Customer Reviews for U-Haul Moving & Storage of Burnsville

7,752 reviews

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
3.0

Explaining the extra charges rather than printing a receipt and walking away.

Randy B. 
Rating:
4.0

Customer did not leave a comment.

Karl G. 
Rating:
2.0

Employee was not happy that I did the “return truck online” process, but my online reservation said to do that when bringing the truck back so I followed all the prompts, parked it in a spot, took the photos and when I brought back the key he rudely stated I should have parked it right up front so they could inspect it and done the return process for me

Mjchael M. 
Rating:
1.0

AC was broken. The floor was popped up and allowing heat to come into the cab from the engine. The truck was dirty. Worst experience I have had with uhaul.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Traci S. 
Rating:
5.0

Customer did not leave a comment.

Pete S. 
Rating:
5.0

Fast, convenient, friendly employees, good price, equipment well maintained and the trailer towed effortlessly. Thank you.

Susann R. 
Rating:
5.0

Customer did not leave a comment.

Maynard T. 
Rating:
2.0

There was no working fan in the truck on a very hot day. It was extremely uncomfortable. I asked for a discount and they said they don't offer discounts. They didn't seem very concerned about it.

GREGORY R. 
Rating:
4.0

The guy with the beard was awesome. He made me laugh and helped bring tmy morning in with a smile! His personality was just what I needed! Very knowledgeable and helpful.

Dianna G. 
Rating:
5.0

Customer did not leave a comment.

Fana A. 
Rating:
5.0

extremely professional and made me feel right at home.

scott T. 
Rating:
3.0

Customer did not leave a comment.

gamal W. 
Rating:
5.0

Picking up the vehicle and dropping off the vehicle was a good experience. The customer service people were respectful and pleasant! The vehicle was great. I have rented many times and each time have been satisfied.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
4.0

Customer did not leave a comment.

Cole H. 
Rating:
3.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Jesson E. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Iowa P. 
Rating:
3.0

Location and Employees were nice and friendly Truck was old defrost fan did not work and back of truck was leaking

Marcus J. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

I was told at the last minute there was none available at St Louis Park and so it was switched to Burnsville. Fortunately this wasn't too far away but it would been better not to have this suddenly changed.

Peter V. 
Rating:
5.0

Nothing. It was a great experience.

Thomas C. 
Rating:
5.0

Flawless pickup and drop off

Juan B. 
Rating:
5.0

The email took me to a dealer on county road 5. I found out that the trailer was not there. The owner of the place was rude and abusive. The place on county road 5 and 13 was very nice.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Fuad M. 
Rating:
5.0

Transaction went really well

Juan B. 
Rating:
5.0

When someone is struggling with transferring personal items, help would be helpful.

Ruth S. 
Rating:
5.0

Friendly and helpful Staff

Gregory H. 
Rating:
5.0

Was really grateful this dealership could accommodate a last minute change from a 20' to 26' truck. The staff at this location is top notch from a service perspective. My only recommendation is to U-Haul the company - reevaluate the age of the fleet. I was grateful for the 26' (and we used every inch of it), but the truck clearly has seen better days.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

STEVE Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Very nice staff!

cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Nothing needs to be improved it was excellent service and very nice respectful people that work there i would highly recommend this location to anyone i know.

Mike W. 
Rating:
3.0

Truck was dirty inside the cab and back. A U-Haul blanket was tossed in the back (not even folded like it states inside the truck). Gas was left at half a tank, which made filling up more of a pain in the butt

Gerald K. 
Rating:
5.0

This location was a complete 360 from the pick up location. The guys working were very friendly and approachable.

Michael H. 
Rating:
5.0

Smooth and quick rental and transaction. Thanks!!!

Brian K. 
Rating:
5.0

customer service was excellent

Hatdexa N. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Excellent nothing to improve thanks 🙏

Khadar A. 
Rating:
5.0

Overall a very good experience!

Dennis B. 
Rating:
5.0

Excellent service by the person who helped me out during my rental on the16th, 2022. (Saturday)

Devindi L. 
Rating:
4.0

Customer did not leave a comment.

Beverly V. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Niels J. 
Rating:
5.0

Awesome customer service!! Everyone was so nice, and helped me out when I needed to keep the truck longer than expected. I was very impressed with my first time using Uhaul. Thanks!!!

