Customer Reviews for U-Haul Moving & Storage of Bradenton

8025 reviews

3602 14th St W   Bradenton, FL 34205
(Bus 41 N Of Cortez)

(941) 747-3744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 747-3744

3602 14th St W
Bradenton, FL 34205
(Bus 41 N Of Cortez)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was accused of smoking in the van, I have never even touched a cigarette in my life. The attendant stopped just short of asking my to open my handbag to look for cigarettes. Got in the van with a 1/4 tank, returned it with a quarter tanks, attendant tells me it was given to me at 3/8th. Told me “they are going to get me for that.” I was finally told “I can go.” As though I had just been detained by the police. This location absolutely does not care about customers and how they behave.

CATHARINE H. 
Rating:
5.0

Customer did not leave a comment.

Ladonna Z. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
3.0

It was a lot easier than the pick up

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Hazel L.  |  First Impressions 
Rating:
5.0

Great and fast check out service! Awesome experience!

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

JANET R. 
Rating:
5.0

Nothing- Great experience!

BRUCE N. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Location was difficult to find, with a lot of other vehicles making it difficult to navigate on the property. Nice storage units there.

RICHARD M. 
Rating:
5.0

Michelle and Ricky were fantastic! So kind and helpful. Ricky advised me that I should rent a truck instead of trailer after I told him what I was hauling. He saved me headache and hassle with that recommendation. He got the truck started and cooling off for me while Michelle changed my reservation. Have a friend moving next week and plan to come back. I hope Michelle and Ricky are there to help again.

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA V. 
Rating:
5.0

UHAUL, awesome as always. Thanks again for your help during what I hope to be my last big move.

KELLIE K. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Always a staff there to assist! Laura and her staff are amazing at the Bradenton storage location!

vacara s.  |  Overall Experience 
Rating:
5.0

This store staff is very friendly. I chose this location every time.

JASON C. 
Rating:
5.0

Quick, responsive and well ran.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Awesome employees and the store super clean 😊 Thanks for everything

DENISSE P. 
Rating:
5.0

Good Service

MARIO L. 
Rating:
5.0

Well is not a big issue but truck wasn't completely fuel on gas missing like 2 lines of fuel

Jorge M. 
Rating:
5.0

It would be nice if places were not overbooked with reservations, even though I had a reservation, I was told that there was a 50/50 chance I could get a truck because they were overbooked, got a van instead of a pickup, which online showed available, fortunately it served the purpose

PEDRO A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Keep up the hard work and great customer service.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

You guys did a great job I'm completely satisfied with all the staff and equipment that was provided!!

Davian C. 
Rating:
2.0

The location did not have u haul equipment available for me to pick up. We drove all the way there and they did not have a trailer for me.

Debbie W. 
Rating:
5.0

Best haul I have been to !

JAMES A. 
Rating:
4.0

Moving agent scheduled to drop off the box did not make the date or time and was zero communication until I called. I was then charged more for a different moving agent to deliver the box. I strongly feel U Haul should pay the difference between what I had agreed and signed for opposed to what is being charged. Would like to hear back as to whether and when that will happen.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

Greene T. 
Rating:
4.0

Customer did not leave a comment.

JAYMIE B. 
Rating:
5.0

The only complaint I had was that the truck reeked of cigarette smoke. They should have non smoking units. Otherwise an easy, problem free move.

Janice N. 
Rating:
5.0

The truck could of used new wiper blades but besides that it had a vibration in it between 60 and 70 miles an hour besides that it ran great

raymond S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B.  |  First Impressions 
Rating:
5.0

Would rather have 24 hour access.

William C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY G. 
Rating:
5.0

Alway great !!

Cleveland P. 
Rating:
1.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

nothing

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Joseph R R. 
Rating:
1.0

Moving helpers did not turn up, and Uhaul did nothing about it

Rosanne W. 
Rating:
5.0

The young lady, Maddy, who took care of me was very polite, professional and smiled. I've been coming here for 3 years and would have to say, at the risk of using hyperbole, that this was the best customer service experience I've received here.

MATTHEW N. 
Rating:
4.0

My overall experience was amazing. Employees were phenomenal, I received and dropped off my equipment easily and efficiently.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Gil S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Service was excellent

Kenneth M. 
Rating:
1.0

After paying for the unit and driving from New Mexico to Florida 4 days just to get to the unit and not being able to get access. Call customer service and was told that my unit had being cancel without any type of notice or confirmation.

