The guys at the counter were very friendly but the service was very slow. The line was long and there was no one out in the yard to handle details outside. Counter guys were doing it all which made the process way too long. I feel like you need more help in that location.Angela G.
Customer Reviews for U-Haul Moving & Storage of Bricktown
Oklahoma City, OK 73129
(West Of Bass Pro Shop)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anja D.
Very Pleased!Glenn A.
Really appreciated the customer service Nick and Sean provided. Very professional, courteous, and helpful!Kirke K. | First Impressions
Customer did not leave a comment.Jesse G.
Customer did not leave a comment.SHILOH K.
Customer did not leave a comment.Timothy A.
Mr Jennings from day one has been good to me this young man has gone above and beyond his job Description and it wasn’t just me I’ve seen him with other Customers and he’s always the same person regardless of the customer that alone says a lot about him now if all u-haul employees could be trained by him maybe that will help the other u-haul locations around the world to do better. “A upstanding man with a wonderful spirit.”CAROL W. | Overall Experience
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Donald O.
Location was also concerned about condition of tires and alignment as well and took it off lineZachery G.
Very helpful and informative.Julie K.
The people working were all excellent and pleasant. The only downfall was I had a storage locker that required stairs to get in and out of making it difficult to move heavy items.katie m. | Overall Experience
Customer did not leave a comment.Joshua P.
Customer did not leave a comment.Coral D.
Chance took care of me. my original reservation was moved to a place that wasn't open and wouldn't answer the phone. stopped in the Bricktown location and the whole situation was resolved quickly.Dennis M.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.JOSEPH S.
Great drop-off location! The customer service was excellent!!Sandra L.
Customer did not leave a comment.LORI K.
Both the lady and the gentleman that helped me were excellent. Seriously, this was the best ever rental experience. They were very friendly and worked productively - and it actually made the rest of my day feel good. Thanks!Michael B.
Staff went outside their way to supportCurtis G. | Overall Experience
Good serviceRonnie F.
Fumigate trucks full of antsJORGE M.
Well apart from my 5hr delay (which put me back a whole day) everything else was sweet. Very nice, smooth running truck with the Bluetooth made it very pleasant to travel down the highway over 800 miles. ðŸ’ªðŸ¿ðŸ‘ðŸ¿Glen P.
I put in 6 gallons after driving on 19 miles and still got charged for 2 more gallons of fuel. Something is wrong with your fuel readings.Nathan T.
Customer did not leave a comment.silvia S.
Customer did not leave a comment.JORGE M.
Customer did not leave a comment.Lastacia R. | First Impressions
Customer did not leave a comment.Michael M.
Customer did not leave a comment.George S.
Thank you to Roy and staff for providing excellent customer service!Painted d. | First Impressions
Customer did not leave a comment.Jay M.
Under staffed and too open accessibility and no cameras or security. Someone can get In and out with a half storage full of goods as what happened to my storage unit robbed and ransacked upon my arrival to move out. So under staffed hard to get the assistance and support of reporting showing and calling police and getting locked in elevator under duress and disstisfaction of my unit being robbed of halfway only processions as though I placed them on a curb not a secure storage facility.Camerss or continuous patrol should be in where storage units are and more fully staffed to accommodate such incidents and more secure in out process of storage facility Sometimes no one in office for at least 20 to30 minutes and any one can enter and take supplies. I know I stood there once fit ten minutes plus knocking on doors plus going out to parking lot to get assistance thinking someone can actually have s field day in here unattended but with service I must say staff was helpful but not my level of expantcy. After paying all the insurance and fees I expect more in service. Also not supplying my trucks both times without my moving diollies.. or maybe because I don't seem rich or I am not white or ? Not seen as someone who reads or take time to get insurance and write reviews Customer service practices should be given to all that walks through that door at the highest level but so hard to do when understaffed or on smoke breaks.. finding out after police arrived was not only unit compromised but at first was treated as unbelievable and told to call cops myself under duress. .have not been contacted yet by uhaul inregards to theft.Bernita M. | Overall Experience
Customer did not leave a comment.LAUREN S. | First Impressions
Don't allow for any thefts of storage units to be broken into and have all their belongings taken without remorse..Also hiring more staff to adequately be available to incoming customers and by leaving all accessible areas unmanned. Also having more cameras especially on the storage units. Also showing compassion when someone's belongings are violated. Hire a security guard as well to man throughout the day and night. How does someone walk out with someone else's belongings without being captured. And do not make person under duress call cops, but call for them. And offer as much support to them during this horrific incident. Just basically care about your customers , their possessions and well being and safety. Do better! Who would have thought their unit would be robbed and left demolished. I had one if the worst experiences to date.Bernita M.
