Customer Reviews for U-Haul Moving & Storage of Bricktown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bricktown

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Laura W.
Rating:

Truck rode very rough.. I did not have alot of weight in the back and it felt like the shocks were out.

Aaron L.
Rating:

Roy Jennings the GM is kind and willing to help, and I don't think anything I experienced is an expression of his leadership skills. BUT, I rented my storage unit and it was still locked two days later, which was the first of many frustrations. My truck was difficult to obtain, and the account creation process was convoluted at best. It was near impossible to get anything accomplished because there were three separate people involved in the process, and uhaul was constantly confused which of us was the account holder. The truck died the moment we were done using it and we waited over an hour for the tech to come jump it. I felt the fees tacked on to the end weren't communicated to me clearly, and I was charged $25 cleaning fee for a truck that was clean when I dropped it off. This happens every time I use uhaul. I think that your company makes the moving process unnecessarily expensive and difficult. I'd like to speak with someone about the $25 cleaning fee and about getting my rent on my unit prorated for the two days I was unable to access it.

William B.
Rating:

Super nice people...A pleasure to do business with them...This is my “go-to” place for UHaul...

Glenn M.
Rating:

Great service

Ryan M.
Rating:

Great staff. Great owner. Great place to rent a truck from.

Laura R.
Rating:

Customer did not leave a comment.

Robert J.
Rating:

not a thing

paige J.
Rating:

Customer did not leave a comment.

Andrea O.
Rating:

I can't think of an experience in my life where I've received better, kinder customer service than I have from Roy and his team. I will use this location for anything and everything I can, perpetually!

Terry J.
Rating:

Customer did not leave a comment.

ryan G.
Rating:

Enough with hidden fees. 19.95 for a van 10$ for insurance drove 6 miles and charged $60. Why do you falsely advertise prices?

James S.
Rating:

Customer did not leave a comment.

Don D.
Rating:

Customer did not leave a comment.

David F.
Rating:

Mr. Jennings was very helpful. He and his staff take a lot of pride in what they do. We have rented there before and will again.

Kenneth R.
Rating:

Customer did not leave a comment.

Michelle J.
Rating:

Customer did not leave a comment.

Aaron C. | First Impressions |
Rating:

Customer did not leave a comment.

Chris W.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

It could not have been easier. No contact. Covid-19 safe. Thanks

Rhema F.
Rating:

Customer did not leave a comment.

Lekeda R.
Rating:

Awesome customer service🙏🏾💕

Miles V.
Rating:

Customer did not leave a comment.

Kristi W.
Rating:

Customer did not leave a comment.

Cedric H.
Rating:

Customer did not leave a comment.

Golda B.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Excellent and helpful staff!

brian F.
Rating:

Raining like crazy when I picked up my rental and the staff didn't let that slow them down. Got me hooked up and on the road in a flash.

Zachary M.
Rating:

Customer did not leave a comment.

Chaz G.
Rating:

Customer did not leave a comment.

STEVEN J.
Rating:

Customer did not leave a comment.

David S.
Rating:

Vehicle reeked of cigarette smoke. I had to keep the windows rolled down during the entire time to manage the irritations the cigarette smell was causing to lungs and eyes - 100 degree weather. Staff at counter were excellent - clearly not their fault. Should at least get a refund for the suffering and health hazard caused by secondary smoke inhalation.

Klaudia S.
Rating:

Customer did not leave a comment.

Dennis N.
Rating:

Customer did not leave a comment.

Yolanda S.
Rating:

Thank you

Matthew M.
Rating:

Great job, super easy.

SHARON DOREE R.
Rating:

Customer did not leave a comment.

Alyson H. | Overall Experience |
Rating:

Loved the helpful staff

Allison K.
Rating:

Customer did not leave a comment.

Marhia M.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

The staff was courteous to the whole reservation process and check-out process in addition to the return process. The equipment was clean it was new and it's just what I ordered.

