Customer Reviews for U-Haul Moving & Storage of Canton

Rating:

5.0

Always great to work with this location

Rating:

5.0

Kody was great and very helpful

Rating:

5.0

The GM Wilson Hart and Britney were extremely helpful. They went above and beyond to help with my storage situation. I was able to downsize my storage unit no hassle. I highly recommend this location.

Rating:

5.0

Seat would not go back very cramped no knob on the window

Rating:

5.0

Air freshener for the trucks. Everything else was excellent.

Rating:

5.0

Quick and easy Location pretty easy to get in and out

Rating:

3.0

The vehicle was given to me with 7/8 tank of gas, but the contract said I had to return it full, so I had to pay far more in gas than I actually used.

Rating:

1.0

I allowed my things to be stored at U-haul for a month while I found a new residence in Georgia. Upon unpacking my items, I stumbled upon an infestation of ants in 3 of the 5 U-boxes. I was under the impression the U-boxes would be stored in a safe location. I called U-haul and was told I would receive a call back about the ants and I am still waiting on that call. The ants are in my house and I will now need to pay pest control to fix the issue. I has lots of pictures.

Rating:

5.0

Keep up the good work!

Rating:

2.0

This location appears to be understaffed. The two people working were extremely busy, but lines were too long. I made reservations online, but check-in to get my truck took about 20 minutes. Drop-off should have been a 5-minute deal, but I had 6 people in front of me. Like I said, get more people.

Rating:

5.0

The service was great. They made sure I knew all the operations of the van before I left.

Rating:

5.0

It was excellent Alex was fantastic

Rating:

5.0

The transmission in the truck was not shifting right. The floorboard of the truck got so hot it burned my son.

Rating:

2.0

Way overcharged. Will be contact uhaul corporate account, and other necessary people. Was told by GM at rental, we would be given discounts at return. Instead of discounts, received double charges and more.

Rating:

4.0

Trailer was dirty on the inside, other than that in good working condition.

Rating:

5.0

The best customer service!!

Rating:

5.0

Excellent experience both in office as well as delivery and pick up

Rating:

4.0

The previous renters smoked and left ashes on the drivers side arm-rest.

Rating:

1.0

The young gentleman in the front office were not friendly not professional could not answer any questions about the billing no equipment to move out of the unit

Rating:

4.0

I had to extend my rental by one day and stopped in to let them know and my wife got a lippy response with a attitude that it wouldn't work that the truck was already reserved that night. So I let the young man know then, the trucks loaded go right ahead and send it out. The last thing a person what's your deal with after loading a truck all day is problems from your rental company. I felt nothing close to being the customer. I was treated like I made his life miserable and he was going to have to move things around in his computer. That is the reason for my responses above. I have been coming to that location for 10 plus years. Use it about once a year for work to move my office to the next project. Attitude that I had to deal with this time would have second thoughts of going back.

Rating:

5.0

Some of the hallways in the storage area didn't have lights I guess, but overall the employees were super helpful and kind,and the process was easy to figure out , especially for a first time mover. There's also the option to do alot of it online which is always a huge plus!

Rating:

5.0

Kaleb & Carter were very friendly and professional.

Rating:

5.0

I'm no longer able to extend my rental online on the website or the app. I have to call or go to my location in person which is super annoying. Please fix the website and app. So I can extend myself. Thanks so much!!!!

Rating:

5.0

Outstanding service. Friendly and knowledgeable staff. Slight hiccup on returning the equipment but handled well. Can't say enough good things about this location!

Rating:

2.0

The customer service there was poor plus charging a customer more money when the store has messed up the date of returning the equipment is unexceptionable and I would not recommend this store to anyone at anytime

Rating:

5.0

Great Help, Thank you

Rating:

5.0

Great as always

Rating:

5.0

Nothing great experience

Rating:

5.0

I loved the young man who assisted me . I was a little concerned about location in late hours . Apart from that experience was excellent 100 . He was polite respectful and so very helpful. I look forward to working with you guys again .

