Customer Reviews for U-Haul Moving & Storage of Canton

2,744 reviews

2127 Marietta Hwy   Canton, GA 30114

(770) 704-9028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 704-9028

2127 Marietta Hwy
Canton, GA 30114

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Kody was wonderful!!!! Took back our trailer so we didn't have to drive it back to Titusville. 100 percent satisfied with the Canton drop Off location!! Thank you Kody Lacy!!! You made our day!!! Best customer service ever!!

Brian F. 
Rating:
5.0

The Uhaul reps I worked with were very nice.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

MARTIN O. 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
1.0

At this location this is the second time when i pick up the equipment the mileage is different from on the truck than in the computer. I rent often and this is a practice of mine along with walking the truck for damage. Being the second time tells me it is a practice at this location. I only wish to pay for the service that a use. Mr. Wilson Hart was so rude when i brought this to his attention. He said that you are arguing about $1.75. He embarrassed me in front other customers. Mr. Wilson went outside with that customer came back to continue to be rude. He then refunded the equipment back to me. I asked why did you do that because that is not what i want or was saying. He never answered me. But instead said your refund will be posted back to your account in 3-4 business days. I left the building. In short Mr. Wilson was very rude.

MARROW H. 
Rating:
5.0

$ 20.00 for After Hours Service Fee is not fair because I am late for 20 minutes. Any way Good Service !

DIEUDONNE L. 
Rating:
5.0

Customer did not leave a comment.

JACK K. 
Rating:
3.0

I will NEVER use Uhaul again. When I place my Ubox order online, I entered my starting address and my ending address. With that information it gave me the nearest Uhaul for both cities. Picking up and loading the boxes went pretty smoothly besides some technical issues but that was easily resolved. Then surprisingly, we get notified that our boxes came in earlier than expected. What a pleasant surprise. The next day I called the Uhaul location to schedule a delivery of the boxes to my new home. This is included in the price. The location I spoke to (Canton) said their delivery driver was out having surgery so he wasn't sure when it could be delivered but he would try to figure it out. I didn't hear back from him that day so the next day I called the 800#. I spent THREE HOURS on the phone being transferred around and around to only be told that Uhaul doesn't deliver to my home area and in order to get my boxes I would have to get them myself or HIRE A MOVING COMPANY. My boxes (5 of them) were an hour and 15 minutes from my house and we would've had to spend over 10 hours of drive time and way too much gas to get our stuff so we had to hire the moving company. I had to spend another THOUSAND DOLLARS to get my boxes. And the real kicker is that the moving company I used had to rent a Uhaul truck to use which I had to pay 225.00 for. How ironic. I will be calling and asking for a refund of these additional expenses. This is ridiculous.

Constance E. 
Rating:
1.0

I had valuable items destroyed at this storage and was treated badly when I brought it to the attention of the Manger there. I spent a lot of money there. All to be treated as if I was out to scam the company. Last straw was when I went to clean out my storage they had a company lock on my door and I asked if I owe the lady at the desk stated I do not but she nor the manger could explain why the had locked my unit out. I closed out the unit and the manger called me to tell me he will not rent to me anymore. Wow!! Is all I can say.

LINDA W.  |  Overall Experience 
Rating:
5.0

Very helpful.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

MASON M. 
Rating:
5.0

Everyone was courteous, helpful, and professional. I requested a card for this U-Haul location, so that I could always come here, when I needed their service. They are the best in customer service. May God bless them and their families this Thanksgiving and upcoming Christmas seasons.

Ian J. 
Rating:
5.0

Customer did not leave a comment.

DAWN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAITHER L. 
Rating:
5.0

Customer did not leave a comment.

James Aubrey C. 
Rating:
4.0

Only negative was when I returned the truck the associate was out on the lot somewhere and took forever getting back to the office to assist me.

Joseph W. 
Rating:
5.0

Both locations / picked up in Canton and dropped off in Nashville both locations were very professional and extremely friendly and curious. Fucking awesome!!!!!

CHRISTOPHER E. 
Rating:
5.0

My initial rental vehicle was changed due to it having a flat tire and then the option they offered over the phone was rented out before I got there. So I ended up with a much larger vehicle and much higher gas costs than anticipated. The staff were extremely helpful but the costs were higher due to such a large vehicle variance.

EDWARD C. 
Rating:
5.0

Friendly and knowledgeable staff.

Andrew C. 
Rating:
5.0

The employees at this location are wonderful people. I will continue to do business at this location because of them.

JASON L. 
Rating:
4.0

Customer did not leave a comment.

WILLARD H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Great but too expensive. Moved belongings elsewhere.

Amanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Negative Battery terminal came loose while using the truck. Luckily I was at home when it failed and had tools to be able to fix it. If I was less experienced, I would have been stranded. Kody was awesome to work with.

