Customer did not leave a comment.Moises L.
Customer Reviews for U-Haul Moving & Storage of Bolingbrook
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Redrico R.
I had some early difficulty with customer service but they helped later.Gholnecsar M. | Overall Experience
Customer did not leave a comment.john S.
Customer did not leave a comment.Yolanda M. | First Impressions
They were too self-service oriented and no one showed me how to go over the truck and note any makes or issues before leaving the location. Thankfully nothing went wrongTina M.
Customer did not leave a comment.Lynn B.
Customer did not leave a comment.Arvydas L.
Customer did not leave a comment.Natalia R.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.RAUL A. | First Impressions
Customer did not leave a comment.Patrick H.
Over all the two men that came out to help with the rental return were just plan rude from the beginning. Will not be back there everKevin F.
Customer did not leave a comment.Vinnette F.
staff was nice and courteous no problems picking or returning unit..john R.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Cornelious M.
Nothing, it was perfect, employees went above and beyond what was expected even as cold out as it was out today. Couldn't be happierWilliam J B.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Janine V.
Customer did not leave a comment.Casiana T. | Overall Experience
Since U haul is right in my town It is convenient and local.Matthew T.
This location truly went above and beyond to help us. Our original truck was not available at the last minute . Was going to pick up in a different city , but the Bolingbrook location called us . The truck was smaller than we planned for , but this location was somehow able to get us the original 26 foot truck we needed . They even gave us an extra day and mileage for the inconvenience. Super clean location . Staff were so great . Thank you Thank you Thank you!!!Carl J.
Customer did not leave a comment.Marcus T. | Overall Experience
Great facility!Christopher B. | Overall Experience
Great storage location. Served my needs well! I will definitely return if I need storage again.Christopher B. | Overall Experience
Customer did not leave a comment.Michael C.
Make the check in barcode more noticeable, wr spent way too much time searching for it.Virginia S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Thomas E.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.Roselle H. | Overall Experience
Customer did not leave a comment.LeRoy H. | First Impressions
Customer did not leave a comment.JERRI R.
My experience was excellent!!!PEDRO S.
Customer did not leave a comment.Melchor C.
Customer did not leave a comment.Kenneth B.
Great customer serviceJohnnie J.
Customer did not leave a comment.Arvydas L.
Nothing to improve, perfect first visit and perfect return visit.Jeremy C.
Customer did not leave a comment.Carlos H.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Wayne W. | Overall Experience
My storage was broken into.Julia F. | Overall Experience
Customer did not leave a comment.MICHELLE C. | First Impressions
Customer did not leave a comment.ashrut P.
The vehicle needs tune up and shakes when driving ( moving )Isaac A.
Customer did not leave a comment.Sara A M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Rui W.
Customer did not leave a comment.Christopher L.
Never was able to use card..thankful passcode worked...should have a small garbage can on floors.i understood.not having a dump bin because tenant abuseWESLEY B. | Overall Experience
Have a waiting area. I was provided a chair & sat out in the open in front of the counter. There was no table or anything & O was in the way of customers.Loretta S.
The gentleman at the counter were very welcoming and the gentleman that installed my hitch was awesome. I would recommend doing business as far as installing trailer hitchesLinda J.
Fast in and out good customer serviceJAMES L.
Customer did not leave a comment.RODOLFO H.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Kevin R.
Great customer service. Very personable, kind, and professional!Daianand H.
Lisa Compos was very nice. Took care of me with an awesome smile. Thank youVincenzo S.
Great service, friendly employees, quick and easy rentalANDY K.
Customer did not leave a comment.JOE H. | First Impressions
Excellent workWilliam U.
Customer did not leave a comment.David C.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Bruce K.
Very pleased with facility and the friendly and helpful employees, whether on the phone or in person!!joanne g. | First Impressions
Customer did not leave a comment.Steven O.
The drop off service was outstanding. I didn't catch the name of the person that helped but they came up to us and scanned the trailer and unhooked it. Everything was incredibly smooth. Please let him know what a great job he does. Thanks.Scott F.
