Customer Reviews for U-Haul Moving & Storage of Canton

2424 reviews

2127 Marietta Hwy   Canton, GA 30114

(770) 704-9028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 704-9028

2127 Marietta Hwy
Canton, GA 30114

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location was great, but the 6x12 trailer being only "water resistant" made my journey moving in heavy rain very disappointing. Would wish U-Haul would improve their weatherproofing for the future.

Robert E. 
Rating:
5.0

Very helpful good people

Kathy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Durwin P. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Truck had 109,xxx miles on it and it was smooth as silk.

Leslie O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

It was a great experience

BRETT M. 
Rating:
4.0

Customer did not leave a comment.

SANDRA T. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L. 
Rating:
3.0

I checked in online for pickup and it took quite awhile to pick up and quite a few steps were needed. Also my pickup location was. At drop off on a Sunday morning at 10-11 am the place wasn't opened and I had to load U-Haul from App Store. More time consuming than I would have liked.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

CELESTE K. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Cliff b.  |  Overall Experience 
Rating:
5.0

Wilson and his crew do a great job!

Kenneth A. 
Rating:
5.0

excellent

Hattie O. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Your website for returning after hours was broke but the location handled it fine.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Cody O. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

All the employees were friendly and helpful. The location was spotless and the whole process was a breeze!

VIRGINIA C. 
Rating:
5.0

Easy of use! Great staff! These guys are my go to!

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

MELANIE F. 
Rating:
5.0

Customer did not leave a comment.

HARRY B. 
Rating:
5.0

The gentlemen working the desk were very helpful both for pickup and delivery.

CONNIE L. 
Rating:
5.0

The staff was great! Very helpful and answered all my questions.

Connie L. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

I only needed the truck nothing else but to reserve a truck on the web site and iPhone App it required me to Uncheck the dolley and blankets which I did then it required me to Uncheck a lot of other things like tape, boxes, straps, etc...and I was going to waste my time doing that or be charged for them so I just called to make the reservation.

SCOTT J. 
Rating:
5.0

Tie down cleats in trailer were missing or broken. Short in wiring to lights caused my car computer to detect a "Bulb Out" or Wiring Connection issue.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO S.  |  Overall Experience 
Rating:
5.0

The team seemed organized and courteous.

ANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

CESAR P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

KATRA H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOLLY N. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Very helpful staff, easy process to rent a parking lot. Thank you!

Vladimir M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Everyone was super nice and helpful

ELIZABETH B. 
Rating:
5.0

The staff has been wonderful! Excellent customer service! Definitely I will recommend!

Claudia E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Went above and beyond expectation. Good quality people who know how to do their jobs always makes an experience better. Kind, professional but yet personable. You earned my business!

STEVE K. 
Rating:
5.0

Improve the App. App Takes longer than just going inside to rent and pay.

Valerie G. 
Rating:
5.0

No improvements necessary. All the phone contact folks were excellent. All of the container drivers were excellent. All of the pickup and delivery logistics were excellent. And the phone communication of the drivers to me was excellent. Top notch experience.

Everett G. 
Rating:
5.0

Very easy drop off. Very well maintained location

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Not a thing

BOBBY W. 
Rating:
5.0

Customer did not leave a comment.

Anna B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN U. 
Rating:
5.0

They are always helpful and give us excellent service.

BETTY L. 
Rating:
5.0

Very nice people and facilities were nice.

DOUGLAS K. 
Rating:
5.0

Air conditioner in truck didn't get cold it was blowing warm air only

SANDRA R. 
Rating:
5.0

Customer service provided by Cody was excellent!

Brian M. 
Rating:
5.0

Very friendly, quick and efficient!

CARRIE D. 
Rating:
5.0

Great job, all the way around.

CALDER E. 
Rating:
5.0

Great drop off and check in process. I didn't even have to go into the store!

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Vladimir M. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT I. 
Rating:
5.0

This was my second time renting from this location because Everything went so smoothe the first time. Charles made the process quick and easy and when I forgot to get the dollie I needed they were more than accommodating!! Thank you

ANDREA M. 
Rating:
5.0

Cody was extremely knowledgeable and helpful. He went above and beyond while helping us select a storage space for our RV, including making a special trip to their back lot to take photos of available spaces and then texting us our options before finalizing our reservation.

Tom B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Great service and professional staff

DREW C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

BETTY L. 
Rating:
4.0

Customer did not leave a comment.