JASON S. 
Rating:
5.0

Can't think of anything

DONALD P. 
Rating:
5.0

All of the staff was Friendly, Courteous, Efficient, and Professional!

FREDDIE T. 
Rating:
4.0

One Trailer tire was low and required servicing once the Lexus ES350 was loaded. I was not visible with no load but should have been checked prior to leaving the location

WILLARD H. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
1.0

Customer did not leave a comment.

Sarah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA W. 
Rating:
5.0

No problems. No issues. No improvement suggestions

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

very professional staff

MICHAEL C. 
Rating:
4.0

I accidentally did the ride share 24/7 self pickup. It was a bit of a scavenger hunt doing all the steps, but it eventually worked out in then end. Luckily someone was working and able to help me on the technology side when I got stumped.

Kathryn H. 
Rating:
5.0

Wilson was great! I walked in without a reservation. I was greeted with "good morning how can we help" The entire day was busy and U Haul helped! Thank you!

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

CARLTON H. 
Rating:
5.0

Kody was very helpful. He ensured the Truck was ready for use and return.

Jason S. 
Rating:
5.0

Very quick, efficient and professional.

Gary Lanser L. 
Rating:
5.0

The young man that came out to help us and inspect the truck and trailer was very nice, he was also very thorough and efficient!! Thank you!

Debbie F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

CASSIE W. 
Rating:
5.0

The agent, Carter, that helped me was very friendly and knowledgeable.

KIMBERLEY M. 
Rating:
5.0

This location is the best UHaul. Extremely helpful and polite

STEPHEN S. 
Rating:
5.0

Make the sure the Haunted House (next door) patrons don't park in the U-Haul drop off area as it's almost impossible to return vehicles/trailers when the parking lot is slap full of people parked there for the Haunted House. Too bad if some of them got blocked in, they shouldn't have parked in the drop-off lane. 😆 Thanks!

CORY M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

He was an absolute delight I was already having issues because for some reason they merged my reservation with my uncle’s name and I wasn’t able to get my reservation so he gave me the storage unit and put it under my name and is extremely nice about it And super helpful he did his best to try and accommodate my needs and explain things through for me

Corrine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL A. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

great job! they help us very well..

EDUARDO B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Easy, convenient, clean

Beth N.  |  Overall Experience 
Rating:
5.0

The person that helped us was great his name was Clark Speaker. A future manager I'm sure. Would reccomend this location to all my friends.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Deja H. 
Rating:
5.0

Friendly and helpful staff!

STEVEN B. 
Rating:
5.0

Friendly employees , no issues , very happy

Timothy F. 
Rating:
5.0

Very pleasant and helpful

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Wilson and his team always come thru for me when I have trailer needs and provide excellent service. Thank you for that.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

CHANDLER S. 
Rating:
5.0

The Manager was outstanding. When there was a problem with the rental trailer. He found a large truck as a replacement which was very hard to located and spend at least 45 mins on the phone with Corporate. He took this challenge on personally and saved my entire move to Georgia. Just Outstanding Customer service.

RICHARD FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

Lidia D. 
Rating:
5.0

Customer did not leave a comment.

JODY C. 
Rating:
5.0

Customer did not leave a comment.

Todd A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio J. 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
4.0

Short on staff with one person working very hard!

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

Rent often, and have gone to just using them. Highly recommend.

BOBBY R. 
Rating:
5.0

The only issue I had is that I made an online reservation securing the truck, an appliance dollie, and pads. There was no appliance sollie or pads available when I arrived. Trenton was very professional as well as the gentlemen who checked me back in when I returned.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

nothing everything work well

RONALD R. 
Rating:
4.0

Customer did not leave a comment.

NICOLE W. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

Awesome

MARK C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Very professional and always a pleasure…

RODERICK D. 
Rating:
2.0

The vehicle was dirty and not well maintained. The vehicle when fully loaded was so slow it took double the time to drive 12 miles down the road causing delays which is why we had to extent the rental twice. Than we had issues with it starting on a couple of occasion due to loose terminal on battery (after an hour of messing with it to figure out the issue in an area of no cell reception to call for help).

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

STACIE C. 
Rating:
5.0

Customer did not leave a comment.

Garey A. 
Rating:
5.0

The online check in/check out doesn't work very good. It struggled to allow me to take 2 pictures of the cleanliness of the truck. It would let me take one and then when I took the second it wouldn't move on in the process.it would freeze at that point with the progress bar showing 100 percent but wouldn't move on to the next step. I would have to refresh it and then it would lose the picture I already took. Repeated this process like 6 times before it finally worked. It also wouldn't let me move on in the Check in process because it asked for my phone number, and when I put it in, it said that phone number was already in use, which of course it was because it was my number that I had already put in when I set up the reservation.

