Customer Reviews for U-Haul Moving & Storage of Bronzeville

1,526 reviews

2601 S LaSalle St   Chicago, IL 60616

(312) 283-3816

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(312) 283-3816

2601 S LaSalle St
Chicago, IL 60616

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentleman working the desk inside 11/28/21 at 1:30pm was very friendly, helpful and gave me a bit of history on the old printing press inside the building. He made the experience memorable and A+ customer service!

Joseph Y. 
Rating:
1.0

They said that gas tank was full. It was actually less than 3/4 full. When I returned the vehicle they tried to say I had to get more gas. The proof was in the picture that I took of milage & gas before I pulled out of the lot.

LOREN A. 
Rating:
5.0

Great service and equipment Good price

TORIBIO A. 
Rating:
5.0

Customer did not leave a comment.

ZOLA S. 
Rating:
4.0

Customer did not leave a comment.

CASTELLANO D. 
Rating:
4.0

Customer did not leave a comment.

JULIA H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

ABHISHEK B. 
Rating:
4.0

There was some water damage to items in the unit. I was on a high floor and didn't expect that to happen. But overall the experience was good and served its short-term purpose. I will know in future to elevate items should I store again.

Sabrina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN R. 
Rating:
5.0

I have rented trucks from this location for many year. They have always had an excellent team of workers. I can not think of anything or anyone that needs improvement.

KHALEELAH A. 
Rating:
4.0

Rental moving blankets were not available. Looked the like the box hadn't been swept since the last rental. Overall good experience. Will gladly use U-Haul again.

BRIAN N. 
Rating:
5.0

Everything & everyone was perfect & very helpful. Customer friendly! Great experience!

Autry S. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Very pleased with this location

Myron P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHUBHAM YATIN S. 
Rating:
4.0

Customer did not leave a comment.

fatima p.  |  First Impressions 
Rating:
3.0

The location was clean but not “inviting”. A sign at the front of the bldg stated “Stop your vehicle here, someone will be out to assist you”. No one came out to assist! The service rep said “Yeah, I don't know why that sign is there, we never go out there.” The Service rep was abrupt and not the least bit interested in hearing what I had to say about the truck. I told him that I was returning the two utility dollies that I had rented and that they were both in the back of the truck. He said “Yeah, yeah”, OK”. But never went to check.

Bruce T. 
Rating:
4.0

Customer did not leave a comment.

jerald m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorraine b.  |  First Impressions 
Rating:
5.0

Nothing, as far as I'm concerned it's a great place and the employees r as greater.

LENELL M. 
Rating:
5.0

Customer did not leave a comment.

Aeriel W.  |  First Impressions 
Rating:
5.0

Great customer service! Manager personally checked me in and gave me a tour of the facility. She and her staff were helpful & personable. The storage rates were such a deal too.

Mia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tishara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZARKO B. 
Rating:
3.0

Every person at the location gave me conflicting information, they need to train the staff. the vehicle they rented to me was not clean in the cab and the truck was not in the best condition for a truck only having 42000 miles on it

PAMELA ROSE C. 
Rating:
5.0

Customer did not leave a comment.

LENELL M. 
Rating:
1.0

Truck was literally falling apart and completely unsafe. This location did not check this vehicle before giving it to my Mother to drive across the country. Extremely terrible service and even worse experience with Uhaul.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
1.0

I was forced to disconnect my own 6x12 trailer and position it myself. It was scary but the trailer was due to be dropped off and I was told they could not help me.

CHRISTOPHER S. 
Rating:
5.0

Nothing

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

KELLI V. 
Rating:
5.0

Customer did not leave a comment.

MICHON S. 
Rating:
1.0

This was a horrible experience! I begged to pick up at the location where my storage area was, but ‘my request couldn't be fulfilled'. So I had to make an extra stop on a super stressful moving day, only to find that there was some “issue with the system” that caused a 45 Min delay because “the truck can't be released to you even though it's in your name already”. Then, this location didn't have the moving dollies I reserved with my order. Absolute nightmare. Already called two friends I know who are moving and told them how horrible my experience was, and I think luckily they're going with different companies.

JACOB H. 
Rating:
5.0

Thank you for your professional staff.

MILDRED P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHISH K. 
Rating:
5.0

Super friendly, and knowledgeable! Explained everything necessary

Trestiese D. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
5.0

Great job, the team are awesome.

OSELOKA S. 
Rating:
3.0

Customer did not leave a comment.

WAYNE S. 
Rating:
3.0

All employees were great, accept for one young lady with a bad attitude and even worse customer service. I wish I had gotten here name. I do know she was not a manager

Relioues W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jocelyn P. 
Rating:
5.0

Customer did not leave a comment.

