Customer Reviews for U-Haul Moving & Storage of Burlington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Burlington

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Jacqueline P. on

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Ernest R S. on

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David M. on

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Closing the contract was not done correctly and I had to follow up with customer service to solve the issue.

matthew h. on

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Great experience

Sherine R. on

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Maureen S. on

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William R. on

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Adriane D. on

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Edward C. on

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Quarter F. on

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Horrible they quoted us one price then charged us 70 extra and now all I get is the run around

Stephanie U. on

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I’m not rating the location, I’m rating the company. U-Haul made moving even more difficult than it already was. I requested pickup at one location but instead, I was sent MILES out of my way and ended up paying $135+ instead of the $80 I was quoted; all because of the added mileage. Never again, U-Haul, never again!

Wilhelmine E. on

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I think the mobile check in is terribly inconvenient and time consuming. I would have rather checked in with the three people sitting at the desk relaxing than wondering around the truck parking lot alone trying to figure out what was going while the app took 20 minutes to verify my drivers license. I’ve checked in with the people at the counter before and it’s much easier.

Joyce P. on

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The managers very inexperienced.. or plain dumb. He is exceptionally rude.. and ignorant. I hate this facility. And would prefer that uhal move me some where else.. at their expense. I would never recommend uhaul to anyone with the experiences I have since encountered.

Betty Ann C. on

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My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1

Topaza W. on

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Great Gentleman who greeted me and received/checked-in the truck and equipment return. Very Nice and Professional!!! He made it smooth and easy....no issues.

Debbie A. on

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Not charge me incorrectly for extra days I didn't use!

Amanda K. on

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We had a difficult time getting through to this location via phone. We called on three different occasions different times of the day just to confirm our truck was on site and ready. I got the answer by calling a nearby Uhaul instead.

Anna T. on

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Kenrick A. on

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I received a bogus damage report by email after dropping off the vehicle and being told that everything is fine.

Claudia A. on

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Aqila C. on

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lucas c. on

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I needed a truck to use for a day or two for my buissnes. Im a food vendor on the weekends and I drive a school bus during the week. When I had called and asked about a light duty pick up truck's ball would work for my 1 7/8 trailer and was told it would. I got the truck home loaded it with all my stuff to go out amd went to hook up my food cart and low and behold it did not fit because the ball was 2 inches. Immediately called customer service and that got me no where except to go ahead and just take the truck back. I filed a compliant. Since I drive a school bus I had to have my wife call the location I got the truck from they refused to talk to her about it. And went ahead and charged me for a truck that I was unable to use. First I shodnt have to pay for something I wasnt able to even use. And second If I cant get a refund Ill be going to some where else. My trucks broke and itll be a couple month's before it gets fixed Ive always enjoyed uhaul but Ill pay more at budget even if its further and a little more costly.

donniel g. on

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A good improvement would be to return the hold money immediately after the equipment has been returned. A customer shouldn't have to wait 3-5 days for their money to be returned after being charged twice. Why not complete the transaction with the money you have on hold instead of charging the customer again for the full rental price? This way you don't have to return it and the customer doesn't have to wait for it.

Bill F. on

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Cindy W. on

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jan g. on

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Timothy N. on

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Linda M. on

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I don’t know where they found the current Management team at this location... but they are lazy, rude and late!!!!! Don’t bother going here unless you want to be annoyed! They won’t open on time . They won’t answer the door or the phone. They will complain they have to help you!

Madeline S. on

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kevin d. on

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Julia C. on

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Loved the location fast easy recommend to everyone

Jon H. on

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ernest G. on

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Gracie J. on

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Mical S. on

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steve t. on

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Franzella W. on

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Being over charge returned the van back The same day and charge me and extra $20.00 and don’t have a real sign stated a drop box key miscommunication and the young lady saying out loud you still have to pay $20.00 very rude

Julia P. on

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The live verification can be alittle bit faster

Kenneth P. on

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PETER D. on

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Joseph L. on

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peter M. on

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Sherri C. on

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NO COMMENT

markese c. on

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My brother rented a u haul to move all my furniture and home items and they swiped his credit card numerous times for the payment of the mileage. When he bought the matter to the employees attention they said they canceled a payment and it would be returned with in 24 hours but it wasn't.

Nicole T. on

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CRAIG B. on

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Carlos H. on

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BROOKE A S. on

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There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back

Jeanine G. on

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Dylan J. on

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Assist the Customer without appearing to have an attitude.

RYAN V. on

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Customer service was excellent. No improvements required. Both guys were cool and helped greatly.

Michael W. on

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Hire people that actually have customer service skills... I rent from Uhaul several times a year. This is an terrible site with horrible service... Worst experience so far. Nothing like Bensalem whatsoever. Will never return. Is worth the trip back over the bridge to Bensalem Uhaul.

Louis M. on

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Great truck easy going

Dan G. on

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harpreet s. on

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loreen k. on

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elizabeth r. on

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The young man did not offer the elder woman a seat. She stood while the did the transaction. He was on a phone the whole time. Business phone I don't know. He did not ask if I wanted a paper copy or email receipt. He was fast. So fast, that the other worker and him placed 2 customer in same van.

Diana C. on

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Staff was friendly and accomodating

Christopher R. on

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Rushae G. on

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MIT S. on

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Everything was great

Rodney J. on

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Professional.

WYDIA A. on

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More specials and sales

DOUGLAS H. on

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Really great and helpful staff

Keesha B. on

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Martha t. on

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kenya i. on

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The manager was very unfriendly and rude over the phone

CHIMIR S. on

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Yahairah K. on

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The representative took his time with me. He was thorough and very helpful.

benjamin b. on

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BRYAN L. on

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michelle c. on

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No hidden fees with them. Everything was perfect!

Lorraine N. on

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Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!

George k. on

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happy with service but would like it to be a little less expensive.

Thomas S. on

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Truck was ready to retire

RUSS I. on

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Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie

Ethel J. on

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I was was happy to store my belongings with your company and will do it again!!!

khalilah o. on

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It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.

luz d. on

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People that work there are not that freindly rush u put yhe door dont want to ansser questions

BERNARD O. on

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I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won’t let me type everything.

Norma W. on

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Kevin M. on

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Thank you

micheal m. on

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Nichole D. on

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The manager at this location was very helpful

Wilfredo T. on

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Very freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.