The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.Richard J. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Bridgeport
Chicago, IL 60609
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUEL N.
Customer did not leave a comment.Paul F.
Thank you to your helpful staff, especially Stephanie.ANDREW K. | Overall Experience
Nothing fast and efficient.HERMAN D.
Customer did not leave a comment.NORMAN T.
No communication until the prior day of the reservation, I booked my Uhaul 3 weeks ahead and it was changed at the very last moment less than 12 hours, and the agent offered me the nearest uhaul alternative being 120 miles away from that of a different city.Karthik I.
I couldn't find the gauge to tell me how many miles I had used.SHIRLEY R.
The instructions on picking up/returning the truck via the mobile phone were very unclear causing a not so great user experience.CORKY H.
Customer did not leave a comment.TERRY J.
Keep doing what you're doing I'm well satisfyELOISE H.
Customer did not leave a comment.REGINA R. | Overall Experience
Customer did not leave a comment.DEANDRE W.
Customer did not leave a comment.ALJURITA P.
Customer did not leave a comment.LADONNA W.
Customer did not leave a comment.Wanda N.
Customer did not leave a comment.DEMETRIUS B.
I left my phone in the truck, came back a hour or two later to retrieve it and it wasn't left in the lost and found property box and the manager on duty wasn't customer friendly.Shannon C.
This was my first time renting from u haul and overall everything was okay. But I also wanted to rent a appliances dolly, and I put that in my order but when I went I assumed the dolly was gonna be in the truck and I should of asked but this location should work on communication.rachelle S.
Good work guysrichard O.
great location, customer service,JEFFERY M.
Customer did not leave a comment.DANNY C.
Everything was good I have no complaints.Sandra B.
Customer did not leave a comment.SHERINE B.
cab was dirty, clean inside cupholders and wipe down dash betterTaylor E.
Thank you.dotison M.
Customer did not leave a comment.NORMAN T.
The general manager woman was upset over a dispute that happened between 3 men and brought her issues to me when I was going to need a longer time and she asked me. I ad to be given another vehicle because the 1 I was given driving door would not close according to the dash and the vehicle was only 1/8 full. I would ask to improve on customer service. The woman that got the truck was nice and polite but I understand time is of the essence but people are moving for a reason What the general manager did not know is that there needed to be a police escort and that was the reason but being upset about 3 men and forwarding that anger to another client is not acceptable because everyone has different lives and one does not know how a person woke up that morning. The gentleman that helped me turn my truck was polite as well.MYRA C.
The location I made my reservation at (5155 S Cottage Grove Ave. Chicago, IL 60615) has its official hours listed as 9:30 - 4 pm on Sundays. However no one was in the office and the building was closed whenever I arrived at 11:30 am to pick up the truck I had reserved.OLIVIA P.
Better customer service...make customers feel the satisfaction of wanting to come back. Personally not coming backTomas O.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Ariel S. | Overall Experience
Everything was great! The young lady who serve me was professional and great! Customer service skills and everything was great for me. Thank you.Kathlene W.
Customer did not leave a comment.dominic p. | Overall Experience
Customer did not leave a comment.LUIS C.
Customer did not leave a comment.DARWIN H.
Customer did not leave a comment.JOHNNIE M.
Customer did not leave a comment.ANDRE M.
Make sure the vehicles keep up with their maintenance The roadside service is horrible find a better way to assist your customers if the vehicle breaks down The waiting period for a customer to get help is entire to long do not send a truck out if the engine light and other lights are on get the truck service and last but not least all refunds should be given back to the customer if the truck has broke down if it is the companyâ€˜s faultBelinda E.
Customer did not leave a comment.John H. | Overall Experience
Special thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!Christopher G. | Overall Experience
It has been the worst experience ever. First i get into an accident and now they charge my account 3 months later. Then try to charge me for gas. Ill never use uhaul ever again.RAKIA P.
I had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.Sharice J. | First Impressions
Staff here was always professional and went out of their way to be helpful.DARRELL P. | Overall Experience
This lady she have a very bad attitude like a kid / not professional at all / service very bad. I will never come back to this location. I hope someone to give me a call. To explain the situation.WALID A.
Customer did not leave a comment.Eduardo L.
Customer did not leave a comment.ALEXEY V.
Customer did not leave a comment.MATTHEW W.
Customer did not leave a comment.Alison F.
Customer did not leave a comment.Monyett C.
Everyone was helpful and very niceJames C.
Customer did not leave a comment.Tammy W.
Young lady there is a staff of U-Haul very disrespectful very unprofessional I will be reaching out to corporate about my experience with her.. when I asked her to speak to the manager she told me she would call her for me because the manager is her aunt and she can see what she wants.LANCE T.
On my initial call to verify my pickup location and time, a female named Taylor was not professional at all. When she picked up the phone, I introduced myself, then asked for her name. She was sort of rude and asked why I needed her name. I asked her if I had reached uHaul? She said yes, I again asked for her name, she responded with, why do you need to know my name? I introduced myself again, and mentioned I would like to know with whom I was speaking to. Just as you would like to know my name. Eventually she stated her name was Taylor. Ms Taylor need to be trained on how to answer phone calls from customers. And get rid of the attitude like I'm bothering her.Thomas C.
Bad service. I lost 30 minutes to find the truck, nobody told me when i can find the truck number, Olso it has damage crash everywhere and dirty. The lady at customer service is lazy works very slowly with bad moods.MARIA B.
The or nieceGEORGINA A.
attendant can be more professional, customer oriented, knowledgeable, his explanations of service made more emphasis on penalties rather then service.he appears indifferent how he treats customers.ADRIAN T.
I'm glad this is my neighborhood Uhaul location. Friendly efficient customer service. I usually rent trailers to pick up furniture around town and return after closing. No issues.Sarah W.
Customer did not leave a comment.RICHARD R.
Extremely poor customer service. Fire general manager Angel Lyles. If the general manager is given off attitude and not trying to explain to the customer in a professional way I can only imagine how the employees working under her react to customers. Her communication Skills are non-existent from the beginning to end.darrell M.
Customer did not leave a comment.PARIS F.
Customer service was poor, overcharged me and chose the wrong drop off location 200 additional miles away from requested destination. After trying to correct the cashier they stated to just call the nearest uhaul when I needed to drop off truck and that they would refund me for miles that were unused.SAMUEL P.
Nothing employees were great at answering all questions and explaining everything I needed to knowPeter U.
Just unprofessional. Bad communication.randie r. | Overall Experience
Customer did not leave a comment.LADASMA H.
Customer did not leave a comment.GREGORY H.
Customer did not leave a comment.Lauren A.
Don't charge me for the rentalANTHONY M.
Customer did not leave a comment.Stephanie B. | First Impressions
Quick, easy and close to home. I wish they would have tried harder to sell me on renting a dolly lol. I needed it . ;)Fernando Z.
The manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.Colleen C. | Overall Experience
Customer did not leave a comment.VERONICA L.
Customer did not leave a comment.Paul S.
My first reservation I made, no one was available for pick up and I had to downsize the size of my truck and that made me make more trips I was not happy about thatFelicia F.
Poor customer service; employee checking me in wasn't able to explain my transaction costs (I had pre-paid for my order) and upgraded the truck beforehand; I also rented a dozen furniture pads with my order and they weren't in the truck upon arrival (I was told to take a package in the store, but there were only 6 per my count).Tiffany W.
I had to leave the truck in the hands of a representative during check out. When I got my bill the gas was less than when I dropped it off and I was charged. I called about it. It was $12.38. I can't verify what happened. Unless the gas gauge is not properly working. But it showed the needle laying on full with engine on. 15/16. The bill showed 33.1 gallons on it. I calculated distance as 12.8 miles. The bill showed 14. I got my bill the following day. Next time I'll take pictures. Otherwise I had no problem. TheELAYNE J.
Customer did not leave a comment.Janay D. | Overall Experience
Customer did not leave a comment.JANAY D.
The sales person was polite and efficient. Thank you for your service.CHRISTINE P.
Customer did not leave a comment.CARL W.
Customer did not leave a comment.Dmitriy V.
Customer did not leave a comment.LJ T.
Everything was goodAARON F.
Customer did not leave a comment.Sharon A.
The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.Roland G. | First Impressions
Customer did not leave a comment.Jessica W.
I did everything on my phone to pick up the truck and the next step it told me to do was to go in the office, pick up the keys from an associate at the counter and find the truck. I went in there and the person there basically took all my information a second time and due to technical difficulties on their computer and pinpad system, I was there for AN HOUR. It really messed up my schedule for the day and the manager was not helpful or polite at all.Nathalie H.
Verify return state of rentals. Have tanks full and not quarter tank. Train staff on customer service.Fredie R.
Taylor was wonderful- friendly and very helpfulPatricia B.
Faster check in - all clerks wear masks (correctly!). My clerk had his on right, but the clerk right next to him had his down, which totally defeats the point.Brenda P.
Manager was less than pleasant when renting a truck and did not insect the vehicle. First truck offered had a busted bumper which was refused .Second truck was acceptable.Augustus C.
Customer did not leave a comment.DELEEZA R.
Customer did not leave a comment.Mary B.
I left the van clean and put gas in it i o ly used it for total of 5 miles, but when charged me twice 29$ and next day $49. No response from costumer services. Unbelievable!!!sofia K.
Make sure trucks r ready when customers come in for pick uprodney C.
I've been at this location since it opened and have really enjoyed the team here for storage.Nicholas L. | Overall Experience
The Uhaul was not in an easy to find place. Thank trick I rented wouldn't start. We had to call roadside assistance because the steering wheel was locked and the key wouldn't turn. It took us 40 minutes to leave the parking lot. We kept having the same problem throughout the day and continued to have difficulty starting the truck. Also the pick up and drop off location was changed within less than 24 hours of the pick up time, not given me a lot of notice. The pick up and drop off locations were very inconvenient and resulted in us returning after hours where we were charged an â€œafter hours feeâ€ that I wasn't aware of prior and also paying for gas to fill the tank.Hillary S.
The only problem I had was that the check engine light was on which made the truck drive funny.KRISTY B.
Friendly and wanting to help but ultimately significantly understaffed.BRENDAN L.
Nothing everything was perfectDEBRA N.
Customer did not leave a comment.CARMEL T.
Customer did not leave a comment.Toni F.
I setup a reservation on line Saturday. Some one was suppose to call me Sunday by noon. I called around 2pm Sunday and they let me know that no called so my reservation wasn't completed. I'm not sure if my U-box shipped yet as I have not received any follow up from anyone. This has been a big disappointment.Darius K.
Customer did not leave a comment.Sharon C. | Overall Experience
Customer did not leave a comment.HELEN LUCILLE C.
Great emplyeesSHELBY E.
Customer did not leave a comment.Renee F.
Customer did not leave a comment.Ellen L.
Have a better general manager she clearly had no clue how to run a businesstimothy V.
Customer did not leave a comment.TIA S.
Everything was fineHENRY M.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Yuyang J. | Overall Experience
Customer did not leave a comment.GLORIA W. | First Impressions
There was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.LaShauna P. | First Impressions
Everything went smooth and was a quick process regarding storage space rentalaquarius l. | First Impressions
I Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale ReedGail R. | Overall Experience
I was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refundJennifer A. | First Impressions
Customer did not leave a comment.andrenne k. | Overall Experience
Customer did not leave a comment.jOSE A. | Overall Experience
Customer did not leave a comment.jennifer g. | Overall Experience
Customer did not leave a comment.Dominique S. | Overall Experience
I was severly overcharged and only told I would receive a partial refund by Angel the Manager.darlene b. | First Impressions
The staff is very helpful! Angel is AMAZINGGGGGGG! She works really well under pressure, she’s very good at multi tasking and she care about the customer and the customer’s needs. Her and her team go above and beyond to ensure customer satisfaction. I loveeeeee itttt! I pray for promotions and elevation for the staff members there from the men to the women, they were all great! My experience with uhaul is great and I’ll highly recommend this specific location to anyone who is need of a unit or a truck. Thank you all so much. Angel and her staff rock!Ahtiona C. | Overall Experience
Thank you to the girls in the office. Taylor and the other young lady. You 2 were always so nice and so helpful. God Bless you both.Jennifer R. | Overall Experience
On this move I used Uhaul 3 different times. 1 to arrange for help to move, which was Great! Saved my back from moving to the 3rd floor! 😀 2- I rented a van for my small items that I needed an extra day. The staff was really nice. 3rd- 2 young men are the reason I would return. One of them stayed on the phone with me 10 minutes while I waited for my daughter to bring my keys. That was really nice. The other young man was friendly, helpful and answered all my questions and made me laugh even when I was scared when I saw the mouse trap. No mice came home with me. They did when I used another company. Great job Pershing Uhaul!!! I'll see You all again on my next adventure!😀Judith G. | Overall Experience
Customer did not leave a comment.Shonna P. | Overall Experience
Customer did not leave a comment.Stacey F. | First Impressions
The staff was very patient and helpful and I would recommend them to my family member and friends.Karen C. | First Impressions
Customer did not leave a comment.Jackie K. | First Impressions
Customer did not leave a comment.Lisa H. | First Impressions
Customer did not leave a comment.Mike S. | First Impressions
Eddie was greatKatrina S. | First Impressions
Rude and refused to refund any money after close out. Paid for the month only stayed 2daysAnthony I. | Overall Experience
Staff very pleasant. Allowed me to make small payments some months.Gail M. | Overall Experience
I do have a problem as far as paying rental on unit 1349 at location 757030. I usually pay my rental fees via the uhaul app. However, I've been trying to pay on unit 1349 and I can't access the unit and customer service reps at 1-800-go uhaul couldn't find it either!!!! I know I'm late with the payment, however I still want the unit. Please contact me, Lorena Nellum at 312-487-8891.Lorena N. | Overall Experience
Customer did not leave a comment.Ariel S. | First Impressions
There’s a female manager there who always went above and beyond to assist me with all my facility needs.Emeka O. | Overall Experience
