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Tom SCustomer Reviews for U-Haul Moving & Storage of Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul maintains its core values to always be committed to expect nothing less then, better then the standard storage companies options, in big ways. They are top shelf, top dog, top pop, top iCal, top o the morning to ya,. The bathroom is cleaner then mine, and more. Ye that from the top cat, in my stories anyway...
Allison H | First ImpressionsExperiences during my last two visits to empty my unit: The padlock slide bar on the door had to be knocked open with a hammer. It was very difficult to get the door up. When closing the door door it fell off the track. A worker had to come fix it so it would close. The security gate key fob wouldn't work so I had to manually enter the code. I emptied and swept the unit clean. I had a MAJOR problem with mice. There was feces EVERYWHERE IN EVERYTHING! I had to get rid of a lovely paisley pinwale fabric love seat with floating bottom cushions and secured back cushions and matching pillows because the mouse droppings were all over it. The mice chewed up a full size sponge egg carton mattress cover. I had to discard a full size box spring and mattress set because of mouse contamination. A white kitchenette set consisting of a table, two chairs, base cabinet with drawers and cabinet doors and an add on top shelf unit with wood framed glass doors had mold that stained the paint and had to be discarded. I salvaged a hand built tallship sailboat model. I covered it but the mice got to it and chewed on the strings and misc other parts until it started falling apart. I requested a credit for my remaining days in the month. I was told the local office couldn't do it and to call headquarters.
YOLANDA S | Overall ExperienceI do not have anything negative everything is really good from customer service to office staff and Manager Thanks for everything I will definitely recommend Uhaul to all of my family and friends
wilda t | First ImpressionsAlways helpful anytime I had questions or issues. Sad to be leaving the area because of the friendliness and convenience of service.
Brent P | Overall ExperienceMany items in my unit were moldy. I'm very very upset.
VIOLET O | Overall ExperienceThe increase in prices every year are a turnoff. Set the prices a little higher at the beginning, lock people in on that price, and never change it for the duration of the individual using the storage unit. You can use this to incentivize on time payments if you disclaim that late payments may result in the storage unit price being reconstructed for current market averages.
alan s | Overall ExperienceMoving out staff gave me a hard time . So I had to contact the nice guy Mike who help me in the first place . So one didn’t do there job when I moved out on the 19th and was questioning me so I had to contact Mike knight for him to help me to close the account after the other staff gave me a hard time . Thank you Mike
tionna m | Overall Experiencefriendly staff
SYED S | First ImpressionsShould be 24 hr access but I don’t own the company I just make em richer
KEION J | Overall ExperienceI like the size you offer
John L | First ImpressionsThe young gentleman at the counter this past Saturday and the last few times I’ve been there was quite professional, friendly and helpful.
Thomas J | Overall ExperienceWrong email address!!!!!!
EFRAIN C | First ImpressionsStaff were very courteous. I had the pleasure of meeting two young men. I believe one of them is Mike? Each time I needed assistance, they were very helpful.
CICELY F | Overall ExperienceVery helpful and accommodating. Staff on site were great!
William B | Overall ExperienceKevin provided great information and service.
JUAN V | First ImpressionsEverything was fine just price was too high.
Aaron M | Overall ExperienceStaff was always helpful and polite. Thank you.
Tim H | Overall ExperienceI was very satisfied with the facility and the only reason I moved out was because the location was an hour away from where I currently live. I had planned to move to that area, but my situation changed and I didn't make the move. I would recommend this facility to anyone looking for storage.
Garvin C | Overall ExperienceStaff very knowledgeable about everything Uhaul related. Storage was clean and well lit outside. Rented a truck to move my belongings and it went without a hitch. Would recommend anyone to store or rent from them.
Michael E | Overall ExperienceThank you for being one of the best places to store my things. You always helped me out whenever I needed it. And your bathroom was truly the cleanest one I have ever had the pleasure of using. Thanks again...
ALLISON H | First ImpressionsI had my things stored for under 30 days followed all the rules of what not to store in the unit and the mice destroyed some of my things anyway. Mice destroyed my carpet and the padding (to make nest in them) my couch which has been in my family for over 50 years was a temporary bed for the rodents. Destroyed wooden masks. I’m so mad I couldn’t afford mattress covers because they were filled with feces in urine. The workers just apologize and handed me a number to put in my claim. I will never use an outside unit or U-Haul storage unit again. I will not be referring any friends and family. I definitely will share my experience.
