Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff (James) was very friendly and helpful. Thanks again!
Terese A
Rating:
3.0
Customer did not leave a comment.
Valerie B
Rating:
5.0
null
MATTHEW T
Rating:
1.0
I was charged more than I was told and I had to pay an additional $106. I was told informed if I didn't go over 400miles I won't be charge any thing additional. I'd like to be reached via phone/email about this concern.
ANGELO D
Rating:
5.0
null
GURSHARAN P
Rating:
5.0
You guys fill it up with gas Not the customer
JAMES B
Rating:
4.0
null
Tainja F
Rating:
5.0
Overall, literally no stress or jumping through hoops for the Storage Unit and Truck Rental.I'm going through a very, very difficult time right now and basically limited time spent with Rental process.Thank you All!!!
HEATHER M
Rating:
4.0
Not having adequate parking for those renting a truck is an issue--I would have given highest rating if there was a parking spot we could use. UHaul staff were helpful at this location.
Eric B
Rating:
5.0
The online process was a little too much to do.
Shanikwa B
Rating:
5.0
Great Job and very clean place and truck and nice staff. Thanks
LUIS P
Rating:
5.0
Great job!
timothy g
Rating:
5.0
null
charles J
Rating:
4.0
Truck needs maintenance. Wheel is completely misaligned. Makes lots of noises mechanically. Luckily, I was just driving locally 15-20 miles total. Otherwise if it was long distance, I would not trust that truck at all. Quite disappointing that you pay hard earned money for a truck that is mechanically in really bad shape
KRISHAN D
Rating:
5.0
The people were kind and informative.
SONIA W
Rating:
1.0
It was quite annoying using the app to get the truck at 7a.m. The app kept freezing so the gentleman inside had to assist. I was supposed to receive a 15 ft truck but they had me down for a 10 ft truck. Getting a much smaller truck I had to make several trips which accrued more miles on the vehicle. I spent more than I should've spent.
LAKISA F
Rating:
4.0
Customer did not leave a comment.
TAINJA F
Rating:
4.0
Truck needs maintenance. Wheel is completely misaligned. Makes lots of noises mechanically. Luckily, I was just driving locally 15-20 miles total. Otherwise if it was long distance, I would not trust that truck at all. Quite disappointing that you pay hard earned money for a truck that is mechanically in really bad shape
KRISHAN D
Rating:
5.0
Customer did not leave a comment.
CHARLES J
Rating:
4.0
Not having adequate parking for those renting a truck is an issue--I would have given highest rating if there was a parking spot we could use.
UHaul staff were helpful at this location.
Meghan B
Rating:
2.0
Customer did not leave a comment.
SHANIQUE T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tennyosn s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONJA A
Rating:
5.0
Overall, literally no stress or jumping through hoops for the Storage Unit and Truck Rental.
I’m going through a very, very difficult time right now and basically limited time spent with Rental process.
Thank you All!!!
Heather M
Rating:
5.0
Customer did not leave a comment.
GURSHARAN P
Rating:
5.0
Great Job and very clean place and truck and nice staff. Thanks
Luis P
Rating:
1.0
I was charged more than I was told and I had to pay an additional $106. I was told informed if I didn’t go over 400miles I won’t be charge any thing additional. I’d like to be reached via phone/email about this concern.
ANGELO D
Rating:
5.0
Customer did not leave a comment.
Selena N
|
Online Move In
Rating:
5.0
Great job!
TIMOTHY G
Rating:
5.0
The people were kind and informative.
SONIA W
Rating:
5.0
I like the size you offer
John L
|
First Impressions
Rating:
5.0
Easy and efficient drop off
STEPHEN F
Rating:
5.0
The young gentleman at the counter this past Saturday and the last few times I’ve been there was quite professional, friendly and helpful.
Thomas J
|
Overall Experience
Rating:
1.0
Wrong email address!!!!!!
EFRAIN C
|
First Impressions
Rating:
3.0
There was trash from the previous person left in the truck
DIANA T
Rating:
5.0
Customer did not leave a comment.
Jasmine F
|
Overall Experience
Rating:
5.0
You guys fill it up with gas
Not the customer
James B
Rating:
5.0
Excellent location and staff, but a previous driver of my vehicle used heavy cigarette smoke and the strong was so smell. It aggravated my throat and made me sick my entire trip. When I returned the van I found out smoking is not allowed but this vehicle smelled too strongly of tobacco. I wish it’s windows were left down so that it could air out.
MICHELE A
Rating:
4.0
Customer did not leave a comment.
Nitza C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sierra B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW T
Rating:
5.0
The online process was a little too much to do.
Shanikwa B
Rating:
5.0
Customer did not leave a comment.
JUAN V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNEST K
|
First Impressions
Rating:
1.0
It was quite annoying using the app to get the truck at 7a.m. The app kept freezing so the gentleman inside had to assist. I was supposed to receive a 15 ft truck but they had me down for a 10 ft truck. Getting a much smaller truck I had to make several trips which accrued more miles on the vehicle. I spent more than I should’ve spent.
Lakisa F
Rating:
5.0
Customer did not leave a comment.
MICHELE A
Rating:
5.0
Customer did not leave a comment.
DAVID P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN J
Rating:
5.0
Customer did not leave a comment.
Dayana B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY L
Rating:
5.0
Staff were very courteous. I had the pleasure of meeting two young men. I believe one of them is Mike?
Each time I needed assistance, they were very helpful.
CICELY F
|
Overall Experience
Rating:
3.0
Make sure the items requested are in the van.
DONNA A
Rating:
5.0
Truck was clean. I noticed that after driving above 40 mph that the truck dident want to stay center on the road. It may be as simple as the tires need to be rotated or realigned. But I suggest that truck get looked at.
BRITTANY H
Rating:
5.0
Customer did not leave a comment.
DENISE D
Rating:
5.0
Customer did not leave a comment.
JORDAN R
Rating:
5.0
Customer did not leave a comment.
Joanne V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NEVA L
Rating:
5.0
The customer service representative was exceptional.
TONI S
Rating:
1.0
I taken pictures of where my gas was when I received it and I put more in it as I returned and the guy who checked the vehicle still charged me for gas
JAQUISE B
Rating:
4.0
I was very pleased with my visit and rental of a 20' truck from this location. Aside from the windshield of the truck being a bit dirty from salt, everything turned out great. I would certainly rent from then again.
David M
Rating:
5.0
Customer did not leave a comment.
JAIME S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALEXIS J
Rating:
5.0
Customer did not leave a comment.
leon h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael D
|
Online Move In
Rating:
5.0
Very good service
KHALID K
Rating:
4.0
Customer service is stellar, manager Christine is wonderful and very friendly and helpful. I’m only familiar with two employees there mostly, Mike and Kevin, both of whom are very nice, friendly and very helpful.
MARILYN C
Rating:
5.0
Customer did not leave a comment.
KARL H
Rating:
5.0
Customer did not leave a comment.
NINKA O
Rating:
4.0
Customer did not leave a comment.
ALDONA R
Rating:
5.0
Very helpful and accommodating. Staff on site were great!
William B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
KAREN J
Rating:
3.0
I have dealt with Kevin for 2 moves now. He's the best! Thank you Kevin for your outstanding service.
HEATHER N
Rating:
5.0
I Loved the Service.
Lynda K
Rating:
5.0
Customer did not leave a comment.
HENRY L
Rating:
5.0
My experience was great, the facility was open on time and staff was courteous. Thank You
CHRISTOPH R
Rating:
5.0
Customer did not leave a comment.
LAMONT S
Rating:
5.0
Kevin provided great information and service.
JUAN V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN V
Rating:
5.0
Customer did not leave a comment.
ARIANA C
Rating:
5.0
I see that there have been multiple transactions on my credit card. There should only be one charge. Please correct it
STEVEN F
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
5.0
Customer did not leave a comment.
GURDEEP B
Rating:
3.0
Everything was fine just price was too high.
Aaron M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
JON J
Rating:
5.0
Staff was always helpful and polite. Thank you.
Tim H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE R
Rating:
5.0
Thank you for a wonder experience. Pick up and drop off were both done without any problems, Staff were very professional,
Stephen P
Rating:
2.0
Make sure all equipment is in the truck
ANTHONY J
Rating:
5.0
Customer did not leave a comment.
Anthony M
Rating:
4.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
I was very satisfied with the facility and the only reason I moved out was because the location was an hour away from where I currently live. I had planned to move to that area, but my situation changed and I didn't make the move. I would recommend this facility to anyone looking for storage.