Julia M. 
Rating:
5.0

Towing a car behind the u-haul with no trailer brakes was a little sketchy going down the mountain. 5,000 lbs of vehicle & trailer are pushing the trailer when braking occurred. Vibration & shaking occurred.

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel Gabriel

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE K. 
Rating:
4.0

The location was a bit confusing when trying to return the truck after a Long drive and unpacking process. Overall, it did go smoothly.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Terrance B. 
Rating:
5.0

Easy, pleasant, good value. Good staff at Burnsville location.

Tom C. 
Rating:
5.0

We always go to this Uhaul. Efficient, knowledgeable and professional!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Nice and clean. Representative was helpful. He even called me later to tell me he had my glasses I left in truck.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Lyle T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Fast friendly service. Gabriel was very helpful, knowledgeable and took care of my needs with a smile on his face. Thanks, I definitely be back!

Brent T. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
4.0

Customer did not leave a comment.

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

DEB O. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
1.0

The guy with the curly hair was very unwelcoming, I had previous issues with U-Haul the day before with the 24/7 pick up and went in and explained it to him and he could care less. I was explaining how online it says my reservation is 100% guaranteed other wise I get a credit of $50 and he was like no that's off you come here to get a truck and it's not available. Which is what happened except not this location he said well it wasn't here and I said maybe I should just call U-Haul about it and he said if you would've stopped talking I could've told you that. I couldn't believe it, than I continued to get my U-Haul my driver apparently owed $20 so she was restructured getting a U-Haul I was the one moving it was my sister driving it for me and because of that he said even with a different driver with me moving now they could no longer rent a U-Haul to me. I couldn't believe it! Moving is already so hard to come in and need help and the guy is just so careless and emotionless and rude was very disturbing when I left I asked for hair name and he said no I'm not giving it to you. Hispanic, curly hair, heavier set. I want him to be talked to, I will figure out his name because I need to make a complaint the way he treated me was so horrible.

tIERRASHA A. 
Rating:
4.0

Billing process was confusing. I was double charged for pads. Unclear what final bill was with rental and supplies. Propane fill has been out of service for several weeks waiting on a valve.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
3.0

The address on google doesn't match location of store

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

John was so helpful and it was the best experience I've had at a U-haul store!

Marley H. 
Rating:
5.0

I rented an auto tow dolly. Great option. Very affordable. The wheel straps however were not long enough to properly go over a 19” wheel do they kept coming off. I had to stop several times and ended up using one of my straps to secure the vehicle. I could drive at posted speeds for fear the strap would come loose and I would lose the car

Bridget Q. 
Rating:
1.0

I moved up my pickup date to Friday night because I had to leave early morning Saturday to make a tight deadline. When we got ready to leave on Saturday morning the door wouldn't open. We had to drive 20m in the opposite direction, 20m to fix it (the crew at the place were great) but still had some issues opening the door. We couldn't take the 1st trip anymore bc it was now too late (1 day wasted). The rest of the day went fine. Then on the return trip, the adapter for lights stopped working. We had to buy a wiring kit to attach to the trailer so the lights would work again. Fast forward 1-1.5 hour and $30 later and we were able to drive home. This made us late by 20m past drop off (which now charged me an extra day, when the guy who helped us Saturday told us they'd comp the 1st day since we wouldn't be able to make the planned trip). Called support line today and they let me know it would be 3 days before I get a call from the location.

LINDSEY B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA D. 
Rating:
5.0

The staff here is great. I used them bc of my friend's experience with them and I would recommend this site to others.

Stephanie S. 
Rating:
2.0

The wiring on the trailer I had rented was not functioning. I had to come back 3 different times with 3 different vehicles for the employees to finally admit it was their trailer wiring/bulb not the wiring on ALL THREE vehicles that was bad which is what they were adamant it was. Wasted 3 hours before I drove away with the trailer without working lights. I was comped the $20 rental which was nice but sure put my time to waste.

Justin V. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Curt K. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon V. 
Rating:
5.0

The young man that waited on me was knowledgeable and walked me to my site and made sure door went up and unit was clean.

THERESA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Florine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mychael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles h.  |  Overall Experience 
Rating:
4.0

Great experience overall, I ended up needing more space. The location I moved to had a decent amount better rate for the new size and slightly more convenient standard access hours.

