Customer did not leave a comment.
MONICA H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Brunswick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
General manager did a great job. I appreciate his hard work and prompt service. 10/10 will be using them again.
Brandon RThe inside of the truck was dusty but the main issue was that the key did not appear to fit the ignition properly which caused issues with unlocking the steering wheel to start the vehicle. At one point we spent 30 to 40 minutes trying to get the wheel unlocked. When we called the location they were aware of this problem so why continue to rent the truck without fixing the issue. This contributed to us needing to extend the rental time. Frankly, I don't think I should have been charged for an extra day.
TANJA WI did not move out the storage my items were removed without my knowledge I got a call from an employee asking if I removed my items, the next day my account was closed as if I decided to move out. All my items were removed without warning and I had until the 7th of October to pay. No one wants to explain to me why all of my belongings are missing. I spoke with a lawyer today about this and I will make sure justice is serviced to a paying customer, it’s just crazy I paid for storage expecting to have my items in a safe secure area and everything was taken from me. I do not recommend using this storage facility they can’t keep employees and no one knows what the policy is.
gary m | Overall ExperienceDaniel, the general manager, was a huge help and very customer oriented. It was much appreciated Good job U-Haul
DANIEL ZLooked after me well.
LAURENCE Pmanager on site was super nice and cheerful, which definitely made our awful day of moving a lot better. make sure he gets a raise and that apartment set up nicely once it's built!! he was so nice my roommate started calling him u-haul jesus lol
Alissa S | First ImpressionsSecond experience of excellent service
GWENDOLYN HI went into the Altama location to reserve the truck several days prior. However the app sent us to another location to get truck. This place didn’t open until much later in the day! Luckily Daniel at Altama realized what was going on and helped us out. If a customer goes to a location to reserve a truck, that is where truck should be picked up unless customer asks otherwise.
MICHAEL HEven though I used the app for booking the van, the U-Haul staff were present to assure the process went smoothly
Craig NGeneral Manager was exceptional!
MARK KFive-stars
JOHN PSales personnel friendly and informative
JERRY DGhetto
DURAND GThe representative that assisted me was friendly, helpful, and happy.
JOHN LThe van needed vacuumed out as there were crumbs and dust covering the front seats and floor.
James RTraveling distance to rent a truck, it would’ve been easier if I could’ve arrange a drop off at my residence
MAURICE WNothing all was good.
DANITA MYes
DONNA SThey were very helpful with trying to return my rental. They helped me understand why I was charged double the price. I will be contacting uhaul about this mishap.
Brandi CThe pick up and drop off process was very quick. Thank you!
MIRANDA SNothing, everything was great...truck was ready..employee was very friendly & helpful...easy return
JANICE BI was overcharged from my original rate of $86.00 online to $137.00 in person.
TYRONE TThe best service and reliable love the crew and RYAN go over and beyond to provide EXCELLENT service
DONNA SPicking up my reserved 4x8 trailer was fast and easy. The furniture pads were clean and in new condition. The attendant was very friendly and helpful.
DALE TI had an awesome experience. I came in and the services were over and beyond! The workers were so cordial. I am so THANKFUL!
REGINA CThis is my go to place. Easy to work with and provides great service. Daniel was terrific.
GREGORY UStaff was great & return process was easy.
WILLIAM FThe truck had some damage to it which I didn't expect to see.
TYE BNothing
LUKE BSimple and great experience. This is one of my "go to" places.
GREGORY UThe steering on the truck made driving unsafe on the highway. It was very scary
KATRINA BI was in and out with no issues.
DEANA JManager was great to work with and extremely knowledgeable and helpful. I would highly recommend this location!
KEITH DManager did a great job from reservation to pick up.
CHARLES LEmployee did not properly hook up trailer. Had to correct it prior to leaving.
LUCIEN LNothing everyone was well mannered and no very good facility rental at ease
JUAN FThe customer service was excellent. We were able to get our truck a day early which made our move even quicker.
