Customer Reviews for U-Haul Moving & Storage of Bolingbrook

2955 reviews

240 W North Frontage Rd   Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)

(630) 771-0316

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(630) 771-0316

240 W North Frontage Rd
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Asad M.  |  Overall Experience 
Rating:
5.0

I'll use them again soon. Juanita was wonderful. We are tornado victims and she took great care of us.

JAMES D. 
Rating:
5.0

The entire staff were very kind and courteous. They went out of their way to explain things, so that I could understand and the van was wonderful. This is the second time this month that I've used this location and when the need arises again, there is only one place to call, Bolingbrook! Thank you everyone!

JACK S. 
Rating:
1.0

Worst experience ever. The proprietor of the facility is a grouch and needs to retire and is not open during times it says it is open. And I went past 4 hrs by a few minutes and was charged twice the fee. The $19.99 advertisement is misleading and intentionally misleading as it is not per day but per increment or some other designation. And of course when I tried to call uhaul about the additional charges I was on hold for hours and hours until I gave up and hung up. I went through this exercise several times all with the same result: waited on hold for hours and hours until I gave up and hung up. In any event the absolute worst experience.

govinni F. 
Rating:
5.0

Customer did not leave a comment.

Chester I. 
Rating:
5.0

we had a great experience. no hassle and great service

Dominic E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBORAH P. 
Rating:
1.0

The associate did not do a walk around of the vehicle with me at time of checkout. I did an after-hours return after stopping to refuel back to the same 2/3 of a tank on the gas gauge just before returning. I received my paid invoice via an email and found a $17 fuel charge added to the contract. I called and spoke with an associate disputing the fuel charge and I was told I was SOL unless I had photographs in my phone of the gas gauge before and after. As a matter of principle, I will not do business with U-Haul again

Accurate E. 
Rating:
4.0

Uhaul is a terrible company who messes up every step of the way. I pray the company goes bankrupt.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

MATT M. 
Rating:
5.0

It's been decades since I rented a truck and this experience was fantastic. I used the 24/7 option to pickup the truck and it was reasonable and quick.

Alan K. 
Rating:
4.0

Mix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.

Natalie Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

The truck was clean but the Transmission was not shifting cleanly. I attribute $50 gas for 87 miles to the transmission issue.

NASAR A. 
Rating:
1.0

This location is a rip off over charged me on gas inspite of filling up the gas to the point it was required. Sent them the picture .Manager was rude and refused to credit back the over charge of gas. Truck was lousy too. Have been trying to reach 800 number but have just been waiting for 45 minutes finally hung up without being connected. Horrible experience and a total rip off at this location which corporate should investigate i wonder how many other customers must be getting ripped off at this location.

Shabbir G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

javier g.  |  Overall Experience 
Rating:
5.0

1. Although the equipment was generally clean, the steering wheel was filthy. Perhaps it is a good idea to just wipe of the steering wheel and knobs inside the cabin. 2. I took the time to type in all my information online...only to get to the store and give the same information all over again...I was trying to save some time. Perhaps this process can be refined...the redundancy is unacceptable.

Arleesia M. 
Rating:
5.0

I am beyond pleased. Customer service does exist when you are dealing with the right people

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

OMAR C. 
Rating:
5.0

Customer did not leave a comment.

DUANE L. 
Rating:
5.0

Customer did not leave a comment.

CHARMIN P. 
Rating:
4.0

Yes I Would recommend but I would also explain that this is very very very expensive but look at all the other alternative first I was in a pinch next time I'll be more prepared I have money in my pocket when I'm done

DAVID S. 
Rating:
5.0

They gave us a car trolley that had a bad tire. We had to return it and get another.

ANNETTE C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Great place 😀 everything was already in order for my stuff to move into

Bryanna W.  |  Online Move In 
Rating:
1.0

Have the correct equipment at the correct location and the correct time

CHARLES C. 
Rating:
5.0

Great experience

Gamaniel G.  |  Overall Experience 
Rating:
5.0

Nothing! Keith and his staff were most gracious, professional and the facilities were clean. I'll choose this location again when the need arises. Thank you!

JACK S. 
Rating:
5.0

Customer did not leave a comment.

Omar L. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Everyone behind the counter was very friendly and helpful.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Fast service and friendly personal. Very recommend.

