Customer Reviews for U-Haul Moving & Storage of Canton

Tire pressure sensor warning/error light is on in truck. Truck pulls hard to the right. Had to hold wheel 1/4 turn to make truck go straight. Great service at this location...friendly employee and helpful service made up for the issues with the truck

Overall experience was terrific Won't rent from anyone else Every was very polite and helpful Thanks

Very easy pick-up.

Exactly what I expected. Very friendly and helpful staff.

Thank you Will for your personal friendliness and help!

Not a thing! Excellent service and very professional!

I made a reservation for location at Western Way Chevron, Mountain View Blvd. The location did not answer the phone for over 1 hr to confirm if trailer was there. Got there and they knew nothing, terrible service. I called 800 Uhaul and they had to send me to Marietta Hwy, they were great but I was late and frustrated that no one let me know the trailer was not available at original location.

Excellentt

more check in / check out personnel.... also online scheduling system needs improvement for U-Haul in general

Could not reach anyone by phone without waiting at least 30 minutes minimum. There was so many issues I do not have time to type it all. I can tell you I will never use UHaul again. Most disorganized company ever!!!!!

They went way out of their way to accommodate all of my needs

They went way out of their way to accommodate all of my needs

All of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.

Had an issue with the truck brought it to thier attention they gave me a discount and took it out of service to be repaired right aay which I was not expecting thank you .

Staff was helpful. Facility is nice.

Excellent customer service Thank you

All the U-haul team members I worked with did an excellent job! The scheduling system U-Haul is using made the process difficult, luckily the team members knew the right people to call for assistance with the booking system. 12 furniture pads were more than enough for our packing needs, luckily the team member knew this but our account was showing 96 pads and there was no way to change this information. Your people are great!

Staff very friendly

My work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.

The men working there were very helpful, friendly and professional. Thank you very much.

Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

Truck was a piece of junk, Loud broken exhaust, noises coming from everywhere, couldn't believe this truck was in service Not less rent it to someone

Easy on. Easy off ...... thanks

Nothing

1. I didn't understand I was supposed to inspect the trailer and report its condition on the app before leaving the location. Just a slight communication issue. 2. The location is spotless, even looks like the large trailer parking area had been pressure washed.

Good people!!!

From start to finish, uhaul exceeded our expectations. I highly recommend this service. In fact, we are likely to use it again in the near future.

Nothing Really - Just make sure that People like Nick take good care of the Customers !!!

Not a thing

More friendly customer service

The team at this location is always quick, courteous, and professional. Each member seems to know their task and can get a customer in and out very quickly. This is my third great experience - don't change a thing!

Made my stressful event of moving so much more bearable. Thank you to all the U-Haul professionals that are willing to help out.

In and out quickly, and staff friendly and helpful

So far I have had great experiences

Nothing I can think of that I would change. Very nice employees. Fast friendly service.

Don't charge a $20 fee for not returning online when you closed early for holiday weekend without notice. Don't charge customers an extra days with only 1-2 hours over. Don't sell “roadside assistance” that doesn't include locking keys in truck. Will never use again!

Kody is the best!

Online and customer service horrid. Trying to check out after hours was difficult. original truck was not at the designated pick up area. Had to go to a farther store . was told by Jonathan reservation with original mileage was to be honored. it was not. we were charge extra mileage. also how do you explain why gas was over eight dollars. when gas is a couple of dollars per gallon

Every time i I rented a truck I was extremely satisfied no recommendations for improvement at this time

Many thanks to Kody and your team in Canton. Truck worked out great and the move was smooth. I appreciate how easy it was to check in and how helpful the staff were in Canton.

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Seemed to be short staffed but they are ALWAYS extra friendly EXTRA helpful. I feel very valued as a customer there.

This probably isn't an indication of location but more of U-Hauls policy. I had reserved a truck for 4pm and the client that had my truck didn't return until much later. U-Haul wasn't able to find me another one so I had to rent a much smaller truck and was told I had to have it back that night and not the next day as my original rental. This was a huge inconvenience for me as well as the movers I had helping me.

Thanks

A little pricey, but got the job done. They were efficient & quick.

The staff was very helpful. They were friendly and accommodating.

Check in and Check out was seem less. Overall a great experience for this location

All-Around Excellent staff & faciltiy

Great customer service very clean store and friendly service the whole crew is nice. I like this location well done. Wale Yussuff Ay moving company LLC. www.Aymoving.com 678 886 0204

This employee was outstanding. Even though he was closing when I got there to return the truck, he stopped what he was doing to help me. Very congenial. The whole process of reserving, picking up, and returning the truck was worry-free. Thank you for a great experience.

Web check in interface is clunky and hard to follow.

Check in was a breeze. The gentleman working here has my trailer hooked up in less than 5 minutes. Return was also a breeze. Checked out on the app and off site in less than 10 minutes. I was very pleased overall.

my whole experience was terrible......................

The auto trailer lights were not hooked up to got a ticket in GA on my way to TX. I would like a credit for my ticket for 250. Credit to my cc Mark Oram 2148601674

Staff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!

One of the best U-Haul facilities I have every used.

Very rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney

The outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!

Wilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley

I would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.

Cory was very professional and helpful. He’s a great asset. Thanks.

Very helpful. Excellent Customer Service!!

While the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.

Where my units were located there needs to a better light motion detector.

All personnel were very courteous and polite. As well as helpful.

N/a

That was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.

Excellent staff! Well trained and polite

Very well trained and helpful employees. Made a stressful situation easier

Very satisfied with rates and the customer service! All of my questions were answered thoroughly.

Denise is great! Storage and store are always clean and everything is neat and organized. Always a great experience at this location.

Very unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming

Staff very helpful. Easy loading and unloading area.

The staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.

Everyone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!

Outstanding customer service and well-maintained facilities and equipment!

Very Good. . . . . .

Everyone was very helpful and knowledgeable! Friendly too!

I needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!

I love this place very understanding management

Terrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++

more than exellent the treatment is incredible they helped me in everything thanks

Very accomadating ! staff was great.

They did a good job.

24/7 excellent

Clean location and friendly helpful staff.

The staff is always very friendly and helpful.

Love it!

The staff took great care of us.

Folks were super nice and very accommodating. Bill in particular was a great help.

Thank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille

The gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.

Thank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊

Denise was very helpful and professional i would recommend this u-haul to anyone!

The two guys on duty were great to work with.

Personal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..

Was very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!

The staff at the Canton Store is amazing! Always helpful and they go beyond expectations

THE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING

no comment

Great people work here, always helpful.

Didn’t rent but facility was above average

Our experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!

Staff was very helpful

Staff was friendly and the facility was always spotless.

Thank you!! Employees friendly in person & on phones.

Great service, great rates.

Very good facility with nice employees

Great friendly staff

No comment.

Denise (manager) was terrific to work with, very friendly and efficient.

Very well ran and maintained store

Awesome

Excellent customer service

Excellent customer service.

Excellent facility

Location of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.

VERY GOOD EXPERIENCE, STAFF WONDERFUL

AWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.