Customer Reviews for U-Haul Moving & Storage of Burnsville

8,128 reviews

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was excellent till the water problem. But I would recommend you to anyone who would want a storage. Everyone has be so kind and helpful. You go above and beyond to help.

THERESA A.  |  Overall Experience 
Rating:
5.0

quick in and out at the facility

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Damarco B. 
Rating:
5.0

Customer did not leave a comment.

Hudeyfe W. 
Rating:
5.0

There was a man who said he didn't work there that was helping move the trailers around. Not really an issue I just thought it was odd.

Colin G. 
Rating:
5.0

Customer did not leave a comment.

CarolAnn H. 
Rating:
3.0

Tire indicator came on a few miles after I picked up the truck.

Bruce L. 
Rating:
5.0

Everything is great at this U-Haul and storage. Very easy to rent and to add new gear or other additions even at the last moment. Staff acts laid back but is very competent. My storage unit is always patrolled and the entire unit is clean and well maintained.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
4.0

I was not notified that my pickup was changed. Thankfully it was only a 5 minute drive to new pickup spot, but it created unnecessary stress.

David W. 
Rating:
2.0

We came across many issues for only storing for less than 2 months. Staff was very friendly and helpful but at times seemed to be under staffed especially to deal with cleanliness issues. In the building we were in the bathroom was often dirty with garbage overflowing. Hallways not swept so carts would get caught up. We swept out our unit but was obvious that nobody else really cleaned up elsewhere. Also no garbages around to help with clean up. At two separate events the swipe card to get into the building did not work or the alarm system was not working. At times during our visit there were many alarms going off.

Jaimie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Said S. 
Rating:
3.0

First I had to go put money into my debit card. When I came back an hour later. The line was going out the door. They said the computers went down. The employees handeled it well. I sat in line for an hour. After 2 hours have passed I finally got the trailer hooked up. Got home to realize the lights were out on the drivers side. I had to drive like my blinker didnt work.

Gordon H. 
Rating:
5.0

Customer did not leave a comment.

Faye H. 
Rating:
5.0

This location was very convenient for me. My only problem was with the website and trying to find moving help. Tried 3 different people and no one could help me at the time that I wanted. Even though they said they were available.

Riley S. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Josiah M. 
Rating:
5.0

Best customer service when picking up the vehicle! I was called to check on the rental, we were running late, and the wonderful woman who assisted me when I arrived was friendly, professional and extremely knowledgeable of her job. I was in and out in no time and she pulled the van up front for me. Will be back next I need a rental. Great job!!!!

Thomas R. 
Rating:
4.0

Can't think of anything

Karen K. 
Rating:
5.0

Great customer support

Valorie W. 
Rating:
5.0

Employees very friendly and helpful. Best experience yet renting a u-haul!

Steven R. 
Rating:
5.0

Always willing to work with me

PATRICIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Your facility worked out well for us over the past 2-3 years. Your operations team was great to work with during that time period. In particular Matt was very helpful in determining our storage needs as they evolved over time. I would recommend your storage and equipment rental services to anyone in the area!

Kevin R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Britanie B. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Corporate computer system needs help. On-line license and credit card info did not transfer to the counter PC

PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
5.0

Employees at this location are FANTASTIC! So easy to work with! A seamless transaction! Thank you!!!

Holly G. 
Rating:
5.0

I have rented from this facility before. Always an excellent experience. Friendly professional people who are always helpful. The equipment seems to be well maintained and is clean. The whole rental process is quick. So often nowadays it seems that wherever you go employees are not happy or helpful- this certainly is NOT the case here.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

It was busy and had little room to park while waiting for the trailer to be unhooked.

Kathleen C. 
Rating:
3.0

Not charge for furniture pads left in truck from previous the previous renter.