Rating:

5.0

Have all the credit card readers up and running.

Rating:

3.0

There was a lot of missing information.

Rating:

5.0

Vehicles are all well maintained, clean and easily to rent. The online contract and receipt feature saved me time

Rating:

5.0

Excellent service!!!

Rating:

5.0

Very nice people and wonderful and knowledgeable customers service.

Rating:

3.0

Make sure the moving trucks are in good condition. We had issues starting the car because the battery was not good.

Rating:

5.0

The employees were very helpful and pleasant to deal with.

Rating:

5.0

Can't see how you could improve the personnel and everything in that place is top notch actually one of the gentlemen helped me make my reservation made everything an easy experience thank you

Rating:

5.0

Uhaul staff very helpful and friendly.

Rating:

5.0

Uhaul team members were very friendly and helpful.

Rating:

5.0

I needed temporary storage for a few months for a move and they made my transition smooth and easy. Also, they were less expensive than many other storage units in the area. I would definitely use them again.

Rating:

5.0

Exelete

Rating:

5.0

Very Efficient Service when returning equipment

Rating:

5.0

WE rent many vehicles from this UHAUL location is support of our Homeless Veterans Program

Rating:

5.0

Make it easier to bring the truck back after hours. You requested a bar code that we could not find. You then charged me $20. I returned to your location to find out where the bar code was located. It was non existent, THEY REFUNDED MY MONEY. WASTE OF EXPENSIVE GAS TO RIGHT YOUR WRONG!

Rating:

3.0

The truck I rented sounded like and felt like it was going to fall apart. Very shaky and the brakes did not work very well.

Rating:

5.0

The uhaul representative was 👏

Rating:

5.0

Hometown Uhaul that always goes above and beyond when we need them. Drop off was a seamless process.

Rating:

5.0

I don't think you need any kmptovemrnt

Rating:

5.0

Very polite and caring

Rating:

2.0

Installed Trailer wires. Several months later, they quit working BUT the manager at that time saw it was installed improperly. A couple weeks shy of 2 years, they quit again. The technician said it was installed all wrong. The current manager said it was out of warranty (even though it was not installed right 2 times). But, I needed the wiring. I called in and got central scheduling. They set up a time of 11am and they knew I was driving far so I needed to have it done while I wait. I got there on time and they said they just started a full install for another person so I'd have to wait 2 hours and then 2 hours to install. I refused and cancelled the deal. They are unprofessional and did not care. I didn't feel good about the whole store. The manager blamed it on central scheduling (even though the scheduler said he worked for that specific store). For the first time in 20 years, U-Haul has convinced me to take my business elsewhere. Their techs are inconstant (poorly trained). At a minimum, avoid this store.

Rating:

5.0

We should get an email receipt to "close out" the rental.

Rating:

2.0

First off, my card was declined due to possible fraud and I immediately responded to my banks text and the money was quickly removed from my acct by uhaul. Didnt think anything of it until we find out that because it was decline (and then money taken less than 30 mins later) my box was not going to be delivered on time. Had to wait an extra day when I was planning to leave out of state so that was delayed. Next after I moved 3000 miles out of state I recieved notification that the box was in my state and would be delivered on X day. Well two days before I never heard from uhaul so I called and found out that because my next pmt was declinied (due to possible fraud and I overrided it immediately) my box was taken off the delivery route. NEVER ONCE did anyone call and tell me this. If I hadnt of called uhaul for an update I would have never known. And the soonest it could get back on the delivery route was July 18th more than a month away. My only option was to rent a uhaul truck and take the box to my new place on my own. Which i did the next day bc they didnt have any trucks available on the day that I went down to uhaul. I will never use a ubox from uhaul again. Be wary!

