Customer Reviews for U-Haul Moving & Storage of Cambria Heights

Customer did not leave a comment.

Customer did not leave a comment.

I had a reservation for 2/8/2021 at 7am. When I arrive at the location, the office was not opened. It was not until 7:15 that the doors were opened. The vehicle I reserved was not cleaned and free of snow. I had the clean the vehicle myself and eventually choose another vehicle as the size I reserved was completed iced over. There was absolutely no one available to clean/clear the ice from the vehicle. There was no defrost in the vehicle which caused another problem. I was very dissatisfied with the service.

The person inside Was nice, the dude that check the return was an Ass.H*** I put gas on the truck before I turn it in ..they dude es like we charging you $6.00 for gas !! I was like why ..he wen and said is not the same ,I look I was yes it is , so I took it across the street to gas station I put another $1.15 I wen over that's how much gas it needed that it wen over the mark ... such pitty

Customer did not leave a comment.

Customer did not leave a comment.

The location is conveniently located but the staff is rude. Customer service training is needed. If I the customer am speaking respectful why am I being met with smart remarks. The staff needs to understand that they are representing more than themself but are representing an organization

Customer did not leave a comment.

Thanks for being flexible with the snow days... do you offer military discounts?

I was grateful for the customer service and support when I needed it

Customer did not leave a comment.

The return process is a bit confusing, and can also be a bit challenging to some. Nevertheless, all worked out well on my end. Best, Edwig

Customer did not leave a comment.

Customer did not leave a comment.

Great job!! Very happy with the service

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The staff was very accommodating and helpful.

Be a bit more hands on initially with the rental process. Not everyone is equally tech savy. A Smile and a warm greeting are always welcoming.

I'm going to use the again

Customer did not leave a comment.

Check out took a very long time

We didn't meet the requirements to rent a motorcycle trailer. Would have been nice to have known the requirements before ha-nd

Staff were friendly and accommodating.

The service is great

The rental process was smooth, the staff was courteous and helpful. The return process was conveniently done.

Customer did not leave a comment.

None

Customer did not leave a comment.

Customer did not leave a comment.

I signed up for mobile pick up, and wasted 20 minutes attempting to check in. Site kept deleting my info and giving error messages. Unfortunately, this forced me to see an agent. He was highly disengaged, seems like I kept interrupting whatever movie on his phone. At one point, I had to remind him I responded to the mobile prompt because he was caught up in his entertainment rather than anticipating the information that he just asked me to submit. He continuously spoke low and did not adjust all the 20x I asked him to repeat his thoughts. As if he can't see we're speaking thru a mask, shield, and social distance. Even my colleague was confused why the man would speak in such a way. Pay attention to the next customer and use social cues. There are too many other options these days.

Most of the staff showed customer courtesy and was very professional but one may need a little more customer courtesy training.

Passenger seat belt was not working. Vehicle is in need of alignment.

Service was good

Customer did not leave a comment.

More service agents needed. Vehicle was very clean and when I returned vehicle it was immediately sanitized. So safety measures are taken seriously which is comforting.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

very disappointed with U haul i was charge additional $132.78 for fuel charge. before i returned the vehicle i put gas back in the truck. I'm very upset this company and will never used it again.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Good h

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

First time rental from this location, very friendly and helpful staff. I will rental from this location again if I move again. I hope not too soon , LoL

Slow service at this location. Workers are not friendly

Left turn signal in the rear was not working. That's dangerous for customers. Other than that is was clean and drove well.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

It was a good first time experience only I was charged for 2 periods due to returning vehicle after hours.

You are doing a good job/work, and your young men are well trained and courteous to the customers. I applaud you for such great customer service.

During adverse weather please make sure to have all the ice & snow off the top of roof because it kept falling off While I was driving scaring me and other motorists. The agent did not do a good job and was so distracted being on his phone he couldn't focus on preparing the van properly.

Service was efficient and good.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

There was lack of employee help. I rented the truck online and still have to wait on line After uploading my ID info and reserving online ! and there was only one employee taking customers I went outside and there was no one there to help for 15 mins I left the parking lot at 12:20 pm for a 12 pm reservations! And still got charged for the full hour! Slow customer service .

The worker who helped me was dedicated,efficient and courteous. He should be commended.

Customer did not leave a comment.

Everything was good.

Customer did not leave a comment.

Customer did not leave a comment.

You guys were great.

While the location was very bright and inviting, the customer service was HORRIBLE to say the least. The counter person was rude and very unorganized. The person receiving the truck was just as rude as the counter person. He was rude, and the way he speaks to peois disgusting!

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The close at 5 pm and someone where still at the location whoncannot give any help to customer and I spent 1 hour to complete the return because I have an android (samsung) who cannot pick up the location anytime I tried it comes with an error I have to call my son to come with his iphone to complete that return for me. I was very upset and this is very discouraging.

Customer did not leave a comment.

Dirty in the loading area with cigarette butts and a McDonald's apple pie container.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The worst customer service experience!!!!!!!

A customer can be late to bring back the materials but I don't think your employees can call him every seconds to ask for the materials. They need to be professionals.

Customer did not leave a comment.

Customer did not leave a comment.

The service was very good reps were caring on the inside and outside even when we had to switch vehicles.

Company representative was rude, equipment ( hand truck ) was missing unknown to me, u-haul changed original one way reservation ( queens to Bronx ) to return to queens ( very inconvenient )on day. before pick up. All this amounts to a pandemic unnecessary overcharge.

Training is essential to success. Please train your representatives.

The Jamaican guy at the rental person wasn't the problem. He was quite respectful and helpful. It the Mobil app that u have. It's sucks. I did everything on the app and I still had to wait there for an hour to a truck. The reservation was made but the van selection proceeds did not go through. That's unbelievable. Won't do that again.

Customer did not leave a comment.