Customer Reviews for U-Haul Moving & Storage of Bridgeton

685 reviews

825 N Pearl St   Bridgeton, NJ 08302
(Next to Bridgeton Diner)

(856) 497-1412

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(856) 497-1412

825 N Pearl St
Bridgeton, NJ 08302
(Next to Bridgeton Diner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The staff we encountered were friendly but we didn't like how we weren't given the first month free offer upon arrival after a one way from MA. Especially since we had to use 2 U-Haul storage locations since they didn't have any large enough sizes available. Also, we picked a unit based on what was recommended on a call and it turned out to be nowhere near the size needed to properly store our items which left us with the need for 2 units. Due to extreme limited availability with U-Haul storage locations, our units were 40min apart, driving which reeked havoc on the mileage we just used on our most recent U-Haul truck rental yesterday. The staff we encounter at every U-Haul we've worked with have always been exceptional which is why we still always choose U-Haul but the amount of money we just spent with you guys on our recent moves from MA to NJ to DE was obscene and we just feel like it didn't need to be that much. Especially on a moving budget.

KAA-MIL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamar J.  |  Overall Experience 
Rating:
4.0

Clean store with many accessories to choose. Truck was clean. Representative was very helpful.

Joshua H. 
Rating:
5.0

Customer Service was very friendly for drop off and pick up

Samara R. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glenda A. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

The staff there is nice nd helpful

Raheem B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tahira C.  |  First Impressions 
Rating:
4.0

My only issue with this service is that upon return of the Uhaul vehicle, I was told that out of my $100 deposit and $15 charge that even though I was 1 mile under my 30 requested mile total, and was 7 minutes early That I am going to recieve $29 back from my rental. I am waiting to see if indeed I do only get $29 back. This is not right and I will be in touch if so. But other than that the experience was good. Please be honest with the next cusromer and me as well. Thank you for your service.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

laurie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yu C. 
Rating:
1.0

There weren't enough wall mounts to tie anything down. The box was in such bad condition that it was about to fall apart before it arrived. The left bittem pcorner had speciation which made the door not shut right. We had to force that corner together to get a lock on it. And when it arrived the other side was about to fall apart. No idea if I lost anything small. I have pictures which will be submitted to uhaul shortly. Or management needs to contact me asap. 609-617-4888

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Great service! Brandon is an outstanding employee.

Dannielle G. 
Rating:
5.0

The lady in the office was super friendly and helpful every time we were there. Would highly recommended this location to anyone looking to rent a truck or a storage unit!

Brody C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Hire better employees, Chase was great but her coworker was not!

Shawyne H. 
Rating:
5.0

Customer did not leave a comment.

Dianna S. 
Rating:
5.0

Very friendly and helpful

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Jom A.  |  First Impressions 
Rating:
5.0

Professional, Kept me informed through out the move. Truck drivers dropping off and picking up U-Box excellent.

James M. 
Rating:
5.0

First time using this service. Everything went smoothly and arrived on time. Very economical compared to hiring movers. Would definitely use this service again.

deepak S. 
Rating:
5.0

We were extremely pleased from start to finish. All the representatives were friendly and knowledgeable about the U-Haul Box. The drivers were exceptional professional, courteous and knowledgeable. There is nothing I can say in a negative manner. Thank you U-Haul Box.

patti A. 
Rating:
5.0

Staff were very friendly and helpful. Will recommend to everyone. Facility was always clean.

STEVE E.  |  Overall Experience 
Rating:
3.0

The place is clean but the storage spaces are extremely small. I ended up having to rent 2 garages. And they up charge by requiring you to buy their locks for $12 each. I would only recommend for storing very small items or boxes.

Faith U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

The experience on the NJ end was great. However, once the box left and was late arriving it was difficult to get information from the LA office. Finally, your expediting crew (Jodie was great) assisted, andt he box finally arrived (although it was 4 days passed the promised date)!

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Shout-out to Branden for going over-and-above to be helpful. Charismatic, easy to talk to, and provides great customer service.

Chelsea G. 
Rating:
5.0

My only issue was that the trailer I viewed prior to rental had slats in side that allowed tie downs to be used. The one I was given did not. I did not know this at time of rental. It made my move much more difficult

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Freda S.  |  Overall Experience 
Rating:
5.0

Excellent experience this time.

