Customer Reviews for U-Haul Moving & Storage of Bronzeville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bronzeville

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Keshia E. on

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Edgar V. on

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Araceli took care of everything I needed and was extremely courteous and helpful.

Ali N. on

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Nothing, it's perfect!!

Alan b. on

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Nice n easy.

Javier P. on

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Equipment was clean enough, but could've been cleaner.

vesna k. on

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We are very happy with U-Haul service.

Norman t. on

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Curtis C. on

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Dee r. on

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Dee r. on

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QIYUAN G. on

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jeff z. on

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Jennifer C. on

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TESA E. on

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andrea p. on

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Great Customer Service

Lorenzo L. on

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Heather M. on

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Location was super convenient to my move. Staff was friendly and helpful during pick up and drop off. The gentleman that greeted me at my drop off was particularly impressive - I spoke to him on the phone regarding an unexpected need for time extension and he was great and then he met me outside and when I dropped off and was very polite, friendly and helpful. Made me feel at ease after a long stressful move day!

Blake B. on

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The person that helped me is clueless, and inattentive. I’ve used this location twice I. 3 months and I would rather drive 20 miles out of my way than subject myself to this customer service again.

Jenifer B. on

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christopher c. on

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allow customer to drop off trucks and equipment at another location

Ramazan C. on

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Calvin P. on

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dont switch equip.ent reservations on customer without notifying them first.

Michael B. on

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The truck sounded like it was struggling when accelerating, which was very worrisome. This may be normal but, some guidance on what to expect would have made the experience less stressful.

Ryan W. on

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Do not rent out equipment that isn't functional (e.g. broken taillights). Have miscellaneous add-ons ready before the customer arrives (dollys, furniture blankets, etc)

alexander n. on

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Everything was excellent. He was able to offer me a promotion on a storage unit. I was promised 24 hour access for the first day, but it never worked. Other than that mishap, the service was great

Arthur S. on

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When I placed the key into the door lock in the UHaul parking lot, I was shocked and surprised to be greeted by a homeless man sleeping in the cab. After I calmed down, I alerted the attended, then she decided to check the unit. She informed me, matter of fact like, that’s not uncommon. I’ll never rent from this location again.

Mosunmola S. on

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None. I had a wonderful experience and service here. The manager Cynthia was very helpful, patient and willing to help me with my rental. My move was stressful but Cynthia made sure that the process of moving using uhaul was very smooth even though I ran into so many issues like the door of the ihaul being stuck and having to go back for extra items. I’m truly grateful for her and would recommend uhaul Bronzeville to all my family and friends. Go team Cynthia

Breneka C. on

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Molly P. on

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Great location - right at on/off ramp to interstate. Very polite and professional staff. Truck clean and new.

latonya p. on

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vincent m. on

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mohammed s. on

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Price

Anna K. on

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nicole h. on

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I wish the clerk had told about the app for faster return. When I realized there was an app for faster return I had already dropped the keys in the box. So I couldn’t take a picture of the gas cage and other parts of the truck.

Huiyuan Y. on

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Jose R. on

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Marcos D. on

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Everybody in that facility was so helpful!!! Great service!!

Joanne p. on

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It was my 1st tim and I was pleased. Thank You

Rani P. on

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Great experience and customer service overall! No need to improve a good experience.

Ruth T. on

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Great service

KENNY J. on

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Great customer service at the store

Adia G. on

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I initially reserved a truck that I could check out through my phone and that was an extremely frustrating experience that I would not recommend to anyone. I think a lot of work needs to be done on the mobile check out system. Thankfully I was able to get a truck from the 2601 S LaSalle location and Cynthia was VERY helpful.

johnnie M. on

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More miles for one way rentals ...

