Customer Reviews for U-Haul Moving & Storage of Bradenton

8,806 reviews

3602 14th St W   Bradenton, FL 34205
(Bus 41 N Of Cortez)

(941) 747-3744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 747-3744

3602 14th St W
Bradenton, FL 34205
(Bus 41 N Of Cortez)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is by far the best Uhaul location I have ever used! Great staff that are attentive, friendly and helpful! Though I hope to never move again, I would most definitely use this location again!

STEVEN R. 
Rating:
5.0

It was a great experience from start to finish! Helpful customer service!

CATHRYN B. 
Rating:
5.0

great experience

LUCI N. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
4.0

Customer did not leave a comment.

kasey w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STEPHEN MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Samuel D. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Very happy with the great service and friendly staff.... thanks!

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Everything was smooth from making the reservation, pick up, return!

David P. 
Rating:
5.0

Customer did not leave a comment.

Miguel J. 
Rating:
5.0

Customer did not leave a comment.

CONSUELA H. 
Rating:
2.0

Don't tell them if you can't get truck to your preferred location that you might have to go 90 miles to pick it up. Jerk answer because I asked so I could plan my time. Another person heard and told me within 10 or 15 minutes tops. Also, "traffic" person told me there's no truck scheduled to be at your preferred location. Me: But I have a reservation!! Her: Hey, that's the way the moving business works. Lots of people cancel at the last minute. Even if there was one there, if someone walks in to rent it, they will rent it to him. All either of them had to say was if it's not at your preferred location, it will be only 10 or 15 minutes away. That's it. That's all they had to say to be nice to someone under stress which is often the case when you are moving, especially if its for family reasons that were unexpected. Don't even need to be kind. Just give good information.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
4.0

the truck had 170,000 miles on it and was pretty worn out. Glad I wasn't driving very far with it. It needed to be cleaned in the cab, everything seems sticky and dirty.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS M. 
Rating:
5.0

The employees here are great. Uhaul as a corporation is reprehensible in its actions. Accepting reservations for trucks you absolutely know you don't have, and not notifying people until they show up for said truck is bait and switch. At that point you have no other options. So you are either crooked or incompetent. A third world company.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Super friendly, and we’ll staffed I didn’t have to wait for help at all.

Alex A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

There was a problem with the rubber that goes around the door frame, more of a nuisance than a problem, I informed the person when I dropped it off, but not an issue for me. Also I came in the day before for some boxes, there was a customer being a complete jerk but the staff were very professional with him and should be commended, the guy was very rude to them.

WANDA M. 
Rating:
5.0

Staff was great.

WILLIAM U. 
Rating:
5.0

The staff at the 14th street facility are awesome. Very knowledgeable and professional.. Easy to talk to and very polite

DONALD C.  |  First Impressions 
Rating:
5.0

personnel were friendly and knowledgeable.

JERRY M. 
Rating:
3.0

Cut the prices.It was way more than what I could afford

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

lenard W. 
Rating:
4.0

Customer did not leave a comment.

ANITA H. 
Rating:
4.0

Customer did not leave a comment.

ELISABETH L. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

I always have love uhaul

Glenn B.  |  First Impressions 
Rating:
5.0

The customer service is all way great

SHIRLNIKA S. 
Rating:
5.0

completely happy with trailer and agents.

MAXWELL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Volker S. 
Rating:
3.0

The guy that did my paperwork for van and storage was excellent. The guy that checked me in is a smartass and has no clue on customer service. Due to him your facility went from 5 star to 3 star. Van had two different warning indicators light ip on the dash and they still let it off your lot

Larry B. 
Rating:
5.0

Can't be more happier with the service and kindness of all the staff thanks again U-Haul

JERRY W. 
Rating:
4.0

Truck was a bit wobbly, it would drift olback and forth on the road, other than that, was easy to drive.

