Customer Reviews for U-Haul Moving & Storage of Burnsville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Burnsville

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Lynda P.
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This was a nightmare with nothing but problems "literally!" From day one of setting this up and "every step of the way until it was fi ished!" The only good part of this whole ordeal was the moving company that picked up my box from here in NV and unloaded it ! U haul experience was terrible!

Jon K.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

Rae R.
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Customer did not leave a comment.

Bryan L.
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Paul H T.
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Customer did not leave a comment.

Eduardo W.
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This place is always smooth and easy!

MARK L.
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The gentleman helping me was absolutely great.

Mark D.
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Excellent service.

jamie K.
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Customer did not leave a comment.

Brent B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Luke B.
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Customer did not leave a comment.

Corey P.
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Customer did not leave a comment.

Dale T.
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I've rented from this location many times and its allways been topnotch!!

Robert J.
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Great Service!!! Thank You!!!

Henry J.
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Customer did not leave a comment.

Zachary S.
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Customer did not leave a comment.

SABA A.
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Smooth process and everything was explained well. Nice staff.

Samuel F.
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floor on trailer alittle dirty

Gregory W.
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Customer did not leave a comment.

Judith M.
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Customer did not leave a comment.

Stacey T.
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Customer did not leave a comment.

MARY S.
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Customer did not leave a comment.

gary lew R.
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went well

Josh W.
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Customer did not leave a comment.

KADUM U.
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Keep up the good work...

Ryan N.
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Customer did not leave a comment.

Rebecca T.
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The guy who helped us when we picked up the trailer, I don't know his name, was fantastic! Super friendly and personable. He deserves a raise or bonus, I'm serious. Good employees are hard to come by and you don't want to lose him.

RICHARD L.
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I was very impressed... everyone was very helpful, your text message updates were very professional and helpful, I had a conflict come up during the time when I was supposed to pick up the trailer but I received a notification via text so I called the number on the text and let them know I was indeed still coming to pick up the trailer... everything was well organized and extremely user friendly! Very impressive!

STEPHEN N.
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The man who helped me was very pleasant and extremely helpful Taking time in spite of being busy.

THANH B.
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Customer did not leave a comment.

Brent S.
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Customer did not leave a comment.

Erzsebet N.
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Customer did not leave a comment.

jeff L.
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Customer did not leave a comment.

Randall H.
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Unfortunately I did not get the name of the gentleman that helped me but he provided the best service I have EVER had at UHaul. Fast respectful.... he was great!

Pete C. | Overall Experience |
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Best u-haul in the twin cities. Fix your alarm tho ugh please.

miriam M.
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Customer did not leave a comment.

jonathan K.
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The young man working at Uhaul that day was very helpful and courteous!

Tanya S. | First Impressions |
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Customer did not leave a comment.

Tom H.
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Excellent overall. Great equipment and helpful staff.

valerie g. | Overall Experience |
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Customer did not leave a comment.

Joel R.
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The employee at the desk found a means of keeping my online reservation price while extending the return time, just in case. (I did not need the extra time, but it was good to know it was there.)

Justin G.
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I had made my reservation for Hopkins, MN because the Hopkins U-Haul is one mile from my house but my reservation was changed to Burnsville, MN. Burnsville is a 20 minute drive each way for me. I would like to keep my reservation location after I make it next time.

Mark S.
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Customer service

Ruben D.
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Customer did not leave a comment.

Joseph J.
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Customer did not leave a comment.

MARTIN O.
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Put a Snow brush in the vehicle for winter rentals

SHANE M.
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Trailer was 45 minutes late to arrive. Frustrating. Customer care from the employee was excellent throughout the process.

Jesus L.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

aaron S.
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After being told returning the equipment a few hours late would not be a big deal I was charged for an additional day for the 2 hrs I had the truck. My delays came from a snowstorm causing issues and extended time while taking precautions unloading as well as driving. Had I known I would be charged the additional time I would have kept the truck for a full day in order to get some value out of the charges.

Adedayo A.
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Keep the good work going!

Thomas S.
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Customer did not leave a comment.

PAUL T.
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Great service! Thanks!

Kevin B.
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I was 20.00 for after hours return. It was returned more than an hour before the location closed. The Uhaul employee asked me to back it into a specific location and he unhooked it from my truck. I called about charge and it is still not refunded. Not a good way to do business, just upsets customers.