Leslie V.  |  Online Move In 
Rating:
5.0

Good service,good price

GREGORY D. 
Rating:
5.0

Used online check in and payment. In and out in less than 15 minutes. They verified all trailer lights worked and safety chains properly in place before I left.

James A. 
Rating:
1.0

Clearly lied about how much fuel was in the tank on drop off. I left it exactly at the mark on which I picked up, yet they lied that it was near empty. BE SMART...TAKE A PHOTO OF THE FUEL GUAGE BEFORE RETURNING THE KEYS. I have used this company for years for my business and I'm well aware of returning the truck with fuel or being charged and yet with all the documents I provided my credit card company sided with...you guessed it..UHAUL. Next time I will find another truck rental for my needs. Beware!!

CAROLYN D. 
Rating:
4.0

I had a U-Box shipped from out of state. Everything went smoothly. I spoke with Nick several times through the process once my box arrived. Nick was great! I rented a truck at this location also so I could unload my U-box to take to my new place. He made the whole experience easy when moving can be so stressful. I do want to say that the whole team there were so nice! I would definitely recommend this location!!

Saturnina K. 
Rating:
5.0

Excellent customer service at this location. I rented a van one day and a larger truck the following day. Very professional staff.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

See above

DAVID B. 
Rating:
4.0

Card access wasn’t working, and seemed okay to staff to let alarm go off for thirty seconds every time we went into the unit.

William S.  |  First Impressions 
Rating:
5.0

Great service on both ends of the rental

GUNTHER J. 
Rating:
4.0

New facility, personal professional and helpful

WILLIAM S. 
Rating:
1.0

Improve your booking system i almost got fucked

Frantisek G. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

The AFTERHOURS return system was down the staff dig a great job the next morning checking in the equipment at no additional costs.

MICHAEL M. 
Rating:
5.0

Nothing everything was great including staff

GUNTHER J. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
3.0

Beastly hot on the 4th floor

Douglas C.  |  First Impressions 
Rating:
5.0

Great people to deal with. Very pleasant and professional. Following all covid rules. I deal with them on a regular basis. It would however be great if u-haul had a pick up and drop off policy for an area close to their locations.

John M. 
Rating:
4.0

It was beastly hot on the 4th floor.

Douglas C. 
Rating:
5.0

Equipment was great but the service was excellent! A lot of friendly and very helpful staff!

Nevin H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
4.0

Customer did not leave a comment.

Lyndal C. 
Rating:
5.0

What a great experience. Extremely helpful, friendly, and efficient. I will definitely not go anywhere else to rent in the Area.

Daniel J. 
Rating:
5.0

easy location to get to off the 75.

gerald m.  |  First Impressions 
Rating:
5.0

I have used this location for years. Upon arrival to pick up order—my confirmation order could not be found. So wild goose chase for me to get a trailer. This experience was not good!

LOUIS JOHN F. 
Rating:
5.0

Customer did not leave a comment.

REGINALD W. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
2.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Keep doing what you are doing. Great customer service and friendly staff. The process was easy and efficient, and everything was ready to go. Thanks!!

GARY H. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
1.0

This was a very poor experience. We reserved the Uhaul a day prior and set it for a 2pm pickup. When we arrived to the facility, we booked at they said they had no more trucks. In turn, we had to drive 25 min out of our way to pickup at another Uhaul center. When we got there, the steering wheel was sticky, smelled and was dirty. Since we were 45 min late on pickup due to the alternative location situation, we couldn't get all of our errands accomplished before the 6pm drop off. Also, they wouldn't allow us to return it to closer facility, the one we originally scheduled the pickup/drop off from. So, we had another 30 min drive back to our home. When you do the math of having to rent, add mileage, gas and then the cost of a "trail car" (my wife) so you can drop off and actually have a ride home, its too costly.

TARA K. 
Rating:
5.0

Excellent customer service, awesome job

Cheryll E.  |  Overall Experience 
Rating:
4.0

Help me understand why after checking in on line one must go inside the center and check in again.

John O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Sylvana G.  |  First Impressions 
Rating:
5.0

Everything went smoothly from the storage unit rental to the return of the truck. Very professional staff.