GREGORY S. 
Rating:
5.0

Great service the two checking me out when renting had lots of good info and advice appreciated it

GAIL G. 
Rating:
5.0

Very friendly and helpful. Quick pick up and drop off.

ANDREW B. 
Rating:
5.0

All the staff have been amazing. Little things like queuing to get tape and just getting given some add to The experience. Thank you.

Heath R.  |  Overall Experience 
Rating:
5.0

I have rented trailers from UHaul many times and NEVER had an issue. UHaul is my GO _TO for moving!!! Great job!!!

CHARLES G. 
Rating:
5.0

Easy return.

MARK E. 
Rating:
5.0

Easy drop off and pick up!

Aaron B. 
Rating:
4.0

Customer did not leave a comment.

Yvonne C. 
Rating:
3.0

Have a list of which sites are pull through for RVs. Some sites are difficult to get to or to do the pick up due to lack of space. That could be taken into account for car tows.

MICHAEL B. 
Rating:
5.0

Tight lot lack of space but works

RANDY LEE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Keep everything affordable and reasonable. Give discounts to those who rent out more than 1 storage unit. Some customers find themselves in unexpected situations. Please continue to be kind and caring. This means a lot. Keep things simple. Thanks 😊. My overall experience was fantastic.

RONNEKE M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH V. 
Rating:
5.0

Bravo to Uhaul....easy in and out, fair price, staff was excellent. Believe me, I'm a tough critic, I couldn't believe it...been years since I used them, they have improved light years!

DONALD W. 
Rating:
5.0

I thought it was very professional and polite, honestly I can't think of anything else that would be applicable.

CECIL L. 
Rating:
5.0

Customer did not leave a comment.

KENDALL R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Mya did a great job. She was friendly, efficient and professional. Hire more people like her ;-)

Bryan M. 
Rating:
3.0

My experience this time was good! Manager met me in the lot and because I had checked in and prepaid, I was out in about 5 minutes. This store has so much equipment its very difficult to even get into the lot. Trucks and trailers are buried and the lot is overfull. I've waited 45 minutes on prior visits to get in.

Mark T. 
Rating:
3.0

My rental reservation of a 10' truck was not available. I was given a 20' truck at the same rate. However, it was a big inconvenience driving a large truck. The customer service at the pick up location was excellent otherwise.

ZACHARY B. 
Rating:
3.0

The truck worked fine through the process. It was not at the location where I originally booked and it was supposed to be. The pick up location was across town in a tougher location for me. I was not told until the day of or I may have booked with another company that was closer. No offer was made to deliver the truck to a closer location and I was told no when I asked. There was something called Safe Move put on the bill that I did not ask for and was not advised of. I called as soon as I noticed it and it was refunded. The young woman who checked me out initially did not seem to be extremely concerned about being helpful, but the young man who received the truck was 5 stars. I would use Uhaul again, but was a little frustrated at the location and the safe move.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Mia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

All the personnel were excellent. I dealt with 4 of your staff

Willaim W. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
5.0

Huge location- very organized and total pros.

EDMOND J H. 
Rating:
5.0

Customer did not leave a comment.

CARRIE E. 
Rating:
4.0

Well staffed . . . unlike the UHAUL in Harrisburg.

Nancy L. 
Rating:
5.0

We could not be more thankful for your team. They helped us sort out the problem we hade with the Ball hitch and then the lighting situation Thank you all so much Happy New Year

ROBERT P. 
Rating:
1.0

Worst location I've ever dealt with.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

bob b.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating. Young lady was terrific and very helpful when I dropped off the unit. I have not however received an email copy of my receipt as she stated I would. Other than that excellent facility and people.

RONALD Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Maybe have a larger drop-off area? There was a truck ahead of us and one behind us when we dropped off. The computer added another day rental but I received a call that adjusted the extra day & we were missing one dolly but it was not a big deal. We have used this Uhaul three times now. Thank you for the well-lit area at night!