Guy B. | Overall Experience |
Rating:

Roy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.

santiago A.
Rating:

They were excellent very helpful and friendly service

DeAnn E.
Rating:

Customer did not leave a comment.

JOHN M.
Rating:

Customer did not leave a comment.

Destry P.
Rating:

Customer did not leave a comment.

WILLIAM H.
Rating:

Customer did not leave a comment.

Elizabeth H.
Rating:

Drop off was so easy!

Sara W.
Rating:

Helpful and fast pick up

sara m. | Overall Experience |
Rating:

The upfront reservation and storage experience was great. People on the phone were courteous. We had arranged to store our college student's items , with the 1st month free option extended, and someone local brought the items to storage on our behalf, in March. Upon arrival, in August, to remove the items from storage, it was a frustrating experience. We had a 4pm reservation to pickup a van. We had to look outside to find someone working. The van wasn't available. The person working was not courteous. We were told we could have a small truck for the same price, but ended up having to pay more for insurance. We said we hadn't been there, so we weren't familiar, and so were given a map, and had to figure out everything on our own. When we came in to check out, after getting items, the employee had earbuds in at the desk. We had to ask/figure out what to do with the ramp at truck bay. Overall, that day was frustrating.

Cathaleen B.
Rating:

No improvements-the man who helped me and was courteous.

Mary C.
Rating:

Customer did not leave a comment.

Julia B.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

Kenny K. | Overall Experience |
Rating:

Customer did not leave a comment.

Alyson H. | First Impressions |
Rating:

There is no lighting in the the storage

Randey H. | Overall Experience |
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Customer did not leave a comment.

Bennie P.
Rating:

I have used Bricktown U-Haul several times and they are always top-notch. The people are friendly, professional and know their business. Never had a problem with the equipment or the service before, during or after the rental.

Kelley S.
Rating:

Customer did not leave a comment.

Dawn O.
Rating:

Customer did not leave a comment.

Darren L.
Rating:

Customer did not leave a comment.

dora s. | First Impressions |
Rating:

Wonderful and very helpful staff. Gave a 5 star review on Google.

Deloris J. | Overall Experience |
Rating:

I could not have asked for better service and very personable staff.

Shelby J. | First Impressions |
Rating:

The staff was incredibly helpful and friendly even though they were overwhelmingly busy on top of being hot and humid. We are very happy we chose this location to store our belongings.

Lekeda R.
Rating:

Roy General Manager is awesome, helpful, provide excellent customer service. The facility is clean and well maintained.

Charles B.
Rating:

Check-in was slow

Crystal T. | Overall Experience |
Rating:

I rented a Uhaul vehicle in Texas to move my things to Oklahoma City. I was promised free storage in Oklahoma for 1 month and thereafter pay 74.95 monthly. I received my first statement for 84.95. Spoke with the headquarter and told them of the deal that was offered to me. Headquarter did honor the initial deal, but I continue to receive multiple letters in the mail every month saying that I owe delinquent fees.

Michelle G. | Overall Experience |
Rating:

I arrived on a Sunday morning to move my items out of the 3rd floor climate controlled storage. I was informed the power was out and would likely not come back on for several hours. My movers and I agreed to reschedule for Monday. Upon arrival on Monday the power was still out with no indication of when it would be back on. My movers and I rescheduled for Tuesday afternoon. Again there was no power. In fact it wasn't until Wednesday that the power was back on. Thankfully my movers were flexible and willing to adjust and I didn't have to take off of work to make this all happen. However the fact my climate controlled unit wasn't controlled for several days is also frustration. Thankfully non of my items were damaged. Overall I am disappointed with my experience with this Uhaul storage.

Stephanie S.
Rating:

Customer did not leave a comment.

Kari W.
Rating:

Customer did not leave a comment.

Russell W.
Rating:

Customer did not leave a comment.

Charmelle Y.
Rating:

Even though the power was out, Roy Jennings and his team really outdid themselves in order to get me and my rental out the door in a timely manner!