It is always a good experience at your locations. Thank you very much.ROGELIO M. | Overall Experience
I can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.Supreme S. | First Impressions
Great customer serviceEllis W. | Overall Experience
I was very happy.vernon e. | Overall Experience
The 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hourSharon C. | First Impressions
The location is very convenient. Staff was friendly and helpful.margarita H. | Overall Experience
Absolutely terrible. I will be taking legal action very soon!Tony C. | Overall Experience
I wasn’t told I needed an access key for after hours moved. I assumed since the truck was reserved in the evening, in the middle of my move I was locked out. my storage was open unlockedErica W. | Overall Experience
Eddie has really good servicearnita C. | First Impressions
The staff was wonderful.bessie t. | First Impressions
Everyone at this location was helpful and nice.Lavenia B. | Overall Experience
Great customer serviceKatherine C. | First Impressions
N/ANYZERA F. | First Impressions
Linda went above and beyond to help very friendlyDonna B. | First Impressions
Everything was excellent from beginning to the endnatasha l. | Overall Experience
I really enjoyed my experience with U-haul. I rented a trailer from MS to Chicago. When I arrived at the facility my storage was ready. And the staff was polite and helpful.Mary J. | Overall Experience
Very pleasant environment.Gail M. | First Impressions
I am only giving this place an average due to the building itself. Customer service was horrible starting with the average worker all the way up to the manager Angel. Would rather deal w/ another compMiranda N. | Overall Experience
The wait was horrible only one worker and she couldn't do it on her own.it was really badEllis W. | First Impressions
Overall great service.thomas r. | Overall Experience
It was good service getting everything set up. Once I moved out of storage they over charged me 3 months. It was a huge hassle in getting my money refunded.Elaine C. | Overall Experience
The young lady who assisted me on my last day was so nice a helpful. She was very patient with the line she had all by herself. If I had to add anything to this place it would be more workers like herTanika H. | Overall Experience
Very nice and straight to the point .randie r. | First Impressions
Excellent customer service & fast servicenatasha l. | First Impressions
Good jobDavid S. | First Impressions
This UHaul facility was an excellent choice for my needs.The Manager Ms.Angel Lyles is one of the most competent hardworking person I’ve met in a while,excellent attitude,knowledgeable,helpful.john d. | Overall Experience
The General Manager (Angel) was very helpful while she took care of several customers in record time. And the young lady (Taylor) that was working with her performed her duties well.Mary J. | First Impressions
Angel was very courteous, professional and friendly. Fast service and the building was very clean. Thank you!Meekin F. | First Impressions
Everything was thoroughly explained...sabeel e. | First Impressions
Service was above and beyond. I was very happy with how I was treated. I will definitely use their services again.ADDIE C. | Overall Experience
I was glad to find out that we had one in our neighborhood. Everyone was very Friendly and Nice. Thank you for your Service.👌Glenda J. | First Impressions
Thanks Angel &Beauty you two rockkkkkkkROBBIN M. | Overall Experience
Hey so my stuff pictures of my kids my baseball cards and stuff I have on a kid I've been sick and I asked him I've been in and out of the hospital and when I called them they said they weren't goingmike r. | Overall Experience
THERE WERE MOUSE DROPPINGS IN OUR STORAGE UNIT AND WE NEVER HAD MICE. ALL IN ALL, I APPRECIATE HAVING A PLACE TO STORE WITH SUCH KIND PEOPLE. VERY PROFESSIONAL. THANK YOU,DEBRA P. | Overall Experience
Keep up the good workAnthony A. | Overall Experience
I was very pleased with this location The staff was awesome, so friendly helpful and KIND . I was so happy I had chosen that location . Thanks for having awesome staffLenora G. | Overall Experience
The onsite representative was professional and courteous, she went above and beyond my expectations. The facilities are clean, secure and well maintained.Alonzo D. | Reservation
Charged for cleaning in error after being told I was good to go upon returning the van.Crystal L. | Overall Experience
I moved out of the storage 8/16 and i got letter every week saying my rent is late. You all sh ou uld know when a person move in and out . That did feel good opening up letter saying you late.shirley p. | Overall Experience
Thank you.Quiaria R. | Overall Experience
Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.olamide m. | Reservation
We had movers who interacted with the staff. I never went to the facility but received several phone calls with updates on our boxes and our movers were able to pick up and return them on time easily.Clare D. | Overall Experience
Everything nice, could use more employees on siteVICTORIA C. | Reservation
Great staffRONALD C. | Overall Experience
Thanksdominique s. | Overall Experience
The only problem was. I check put 4/6/2018. But they are still calling for april and may bill.Rob B. | Overall Experience
I would definitely use your facility again .Samuel L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!