So communication with the customer as schedules change, etc. is very important. Likewise, the UBox arrived at our home 2 days later than expected, and communication about this was sketchy. Finally, the website is impossible to use, and booked me for two different reservations despite my having received error messages at my end. It needs an overhaul. Start new. Do it better. I was also glad to see that the wooden UBoxes are being replaced with metal. I got a wooden one wrapped in canvas, and I don't know how it didn't fall apart in transit.Shawn K.
The only problem I had was when the trailer was returned after hours, I was told to go to uhaul.com/ share all that system would find is the reservation I have for 8/3. I tried calling and was told there was a 40 minute wait. An representative never answered so I was charged $20. So I have no faith in your systemRonald M.
Staff was friendly and knowledgeablewillie W.
Customer did not leave a comment.Larry P.
Customer did not leave a comment.PHILLIP P.
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Stanislav G.
Customer did not leave a comment.John K.
Customer did not leave a comment.DARRELL M.
The gentleman that were there were so extremely friendly and helpful! It was so nice to be treated with respect and courtesy.Roselle H. | First Impressions
Customer did not leave a comment.Roselle H.
Easy to work with. Timely helpful serviceEugene D.
Great PeopleTony D.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Matthew M.
Excellence in customer service. Been here twice. So professional!!Mark G.
Customer did not leave a comment.BigGuy C.
Customer did not leave a comment.Lynette L. | First Impressions
Customer did not leave a comment.Vanessa N. | Overall Experience
The gentleman that assisted myself was very professional young respectful and knowledgeable. As a sales manager who is managing a staff of 22 people he would make a wonderful asset to anybody’s team. U-Haul is very lucky to have him.John P. | First Impressions
Easy, convenient, friendly :)Allison D. | Online Move In
Nice facility always cleanSYLVIA C. | Overall Experience
Customer did not leave a comment.ANA K. | Overall Experience
Customer did not leave a comment.David G. | Online Move In
Customer did not leave a comment.Adil Ahmed M. | Online Move In
Customer did not leave a comment.Jeanette S. | Overall Experience
The facility was exceptional except for the mouse fecal matterkenneth s. | Overall Experience
Customer did not leave a comment.Barbra R. | Overall Experience
Customer did not leave a comment.John B. | Online Move In
The employees were very knowledgeable. I'd definitely recommend this location.jo ann j. | Overall Experience
Customer did not leave a comment.Kimberly H. | Online Move In
We were only one week into the new month, but I was unable to negotiate a refund for the remaining 3 1/2 weeks off the bill. I spoke with them well in advance. We hired moving helpers. They were very friendly but not always extremely careful with the walls and items the were moving. One of them was a new hire, so that may have been part of the problem.Patty H. | Overall Experience
Customer did not leave a comment.Deborha L. | First Impressions
Customer did not leave a comment.Callie P. | Online Move In
Customer did not leave a comment.Caleigh P. | First Impressions
Customer did not leave a comment.Alejandro S. | Overall Experience
Customer did not leave a comment.Estella N. | Online Move In
There was some issues with 3 of my accounts( Storage units) there. But In all fairness the manager stepped up to the plate and helped considerably to diffuse the situation. (Listen!) overall I think that they're a very decent company now to do business with!Richard K. | Overall Experience
Great service! Convenient and clean facility!Shantina B. | Overall Experience
prepared to move my property out, Wanted to speak to the manager about a possible refund since I pre paid months in advance. each time i stopped in he was gone for the day. Could not get him on the phone nor a phone call returned after leaving multiple messages. They demand you pay on time but will not even discuss a refund for moving out in advance. Terrible customer service.Frank A. | Overall Experience
Everyone was very helpful. The one who rented the unit, Stan was AMAZING! Accommodating, informative… wow!Stan R. | Overall Experience
Customer did not leave a comment.Donald T. | First Impressions
In the past several years that I have used my storage locker at this U Haul, it has always been clean, well lit, secure and available. The staff has always been courteous and accommodating. If I ever have a storage need in the future, I would not hesitate to use it again.CALVIN C. | Overall Experience
Thanks for the lock too!DANIEL D. | First Impressions