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHENELLE W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leah R.  |  Overall Experience 
Rating:
5.0

Great overall experience with the entire team and a special Thank You to the manager who definitely sets the example of how to take care of a customer! I am grateful for his help and his teams commitment to professional customer service!

JOE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

I have done business here before with rental equipment....I did not think twice about coming back to rent a short term storage locker....staff was great to work with!!

Todd O.  |  First Impressions 
Rating:
3.0

The app was horrible. Not easy to upload my license, change my reservation. I tried checking in my uhaul truck and could not and was on hold for almost 40 min before hanging up. I ended up having to wait to return my truck until the location opened which caused me using more miles and gas. Would not recommend dropping off your truck after hours.

Kristin M.  |  Online Move In 
Rating:
5.0

They were so friendly and helpful when I needed any help. I thought that there price for storage was great and a great location for our family!

Barbara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurinda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arbery B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

dione m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC W.  |  First Impressions 
Rating:
5.0

Melissa is the best manager ever. She keeps the place clean and tidy. The staff is also friendly and helpful. We had a great experience. We highly recommend using Burnsville Uhaul.

Daniel R.  |  Overall Experience 
Rating:
5.0

VERY HELPFUL STAFF!

JOE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenea N.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me obtain a storage unit was very professional and helpful. I highly recommend this Uhaul location!

Laurinda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meti m.  |  First Impressions 
Rating:
4.0

I think the corporation should invest some funds and up date a very very very needed computer software AND hardware gear. The PCs are crap and antiquated. The POS stations do not work and most credit cards have to be typed in manually.

MARK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Usually always quiet and the carts were a huge help!

Melissa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa g.  |  Overall Experience 
Rating:
5.0

It was frustrating to have lights go off every 20 min or so. Also frustrating was the lack of lighting in the unit and no electricity available. Also, the dumpster was not readily available, even for a charge. Therefore, much junk was just left. Otherwise, the facility was good.

JILL E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

My U-Haul truck rental and storage experience was excellent and made my move much less stressful. U-Haul gets a high recommendation from me.

Amber C.  |  Overall Experience 
Rating:
5.0

Very calm, helpful staff.

NINETTE V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mavis V.  |  Overall Experience 
Rating:
3.0

I have been using this storage facility for several years. Always been easy to deal with and pay for. Sometimes the customer service is better, but it's never been really bad. Busy place, so somtimes there is a wait, but understandable.

KAREN O.  |  First Impressions 
Rating:
5.0

Everyone was super nice and efficient. Facility is clean and feels safe.

Melissa T.  |  First Impressions 
Rating:
3.0

Overall this was a good experience. Only downside was I was told initially that the rent for the unit would be refunded prorated. When I moved out, I didn't get a response for 20 days after I submitted the move out request and didn't get my prorated refund back either. The unit itself was clean, secure and easy to use. Would recommend but with the disclaimer about not getting the prorated refund at the end.

Andrew L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY V.  |  Overall Experience 
Rating:
5.0

My Experience with U Haul has been Outstanding so far. Melissa helped me and she was fast and efficient and answered all my questions before I could even ask.

Jacob R.  |  First Impressions 
Rating:
5.0

I had a great experience working with the staff. Friendly and willing to help if needed. I had an issue with billing my second month, but they were able to fix easily and without any other issues.

William T.  |  Overall Experience 
Rating:
2.0

As stated above, I reserved a locker at Relaible Mini warehouse, Apple Valley, MN listed in your website as an Available option! I just moved to MN from NC with all my stuff. Only to find out that the facility is still under construction!! I was NOT told this. Completely I acceptable. I had to go to another facility in Burnsville and get 2 smaller lockers (on different floors) rather than the 1 larger one I reserved and for more money. I had to pay my movers an additional $200 due to the travel time to new locker and the fact they had to go upstairs for one of the lockers. I’m completely dissatisfied with this situation. I spoke with a manager yesterday who gave me a small credit to be used later, but I am Not satisfied with this. It was a huge error on your part to have on the website and it says it is open and available. This is false information. The Burnsville facility was helpful and I have nothing against them. I also had an issue with my uhaul truck rental that I reserved in Canton, NC (when my scheduled movers never showed). I arrived to get my truck and was told they didn’t have my truck. I had already driven an hour one way to get the truck and had to drive an additional 30 mins to get a truck in Asheville, NC. This whole uhaul experience has been awful. I need someone to contact me please.

