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Kenneth M.Customer Reviews for U-Haul Moving & Storage of Canton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the employees were friendly and helpful. The location was spotless and the whole process was a breeze!
VIRGINIA C.Easy of use! Great staff! These guys are my go to!
Joseph L.The gentlemen working the desk were very helpful both for pickup and delivery.
CONNIE L.The staff was great! Very helpful and answered all my questions.
Connie L.I only needed the truck nothing else but to reserve a truck on the web site and iPhone App it required me to Uncheck the dolley and blankets which I did then it required me to Uncheck a lot of other things like tape, boxes, straps, etc...and I was going to waste my time doing that or be charged for them so I just called to make the reservation.
SCOTT J.Tie down cleats in trailer were missing or broken. Short in wiring to lights caused my car computer to detect a "Bulb Out" or Wiring Connection issue.
DAVID T.The team seemed organized and courteous.
ANTHONY E.Very helpful staff, easy process to rent a parking lot. Thank you!
Vladimir M. | Overall ExperienceEveryone was super nice and helpful
ELIZABETH B.The staff has been wonderful! Excellent customer service! Definitely I will recommend!
Claudia E. | First ImpressionsWent above and beyond expectation. Good quality people who know how to do their jobs always makes an experience better. Kind, professional but yet personable. You earned my business!
STEVE K.Improve the App. App Takes longer than just going inside to rent and pay.
Valerie G.No improvements necessary. All the phone contact folks were excellent. All of the container drivers were excellent. All of the pickup and delivery logistics were excellent. And the phone communication of the drivers to me was excellent. Top notch experience.
Everett G.Very easy drop off. Very well maintained location
ANDREW K.Not a thing
BOBBY W.They are always helpful and give us excellent service.
BETTY L.Very nice people and facilities were nice.
DOUGLAS K.Air conditioner in truck didn't get cold it was blowing warm air only
SANDRA R.Customer service provided by Cody was excellent!
Brian M.Very friendly, quick and efficient!
CARRIE D.Great job, all the way around.
CALDER E.Great drop off and check in process. I didn't even have to go into the store!
Gary E.This was my second time renting from this location because Everything went so smoothe the first time. Charles made the process quick and easy and when I forgot to get the dollie I needed they were more than accommodating!! Thank you
ANDREA M.Cody was extremely knowledgeable and helpful. He went above and beyond while helping us select a storage space for our RV, including making a special trip to their back lot to take photos of available spaces and then texting us our options before finalizing our reservation.
Tom B. | First ImpressionsGreat service and professional staff
DREW C.I booked as a mobile pickup, but the app did not function properly. Fortunately Charlie at the desk helped get my rental.processed and picked up properly.
CANDACE B.Clean, well maintained facility. Very friendly and professional customer service. I go out of my way to use this location.
Joseph A.The guys working at this location were super helpful & professional
Edward P.Terrible customer service. The transaction was frustrating as the representative was rude and didn't seem particularly interested in listening to questions or concerns. The vehicle was blocked in by others, had just enough fuel to get to a gas station and a frosted over windshield. It was NOT ready when we arrived.
Donald M.Mr Hart and I talked about a ratchet that needed repair. He assured me that it would be taken care of and was gracious enough to give me a credit for the tie down strap I purchased to secure the vehicle I was towing.
GARY M.The guy who helped us was super. I think his name was Kody? Or Kory? I'm terrible with names but he's a good dude and was very helpful. If you have a way to do it, I would recognize him. Good people make good business. Thank You!
Christopher H.Excellent staff kind efficient professional expedient great bunch of guys
Jefferey S.We regularly do business with this U-Haul location. The guys there are always helpful and courteous on the phone and face to face. The store is always well maintained.
MARY C.1 of your bigger trucks is parked to close to the road and it's hard to see around it
CHERYL D.Great Job!!
DEBORAH D.Keep the same staff and everything will remain perfect
JAMES G.Can't remember the guys name that helped with the rental, but he and everyone at Uhaul were friendly, knowledgable, and extremely helpful! Highly highly reccommend!!
Amelia R.The people at this particular facility are awesome very friendly and helpful I
Joanne C.All the guys I dealt worth were friendly and helpful From a moving box to a 20f truck Perfect
Trent G.Great customer service
Michael P.Very Happy 😊
Deborah D.The truck had a short in the headlights which they would cut off and high beams would work for a couple minutes and shut off as well this caused me to add extra miles to the truck because having to wait until daytime and backtracking. I asked for a truck with a ramp and was told they all have ramps and this had no ramp no time to get to the location again because they closed so my furniture was damaged because having to struggle to load and unload this is ridiculous and I was overcharged I will never use u haul again! I've used in the past and this experience has turned me away
Preston R.Make sure the ratchets for the tie down straps are lubed and easy to operate
JOHN S.Awesome friendly and helpful.
Betty L.I wanted to let you know that the young man that assisted me was wonderful. He was extremely kind and helpful. He made your company look very good. I should have gotten his name. Sorry about that. He has been there for several years I believe.
SUSAN M.This is top notch location and Jerry was very helpful in getting me going after difficulty with the U-Haul phone app the night before. My suggestion to all customers is try to avoid using the app and to use the people during normal business hours instead.
Russell M.Hey easier and quick process than I thought it would be... thumbs up.