Garvin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGG M
Rating:
3.0
Make sure the truck is where you said it would be
Taheerah A
Rating:
5.0
Customer did not leave a comment.
CHRISTINE D
Rating:
5.0
Customer did not leave a comment.
BAMORY F
Rating:
5.0
Thank you for helping I will rent again ☺️
Very clean truck
KHALID K
Rating:
5.0
Customer did not leave a comment.
CHRISTOPH W
Rating:
3.0
We werent able to pick up our moving truck at the original location that it was arranged to be picked up at
BRANDON T
Rating:
5.0
Staff very knowledgeable about everything Uhaul related. Storage was clean and well lit outside. Rented a truck to move my belongings and it went without a hitch. Would recommend anyone to store or rent from them.
Michael E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony M
Rating:
5.0
Customer did not leave a comment.
WILLIE S
Rating:
4.0
Customer did not leave a comment.
NAVNEET S
Rating:
5.0
Professional
ERIC A
Rating:
5.0
The service are very good
thank you
KHALID K
Rating:
5.0
The staff was very good at their job and helpful
JON J
Rating:
5.0
Thank you for being one of the best places to store my things. You always helped me out whenever I needed it. And your bathroom was truly the cleanest one I have ever had the pleasure of using. Thanks again...
ALLISON H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN B
Rating:
5.0
Customer did not leave a comment.
KEESHA W
Rating:
1.0
I had my things stored for under 30 days followed all the rules of what not to store in the unit and the mice destroyed some of my things anyway. Mice destroyed my carpet and the padding (to make nest in them) my couch which has been in my family for over 50 years was a temporary bed for the rodents. Destroyed wooden masks. I’m so mad I couldn’t afford mattress covers because they were filled with feces in urine. The workers just apologize and handed me a number to put in my claim. I will never use an outside unit or U-Haul storage unit again. I will not be referring any friends and family. I definitely will share my experience.
VIVIAN T
|
Overall Experience
Rating:
1.0
I was charged for an extra day even though I dropped off vehicle on day I was supposed to…I was charged for gas even though I put gas in vehicle before dropping it off.. they charged me extra for pads, insurance and the dolly and some kind of security fee (for dropping off the vehicle in nj).. I will never use U-Haul again or will I recommend it to anyone
MONIKA F
Rating:
5.0
Customer did not leave a comment.
ADRIENNE D
|
First Impressions
Rating:
5.0
Michael at the desk was very friendly and helpful. Made the check in/out process easy!
Diane L
Rating:
4.0
The gentleman that helped me was extremely helpful and very friendly. He made my day easier please give that man a raise
ROBERT C
Rating:
1.0
First issue was my unit was dirty when I moved in didn’t think about it until a week later when all the leaves coming down from the door was all over my belongings. I followed directions to the tea and didn’t have any food products in my storage, but my storage unit still got over ran with mice. I had mice Ness in my 3 area rugs, mice feces, and urine on my furniture. The mice actually through my carpet padding and was in the process of making a bed and my Old solid wood chair That my family has had for over 50 years. 2 queen mattresses were ruined with mice, feces, and urine. The mice also destroyed two of my 2 Wooden mask. If I was a nasty person, I would be able to accept this, but I carpet cleaned and vacuumed All my furniture and rugs before they came into storage. Due to my current financial situation, I couldn’t afford a mattress, cover or furniture coverings to protect my furniture or belongings from potential rodents. My entire unit was covered in Mice feces. I will never refer this storage location to any of my friends or family.
VIVIAN T
Rating:
5.0
The pick up was easy and smooth. The drop off was easy and smooth. I’m not sure the young ladies name that I dealt with when I got the truck, but she was very quick. There was nothing to it. James was the person that I left the truck with when we dropped it off. He was awesome. I definitely recommend this place and I will definitely be using you guys again within the next week probably when I have to move again lol
AMBER P
Rating:
5.0
Nothing.
Venus O
Rating:
5.0
Some personal guidance of how to operate truck (while giving keys) would have been useful.
Kuntal B
Rating:
5.0
Customer did not leave a comment.
CLAYTON N
Rating:
5.0
Customer did not leave a comment.
hilton a
|
Overall Experience
Rating:
5.0
Rental process went smoothly w/o any problems. Use of the mobile app for the first time did take some time to navigate. Overall, have no complants and recommend U-Haul family, friends and others for their moving needs.
