they didn't have my reservation there they gave it to someone else meanwhile I called and spoke to the girl that I am running late. then got an attitude from the manager that I am late so too bad. so I had to take a smaller trailer. and make 3 trips to complete the move. and on check out, there are no signs on what to do to complete the reservation.STEVENMARC M.
Customer Reviews for U-Haul Moving & Storage of Cambria Heights
Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BOYDARTHUR W.
The female employee was rude and not helpful at all. Checking out and getting a receipt took over 30 minutes. The entire experience was not pleasant at all. My original reservation was changed the day before to pick up from an inconvenient location. The rate changed. The woke experience was a nightmare and I would not recommend to anyone.Anjanette O.
Customer did not leave a comment.OSCARALBERT W.
You charge me $25 because a little dirt in the van? That is such a scam. I could easy well spend less than a minute and wash it off with my hose. That is such a scam.Gavin A.
Customer did not leave a comment.ADRIENNED S.
I was charged $25.00 when I specifically to the young lady "I decline Insurance".CALVINKEITH C.
Rochelle is amazing! She is professional, curious, and an example of what customer service should be...Jason C.
Not much except an addl staff member to manage front desk as others were cleaning/prepping vehicles. A convenient, well kept locationMicheal W.
Customer did not leave a comment.Willie E.
Customer did not leave a comment.R F.
Your employee Mr. Bartinton Brandon was exceptional. He worked really hard and timely for myself and other customers. Especially because he was the only person at the front desk. He explained charges and holds on your card. He doesn't get upset easily and tried to inform and make customers feel welcome and secure about their transactions. I Definitely will return to this location! The only thing that was upsetting is the U haul at Regency catering Hall where I originally booked my van to pick up. There was no key in both lock boxes . Which made me an our late from moving my son out of his dormitory. I was definitely not going to rent from U haul again. However, a wonderful customer representative that I spoke to sent me over to your Cambria Heights location and she changed my mind to want to rent from U haul again.KEMLYES C.
Customer did not leave a comment.rodrigo G.
Location was very backed up on employees. I waited over an hour and a half just to get my truck which is so ridiculous.Peter Y.
Same treatment like meJEANHUBERT F.
Nothing great experience.WILLIAM D.
Customer did not leave a comment.JACKSONJ E.
The cashier that assisted me lacked basic sales and customer service skills. Upon arrival there was 5 ppl on line waiting when the customer in front of me demanded the get someone else to the floor. It didn't immediately dawn on that cashier to call for help. Then after waiting a ridiculously long period of time to be serviced I picked a truck for rent and was told without her even checking the computer that the did not have it. So I selected another vehicle again to be told it was out of stock . At this point I inquire about what was in stock instead of pointlessly picking items to no end. The cashier exclaimed â€œnothingâ€ was in stock when the young lady standing next to her interjected to inform us that multiple vehicles had been returned for the day and indeed the original van I requested was in stock. The entire experience was disappointing all the way down to asking me to scan my id. I informed the cashier that my partner had taken the car to the gas station across the street with my phone in it so I asked if she could possibly scan it as I have done so in the past. She told me this was not possible and there was no way for her to scan it . I was forced to leave the and walk across the street to retrieve the phone. Upon my return I start the process and scan the od in my hand where she waited until the entire process was done to tell me it needs to be placed on the table to scan. I was unable to go back as it was already accepted and she became unnecessarily up. Then told me to give her the id so she could scan it. (This after making me walk to get my phone since there was no way for her to do what she was now asking to do) Last complaint being She requested a second number. Requested that I then call the person to ask them to confirm me. Then places a call to the person while I was still talking to them causing it to go to voicemail. She hung up and looked me staring in the face to say â€œ it went to voicemail they didn't pick upâ€ Then proceeded to stare at me with a dense look until I suggested she call back seeing as to how she didn't wait until the call I was on with the person was completed. The staff definitely need more training at this location.LOVASIAS B.
