Customer Reviews for U-Haul Moving & Storage of Brunswick

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brunswick

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Darren C. | Overall Experience |
Rating:

Very nice location always felt safe and confident with my stuff there

Chris H. | Overall Experience |
Rating:

Customer did not leave a comment.

Beverlly b. | Overall Experience |
Rating:

Customer did not leave a comment.

Bianca D. | Overall Experience |
Rating:

My stuff was moldy when I took it all out of the unit yesterday.

JOSEPH A C. | Overall Experience |
Rating:

It was good whrn someone was in the office on site. Once the office relocated it was Difficult to have access.

barry v. | First Impressions |
Rating:

Dave at Cooks Corner was very helpful.

Carmine L. | Overall Experience |
Rating:

Everyone was friendly and helpful.

Larry s. | Overall Experience |
Rating:

Customer did not leave a comment.

amber c. | Overall Experience |
Rating:

Customer service once again was out standing. The women working is helpful, kind and quick!

PAMELA D. | Overall Experience |
Rating:

Customer did not leave a comment.

lisa c. | Overall Experience |
Rating:

Thank you for your help throughout my unit rental time at this facility in Brunswick, Maine.

evelynn p. | Overall Experience |
Rating:

We arrived in the town two hours ahead of anticipated time. The truck was there, and U-Haul let us pick it up. That also allowed two more daylight hours to make the 5 hour drive.

Robert F. | First Impressions |
Rating:

Check in was uneventful and Dawn & David were very helpful.

JOHN P. | Overall Experience |
Rating:

Clean and safe environment

Hyden C. | Overall Experience |
Rating:

No lock waiting in unit as promised when we moved in, and staff failed to close our contract when requested after move out.

cody k. | First Impressions |
Rating:

Associates are very knowledgeable and eager to help. They answered every question I had. Highly recommended

sandra f. | First Impressions |
Rating:

Very helpful man showed me all appropriate selections that were available at the facility. Man in the office was polite and helpful.

barry l. | First Impressions |
Rating:

Na

CAROL S. | Overall Experience |
Rating:

Friendly and helpful staff. Technology issues need to be addressed at checkout.

Larry s. | First Impressions |
Rating:

First class as usual.

chris g. | Overall Experience |
Rating:

My initial contact was well handled as I had never rented a unit for a duration of time and had many questions and concerns. Payment notification was very good. Would definitely rent from again.

elizabeth m. | Overall Experience |
Rating:

The manager and the staff were very helpful and understanding ... It is challenging to be moving and having a friendly staff is really a bonus ! Thank you ... Very grateful!! Elizabeth Meyer

Charlie W. | First Impressions |
Rating:

I reserved a 10x40x10 a month ago. Came free with 26 ft truck rental. I spent almost 4 hours and 6 different phone calls to get it all set up. When I got there - none were available. Awful experience

CAROL S. | First Impressions |
Rating:

Very professional and helpful.

L-an J. | First Impressions |
Rating:

Absoluut horibaale ondervinding.

Tristram T. | Overall Experience |
Rating:

Great service every step of the way.

maia p. | Overall Experience |
Rating:

Very difficult to get ahold of staff even during business hours, and when I did finding a staff member they often were not able to help me.

Vanessa K. | First Impressions |
Rating:

She was fast, professional while being friendly all at the same time. I would use them again.

Betsy S. | Overall Experience |
Rating:

great

Nikki S. | First Impressions |
Rating:

Clean, accessible units, staff was helpful and friendly. Definitely appreciate the one month free storage. Would have appreciated a heads up about the office at the location I was given being closed.

DAVID P. | Overall Experience |
Rating:

Incredible service, always helpful, unmatched friendliness, and without a doubt, very much appreciated professionalism. And a personal 'Thank You' to each and every staff member.

lorrie c. | Overall Experience |
Rating:

Great

Doug M. | Overall Experience |
Rating:

thanks

carol r. | Overall Experience |
Rating:

Mike was very helpful, and knowledgeable. He offered us suggestions to make the move go more smoothly. The storage facility was secure, clean, and safe, and the truck we rented ran well.