MAREK N. 
Rating:
2.0

I scheduled an early pickup. When I got there, it was blocked in by two 10' trucks. The early pickup trucks should be parked FAR away from the truck storage and drop off center to avoid this. The manager did come 35 minutes after my early pickup to move the truck, but I was not offered the $50 credit even though my truck was not ready. I would seek out another location or just go to Penske or Budget next time.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

SARAN H. 
Rating:
1.0

The manager was very rude and treated me like dirt didn't want to hear anything I said. I was discussed with the service and will be moving out ASAP.I will tell all people especially African Americans that we are not wanted here. This is my very first storage experience and it was GOD AWFUL.

Letia W. 
Rating:
5.0

Customer did not leave a comment.

Adewale J.  |  First Impressions 
Rating:
4.0

The customer service at the location was wonderful. However, the truck was not well maintained. For instance, the driver's side door would not close properly unless slammed on multiple attempts. I did not feel comfortable leaning my elbow or any part of my body on the door while driving. There were other repair needs, as well, like the driver's side visor flopping with every bump.

NICHOLAS B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Vicente Z.  |  First Impressions 
Rating:
4.0

My contract listed 1/2 tank. It was short of a 1/2 tank. Just in case, I filled to to 1/2 . I have a picture of the less than half tank

KEVIN D. 
Rating:
4.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

The vehicle was very rough to drive. Need a wheel alignment and shaped going above 15 miles an hour. The staff was very nice and knowledgeable however after I left that's when I learned of the trucks condition tried calling back in but nobody answers had no choice but to use the truck since I scheduled the movers

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

TINOTISHER D. 
Rating:
5.0

Customer did not leave a comment.

Tirumala V K. 
Rating:
5.0

Customer did not leave a comment.

CHESTER I. 
Rating:
5.0

Extremely friendly and very helpful!

Natalie D. 
Rating:
5.0

No improvement needed at this location. Juanita at this location was very helpful to me, she's very knowledgeable, friendly, and patient. She took the time took help me understand how the rental and return of the vehicle works. I would definitely recommend this location to anyone. I actually thought she was the manager.😊 juanita gets five stars from me! ⭐⭐⭐⭐⭐

LYNETTE L. 
Rating:
5.0

nothing this was the best customer service ever, very personable, friendly and full of smiles even under the masks.

WENDY M. 
Rating:
4.0

Staff was very friendly and helpful. I pre-registered online which the staff acknowledged and thanked me for doing so. This cut my pick -up time in half as advertised by UHAUL. I was in and out with my trailer very quickly..

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Bolingbrook's location, especially Juanita, made our experience with you tolerable. She did everything possible to accommodate us. Between corporate and scheduling they never were able to make sure on May 20th we would have a 10' truck available for a one way trip.

frank M. 
Rating:
5.0

Customer did not leave a comment.

DEAN K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Excellent group of employees. Always courteous and willing to help

Rick R.  |  Overall Experience 
Rating:
5.0

If you provide receipt after customer return the truck, it would be much better! I cannot where I can get the receipt!

Yanan X. 
Rating:
1.0

Customer did not leave a comment.

Duerell J. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE W. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO N. 
Rating:
5.0

The (older) guy (with glasses) was really nice, super

Joshua C. 
Rating:
5.0

N/A

Chris S. 
Rating:
3.0

The online check out was not clear explained to me. So, I missed some needed information to complete online.

CHARLENE S. 
Rating:
4.0

Customer did not leave a comment.

Aleksandar D. 
Rating:
5.0

The only problem I have it's hard to contact the store

TAVARIS R. 
Rating:
4.0

Arrived 15 min before closing person checking me out was rude told me they shut down 15 min before they close and he was doing me a favor by checking me out at 6:45 called customer service and they issued mea 30.00 credit for my inconvenience

Chester I. 
Rating:
1.0

the rep was rude and just wanted to get his job done and get me out, I would ask a question, very choppy response if any response. I could not understand why I could not drop off the uhaul at a different location, he insisted I had to drop off there. The uhaul by my house did not have the trailer 5 x 8 that I needed.

HERIBERTO M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

salvador c.  |  First Impressions 
Rating:
5.0

Very satisfactory experience from pickup, condition of truck, drivability, and drop off. Uhaul rocks! And your employees are very customer focused and competent.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Deidre P. 
Rating:
5.0

There were jelly smears or something on the floor between the seats. The location is great!

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Keep customers on file so you don't have to register every time

Chester I. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

BHARAT S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
1.0

Customer did not leave a comment.