KATIE H. 
Rating:
5.0

Customer did not leave a comment.

pamela J. 
Rating:
4.0

I booked as a mobile pickup, but the app did not function properly. Fortunately Charlie at the desk helped get my rental.processed and picked up properly.

CANDACE B. 
Rating:
5.0

Clean, well maintained facility. Very friendly and professional customer service. I go out of my way to use this location.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA N. 
Rating:
5.0

The guys working at this location were super helpful & professional

Edward P. 
Rating:
1.0

Terrible customer service. The transaction was frustrating as the representative was rude and didn't seem particularly interested in listening to questions or concerns. The vehicle was blocked in by others, had just enough fuel to get to a gas station and a frosted over windshield. It was NOT ready when we arrived.

Donald M. 
Rating:
5.0

Mr Hart and I talked about a ratchet that needed repair. He assured me that it would be taken care of and was gracious enough to give me a credit for the tie down strap I purchased to secure the vehicle I was towing.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

The guy who helped us was super. I think his name was Kody? Or Kory? I'm terrible with names but he's a good dude and was very helpful. If you have a way to do it, I would recognize him. Good people make good business. Thank You!

Christopher H. 
Rating:
5.0

Excellent staff kind efficient professional expedient great bunch of guys

Jefferey S. 
Rating:
5.0

We regularly do business with this U-Haul location. The guys there are always helpful and courteous on the phone and face to face. The store is always well maintained.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

1 of your bigger trucks is parked to close to the road and it's hard to see around it

CHERYL D. 
Rating:
5.0

Great Job!!

DEBORAH D. 
Rating:
5.0

Keep the same staff and everything will remain perfect

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Can't remember the guys name that helped with the rental, but he and everyone at Uhaul were friendly, knowledgable, and extremely helpful! Highly highly reccommend!!

Amelia R. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

The people at this particular facility are awesome very friendly and helpful I

Joanne C. 
Rating:
5.0

All the guys I dealt worth were friendly and helpful From a moving box to a 20f truck Perfect

Trent G. 
Rating:
5.0

Customer did not leave a comment.

MAGDALENA S. 
Rating:
5.0

Great customer service

Michael P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Very Happy 😊

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

ANNA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

S Carolyn P.  |  First Impressions 
Rating:
1.0

when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?

SUSAN S.  |  Overall Experience 
Rating:
5.0

Very helpful! Thank you!

Jill F.  |  Overall Experience 
Rating:
5.0

Very customer friendly staff. Clean equipment.

Ebenezer A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

All of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.

Patti F.  |  First Impressions 
Rating:
5.0

My work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.

brett l.  |  Overall Experience 
Rating:
5.0

Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

Sandra V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
4.0

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Bryeanna H.  |  First Impressions 
Rating:
5.0

Thanks

Raymond L.  |  Overall Experience 
Rating:
1.0

my whole experience was terrible......................

Ann D.  |  Overall Experience 
Rating:
5.0

Staff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!

Lawrence S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zach S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lee Ann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
5.0

One of the best U-Haul facilities I have every used.

Gene W.  |  Overall Experience 
Rating:
1.0

Very rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney

Danny M.  |  Overall Experience 
Rating:
1.0

The outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!

Shawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Wilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley

Gene W.  |  First Impressions 
Rating:
5.0

I would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.

Sandra B.  |  Overall Experience 
Rating:
5.0

Cory was very professional and helpful. He’s a great asset. Thanks.

robert c.  |  First Impressions 
Rating:
5.0

Very helpful. Excellent Customer Service!!

DEBRA W.  |  First Impressions 
Rating:
2.0

While the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.

David P.  |  Overall Experience 
Rating:
3.0

Where my units were located there needs to a better light motion detector.

Deajada S.  |  Overall Experience 
Rating:
5.0

All personnel were very courteous and polite. As well as helpful.

Barbara B.  |  First Impressions 
Rating:
4.0

N/a

gabriella t.  |  Overall Experience 
Rating:
5.0

That was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.

Tina R.  |  Overall Experience 
Rating:
5.0

Excellent staff! Well trained and polite

Todd H.  |  Overall Experience 
Rating:
5.0

Very well trained and helpful employees. Made a stressful situation easier

Todd H.  |  First Impressions 
Rating:
5.0

Very satisfied with rates and the customer service! All of my questions were answered thoroughly.

kaylee a.  |  First Impressions 
Rating:
5.0

Denise is great! Storage and store are always clean and everything is neat and organized. Always a great experience at this location.