MAUREEN B. | Overall Experience |
Rating:

I was always impressed with how responsive and helpful Mike (@Cooks Corner, Brunswick,Maine) was. Just having his kind manner through difficult times made my experience so much easier. Good people.

Sharon M. | Overall Experience |
Rating:

I did expect a call back from Mgr since the clerk on duty could not sign me out of the rental contract for the storage unit #161 which was cleaned out the same day we rented the truck to move.

parnell h. | Overall Experience |
Rating:

Mike C. is the best part of UHAUL. The only reason I didn't give an overall rating of excellent is because UHAUL corp kept sending late notice when I could prove by the bank they were paid on time.

DAVIE H. | Overall Experience |
Rating:

Excellent staff. Very helpful!

kathi f. | Overall Experience |
Rating:

Expensive but nice

Roxanne W. | Overall Experience |
Rating:

Our unit leaked... an antique desk was damaged by a water leak in the ceiling.

JERRY D. | Overall Experience |
Rating:

They were very patience with me in the end of my rental process

gayle d. | Overall Experience |
Rating:

I need to close my account I've cleaned out my in it I'll be up this week to sign paperwork thank you

Patrica A. | Overall Experience |
Rating:

Excellent customer service!

Mary W. | Overall Experience |
Rating:

The ceiling was coming down, the door dented, and after the 4 month stay MANY items were mildewed which made me wonder if water was leaking Into the unit. No to furniture into a unit again.

MICHAEL M. | Overall Experience |
Rating:

Very good service.

Sharon M. | Reservation |
Rating:

We have used U-Haul for both rental trucks and storage and have only good things to say about the service. Would refer them to anyone we know that is moving or needs storage. A really well-run place.

shari o. | Overall Experience |
Rating:

Great place

KATE W. | Overall Experience |
Rating:

MIke and Clem took very good care of me - and more importantly, my precious belongings for over two years, while I was living 3000 miles away. This is a first rate facility. I never give 5 stars!

ray S.
Rating:

Customer did not leave a comment.

Theresa C. | Overall Experience |
Rating:

No one was in office during working hours to speak with about unit. My belongings were ruined from a leak in ceiling and had to chisel ice at one point. Mold formed and corrosion on metal objects form

Shelly B.
Rating:

Customer did not leave a comment.

douglas M.
Rating:

Customer did not leave a comment.

leanna H.
Rating:

The guy that got me all set up was great! He let me borrow an adapter and when I returned the trailer he backed it in for me. Super helpful! The guy deserves a raise. I will definitely be returning in the future.

NED M.
Rating:

I thought the insurance was too high. It was basically 50 percent of the rental fee.

JAMIE B.
Rating:

Mike at the Gurnet Rd. location is fantastic. He is very nice and helpful . He really knows his stuff and is the definition of customer service.

kathleen D.
Rating:

Mike is the best. Just have the drop off location secure and not change after the rental transaction or during a drive towards the location that was expected and desired

nichole C.
Rating:

Love this location, they are incredibly helpful and friendly

Kayla S.
Rating:

Nothing, the two gentlemen there were very nice and helpful. They looked like they were enjoying their jobs and having a good time.

leon W.
Rating:

Customer did not leave a comment.

Linda S.
Rating:

accomidating even though he said I had wrong paper work

Robert M.
Rating:

Customer did not leave a comment.

KAREN H.
Rating:

Customer did not leave a comment.

stephen M.
Rating:

Customer did not leave a comment.

SUSAN B.
Rating:

Manager went above and beyond to get us a truck on short notice! Also significantly less expensive than a competiter...

dave L.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Great service. New truck!

WALTER S.
Rating:

Customer did not leave a comment.

BONNIE W.
Rating:

Customer did not leave a comment.

Jim P.
Rating:

I have never had a bad experience with uhaul...but I will never again rent a trailer without a jack to help attach and detach the hitch. The design is ridiculous and I hurt myself.

Timothy B.
Rating:

The 5x8'trailer was well designed for loading and securing our furniture and queen mattress. It rode well on our 600 mike trip including handling some rough roads. Other than naturally blocking the rear view (but the side view) mirrors it did not negatively impact the driving of our 2003 Sienna van. The only complaint is that the safety chains seemed too long and the advice over the phone after pick-up tobtwist them still left them touching the ground

LAURIE H.
Rating:

Customer did not leave a comment.