They are always very professional and friendly.Laura R.
Customer did not leave a comment.Aidan R.
Customer did not leave a comment.Amber H.
Customer did not leave a comment.Mark L.
The trailer leaked ans ruined multiple items that we were transporting. They are suppose to be water proof but almost everything was wet and boxes falling apart. Most of our books will need to be thrown away, as well as electronics and some clothes. Completely unacceptable.Stanson D.
Excellent staff!Gary P.
Customer did not leave a comment.Michel R.
Great service provided by great people. You have a fantastic crew at your Bricktown location.Richard G. | Overall Experience
Everyone who works there is so helpful. I am storing my furniture there till my new place is available and I couldn’t have been more pleased with all the kindness and help !!jean p. | First Impressions
Customer did not leave a comment.Amine B.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.Sean S.
Fix latch and transmissionTodd W.
Aside from not having the size truck I needed, this location is very good. My only issue I had with the truck is that somehow the 12 volt accessory plug burned out my chargers and would not charge any of my devicesMichael T.
I had a bag of tools stolen out of my unit. It could have been one of my employees, but no video showed anyone leaving with them.Oklahoma City P. | Overall Experience
Customer did not leave a comment.Christopher L.
I experienced EXCEPTIONAL service from Jeremy at the Bricktown location. He made sure the trailer was hooked up properly and that we had the correct equipment. Even helped to move the luggage out of my trunk to help me find the ball mount and pin I already had. He deserves a promotion. Wish you well in life Jeremy. Good service is hard to find in these days and times; and with service like that you'll be a very good boss or owner!!! Keep it up!!!!Alexis G.
The van was clean, but as far as maintained...the tire pressure sensor was flashing a warning, which the attendant explained to me was a result of the maintenance guys not resetting the sensor after rotating tires. That's fine, I guess, but I still found it a little disconcerting to have to drive around with that warning light on. Like, what happens if there is an actual tire pressure issue, and it gets ignored?Jeff P.
Customer did not leave a comment.scott H.
Customer did not leave a comment.Chris V.
Customer did not leave a comment.mary M.
Customer did not leave a comment.alfreda S.
I would have preferred 24 hour access but, 10 p.m. is better than 7 p.m., when the office closes and/or trafgic jams cause delays.Bonnie M. | First Impressions
Customer did not leave a comment.Madison M.
I didn't return the Key right I put it in trunkAlfreda Smith A. | First Impressions
Treat all customers equally with great customer service to the full extent. Rather personal or professional renter. Also no matter race ,gender, or sexual orientation. The best trained customer service is required and would be greatly appreciated. Refrain from using mam or sir unless completelyBernita M.
Roy and his staff were very kind and friendly. Truck was clean but had some mechanical issues that may need to be looked at. Gear shift seemed to be out of alignment or something, it was difficult to switch between P/D/R if you weren't angling it in a very specific position. Also some vibration on brake pedal and very loud buzzing sound when slowing down or braking.Jordan M.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.TAYLOR F.
Customer did not leave a comment.KIMBERLY G.
Great experience. Friendly , the van was clean & drop off was painless ! One of my better uhaul experiences.Jocelyn B.
Troy was one of the coolest guys I've met in a while!!!Brent C.
They are very nice and helpfulMichael K. | Overall Experience
Customer did not leave a comment.Elisha G.
Friendly, helpful staff. The vehicle seemed very old and was difficult to start at times.Patrick O.
Very tight roads/parking.David Q.
Customer did not leave a comment.Austin T. | Online Move In
Customer did not leave a comment.GANG W.
the staff was very helpful and always understanding and helpful and kind.Shelby G. | Overall Experience
Lady was niceRobert G.
Super friendly and speedy!Kevin B.
Customer did not leave a comment.Terry K.
Customer did not leave a comment.Theresa H. | First Impressions
Customer did not leave a comment.ALEJONANUEL C. | First Impressions
At the drop off location, there is a sign instructing the customer to wait by the vehicle until a location employee comes out to check the vehicle. I waited over five minutes by the vehicle with no one coming out to get me on my way. Twice, an employee walked by without acknowledging my presence. The third time he walked by, he finally made eye contact and told me that if the keys were in the truck, I could be on my way, that an acknowledgement would be e-mailed or texted to me. It would have been better if the sign had said that. He was friendly and helpful when we finally connected. I would still use this location.DAVID EDWARD F.