The truck sounded like it wasn't going to start on a few different occasions which scared me, being a woman, that I might get left stranded. Sounded like a starter issue. This caused me some anxiety as I was moving my elderly mother. Also, back of truck was dusty/dirty.Debra B.
Customer did not leave a comment.MURTAZA S.
Was told I would only be charged a $20 late fee for after hours return. I was charged a second day.Corey G.
Customer did not leave a comment.Ben R.
Customer did not leave a comment.GAETAN V.
Customer did not leave a comment.LAWRENCE P. | Overall Experience
Customer did not leave a comment.LAWRENCE P.
Customer did not leave a comment.Irwin A.
Customer did not leave a comment.Michelle C.
No improvements needed.Bianca M.
The trailer hook up experience was not what I am used to from this location. The young lady that waited on me was not completely knowledgeable on the process and left it up to me to do the majority of the connections. Upon arrival to my first stop, one of the safety chains had come loose. Also, the trailer I rented was parked in by another trailer and required us to move another one prior to departing. If she is unable to physically move the trailers and hook them up properly, then have someone else handle the trailer rentals.Bradley O.
The team went above and beyond to ensure a successful moving experience. We'll done, a shining example of superior customer service.Scott M.
Customer did not leave a comment.Forrest E.
Everything was great about the whole process. My only complaint was that the lack of inventory at a location closer to my home.Brett B.
Customer did not leave a comment.Frank M.
The rental truck we was given was very loud,aloud ticking noise coming from the engine and felt very unstableemily S.
Great ManagerPaul M.
This is the only Uhaul center that I rent from because of the friendly staff and the check in and check out is quick clean and hassle free. Wait time for service is usually minimal. I've probably rented a truck 5-6 times this year alone from this location. Very happy - I only wish that they had a loyal customer program with benefits where I could get points for discounts towards the vehicle rental, discount on the miles or free miles because I've rented vehicles so many times over the years from this same place. As a matter of fact we will be renting again next week 9/26 To move the rest of our furniture clothes and appliances.Angelia S.
Customer did not leave a comment.Joe H.
Quick check in and check out. The employee hooked it up and explained everything.Dimitre K.
Customer did not leave a comment.Kent A.
Don't have people who have been bringing trailers back on time do a fricken goofy phone check out after hours. Just charge them if the equipment isn't there when opening the next morning. I was charged once for not figuring out the phone equipment check in after hours and the equipment was in their lot the whole time, which they could see in the morning. Terrible!Kevin D.
The staff was very friendly. The family was clean and very nice.Hope F.
Customer did not leave a comment.monica w. | Overall Experience
Customer did not leave a comment.Michael C.
Hopefully a little closer.Mason S.
Customer did not leave a comment.Ali S.
This Bolingbrook location is great. I have rented from them 5+ times, every time is a great U-Haul experience. There is a corporate concern I have about the policy of sticking a hand truck and package of blankets in the truck in 'pay if used' approach. I believe a very small % of renters would not see these rental options on the website or in person and choose to use them. For everyone else, you have put 2 significant obstructions right at the back gate during loading and unloading as well as taking up rented space. Out of step with the rest of the good UHaul rental experience, at least in my opinion. I asked the guy on site if he could remove them and he said he could. But at that point it would have been another wait as other customers were being served, I needed to get going, and the clock was ticking on my rental.Todd T.
I filled out everything before I arrived... it was very smooth. Benjamin was great.Richard L.
Plus customer services is not friendlyTint S.
Ben did a terrific job with my rental experience.Arthur P.
Customer service was excellent from beginning to end.Andrenia P.
thanksRICHARD W. | Overall Experience
Everyone was pleasant and courteousDavid J.
Customer did not leave a comment.Monica O.
