Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was expecting someone to be at the location at 7am to help obtain my truck. No one was there and I had to do it via my phone. This was not what I signed up for so it took me longer to get going. It needs to be clear if someone is not going to be assisting you.
Daniel P.
Rating:
5.0
Customer did not leave a comment.
Jacquelin V.
Rating:
5.0
Customer did not leave a comment.
John S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barry D.
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Overall Experience
Rating:
3.0
Normally I would do it no problem but the last experience had some negative elements. There may be a problem with the mileage (I have to verify). The biggest problem I have is I got a major case of poison ivy from the bed of the truck. I'm not overly mad but it is disappointing that this happened and now I have to deal with this. A good solid cleaning of the truck bed would of avoided me going thru this.
John P.
Rating:
5.0
No issues; quick, smooth process.
John O.
Rating:
4.0
When I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn’t removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I’m just glad I’m done with it
Natasha S.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara W.
Rating:
5.0
The seats were ripped on drivers side. No rear view Mirror. Bit other then that great
RYAN G.
Rating:
5.0
Customer did not leave a comment.
anthony M.
Rating:
5.0
The employee I dealt with at p/u location was competent, courteous, and went "extra" to make sure my move was successful. U-Haul is fortunate to have such an employee working point with customer transactions.
Area of Improvement: Streamline your internet app process, its too busy and too long.
DUANE B.
Rating:
5.0
Customer did not leave a comment.
Sunilda R.
Rating:
4.0
Units leak. Tears are in the ceiling insulation
Tersa C.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon B.
|
First Impressions
Rating:
4.0
A pleasure to deal with Christine Porter. Very nice and very helpful.
Marilyn C.
|
First Impressions
Rating:
4.0
The office manager Christine is very caring, considerate and helpful.
MARILYN C.
|
Overall Experience
Rating:
5.0
The best U-Haul Facility I have ever had the pleasure of dealing with.
Mark R.
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Overall Experience
Rating:
1.0
Stop overcharging people im very not happy i will never use uhaul service ever again
WILLIE D.
Rating:
5.0
My experience was exceptional. The young lady who checked me out made the experience smooth.
DeWayne W.
Rating:
5.0
Customer did not leave a comment.
SANDRA B.
Rating:
5.0
Customer did not leave a comment.
SHERLONDA S.
Rating:
5.0
Customer did not leave a comment.
Dana S.
Rating:
5.0
Customer did not leave a comment.
Mark R.
Rating:
2.0
My bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks
ron b.
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Overall Experience
Rating:
4.0
Angel was fantastic! Personable, professional and knowledgeable.
Marlon A.
Rating:
5.0
I have no negative comments for this location. The sales rep gave me the perfect size vehicle for my needs. I was in and out in a timely manner. Truck was clean and drive well. Finished picking up what I needed and dropping the truck off in ninety minutes
Eric B.
Rating:
5.0
Service was good
FREDDIE B.
Rating:
5.0
Customer did not leave a comment.
ALAMEEN S.
Rating:
5.0
The manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.
Robert H.
|
First Impressions
Rating:
5.0
Very easy check in.
Joyce G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeannette B.
Rating:
5.0
Customer did not leave a comment.
Jesse D.
Rating:
5.0
Customer did not leave a comment.
ALICIA C.
Rating:
1.0
Brakes were really bad and truck was old. I called customer service to find out if the box trucks tank was fuel or gasoline no one responded. I couldn't get my tank filled to 1/2 bc I had no time to drop the truck to u haul. So I had to drop it off without buying any gas or fuel. I was charged 38$ for that. For only 28 miles. It was rip off. Never renting u haul ever.
Sakir B.
Rating:
5.0
Customer did not leave a comment.
SHANTE DENISE J.
Rating:
1.0
To improve I would shut this location down.
Matthew H.
Rating:
4.0
Customer did not leave a comment.
WILLIAM R.
Rating:
5.0
Customer did not leave a comment.
edith C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eric M H.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JAPHE D.
Rating:
5.0
Customer did not leave a comment.
Yetzemanit M.
Rating:
5.0
Customer did not leave a comment.
millie k.
|
Overall Experience
Rating:
3.0
Truck rented was not clean in the cabin, full of a lot of dog hair. Location did not convey earlier than pickup time that they did not have dollies available that I requested for online. I had to spend time after looking for dollies when I could have been instead packing. I contacted an employee about returning the truck possibly after hours, he stated I could not but then gave in and tried to accommodate after I got frustrated about not being able to drop off the vehicle in the morning. I showed up just before closing time and he came out and took car of returning the truck without hesitation.