AffordableJohn M. | First Impressions
Very professional, courteous and I had a easy reservation process.Tanya M. | First Impressions
The actual units are pretty old. There are other places that have better for less.Madison P. | Overall Experience
Location was clean, comfortableJames J.
Keep up the good work!Craig Y.
Absolutely nothing. The employees were awesome!Caleb S.
Customer did not leave a comment.MONTY D.
The young man went above and beyond his job title despite how upset I was he took the time to listen in such a calm demeanor I was forced to forget about the problems at hand and allow him to help me.CAROL W. | First Impressions
Customer did not leave a comment.Jenna B.
Facility and employees were great at OKC store!Kristin C.
Customer did not leave a comment.David S.
The General Manager was very nice when I returned the vehicle and told me to contact him anytime when our company needs multiple vehicles on our busy holidays. He made sure that I was happy with the experience. Thanks!Bernard R.
Customer did not leave a comment.DARLA H.
The payment machines wouldn't work for us as the screens froze and the staff had to manually enter our information. The customer service was lacking, somewhat understandably so as they were both getting frustrated with the inadequate machines. It took over 45 minutes from arrival for us to get our equipment. The equipment itself was fine.Marta D.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.shawn P.
Customer did not leave a comment.Audriannia B.
Very helpful employees, easy to dealTerry K.
Staff was friendly,knowledgeable and professional. Would recommend to everyone.CLEO ann A. | First Impressions
Great service. Great experience.Ross A.
Maintain your trucksAndrew S.
Rep was very friendly and engaging.SERGIO A.
Equipment clean and in good repair. Pleasant helpful Manager and other up front personnel would recommend to my friends.Pamela P.
Customer did not leave a comment.Shanda S.
keep doing what you are doing. Great experience with your team.Benito D.
the reservation system was down when i dropped off. I checked the van in at noonish on a Sunday and the reservation system didn't pick it up until monday morning.Douglas T.
Owner was very helpful and hands on. I would use this site every time for moving and storage needs.John M.
Came in on saturday and was told you had nothing my area so I reserved a van for sunday only to return on sunday to be told that the system was down and you have no backup in place to deal with a loss of I.T. I had to make a reservation early monday and was later in the day finally able to get a van. Taking 3 days and 3 separate tries, 2 of them reservations, before getting a van definitely falls in the "below average" rating.Nicholas B.
Customer did not leave a comment.Natalie C.
Customer did not leave a comment.Craig N.
Customer did not leave a comment.Zachary F.
The employee who helped us, Chance Long, was very nice, helpful, and did an excellent job. He helped me in the days prior to the move get boxes to my car as well. Thanks for helping make moving less stressful!Sean O.
Your "quick" mobile pick-up program sucks ass. It was total confusion, our truck was blocked in, no one was masked, I was made late to my appointment because of all the steps I had to perform at the pick up site... taking pictures, uploading pictures, blah, blah, blah.Kim L.
Wasn't told about the $20 after hours fee, I WON'T USE UHAUL AGAIN IM ON A FIXED BUDGET AND NOT A HAPPY CUSTOMERWindi H.
Keep up the great work!ALEXANDER S.
Customer did not leave a comment.kyisha S.
Customer did not leave a comment.CAROL W. | First Impressions
Brick town location Okc KEEP DOING WHAT YOU GUYS ARE DOING...now this is above and BEYONDCarol W.
Things run smoothly there has a great experience and you guys worked with me and made me not stress on my trip thank you so much I will definitely be back. And I would definitely recommend you guys to friends and familyIgnacio L.
Nice people easy rentMichael G.
Customer did not leave a comment.Joel K.
Customer did not leave a comment.Brittany R.
The lady that assist me with my online reservation at the store was friendly, helpful and pleasant.Oklahoma halfway H.