Lisa R. 
Rating:
5.0

The equipment was ready and available on time. Pickup and drop off were quick and easy.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Deb S. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

SHERYL L. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
3.0

One of the staff members where very rude he thought he could talk to me any kind of way I was going to call to talk to one of his managers on Monday very disrespectful

Earline W.  |  First Impressions 
Rating:
3.0

The location was difficult to find. Staff were nice.

Christine S. 
Rating:
2.0

Have vehicle clean. Don't try to ovecharge me. Billed me for a two wheeler I didn't want or use.

philip R. 
Rating:
5.0

Everything was smooth....customer service was fantastic! Thank you!

Jason W. 
Rating:
1.0

Bad customer service

Liiban M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Great experience. new clean van. Very helpful owner and employee.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very helpful

Timothy G.  |  First Impressions 
Rating:
4.0

Everything went smoothly. I just wish the truck drove a lot better and it wasn't so hard to get the door down. The dolled has e been used in so long it was rusted over. I had to use WD 40 to get it out.

Tamika H. 
Rating:
4.0

1. You MUST improve your computer system and the location of the various trucks. I know the location is a "preference", but in this day and age, it seems obsolete. If I order a truck a MONTH ahead of time, I should be able to pick it up at the requested location, or DON"T list that truck (26') at that location. I received a call on Friday morning prior to my pickup of the truck Sunday, that it would not be available. Yes, the agent was excellent in trying to find a truck closer than the one she picked for me originally (I was not near the phone when she left the message), and did additional mileage, but of course not the fuel difference. (48 miles/8 miles per gallon..6 gallons x3.80 is another $22 I had to shell out in addition to the $800 to rent, of which I returned the vehicle a day early! (Maybe an incentive to return early would help you honor reservations?) I have no fault with the people I dealt with, just the unknown variable of where I will have to pick up a vehicle.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

jarvis N. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

kay N. 
Rating:
5.0

Customer did not leave a comment.

Kip F. 
Rating:
5.0

Lower the mileage charge, other places either charge mileage or have you fill the gas tank, not both for a local drive to pick up a piece of furniture. Expensive to move one piece of furniture.

Bernice D. 
Rating:
3.0

Customer did not leave a comment.

Chuck B. 
Rating:
5.0

It was sweet and simpe

Sri vignesh B. 
Rating:
4.0

Customer did not leave a comment.

Jill L. 
Rating:
5.0

Very pleasant atmosphere and workers behind the desk.

Diane F. 
Rating:
5.0

Great

darlene l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

The service was great

darlene L. 
Rating:
5.0

All good. One of the employees reeked with cigarette smoke. He really stunk. Great service though.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Viraphol T. 
Rating:
5.0

Everything was great.

Saidmir S. 
Rating:
5.0

Staff was great!!

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

If you keep the check-in and out process as easy and as quick as it was for me I could see no reason for anyone to use anyone else for this service.

Scott K. 
Rating:
3.0

Pick up went smooth and the owner John was very helpful and kind. When I dropped off the trailer a couple hours later, I sat in the drop off equipment lane and no one came out for around 10 minutes. I went inside and saw that the only two employees were helping other customers. Once my turn was up I stated I was dropping off a trailer and the guy helping me said “why did you just undo it your self?” (Didn't know I was able to do that). I then went out to unhook it and he came out and said “you need to hurry up other people are waiting” (no vehicles were behind me). So I asked for help undoing it and he seemed upset by that. Not a great experience.

Mitch W. 
Rating:
5.0

Cheaper cost for per miles rates The staff are really nice and helpful

Samantha C. 
Rating:
4.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Srinivasa G. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
1.0

Sad thing the rental pickup&drop-off was okay. I working w/ uhaul owner to return unit when another customer drove in driveway from the wrong direction . Owner verbally abuses him, calls him idiot, they end up swearing at each other, flipping the bird at each other. It was STUPID. Uhaul lost a customer and customer didn't get what he wanted. That customer could have been me making honest mistake. I'll never go to this store again with such an immature tough-guy Owner like that. Could have been handled sooo much nicer ... just ask him to move his vehicle ... nicely.

james R. 
Rating:
4.0

Customer did not leave a comment.