19.95 doesn't mean 97.81 for 3 hours. 1.79 for mileage that is ridiculous, I will be going to home depot next time.P W.
Customer did not leave a comment.RAMSAMMY S.
Fix your website/app and hire better workers y'all out here raising people blood pressure with 2 hr waits reservations being baited on and overall lack of helpfulnessANWAR B.
I would never recommend anybody to the linden location. The little receptionist girl was extremely rude, I asked her to switch the the truck because it wasn't working properly she acted like she was deaf. I had to ask her if she heard me and then gave an irrelevant response.CARLINE J.
Customer did not leave a comment.YANIQUEALICIA H.
Nothing , I was very satisfiedHAROLD M.
I was charged over 100$ more than the price I was given when I picked up the truck. No one has answered the phones and I returned the vehicle on time but the only receipt says I returned the truck 12 hrs laterCHANTELTENEISHA H.
Customer did not leave a comment.Stefan R.
Great customer service. Keep up the great work.LA VENIA B.
Customer did not leave a comment.MONAISHANTELLE M.
Customer did not leave a comment.JOELAUGUSTO P.
Improve night Lighting at Facility for Customers Returning Vehicles after dark. U-Haul Agents should all maintain and wear the SAME Uniform and Be in Uniform, no matter their position. I will continue to use this Facility. Thank you for helping me Move !Mark D.
Customer did not leave a comment.VICTORINEJOAN B.
Customer did not leave a comment.DANIELJEFFREY W.
Customer did not leave a comment.Muctar S.
Great service in Cambria Heights. Reservation system and telephone waits are too inefficient. Went to three locations and waited on phone for hours before getting service. Actual service was great. Reservation system is too slow and individual locations should be able to direct you to the location that has the equipment needed. Having to call back the mational number is ridiculous.HENRYR R.
The customer wasn't bad, it kinda lacked luster and the wait i found lllooonnnggg. I walked in the door at 10am I left the agency 1044 am with the truck.LARVETTA B.
I was in and out with my car rental and returning it back was just as quick. Very professional. Would recommend this location anytime....JOANNEG T.
Customer did not leave a comment.MARTIN P.
Customer did not leave a comment.CHESTERA D.
Customer did not leave a comment.TAURUSJ C.
I did receive contract details. But, didn't receive final milage and that gas was above proper level and that you did verify truck was checked in properly. No estimate of tolls used. Plus the process of self-return is extremely labor-intensive.To add in mileage with decimal point is very confusing.Pictures, pictures,and more pictures. Have respect and verify info sent. Thanks.stuart S.
Customer did not leave a comment.GAVINEGERTON L.
Customer did not leave a comment.SLOBODAN S.
I had a great experience. Thank you.Adrian T.
Customer did not leave a comment.Edson C.
Customer did not leave a comment.DAMION P.
Customer did not leave a comment.AVAMARIE W.
Customer did not leave a comment.Kellie U.
Customer did not leave a comment.KEITH H.
Customer did not leave a comment.Harry N.
Customer did not leave a comment.OL G.
Customer did not leave a comment.MONIQUEEUGENIA R.
Customer did not leave a comment.NOELIVOR LAWRENC B.
Customer did not leave a comment.TISHUNA R.
Customer service was great, the place was nice, the truck was clean, but the system to return the truck had a bug and would not allow me to submit the pictures needed to finish the overnight control.Clara A.
The person who helped me was not welcoming. She had a nasty attitude and did not explain the process well. She was playing with her phone and she had ear buds in her ear. When I asked her a question she responded that maybe I don't understand how to rent a vehicle and she was not good at explaining the process.KEVIN B.
Service was bad , employee was very rude , I was charged for a damage that I didn't doDavid C.
Everything is ok so farSANDRAANGELA L.
What I think would be a overwhelming improvement would be additional staff to service the customers so that we wouldn't have to wait as long on the line to be accommodate.KEITHA B.
Customer did not leave a comment.RAMPAUL B.
Customer did not leave a comment.AKEEMATO C.