VIVIAN T | Overall ExperienceRats and mice got into my storage unit and left crap everywhere and there was one dead in one of my boxes
Darius J | Overall ExperienceSome of my items were water damaged. I reported to the office and never got any resolution or callback from management yet, when my payment was just days late I got numerous phone calls and messages.
Tyrone B | Overall ExperienceI was totally satisfied with the services.
Vernita f | Overall ExperienceWas told the entry to my unit would be paved however it has been over a year and I'm still walking on big rocks which is very unsafe. I'm new due to office closing my account. Ultimately having to start a new contract. The manager did compensate me for inconvenience. However still no paved entry!
Arthur S | First ImpressionsThe young man was very friendly and knowledgeable
GAYE B | First ImpressionsExcellent service, Thank you so much!
ezell j | First ImpressionsUhaul was getting too expensive $223 per month.
Joyce G | Overall ExperienceGood service
Harry H | First ImpressionsStaff was good but some of my items were water damaged from an apparent leak in my unit. Hoping to have my items replaced or be reimbursed for them.
Tyrone B | First ImpressionsGreat 👍
Brenda B | First ImpressionsI was very happy with everything I well use yall again if need to we’ll tell family and friends about y’all Thank you for everything GOD Bless
Johnnie D | Overall ExperienceService was quick, smooth and efficient. Staff was super friendly and helpful. Definitely recommend
Anita D | First ImpressionsAlthough the office was able to view my reservations, it was never available on the app. On day of move, the systems were not up, constantly down in middle of check in. It took over an hour to get my truck which cost me an hour extra with movers. I left a friend to wait and get vehicle as I had to go meet movers. They found a work around that sent her to my house with a 26' truck, I had reservations for a 15'. I called immediately and was told that was what I ordered when in fact, I had reservations for a 15'. This too was unacceptable as it was too big for our needs and at a higher cost. Upon returning, the storage recommended was a closet when in fact I had a 1 bedroom condo. Going back to the office, I was extremely upset, and was now fed up with Uhaul. The young lady had the audacity to tell me, there was no need to be aggressive when I wasn't aggressive, I was mad, very mad, upset, annoyed and further in debt than planned. It was not her money, time or effort put into this, it was mine. I will never again use, recommend or consider Uhaul. Furthermore, they did nothing to make good on Uhauls bad business. Absolutely the worst experience in moving. I have nothing good whatsoever to say.
Jennifer A | First ImpressionsCongratulations Great experience The best attended
Martha A | First ImpressionsEmployees were very friendly and made me feel comfortable.. they answered all questions promptly and treated me with care.. pleasure doing business with
ANTWAUN Y | First ImpressionsGreat service. Got what I needed for the time I needed it.
Michael D | Overall ExperienceVery difficult to reach the manager in the facility.
Doris S | First ImpressionsGreat service and communication. Thank you
Michael D | Online Move InThere was know problems with my units.
esther p | Overall ExperienceI would like to thank U-Haul and their staff for a job well done!
Aundruy M | Overall ExperienceThere was a dead roach (or something) on the welcome paper when I opened the unit lol
Bill H | Online Move InThe online move-in and move-out options were very convenient. Staff at this facility were friendly and helpful.
Alanna T | Overall ExperienceI rent a small container and didn’t like the fact my belongings would be stored in a container that house a portable Rat Bait Station for rodents .
David M | Overall ExperienceVery courteous
Arthur S | First ImpressionsGreat customer support and service . Thank you
Bruce H | Overall ExperienceEVERYONE AT THIS FACILITY IS AMAZING! I HAVENT HAD THE PLEASURE OF MEETING CHRIS YET BUT I HEARD SHE IS DOPE! I’m grateful for them all they are so professional and caring.
Latara W | First ImpressionsThe attendant working the desk was excellent.
ABBEY M | First ImpressionsNo
Augustine R | Overall ExperienceVery Helpful
Nikkia J | First ImpressionsPretty self easy only complaint was that the storage tag was labeled with the wrong number which made it a bit difficult to find. And better lighting is needed at night.
Calethia S | Online Move InChristine Porter is very understanding and very helpful! She is the best
Janelle S | Overall ExperienceChristine was the best and very helpful... thank you!!