Robert S. 
Rating:
1.0

I’ll never ever use tht facility again cause the office is unorganized!!

Gary W.  |  Overall Experience 
Rating:
5.0

Seriously, everyone was very nice and helpful.

SCOT H. 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

RYAN B.  |  First Impressions 
Rating:
3.0

Ac was broken only blew hot air and wouldn't shut off sweated for the entire trip and floor was covered in mud making brake and gas peddle slippery and unsafe

Christopher H. 
Rating:
5.0

Great job

LISA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

The truck was great, but the appliance dolly was hard to push on its own but add in a refrigerator and it's near impossible.

Jeremy L. 
Rating:
2.0

I'm extremely frustrated with this facility. The truck i rented was difficult as the key would not turn in the ignition... the agent showed me how to get the key to turn, but it was definitely a pain. The ac didn't work well either. Lastly I rented blankets and dolly which were not provided in the bed of the truck. Upon returning the vehicle on the same evening of rental, I made a comment in the return box used for self return indicating they needed to refund me for the blankets/dolly. The next day i received a voicemail from britnay asking where my blankets/dolly were. I called back to customer service, was on hold for 40 minutes. Upon finally speaking with the agent, I contacted the GM of the store who said they'd credit my bill. I just received my receipt with the dolly and blankets still being charged. This isn't difficult and a customer shouldn't have to contact someone 3-4 times to get this resolved. I've also just emailed the GM. Very frustrated!

SHEREE R. 
Rating:
5.0

This was a very positive experience. The staff were all polite and professional and everything went smoothly. They met me outside when I returned the truck with no waiting.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jamie S.  |  First Impressions 
Rating:
5.0

Great place to get your rental equipment for your next move. Very clean facility with helpful employees.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

Good job, UHaul! I'll be back the next time I need your services.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Took 20-30 minutes just to pickup a reserved truck! Truck had been smoked in! The rental pricing method encourages reckless behavior to keep cost down, have ALL costs CLEARLY displayed and available for review before reserving process.

JOSIAH H. 
Rating:
5.0

Ruff driving lots of vibration ,inside box most tiedowns were missing bolts ,door had 4 roller hinges broke. This truck should not have been rented

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Liane A. 
Rating:
5.0

Customer did not leave a comment.

JEANNE G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

Hershel L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONI P. 
Rating:
5.0

The staff was great. No problems at all

HUGH T. 
Rating:
5.0

Easy in and out

MICHAEL H. 
Rating:
5.0

Everyone we dealt with was very friendly and professional.

ROBIN J. 
Rating:
5.0

Everyone was friendly & knowledgeable. Great staff. Well done!

Desity H. 
Rating:
5.0

The Canton GA Team (2127 Marietta Hwy Canton, GA 30114) are always professional, personable and phenominal! And it's so awesome to see several of them long term!

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
5.0

Everyone was exceptionally helpful.

MARCIA M. 
Rating:
5.0

This is the second time I've dropped at this location and I was very pleased with how I was treated by the staff. The employee that handled my return even apologized for my pickup debacle even though it was not his fault.

Kara M. 
Rating:
5.0

Was able to get a unit same day as when we traveled to their office with first month free. Also got an upgrade a few days later when a bigger unit became available.

Frank B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen S.  |  First Impressions 
Rating:
5.0

I put several items on the loading dock because i was denied acess and had to pick up my handicapped 5 year old, when i went back a couple hours later everything was gone. I discussed the situation with a staff member who said he would inquire about it and pull video. i still have not heard anything so i guess i will call the police tomorrow and let them request the footage. rich kologe 470 390 2873

RICHARD K.  |  First Impressions 
Rating:
3.0

I still don't know if the trailer i rented has been officially checked in to this location. I dropped it off at 630 yesterday and the staff told me to do a self check in. He gave me some information but it was not helpful. I've created an account but there are no options to do a self check in???

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeleine C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Suzanne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adrian L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Beth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
5.0

The staff has been wonderful! Excellent customer service! Definitely I will recommend!

Claudia E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

Sandra V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
4.0

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Bryeanna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Cory was very professional and helpful. He’s a great asset. Thanks.

robert c.  |  First Impressions 
Rating:
5.0

Very helpful. Excellent Customer Service!!

DEBRA W.  |  First Impressions 
Rating:
5.0

All personnel were very courteous and polite. As well as helpful.

Barbara B.  |  First Impressions 
Rating:
5.0

The staff is always very friendly and helpful.

David J.  |  First Impressions 
Rating:
4.0

The two guys on duty were great to work with.

James J.  |  Reservation 
No reviews have been submitted for this location.

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