DEREK S. 
Rating:
5.0

Customer did not leave a comment.

LUIZ FERNANDO G. 
Rating:
4.0

They forgot hand truck and blankets I paid for and I had to go back to get them after arriving at my storage units. It was also frustrating having to wait for the 26' truck to be returned so I could rent it. It had very little gas in it too!

John W. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
3.0

I turned my truck with half a tank of fuel MORE then I was suppose to. I got no refund, no credit from Uhaul. You guys charge for extra anything, but accept "gifts" like that.

lioubov T. 
Rating:
5.0

Drop off was excellent. In…out, and a friendly helpful gentleman to boot. Another 5 star rating !

LAUREL L. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Trailer was full of what appeared to be cat litter. Hitch and door latch were so rusty they both had to be lubricated before I could use them.

Howard M. 
Rating:
3.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

TERETHA B. 
Rating:
5.0

The staff was over the top helpful!

Kim H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

ANIBAL M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

When I called roadside assistance it took 3 hours for a call back luckily I did not need them after all but 3 hours to call me back is ridiculous

BRENDA G. 
Rating:
3.0

This van was DIRTY PREVIOUSLY RENTED USED FOR LIVEDTOCK THE SMELL WAS AWFUL NEEDED OIL CHANGE LIGHT ON TRIED TO BRING IT TO Laurie's attention she walked away the guy checking me back in was great Pointing out the problem I ask for 20% discount No response Have used this location many time Very disappointed

SYLVIA B. 
Rating:
5.0

Nick was very professional and courteous. I would recommend his group to anyone.

Rudy A. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Great customer service

JAY F. 
Rating:
5.0

Awesome customer service. Very professional. I will be coming back! Thank you.

WILLIE S. 
Rating:
5.0

Very fast check in and check out process even though they were very busy. Gave a finalized bill update and I was on my way. Thank you

DENNIS Z. 
Rating:
5.0

I dropped the truck off after hours. Your drop off procedure for online sucks using Chrome. I wanted to off myself by time I got through the process. Your website kept timing out. Once I switched to Safari it went better. I did not like that UHaul makes you take a million pictures and the process is daunting. If I just dropped the keys off then you're going to charge me and extra $20 if I didn't to the online checkout process. People are typically tired after moving and why do we have to do someone else's job to check the truck in. And I'm one who reads my paperwork so had I not I wouldn't have known about the extra $20 charge. Not cool! The extra money it cost me in gas for 80 miles of going out of my way pissed me off enough I wasn't willing to give you another $20. You're almost there Uhaul but you can definitely improve some more.

Holly B. 
Rating:
5.0

Best Service and professional team! Thank you

SREENIVAS C. 
Rating:
5.0

Nothing, as a 53 year old military retiree who has used U-Haul at least a dozen times in my life, this was by far the best customer service experience I have ever had! Kudos to the organization, professionalism, and friendly employees who made you feel like a valued customer. Outstanding Job at this location...Thank You!!!

DANIEL A. 
Rating:
5.0

I thought everything was perfect!

Terry F. 
Rating:
3.0

Fix the the brakes and the shocks…. The thing bounced around and I came close to not stopping a few times. I have rented no Less than 10 uhauls in the last few years. This was by far the worst truck!!!

LORIA F. 
Rating:
1.0

The van I rented had no gas in it. The rep said I would receive a rebate of $24.65 if I brought the van back with a quarter of a tank. I was charged $37 for the van rental. Will I receive a credit for $24.65? If yes, than 5 stars all around.

ROBERT H. 
Rating:
5.0

The staff was AMAZING always helpful and friendly.

Lynda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  First Impressions 
Rating:
5.0

They employees at this facility are very professional and helpful which you can't find today. I would definitely recommend this one to everyone and I'm glad I was able to reserve a storage unit just the right size I needed from them.