Customer did not leave a comment.Edward M. | Overall Experience
Owner personal appeal, attentiveness, willingness to help, and cheerful spirit highlighted the all-in-door perfectly setup storage center. I’m military and perform all my moves DIY ... by-far the most convenient and accommodating move yet! I wish I could share pictures of the storage setup!Curtis G. | First Impressions
Roy was unbelievable and super healpfulJeremy D. | First Impressions
I got kicked out of my unit and evicted even so there's no reason for eviction. As I was always on time and in full all payments due for renting unit. I was also harassed as though I was a suspect and a burglary that had occurred in the same storage facility though I was exonerated not guilty of anything except being aggravated at being locked out of my unit when I needed in my unit for my tools for work. I lost money because of their incompetence. Never so much an apology for trespassing on my business by locking me out when there was no proof that I had anything to do with their security breach. I I was left with an eviction letter on my unit door with no reason as to why I must leave. Then after I left three days after I got said notice I had started to receive late payment notices failure to pay rent and threats of locking me out from my stuff even though I had already moved everything out. I would like to know that there is some sort of checks and balances for customers who are loyal and spend more time and earnings with the contingent that U-Haul Nationwide provide. I have thought about PR but it's also thought that two wrongs don't make a right I'm going to try and rent a truck from you guys tomorrow again but not from bricktown of course but where I move to the other side of town American Storage in Oklahoma City number 3 have been the best they could be as Representatives of U-Haul and it's family tree.Michael J. | Overall Experience
Did work with me on a payment plan and still got charge for late fee after explaining my situation. It was hard to speak to a manager. I requested to speak to one never called me back. So i had to moved my household goods to another storage and that was cheaper that I coukd afford.Shawnquise G. | Overall Experience
Polite and helpful staff. Access to storage spaces very convenient while being secure. Highly recommend this facility for your storage needs.Jake B. | Overall Experience
Could not access roll up door when moving in.Vanessa L. | First Impressions
Although it's been over a decade since I moved in to the Bricktown - OKC facility by chance wanted to go to Southern California hoping to find work but, didn't have the complete financial means to move across the US with the U-Haul trailer & truck! I'm glad I did and was able to pay my lien off slowly but, surely over time. My greatest wish about that warm March day was how friendly the staff under Lonnie was and under Roy continue to be. Thanks for the U-Haul equivalent to PODS, U-Box! Because truthfully I really need this product in the past and present and someday as an empty-nester for the future! Thanks and hope to retrieve my belongings soon and get what's left of them after the fire and water damage in a slightly good condition. If, not no fair no foul: forgot about changing weather in OKC and the southern Great Plains! Thanks and hopefully will be there in person sometime in mid to late 2021! At least tornado season here as well as there! Thank you for all you have done for me it well appreciated!LESLIE A H. | First Impressions
Excellent facility and all staff were absolutely amazing, helpful and informative!AMIE C. | Overall Experience
Customer did not leave a comment.Antoinette R. | Overall Experience
Excellent customer service, a pleasure to do business with!Stephanie L. | First Impressions
Customer did not leave a comment.Aaron C. | First Impressions
Loved the helpful staffAlyson H. | Overall Experience
Roy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.Guy B. | Overall Experience
The upfront reservation and storage experience was great. People on the phone were courteous. We had arranged to store our college student's items , with the 1st month free option extended, and someone local brought the items to storage on our behalf, in March. Upon arrival, in August, to remove the items from storage, it was a frustrating experience. We had a 4pm reservation to pickup a van. We had to look outside to find someone working. The van wasn't available. The person working was not courteous. We were told we could have a small truck for the same price, but ended up having to pay more for insurance. We said we hadn't been there, so we weren't familiar, and so were given a map, and had to figure out everything on our own. When we came in to check out, after getting items, the employee had earbuds in at the desk. We had to ask/figure out what to do with the ramp at truck bay. Overall, that day was frustrating.sara m. | Overall Experience
Customer did not leave a comment.Kenny K. | Overall Experience
There is no lighting in the the storageAlyson H. | First Impressions
Customer did not leave a comment.Randey H. | Overall Experience
Wonderful and very helpful staff. Gave a 5 star review on Google.dora s. | First Impressions
I could not have asked for better service and very personable staff.Deloris J. | Overall Experience
The staff was incredibly helpful and friendly even though they were overwhelmingly busy on top of being hot and humid. We are very happy we chose this location to store our belongings.Shelby J. | First Impressions
I rented a Uhaul vehicle in Texas to move my things to Oklahoma City. I was promised free storage in Oklahoma for 1 month and thereafter pay 74.95 monthly. I received my first statement for 84.95. Spoke with the headquarter and told them of the deal that was offered to me. Headquarter did honor the initial deal, but I continue to receive multiple letters in the mail every month saying that I owe delinquent fees.Crystal T. | Overall Experience