Brandy P.  |  Overall Experience 
Rating:
5.0

It was a great experience with the storage facility. Friendly staff and helpful employees .

FELICIA B.  |  Overall Experience 
Rating:
4.0

The check out process was vague!! The check out process video on YouTube didn't appear during my check out process

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

ZHEWEN C. 
Rating:
3.0

Too pricey

Lovonne S. 
Rating:
2.0

I called on the phone listed on an email I received from storage and asked whether I should make a reservation of elevator or anything else for moving out, he responded with "Did you need to do that before?" I told him that it seemed that there is an attitude, then he told me that no reservation is necessary. Also, UHaul should be more selective on listing Moving Help companies other than a disclaimer.

YUANBING M. 
Rating:
5.0

The staff at this location were extremely helpful and the location was clean.

DELILAH S. 
Rating:
3.0

Customer did not leave a comment.

STACIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN F. 
Rating:
5.0

Customer did not leave a comment.

Oonatheia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liren Y. 
Rating:
4.0

Customer did not leave a comment.

JULIEN C. 
Rating:
4.0

Customer did not leave a comment.

Kerric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zackery F. 
Rating:
5.0

Navigating the website trying to determine which size space I should rent was easy, checking in in person was easy and everyone was so nice and accommodating. I like the security of this location regarding how you get into the building and I feel that my belongings will be safe.

Jennifer C R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

VICTOR G. 
Rating:
4.0

Customer did not leave a comment.

LEE TERRY M. 
Rating:
4.0

Customer did not leave a comment.

Tyler W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

crystal b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNA A. 
Rating:
5.0

Your staff member was very Professional. Appreciative that He took the time to explain and show me the in’s and out’s of your facility in great detail(s) and the location of my unit. With the understanding of my current and future needs, personally, and business wise. All this was done just before closing time. I was very impressed!! — Thank You!!

Anton J.  |  First Impressions 
Rating:
1.0

My uHaul had a tire service light on, just enough oil life to get me to my destination, smelt like smoke and was given to me on Empty. If I am paying 2500 dollars, I should not be given something with so many lights on. You guys should be embarassed.

Madisson L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

ABHINAV M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

STACIE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lucy E. 
Rating:
3.0

Provide more friendly greeting, provide tours to potential customers renting trucks and storage spaces.

STACIE S. 
Rating:
1.0

I was given a van with a busted window/panel it was tape on the window. And if you Lyft the tape you can reach in the van. In the event my sons shoes and clothes was stolen out the van. The respenative who gave me the van state any damages prior to taking the van. And I can't understand with all the money u hail make why would you rent a van to someone with no window. I am escalating this as the manager was rude and said I did that to the van because I it had a window when we I picked the van up

LATWANDA M. 
Rating:
5.0

Customer did not leave a comment.

Shubham Yatin S. 
Rating:
4.0

I don't remember the name of your employee who rented to me but he was exceptional and went beyond expectations to get me a truck. This was after another location failed and told me no trucks were available. Big cudos!!!

Howard K. 
Rating:
3.0

Customer did not leave a comment.

Nakea L. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
4.0

The employees are all great but the vans are all beat up and dirty from outside . The location is perfect for me this 3 time I rented and not once did I get into van that didn't have damage on it .

DANIEL N. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

The online set up was cool but I would prefer to come in and have the reps set things up.

LASHAWN G. 
Rating:
4.0

Customer did not leave a comment.

Jesba B. 
Rating:
5.0

Customer did not leave a comment.

RICARDO E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The "check engine light " came on. The A/C really didn't work.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

YONGAN H. 
Rating:
5.0

the best uhaul ever they are always on top of their game entire staff wonderful

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
2.0

truck was dirty when picked it up walked inside and asked them about that and they shoved they shoulders. Bought it back a day early they didn't credit anything. Overall look around before uhaul

Michael P. 
Rating:
1.0

This rental over all was terrible! I mean just that!! From the start of the rental of a utility trailer until the end of all dropping my equipment off. The trailer came off the hitch and a U Haul employee installed it!! Unfortunately that was today, I don't even wasn't to discuss yesterday and the careless employees

LARINA G. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

KYRA L. 
Rating:
5.0

Customer did not leave a comment.

YUSUF H. 
Rating:
5.0

Customer did not leave a comment.