Rating:

1.0

The AC was not working. i had to get somone to come fix it. I was billed for 8 gallons of gas when I only drove 19 miles and I put 2.5 gallons in it. when i called customer service they just refered to the text they sent me to verify informatoin. i was not tols to look for link or what t was for. i thought it was just a text saying somthing like thank you for renting like the othe 10 text i received. THIS WAS THE WORST EXPERENCE I HAVE EVER HAD! I WILL NEVER!!!!! USE UHAUL AGAIN AND WILL TELL ALL OF MY FRIENDS AND FAMILY TO NEVER USE UHAUL. If for some reason yo would like to talk to me about this i dought you will my cell number is 770-990-2027!

Rating:

1.0

I won't go into everything just say this was a mess. Containers booked but not booked so they show up late and Byron treats you like it's your fault. No one seems to know what is happening at any time at all. In one purchase I had my items damaged by the team UHaul suggested to help me with a crate they said I wouldn't need. I had the crates not get scheduled for drop off at my new home because the service agents don't know how the system works and I had the delivery agent tell me they may have brought the wrong forklift to get them off the truck. Then getting them picked up I was told they would be picked up only to have someone call the following day to ask if I wanted them picked up. This process is horrible I'm happy to talk to anyone about how bad it was feel free to call me. You won't though because you'll forget, like every other part of the process to get my things here. I honestly think this part of the business should be removed from UHaul your not capable of organizing this type of logistics and it's bad for your brand. Thanks for the headaches. I'll use an actual pod company next time.

Rating:

5.0

Both Employees that i spoke with were Great!

Rating:

5.0

The attendant was very patient and helpful.

Rating:

5.0

The customer service was stellar and rates affordable. Thank you so much!

Rating:

5.0

Wilson and Kody very willing to help. Associate Brittany very pleasant and helpful as well.

Rating:

5.0

Good service. Extremely easy process.

Rating:

5.0

You can staff more employees like Carter! Carter was awesome at pick up, and exceeded my expectations at return. You don't see this type of service much now a days.

Rating:

5.0

Have a water fountain in case a client is thirsty. Thanks

Rating:

3.0

Actually have the truck I requested at the location and time I requested. Days after the reservation was made, I was called and told that the truck would not be at my local U-Haul vender. We worked to find another location where I could pick it up at the same time I requested. Later they called again and told me the truck wouldn't be available until three hours later.

Rating:

4.0

Friendly

Rating:

3.0

Stored my RV under your shelter for 4 years. Complained on numerous times about the mud that kept washing in causing 2 inches of mud around my RV. I would have to shovel myself the mud so I wouldn’t track it into the RV. I even had to put the tires on boards to keep the mud off the tires. Nothing was ever done.

Rating:

5.0

Expect for the price everything was Great

Rating:

5.0

Your staff was very helpful writhing my move from another state.

Rating:

5.0

Staff is very friendly. Third time doing business at this location staff is always in a great mood and very helpful. Answered all my question. Very professional!

Rating:

5.0

The only "complaint" I have is that the price kept increasing. However, as a single female, I didn't mind paying a little more to have access to what I consider a secure and safe facility.

Rating:

5.0

Uhaul actually help save my life because I am a domestic violence survivor!

Rating:

4.0

Only problems I had were just the website had misinformed with what was available and clerk told me they didn't have a unit which wasn't true but they fixed the issues. I would've given excellent if the process was smooth.

Rating:

5.0

I'm very happy with the service center my storage unit the employees very courteous when I moved units. They assisted me with that. Above and beyond. I highly recommend this center to everybody.

Rating:

1.0

I had valuable items destroyed at this storage and was treated badly when I brought it to the attention of the Manger there. I spent a lot of money there. All to be treated as if I was out to scam the company. Last straw was when I went to clean out my storage they had a company lock on my door and I asked if I owe the lady at the desk stated I do not but she nor the manger could explain why the had locked my unit out. I closed out the unit and the manger called me to tell me he will not rent to me anymore. Wow!! Is all I can say.