J Frank M.  |  Overall Experience 
Rating:
4.0

All good.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

SHIVRAMAN G. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
3.0

Contactless pick up turns out to be having to still interact with the personnel and also getting the keys from them, which almost took 45 minutes away from the actual paid time just trying to pick it up! So if you pay for 6 hours you will actually have 4 hours considering pick up and delivery process.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Normandy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

I truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! Eric

ERIC M.  |  Overall Experience 
Rating:
5.0

Staff was very nice and welcoming. They were very helpful in explaiining all details.

Gamaniel G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDON F. 
Rating:
3.0

Rented with a reservation set for 5:00. Picked up close to 6. Returned before 6 on return date and was charged an extra day. Then was charged some after hours fee. I'm done with this u-haul.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Jim was awesome

LECIA A. 
Rating:
3.0

Customer did not leave a comment.

MALIK M. 
Rating:
4.0

The only thing wrong was a little too far away from Aurora to go back-and-forth for the truck and then the trailer

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

THEODORE C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Z. 
Rating:
1.0

The people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.

DENNIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Great location, equipment, and service

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Lisa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILIANA G. 
Rating:
4.0

Customer did not leave a comment.

TAMME J. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

To many steps to check your truck in mobile on your phone.

Leroyce M. 
Rating:
5.0

Customer did not leave a comment.

ORION J. 
Rating:
5.0

Dropped off after hours, which was user friendly. And because I've used them before, I appreciate the staff member because they are always professional and accommodating. I hope they continue to keep the customer concerns first. Thank you for making my transportation experience stress free.

Arthur C C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

The brakes were really squeaky and you had to have the wheel at the 10:00 position to drive straight.

RALPH O. 
Rating:
5.0

Great service- thank you!

FORREST M. 
Rating:
5.0

Nothing, it was a great experience!

Roman M. 
Rating:
5.0

Great customer service. The pick up and drop off was seemless.

MICHELLE M. 
Rating:
5.0

Staff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean too

Rick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beau t.  |  Overall Experience 
Rating:
5.0

I always like your services. Thank you.

Johnathan M.  |  First Impressions 
Rating:
4.0

great service

THEODORE C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sophie B.  |  Overall Experience 
Rating:
1.0

I paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond Very disappointed!!!!!

Jesus S.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. They make the process very easy. Thank you for the great service.

Thelma and Dancie B.  |  First Impressions 
Rating:
5.0

I would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back here

Brian P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Toiya H.  |  Overall Experience 
Rating:
5.0

Everything was excellent from the staff to the place being clean, they answered every question I had

Brian P.  |  First Impressions 
Rating:
5.0

Well maintained facility, would recommend it and use it again

Brian K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sophie B.  |  First Impressions 
Rating:
4.0

It was very difficult to reach someone at the site to ask questions. The phone sent me to a operator instead of the facility. This happened every time I attempted to call

virgina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

billy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javier g.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful. No recollection that 24 hr access pad and door was explained at all . Figured out side door access on our own including fact you have a to swipe first main door then go to side door to swipe again. Also 24hr access door needs to be fixed, can't open door easily (panic door hw constantly stuck). There needs to be a way to use the main door (locked with deadbolt) after you gain after-hours access because not everything fits through 3ft wide side door.

IVAN T.  |  First Impressions 
Rating:
5.0

this was Great Excellent

javier g.  |  First Impressions 
Rating:
5.0

Great storage facility. Clean, well lit, easy access and friendly staff.

Deb S.  |  First Impressions 
Rating:
5.0

If you need to rent a uhaul truck, trailer or storage unit this is the place to go! Very clean, well maintained facility with helpful, friendly staff, especially Juanita and manager Keith.

steve S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELIQUE B.  |  Overall Experience 
Rating:
5.0

Very friendly staff, easy check in process, clean facility. I am a realtor and will recommend this facility to any of my clients looking to rent a storage unit or moving vehicle!

steve S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmelita H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa v.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELECIA M.  |  Overall Experience 
Rating:
1.0

The staff is RACIST. They look like the KKK

Andy D.  |  Overall Experience 
Rating:
3.0

The access key card never worked. I took the card to the office on 3 different occasions to have it programmed. They gave me a new card and still never worked. We went during business hours and always had to tolerate the sound of the alarm when we opened the door to storage unit. The alarm is very obnoxious.