CHRISTOPHER JExcellent service Robert was very nice and polite
LASHONDA JDirty Dirty Dirty, the bathroom was constantly filthy. Roaches in my storage that is why I moved out, and the G.M was never there for me to talk to. It was like she was on a month's vacation. I certainly would not recommend this place for anything other then a complete over haul of staff but then again they told me how much they get paid...you get what u pay for..
ROBERT P | Overall ExperienceLow battery fire alarm kept beeping. Asked to sign document electronically without document
WILLARD SThe U-Haul personnel was incredibly helpful and friendly at this location.
BENJAMIN CThe trailer had not been serviced and had bags and debris in the back. In addition, the left front wheel/tire was either out of round or the rim bent. Cause of bouncing of the trailer, low speed and was destroying the tire. I reported it to the gentleman who unhooked. Hopefully they will repair it before it goes out again.
TONYA BTried to turn in in person but looked for 30 minutes and couldn’t find anyone that worked there to talk to. Then used the app but the app would not load pictures. So I looked again for someone that worked there. Even walked in to office and back area. No luck!!!!!
DAVID HThe WiFi and the internet transaction time took forever. They said they are always having trouble with the U-Haul website and the timing was unacceptable.
ALLEN FThe tech that installed the 4 wire flat connector kit with converter is absolutely not qualified. He did a very poor job and dangerous as well. When I returned to have it corrected another tech did the rework and likewise he did very poor sloppy and dangerous job. Both should not be working in that shop.
Christopher SKimberly always does an excellent job performance. Kind, helpful and thoughtful. Uhaul has a wonderful employee. Sincerely, Norm
NORMAN WSite manager had excellent customer service skills, reviewed our contract with us, and answered every question. It's rare to have someone go out of their way to be so helpful. She deserves a raise!
CHARLOTTE MI planned to buy a sectional sofa but after we saw it we did not . Rented trailer but never put anything inside. Service at store in Brunswick outstanding,all were knowledgeable, helpful and professional
norman wQuick in and out service
SHEMAR RStephanie was great, stayed late to help with check in.
DAVID AAlan was amazing! He answered all my questions and got me taken care of very quickly. He is so professional and kind.
Rachel B | First ImpressionsMade 3 calls to check availability. Was told 3 times she would check and call me back. Never happened. When I got to store all 3 women there denied they talked to me. Made reservations on line. The man who checked me in, didn’t know how to operate the register, took 15 minutes to get contract. 4 employees on duty and half the time nobody was answering the phone. Worst customer service I have seen.
LARRY M | First ImpressionsThanks for the great customer service yall help me with everything I needed
SHONDA R | First ImpressionsThe manager comes in at three o'clock and it's a inconvenience to pay your bill so I was hoping that I could pay it on line, because I be down in my back as well and can move at times and have problems paying on time as well.
DAVID M | Overall ExperienceRecommendable courteous staff
James J | First ImpressionsThe staff were very professional and helpful upon arrival. All needs were met with excellent service including communication and assistance. Thanks Joey and crew for keeping my property clean, secure and safe.
CHARQUITA H | Overall ExperienceThe staff there was so friendly and so inspiring when it comes to how UHAUL helps so many people in so many ways. I for one think that guy JOEY is amazing and deserves a raise.I will recommend uhaul to anyone...
ROBERT P | Overall ExperienceJoey is very professional and cares for his customers
CHELSEA P | First ImpressionsThe General Manager at the Location was very polite and helpful. I will be coming back again.
Jalia B | First ImpressionsJoey Howard and Bernie Mitchell where a great help i was really impressed by there knowledge of what I needed and my family needed there knowledge and customer service was out standing I would recommend them to anyone who has moving and storage needs.
ROBERT P | First ImpressionsThe general manager Joey, was very respectful, kind, and helpful. His great customer service skills where delightful greeting customers with a smile and conversation that was helpful among selecting the right products. Thanks Joey for all that you do....
CHARQUITA H | First ImpressionsImpressed with storage manager for reaching out to verify and complete my move-in before I even had to think about it. Very informative and friendly.
Tyra L | First ImpressionsI was treated very well and I will use it for further business. Thank you
JULIE D | First ImpressionsI would recommend it to anyone....Thanks so much....
CANDACE C | First Impressions