RYAN KENNETH TAI M.
Rating:
5.0
Mike was very professional and informative
Kathie L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENNIS W.
Rating:
4.0
The facility did not have furniture blankets reserved. The 10' truck had a faulty tire pressure sensor that gave false low pressure warnings. There was droning noise in the front suspension at normal highway speeds. A better inspection of equipment and advise to customer in advance of unavailable requested support products.
William M.
Rating:
5.0
Customer did not leave a comment.
Bradley W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dion H.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DION H.
Rating:
4.0
My unit got a bad mold infestation and a lot of it had to be trashed there was a hole in the ceiling insulation but to be fair i moved out of state and rarely had time to check it and didn’t mention it to the staff so no harm no fowl could’ve been remedied they are super laid back though would rent again
alexis n.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Reyumeh E.
Rating:
4.0
Customer did not leave a comment.
PATRICK H.
Rating:
5.0
Customer did not leave a comment.
MASSAH M.
Rating:
2.0
Inform me you are changing the pick-up location. It's great for u-haul because now I had to drive approximately 40 extra miles which means you can charge me an extra $40. Will never rent from u-haul again
Richard M.
Rating:
5.0
Customer did not leave a comment.
Maudestin N.
Rating:
5.0
The facility representative was very knowledgeable, courteous and extremely professional.
Charles B.
Rating:
4.0
Customer did not leave a comment.
JORDAN H.
|
First Impressions
Rating:
5.0
Price was very expensive. Only had truck for two hours and paid $ 77.00 for a pickup truck.
Valentin H.
Rating:
1.0
At first guy give me a truck with engine lights on when I refused to take the truck he gave me other which came back from a customer did not even check or cleaned it for me also it's was making a very bad nose as well and I was very upset as well
MUHAMMAD G.
Rating:
4.0
Customer did not leave a comment.
KAHEED C.
Rating:
4.0
the front end of the vehicle seemed very loose
Patrick P.
Rating:
5.0
Customer did not leave a comment.
SAMMY S.
Rating:
5.0
The rental process was painless and did not take much time at all.
Thank you!
TASHON J.
Rating:
3.0
Customer did not leave a comment.
ANTHONY L.
Rating:
5.0
Your rep in the office was great. Even when I arrived early the truck was there and ready to go. And they even helped me process my rental using the phone. I had a really tough morning packing and they made it such smooth process thank you so much!!!
Candace K.
Rating:
5.0
Customer did not leave a comment.
RAMONA C.
Rating:
5.0
Different process but smooth
George W.
Rating:
4.0
More parking available for the customers at this location. Other than that the office employees were excellent in helping you getting your rental or storage.
Noeling M.
Rating:
3.0
Customer did not leave a comment.
Trisha P.
Rating:
3.0
Easy efficient transaction
PAUL W.
Rating:
2.0
Customer did not leave a comment.
ANDREW COLIN B.
Rating:
4.0
Online pickup is horrible
DAVID M.
Rating:
2.0
Errors made on original contract wich caused excess amount on bank hold funds funds that are placed on hold by uhaul should not exceed contact amount i should not have to wait while you hold excess funds from my account had this problem before with your company
David C.
Rating:
1.0
The location was not a problem. Doing it online was awful.
SELENA F.
Rating:
1.0
This location the guy was rude and cocky I actually called and filed a complaint on him and the scheduling manager a female. I am waiting for someone to get back to me
Samantha C.
Rating:
5.0
Customer did not leave a comment.
JERRID D.
Rating:
5.0
smaller truck had no ramp for carrying heavy furniture into truck.
Paul K.
Rating:
5.0
Customer did not leave a comment.
Robert P.
Rating:
4.0
Truck was hard to start, needed to shut off a/c to start, May need new battery. Other than that everything worked fine.
JOHN K.
Rating:
4.0
Sometimes I have some rough situation but somehow U-Haul always makes it right so I want to thank you guys for let me gain access we’re on our way home to Kansas so my wife can see her love ones
David L.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CRISTINA A.
Rating:
5.0
Great shape, well maintained, rode very nice.
Recommend to all my friends
Barbara N.
Rating:
5.0
Customer did not leave a comment.
Juliana A.
Rating:
1.0
Reserving trucks at least one month in advance and still didnt receive the trucks at the location nearest me. Also, returning after hours was a shit show because of website errors on your side. One truck has a cracked windshield and the other a smashed rear light. Unreal.
KIMBERLY M.
Rating:
5.0
Customer did not leave a comment.
Dawn S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEMEICA G.