ETHAN B. 
Rating:
4.0

Truck was very noisy and smelled of smoke

JOHN A. 
Rating:
3.0

Anthony was amazing and saved the day. He was quick, had a positive attitude, took charge of the situation messed up by U-Haul scheduling and made it right. He is a great asset to your company

Inna E. 
Rating:
5.0

We had to walk from the uhaul store to the truck over a block away and check the numbers on each uhaul truck to find the truck with our number on it and drive it around to the store for them to load the boxes we purchased. I feel that the truck should have been located and brought around to the front of the store. I'm 78 and walking over a block is a big deal for me.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Kelli V. 
Rating:
5.0

I loveThis location so friendly service

PATRICK L. 
Rating:
4.0

Someone needs to be in the office/desk at all times . I had to wait a long time to check out.

SHEREE W. 
Rating:
3.0

lived in Chicago 65 years and couldnt find this place you should give directions I worked downtown my entire life and thought State Dearborn Clark LaSalle but not at 2600 South U should give directions I was coming from the North

STEVEN J. 
Rating:
4.0

My original rental for 24-hour at another site was switched to 8-hour rental from 8am to 4pm, for sake to rent out to another person (U-Haul greed). Pickup time was 8am, yet the site opens at 9am..shameful. This site's representative Anthony was super nice to come at 8:09am Sunday & opened door for rental. By 5:08pm, past the 5pm close time, he was still there & charge me only 1 day for fairness.

WARNER W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

I like using UHAUL - but you should know that the people working at this location are tops! - Great service keeps me coming back. The customer service rep went out of her way at every turn to help me with my rental. I am grateful for her kindness and will use you again, and again.....thank you!

DOUGLAS R. 
Rating:
5.0

Employees were very helpful. They guided me every step of the way.

DANIEL S. 
Rating:
2.0

The customer service is rude and not helpful at all. Having an attitude while trying to resolve a problem

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Continue to deliver excellent service!

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

MILLARD D. 
Rating:
5.0

N/A

ADRIAN W. 
Rating:
5.0

The person at the desk, was personable and very polite, I can't remember his name, I am an older person and I was encouraged with his politeness. He represented himself and your company very well. Thank you: Al Towns

AL T. 
Rating:
5.0

Customer did not leave a comment.

GARY I. 
Rating:
5.0

I appreciated the excellent professional from everyone who assisted me with my rental.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

Shpend K. 
Rating:
5.0

Customer did not leave a comment.

MAIKA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

REGINA B. 
Rating:
5.0

Customer did not leave a comment.

Harleen S. 
Rating:
5.0

Customer did not leave a comment.

Quentin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eugene S. 
Rating:
4.0

The truck cab was not very clean. I had to wipe it down

Jason B. 
Rating:
5.0

Customer did not leave a comment.

LIONEL W. 
Rating:
5.0

El personal es atento

THOMAS O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally F. 
Rating:
5.0

Customer did not leave a comment.

PAUL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karla E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maurice c.  |  First Impressions 
Rating:
4.0

I had issue getting into the elevator. The system kept on checking me off. Had to go outside and back inside for checking. It was tedious

SERGIO H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammi S.  |  First Impressions 
Rating:
5.0

I felt the management and the workers were very helpful and willing to help clean areas and caring about their customers thank you you all I appreciate your time and your business.

Ceil S.  |  First Impressions 
Rating:
3.0

Even though I select yes on all above there was only one employee waiting on about 7 people, I think the store need to have at least 2 or 3 employees to help the volume of customer that they hid in that day and it took a long time for that 1 employee to check us out. And the store doesn't match other uhaul stores prices.

CHARLES R.  |  First Impressions 
Rating:
4.0

While the staff was helpful at the desk, they did not provide a map or walk me to the location of my storage unit.

Erica P.  |  First Impressions 
Rating:
5.0

Anthony was very helpful! ThankYou!💐

DEBORAH e.  |  First Impressions 
Rating:
4.0

The intake person was excellent. The facility policies were not. I should not need to pay extra for 24-hour access. That is just a yes or no on your customer input screen!!!!!!!!

Gabriel M.  |  First Impressions 
Rating:
5.0

Everyone who worked at this facility were welcoming, knowledgeable and were able to surpass my expectations in regard to product and service.

Marissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARLTON B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jackie r.  |  First Impressions 
Rating:
5.0

Thank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.

adelfia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONYA L.  |  First Impressions 
Rating:
5.0

Staff is very helpful.

Jessica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  First Impressions 
Rating:
1.0

I went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn’t not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You’re staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!

jasmine m.  |  First Impressions 
Rating:
5.0

I was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon Cosey

Sharyon C.  |  First Impressions 
Rating:
5.0

Staff very professional and very helpful.

samuel a.  |  First Impressions 
Rating:
5.0

Araceli took care of everything I needed and was extremely courteous and helpful.

Edgar V.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top