Prue S
Rating:
3.0
Truck front windshield dirty, no windshield wiper fluid in truck.
JAMAINE S
Rating:
1.0
Rats and mice got into my storage unit and left crap everywhere and there was one dead in one of my boxes
Darius J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BETH B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherif K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherif K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda B
|
Overall Experience
Rating:
3.0
Some of my items were water damaged. I reported to the office and never got any resolution or callback from management yet, when my payment was just days late I got numerous phone calls and messages.
Tyrone B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elliot h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYLLA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bernadette S
|
First Impressions
Rating:
5.0
I was totally satisfied with the services.
Vernita f
|
Overall Experience
Rating:
2.0
Was told the entry to my unit would be paved however it has been over a year and I'm still walking on big rocks which is very unsafe.
I'm new due to office closing my account. Ultimately having to start a new contract. The manager did compensate me for inconvenience. However still no paved entry!
Arthur S
|
First Impressions
Rating:
5.0
The young man was very friendly and knowledgeable
GAYE B
|
First Impressions
Rating:
5.0
Excellent service, Thank you so much!
ezell j
|
First Impressions
Rating:
3.0
Uhaul was getting too expensive $223 per month.
Joyce G
|
Overall Experience
Rating:
5.0
Good service
Harry H
|
First Impressions
Rating:
4.0
Staff was good but some of my items were water damaged from an apparent leak in my unit. Hoping to have my items replaced or be reimbursed for them.
Tyrone B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Portia B
|
Overall Experience
Rating:
4.0
Great 👍
Brenda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sasha C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Errick W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RYAN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATALY R
|
Overall Experience
Rating:
5.0
I was very happy with everything I well use yall again if need to we’ll tell family and friends about y’all Thank you for everything GOD Bless
Johnnie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole I
|
Online Move In
Rating:
5.0
Service was quick, smooth and efficient. Staff was super friendly and helpful. Definitely recommend
Anita D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMUEL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
mark g
|
Overall Experience
Rating:
1.0
Although the office was able to view my reservations, it was never available on the app. On day of move, the systems were not up, constantly down in middle of check in. It took over an hour to get my truck which cost me an hour extra with movers. I left a friend to wait and get vehicle as I had to go meet movers. They found a work around that sent her to my house with a 26' truck, I had reservations for a 15'. I called immediately and was told that was what I ordered when in fact, I had reservations for a 15'. This too was unacceptable as it was too big for our needs and at a higher cost. Upon returning, the storage recommended was a closet when in fact I had a 1 bedroom condo. Going back to the office, I was extremely upset, and was now fed up with Uhaul. The young lady had the audacity to tell me, there was no need to be aggressive when I wasn't aggressive, I was mad, very mad, upset, annoyed and further in debt than planned. It was not her money, time or effort put into this, it was mine. I will never again use, recommend or consider Uhaul. Furthermore, they did nothing to make good on Uhauls bad business. Absolutely the worst experience in moving. I have nothing good whatsoever to say.
Jennifer A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SAMMIE B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Antwan D
|
Overall Experience
Rating:
5.0
Congratulations Great experience The best attended
Martha A
|
First Impressions
Rating:
5.0
Employees were very friendly and made me feel comfortable.. they answered all questions promptly and treated me with care.. pleasure doing business with
ANTWAUN Y
|
First Impressions
Rating:
5.0
Great service. Got what I needed for the time I needed it.
Michael D
|
Overall Experience
Rating:
3.0
Very difficult to reach the manager in the facility.
Doris S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERMAINE L
|
First Impressions
Rating:
5.0
Great service and communication. Thank you
Michael D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christine P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHELE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia b
|
Overall Experience
Rating:
5.0
There was know problems with my units.
esther p
|
Overall Experience
Rating:
5.0
I would like to thank U-Haul and their staff for a job well done!
Aundruy M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mitele B
|
First Impressions
Rating:
4.0
There was a dead roach (or something) on the welcome paper when I opened the unit lol
Bill H
|
Online Move In
Rating:
5.0
The online move-in and move-out options were very convenient. Staff at this facility were friendly and helpful.
Alanna T
|
Overall Experience
Rating:
1.0
I rent a small container and didn’t like the fact my belongings would be stored in a container that house a portable Rat Bait Station for rodents .