Sarah O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eron Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

The only thing was when we moved it was a hot humid day and inside the storage building was 100 times worse. No air or A/C or even air flow of any kind. But overall our locker was secure for the 4 years we had it

haley r.  |  Overall Experience 
Rating:
1.0

We are being charged monthly fees/late fees when we've move out of our unit! We moved out TWO months ago and I've gotten several emails/letters in the mail saying we owe money! We've submitted all the correct paperwork and the unit is empty, lock removed and clean. I've gotten no response from the office.

Erica K.  |  Overall Experience 
Rating:
5.0

Staff very receptive and helpful!

Juan L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

We had a great experience. Clean maintained storage facility.

erica l.  |  Overall Experience 
Rating:
5.0

I moved a 3 bedroom into storage by myself. It was hard but uhaul and it’s services made it a great experience.

Blanca M.  |  Online Move In 
Rating:
5.0

Excellent customer service from the woman who helped me at the front desk.

Andre L.  |  First Impressions 
Rating:
5.0

I found the rates to be competitive, the facility well maintained, and the people who worked there to be knowledgeable friendly and very helpful.

cheryl u.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELI J.  |  First Impressions 
Rating:
5.0

Everything went about as smooth as could be asked. Friendly and knowledgeable staff.

William T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erika n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID A.  |  First Impressions 
Rating:
5.0

Best u-haul in the twin cities. Fix your alarm tho ugh please.

Pete C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valerie g.  |  Overall Experience 
Rating:
1.0

Mold in units Maintain humidity better and use mold inhibitors.

ryan h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHA K.  |  Overall Experience 
Rating:
5.0

Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.

YAHEL E.  |  First Impressions 
Rating:
4.0

My alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.

todd k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misael C.  |  Overall Experience 
Rating:
4.0

the only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.

damairs h.  |  Overall Experience 
Rating:
2.0

Your customer service is the worst for such an easy facility to maintain. I was wrongfully informed on “pro rating” my unit if I didn’t use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It’s sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.

Scott F.  |  Overall Experience 
Rating:
5.0

The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.

Reginald S.  |  First Impressions 
Rating:
4.0

The access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.

Brian & Rebecca B.  |  Overall Experience 
Rating:
4.0

Everyone but Melissa was an idiot. Thank god she is there or I would not be.

THOMAS G.  |  First Impressions 
Rating:
5.0

Staff is welcoming, friendly, and knowledgeable

katherine m.  |  First Impressions 
Rating:
5.0

Very pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Thank you.

Karen C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Skipper H.  |  First Impressions 
Rating:
4.0

The only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.

CATHERINE H.  |  Overall Experience 
Rating:
5.0

The staff was always there to answer any questions we had.

MARJORIE J.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

James M.  |  Overall Experience 
Rating:
4.0

Very professional and hard working crew. Thanks for your help during the covid crisis gentlemen.

Terrance Q.  |  Overall Experience 
Rating:
2.0

Went in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....

JUSTIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony T.  |  Overall Experience 
Rating:
3.0

This site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.

PoHung W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David U.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chaquetta T.  |  Overall Experience 
Rating:
5.0

I loved that it was 24hr access, it was clean, and secure! Thank you!

Kazoua Y.  |  Overall Experience 
Rating:
1.0

I used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!

Artemis P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rex O.  |  Overall Experience 
Rating:
3.0

The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I’ve seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that’s great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I’ve been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don’t like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole

Kirstin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  Overall Experience 
Rating:
5.0

From move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.

beau r.  |  Overall Experience 
Rating:
5.0

Would recommend

KIM D.  |  Overall Experience 
Rating:
5.0

Very good job with everything! Impressed, as always, with U-haul.

KYLE A.  |  Overall Experience 
Rating:
4.0

I never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good

Mary B.  |  Overall Experience 
Rating:
4.0

Very nice people

Manuel M.  |  Overall Experience 
Rating:
5.0

Quick fast and professional friendly Gerrllklkkkkkky l dish

Amy D.  |  First Impressions 
Rating:
3.0

It said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.

Ayan D.  |  First Impressions 
Rating:
5.0

It has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen

clare h.  |  Overall Experience 
Rating:
4.0

Did not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.

Dayton C.  |  Overall Experience 
Rating:
5.0

Outstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff

Paul J.  |  Overall Experience 
Rating:
5.0

90% of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.

pam K.  |  Overall Experience 
Rating:
5.0

There was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.

James M.  |  First Impressions 
Rating:
5.0

Convenient location. Employees were helpful when needed.

ed b.  |  Overall Experience 
Rating:
1.0

I felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.

Frederick M.  |  Overall Experience 
Rating:
4.0

I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Thank you 😊

Sandi g.  |  Overall Experience 
Rating:
5.0

Awesome

Abdirahman M.  |  First Impressions 
Rating:
2.0

Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!

Loren Craig K.  |  Overall Experience 
Rating:
5.0

N/a

Dennis S.  |  Overall Experience 
Rating:
5.0

excellence!

sharon w.  |  First Impressions 
Rating:
5.0

..

Ratha K.  |  First Impressions 
Rating:
5.0

Great storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.

Ryan S.  |  Overall Experience 
Rating:
5.0

We were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.

Chad D.  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.

Adam R.  |  First Impressions 
Rating:
5.0

If I ever needed another storage facility again, I would definitely go back to the same place.

connie j.  |  Overall Experience 
Rating:
5.0

This was my first experience having a storage unit. It was so easy and I never felt that I wasn’t safe when I would come to put things in or take things out of the unit.

Martha M.  |  Overall Experience 
Rating:
4.0

Everything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation

LAWRENCE W.  |  Overall Experience 
Rating:
5.0

Everyone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!

Melissa P.  |  First Impressions 
Rating:
4.0

Great service and easy to use facility. Confident that my items and in a safe, clean environment.

dylan h.  |  First Impressions 
Rating:
5.0

My customer service agent went out of his way too get things done great job

Terrance Q.  |  First Impressions 
Rating:
5.0

Staff went out of their way to help me.

Chad S.  |  Overall Experience 
Rating:
3.0

Fine.

amber r.  |  Overall Experience 
Rating:
5.0

Aside from the 24/7 access door malfunctioning once, I have absolutely no complaints.

William S.  |  Overall Experience 
Rating:
4.0

My only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.

STEVEN S.  |  Overall Experience 
Rating:
5.0

I found the staff professional but also pleasant to work with.

Martha M.  |  First Impressions 
Rating:
1.0

I paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again

elizabeth k.  |  First Impressions 
Rating:
5.0

Very clean well maintained facilities.

tara Z.  |  Overall Experience 
Rating:
1.0

We had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.

Jodi L.  |  First Impressions 
Rating:
3.0

,

Pamela R.  |  Overall Experience 
Rating:
3.0

The staff was polite and professional. My main concern was how far the unit was from the loading dock.

Leah S.  |  First Impressions 
Rating:
2.0

There was a custodian in the store when I entered. He saw me walk in & didn’t bother to greet me. He was super unprofessional. They seemed to be short staffed

Chantel A.  |  First Impressions 
Rating:
5.0

Very good service Thank you Vanessa Sapp

vanessa s.  |  First Impressions 
Rating:
5.0

Staff was courteous, friendly and willing to help. We were pleased.

Jill R.  |  First Impressions 
Rating:
5.0

The staff was friendly, helpful and welcoming and made sure I was satisfied.

Michelle H.  |  First Impressions 
Rating:
1.0

Corporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.

Philip L.  |  Overall Experience 
Rating:
5.0

Great Experience

jenny j.  |  Overall Experience 
Rating:
5.0

I needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.

Sarah P.  |  First Impressions 
Rating:
5.0

Thank you!

maralyn r.  |  Overall Experience 
Rating:
5.0

Very nice facility.

BRITTA R.  |  First Impressions 
Rating:
5.0

The staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.

ROBIN L.  |  First Impressions 
Rating:
5.0

Check in guy was very friendly.

Christian K.  |  First Impressions 
Rating:
1.0

The customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.

Laura J.  |  First Impressions 
Rating:
5.0

I had a positive experience.

Joanna S.  |  Overall Experience 
Rating:
4.0

Helpful.

Aidan S.  |  First Impressions 
Rating:
5.0

Very good facility and staff.

JAMES W.  |  Overall Experience 
Rating:
5.0

The storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.

Bopha C.  |  Overall Experience 
Rating:
5.0

3 times at this location, excellent service, had a frozen lock and they got the lock off

Michael B.  |  First Impressions 
Rating:
5.0

I would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.

Autumn F.  |  Overall Experience 
Rating:
4.0

We had no issues

CARLA E.  |  Overall Experience 
Rating:
5.0

Barry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!

Brigit R.  |  Overall Experience 
Rating:
5.0

I recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.

zenet m.  |  Overall Experience 
Rating:
4.0

One young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!

JOSHUA W.  |  Overall Experience 
Rating:
4.0

O

Michael Y.  |  Overall Experience 
Rating:
4.0

Manager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!

KIM H.  |  Overall Experience 
Rating:
5.0

Great experience!

Maria E.  |  Overall Experience 
Rating:
1.0

Rude staff

Aleksey K.  |  Overall Experience 
Rating:
5.0

I was pleased with the service I received. Thank You

Gerri S.  |  Overall Experience 
Rating:
5.0

Great accessible covenant location

Steve M.  |  Overall Experience 
Rating:
1.0

My experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.

Sara B.  |  Overall Experience 
Rating:
5.0

Everything was perfect for me.

dementrus r.  |  Overall Experience 
Rating:
5.0

Quick, fast service. The employees were super helpful! Thank you!

Bopha C.  |  Reservation 
Rating:
5.0

Fix your telephone customer people, give them more power to help when the stores are closed

rhett b.  |  Overall Experience 
Rating:
3.0

The times I was there always involved a long wait as they seemed to be chronically understaffed and somewhat disorganized.

Mark L.  |  Overall Experience 
Rating:
5.0

Greetings~ All staff was extremely accommodating and helpful when needed. Excellent experience and will use service again if needed. Thank you for great service and wonderful facility! Kris

Chris R.  |  Overall Experience 
Rating:
1.0

Worst place ever overcharged didn’t have the truck we booked 1 month in advance people working there are really useless and the GM doesn’t call you back

Jason B.  |  Overall Experience 
Rating:
3.0

Because there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.

James R.  |  Reservation 
Rating:
1.0

I used the storage unit for a total of 8 days and then returned all of my equipment. Due to incompetence by the staff my order was never closed and I was over charged and even sent to a debt collector

andrew a.  |  Overall Experience 
Rating:
5.0

Great storage. Great service

Steve M.  |  Reservation 
Rating:
3.0

It took a long time to get storage rooms. We got two rooms, one which was already occupied. The process just took a long time before we were finally able to start unloading our things.

Donovan P.  |  Reservation 
Rating:
3.0

We had a very long wait to pick up a U-Box that we’d been told was ready for us to pick up. Also, there was a lot of confusion about the blankets we’d rented in another state and were dropping off.

cheryl r.  |  Overall Experience 
Rating:
5.0

Staff was great. Place was super clean. Thank you

TAMMI S.  |  Overall Experience 
Rating:
4.0

I had a goox experience with Uhaul will come here again in future if needed.

sadaf H.  |  Overall Experience 
Rating:
1.0

I will NEVER again rent a U-Haul storage or recommend your services to a friend. Very unprofessional when it comes to fixing problems.

WACHEL W.  |  Overall Experience 
Rating:
4.0

No complaints at all

MATRICIA H.  |  Overall Experience 
Rating:
5.0

Nice

aiesha j.  |  Reservation 
Rating:
5.0

Everything. Was. Perfect great staff great service

Angelna S.  |  Overall Experience 
Rating:
1.0

Moving w/ UH was awful, tho don't think this facility at fault. Movers hired via UH arrived 5hrs late, packed carelessly and inefficiently. Wouldn't deliver Boxes on day promised until Visa held payme

Madeline M.  |  Overall Experience 
Rating:
2.0

Staff told me they had no handicap parking. staff not friendly. manager won't return calls.

PAUL C.  |  Overall Experience 
Rating:
1.0

Will not use this uhaul again

Greg K.  |  Overall Experience 
Rating:
5.0

I had 24 hour access and it worked great. The only hard part is the door to go thru afterhours is smaller and harder to get furniture to.

Valerie M.  |  Overall Experience 
Rating:
5.0

All good

douglas p.  |  Overall Experience 
Rating:
5.0

Had a storage unit there for over 10 years the people working there were always friendly and helpful

DON K.  |  Overall Experience 
Rating:
5.0

Helpful staff, and a great facility..

AHMED M.  |  Overall Experience 
Rating:
5.0

Great experience & staff!

kevin R.  |  Overall Experience 
No reviews have been submitted for this location.

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