ROBERT B | Overall ExperienceGreat staff. Carlie was very helpful moving me in. Quick and painless
Michael E | First ImpressionsThe staff was very nice and welcome me to U-Haul and very helpful I would recommend them to anybody and they really good
rose t | First ImpressionsThe person at the counter was very friendly
Luis G | First ImpressionsThe manager worked with me for the last couple of years. My storage unit door was broken for almost 2 years. It made it difficult for me to go in and out my unit. I had to bring someone with me to help push it up. It was dangerous because once it was up, it could come crashing down. I had to move because I got frustrated.
SHIRLEY B | Overall ExperienceThe guy at the Burlington location seemed annoyed that he had to do his job. Every time I ask him to do something he huffed and puffed. If you don’t wanna work on a Saturday just say that! The two individuals that help me at the Somerdale location we’re extremely polite and helpful but the gentleman at the Burlington location needs to work on his people skills and if you’re stressed out take a day off because I don’t pay money to feel like I’m beyond a annoyance!!
Portia B | First ImpressionsStaff was friendly, was patient
ALICE P | First ImpressionsThe absolute worst experience more than my first time. Always receiving misinformation on rates and availability. I will never use uhaul again and proud to share that with every single person I know. Thank the lord for social media so I can share it with those not in my immediate circle. Shame on this company for the lack of customer service quality and systems in place. I contacted multiple times to have issues resolved. Nothing and still haven’t received a callback from the first complaint filed.
Latrice L | First ImpressionsDidn’t like all the spiders and dirt that blew under the door
Paul R | Overall ExperienceThe average review is not due to location employees. This nonesense about self checkin is ridiculous, we are replacing the human contact with computers. The human touch or interaction is true customer service.
Jones A | Overall ExperienceI was told to vacate by 7/30/22 due to discontinued RV parking which I complied, when I was paid through 8/7/22. I have a letter from the storage manager verifying this. I was not offered a refund for the remaining fee. I have been charged $10.00 for a long time for 24/7 access and my access code only worked 9am-5pm. I mentioned this to management and was never corrected nor the $10.00 charges refunds nor removed from my bills. This can be verified on my account statement. I always paid on time!!!
raul r | Overall ExperienceThanks for having such a storage place there. Good area to have storage.
WALTER H | Overall ExperienceThe gentleman who checked me is was patient (I was a bit scattered and tired) and very thorough.
Richard B | First ImpressionsUnit cement floor was a bit moist/wet.
Cedric D | First ImpressionsU-haul-Burlington is a 5 star corp
Jamal M | First ImpressionsI kept getting an error message when I tried to take advantage of truck and storage deal. All I need to add was email or phone number to complete but your system rejected.
Leighann S | Online Move InInitially I reserved a unit online & when I arrived was informed the size of the unit was not available at the location requested & the system should not have allowed a reservation. The agent was helpful in finding another location that could help and things worked out great..
Natasha D | First ImpressionsProfessional and friendly staff at Sommerpoint, Blackhorsepike, Toms river, Burlington and call center. Except one person who runs his mouth like a non stop motor, not sure where his location at. Not going to mention his name. But he's rude. Otherwise everything was great. Don't let one bad apple ruins for everyone. Thank you.
ANGELINA S | First ImpressionsThe manager Christine is outstanding, he's always in a great mood and accommodating makes you feel very welcome. She's a great representative for your company.
Robert H | Overall ExperienceCheck in clerk was wonderful!
Andrew W | First ImpressionsFrom day one, Angel worked with me while I was renting with Uhaul, making the entire process seamless and easy to understand. Always positive with helpful solutions. Thanks to Angel I had a great experience at Uhaul!
Charlie H | Overall ExperienceThe storage units should have better lighting in them to see when it starts getting dark early.
Curtis D | Overall ExperienceWhen I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn’t removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I’m just glad I’m done with it
Natasha S | Overall ExperienceUnits leak. Tears are in the ceiling insulation
Teresa C | First ImpressionsA pleasure to deal with Christine Porter. Very nice and very helpful.
Marilyn C | First ImpressionsThe office manager Christine is very caring, considerate and helpful.
MARILYN C | Overall ExperienceThe best U-Haul Facility I have ever had the pleasure of dealing with.
Mark R | Overall ExperienceMy bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks
ron b | Overall ExperienceThe manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.
Robert H | First ImpressionsVery easy check in.
