Customer Reviews for U-Haul Moving & Storage of Canton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Canton

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Steve G.
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Customer did not leave a comment.

Amelia R.
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Can't remember the guys name that helped with the rental, but he and everyone at Uhaul were friendly, knowledgable, and extremely helpful! Highly highly reccommend!!

James W.
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Customer did not leave a comment.

JAMES R.
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Customer did not leave a comment.

Joanne C.
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The people at this particular facility are awesome very friendly and helpful I

Trent G.
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All the guys I dealt worth were friendly and helpful From a moving box to a 20f truck Perfect

MAGDALENA S.
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Customer did not leave a comment.

Michael P.
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Great customer service

THOMAS L.
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Customer did not leave a comment.

Deborah D.
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Very Happy 😊

ANNA P. | Overall Experience |
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Customer did not leave a comment.

DEBRA T.
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Bruce D.
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Preston R.
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The truck had a short in the headlights which they would cut off and high beams would work for a couple minutes and shut off as well this caused me to add extra miles to the truck because having to wait until daytime and backtracking. I asked for a truck with a ramp and was told they all have ramps and this had no ramp no time to get to the location again because they closed so my furniture was damaged because having to struggle to load and unload this is ridiculous and I was overcharged I will never use u haul again! I've used in the past and this experience has turned me away

JOHN S.
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Make sure the ratchets for the tie down straps are lubed and easy to operate

Betty L.
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Awesome friendly and helpful.

Joseph B.
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Customer did not leave a comment.

Alexander O.
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Customer did not leave a comment.

SUSAN M.
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I wanted to let you know that the young man that assisted me was wonderful. He was extremely kind and helpful. He made your company look very good. I should have gotten his name. Sorry about that. He has been there for several years I believe.

JODY M.
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Customer did not leave a comment.

S Carolyn P. | First Impressions |
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Customer did not leave a comment.

Russell M.
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This is top notch location and Jerry was very helpful in getting me going after difficulty with the U-Haul phone app the night before. My suggestion to all customers is try to avoid using the app and to use the people during normal business hours instead.

BARRY E.
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Hey easier and quick process than I thought it would be... thumbs up.

WILLIAM B.
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Everyone as very kind, patient and extremely helpful. They went out of their way to help me make the right decisions saving me time, money and aggravation. I can't thank the Canton team enough!!!

Craig S.
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Customer did not leave a comment.

Thomas G.
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No change at all. It was a quick and easy pick up and drop off. The Uhaul employee that helped us was extremely helpful and had a great attitude.

Anthony E.
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Customer did not leave a comment.

JASON M.
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From Jerry to Nick to Wilson to whomever we have dealt with during our move, each person showed excellent customer care and knowledge making our move that much easier. We're so thankful!!

ROBBIE H.
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Great customer service

DANIEL B.
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Customer did not leave a comment.

RANDALL L.
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They said they charged a 57.99 temporary hold when I came to pick up the truck, and before I even left the counter, my bank notified me of a charge of 132.99. 75.00$ more then what was agreed upon, then was told I would have to contact corporate on Monday, it was obvious that nobody knew had a clue why the extra charge, then was told by the store manager that russians had hacked the government and they had been, effect, my inflation was safe but as a result of the hacking I was double charged, and the whole time I was never concerned with the refund, but with the fact they did t have a clue what was going on or didn't care, and after all the headache frustration, not to mention the financial problems of having to transfer my money so I wasn't ripped off again, they not one time ever offered to make my situation better, and still charged me the full price, I didn't ask for any credit or refund, I just assumed they would do the rite thing and offer. I will carrymy furniture on my back before I ever rent a u hual

SUSAN S. | Overall Experience |
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when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?

Bruce B.
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Customer did not leave a comment.

Jill F. | Overall Experience |
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Very helpful! Thank you!

AUSTIN B.
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Customer did not leave a comment.

Ebenezer A. | Overall Experience |
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Very customer friendly staff. Clean equipment.

Kenneth H.
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Customer did not leave a comment.

JERRY L.
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Customer did not leave a comment.

Ralph G.
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Customer did not leave a comment.

Nick B.
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Customer did not leave a comment.

Jonathan C.
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Fire Wilson Hart the GM of Canton location #863037 this little tyrant who apparently hates his job and loves to take it out on customers, feels feels like he can treat customer's as bad as he wants to and you are to sit there and take it. If you have any opinion about it, he will send you threatening and intimidating emails to your personal email account.

JACQUEKEIA H.
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If a refund is due, allow it to be done that day whether it's on a card or cash

DOUGLAS M.
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Customer did not leave a comment.

STEPHEN B.
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Customer did not leave a comment.

KAREN S.
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SEAN S.
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Karen S. | First Impressions |
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Elisabeth T.
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TODD N.
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Just keep doing what you have been doing!

Robert A.
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Attendant was very accommodating. First asked me how everting went with my rental-which was outstanding. Then unhitched my 4 x8 trailer. Asked if I wanted and emailed or printed receipt. Everything went very well and quickly.

Paul S.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

JIMMY B.
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Check the truck to make sure it needs to maintenance

DOMINIC S.
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Customer did not leave a comment.

Thomas M.
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Equipment was clean but ran terrible. Transmission didn't shift as it should and sounded like it had a bad ujoint. When Transmission did shift there was a loud clanking sound in the drive train. Overall was not happy with the truck but it got the job done.