RACHEL M. 
Rating:
1.0

The internet said that customers have access to the units until 10pm. When we got there the staff who registered us said we had to have everything in by 4:40 because that’s when he has to lock the doors. Because that would not work for us, he offered us a different unit. We got to that unit and it was locked so, he walked away, without a word. We waited, he came back and offered us an interior unit, which we accepted. When we returned to unload the truck, the double doors to the unit’s location would not open, even though it was during the hours that they should have. We pressed the button that said “press button for assistance” and no one responded. Because we could not get our couches through the single door that would open, we chose to unload our belongings in the first open unit we could find. The confusion with the check in for storage made the whole day more than an hour late. I called John at U Haul in Burnsville the next day to explain what had happened. He was very accommodating and let us keep the unit we had moved into but did not apologize or explain why it happened.

Tana H.  |  First Impressions 
Rating:
5.0

Excellent service all around

Sam K. 
Rating:
5.0

Outstanding experience for booking to vehicle return! U-Haul always!

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Laxman S. 
Rating:
1.0

The person at the counter was extremely rude, and I was threatened by him in the morning if I don't return it on time. The guy was swearing and using inappropriate language and should be fired immediately!!!!!!!

GLEB S. 
Rating:
1.0

U guys treated me worse than any business ever has. It's sad that your Company and workers forget to see other people are people just like them If it wasn't for my kids and love for the Universe UHaul would experience something that wouldn't have ever been forgotten. Thankfully I will move on and never ever EVER EVER, FOREVER, NEVER do business with UHaul or anyone that resembles UHaul Thank you William A. Faulk

william a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kassandra H. 
Rating:
4.0

The parking lot was a mess

Alicia M. 
Rating:
4.0

Great experience. Rented the same tandem 6x12 two weeks in a row and everything went well. Appreciated that they let me bring it back an hour late with no late fees!

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Thank y'all so much for y'all wonderful service

Nicole W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Holly C. 
Rating:
5.0

Yes, all went well.

LARRY S. 
Rating:
5.0

Great experience.

Lois M. 
Rating:
5.0

Change window wipers, and clean windows to start

DARWIN J. 
Rating:
5.0

Customer did not leave a comment.

Leshedia M.  |  Overall Experience 
Rating:
5.0

The address and phone number in my initial email confirmation for the Burnsville location was wrong which was frustrating. After finding a different uhaul number the customer service associate helped me find the right address.

TESS B. 
Rating:
5.0

Great customer service!

Amy C. 
Rating:
5.0

Customer did not leave a comment.

curtis H. 
Rating:
1.0

Truck had a check light on. Rubber flopping on the door. The guy who checked me in cancelled my storage without asking me. I got emailed that said I cancelled it at the same time I picked up truck. Not happy

Kimberly H. 
Rating:
5.0

Well done thanks. Everything is perfect.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Viraphol T. 
Rating:
5.0

Was a great experience!

gail J. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
4.0

Customer did not leave a comment.

Steve Z. 
Rating:
4.0

Owner was very nice. Fast service, easy to get to.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Service was professional and friendly, product worked well. A few more customers parking spots and clearly marked where they are located would be helpful. Thank you.

Sheldon A. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Wouldn't rent from anyone else.! Great price, customer service is exceptional easy to follow instructions, etc. Uhaul does a great job, pleasant to deal with, professional and don't price gouge you. Thanks for another smooth affordable rental

brooklyn M. 
Rating:
3.0

Customer did not leave a comment.

Joy A. 
Rating:
5.0

Customer did not leave a comment.