Customer did not leave a comment.BRIAN T.
The young man assisting me was very professional and courteous...STACEYA M.
Nothing, I had a good experienceRAYLEAJ M.
Customer did not leave a comment.EGBERTE B.
I was charged for a small dent near the outside rear passenger roof that was already present before I picked the van up. I didn't include an image on the initial check, because I was looking for major damages. No matter how much I disputed it, I was still charged for an issue that I was not responsible for.CORY MICHAEL S.
Customer did not leave a comment.Marvin B.
Customer did not leave a comment.PENNYESMERALDA C.
Customer did not leave a comment.R J.
Customer did not leave a comment.SHAEVONV R.
Customer did not leave a comment.YVETTE R.
Staff are friendly and helpful.RICHARD S.
Customer did not leave a comment.Richard S.
Nothing reallyDIONNEM W.
Safe, Sanitary, Convenient. And when I needed a second truck, and I was unable to rent from the same location, the Rep searched for a another location and upon arrival at the second location, my reservation was up to date and turn-key. Truly appreciate this experience. Thank you.KATHARINECHERRY T.
They changed my pickup location of the 20 inch truck and did not advise me. Then they did not have the size trailer that I wanted I had to get a bigger one which is what they had left communication was poor and it cost me money and time. UnacceptableROSALINDA B.
Customer did not leave a comment.ROBERT D.
The employees were really rudeKENNETHE S.
Customer did not leave a comment.VILNER E.
Customer did not leave a comment.Othensia G.
Two. Workers instead of one.GREGORYL P.
Keep the good work!DAVIDA J.
Customer did not leave a comment.RESIAL B.
Nothing to improve. Customer rep was professional, handy and gorgeous!FAUSTORADAMES C.
I don't know how there are random additional charges. Worst experience ever. I paid dearly for one day rental and now I have to navigate through bogus extra charges... absolute craziness, now I have no choice but to assist the help of my card issuer. Never ever again will I use uhaul to move anything.CandaceJulianna W.
Customer did not leave a comment.JAMILAHS S.
Customer did not leave a comment.CHRISTOPHERA M.
Customer did not leave a comment.STANLEY P.
I had a reservation for 2/8/2021 at 7am. When I arrive at the location, the office was not opened. It was not until 7:15 that the doors were opened. The vehicle I reserved was not cleaned and free of snow. I had the clean the vehicle myself and eventually choose another vehicle as the size I reserved was completed iced over. There was absolutely no one available to clean/clear the ice from the vehicle. There was no defrost in the vehicle which caused another problem. I was very dissatisfied with the service.Andre F.
The person inside Was nice, the dude that check the return was an Ass.H*** I put gas on the truck before I turn it in ..they dude es like we charging you $6.00 for gas !! I was like why ..he wen and said is not the same ,I look I was yes it is , so I took it across the street to gas station I put another $1.15 I wen over that's how much gas it needed that it wen over the mark ... such pittyMilka R.
Customer did not leave a comment.RONALDN W.
Customer did not leave a comment.CLINTONHUGH B.
The location is conveniently located but the staff is rude. Customer service training is needed. If I the customer am speaking respectful why am I being met with smart remarks. The staff needs to understand that they are representing more than themself but are representing an organizationSANDRAD L.
Customer did not leave a comment.SHAMARDAVID C.
Thanks for being flexible with the snow days... do you offer military discounts?Gregory B.
I was grateful for the customer service and support when I needed itJAMESI G.
Customer did not leave a comment.kimberly G.
The return process is a bit confusing, and can also be a bit challenging to some. Nevertheless, all worked out well on my end. Best, EdwigEDWIG J.
Customer did not leave a comment.Yolanda L.
Customer did not leave a comment.Christmarthe D.
Great job!! Very happy with the serviceHAROLDA D.
The young lady that work the early morning shift is a excellent work keep the place well kept all the timesMANSFIELD G. | Overall Experience
Need more workerRHONDA B. | Overall Experience
Additional Services at this Location
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