William C.  |  First Impressions 
Rating:
5.0

Friendly, helpful personal.

Drew B. 
Rating:
5.0

Great job!

Arthur J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

Customer did not leave a comment.

Ivore G. 
Rating:
5.0

Terri the manager is awesome. Place is always so clean and I always felt comfortable storing my belongings there. A1!

Daniel M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

The friendliness and professionalism was amazing from EVERY employee. That is by far hard to come by. I will drive to the next city over just to do business with them.

Crystal C.  |  Overall Experience 
Rating:
5.0

Speak with Teri she made sure I was taken care of and had the proper rental for the job thank you

Scott B. 
Rating:
5.0

Nothing it met my needs

Henrieta J. 
Rating:
5.0

The manager Terry foster. Was very professional and helpful helpful. If there was something your company couldn’t help me with.She sent me in the right direction. I’ve had several storage is in my lifetime.This was the best experience due to the great management

Danny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Odline C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Was very satisfied with whole experience.

Alan N. 
Rating:
5.0

Customer did not leave a comment.

DIARA R.  |  Overall Experience 
Rating:
3.0

Have the rental where it was ordered !

Peter L. 
Rating:
5.0

Everything was good until I put gas in the tank. The truck took 8 gallons of gas for a 48 mile round trip and the truck was only three quarters full. It sounded like the motor had a miss. Like a spark plug or a bad spark plug wire. Either way. 6 mls to the gallon is not except able. But the employees were Very nice.

John S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope F.  |  Overall Experience 
Rating:
5.0

The customer service was AMAZING! I came in and saw a line and got discouraged that it would take a while. They were so fast and efficient that I was helped in no time! They were SO nice too! I live in another city and would definitely come back to this location and recommend others to do the same.

Crystal C. 
Rating:
3.0

1- Have better communication with the customer when something changes. I was literally called and told the location of my van pick up was changed to Bridgeton AFTER I had just pulled in to the the original Vineland location. And my reservation was literally confirmed the day before that it would be in Vineland. Then, the person who called me was quite abrasive in letting me know about the switch. She said “you know your pickup is n Bridgeton, right?” In a very sarcastic tone. Completely unprofessional. 2- While the truck was in good working condition, it wreaked of a strong urine scent. There was no place to comment on the initial pickup survey about this.

Patricia M. 
Rating:
2.0

overall experience poor general manager Terri Foster seemed very nervous and unsure what she was doing in the hookup of the car transporter poor people skills Vineland Delsea ave. store much better

Joseph Y. 
Rating:
5.0

Great service

Jonathan E. 
Rating:
4.0

The staff in Bridgeton was helpful. We received no notification though the box arrived at its destination. Also no one advised an appointment n was needed to access the box and person was rude to my daughter when went to get in because has no appointment. Afterward in getting box it went much smoother. Your website needs work however. I kept trying to do thing online it told me I could do bit it would not let me so I would have to call and spend 20+ minutes on hold to speak to an agent.

Marikay G. 
Rating:
4.0

Communicate. My boxes were shipped over a week late and it wasn't communicated to me until the day before they were supposed to arrive.

Jovana F. 
Rating:
5.0

Totally satisfied with my rental experience.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
1.0

I feel on the website to make a reservation, you should be more specific as too what the customer is actually going to have to pay. I was not aware of all the taxes and BS I was going to have to pay after the fact. Online it said 39.95 then the insurance was 14.00 then the regular taxes. Then when I returned the truck I barely used ANY of the gas when I got the truck it was at a half tank then when I brought it back I'm told it was way less which is again BS. So my total went from 50-60 bucks to when i got there to pick up the truck 92 and some change, then by the next day your company took another 104.25 out of my account without my knowledge which is not okay! SO ALL TOGETHER I PAID ALMOST 200 BUCKS FOR A DAMN UAHUL THAT on line didn't state all the extra bullshit your company charged me for. NEEDLESS TO SAY I WILL NEVER USE YOUR COMPANY AGAIN CAUSE YOU GOT ME FOR MONEY I HAD NO RECALATION OF . I knew what it said online of what I would have to pay when I came to pick up the truck that's why i decided to use a UHAUL TRUCK!

Eva C. 
Rating:
4.0

Customer did not leave a comment.