Joyce G | First ImpressionsMike was very professional and informative
Kathie L | First ImpressionsMy unit got a bad mold infestation and a lot of it had to be trashed there was a hole in the ceiling insulation but to be fair i moved out of state and rarely had time to check it and didn’t mention it to the staff so no harm no fowl could’ve been remedied they are super laid back though would rent again
alexis n | Overall ExperienceSometimes I have some rough situation but somehow U-Haul always makes it right so I want to thank you guys for let me gain access we’re on our way home to Kansas so my wife can see her love ones
David L | Online Move InThe only complaint is check out. I turned in my clicker and key on Saturday and wasn't officially moved out in the system until Monday.
Imani A | Overall ExperienceThe unit was filled with leaves and debris. There were lots of spiders and webs. It was not clean at all. We are still waiting for the email showing that our account has been closed. No one was in the office when I stopped by during office hours to ask about the email that I had yet to receive.
Eureka W | Overall ExperienceI was pleasantly surprised to find my belongings in their original condition. With inclement weather and crazy swings in temperature, I was expecting the worst, but the storage unit held up nicely!
Michael R | Overall ExperienceVery polite and care about your needs. The staff is extreamly nice and helpful.
Gail C | Overall ExperienceCrystal or Christina (can’t remember which is correct) was very helpful and kept her word in notifying me when something became available. Good customer service is everything to me and rare to find today.
MARILYN C | First ImpressionsThe rep that helped me was very friendly and thorough with explaining things. The unit was clean and the rates were reasonable.
Nakiyyah A | First ImpressionsThank You
Danielle L | First ImpressionsI have dealt with Uhaul previously and the results were the same. I’m very content with Uhaul services.
Aundruy M | First ImpressionsExcellent service and friendly staff.
Sophia W | First ImpressionsThis is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!
JAMES J | First Impressionsconvenient, clean and cost effective
ANDRE W | Overall ExperienceAlthough there were a few issues with my truck rental, and arranging the storage unit with the representative on the phone, once Kevin (from Florence) and Christine (from Burlington) got involved, the process was incredibly smooth. We even got more than what we were expecting!
Michael R | First ImpressionsThis was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.
Stephanie M | Overall ExperienceWe were told $70 plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to $100 plus tax. That's $30 something more a month. Well I wasn't very happy about it.
kimberly d | First ImpressionsThe person on staff was friendly and helpful
Gwendolyn S | First ImpressionsAll issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.
Nicholas D | Overall ExperienceI have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.
orlando b | First ImpressionsGentlemen at the desk was very friendly and helpful
Annette M | First ImpressionsThe manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.
Geraldine P | Overall ExperienceOur items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Thank you
MICHAEL D | Overall ExperienceCleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.
CHRISTINE P | First ImpressionsThe workers there were really helpful and accommodate to my needs
Liceth B | First ImpressionsMy experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit. Thank you for the very good customer service!
cathy h | First ImpressionsI moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul
carmelo m | Overall ExperienceI enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.
marcel h | Overall ExperienceFit my needs
Lisa R | Overall ExperienceIt was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful
Lisa R | First ImpressionsR
wayne b | Overall ExperienceMy storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.
takiey t | Overall ExperienceAngel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.
Colleen K | First ImpressionsBad
david m | Overall ExperienceI rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I’d definitely recommend this location to anyone.
Ken S | Overall ExperienceChristina and Jake went above an beyond to make my experience with u-haul a great one.
Hazel P | Overall ExperienceBoth employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks
Charles T | First ImpressionsGreat experience
matthew h | Overall ExperienceMy property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1
Betty A | Overall ExperienceThere was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back
BROOKE A | Overall ExperienceProfessional.
Rodney J | First ImpressionsThe representative took his time with me. He was thorough and very helpful.
Yahairah K | First ImpressionsNo hidden fees with them. Everything was perfect!
michelle c | Overall ExperienceOur storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!
Lorraine N | Overall Experiencehappy with service but would like it to be a little less expensive.
George k | Overall ExperienceTruck was ready to retire
Thomas S | Overall ExperienceVehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie
RUSS I | Overall ExperienceI was was happy to store my belongings with your company and will do it again!!!
Ethel J | Overall ExperienceIt was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.
khalilah o | ReservationPeople that work there are not that freindly rush u put yhe door dont want to ansser questions
luz d | Overall ExperienceI was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won’t let me type everything.
BERNARD O | Overall ExperienceNone
Norma W | Overall ExperienceThank you
Kevin M | Overall ExperienceNone
micheal m | Overall ExperienceThe manager at this location was very helpful
Nichole D | Overall ExperienceVery freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.
Wilfredo T | Overall Experience