JOHN S.
Rating:

Customer did not leave a comment.

catherine H.
Rating:

I thought Mike was especially helpful. He made the whole process go very smoothly!

Christine M.
Rating:

Nothing the staff was excellent, helpful and friendly which isn't always the way uhaul has been in my experience! It was a pleasure speaking with both of those gentlemen!!

Edward G.
Rating:

No improvement needed.

wende C.
Rating:

Great intake.... w/o power! Thank you!!

JIM T.
Rating:

Mike is fantastic. Thanks for all the help

kip S.
Rating:

The gentleman was very helpful assisting me with setup of trailer.

Nancy M.
Rating:

Customer did not leave a comment.

Donor D.
Rating:

The whole experience was a pleasure....more than expected.

Paul A.
Rating:

I received friendly and efficient service. The van was ready ahead of time and the attendant gave me helpful information about the operation of the vehicle.

Chuck P.
Rating:

Customer did not leave a comment.

WILLIAM H.
Rating:

They went out of their way to correct a snafu I had with a reservation, making sure my needs were met. Excellent people, and the van was in good repair and performed well. Kudos all around!

jocelyn S.
Rating:

Customer did not leave a comment.

Virginia M.
Rating:

I found the manager to be a little cold and less caring to a woman hauling a 5 by 8 on her own. But on the great side; the employee named Clement was extremely helpful, pleasent,and fare. Was a pleasure to deal with; so much so, that I hope this gives him credit where credit is due!

GORDON C.
Rating:

The fellow at this location is very courteous and professional. I would highly recommend this location.

nancy A.
Rating:

Customer did not leave a comment.

kris S.
Rating:

Customer did not leave a comment.

MATTHEW R.
Rating:

Customer did not leave a comment.

robert J.
Rating:

Everything was great. Very good service.

donald T.
Rating:

I wish that the vehicle would be filled with gas. I have rented twice with the fuel 1/2 full.

John K.
Rating:

We always enjoy working with Mike. He is definitely an asset to Uhaul

Shannon L.
Rating:

The worker Mike was great, no problems but the truck seemed really old and clunky, more so than I've ever used before. I realize these trucks go all over but the one I had seems like it should be retired. It made a lot of noises and rattles even when empty.

craig T.
Rating:

Nothing. it was great.

CHARLES A.
Rating:

Why wouldn't it be a positive comment? Mike, Clem and Phil are three old school guys who do their job and take great pride in doing a GOOD job. They have each taken the time to form a working relationship with me and made me feel a welcome client in their busy busy day. Maybe once a year I bring them a fresh baked apple pie to thank them. Four years of renting out of Cook's Corner ... no pie. Shifted over to Gurnet when Mike started working there ... started baking pies. Food for thought :) You guys all treat me well. They just make me feel a part of the team.

ANTHONY L.
Rating:

Customer did not leave a comment.

fred P.
Rating:

Mike and Clem was very helpful and professional. I will be recommending this store and only this store to everybody. I would like to thank Clem and Mike for all there help

ALBERT L.
Rating:

This location is a scam! Beware!!!! I received a quote online picked up the truck with no issues.only to return it with a much larger bill than quoted,when I asked why the price change the manager got really rude and basically told me "to bad" that they don't have a 14' box truck that they changed them to 15' and added a significant rental fee with out disclosure.at the time of pickup I specifically asked for a 14'truck like I saw online had the attendant told me the 14s are now 15 with a huge price jump I would probably still have rented the truck,but I feel like I was taken advantage of and I have found out since that this perticular location does that frequently.i am now contacting the better business bureau for further results

STEVE V.
Rating:

24 hour drop off s a major plus to this great and convenient location.

susan T.
Rating:

Customer did not leave a comment.

MATT A.
Rating:

Location was great. The hold time and customer service call center is horrible

Norman T.
Rating:

Customer did not leave a comment.

John J.
Rating:

Please provide the actual booking address in the confirmation email - I ended up going to all three Brunswick locations before arriving at the right place.