MEREDITH V.
Rating:

Very busy parking lot, was difficult to navigate.

Joshua B.
Rating:

Lower mileage prices.

cooper l. | Overall Experience |
Rating:

Customer did not leave a comment.

Jeremy Kyle H.
Rating:

Customer did not leave a comment.

Daniel H.
Rating:

The employees were more than helpful and even offered to store the truck overnight at the facility when we had no place to park it.

Jesse V.
Rating:

Customer did not leave a comment.

MONICA C.
Rating:

Customer did not leave a comment.

Raymond O.
Rating:

Customer did not leave a comment.

Lyndona J.
Rating:

Customer did not leave a comment.

ROGER M.
Rating:

Quick return.

Rochelle L.
Rating:

Customer did not leave a comment.

CHRISTOPHER B.
Rating:

Customer did not leave a comment.

Adrian P.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

Dress for S. | First Impressions |
Rating:

Amazing people!!!

Carrie P.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

Great folks - smooth experience.

James M.
Rating:

Customer did not leave a comment.

Keith Robert Y.
Rating:

Customer did not leave a comment.

Turner D.
Rating:

Customer did not leave a comment.

Trae J.
Rating:

Customer did not leave a comment.

David S. | Overall Experience |
Rating:

Customer did not leave a comment.

CONCEPTA S.
Rating:

I just dropped off the truck after hours so I did not have any interaction with anyone.

Gregory N.
Rating:

Without a doubt the best experience I've ever had in Remington a trailer. Needed to rent a U-haul at the last minute, and the staff was very accommodating and friendly.

Stanley B.
Rating:

Customer did not leave a comment.

Michelle M.
Rating:

Customer did not leave a comment.

Anthony V.
Rating:

Customer did not leave a comment.

Jason S. | Overall Experience |
Rating:

The owner of this facility is a great person he is easy to work with he goes up and beyond what you would expect from the owner of a storage facility. This is a very nice place at a reasonable cost I highly recommend it to anyone.

JACK M. | Overall Experience |
Rating:

Customer service at the Bricktown Uhaul was outstanding! Not only was the manager (Roy) extremely helpful but surprisingly the entire staff was that was also. I would highly recommend renting a storage unit here if needed.

Rocio F. | Overall Experience |
Rating:

Customer did not leave a comment.

Gloria R.
Rating:

Computer was very slow

MARK A.
Rating:

Customer did not leave a comment.

Steven N.
Rating:

I really appreciated the way I was helped on both ends of this move. U-Haul was on top of its game all the way around. Great equipment and moving supplies. Knowledgeable and friendly customer service people at both pick up and return locations. No issues at all. A stress free experience.

David B.
Rating:

Customer did not leave a comment.

Zachary D.
Rating:

Customer did not leave a comment.

Madison H.
Rating:

The 24 hour drop box has a code that is unknown to drop the keys in. So what the heck are we supposed to do.

Bill M.
Rating:

Customer did not leave a comment.

Doug K.
Rating:

Nothing. Went smooth as silk!

Madhuri K.
Rating:

Customer did not leave a comment.

Joseph A.
Rating:

Customer did not leave a comment.

Sidney K.
Rating:

Customer did not leave a comment.

Jason B.
Rating:

The van was covered in dog hair and smelled of dirty dog, the sales people were not helpful at all. And they charged me 7 dollars extra for no reason.

Charles H.
Rating:

The truck had constant warnings that the passenger door was open and warnings about the tire inflation level. Both issues were false and just need service. The truck performed fine and suited our purposes well. The check in and out went smoothly without issues.

Ashley S. | Overall Experience |
Rating:

Customer did not leave a comment.

Carmelo B.
Rating:

Customer did not leave a comment.

Kaelyn W.
Rating:

Customer did not leave a comment.

patrick b. | Overall Experience |
Rating:

They need to let their parking lot go to public domain for Oklahoma Avenue to go through. Their stubbornness has created irreparable harm to our city. May the place burn down COMPLETELY the next time they have a fire.