Julie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELECIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

terrence d.  |  Overall Experience 
Rating:
5.0

It was truly a wonderful experience during a very stressful time.

mark h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARION G.  |  First Impressions 
Rating:
5.0

Juanita was a great help in getting me a storage unit and a Uhaul truck!!!

Lisa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Will was very helpful! He took the time and explained everything to me. He was also very willing to change my storage space after we changed our minds and upgraded our space.

Laura R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernesto R.  |  First Impressions 
Rating:
5.0

One of the best storage facilities. Staff is professional and friendly. Super clean

Randy S.  |  Overall Experience 
Rating:
5.0

Excellent Service

LANYEA H.  |  First Impressions 
Rating:
4.0

It would have been nice to have longer hours during the week.

SUSAN V.  |  Overall Experience 
Rating:
5.0

Great experience!

Beau T.  |  Overall Experience 
Rating:
1.0

Wasn’t happy at all with choosing Uhaul for my storage company needs. Sadly NOBODY is on one accord; from being told different things between corporate and the store. We will never do business again!

Chantay E.  |  Overall Experience 
Rating:
5.0

Great customer service

RICKY G.  |  First Impressions 
Rating:
5.0

I was very nice and peaceful

Adriana Z.  |  First Impressions 
Rating:
4.0

Everything was great except for a water leak in the corner of one of my two units. As far as I know, nothing was damaged as most of my things were in plastic bins however no offer of refund was given.

DAWN T.  |  Overall Experience 
Rating:
5.0

Staff at the Bolingbrook, Illinois facility was friendly, efficient, and extremely helpful.

Richard C.  |  First Impressions 
Rating:
5.0

Very nice employees , helpful & the accessibility is great . Thank you 4 the space .

Christine D.  |  Overall Experience 
Rating:
5.0

Thanks for the opportunity

Jack S.  |  Overall Experience 
Rating:
4.0

I was waited on in a timely manner. The customer services agents/ cashiers were polite and friendly.

Shenita E.  |  First Impressions 
Rating:
4.0

Thanks

ELIESER D.  |  Overall Experience 
Rating:
5.0

It’s a wonderful place to store your belonging clean and neat. I love the fact that cleaning staff cleans location all day

Henrietta H.  |  Overall Experience 
Rating:
5.0

N/A

MORGAN W.  |  Overall Experience 
Rating:
5.0

X

Ron H.  |  Overall Experience 
Rating:
5.0

Very communicative and helpful through the process, easy check in process.

Stormtrap L.  |  First Impressions 
Rating:
5.0

Quick and easy pickup and drop off.

Shreyas R.  |  First Impressions 
Rating:
5.0

Very professional facilities

jamie b.  |  Overall Experience 
Rating:
3.0

N.a

Annie N E.  |  First Impressions 
Rating:
4.0

I don't think I could have chosen a better storage for my belongings. Great minds service!

Karen J.  |  Overall Experience 
Rating:
5.0

John is a great guy!

jamie b.  |  First Impressions 
Rating:
4.0

None

RICHARD P.  |  Overall Experience 
Rating:
5.0

Never a problem!

JOHN G.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful with my schedule and pickup. U-Haul in Bolingbrook Illinois provided exceptional customer service.

Jeffery S.  |  Overall Experience 
Rating:
5.0

Very good

PRENTISS L.  |  Overall Experience 
Rating:
5.0

Michael was very kind efficient and helpful-most professional! The manager was very kind and understanding to make my outcome positive and cost effective .

ardine T.  |  Overall Experience 
Rating:
5.0

This U-Haul facility was absolutely phenomenal. All their units are indoors and the staff were extremely helpful and understanding. If I had to get another unit this is the place I would go.

James M.  |  Overall Experience 
Rating:
3.0

The manager was very rude

antionette w.  |  Overall Experience 
Rating:
5.0

I would definitely use the facility again if the need arises.

JACQUELINE m.  |  Overall Experience 
Rating:
5.0

Thank you guys!

Melissa E.  |  Overall Experience 
Rating:
5.0

Good rates too.

CHERYL S.  |  Overall Experience 
Rating:
5.0

The staff at the Bolingbrook location was very helpful and it was very clean there.

Keenyatta H.  |  Overall Experience 
Rating:
5.0

Very kind, courteous, and professional

Michael F.  |  Reservation 
No reviews have been submitted for this location.

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    We have the largest selection in the industry!

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