BARRY E.Everyone as very kind, patient and extremely helpful. They went out of their way to help me make the right decisions saving me time, money and aggravation. I can't thank the Canton team enough!!!
WILLIAM B.No change at all. It was a quick and easy pick up and drop off. The Uhaul employee that helped us was extremely helpful and had a great attitude.
Thomas G.From Jerry to Nick to Wilson to whomever we have dealt with during our move, each person showed excellent customer care and knowledge making our move that much easier. We're so thankful!!
JASON M.Great customer service
ROBBIE H.when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?
SUSAN S. | Overall ExperienceVery helpful! Thank you!
Jill F. | Overall ExperienceVery customer friendly staff. Clean equipment.
Ebenezer A. | Overall ExperienceAll of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.
Patti F. | First ImpressionsMy work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.
brett l. | Overall ExperienceAlthough the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys
Sandra V. | First ImpressionsI was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.
Bryeanna H. | First ImpressionsThanks
Raymond L. | Overall Experiencemy whole experience was terrible......................
Ann D. | Overall ExperienceStaff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!
Lawrence S. | Overall ExperienceOne of the best U-Haul facilities I have every used.
Gene W. | Overall ExperienceVery rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney
Danny M. | Overall ExperienceThe outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!
Shawn H. | Overall ExperienceWilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley
Gene W. | First ImpressionsI would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.
Sandra B. | Overall ExperienceCory was very professional and helpful. He’s a great asset. Thanks.
robert c. | First ImpressionsVery helpful. Excellent Customer Service!!
DEBRA W. | First ImpressionsWhile the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.
David P. | Overall ExperienceWhere my units were located there needs to a better light motion detector.
Deajada S. | Overall ExperienceAll personnel were very courteous and polite. As well as helpful.
Barbara B. | First ImpressionsN/a
gabriella t. | Overall ExperienceThat was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.
Tina R. | Overall ExperienceExcellent staff! Well trained and polite
Todd H. | Overall ExperienceVery well trained and helpful employees. Made a stressful situation easier
Todd H. | First ImpressionsVery satisfied with rates and the customer service! All of my questions were answered thoroughly.
kaylee a. | First ImpressionsDenise is great! Storage and store are always clean and everything is neat and organized. Always a great experience at this location.
Tina B. | Overall ExperienceVery unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming
Julie F. | Overall ExperienceStaff very helpful. Easy loading and unloading area.
Timothy M. | First ImpressionsThe staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.
GEORGE S. | Overall ExperienceEveryone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!
Melba D. | First ImpressionsOutstanding customer service and well-maintained facilities and equipment!
Kenneth L. | First ImpressionsVery Good. . . . . .
Antonia W. | First ImpressionsEveryone was very helpful and knowledgeable! Friendly too!
DARLENE D. | Overall ExperienceI needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!
GEORGE S. | First ImpressionsI love this place very understanding management
Crystal F. | Overall ExperienceTerrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++
Rayne Z. | Overall Experiencemore than exellent the treatment is incredible they helped me in everything thanks
Yaquelaine P. | First ImpressionsVery accomadating ! staff was great.
Christine R. | Overall ExperienceThey did a good job.
michael g. | Overall Experience24/7 excellent
Magali V. | Overall ExperienceClean location and friendly helpful staff.
TJ M. | Overall ExperienceThe staff is always very friendly and helpful.
David J. | First ImpressionsLove it!
SHEPPARD s. | Overall ExperienceThe staff took great care of us.
michael g. | First ImpressionsFolks were super nice and very accommodating. Bill in particular was a great help.
Jay D. | Overall ExperienceThank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille
KAY B. | Overall ExperienceThe gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.
amanda h. | ReservationThank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊
Melissa S. | Overall ExperienceDenise was very helpful and professional i would recommend this u-haul to anyone!
Dwayne B. | Overall ExperienceThe two guys on duty were great to work with.
James J. | ReservationPersonal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..
christina s. | ReservationWas very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!
Andre H. | ReservationThe staff at the Canton Store is amazing! Always helpful and they go beyond expectations
Tim N. | Overall ExperienceTHE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING
MICHAL N. | Overall Experienceno comment
Jimmy R. | Overall ExperienceGreat people work here, always helpful.
steven z. | Overall ExperienceDidn’t rent but facility was above average
daryl b. | ReservationOur experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!
Michael T. | Overall ExperienceStaff was very helpful
Randall W. | Overall ExperienceStaff was friendly and the facility was always spotless.
Jennifer V. | Overall ExperienceThank you!! Employees friendly in person & on phones.
cara n. | Overall ExperienceGreat service, great rates.
Frederico M. | Overall ExperienceVery good facility with nice employees
THOMAS S. | Overall ExperienceGreat friendly staff
Dwayne M. | Overall ExperienceNo comment.
larry g. | Overall ExperienceDenise (manager) was terrific to work with, very friendly and efficient.
john b. | Overall ExperienceVery well ran and maintained store
Joshua P. | Overall ExperienceAwesome
Wesley F. | Overall ExperienceExcellent customer service
Greg S. | Overall ExperienceExcellent customer service.
Greg S. | Overall ExperienceExcellent facility
Jerry B. | Overall ExperienceLocation of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.
Anna A. | Overall ExperienceVERY GOOD EXPERIENCE, STAFF WONDERFUL
Pat B. | Overall ExperienceAWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.
Weston Y. | Overall Experience