Jessica K. | First Impressions |
Rating:

Customer did not leave a comment.

AUDREY S. HUFFMAN A. | Overall Experience |
Rating:

Customer did not leave a comment.

Stephen Douglas H. | First Impressions |
Rating:

Have always been treated very well at the Bricktown U-Haul Facility.

MICHAEL D. | Overall Experience |
Rating:

I have been a long time U-Haul customer. In my experience, U-Haul's customer service has always gone above and beyond expectations. This most recent experience was no different.

Jane B. | Overall Experience |
Rating:

For me, the location of the unit, the elevator, waiting to use the elevator were all reasons why I chose not to use this storage space.

Janice M. | Overall Experience |
Rating:

Customer did not leave a comment.

Janice M. | First Impressions |
Rating:

Customer did not leave a comment.

David U. | Overall Experience |
Rating:

Roy and his team are the best. I look forward to renting a storage unit from them again in the near future.

Ashley S. | First Impressions |
Rating:

The staff went above and beyond to help me.

Frankl B. | Overall Experience |
Rating:

Would like to thank everyone from U-haul. I hate moving& U-haul made it alittle more pleasent. Thank u all from U- haul

GEORGE R. | Overall Experience |
Rating:

Great staff

SCOTT B. | First Impressions |
Rating:

Great people, easy to work with.

joyce c. | Overall Experience |
Rating:

I only had one issue with accessing my unit. I did not have my card and the person at the desk would not buzz me in...even after I showed my ID.

Tara M. | Overall Experience |
Rating:

The staff was always very helpful and kind. My husband and I got to know a few of the staff members over the two years we keep our stuff there.

adam w. | Overall Experience |
Rating:

The accommodations there are top notch, but the staff is really what makes this location shine. They're always friendly, helpful, and welcoming and really made our experience so good.

Deloris J. | First Impressions |
Rating:

Very kind, personable and very informative. The staff has been well trained and knowledgeable of their job with great people skills.

Jerome A. | First Impressions |
Rating:

Everyone was way nice. There was a unit I needed was available and in a perfect spot for me. The dock setup really helped me unload the truck by myself. I really enjoyed this experience.

kyle a. | Overall Experience |
Rating:

Employees were very kind and helpful during my moving process. I would Recommend this location to anyone.

Syed S. | Overall Experience |
Rating:

5 star

JOHN C. | Overall Experience |
Rating:

Everything was in good order when we left. Thank you.

diana l. | Overall Experience |
Rating:

Excellent customer service!!👍

kindt m. | Overall Experience |
Rating:

Often there is nobody in office when calling and ringing doorbells for assistance at elevators and locked doors. One freight elevator often is not available. Then wait times for elevators every time.

Dalton M. | First Impressions |
Rating:

Great service

ASIA J. | First Impressions |
Rating:

Everyone one there is just awesome and loving! They really Will take care of you! Nothing but positive energy from the building and the staff family!!! I'd do business any day here.

Shalon B. | Overall Experience |
Rating:

Loved the building... And it history...

GEORGE R. | First Impressions |
Rating:

Friendly staff and great services

John P. | Overall Experience |
Rating:

Great employees and customer service! Staff was very friendly and made the storage and truck rental a very easy process. Facility was nice and they had a lot of carts to help move.

Ryan C. | First Impressions |
Rating:

Christen-incredible she was arguably the best customer service agent I have encountered. My complaint- I was not offered safe plus. I would appreciate if someone contacted me immediately. Like now.

MJ B. | First Impressions |
Rating:

Roy was helpful and kind, as well as eager to help me with any questions I had.

carolyn f. | Overall Experience |
Rating:

Roy and his staff are Awesome

Victoria O. | First Impressions |
Rating:

Great customer service. Very helpful.

anthony r. | Overall Experience |
Rating:

It was a hassle free experiance. Best staff , very helpful and organized.