Tina B.  |  Overall Experience 
Rating:
1.0

Very unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming

Julie F.  |  Overall Experience 
Rating:
4.0

Staff very helpful. Easy loading and unloading area.

Timothy M.  |  First Impressions 
Rating:
5.0

The staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.

GEORGE S.  |  Overall Experience 
Rating:
5.0

Everyone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!

Melba D.  |  First Impressions 
Rating:
5.0

Outstanding customer service and well-maintained facilities and equipment!

Kenneth L.  |  First Impressions 
Rating:
5.0

Very Good. . . . . .

Antonia W.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and knowledgeable! Friendly too!

DARLENE D.  |  Overall Experience 
Rating:
5.0

I needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!

GEORGE S.  |  First Impressions 
Rating:
5.0

I love this place very understanding management

Crystal F.  |  Overall Experience 
Rating:
5.0

Terrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++

Rayne Z.  |  Overall Experience 
Rating:
5.0

more than exellent the treatment is incredible they helped me in everything thanks

Yaquelaine P.  |  First Impressions 
Rating:
5.0

Very accomadating ! staff was great.

Christine R.  |  Overall Experience 
Rating:
5.0

They did a good job.

michael g.  |  Overall Experience 
Rating:
5.0

24/7 excellent

Magali V.  |  Overall Experience 
Rating:
5.0

Clean location and friendly helpful staff.

TJ M.  |  Overall Experience 
Rating:
5.0

The staff is always very friendly and helpful.

David J.  |  First Impressions 
Rating:
5.0

Love it!

SHEPPARD s.  |  Overall Experience 
Rating:
5.0

The staff took great care of us.

michael g.  |  First Impressions 
Rating:
5.0

Folks were super nice and very accommodating. Bill in particular was a great help.

Jay D.  |  Overall Experience 
Rating:
5.0

Thank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille

KAY B.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.

amanda h.  |  Reservation 
Rating:
5.0

Thank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊

Melissa S.  |  Overall Experience 
Rating:
5.0

Denise was very helpful and professional i would recommend this u-haul to anyone!

Dwayne B.  |  Overall Experience 
Rating:
4.0

The two guys on duty were great to work with.

James J.  |  Reservation 
Rating:
5.0

Personal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..

christina s.  |  Reservation 
Rating:
5.0

Was very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!

Andre H.  |  Reservation 
Rating:
5.0

The staff at the Canton Store is amazing! Always helpful and they go beyond expectations

Tim N.  |  Overall Experience 
Rating:
1.0

THE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING

MICHAL N.  |  Overall Experience 
Rating:
4.0

no comment

Jimmy R.  |  Overall Experience 
Rating:
5.0

Great people work here, always helpful.

steven z.  |  Overall Experience 
Rating:
4.0

Didn’t rent but facility was above average

daryl b.  |  Reservation 
Rating:
5.0

Our experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!

Michael T.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

Randall W.  |  Overall Experience 
Rating:
5.0

Staff was friendly and the facility was always spotless.

Jennifer V.  |  Overall Experience 
Rating:
4.0

Thank you!! Employees friendly in person & on phones.

cara n.  |  Overall Experience 
Rating:
5.0

Great service, great rates.

Frederico M.  |  Overall Experience 
Rating:
4.0

Very good facility with nice employees

THOMAS S.  |  Overall Experience 
Rating:
5.0

Great friendly staff

Dwayne M.  |  Overall Experience 
Rating:
5.0

No comment.

larry g.  |  Overall Experience 
Rating:
5.0

Denise (manager) was terrific to work with, very friendly and efficient.

john b.  |  Overall Experience 
Rating:
4.0

Very well ran and maintained store

Joshua P.  |  Overall Experience 
Rating:
5.0

Awesome

Wesley F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Greg S.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Greg S.  |  Overall Experience 
Rating:
5.0

Excellent facility

Jerry B.  |  Overall Experience 
Rating:
5.0

Location of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.

Anna A.  |  Overall Experience 
Rating:
5.0

VERY GOOD EXPERIENCE, STAFF WONDERFUL

Pat B.  |  Overall Experience 
Rating:
5.0

AWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.

Weston Y.  |  Overall Experience 
No reviews have been submitted for this location.

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