Customer Reviews for U-Haul Moving & Storage of Bricktown

2748 reviews

100 SE 2nd St   Oklahoma City, OK 73129
(West Of Bass Pro Shop)

(405) 235-9446

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 235-9446

100 SE 2nd St
Oklahoma City, OK 73129
(West Of Bass Pro Shop)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
5.0

Best service I've ever had, period. Roy has made me a customer forever. He's a rare breed when it comes to Customer Service and need more like him. Thanks,

Peter C. 
Rating:
5.0

Friendly and fantastic customer service - the manager went out of his way to help me secure my load. Many thanks!

Konnor H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

This is the best experience I ever had! Thanks

Jasimuddin A. 
Rating:
3.0

Customer did not leave a comment.

EVONNE P. 
Rating:
5.0

Customer did not leave a comment.

Candi B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

Nothing, everything was good.

Daniel L. 
Rating:
5.0

The customer service person who help me was awesome

Gustavo V. 
Rating:
3.0

Got charged 3 different charges and still hasn't been fixed. Was supposed to be charged 46. But have also charged 89, 114.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Youlanda L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jacob W.  |  Overall Experience 
Rating:
5.0

Wonderful people to work with, very friendly and helpful!! I highly recommend using this storage facility.

Leslie V.  |  Overall Experience 
Rating:
5.0

Very helpful staff, would highly recommend this location.

Leslie V.  |  First Impressions 
Rating:
5.0

Can't think of anything that needs improvement. They even had a clean rest room if you are there awhile loading / unloading.

Joanne W. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Associate very helpful & nice..

Mary B.  |  First Impressions 
Rating:
3.0

The employees need to be more safety-conscious. I paid U-hall to install a hitch on my car, but the installer forgets to tighten/secure the hitch to my vehicle, which was discovered, while the mechanic from a different shop was changing the rear brakes on my vehicle. Had this not been caught by the mechanic the hitch and trailer could have dislodged and potentially caused a serious accident.

Colin W. 
Rating:
5.0

Customer did not leave a comment.

Mario J. 
Rating:
3.0

Customer did not leave a comment.

Greg K. 
Rating:
3.0

Customer did not leave a comment.

SERGIO M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Son dropped off rental and it was easy and they sent an email to verify the rental was returned.

MARK K. 
Rating:
3.0

this facility is not for a female. First off the elevator with no help getting your things on it, then the storage is not level to floor and a female should not be trying to claim the stairs with heavy boxes.

elanda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendrick N. 
Rating:
5.0

Great service. Friendly, professional staff.

Rosemary M. 
Rating:
5.0

The trailer was fine but the previous renter didn't clean it up entirely. There was something spilled along the wall of the trailer on the right side and there were thousands of ants. The rental location should have inspected it better before lease it out again.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Concerened about mouse box / presence of rodents and not enclosed celing. Rough floors made it difficult to navigate cart even for an athlete like myself. Facility structure was an issue, but that is out of control of the staff. They were AWESOME! Staff were AMAZING! Kind and professional every time I came in!

SAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane Q. 
Rating:
4.0

the self-checkin experience is absolutely awful. that is not a reflection of this specific u-haul location. I also put in 0.1 gallons more than suggested (6g vs suggested 5.9g) on the paper and I still got charged for 2 gallons more. I also chose the dollys for in case we needed them because I expected them to be tagged and that I be charged only if I chose to use it, but that changed which is very annoying.

Thomas L. 
Rating:
5.0

This location has the best people! Always a great experience.

Scott P. 
Rating:
1.0

I was disappointed that I was charged a commitment fee. Why?

Otis H. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

I have used the location multiple times and they ha e been great every time.

JOSHUA F.  |  First Impressions 
Rating:
4.0

Uhaul needs to improve their equipment tracking computer system. Kristen had to call around to find the part and could not trust the counts in the computer.. The computer system said a part was on site and the part was not there at several locations.. I drove to Tulsa to get the part and bring it back to them. Kristen and the guy with the beard that works with her in the morning were GREAT!

William W. 
Rating:
5.0

Great. Easy. Friendly.

MARTIN N. 
Rating:
4.0

EVERYONE was always helpful and professional. Will use downtown again if needed.

CLEO ann A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

Davina J. 
Rating:
5.0

The guy who installed the hitch on my car was friendly and helpful.

Dawn G. 
Rating:
5.0

The local location has great employees who were friendly and efficient. However, the national phone number wasn't a great experience. We called several times and got disconnected in addition to being just flat out hung up on twice. When we finally did get through, the representative was knowledgeable and efficient.