Chang H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINE S.  |  Overall Experience 
Rating:
5.0

The man that helped me did a awesome job Good customer service took his time and explained everything to me. He is a great person done a wonderful job thank you so much

Nicole W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelynn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katherine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra C.  |  Overall Experience 
Rating:
1.0

Management doesn't answer emails doesnt a nswer phone calls and bills me for charges after I closed out my unit you guys suck

DOUGLAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORRINE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE T.  |  Overall Experience 
Rating:
3.0

The reason I put average is because my son went to put my stuff in my storage unit and it had been rented. I told the person when I came to rent unit I would be coming on the 23rd. So we had to go through all paperwork again. Luckily an accessible unit was available. I am handicapped and needed easy access.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia w.  |  Overall Experience 
Rating:
5.0

I was at uhaul for over 6 to 7 years and when years and I did not have one bad experience that experience there were different crews that worked there but they all had the same customer service training thank you you all you did well for me as my company grew my company grew now I bought a big enough place to store all of my things but now I will invest in you all in stock..GBHMF SERVICES LLC

gregory v G.  |  Overall Experience 
Rating:
5.0

Very nice people

darlene l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA L.  |  First Impressions 
Rating:
5.0

Able to take advantage of FREE storage for one month. Staff was good and storage unit was exceptionally well maintained and climate controlled.

Mark H.  |  Overall Experience 
Rating:
5.0

The two young guys with tattoos were saints. Actually everyone at the Portland store were amazing

Michael C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chantel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon w.  |  First Impressions 
Rating:
1.0

Everything was fine until I had to check out. Moving across states and learning you have to close it out in person was challenging. Then I called uhaul to close out the account, couple weeks go by and I get charged for another month. Call uhaul again, nothing they do about it. Say it’s my fault for not stopping in. It will be the last timing using the storage unit

Samuel w.  |  Overall Experience 
Rating:
5.0

Gabe, Robert were extremely helpful, accommodating, and courteous through my whole experience with the truck rental return process and storage unit. Thank you, Carol

Carol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATOYA H.  |  First Impressions 
Rating:
5.0

The young man that waited on me was knowledgeable and walked me to my site and made sure door went up and unit was clean.

THERESA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Florine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mychael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles h.  |  Overall Experience 
Rating:
4.0

Great experience overall, I ended up needing more space. The location I moved to had a decent amount better rate for the new size and slightly more convenient standard access hours.

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHENELLE W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leah R.  |  Overall Experience 
Rating:
5.0

Great overall experience with the entire team and a special Thank You to the manager who definitely sets the example of how to take care of a customer! I am grateful for his help and his teams commitment to professional customer service!

JOE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

I have done business here before with rental equipment....I did not think twice about coming back to rent a short term storage locker....staff was great to work with!!

Todd O.  |  First Impressions 
Rating:
3.0

The app was horrible. Not easy to upload my license, change my reservation. I tried checking in my uhaul truck and could not and was on hold for almost 40 min before hanging up. I ended up having to wait to return my truck until the location opened which caused me using more miles and gas. Would not recommend dropping off your truck after hours.

Kristin M.  |  Online Move In 
Rating:
5.0

They were so friendly and helpful when I needed any help. I thought that there price for storage was great and a great location for our family!

Barbara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurinda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arbery B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

dione m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC W.  |  First Impressions 
Rating:
5.0

Melissa is the best manager ever. She keeps the place clean and tidy. The staff is also friendly and helpful. We had a great experience. We highly recommend using Burnsville Uhaul.

Daniel R.  |  Overall Experience 
Rating:
5.0

VERY HELPFUL STAFF!

JOE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenea N.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me obtain a storage unit was very professional and helpful. I highly recommend this Uhaul location!

Laurinda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meti m.  |  First Impressions 
Rating:
4.0

I think the corporation should invest some funds and up date a very very very needed computer software AND hardware gear. The PCs are crap and antiquated. The POS stations do not work and most credit cards have to be typed in manually.

MARK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Usually always quiet and the carts were a huge help!