Scott V.
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When I went to pickup the Van it took twenty minutes to complete the paper work meaning I had 20 minutes of time wasted, but I thought that was ok I still had 4 hours and I knew that was going to be tight. When I was finished and brought the Van back at 2:30, thirty minutes after my scheduled return time, the computers were down and the only person behind the desk couldn't log in delaying my return time. When he finally got logged in it took fifteen minutes to complete all the paper work, and at that time I was told it would cost me $92 because I was so late. Then the original person showed up and after speaking to him he recalculated my paperwork and said I didn't owed that much and I see that U Haul has given me a refund. It took twenty seconds for me to see the original charges on my bank statement but after 24 hours I have yet to see the $22 refund. I will believe it when I see the refund and at that time will resubmit my review.

Jennifer B.
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Customer did not leave a comment.

ryan h. | Overall Experience |
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Mold in units Maintain humidity better and use mold inhibitors.

ASHA K. | Overall Experience |
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Customer did not leave a comment.

Thomas K.
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The gentleman that helped me with check in/check out was super friendly and professional.

Jollie D.
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Our experience was top notch from start to finish! The truck was clean and surprisingly got better mileage then our own vehicle! The crew Burnsville Uhaul got me in, out and on my way quickly and efficiently. So its 2 thumbs up from me!

YAHEL E. | First Impressions |
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Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.

Jon P.
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Customer did not leave a comment.

solomon M.
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Customer did not leave a comment.

Thomas A.
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butch W.
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MJ M.
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Customer did not leave a comment.

todd k. | Overall Experience |
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My alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.

Chris C.
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Customer did not leave a comment.

Lori M.
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The staff were very efficient and pleasant, both in hooking up the trailer and also unhooking it. It couldn't have gone smoother.

Bobby J.
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Mel was very helpful made the rental smooth and easy

Claire P.
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Customer did not leave a comment.

Nancy D.
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Had trouble with my app to upload a photo of fuel gauge, took forever which was frustratIng. Told the employer that it doesn't work. My friend was waiting in the car watching one of the employer get frustrated with his mobile computer in his hand wanting to smash it. Sounds like the system is down or something. It happened to me when I picked up the rental. Ugh.

William W.
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Customer did not leave a comment.

Megan V.
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Customer did not leave a comment.

sharon w. | Overall Experience |
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Customer did not leave a comment.

MAXWELL T.
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Nothing to improve. Matt helped me, he was top notch!

Randy H.
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Not much. The service was great.

Kong V.
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Online check in was a breeze but I don't know why you'd need two contacts to verify who you are. My contacts didnt answer or pick up thus prolonging the check in.

RICHARD S.
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Continue excellent service!

Sheri-Ann M.
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Have the reserved truck available

John W.
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Received excellent service coming and going, thx guys for hooking me up!

Gregg S.
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Customer did not leave a comment.

Dottie K.
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Well when requesting the dollies it would be nice to have them on the truck right away so I wouldn't have to come back to get them. The employee who did get them once I came back was wonderful and kind.

Phouvanh K.
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Customer did not leave a comment.

Misael C. | Overall Experience |
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Customer did not leave a comment.

damairs h. | Overall Experience |
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the only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.

Janet G.
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Customer did not leave a comment.

Emmanuel O.
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I was given the truck empty of gasoline, surprisingly am being charged for the same on return!

HUSSEIN D.
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Customer did not leave a comment.

IBSA G.
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Hire better people, The people on phone can't help with anything. They just say they don't know . They can't update your information properly and when you get at the pick up location you get in trouble.

Kiel M.
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Customer did not leave a comment.

Bruce A.
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Customer did not leave a comment.

DEREK D.
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Customer did not leave a comment.

David R.
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donald W.
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Nothing just keep doing what your employees are doing because they all were friendly and helpful the whole time thanks you guys and u-haul for everything to help me move easier

ALYSSA P.
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Customer did not leave a comment.

Layne H.
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Customer did not leave a comment.

Hussein W.
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Customer did not leave a comment.

Paul C.
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They were very busy and didn't seem to want to acknowledge me. It took a good 20 minutes and I was the first in line of many to return equipment. I know they have it so you can return it online, but some of us are not comfortable with that option.

BRUCE C.
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Worked great. Staff was wonderful and helpful.

Raymond S.
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Customer did not leave a comment.

JULIE G.
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Less waiting time on the phone.

Benjamin B.
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E-rental was too confusing, the people at the counter were much faster.

JANELLE W.
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Customer did not leave a comment.

micheal P.
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Customer did not leave a comment.

Geoffry K.
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I wouldn't recommend your company to anyone. We were told New Prague pick-up location then it changed at the last minute to an hour out of our way. Requested a New Prague drop off due to snow storm and were told flatly "No!" Asked for a mileage adjustment due to the out of our way distance traveled to pick up the truck. Again told "No!" Spoke to 3 different customer rep's treated indifferently by each one.

Bryan H.
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Gentleman who checked me in Sunday morning for the return was incredible. Sounds funny but made my day by his kindness.

jodell K.
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The truck was very clean. When I returned it, someone was at the truck before I could even get out.

Scott F. | Overall Experience |
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Your customer service is the worst for such an easy facility to maintain. I was wrongfully informed on “pro rating” my unit if I didn’t use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It’s sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.

Reginald S. | First Impressions |
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The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.

Brian & Rebecca B. | Overall Experience |
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The access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.

THOMAS G. | First Impressions |
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Everyone but Melissa was an idiot. Thank god she is there or I would not be.

katherine m. | First Impressions |
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Staff is welcoming, friendly, and knowledgeable

Karen C. | Overall Experience |
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Very pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Thank you.

Skipper H. | First Impressions |
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Customer did not leave a comment.

CATHERINE H. | Overall Experience |
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The only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.

MARJORIE J. | Overall Experience |
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The staff was always there to answer any questions we had.

James M. | Overall Experience |
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Very helpful and friendly staff.

Terrance Q. | Overall Experience |
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Very professional and hard working crew. Thanks for your help during the covid crisis gentlemen.

JUSTIN R. | Overall Experience |
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Went in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....

Tony T. | Overall Experience |
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Customer did not leave a comment.

PoHung W. | Overall Experience |
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This site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.

David U. | First Impressions |
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Customer did not leave a comment.

Chaquetta T. | Overall Experience |
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Customer did not leave a comment.

Kazoua Y. | Overall Experience |
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I loved that it was 24hr access, it was clean, and secure! Thank you!

Artemis P. | Overall Experience |
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I used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!

Rex O. | Overall Experience |
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Customer did not leave a comment.

Kirstin P. | First Impressions |
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The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I’ve seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that’s great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I’ve been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don’t like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole

Steven A. | Overall Experience |
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Customer did not leave a comment.

beau r. | Overall Experience |
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From move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.

KIM D. | Overall Experience |
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Would recommend

KYLE A. | Overall Experience |
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Very good job with everything! Impressed, as always, with U-haul.

Mary B. | Overall Experience |
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I never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good

Manuel M. | Overall Experience |
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Very nice people

Amy D. | First Impressions |
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Quick fast and professional friendly Gerrllklkkkkkky l dish

Ayan D. | First Impressions |
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It said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.

clare h. | Overall Experience |
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It has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen

Dayton C. | Overall Experience |
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Did not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.

Paul J. | Overall Experience |
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Outstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff

pam K. | Overall Experience |
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90% of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.

James M. | First Impressions |
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There was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.

ed b. | Overall Experience |
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Convenient location. Employees were helpful when needed.

Frederick M. | Overall Experience |
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I felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.

Sandi g. | Overall Experience |
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I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Thank you 😊

Abdirahman M. | First Impressions |
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Awesome

Loren Craig K. | Overall Experience |
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Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!

Dennis S. | Overall Experience |
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N/a

sharon w. | First Impressions |
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excellence!

Ratha K. | First Impressions |
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..

Ryan S. | Overall Experience |
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Great storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.

Chad D. | Overall Experience |
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We were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.

Adam R. | First Impressions |
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Excellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.

connie j. | Overall Experience |
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If I ever needed another storage facility again, I would definitely go back to the same place.

Martha M. | Overall Experience |
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This was my first experience having a storage unit. It was so easy and I never felt that I wasn’t safe when I would come to put things in or take things out of the unit.

LAWRENCE W. | Overall Experience |
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Everything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation

Melissa P. | First Impressions |
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Everyone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!

dylan h. | First Impressions |
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Great service and easy to use facility. Confident that my items and in a safe, clean environment.

Terrance Q. | First Impressions |
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My customer service agent went out of his way too get things done great job

Chad S. | Overall Experience |
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Staff went out of their way to help me.

amber r. | Overall Experience |
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Fine.

William S. | Overall Experience |
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Aside from the 24/7 access door malfunctioning once, I have absolutely no complaints.

STEVEN S. | Overall Experience |
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My only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.

Martha M. | First Impressions |
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I found the staff professional but also pleasant to work with.

elizabeth k. | First Impressions |
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I paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again

tara Z. | Overall Experience |
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Very clean well maintained facilities.

Jodi L. | First Impressions |
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We had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.

Pamela R. | Overall Experience |
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,

Leah S. | First Impressions |
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The staff was polite and professional. My main concern was how far the unit was from the loading dock.

Chantel A. | First Impressions |
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There was a custodian in the store when I entered. He saw me walk in & didn’t bother to greet me. He was super unprofessional. They seemed to be short staffed

vanessa s. | First Impressions |
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Very good service Thank you Vanessa Sapp

Gary R. | First Impressions |
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Staff was courteous, friendly and willing to help. We were pleased.

Michelle H. | First Impressions |
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The staff was friendly, helpful and welcoming and made sure I was satisfied.

Philip L. | Overall Experience |
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Corporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.

jenny j. | Overall Experience |
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Great Experience

Sarah P. | First Impressions |
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I needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.

maralyn r. | Overall Experience |
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Thank you!

BRITTA R. | First Impressions |
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Very nice facility.

ROBIN L. | First Impressions |
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The staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.

Christian K. | First Impressions |
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Check in guy was very friendly.

Laura J. | First Impressions |
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The customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.

Joanna S. | Overall Experience |
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I had a positive experience.

Aidan S. | First Impressions |
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Helpful.

JAMES W. | Overall Experience |
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Very good facility and staff.

Bopha C. | Overall Experience |
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The storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.

Michael B. | First Impressions |
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3 times at this location, excellent service, had a frozen lock and they got the lock off

Autumn F. | Overall Experience |
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I would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.

CARLA E. | Overall Experience |
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We had no issues

Brigit R. | Overall Experience |
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Barry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!

zenet m. | Overall Experience |
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I recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.

JOSHUA W. | Overall Experience |
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One young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!

Michael Y. | Overall Experience |
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O

KIM H. | Overall Experience |
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Manager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!

Maria E. | Overall Experience |
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Great experience!

Aleksey K. | Overall Experience |
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Rude staff

Gerri S. | Overall Experience |
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I was pleased with the service I received. Thank You

Steve M. | Overall Experience |
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Great accessible covenant location

Sara B. | Overall Experience |
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My experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.

dementrus r. | Overall Experience |
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Everything was perfect for me.

Bopha C. | Reservation |
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Quick, fast service. The employees were super helpful! Thank you!

rhett b. | Overall Experience |
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Fix your telephone customer people, give them more power to help when the stores are closed

Mark L. | Overall Experience |
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The times I was there always involved a long wait as they seemed to be chronically understaffed and somewhat disorganized.

Chris R. | Overall Experience |
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Greetings~ All staff was extremely accommodating and helpful when needed. Excellent experience and will use service again if needed. Thank you for great service and wonderful facility! Kris

Jason B. | Overall Experience |
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Worst place ever overcharged didn’t have the truck we booked 1 month in advance people working there are really useless and the GM doesn’t call you back

JAMES R. | Reservation |
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Because there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.

andrew a. | Overall Experience |
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I used the storage unit for a total of 8 days and then returned all of my equipment. Due to incompetence by the staff my order was never closed and I was over charged and even sent to a debt collector

Steve M. | Reservation |
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Great storage. Great service

Donovan P. | Reservation |
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It took a long time to get storage rooms. We got two rooms, one which was already occupied. The process just took a long time before we were finally able to start unloading our things.

cheryl r. | Overall Experience |
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We had a very long wait to pick up a U-Box that we’d been told was ready for us to pick up. Also, there was a lot of confusion about the blankets we’d rented in another state and were dropping off.

TAMMI S. | Overall Experience |
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Staff was great. Place was super clean. Thank you

sadaf H. | Overall Experience |
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I had a goox experience with Uhaul will come here again in future if needed.

WACHEL W. | Overall Experience |
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I will NEVER again rent a U-Haul storage or recommend your services to a friend. Very unprofessional when it comes to fixing problems.

MATRICIA H. | Overall Experience |
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No complaints at all

aiesha j. | Reservation |
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Nice

Angelna S. | Overall Experience |
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Everything. Was. Perfect great staff great service

Madeline M. | Overall Experience |
Rating:

Moving w/ UH was awful, tho don't think this facility at fault. Movers hired via UH arrived 5hrs late, packed carelessly and inefficiently. Wouldn't deliver Boxes on day promised until Visa held payme

PAUL C. | Overall Experience |
Rating:

Staff told me they had no handicap parking. staff not friendly. manager won't return calls.

Greg K. | Overall Experience |
Rating:

Will not use this uhaul again

Valerie M. | Overall Experience |
Rating:

I had 24 hour access and it worked great. The only hard part is the door to go thru afterhours is smaller and harder to get furniture to.

douglas p. | Overall Experience |
Rating:

All good

DON K. | Overall Experience |
Rating:

Had a storage unit there for over 10 years the people working there were always friendly and helpful

AHMED M. | Overall Experience |
Rating:

Helpful staff, and a great facility..

kevin R. | Overall Experience |
Rating:

Great experience & staff!

No reviews have been submitted for this location.

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