Sue-Ellen H. 
Rating:
4.0

Customer did not leave a comment.

Sue Ellen H. 
Rating:
5.0

I thought everything was perfect.

Florence J. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
3.0

Customer did not leave a comment.

courtney C. 
Rating:
5.0

Very professional from the start till the end of the delivery process thanks again.

William D. 
Rating:
5.0

Great

Frances H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naketta L. 
Rating:
5.0

Terry is the best!

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Honestly this was the best service experience I have had since covid started. Prompt, responsive, friendly and knowledgeable people. This year and 1/2 has been so challenging and the Uhaul experience was a breath of fresh air. I thank you from the bottom of my heart!

Renee F. 
Rating:
3.0

My truck did not have air conditioning and it was over 90 degrees, if I pay close to $200 for a vehicle it should at least have air.

John K. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
3.0

Was moved from a place close to Wildwood to pick-up truck to a place 47 miles away in Bridgeton NJ. I was granted extra mileage, but had to give up half of the last day of vacation with my grandkids to pick up equipment. Not this location's problem. Why was my reservation not honored at the Railroad Ave in Rio Grande location?

JAMES H. 
Rating:
5.0

Excellent customer service. Everything went smoothly my box arrived early and overall they are very accommodating. Would highly recommend.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelino R.  |  First Impressions 
Rating:
5.0

Brandon was very Helpful. With all the changes I had him do he was very Pleasant. I will Gladly recommend this location.

Sue-Ellen H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Christoph D. 
Rating:
3.0

Only reason I even gave this 3 stars was because of the staff we spoke with. They were trying to be as helpful as possible in a disaster of a situation. Other than that, this was probably the worst experience we have ever dealt with. I will never use this service again and would never recommend anyone to. U haul should just stick to the truck rentals because that was the only thing that went seamless.

Trisha E. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

I told my cousin about the Uhaul storage. The young men were very help and Courteous.

Arlene H.  |  First Impressions 
Rating:
5.0

The Ubox staff at both my pickup and delivery locations were extremely friendly and pleasant to deal with.

Ervin H. 
Rating:
5.0

Customer did not leave a comment.

Gerard S.  |  First Impressions 
Rating:
5.0

They are extremely friendly and helpful at your Bridgeton NJ site.

Sheryl O. 
Rating:
5.0

Motorcycle railer had a substantial vibration while towing by a very experienced driver in a full sized truck both loaded and empty.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Sheryl O. 
Rating:
4.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Jesus J. 
Rating:
5.0

Customer did not leave a comment.

Guy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  First Impressions 
Rating:
5.0

At least two I got yes and I love one medicine

Norman K. 
Rating:
5.0

It was great service. Thank you. The staff that picked up and dropped off the boxes were terrific and very flexible.

Sean Q. 
Rating:
5.0

Customer did not leave a comment.

WADE M. 
Rating:
3.0

I signed a contract weeks ahead of time to pick up the truck at 1030am. I was on a tight schedule, paying people waiting in south jersey to load up the truck. I did get a truck, and was over 2 hours behind schedule! I had to pay the people waiting extra! Why sign a contract if you can't deliver the promised time?

Kellie S. 
Rating:
4.0

Accurate readings for gas and mileage.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Great customer service! Owners are so nice!

iris T. 
Rating:
5.0

I am extremely happy with Bridgeton U-Haul and Storage. Terri assisted me in the morning and was incredible! The building is the cleanest storage place I've ever seen. We also rented a 26 foot truck and we're happy with it. I will never go to another storage or truck rental place again.

Brett C. 
Rating:
5.0

The guy that helped me was so wonderful and helpful I had a full breakdown in the store and he helped me out with everything I needed upgraded the storage unit I needed because it was too small just overall so helpful and sweet.

Nazahry T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

devin E. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

I found everything at uhaul was so professional and understanding as our plans changed. The staff was over the top friendly and helpful. My only criticism was there is a prolonged on hold wait time for the times I had to call. The website though is very user friendly

Joel E. 
Rating:
5.0

Customer did not leave a comment.

Sam R. 
Rating:
5.0

Customer did not leave a comment.

Tommie F. 
Rating:
4.0

Car has 2 leaky tires on the front. Attendant very nice and helpful at pickup location.