Rating:
5.0
Customer did not leave a comment.
Barbara H.
Rating:
4.0
Customer did not leave a comment.
Thomas T.
Rating:
4.0
Take better care of vehicle. Transmission slow to shift and suspension very loose.
Elmer S.
Rating:
5.0
Goid customer service!
Lois B.
Rating:
5.0
LOVE this location, awesome!
Robert P.
Rating:
5.0
Excellent service
ROLAND C.
Rating:
5.0
But I am really upset with uhaul cause this transaction was done in May and l just got a bill again from uhaul stating I owe money???? I have been on hold for over an hour and had to hang up to call againnnnnnn tomorrow!!!! Aggravating and let me tell you I am not doing this ever again.
FAITH S.
Rating:
5.0
Customer did not leave a comment.
Walter J.
Rating:
4.0
Nothing everything was great
Anthony S.
Rating:
5.0
The associate was very helpful and courteous.
CLAUDETTE R.
Rating:
4.0
Customer did not leave a comment.
KIM H.
Rating:
4.0
Customer did not leave a comment.
Vachelle M.
Rating:
5.0
Customer did not leave a comment.
Lisa T.
Rating:
4.0
The vehicle was 1/4 full of gas. When I went to put gas in before using, I was not aware of the size of the tank and put much more than I needed to for my use, in order to bring it back 1/4/ full. Because of this I spent significantly more on gas than I needed to.
FRANK P.
Rating:
5.0
So understanding staff, very polite and answered all my questions.
Thank you all.
Gail. C
GAIL C.
Rating:
5.0
Well done it was a very please experience. And went easy and smoothly
Thank you
WAYNE C.
Rating:
2.0
Not happy at all could find someone nice and helpful. He was not.
Carol K.
Rating:
5.0
Be more clear about the drop off options. I got conflicting information about whether or not I could drop the rental off after hours.
SARAH M.
Rating:
5.0
Customer did not leave a comment.
CATHERINE P.
Rating:
5.0
Customer did not leave a comment.
ANTOINETT M.
Rating:
5.0
The boy over the counter could do with some customer service training... or better thought some social skills on how to interact with people. Otherwise, Excellent location depending on what side of the bed who you deal with wakes up on.
KIZITO M.
Rating:
5.0
Customer did not leave a comment.
DESERIE H.
Rating:
5.0
Nice , clean and helpful staff.
JOSE R.
Rating:
5.0
Customer did not leave a comment.
Graham S.
Rating:
5.0
Customer did not leave a comment.
Kristen d.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SUZANNE W.
Rating:
4.0
Make sure it is clear ho you come up with the allowed mileage and that is is made clear to the customer.
Kenneth S.
Rating:
5.0
Customer did not leave a comment.
ARNOLD K.
Rating:
5.0
Night drop off.
LENNOX W.
Rating:
3.0
The pads were damp and had a mold odor to them.
Daniel B.
Rating:
5.0
General manager was really nice
CYRILLE L.
Rating:
5.0
Customer did not leave a comment.
STEVEN K.
Rating:
5.0
Customer did not leave a comment.
CEDEIRDRE D.
Rating:
3.0
Customer did not leave a comment.
ROBERT T.
Rating:
4.0
Crystal or Christina (can’t remember which is correct) was very helpful and kept her word in notifying me when something became available. Good customer service is everything to me and rare to find today.
MARILYN C.
|
First Impressions
Rating:
4.0
The staff at the counter could do with some coaching on how to be polite to customers.
KIZITO M.
Rating:
2.0
Dashboard would turn on and off. Received the truck with 1/8th of a tank of gas. Returned it with a little less than a 1/4 of a tank. Dashboard was off when employee was checking the truck after being returned. So the Fuel level read empty. Was charged $18 even though I returned the rental with much more fuel than it was given to me with.
Austin Y.
Rating:
4.0
Customer did not leave a comment.
JULIE C.
|
First Impressions
Rating:
5.0
I have dealt with Uhaul previously and the results were the same. I’m very content with Uhaul services.
Aundruy M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew S.
|
First Impressions
Rating:
5.0
Excellent service and friendly staff.
Hester C.
|
First Impressions
Rating:
5.0
This is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!
JAMES J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA P.
|
First Impressions
Rating:
5.0
The person on staff was friendly and helpful
Gwendolyn S.
|
First Impressions
Rating:
5.0
Gentlemen at the desk was very friendly and helpful
Annette M.
|
First Impressions
Rating:
5.0
My experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit.
Thank you for the very good customer service!
cathy h.
|
First Impressions
Rating:
5.0
Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.