SHARON M.
Rating:

Always a pleasure to use this facility and interact with all employees here.

DAVID C.
Rating:

This is the best U-haul rental location that I've ever used! Professional, friendly and the equipment is always in top shape.

Dana J.
Rating:

Customer did not leave a comment.

ANDREA M.
Rating:

Customer did not leave a comment.

MARK P.
Rating:

Customer did not leave a comment.

dan D.
Rating:

Customer did not leave a comment.

William T.
Rating:

Customer did not leave a comment.

mariah C.
Rating:

Not a thing! Had a wonder experience renting from you.

Andrea A.
Rating:

Customer did not leave a comment.

Hope T.
Rating:

Customer did not leave a comment.

edward M.
Rating:

Customer did not leave a comment.

tom F.
Rating:

Customer did not leave a comment.

ANDREA T.
Rating:

Customer did not leave a comment.

Nathaniel B.
Rating:

Customer did not leave a comment.

Sabine M.
Rating:

I am a repeat customer at this location and always pleased. Michael (as well as Clement and all the staff) is always professional, friendly and super efficient. Knowledgeable about equipment, rates and times. Michael takes pride in his job, the service given and he seems to care about his customers. 100% kudos for this location.

JAMES S.
Rating:

trailer seem to have leaked a number of thing were wet when unloaded

Paul A.
Rating:

Customer did not leave a comment.

SKIP R.
Rating:

Customer did not leave a comment.

Sharon M.
Rating:

Good people good customer service.

PETER C.
Rating:

Customer did not leave a comment.

Howard J.
Rating:

Customer did not leave a comment.

FRED B.
Rating:

Customer did not leave a comment.

Ann H.
Rating:

No improvement necessary. The attendant was very helpful and friendly. We will use them again.

SHARON M.
Rating:

Great place to do business with - good customer service too.

JODY H.
Rating:

Excellent and efficient service!

heidi D.
Rating:

Customer did not leave a comment.

GREG B.
Rating:

Customer did not leave a comment.

Teresa D.
Rating:

Customer did not leave a comment.

Elizabeth I.
Rating:

Outstanding personnel. They know their business, they care about the customer and the experience. Thank you!

GRISTNA E.
Rating:

Very friendly and helpful.

DAVID C.
Rating:

This U-Haul representative is the best! I used him several times and he is a total pro and has a great attitude!

Kris S.
Rating:

Mike did a wonderful job. Not only did he call in to confirm the reservation, but when I got there he made the whole check in/out process really simple. Moving is never easy, usually stressful, and through a few simple words, and a lot of smart thinking behind him, he made the whole process a lot easier. Moving is never easy, always stressful, and Mike did a great job in making a lot less so for all concerned. His site is well-maintainedand rational to use, so please make sure he has the resources to do what he needs to do to keep doing the wonderful job he is accomplishing.

LeAnne G.
Rating:

Customer did not leave a comment.

Chris H.
Rating:

The gentleman running the place was WONDERFUL!

Corey W.
Rating:

Best Uhaul E)experience I have had, very friendly and helpful staff!

LAUREN F.
Rating:

Nothing, really. I had a tough situation with movers standing me up and UHaul manager was VERY accommodating in all ways!!

ELAINA S.
Rating:

Customer did not leave a comment.

BRADLEY W.
Rating:

This was an amazing experience. Everything went smooth, and the gentleman who helped me was fantastic. Thank you.

bob G.
Rating:

Customer did not leave a comment.

Douglas M.
Rating:

Customer did not leave a comment.

EDWARD M.
Rating:

Customer did not leave a comment.

mike W.
Rating:

Mike made this easy.

adam S.
Rating:

Customer did not leave a comment.

norman T.
Rating:

The gentleman there was very helpful and seemed to know the equipment well.

Mark H.
Rating:

Customer did not leave a comment.

JOANNE R.
Rating:

Mike and Clem are excellent , fully focused on the customer and their needs. They have consistently helpful suggestions. Please supply them with additional salt to tackle the driving areas out front. I would recommend this location to anyone I know.

No reviews have been submitted for this location.

Back
To Top