Kevin W. 
Rating:
4.0

Very dissatisfied with the U-Haul reservation. When I booked the trailer, I chose Glassboro, NJ since it was the only location to guarantee the trailer size. When I arrived in Glassboro after a 1 hour trip, I was tole the store location was changed to Bridgeton, NJ a 35 minute trip away. When I arrived in Bridgeton, I was told "national" changed the location, I did recieve a call the night before the reservation and was asked if I knew where U-Haul was located. I assumed they meant Glassboro so I did not not need directions. This location change added 60 miles and 1.5 hours to the move. I was not happy!!! P.S. the staff at both locations were fine, it was only the snafu with U-Haul changing locations that was unacceptable.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

Elijah B. 
Rating:
5.0

Kind and friendly staff

Paul C. 
Rating:
5.0

Very friendly , service and quick, with highly recommend anyone!!🤗

Andrea B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yahya A. 
Rating:
5.0

Nothing everything was fine and very professional

Norman K. 
Rating:
5.0

Devon Chinese at the Bridgeton location was very nice and resourceful with helping us well versed in rules logging into storage and departing thank you so very much and on Dante picking up and returning very convienent and safe

robin c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
1.0

My shipment was guaranteed for April 30th 2021. Only two of the three boxes arrived. The third box was scheduled for Washington State. My third uBox sat and sat in Bridgeton, NJ. It arrived on the 8th of May. On the 9th, I was charged $111.65 for EACH container. My other two boxes would not have been there had the third one been on time.. I was not going to pay movers twice to do the same job. I asked to have the storage prorated because I had movers remove my things on the 17th. I was told they don't do that. Does uHaul often make errors and not compensate its customers? $400 for 8 days late was not enough. I needed my things when promised, if not before. Initially, I was told by Las Vegas that my two boxes had not even arrived. Seems they had not checked them in. I am 70 years old, I do not have the income to waste because someone made an error on your end. I've been told, both in NJ and in Vegas, this doesn't happen often, but another person told me it does! I read reviews online before I I called your service. Now I see that many of the complaints were correct. I didn't want to believe it initially. By far, this was the worst moving experience, I've had. And I have moved a few times since 2013. I was told that additional compensation would be forthcoming. Where is it? No one seems to know. I'm wondering if someone will even read this review...

Imogene B. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Customer service was awesome best uhaul I've been to.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Yvette R. 
Rating:
3.0

Found the drivers excellent, in store people fine. The huge deficiency in my opinion is customer service through any of the 800..877 numbers. Hold time and the ability to assist. I had excellent help at the actual U Haul locations.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Joaquim V. 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
5.0

Drivers on both ends of the move were very friendly and professional.

Mark M. 
Rating:
5.0

Good job!

MARY S.  |  First Impressions 
Rating:
2.0

Prices way to high! Change that'

Nataiah G. 
Rating:
5.0

Great customer assistance, easy to work with and accommodating!

KENNETH R.  |  First Impressions 
Rating:
5.0

Los escogí por las buenas reseñas q tienen y son muy ciertas. Excelente servicio.

Lizette S.  |  First Impressions 
Rating:
5.0

The storage was clean and the staff was excellent. Thank you for all your help..

SHARON F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  First Impressions 
Rating:
5.0

The easy convenient it was to use u-haul and the way it was to load and unload even in bad weather

Franklyn H.  |  First Impressions 
Rating:
5.0

The customer service rep was excellent; knowledgeable, friendly and courteous. The facility was bright, clean and well maintained. It exceeded my expectations

ROBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Terry is very friendly, kind, efficient and is very professional. She explained and went over everything I needed to know. She is an asset to your company.

Brenda T.  |  First Impressions 
Rating:
5.0

Great customer service showed when I rented a storage unit.

Kevin Y.  |  First Impressions 
Rating:
5.0

Great service

Thomas S.  |  First Impressions 
Rating:
5.0

Very Professional, I would highly recommend them to friends

Alfred V.  |  First Impressions 
Rating:
5.0

the service I received was far above average on any professional customer service rating scale.

Robert P.  |  First Impressions 
Rating:
5.0

Very helpful.

Sean M.  |  First Impressions 
Rating:
5.0

Hello, very helpful, very thoughtful and complete.

REYNOLD M.  |  First Impressions 
No reviews have been submitted for this location.

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