ALDRIC G. 
Rating:
2.0

The girl that checked me out put down the wrong city that I was going and even asked Her several times about the drop off location and she said I could drop it off anywhere.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Excellent service at this location

mark M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

one of the tires where almost completely bald

Christopher G. 
Rating:
5.0

This is just the very best UHaul location I've ever dealt with. I use them often, the staff is outstanding in every way. I recommend this location to everyone.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Bruce b.  |  Overall Experience 
Rating:
5.0

Well as I see it every thing was just fine.I will use this service next time.All the staff was helpful of my needs.

Michael N. 
Rating:
5.0

A pleasure doing business there.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Anibal R. 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Customer did not leave a comment.

KAREL T. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Have a location near me

LARRY S. 
Rating:
5.0

Great staff and quick to help you out.

GRAHAM H. 
Rating:
5.0

This location was helpful and the staff was friendly. I was disappointed because I had reserved a truck at another store around 10 miles away and apparently uhaul cancelled that reservation without telling me and I arrived and there was not a truck for me. Luckily there was a truck for us at the 14th street location and it only cost us 20 miles and an extra hour.

BRITTANY M. 
Rating:
5.0

Customer did not leave a comment.

Arroyo M. 
Rating:
5.0

The windshield had a air leak and howl all the way very annoying

ROLLANDBERNARD G. 
Rating:
5.0

Customer did not leave a comment.

Alexa O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  First Impressions 
Rating:
5.0

TOP NOTCH SERVICE AND PROFESSIONALISM

Rick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanira C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tess R.  |  First Impressions 
Rating:
5.0

Will see you again next year

cheri l.  |  Overall Experience 
Rating:
3.0

This facility at 14th St W has too many rental trucks, trailers and other things parked around making it difficult to get around in the lot. There are only 4 access slots,1 is handicap, to get to the storage building. And sometimes the rental trailers are blocking or partially blocking access to those slots. The storage building itself is clean and easy to get around in.

debra b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eliane J.  |  Overall Experience 
Rating:
5.0

I really liked U-Haul Storage it was convenient well secured their customer support team is excellent and you know for storage facility that really knows how to work with the community I would recommend U-Haul Storage to just about anybody

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick C.  |  First Impressions 
Rating:
4.0

The one thing that impacted all customers there in sunday. Bot enough staff to effectively and process in timely manner. You need to do le your staff during peak work hours ti a complete. I had a moving company to move in my things. Delayed 1 hr due to lack of staffing, errors in unit being available, time to get access.and doymove. The gentleman who helped me was as helpful as he could be and very polite and the lack of staffing g was not his problem.too many behicles.coming in, inspections needed needed outside and they were only 2 at the front desk as well? Not good enough. Fantastic storage facility,setup and everything.it is above average on that.the staging issue is management issue. .

Elsie P.  |  First Impressions 
Rating:
5.0

Very happy with the location and the condition of the facility

Franklin M.  |  First Impressions 
Rating:
1.0

Could rarely get to access my storage unit due to the hours they allow people inside. Closing out my account was apparently a two day and multiple phone call process and I have yet to receive my refund on money spent. The day I was closing out apparently only one person was able to take care of me despite there being multiple employees working the counter. Will not be recommending this site to anyone looking to utilize storage or rent from as they don’t seem much interested in the customer.

Joseph C.  |  Overall Experience 
Rating:
5.0

Thank you so much for all you help.

Wilma V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosy p.  |  First Impressions 
Rating:
5.0

First rate quick and easy at a very competitive price.

Brennock H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ASHLEY F.  |  First Impressions 
Rating:
4.0

Did not tell me the correct information that I needed.

AMAD B.  |  First Impressions 
Rating:
4.0

The only thing...maybe better management of the parking/return/loading/unloading areas. Super busy, and space is tight. Dedicated director of vehicle movement.

William S.  |  Overall Experience 
Rating:
2.0

I will be contacting the corporate office to let them know of our move in... my online reviews will reflect this as well

Michelle J.  |  First Impressions 
Rating:
1.0

My reservation was not available when I arrived. The units offered we not sufficient. I took my business else were.