Diana H. on

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raghu v. on

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I had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storage

Vikram R. on

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donnell g. on

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qishun l. on

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XINHANG S. on

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Priscilla M. on

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Dustin W. on

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I reserved a truck near my apartment then as soon as I confirmed, the reservation was switched to a different location MUCH further away. The switch was done so quickly after I confirmed my order, it had to have been an automated system verifying truck inventory. This automated check should be done prior to order confirmation so the customer isn't thrown around as much. The unexpectedly change added about $20 to my order just for the distance (mileage fee is $1.50/mi). Also, the timing changed... and I had already booked my movers (through Uhaul). The timing change really messed up the movers timing as well.

Tyler G. on

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Customer Services was awesome; just something small, make sure trucks are checked, the van we received needed an oil change.

Rachael S. on

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Nicholas S. on

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My reservation was it honored and I was forced to goto a location significantly farther from my home and the vehicle was much smaller than the one I reserved.

Devita M. on

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Phil E. on

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marcus n. on

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Ricky R. on

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Joseph M. on

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Great facility excellent service

Travis M. on

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Arturo B. on

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Lower mileage price and you’ll get all renters in these hard times.

nadine t. on

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Janice S. on

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ricko j. on

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Isaac W. on

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The personell failed to enter in the correct preselected drop-off location (26th and LaSalle) and accrued an additional fee past the return time despite being dropped off much earlier at the correct establishment.

Gavino M. on

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lazar k. on

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** This review is specially for Uhaul- not locations. The worse service ever. Change your company mission statement from we keep promises to we don’t keep a single promise. My reservation was changed 3 times- different locations, different times, and different size truck. I had to settle for a smaller truck and pay for storage service because my boxes did not fit in the smaller truck. I need to make another trip across the country to pick up the rest of my things. I will never use UHaul again. Horrible service and horrible customer service.

Yolanda flor A. on

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bill m. on

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Maritza D. on

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Online check-in is extremely laggy. A better interface needs to be created

Tosin O. on

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roidell s. on

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ANNIESE L. on

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the equipment is run down and fairly banged up... i took a video before driving off and after returning the vehicle of all of the damage so that it would not be assessed to me. the facility was nice and clean, was in and out quickly. However, strongly suggest getting Wi-fi if your platform is now mostly electronic. so folks dont' have strong data plans or may not have enough "minutes" to download photos and such. My data plan was fine but the signal was weak due to the location and construction of the building. I had to walk to the front door to get a clear signal.

regina w. on

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LaTanya R. on

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Check to see if everything works properly before giving out

Patricia S. on

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leevora g. on

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Keep doing what ya doing

Pamela D. on

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Nothing... the young lady that assisted me was Awesome ????

Amanda H. on

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Prior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.

Regina N. on

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Thank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.

blake b. on

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Vincent was my helpful rude and in a hurry.

Tricia M. on

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The two workers were wonderful and very helpful

Houston W. on

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Jeanette was very professional. The location is convenient and clean, but the truck while clean had dents everywhere. Return was easy, too. The young lady was professional.

JENNIFER G. on

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Megan W. on

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The woman helping there didn’t seem to be in a great mood. She also said she would take the pack of 6 blankets that I didn’t use off my order, but she didn’t (I got a call about it later asking why those weren’t returned)

Jamie C. on

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Rommel S. on

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Excellent place to keep your belongings save and secure

hollie a. on

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Young man who provideded me service did a good job

duane j. on

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Keep up the good work!

Whitney P. on

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The agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanks

Ken K. on

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Very easy to use extremely friendly and helpful personnel

Chauntrell W. on

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I came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.

Sharon W. on

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Great service and staff

Danielle S. on

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Great storage! Clean and easy to use facility!

Marvin D. on

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Reservations were screwed up, from pick-up location to type of rental and supplies were added that weren’t requested. Pick-up and returned times were also incorrect. Manager at the store saved the day

shanda c. on

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The people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.

Joel H. on

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Customer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.

kiril b. on

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The online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.

stacy f. on

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Friendly, knowledgeable & amazing staff, thank you for all of your help during my move!

albert w. on

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Sometimes the common area was not clean but improved later.

Mladen L. on

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n/a

Terry D. on

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Eveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasure