Customer Reviews for U-Haul Moving & Storage of Bricktown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bricktown

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Alan H. on

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You have a great staff. Every experience with your company at this location has been great!

James F. on

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Lisa M. on

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The manager is great, but the facility is ancient. Only two ramps to load or unload for entire storage building that is 3 stories high. Old elevator makes moving in and out effectively impossible. Great folks just antique building and elevator.

Jerome A. on

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Mario I. on

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keep the employees you have.. and hire more of the same caliber.. thanks for saving me time in the future, I won't need to shop around for relo/moving equipment

Stephen B. on

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The vehicle was clean but made some interesting noises when accelerating. As someone who is pretty tall, this was one of the most uncomfortable vehicles I've ever driven.

Stanley S. on

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WANDA B. on

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The computer system was inoperable and it took me over an hour to finalize the transaction, so it caused me to be over an hour late in retrieving my scheduled pickups. Also, I had to have the Uhaul back in 9 hours instead of the 10 that I contracted for. There should be some kind of backup system in such cases.

Kenneth B. on

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These folks went out of their way to make sure that my experience went well. I had a bad experience with another U-Haul location in Texas and these folks took care of me. I highly recommend them.

adam w. on

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The accommodations there are top notch, but the staff is really what makes this location shine. They're always friendly, helpful, and welcoming and really made our experience so good.

Alan H. on

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You have an excellent staff!

Deloris J. on

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Very kind, personable and very informative. The staff has been well trained and knowledgeable of their job with great people skills.

Richard B. on

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Elizabeth S. on

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Tom H. on

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Easy return

Jerome A. on

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Everyone was way nice. There was a unit I needed was available and in a perfect spot for me. The dock setup really helped me unload the truck by myself. I really enjoyed this experience.

Russell F. on

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elizabeth D. on

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Jerome A. on

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Adam C. on

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Leslie R. on

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SCOTT R. on

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Best U-Haul place I’ve ever used. Experience was the best ever.

Edward J. on

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I received amazing customer service at this location. The staff was friendly and made sure my every needs were taken care of. They went above and beyond to make my experience the best I've ever recieved. I will be giving this location any of my future business when it comes to moving, storage or getting propane.

Richard C. on

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nothing, went as smoothly as i would’ve hoped!

DAVID C. on

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The service was personal, professional and prompt.

David H. on

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Both pickup and dropoff were fast friendly and convenient.

Adrian R. on

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absolutely nothing ,outstanding customer service!

kyle a. on

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Employees were very kind and helpful during my moving process. I would Recommend this location to anyone.

cody G. on

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Tim K. on

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Syed S. on

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5 star

Carolyn C. on

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The General Manager, Jay Jennings was as ersonable and helpful as anyone I have met.. Perfect Service...

Shawn C. on

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Lisa D. on

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Madison C. on

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Vivian S. on

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Dawn B. on

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JOHN C. on

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Everything was in good order when we left. Thank you.

diana l. on

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Excellent customer service!!👍

kindt m. on

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Often there is nobody in office when calling and ringing doorbells for assistance at elevators and locked doors. One freight elevator often is not available. Then wait times for elevators every time.

Dalton M. on

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Great service

ASIA J. on

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Everyone one there is just awesome and loving! They really Will take care of you! Nothing but positive energy from the building and the staff family!!! I'd do business any day here.

Shalon B. on

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Loved the building... And it history...

GEORGE R. on

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Friendly staff and great services

John P. on

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Great employees and customer service! Staff was very friendly and made the storage and truck rental a very easy process. Facility was nice and they had a lot of carts to help move.

Ryan C. on

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Christen-incredible she was arguably the best customer service agent I have encountered. My complaint- I was not offered safe plus. I would appreciate if someone contacted me immediately. Like now.

MJ B. on

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Roy was helpful and kind, as well as eager to help me with any questions I had.

carolyn f. on

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Roy and his staff are Awesome

Victoria O. on

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Great customer service. Very helpful.

anthony r. on

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It was a hassle free experiance. Best staff , very helpful and organized.

Honey V. on

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Excellent customer service.

anthony f. on

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Awesome customer service.

Frances S. on

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Management and staff are extraordinarily wonderful people! Treated my family and I with respect, as if we were their own family. Truly blessed to have met such amazing people. I will never forget them

Virginia S. on

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Roy is an excellent manager, he always took care of me and my folks. Definitely will use them again whenever I need to get a uhaul or storage. This is my go to uhaul store.

William C. on

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Very friendly service, great communication during the entire process.

charles Richard d. on

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Awesome staff and owner.

Cannon M. on

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Nice! Thanks!

Jacquelyn C. on

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Exceptional service and attention. Very pleased.

charles Richard d. on

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Good customer service!

Tresia R. on

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Paid 100.00 for 1 week of storage. Put in 1/4 tank of gas was not credited.

SLOAN CUSSEN S. on

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OKC Bricktown Uhaul has been fantastic and totally met my needs. The staff was friendly and helpful and always answered my questions. I will definitely utilize the services of this facility again.

anthony h. on

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Doing a great job!

GREG M. on

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Good service and nice people at this U-Haul location--extremely helpful. For example, I complained about roaches one time years ago: never saw another roach in ten years. Outstanding manager.

MICHAEL WRIGHT A. on

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Good experience

Shalon B. on

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Amazing customer service.. The building is so unique and the history behind the building is amazing. This people who work here are kind and friendly and are full of wonderful ideas

kasey w. on

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Wonderful service compassionate understanding about unforseen issues great accommodations above & beyond excellent service working with customers with disabilities & that are victims of dom. violence

HUGO ECKENER M. on

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Roy and staff was very helpful when I needed to move to a larger unit.

Tracey M. on

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I needed storage and truck rental unexpectedly. The staff was welcoming, friendly and helpful. They offer excellent customer service and professionalism.

Candice S. on

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Douglas W. on

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Rock solid service

HRG C. on

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I would definitely rent here again.

James P. on

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Facility clean and well maintained. Employees helpful on site, sometimes tied up with other haul customers.

Peter F. on

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Did not visit facility; cannot comment on plant or staff. Email comms with Bricktown were OK, but phone comms, confused. JTR-Moving Help was contact. Bricktown loaded box on trailer backwards-oops!

James S. on

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Great experience.

dae k. on

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No problems whatsoever!

MARCUS S. on

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this was used with a stolen email. I did not book this truck!!!1

leval s. on

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everything was good 7/14/2018 calvin smith

Alexander O. on

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I was given wrong and misleading information every time I called. My box arrived June 28 but they kept telling me they didn’t have it. Also never received the $50 for it arriving late.

JOHN L. on

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Great people always friendly and helpful

Joanie V. on

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I've said a thousand times and I'll see it again. Roy and his team are rock stars. You can tell they truly WANT to help you. The team made my hellish 4-week move *that* much more bearable. Thank you!!

julie H. on

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Not what was promised, access cards never worked, was not climate controlled and we were locked out twice because their record keeping was a mess. Not impressed. Very overpriced. Poorly trained staff.