Very impressed with the facility as well as the staff who were always helpful. If the need arises again, I will definitely use them!! (Had 2 storage units and one of the for a year. So I truly had the opportunity to throughly evaluate the staff, etc.) Would recommend this facility to anyone!Phyllis P. | Overall Experience
Customer service is great, very nice people who works there . I also were able to get my U-Haul rented very quick and easy, it literally took me less than 5 minutes when I got there after booking my reservation.Demetrius H.
This location was good but it was the rest of the experience with Uhaul was terrible. Waiting on hold every time I called in for at least up to 30 Minutes a time was horrible. They also told me I didn't need to bring anything for the hitch but needed to purchase a ball hitch that I already had but didn't bring over their advise. Also, not knowing where my trailer was going to be until 1 day before was not a great situation because it never felt like it was a certain thing and it felt like I could have been sent more than an hour away to pick up this thing. The one thing that this location could have done though is comp me for the hitch that I was never told I needed, but since it's a separate franchise (according to the workers At this location) it would have likely not have been comp'd but Uhaul.RYAN V.
Customer did not leave a comment.ALERO O.
Customer did not leave a comment.Sharon J. | Overall Experience
Customer did not leave a comment.THAD A.
When they need a COI for a move, provide it promptly instead of having the customer call customer service only to be bounced around from person to person because nobody knows what's going on. I actually had to call the corporate office for proper assistance. It made the move a nightmareAnita L.
Customer did not leave a comment.MALYN J.
Customer did not leave a comment.Melissa T. | Overall Experience
quick and easy, great valueJames G.
Customer did not leave a comment.Benjamin F.
Customer did not leave a comment.Rusty P.
Customer did not leave a comment.James S.
Staff is the bestTanisha W.
Customer did not leave a comment.JASON G. | Overall Experience
Nothing great serviceFrank S.
Customer did not leave a comment.DIANE W. | Overall Experience
Very secure and safe. Clean. Plenty of carts.Denise B. | First Impressions
The guys at this location were extremely helpful and kind! They would always be there to help with anything we needed. I would refer his location to all my friends and family.Liliana R. | Overall Experience
Customer did not leave a comment.thomas b. | First Impressions
Thanks for everything I really appreciate y’all serviceDominique C. | Overall Experience
The gentleman that were there were so extremely friendly and helpful! It was so nice to be treated with respect and courtesy.Roselle H. | First Impressions
Customer did not leave a comment.Lynette L. | First Impressions
Customer did not leave a comment.Vanessa N. | Overall Experience
The gentleman that assisted myself was very professional young respectful and knowledgeable. As a sales manager who is managing a staff of 22 people he would make a wonderful asset to anybody’s team. U-Haul is very lucky to have him.John P. | First Impressions
Easy, convenient, friendly :)Allison D. | Online Move In
Nice facility always cleanSYLVIA C. | Overall Experience
Customer did not leave a comment.ANA K. | Overall Experience
Customer did not leave a comment.David G. | Online Move In
Customer did not leave a comment.Adil Ahmed M. | Online Move In
Customer did not leave a comment.Jeanette S. | Overall Experience
The facility was exceptional except for the mouse fecal matterkenneth s. | Overall Experience
Customer did not leave a comment.Barbra R. | Overall Experience
Customer did not leave a comment.John B. | Online Move In
The employees were very knowledgeable. I'd definitely recommend this location.jo ann j. | Overall Experience
Customer did not leave a comment.Kimberly H. | Online Move In
We were only one week into the new month, but I was unable to negotiate a refund for the remaining 3 1/2 weeks off the bill. I spoke with them well in advance. We hired moving helpers. They were very friendly but not always extremely careful with the walls and items the were moving. One of them was a new hire, so that may have been part of the problem.Patty H. | Overall Experience
Customer did not leave a comment.Deborha L. | First Impressions
Customer did not leave a comment.Callie P. | Online Move In
Customer did not leave a comment.Caleigh P. | First Impressions
Customer did not leave a comment.Alejandro S. | Overall Experience
Customer did not leave a comment.Estella N. | Online Move In
There was some issues with 3 of my accounts( Storage units) there. But In all fairness the manager stepped up to the plate and helped considerably to diffuse the situation. (Listen!) overall I think that they're a very decent company now to do business with!Richard K. | Overall Experience
Great service! Convenient and clean facility!Shantina B. | Overall Experience
prepared to move my property out, Wanted to speak to the manager about a possible refund since I pre paid months in advance. each time i stopped in he was gone for the day. Could not get him on the phone nor a phone call returned after leaving multiple messages. They demand you pay on time but will not even discuss a refund for moving out in advance. Terrible customer service.Frank A. | Overall Experience
Everyone was very helpful. The one who rented the unit, Stan was AMAZING! Accommodating, informative… wow!Stan R. | Overall Experience
Customer did not leave a comment.Donald T. | First Impressions
In the past several years that I have used my storage locker at this U Haul, it has always been clean, well lit, secure and available. The staff has always been courteous and accommodating. If I ever have a storage need in the future, I would not hesitate to use it again.CALVIN C. | Overall Experience
Thanks for the lock too!DANIEL D. | First Impressions
I was experiencing horrible customer service on the phone being given the run around to sereval agents. I walk in and explain the issues I was having and the rep told me no worries that he would take care of me and he solve all of the problems I wad experiencing and provided me with excellent customer serviceSantrece S. | First Impressions
My 7 months using this facility I had no problems. The staff were very helpful with any questions I had! You can pay your storage bill online,by phone and in person! Best of all very clean!! I highly recommend this facility!Deborah h. | Overall Experience
Customer did not leave a comment.Marcia H. | Overall Experience
Customer did not leave a comment.DARREN S. | First Impressions
Customer did not leave a comment.melissa v. | Overall Experience
Customer did not leave a comment.ATEARIA C. | Overall Experience
Customer did not leave a comment.Loretta F. | First Impressions
My husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommendDouglas E. | First Impressions
Customer did not leave a comment.Yolanda E D. | First Impressions
Customer did not leave a comment.WESLEY B. | First Impressions
I booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.Keith T. | Online Move In
Most of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a “hey we’re so sorry for the inconvenience”. Nothing. Left a message for the manager and he never called me back.Jaimie N. | Overall Experience
I appreciate your good work.sorie y. | Overall Experience
Customer did not leave a comment.ROBERT K. | Overall Experience
Customer did not leave a comment.Anita G. | Overall Experience
Juanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.LOIS C. | Overall Experience
Customer did not leave a comment.Tanisha L. | Overall Experience
The rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.Steven F. | Online Move In
I love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. Thank youFrancis W. | Overall Experience
Customer did not leave a comment.Kirill A K. | First Impressions
Customer did not leave a comment.DALE D. | Overall Experience
Customer did not leave a comment.Renel P. | First Impressions
Customer did not leave a comment.Twylavette E. | First Impressions
Very nice storage, just costly.Caroyln P. | Overall Experience
Customer did not leave a comment.John J. | Overall Experience
1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.Helen J. | Overall Experience
Customer did not leave a comment.Michael E. | Overall Experience
I have used this location off and on for many years. And will continue to if I need to.GINA F. | Overall Experience
Storage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it’s after you’ve waited for 30 minutes.Brad F. | Overall Experience
Customer did not leave a comment.Asad M. | Overall Experience
Customer did not leave a comment.Robert K. | Online Move In
Mix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.Natalie Y. | First Impressions
Customer did not leave a comment.javier g. | Overall Experience
Great place 😀 everything was already in order for my stuff to move intoBryanna W. | Online Move In
Great experienceGamaniel G. | Overall Experience
Customer did not leave a comment.Adewale J. | First Impressions
Customer did not leave a comment.Vicente Z. | First Impressions
Excellent group of employees. Always courteous and willing to helpRick R. | Overall Experience
Customer did not leave a comment.salvador c. | First Impressions
Customer did not leave a comment.J Frank M. | Overall Experience
Customer did not leave a comment.Normandy P. | First Impressions
I truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! EricERIC M. | Overall Experience