Honey V. | Overall Experience |
Rating:

Excellent customer service.

anthony f. | First Impressions |
Rating:

Awesome customer service.

Frances S. | Overall Experience |
Rating:

Management and staff are extraordinarily wonderful people! Treated my family and I with respect, as if we were their own family. Truly blessed to have met such amazing people. I will never forget them

Virginia S. | Overall Experience |
Rating:

Roy is an excellent manager, he always took care of me and my folks. Definitely will use them again whenever I need to get a uhaul or storage. This is my go to uhaul store.

William C. | Overall Experience |
Rating:

Very friendly service, great communication during the entire process.

charles Richard d. | Overall Experience |
Rating:

Awesome staff and owner.

Cannon M. | Overall Experience |
Rating:

Nice! Thanks!

Jacquelyn C. | First Impressions |
Rating:

Exceptional service and attention. Very pleased.

charles Richard d. | First Impressions |
Rating:

Good customer service!

Tresia R. | Overall Experience |
Rating:

Paid 100.00 for 1 week of storage. Put in 1/4 tank of gas was not credited.

SLOAN CUSSEN S. | Overall Experience |
Rating:

OKC Bricktown Uhaul has been fantastic and totally met my needs. The staff was friendly and helpful and always answered my questions. I will definitely utilize the services of this facility again.

anthony h. | Overall Experience |
Rating:

Doing a great job!

GREG M. | Overall Experience |
Rating:

Good service and nice people at this U-Haul location--extremely helpful. For example, I complained about roaches one time years ago: never saw another roach in ten years. Outstanding manager.

MICHAEL WRIGHT A. | Overall Experience |
Rating:

Good experience

Shalon B. | First Impressions |
Rating:

Amazing customer service.. The building is so unique and the history behind the building is amazing. This people who work here are kind and friendly and are full of wonderful ideas

kasey w. | Overall Experience |
Rating:

Wonderful service compassionate understanding about unforseen issues great accommodations above & beyond excellent service working with customers with disabilities & that are victims of dom. violence

HUGO ECKENER M. | Overall Experience |
Rating:

Roy and staff was very helpful when I needed to move to a larger unit.

Tracey M. | Overall Experience |
Rating:

I needed storage and truck rental unexpectedly. The staff was welcoming, friendly and helpful. They offer excellent customer service and professionalism.

Candice S. | Overall Experience |
Rating:

N/a

Douglas W. | Overall Experience |
Rating:

Rock solid service

HRG C. | Overall Experience |
Rating:

I would definitely rent here again.

James P. | Overall Experience |
Rating:

Facility clean and well maintained. Employees helpful on site, sometimes tied up with other haul customers.

Peter F. | Overall Experience |
Rating:

Did not visit facility; cannot comment on plant or staff. Email comms with Bricktown were OK, but phone comms, confused. JTR-Moving Help was contact. Bricktown loaded box on trailer backwards-oops!

James S. | Reservation |
Rating:

Great experience.

dae k. | Overall Experience |
Rating:

No problems whatsoever!

MARCUS S. | Reservation |
Rating:

this was used with a stolen email. I did not book this truck!!!1

leval s. | Overall Experience |
Rating:

everything was good 7/14/2018 calvin smith

Alexander O. | Overall Experience |
Rating:

I was given wrong and misleading information every time I called. My box arrived June 28 but they kept telling me they didn’t have it. Also never received the $50 for it arriving late.

JOHN L. | Overall Experience |
Rating:

Great people always friendly and helpful

Joanie V. | Overall Experience |
Rating:

I've said a thousand times and I'll see it again. Roy and his team are rock stars. You can tell they truly WANT to help you. The team made my hellish 4-week move *that* much more bearable. Thank you!!

julie H. | Overall Experience |
Rating:

Not what was promised, access cards never worked, was not climate controlled and we were locked out twice because their record keeping was a mess. Not impressed. Very overpriced. Poorly trained staff.

No reviews have been submitted for this location.

Back
To Top