Rating:

5.0

Great but too expensive. Moved belongings elsewhere.

Rating:

5.0

He was an absolute delight I was already having issues because for some reason they merged my reservation with my uncle’s name and I wasn’t able to get my reservation so he gave me the storage unit and put it under my name and is extremely nice about it And super helpful he did his best to try and accommodate my needs and explain things through for me

Rating:

5.0

Easy, convenient, clean

Rating:

1.0

I’ll never ever use tht facility again cause the office is unorganized!!

Rating:

5.0

Great job

Rating:

4.0

There was confusion often between store staff and your online billing system. I would pay online but would get calls from the store asking for payment. We were also locked out of our unit for nonpayment and we had made the payment.

Rating:

5.0

Was able to get a unit same day as when we traveled to their office with first month free. Also got an upgrade a few days later when a bigger unit became available.

Rating:

1.0

Staff rude. Storage areas cluttered and filthy.

Rating:

5.0

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Rating:

2.0

I had a trailer and that area is horrible

Rating:

5.0

I put several items on the loading dock because i was denied acess and had to pick up my handicapped 5 year old, when i went back a couple hours later everything was gone. I discussed the situation with a staff member who said he would inquire about it and pull video. i still have not heard anything so i guess i will call the police tomorrow and let them request the footage. rich kologe 470 390 2873

Rating:

3.0

I still don't know if the trailer i rented has been officially checked in to this location. I dropped it off at 630 yesterday and the staff told me to do a self check in. He gave me some information but it was not helpful. I've created an account but there are no options to do a self check in???

Rating:

1.0

My storage room flooded and damaged a lot of my things and the manger stated they are not liable. It rained in a climate controlled storage inside the building. I will see them in court. I was not in the unit a whole month.

Rating:

5.0

Great staff. Very clean and well kept building

Rating:

1.0

The staff was great. My issue is with the area where I stored my camper. The gravel is not graded evenly. The bus parked next to me cannot park all the way back in his spot. This is due to the giant HOLE in the ground. The area was difficult to move around in as well. This is way to much money for such a badly maintained and sized area. I moved here only because my existing place is doing construction and I cannot stay there anymore. All other areas I tried were full. I will be moving out of here asap. The rest of the facility looks great.

Rating:

5.0

Great staff and unit..

Rating:

4.0

My experience was very good and I would especially like to recognize Cody for his exceptional customer service. The only thing preventing me from giving perfect scores across the board would be the location and placement of parking signs and space barriers that sometimes were difficult to navigate around as we parked our rig. We have a very large (42’) RV and need as much wiggle room as possible to park and store it. But that’s it. We are changing storage facilities primarily due to a covered spot having come available elsewhere. Thank you!

Rating:

5.0

We were very satisfied with our experience at U-Haul in Canton. The Managers and associates were always friendly and knowledgeable and had good customer service skills. The only issue we ever had was finding a rolling cart to use in the storage area. Both times this occurred the desk associates quickly brought us one. Thank-you!

Rating:

5.0

Everyone is always helpful and polite at this location.

Rating:

5.0

The manager and team went above and beyond customer servive exceellence. They took the time to accommodate me when I rented the wrong size truck and as I moved out of storage. Just so thankful for this great staff. Highly recommend Uhaul Marietta Hwy Canton GA

Rating:

5.0

Very helpful good people

Rating:

5.0

Very helpful staff, easy process to rent a parking lot. Thank you!

Rating:

5.0

The staff has been wonderful! Excellent customer service! Definitely I will recommend!

Rating:

5.0

Cody was extremely knowledgeable and helpful. He went above and beyond while helping us select a storage space for our RV, including making a special trip to their back lot to take photos of available spaces and then texting us our options before finalizing our reservation.

Rating:

1.0

when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?

Rating:

5.0

Very helpful! Thank you!

Rating:

5.0

Very customer friendly staff. Clean equipment.

Rating:

5.0