MARCUS P.  |  Overall Experience 
Rating:
5.0

Didnt know about the disarming of the unit and we set off the alarm other than that no issues

Christopher O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kelli L.  |  First Impressions 
Rating:
5.0

I had some trouble with my lock during move in and reached out to Kathy (Maid) with a question. She went out of her way to resolve my issue and was excellent - really appreciated Kathy!

Jim S.  |  First Impressions 
Rating:
5.0

Carmon Wake assisted me with check-in during Tropical Storm Eta. She was very thorough and professional. As I unloaded my U-boxes during the course of the day, I observed her outside assisting customers in the heavy rain and doing everything she could to assist large truck navigate very small driving spaces. Great representative of this company.

Kelli S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harold W.  |  First Impressions 
Rating:
5.0

The staffs were very friendly and helpful KODUS to all of them for their help.

Jerome T.  |  Overall Experience 
Rating:
5.0

It takes forever to get through the line and hard to get through on phone. But staff helpful and placecwas clean

VICTOR R.  |  Overall Experience 
Rating:
5.0

Carmen at 14th St U-Haul Bradenton was very helpful and professional.My only complaint is that the mileage rates are WAY TO HIGH.I doubt that I would ever rent from U-Haul again.To rent a 10 ft truck for about 6 hrs.cost me $140.00 not including gas .

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniella B.  |  Overall Experience 
Rating:
5.0

Building was clean ,Staff was very helpful

Kenneth T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barnett J.  |  Overall Experience 
Rating:
5.0

Exceptional customer service. Merideth, Carmen and John (Bravo) and also curly haired John were all excellent people that I wouldn't hesitate to hire for my own business.

Elizabeth D.  |  Overall Experience 
Rating:
4.0

Madison was our original contact, she was knowledgeable and friendly.

BILL C.  |  First Impressions 
Rating:
5.0

Los trabajadores muy amables con un trato muy familiar. El lugar tiene las mejores condiciones. Altamente recomendable.

Jose J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

The staffs are very helpful and knowledgeable about their jobs thanks again will be back soon

Jerome T.  |  First Impressions 
Rating:
5.0

Avery Roberts waited on me. She is a assest to your company. Explained every tiny detail. Great, great cuswtomer service. Made this experience a very pleasant one. Marilyn Vierling

marilyn v.  |  First Impressions 
Rating:
1.0

The unit was extremely moist and all of our belongings had an excessive amount of mold on them. The reason we wanted inside climate controlled storage was to avoid damage like this our property. I will never use uhaul again and will never recommend uhaul to anyone i know and like.

Khyle H.  |  Overall Experience 
Rating:
5.0

Excelente servicio , súper profesional y muy amables , mil gracias

Daniella B.  |  First Impressions 
Rating:
5.0

The first unit had a latch that didn't work (and had a tag that said so along with Do Not Rent). They quickly set me up with a different unit and everything was fine. The off-loading area was covered and convenient to the elevator, so I was able to unload my 16' truck within a couple of hours.

Chris K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bertha Marie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan M.  |  First Impressions 
Rating:
1.0

All thought the facility is listed as 24 hour access, the storage facility is only accessible during the business hours for the truck rentals. Both times I have gone to access stuff into storage, I have had to go to the rental office wait in line and ask that the storage be opened as the access codes for the doors do not work. The office staff is less than happy about having to walk over to the storage to open it, the last time taking more than 30 minutes to come and open it. The unit has a large rat trap sitting in it, not what I would expect a unit ready to rent should have.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merick M.  |  First Impressions 
Rating:
5.0

Everything is excellent, even more than I expected!!! Great job!!!

Zakhar K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
4.0

Fast and efficient. Unloaded my belongings in 30 mins. Nothing was broken. Very well done! I will recommend! Thank you Chris for all your help!

Christopher C.  |  Overall Experience 
Rating:
3.0

We had 1 ubox that was not strapped to the trailer and was missing the ramp. We were blamed for them being missing. Another ubox had the cover on backwards so we had to improvise to get the door open.

Christine H.  |  Overall Experience 
Rating:
5.0

After an initial delay delivering my UHaul boxes the follow up service was excellent

Johannes m K.  |  Overall Experience 
Rating:
3.0

I do not know the condition of the location, I did not go there. My boxes went to the incorrect location though! I would have had to pay additional mileage if the mover wouldn’t have been so helpful.

robin d.  |  Overall Experience 
No reviews have been submitted for this location.

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