Terri M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail W.  |  First Impressions 
Rating:
5.0

The facility is excellent but had to move to a larger unit at another location.

James L.  |  Overall Experience 
Rating:
5.0

Employees were very helpful. Renting the unit online made my life ten times easier. Overall a great experience.

Julia M.  |  Online Move In 
Rating:
4.0

Some mold formed underneath piping in 10x10 unit. Easily fixable. Online auto-pay system needs fixed, multiple times had auto pay activated but didn't go through from checking account and was forced to pay a late fee.

Christopher F.  |  Overall Experience 
Rating:
5.0

Excellent service. After returning a rental truck, I received a phone call from Nick, informing me that he had found my credit card under the seat. Thank you for going above and beyond. Much appreciated!

Janet W.  |  First Impressions 
Rating:
3.0

All my stuff was covered with spiders when I moved out.

Deanna B.  |  Overall Experience 
Rating:
5.0

Laurin was very helpfull and knowledgeable about the facility.

BABETTE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

pisit t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

merick M.  |  Overall Experience 
Rating:
3.0

Staff member who checked me in accused me of possibly stealing furniture pads I said I didn’t receive at pickup location.

Francis K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charleen G.  |  Overall Experience 
Rating:
5.0

How would one get on a wait list for a large 10x10 or 10x15 unit? Currently have 2 - 5x10 units and would like to combine into a single unit.

James L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Greg B.  |  First Impressions 
Rating:
3.0

10×8 unit has four posts in each corner which makes it hard to pack my stuff in it, also posts have insulation covering it which is now all over my stuff and me. Very disappointed, I should not be charged for that price for that unit, very disappointed.

Donald M.  |  First Impressions 
Rating:
5.0

We arrived with a reservation for a storage unit that was not available. The staff did everything possible to accommodate our needs. While we are paying more, we appreciated the effort from the staff member to ensure he did everything possible.

NANCY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charleen G.  |  First Impressions 
Rating:
5.0

Great I love u haul

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  First Impressions 
Rating:
1.0

Need to have elevator working when people are bringing storage goods to upper floors also lights and stairwell did not work

edward g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG S.  |  First Impressions 
Rating:
5.0

The staff at this location is amazing! I couldn’t have ask for a better crew to help with our moving process! Keep up the great work!

Laurin P.  |  First Impressions 
Rating:
5.0

Nicholas was exemplary and bent over backwards to help and accommodate me. As a Disabled Veteran, I'm extremely grateful! Todd

Todd P.  |  First Impressions 
Rating:
5.0

N/a

Christopher F.  |  First Impressions 
Rating:
1.0

This facility does not answer their phones or return phone calls made to UHaul customer service line.

Rachel F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hazel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B.  |  First Impressions 
Rating:
4.0

Card access wasn’t working, and seemed okay to staff to let alarm go off for thirty seconds every time we went into the unit.

William S.  |  First Impressions 
Rating:
3.0

This facility at 14th St W has too many rental trucks, trailers and other things parked around making it difficult to get around in the lot. There are only 4 access slots,1 is handicap, to get to the storage building. And sometimes the rental trailers are blocking or partially blocking access to those slots. The storage building itself is clean and easy to get around in.

debra b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosy p.  |  First Impressions 
Rating:
5.0

Didnt know about the disarming of the unit and we set off the alarm other than that no issues

Christopher O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kelli L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bertha Marie C.  |  First Impressions 
Rating:
1.0

All thought the facility is listed as 24 hour access, the storage facility is only accessible during the business hours for the truck rentals. Both times I have gone to access stuff into storage, I have had to go to the rental office wait in line and ask that the storage be opened as the access codes for the doors do not work. The office staff is less than happy about having to walk over to the storage to open it, the last time taking more than 30 minutes to come and open it. The unit has a large rat trap sitting in it, not what I would expect a unit ready to rent should have.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merick M.  |  First Impressions 
No reviews have been submitted for this location.

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