David M
|
Overall Experience
Rating:
5.0
Very courteous
Arthur S
|
First Impressions
Rating:
5.0
Great customer support and service .
Thank you
Bruce H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES N
|
First Impressions
Rating:
5.0
EVERYONE AT THIS FACILITY IS AMAZING! I HAVENT HAD THE PLEASURE OF MEETING CHRIS YET BUT I HEARD SHE IS DOPE! I’m grateful for them all they are so professional and caring.
Latara W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATOYA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon M
|
Overall Experience
Rating:
5.0
The attendant working the desk was excellent.
ABBEY M
|
First Impressions
Rating:
5.0
No
Augustine R
|
Overall Experience
Rating:
5.0
Very Helpful
Nikkia J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PENNIE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jackson S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ashley G
|
Overall Experience
Rating:
3.0
Pretty self easy only complaint was that the storage tag was labeled with the wrong number which made it a bit difficult to find. And better lighting is needed at night.
Calethia S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Katrina J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE W
|
First Impressions
Rating:
5.0
Christine Porter is very understanding and very helpful! She is the best
Janelle S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terrence M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Visha T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JONATHAN S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
angela b
|
Overall Experience
Rating:
5.0
Christine was the best and very helpful... thank you!!
ROBERT B
|
Overall Experience
Rating:
5.0
Great staff. Carlie was very helpful moving me in. Quick and painless
Michael E
|
First Impressions
Rating:
5.0
The staff was very nice and welcome me to U-Haul and very helpful I would recommend them to anybody and they really good
rose t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bobby S
|
Overall Experience
Rating:
5.0
The person at the counter was very friendly
Luis G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARILYN G
|
Overall Experience
Rating:
2.0
The manager worked with me for the last couple of years. My storage unit door was broken for almost 2 years. It made it difficult for me to go in and out my unit. I had to bring someone with me to help push it up. It was dangerous because once it was up, it could come crashing down. I had to move because I got frustrated.
SHIRLEY B
|
Overall Experience
Rating:
1.0
The guy at the Burlington location seemed annoyed that he had to do his job. Every time I ask him to do something he huffed and puffed. If you don’t wanna work on a Saturday just say that! The two individuals that help me at the Somerdale location we’re extremely polite and helpful but the gentleman at the Burlington location needs to work on his people skills and if you’re stressed out take a day off because I don’t pay money to feel like I’m beyond a annoyance!!
Portia B
|
First Impressions
Rating:
5.0
Staff was friendly, was patient
ALICE P
|
First Impressions
Rating:
1.0
The absolute worst experience more than my first time. Always receiving misinformation on rates and availability. I will never use uhaul again and proud to share that with every single person I know. Thank the lord for social media so I can share it with those not in my immediate circle. Shame on this company for the lack of customer service quality and systems in place. I contacted multiple times to have issues resolved. Nothing and still haven’t received a callback from the first complaint filed.
Latrice L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shirley J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Laurieann D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shelia h
|
Overall Experience
Rating:
1.0
Didn’t like all the spiders and dirt that blew under the door
Paul R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PAMELA D
|
Overall Experience
Rating:
3.0
The average review is not due to location employees. This nonesense about self checkin is ridiculous, we are replacing the human contact with computers. The human touch or interaction is true customer service.
Jones A
|
Overall Experience
Rating:
2.0
I was told to vacate by 7/30/22 due to discontinued RV parking which I complied, when I was paid through 8/7/22.
I have a letter from the storage manager verifying this.
I was not offered a refund for the remaining fee.
I have been charged $10.00 for a long time for 24/7 access and my access code only worked 9am-5pm. I mentioned this to management and was never corrected nor the $10.00 charges refunds nor removed from my bills.
This can be verified on my account statement.
I always paid on time!!!
raul r
|
Overall Experience
Rating:
4.0
Thanks for having such a storage place there. Good area to have storage.
WALTER H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Annie C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alexis W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STANLEY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurice B
|
First Impressions
Rating:
5.0
The gentleman who checked me is was patient (I was a bit scattered and tired) and very thorough.
Richard B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wilbert h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD I
|
First Impressions
Rating:
5.0
Unit cement floor was a bit moist/wet.