Robert W. 
Rating:
5.0

Easy drop off.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

I love Roy the owner and his staff. They are so helpful !! I am an older widow and they were awesome with everything I needed for my two months of storage. I would not hesitate to use them again !!!

jean p.  |  Overall Experience 
Rating:
5.0

Friendly and helpful general manager

Walter I. 
Rating:
4.0

Customer did not leave a comment.

Taylor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Great staff!!!

John B. 
Rating:
5.0

Customer did not leave a comment.

manuel F. 
Rating:
5.0

The man who who works there was very friendly!

Cathaleen B. 
Rating:
1.0

The van smelled like urine so bad it was miserable!! We had to ride with the windows down and the air full blast. All of our stuff smells like ie now. Terrible experience

Troy B. 
Rating:
5.0

I had no issues with the store or location. If I were to tell a Uhual customer what I would recommend to them it is to not use the self check in. I preferred the in person interactions. The self check in asked me for the odometer reading before I had the keys. I skipped that and was able to go get the keys. I took a photo of my odometer to show it when I returned equipment. The photo I took did not match the odometer reading the system had recorded. I am thankful I took the photo.

Amy M. 
Rating:
5.0

Great Customer Service at this location. Only complain is about the general Uhaul booking, I had to pickup my rental equipment at a different location than I originally intended to. Further than my intended pickup location at the end time. Loosing time to go pick up the equipment. I was reimbursed the mileage though. So, no additional cost.

Manish P. 
Rating:
5.0

Customer did not leave a comment.

tonya G. 
Rating:
5.0

Tech who took care of our return very courteous and helpful. Great person to represent U-Haul!

James C. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
3.0

The guys at the counter were very friendly but the service was very slow. The line was long and there was no one out in the yard to handle details outside. Counter guys were doing it all which made the process way too long. I feel like you need more help in that location.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Anja D. 
Rating:
5.0

Very Pleased!

Glenn A. 
Rating:
5.0

Really appreciated the customer service Nick and Sean provided. Very professional, courteous, and helpful!

Kirke K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

SHILOH K. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Mr Jennings from day one has been good to me this young man has gone above and beyond his job Description and it wasn’t just me I’ve seen him with other Customers and he’s always the same person regardless of the customer that alone says a lot about him now if all u-haul employees could be trained by him maybe that will help the other u-haul locations around the world to do better. “A upstanding man with a wonderful spirit.”

CAROL W.  |  Overall Experience 
Rating:
1.0

I arrived at 9:45am. I did not leave until 12:55pm. I know one mechanic for sure went to lunch and just stopped working on my vehicle in the middle of the project.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Donald O. 
Rating:
4.0

Location was also concerned about condition of tires and alignment as well and took it off line

Zachery G. 
Rating:
5.0

Very helpful and informative.

Julie K. 
Rating:
3.0

The people working were all excellent and pleasant. The only downfall was I had a storage locker that required stairs to get in and out of making it difficult to move heavy items.

katie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

I think that the staff at this location is very knowledgeable and friendly. They did good and I would definitely bring another vehicle there to have an installation done.

Coral D. 
Rating:
5.0

Chance took care of me. my original reservation was moved to a place that wasn't open and wouldn't answer the phone. stopped in the Bricktown location and the whole situation was resolved quickly.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Great drop-off location! The customer service was excellent!!

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Both the lady and the gentleman that helped me were excellent. Seriously, this was the best ever rental experience. They were very friendly and worked productively - and it actually made the rest of my day feel good. Thanks!

Michael B. 
Rating:
5.0

Staff went outside their way to support

Curtis G.  |  Overall Experience 
Rating:
5.0

Good service

Ronnie F. 
Rating:
5.0

Fumigate trucks full of ants

JORGE M. 
Rating:
3.0

Well apart from my 5hr delay (which put me back a whole day) everything else was sweet. Very nice, smooth running truck with the Bluetooth made it very pleasant to travel down the highway over 800 miles. 💪🏿👍🏿

Glen P. 
Rating:
2.0

I put in 6 gallons after driving on 19 miles and still got charged for 2 more gallons of fuel. Something is wrong with your fuel readings.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

silvia S. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

Lastacia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Thank you to Roy and staff for providing excellent customer service!