I arrived on a Sunday morning to move my items out of the 3rd floor climate controlled storage. I was informed the power was out and would likely not come back on for several hours. My movers and I agreed to reschedule for Monday. Upon arrival on Monday the power was still out with no indication of when it would be back on. My movers and I rescheduled for Tuesday afternoon. Again there was no power. In fact it wasn't until Wednesday that the power was back on. Thankfully my movers were flexible and willing to adjust and I didn't have to take off of work to make this all happen. However the fact my climate controlled unit wasn't controlled for several days is also frustration. Thankfully non of my items were damaged. Overall I am disappointed with my experience with this Uhaul storage.Michelle G. | Overall Experience
Customer did not leave a comment.cooper l. | Overall Experience
Amazing people!!!Dress for S. | First Impressions
Customer did not leave a comment.David S. | Overall Experience
The owner of this facility is a great person he is easy to work with he goes up and beyond what you would expect from the owner of a storage facility. This is a very nice place at a reasonable cost I highly recommend it to anyone.Jason S. | Overall Experience
Customer service at the Bricktown Uhaul was outstanding! Not only was the manager (Roy) extremely helpful but surprisingly the entire staff was that was also. I would highly recommend renting a storage unit here if needed.JACK M. | Overall Experience
Customer did not leave a comment.Rocio F. | Overall Experience
Customer did not leave a comment.Ashley S. | Overall Experience
They need to let their parking lot go to public domain for Oklahoma Avenue to go through. Their stubbornness has created irreparable harm to our city. May the place burn down COMPLETELY the next time they have a fire.patrick b. | Overall Experience
Customer did not leave a comment.Jessica K. | First Impressions
Customer did not leave a comment.AUDREY S. HUFFMAN A. | Overall Experience
Have always been treated very well at the Bricktown U-Haul Facility.Stephen Douglas H. | First Impressions
I have been a long time U-Haul customer. In my experience, U-Haul's customer service has always gone above and beyond expectations. This most recent experience was no different.MICHAEL D. | Overall Experience
For me, the location of the unit, the elevator, waiting to use the elevator were all reasons why I chose not to use this storage space.Jane B. | Overall Experience
Customer did not leave a comment.Janice M. | Overall Experience
Customer did not leave a comment.Janice M. | First Impressions
Roy and his team are the best. I look forward to renting a storage unit from them again in the near future.David U. | Overall Experience
The staff went above and beyond to help me.Ashley S. | First Impressions
Would like to thank everyone from U-haul. I hate moving& U-haul made it alittle more pleasent. Thank u all from U- haulFrankl B. | Overall Experience
Great staffGEORGE R. | Overall Experience
Great people, easy to work with.SCOTT B. | First Impressions
I only had one issue with accessing my unit. I did not have my card and the person at the desk would not buzz me in...even after I showed my ID.joyce c. | Overall Experience
The staff was always very helpful and kind. My husband and I got to know a few of the staff members over the two years we keep our stuff there.Tara M. | Overall Experience
The accommodations there are top notch, but the staff is really what makes this location shine. They're always friendly, helpful, and welcoming and really made our experience so good.adam w. | Overall Experience
Very kind, personable and very informative. The staff has been well trained and knowledgeable of their job with great people skills.Deloris J. | First Impressions
Everyone was way nice. There was a unit I needed was available and in a perfect spot for me. The dock setup really helped me unload the truck by myself. I really enjoyed this experience.Jerome A. | First Impressions
Employees were very kind and helpful during my moving process. I would Recommend this location to anyone.kyle a. | Overall Experience
5 starSyed S. | Overall Experience
Everything was in good order when we left. Thank you.JOHN C. | Overall Experience
Excellent customer service!!👍diana l. | Overall Experience
Often there is nobody in office when calling and ringing doorbells for assistance at elevators and locked doors. One freight elevator often is not available. Then wait times for elevators every time.kindt m. | Overall Experience
Great serviceDalton M. | First Impressions
Everyone one there is just awesome and loving! They really Will take care of you! Nothing but positive energy from the building and the staff family!!! I'd do business any day here.ASIA J. | First Impressions
Loved the building... And it history...Shalon B. | Overall Experience
Friendly staff and great servicesGEORGE R. | First Impressions
Christen-incredible she was arguably the best customer service agent I have encountered. My complaint- I was not offered safe plus. I would appreciate if someone contacted me immediately. Like now.Ryan C. | First Impressions
Roy was helpful and kind, as well as eager to help me with any questions I had.MJ B. | First Impressions
Great customer service. Very helpful.Victoria O. | First Impressions
Awesome customer service.anthony f. | First Impressions
Exceptional service and attention. Very pleased.Jacquelyn C. | First Impressions
Amazing customer service.. The building is so unique and the history behind the building is amazing. This people who work here are kind and friendly and are full of wonderful ideasShalon B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!