I was experiencing horrible customer service on the phone being given the run around to sereval agents. I walk in and explain the issues I was having and the rep told me no worries that he would take care of me and he solve all of the problems I wad experiencing and provided me with excellent customer serviceSantrece S. | First Impressions
My 7 months using this facility I had no problems. The staff were very helpful with any questions I had! You can pay your storage bill online,by phone and in person! Best of all very clean!! I highly recommend this facility!Deborah h. | Overall Experience
Customer did not leave a comment.Marcia H. | Overall Experience
Customer did not leave a comment.DARREN S. | First Impressions
Customer did not leave a comment.melissa v. | Overall Experience
Customer did not leave a comment.ATEARIA C. | Overall Experience
Customer did not leave a comment.Loretta F. | First Impressions
My husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommendDouglas E. | First Impressions
Customer did not leave a comment.Yolanda E D. | First Impressions
Customer did not leave a comment.WESLEY B. | First Impressions
I booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.Keith T. | Online Move In
Most of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a “hey we’re so sorry for the inconvenience”. Nothing. Left a message for the manager and he never called me back.Jaimie N. | Overall Experience
I appreciate your good work.sorie y. | Overall Experience
Customer did not leave a comment.ROBERT K. | Overall Experience
Customer did not leave a comment.Anita G. | Overall Experience
Juanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.LOIS C. | Overall Experience
Customer did not leave a comment.Tanisha L. | Overall Experience
The rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.Steven F. | Online Move In
I love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. Thank youFrancis W. | Overall Experience
Customer did not leave a comment.Kirill A K. | First Impressions
Customer did not leave a comment.DALE D. | Overall Experience
Customer did not leave a comment.Renel P. | First Impressions
Customer did not leave a comment.Twylavette E. | First Impressions
Very nice storage, just costly.Caroyln P. | Overall Experience
Customer did not leave a comment.John J. | Overall Experience
1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.Helen J. | Overall Experience
Customer did not leave a comment.Michael E. | Overall Experience
I have used this location off and on for many years. And will continue to if I need to.GINA F. | Overall Experience
Storage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it’s after you’ve waited for 30 minutes.Brad F. | Overall Experience
Customer did not leave a comment.Asad M. | Overall Experience
Customer did not leave a comment.Robert K. | Online Move In
Mix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.Natalie Y. | First Impressions
Customer did not leave a comment.javier g. | Overall Experience
Great place 😀 everything was already in order for my stuff to move intoBryanna W. | Online Move In
Great experienceGamaniel G. | Overall Experience
Customer did not leave a comment.Adewale J. | First Impressions
Customer did not leave a comment.Vicente Z. | First Impressions
Excellent group of employees. Always courteous and willing to helpRick R. | Overall Experience
Customer did not leave a comment.salvador c. | First Impressions
Customer did not leave a comment.J Frank M. | Overall Experience
Customer did not leave a comment.Normandy P. | First Impressions
I truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! EricERIC M. | Overall Experience
Staff was very nice and welcoming. They were very helpful in explaiining all details.Gamaniel G. | First Impressions
Customer did not leave a comment.THEODORE C. | Overall Experience
The people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.DENNIS S. | Overall Experience
Customer did not leave a comment.shannon h. | First Impressions
Staff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean tooRick R. | First Impressions
Customer did not leave a comment.beau t. | Overall Experience
I always like your services. Thank you.Johnathan M. | First Impressions
great serviceTHEODORE C. | First Impressions
Customer did not leave a comment.Sophie B. | Overall Experience
I paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond Very disappointed!!!!!Jesus S. | First Impressions
The staff was very friendly and helpful. They make the process very easy. Thank you for the great service.Thelma and Dancie B. | First Impressions
I would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back hereBrian P. | Overall Experience
Customer did not leave a comment.Toiya H. | Overall Experience
Everything was excellent from the staff to the place being clean, they answered every question I hadBrian P. | First Impressions
Well maintained facility, would recommend it and use it againBrian K. | Overall Experience