Melissa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa g.  |  Overall Experience 
Rating:
5.0

It was frustrating to have lights go off every 20 min or so. Also frustrating was the lack of lighting in the unit and no electricity available. Also, the dumpster was not readily available, even for a charge. Therefore, much junk was just left. Otherwise, the facility was good.

JILL E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

My U-Haul truck rental and storage experience was excellent and made my move much less stressful. U-Haul gets a high recommendation from me.

Amber C.  |  Overall Experience 
Rating:
5.0

Very calm, helpful staff.

NINETTE V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mavis V.  |  Overall Experience 
Rating:
3.0

I have been using this storage facility for several years. Always been easy to deal with and pay for. Sometimes the customer service is better, but it's never been really bad. Busy place, so somtimes there is a wait, but understandable.

KAREN O.  |  First Impressions 
Rating:
5.0

Everyone was super nice and efficient. Facility is clean and feels safe.

Melissa T.  |  First Impressions 
Rating:
3.0

Overall this was a good experience. Only downside was I was told initially that the rent for the unit would be refunded prorated. When I moved out, I didn't get a response for 20 days after I submitted the move out request and didn't get my prorated refund back either. The unit itself was clean, secure and easy to use. Would recommend but with the disclaimer about not getting the prorated refund at the end.

Andrew L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY V.  |  Overall Experience 
Rating:
5.0

My Experience with U Haul has been Outstanding so far. Melissa helped me and she was fast and efficient and answered all my questions before I could even ask.

Jacob R.  |  First Impressions 
Rating:
5.0

I had a great experience working with the staff. Friendly and willing to help if needed. I had an issue with billing my second month, but they were able to fix easily and without any other issues.

William T.  |  Overall Experience 
Rating:
2.0

As stated above, I reserved a locker at Relaible Mini warehouse, Apple Valley, MN listed in your website as an Available option! I just moved to MN from NC with all my stuff. Only to find out that the facility is still under construction!! I was NOT told this. Completely I acceptable. I had to go to another facility in Burnsville and get 2 smaller lockers (on different floors) rather than the 1 larger one I reserved and for more money. I had to pay my movers an additional $200 due to the travel time to new locker and the fact they had to go upstairs for one of the lockers. I’m completely dissatisfied with this situation. I spoke with a manager yesterday who gave me a small credit to be used later, but I am Not satisfied with this. It was a huge error on your part to have on the website and it says it is open and available. This is false information. The Burnsville facility was helpful and I have nothing against them. I also had an issue with my uhaul truck rental that I reserved in Canton, NC (when my scheduled movers never showed). I arrived to get my truck and was told they didn’t have my truck. I had already driven an hour one way to get the truck and had to drive an additional 30 mins to get a truck in Asheville, NC. This whole uhaul experience has been awful. I need someone to contact me please.

Sarah O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eron Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

The only thing was when we moved it was a hot humid day and inside the storage building was 100 times worse. No air or A/C or even air flow of any kind. But overall our locker was secure for the 4 years we had it

haley r.  |  Overall Experience 
Rating:
1.0

We are being charged monthly fees/late fees when we've move out of our unit! We moved out TWO months ago and I've gotten several emails/letters in the mail saying we owe money! We've submitted all the correct paperwork and the unit is empty, lock removed and clean. I've gotten no response from the office.

Erica K.  |  Overall Experience 
Rating:
5.0

Staff very receptive and helpful!

Juan L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

We had a great experience. Clean maintained storage facility.

erica l.  |  Overall Experience 
Rating:
5.0

I moved a 3 bedroom into storage by myself. It was hard but uhaul and it’s services made it a great experience.

Blanca M.  |  Online Move In 
Rating:
5.0

Excellent customer service from the woman who helped me at the front desk.

Andre L.  |  First Impressions 
Rating:
5.0

I found the rates to be competitive, the facility well maintained, and the people who worked there to be knowledgeable friendly and very helpful.

cheryl u.  |  Overall Experience 
Rating: