Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best u-haul in the twin cities. Fix your alarm tho ugh please.
Mold in units Maintain humidity better and use mold inhibitors.
Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.
My alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.
the only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.
Your customer service is the worst for such an easy facility to maintain. I was wrongfully informed on “pro rating” my unit if I didn’t use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It’s sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.
The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.
The access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.
Everyone but Melissa was an idiot. Thank god she is there or I would not be.
Staff is welcoming, friendly, and knowledgeable
Very pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Thank you.
The only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.
The staff was always there to answer any questions we had.
Very helpful and friendly staff.
Very professional and hard working crew. Thanks for your help during the covid crisis gentlemen.
Went in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....
This site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.
I loved that it was 24hr access, it was clean, and secure! Thank you!
I used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!
The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I’ve seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that’s great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I’ve been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don’t like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole
From move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.
Would recommend
Very good job with everything! Impressed, as always, with U-haul.
I never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good
Very nice people
Quick fast and professional friendly Gerrllklkkkkkky l dish
It said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.
It has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen
Did not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.
Outstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff
90% of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.
There was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.
Convenient location. Employees were helpful when needed.
I felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.
I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Thank you 😊
Awesome
Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!
N/a
excellence!
..
Great storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.
We were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.
Excellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.
If I ever needed another storage facility again, I would definitely go back to the same place.
This was my first experience having a storage unit. It was so easy and I never felt that I wasn’t safe when I would come to put things in or take things out of the unit.
Everything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation
Everyone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!
Great service and easy to use facility. Confident that my items and in a safe, clean environment.
My customer service agent went out of his way too get things done great job
Staff went out of their way to help me.
Fine.
Aside from the 24/7 access door malfunctioning once, I have absolutely no complaints.
My only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.
I found the staff professional but also pleasant to work with.
I paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again
Very clean well maintained facilities.
We had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.
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The staff was polite and professional. My main concern was how far the unit was from the loading dock.
There was a custodian in the store when I entered. He saw me walk in & didn’t bother to greet me. He was super unprofessional. They seemed to be short staffed
Very good service Thank you Vanessa Sapp
Staff was courteous, friendly and willing to help. We were pleased.
The staff was friendly, helpful and welcoming and made sure I was satisfied.
Corporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.
Great Experience
I needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.
Thank you!
Very nice facility.
The staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.
Check in guy was very friendly.
The customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.
I had a positive experience.
Helpful.
Very good facility and staff.
The storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.
3 times at this location, excellent service, had a frozen lock and they got the lock off
I would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.
We had no issues
Barry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!
I recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.
One young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!
O
Manager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!
Great experience!
Rude staff
I was pleased with the service I received. Thank You
Great accessible covenant location
My experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.
Everything was perfect for me.
Quick, fast service. The employees were super helpful! Thank you!
Fix your telephone customer people, give them more power to help when the stores are closed
The times I was there always involved a long wait as they seemed to be chronically understaffed and somewhat disorganized.
Greetings~ All staff was extremely accommodating and helpful when needed. Excellent experience and will use service again if needed. Thank you for great service and wonderful facility! Kris
Worst place ever overcharged didn’t have the truck we booked 1 month in advance people working there are really useless and the GM doesn’t call you back
Because there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.
I used the storage unit for a total of 8 days and then returned all of my equipment. Due to incompetence by the staff my order was never closed and I was over charged and even sent to a debt collector
Great storage. Great service
It took a long time to get storage rooms. We got two rooms, one which was already occupied. The process just took a long time before we were finally able to start unloading our things.
We had a very long wait to pick up a U-Box that we’d been told was ready for us to pick up. Also, there was a lot of confusion about the blankets we’d rented in another state and were dropping off.
Staff was great. Place was super clean. Thank you
I had a goox experience with Uhaul will come here again in future if needed.
I will NEVER again rent a U-Haul storage or recommend your services to a friend. Very unprofessional when it comes to fixing problems.
No complaints at all
Nice
Everything. Was. Perfect great staff great service
Moving w/ UH was awful, tho don't think this facility at fault. Movers hired via UH arrived 5hrs late, packed carelessly and inefficiently. Wouldn't deliver Boxes on day promised until Visa held payme
Staff told me they had no handicap parking. staff not friendly. manager won't return calls.
Will not use this uhaul again
I had 24 hour access and it worked great. The only hard part is the door to go thru afterhours is smaller and harder to get furniture to.
All good
Had a storage unit there for over 10 years the people working there were always friendly and helpful
Helpful staff, and a great facility..
Great experience & staff!