Painted d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
1.0

Under staffed and too open accessibility and no cameras or security. Someone can get In and out with a half storage full of goods as what happened to my storage unit robbed and ransacked upon my arrival to move out. So under staffed hard to get the assistance and support of reporting showing and calling police and getting locked in elevator under duress and disstisfaction of my unit being robbed of halfway only processions as though I placed them on a curb not a secure storage facility.Camerss or continuous patrol should be in where storage units are and more fully staffed to accommodate such incidents and more secure in out process of storage facility Sometimes no one in office for at least 20 to30 minutes and any one can enter and take supplies. I know I stood there once fit ten minutes plus knocking on doors plus going out to parking lot to get assistance thinking someone can actually have s field day in here unattended but with service I must say staff was helpful but not my level of expantcy. After paying all the insurance and fees I expect more in service. Also not supplying my trucks both times without my moving diollies.. or maybe because I don't seem rich or I am not white or ? Not seen as someone who reads or take time to get insurance and write reviews Customer service practices should be given to all that walks through that door at the highest level but so hard to do when understaffed or on smoke breaks.. finding out after police arrived was not only unit compromised but at first was treated as unbelievable and told to call cops myself under duress. .have not been contacted yet by uhaul inregards to theft.

Bernita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREN S.  |  First Impressions 
Rating:
1.0

Don't allow for any thefts of storage units to be broken into and have all their belongings taken without remorse..Also hiring more staff to adequately be available to incoming customers and by leaving all accessible areas unmanned. Also having more cameras especially on the storage units. Also showing compassion when someone's belongings are violated. Hire a security guard as well to man throughout the day and night. How does someone walk out with someone else's belongings without being captured. And do not make person under duress call cops, but call for them. And offer as much support to them during this horrific incident. Just basically care about your customers , their possessions and well being and safety. Do better! Who would have thought their unit would be robbed and left demolished. I had one if the worst experiences to date.

Bernita M. 
Rating:
5.0

They are always very professional and friendly.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Aidan R. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

The trailer leaked ans ruined multiple items that we were transporting. They are suppose to be water proof but almost everything was wet and boxes falling apart. Most of our books will need to be thrown away, as well as electronics and some clothes. Completely unacceptable.

Stanson D. 
Rating:
5.0

Excellent staff!

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Michel R. 
Rating:
5.0

Great service provided by great people. You have a fantastic crew at your Bricktown location.

Richard G.  |  Overall Experience 
Rating:
5.0

Everyone who works there is so helpful. I am storing my furniture there till my new place is available and I couldn’t have been more pleased with all the kindness and help !!

jean p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amine B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Fix latch and transmission

Todd W. 
Rating:
5.0

Aside from not having the size truck I needed, this location is very good. My only issue I had with the truck is that somehow the 12 volt accessory plug burned out my chargers and would not charge any of my devices

Michael T. 
Rating:
4.0

I had a bag of tools stolen out of my unit. It could have been one of my employees, but no video showed anyone leaving with them.

Oklahoma City P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

I experienced EXCEPTIONAL service from Jeremy at the Bricktown location. He made sure the trailer was hooked up properly and that we had the correct equipment. Even helped to move the luggage out of my trunk to help me find the ball mount and pin I already had. He deserves a promotion. Wish you well in life Jeremy. Good service is hard to find in these days and times; and with service like that you'll be a very good boss or owner!!! Keep it up!!!!

Alexis G. 
Rating:
4.0

The van was clean, but as far as maintained...the tire pressure sensor was flashing a warning, which the attendant explained to me was a result of the maintenance guys not resetting the sensor after rotating tires. That's fine, I guess, but I still found it a little disconcerting to have to drive around with that warning light on. Like, what happens if there is an actual tire pressure issue, and it gets ignored?

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
4.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
4.0

Customer did not leave a comment.

alfreda S. 
Rating:
5.0

I would have preferred 24 hour access but, 10 p.m. is better than 7 p.m., when the office closes and/or trafgic jams cause delays.

Bonnie M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madison M. 
Rating:
5.0

I didn't return the Key right I put it in trunk

Alfreda Smith A.  |  First Impressions 
Rating:
5.0

They are very nice and helpful

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin T.  |  Online Move In 
Rating:
5.0

the staff was very helpful and always understanding and helpful and kind.

Shelby G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJONANUEL C.  |  First Impressions 
Rating:
4.0

Affordable

John M.  |  First Impressions 
Rating:
5.0

Very professional, courteous and I had a easy reservation process.

Tanya M.  |  First Impressions 
Rating:
4.0

The actual units are pretty old. There are other places that have better for less.