Cedric D
|
First Impressions
Rating:
5.0
U-haul-Burlington is a 5 star corp
Jamal M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natasha D
|
Overall Experience
Rating:
3.0
I kept getting an error message when I tried to take advantage of truck and storage deal. All I need to add was email or phone number to complete but your system rejected.
Leighann S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Steven H
|
Online Move In
Rating:
4.0
Initially I reserved a unit online & when I arrived was informed the size of the unit was not available at the location requested & the system should not have allowed a reservation. The agent was helpful in finding another location that could help and things worked out great..
Natasha D
|
First Impressions
Rating:
5.0
Professional and friendly staff at Sommerpoint, Blackhorsepike, Toms river, Burlington and call center. Except one person who runs his mouth like a non stop motor, not sure where his location at. Not going to mention his name. But he's rude. Otherwise everything was great. Don't let one bad apple ruins for everyone. Thank you.
ANGELINA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edith C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Drew T
|
Online Move In
Rating:
5.0
The manager Christine is outstanding, he's always in a great mood and accommodating makes you feel very welcome. She's a great representative for your company.
Robert H
|
Overall Experience
Rating:
5.0
Check in clerk was wonderful!
Andrew W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rose E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MALIKAH G
|
Overall Experience
Rating:
5.0
From day one, Angel worked with me while I was renting with Uhaul, making the entire process seamless and easy to understand. Always positive with helpful solutions.
Thanks to Angel I had a great experience at Uhaul!
Charlie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisa S
|
Overall Experience
Rating:
3.0
The storage units should have better lighting in them to see when it starts getting dark early.
Curtis D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barry D
|
Overall Experience
Rating:
4.0
When I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn’t removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I’m just glad I’m done with it
Natasha S
|
Overall Experience
Rating:
4.0
Units leak. Tears are in the ceiling insulation
Teresa C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon B
|
First Impressions
Rating:
4.0
A pleasure to deal with Christine Porter. Very nice and very helpful.
Marilyn C
|
First Impressions
Rating:
4.0
The office manager Christine is very caring, considerate and helpful.
MARILYN C
|
Overall Experience
Rating:
5.0
The best U-Haul Facility I have ever had the pleasure of dealing with.
Mark R
|
Overall Experience
Rating:
2.0
My bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks
ron b
|
Overall Experience
Rating:
5.0
The manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.
Robert H
|
First Impressions
Rating:
5.0
Very easy check in.
Joyce G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edith C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eric M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
millie k
|
Overall Experience
Rating:
5.0
Mike was very professional and informative
Kathie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bradley W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dion H
|
Online Move In
Rating:
4.0
My unit got a bad mold infestation and a lot of it had to be trashed there was a hole in the ceiling insulation but to be fair i moved out of state and rarely had time to check it and didn’t mention it to the staff so no harm no fowl could’ve been remedied they are super laid back though would rent again
alexis n
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SANDRA L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Anthony L
|
Overall Experience
Rating:
4.0
Sometimes I have some rough situation but somehow U-Haul always makes it right so I want to thank you guys for let me gain access we’re on our way home to Kansas so my wife can see her love ones
David L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dawn S
|
First Impressions
Rating:
4.0
The only complaint is check out. I turned in my clicker and key on Saturday and wasn't officially moved out in the system until Monday.
Imani A
|
Overall Experience
Rating:
3.0
The unit was filled with leaves and debris. There were lots of spiders and webs. It was not clean at all. We are still waiting for the email showing that our account has been closed. No one was in the office when I stopped by during office hours to ask about the email that I had yet to receive.
Eureka W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RIchard T
|
Overall Experience
Rating:
5.0
I was pleasantly surprised to find my belongings in their original condition. With inclement weather and crazy swings in temperature, I was expecting the worst, but the storage unit held up nicely!
Michael R
|
Overall Experience
Rating:
5.0
Very polite and care about your needs. The staff is extreamly nice and helpful.
Gail C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen d
|
Online Move In
Rating:
4.0
Crystal or Christina (can’t remember which is correct) was very helpful and kept her word in notifying me when something became available. Good customer service is everything to me and rare to find today.
MARILYN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brett J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JULIE C
|
First Impressions
Rating:
5.0
The rep that helped me was very friendly and thorough with explaining things. The unit was clean and the rates were reasonable.
Nakiyyah A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto P
|
Overall Experience
Rating:
5.0
Thank You
Danielle L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy K
|
First Impressions
Rating:
5.0
I have dealt with Uhaul previously and the results were the same. I’m very content with Uhaul services.
Aundruy M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William H
|
Online Move In
Rating:
5.0
Excellent service and friendly staff.
Sophia W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
GEORGE t
|
First Impressions
Rating:
5.0
This is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!
JAMES J
|
First Impressions
Rating:
5.0
convenient, clean and cost effective
ANDRE W
|
Overall Experience
Rating:
5.0
Although there were a few issues with my truck rental, and arranging the storage unit with the representative on the phone, once Kevin (from Florence) and Christine (from Burlington) got involved, the process was incredibly smooth. We even got more than what we were expecting!
Michael R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Louis M
|
Overall Experience
Rating:
1.0
This was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.
Stephanie M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
DON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin B
|
Overall Experience
Rating:
2.0
We were told $70 plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to $100 plus tax. That's $30 something more a month. Well I wasn't very happy about it.
kimberly d
|
First Impressions
Rating:
5.0
The person on staff was friendly and helpful
Gwendolyn S
|
First Impressions
Rating:
4.0
All issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.
Nicholas D
|
Overall Experience
Rating:
3.0
I have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.
orlando b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDRE W
|
First Impressions
Rating:
5.0
Gentlemen at the desk was very friendly and helpful
Annette M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tondalaya G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tondalaya G
|
Overall Experience
Rating:
5.0
The manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.
Geraldine P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Imani A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charlotte m
|
Overall Experience
Rating:
5.0
Our items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Thank you
MICHAEL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frankie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE P
|
Overall Experience
Rating:
5.0
Cleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.
CHRISTINE P
|
First Impressions
Rating:
4.0
The workers there were really helpful and accommodate to my needs
Liceth B
|
First Impressions
Rating:
5.0
My experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit.
Thank you for the very good customer service!
cathy h
|
First Impressions
Rating:
2.0
I moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul
carmelo m
|
Overall Experience
Rating:
5.0
I enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.
marcel h
|
Overall Experience
Rating:
4.0
Fit my needs
Lisa R
|
Overall Experience
Rating:
5.0
It was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful
Lisa R
|
First Impressions
Rating:
4.0
R
wayne b
|
Overall Experience
Rating:
1.0
My storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.
takiey t
|
Overall Experience
Rating:
5.0
Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.
Colleen K
|
First Impressions
Rating:
1.0
Bad
david m
|
Overall Experience
Rating:
5.0
I rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I’d definitely recommend this location to anyone.
Ken S
|
Overall Experience
Rating:
5.0
Christina and Jake went above an beyond to make my experience with u-haul a great one.
Hazel P
|
Overall Experience
Rating:
5.0
Both employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks
Charles T
|
First Impressions
Rating:
5.0
Great experience
matthew h
|
Overall Experience
Rating:
1.0
My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1
Betty A
|
Overall Experience
Rating:
3.0
There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back
BROOKE A
|
Overall Experience
Rating:
5.0
Professional.
Rodney J
|
First Impressions
Rating:
5.0
The representative took his time with me. He was thorough and very helpful.
Yahairah K
|
First Impressions
Rating:
5.0
No hidden fees with them. Everything was perfect!
michelle c
|
Overall Experience
Rating:
1.0
Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!
Lorraine N
|
Overall Experience
Rating:
5.0
happy with service but would like it to be a little less expensive.
George k
|
Overall Experience
Rating:
4.0
Truck was ready to retire
Thomas S
|
Overall Experience
Rating:
3.0
Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie
RUSS I
|
Overall Experience
Rating:
5.0
I was was happy to store my belongings with your company and will do it again!!!
Ethel J
|
Overall Experience
Rating:
1.0
It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.
khalilah o
|
Reservation
Rating:
3.0
People that work there are not that freindly rush u put yhe door dont want to ansser questions
luz d
|
Overall Experience
Rating:
1.0
I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won’t let me type everything.
BERNARD O
|
Overall Experience
Rating:
4.0
None
Norma W
|
Overall Experience
Rating:
5.0
Thank you
Kevin M
|
Overall Experience
Rating:
5.0
None
micheal m
|
Overall Experience
Rating:
5.0
The manager at this location was very helpful
Nichole D
|
Overall Experience
Rating:
5.0
Very freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.