Madison P.  |  Overall Experience 
Rating:
5.0

The young man went above and beyond his job title despite how upset I was he took the time to listen in such a calm demeanor I was forced to forget about the problems at hand and allow him to help me.

CAROL W.  |  First Impressions 
Rating:
5.0

Staff was friendly,knowledgeable and professional. Would recommend to everyone.

CLEO ann A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Owner personal appeal, attentiveness, willingness to help, and cheerful spirit highlighted the all-in-door perfectly setup storage center. I’m military and perform all my moves DIY ... by-far the most convenient and accommodating move yet! I wish I could share pictures of the storage setup!

Curtis G.  |  First Impressions 
Rating:
5.0

Roy was unbelievable and super healpful

Jeremy D.  |  First Impressions 
Rating:
1.0

I got kicked out of my unit and evicted even so there's no reason for eviction. As I was always on time and in full all payments due for renting unit. I was also harassed as though I was a suspect and a burglary that had occurred in the same storage facility though I was exonerated not guilty of anything except being aggravated at being locked out of my unit when I needed in my unit for my tools for work. I lost money because of their incompetence. Never so much an apology for trespassing on my business by locking me out when there was no proof that I had anything to do with their security breach. I I was left with an eviction letter on my unit door with no reason as to why I must leave. Then after I left three days after I got said notice I had started to receive late payment notices failure to pay rent and threats of locking me out from my stuff even though I had already moved everything out. I would like to know that there is some sort of checks and balances for customers who are loyal and spend more time and earnings with the contingent that U-Haul Nationwide provide. I have thought about PR but it's also thought that two wrongs don't make a right I'm going to try and rent a truck from you guys tomorrow again but not from bricktown of course but where I move to the other side of town American Storage in Oklahoma City number 3 have been the best they could be as Representatives of U-Haul and it's family tree.

Michael J.  |  Overall Experience 
Rating:
2.0

Did work with me on a payment plan and still got charge for late fee after explaining my situation. It was hard to speak to a manager. I requested to speak to one never called me back. So i had to moved my household goods to another storage and that was cheaper that I coukd afford.

Shawnquise G.  |  Overall Experience 
Rating:
5.0

Polite and helpful staff. Access to storage spaces very convenient while being secure. Highly recommend this facility for your storage needs.

Jake B.  |  Overall Experience 
Rating:
3.0

Could not access roll up door when moving in.

Vanessa L.  |  First Impressions 
Rating:
4.0

Although it's been over a decade since I moved in to the Bricktown - OKC facility by chance wanted to go to Southern California hoping to find work but, didn't have the complete financial means to move across the US with the U-Haul trailer & truck! I'm glad I did and was able to pay my lien off slowly but, surely over time. My greatest wish about that warm March day was how friendly the staff under Lonnie was and under Roy continue to be. Thanks for the U-Haul equivalent to PODS, U-Box! Because truthfully I really need this product in the past and present and someday as an empty-nester for the future! Thanks and hope to retrieve my belongings soon and get what's left of them after the fire and water damage in a slightly good condition. If, not no fair no foul: forgot about changing weather in OKC and the southern Great Plains! Thanks and hopefully will be there in person sometime in mid to late 2021! At least tornado season here as well as there! Thank you for all you have done for me it well appreciated!

LESLIE A H.  |  First Impressions 
Rating:
5.0

Excellent facility and all staff were absolutely amazing, helpful and informative!

AMIE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antoinette R.  |  Overall Experience 
Rating:
5.0

Excellent customer service, a pleasure to do business with!

Stephanie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron C.  |  First Impressions 
Rating:
5.0

Loved the helpful staff

Alyson H.  |  Overall Experience 
Rating:
5.0

Roy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.

Guy B.  |  Overall Experience 
Rating:
3.0

There is no lighting in the the storage

Alyson H.  |  First Impressions 
Rating:
5.0

Wonderful and very helpful staff. Gave a 5 star review on Google.

dora s.  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful and friendly even though they were overwhelmingly busy on top of being hot and humid. We are very happy we chose this location to store our belongings.

Shelby J.  |  First Impressions 
Rating:
5.0

Amazing people!!!

Dress for S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica K.  |  First Impressions 
Rating:
5.0

Great customer service. Very helpful.

Victoria O.  |  First Impressions 
Rating:
5.0

Awesome customer service.

anthony f.  |  First Impressions 
No reviews have been submitted for this location.

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