Charles W.
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Customer did not leave a comment.

BARBARA S.
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Fast ,friendly and competent employees.. I plan to use their rentals several times in the next few months. Have a large diverse fleet of vans trailers and trucks

Wendy M.
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I use this location often and the service is incredible!

JEFFREY E.
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Customer did not leave a comment.

LUCAS R.
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Customer did not leave a comment.

John S.
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Charlie and Nick were great!

Audrey V.
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Customer did not leave a comment.

Derek S.
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Customer did not leave a comment.

Andrea V.
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Customer did not leave a comment.

ULRICH K.
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Customer did not leave a comment.

Lewis V.
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Customer did not leave a comment.

JOSEPH B.
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Tire pressure sensor warning/error light is on in truck. Truck pulls hard to the right. Had to hold wheel 1/4 turn to make truck go straight. Great service at this location...friendly employee and helpful service made up for the issues with the truck

KATHLEEN S.
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Customer did not leave a comment.

Robert B.
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Robert F.
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Customer did not leave a comment.

William M. | Overall Experience |
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Customer did not leave a comment.

Bradley S.
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Overall experience was terrific Won't rent from anyone else Every was very polite and helpful Thanks

Verbon M.
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Customer did not leave a comment.

Edward H.
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Customer did not leave a comment.

tara P.
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Shycora S.
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William F.
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Very easy pick-up.

Harold S.
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Customer did not leave a comment.

Eric D.
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Mark M.
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Customer did not leave a comment.

Lewis V.
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Exactly what I expected. Very friendly and helpful staff.

Rita C. | First Impressions |
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Customer did not leave a comment.

Janice S.
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Thank you Will for your personal friendliness and help!

DINO T.
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Customer did not leave a comment.

Russell P.
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Customer did not leave a comment.

GEORGE D.
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Not a thing! Excellent service and very professional!

MARK D.
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Customer did not leave a comment.

JASON R.
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Customer did not leave a comment.

Izaac S.
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Customer did not leave a comment.

DENISE H.
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Customer did not leave a comment.

John H.
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I made a reservation for location at Western Way Chevron, Mountain View Blvd. The location did not answer the phone for over 1 hr to confirm if trailer was there. Got there and they knew nothing, terrible service. I called 800 Uhaul and they had to send me to Marietta Hwy, they were great but I was late and frustrated that no one let me know the trailer was not available at original location.

GARY K.
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Customer did not leave a comment.

Ronny S.
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Excellentt

Walter S.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

MARK G.
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more check in / check out personnel.... also online scheduling system needs improvement for U-Haul in general

Sherrie F.
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Could not reach anyone by phone without waiting at least 30 minutes minimum. There was so many issues I do not have time to type it all. I can tell you I will never use UHaul again. Most disorganized company ever!!!!!

James D.
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They went way out of their way to accommodate all of my needs

James D.
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They went way out of their way to accommodate all of my needs

Thomas S.
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Customer did not leave a comment.

Patti F. | First Impressions |
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All of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.

Laurel G.
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Customer did not leave a comment.

Thomas S.
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Had an issue with the truck brought it to thier attention they gave me a discount and took it out of service to be repaired right aay which I was not expecting thank you .

Joyce G.
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Customer did not leave a comment.

Helen C.
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Customer did not leave a comment.

NICOLE W.
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Customer did not leave a comment.

Matthew B.
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Staff was helpful. Facility is nice.

Janet L.
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Customer did not leave a comment.

John M.
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Excellent customer service Thank you

brett l. | Overall Experience |
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My work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.

Sandra V. | First Impressions |
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Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

John C. | First Impressions |
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Customer did not leave a comment.

Jeff A. | Overall Experience |
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Customer did not leave a comment.

MICHAEL W. | Overall Experience |
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Customer did not leave a comment.

Bryeanna H. | First Impressions |
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I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Raymond L. | Overall Experience |
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Thanks

Ann D. | Overall Experience |
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my whole experience was terrible......................

Lawrence S. | Overall Experience |
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Staff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!

Charles S. | Overall Experience |
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Customer did not leave a comment.

Zach S. | First Impressions |
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Customer did not leave a comment.

Lee Ann B. | Overall Experience |
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Customer did not leave a comment.

Pamela L. | Overall Experience |
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Customer did not leave a comment.

Gene W. | Overall Experience |
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One of the best U-Haul facilities I have every used.

Danny M. | Overall Experience |
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Very rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney

Shawn H. | Overall Experience |
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The outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!

Justin B. | First Impressions |
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Customer did not leave a comment.

Gene W. | First Impressions |
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Wilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley

Sandra B. | Overall Experience |
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I would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.

robert c. | First Impressions |
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Cory was very professional and helpful. He’s a great asset. Thanks.

DEBRA W. | First Impressions |
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Very helpful. Excellent Customer Service!!

David P. | Overall Experience |
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While the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.

Deajada S. | Overall Experience |
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Where my units were located there needs to a better light motion detector.

Barbara B. | First Impressions |
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All personnel were very courteous and polite. As well as helpful.

gabriella t. | Overall Experience |
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N/a

Tina R. | Overall Experience |
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That was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.

Todd H. | Overall Experience |
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Excellent staff! Well trained and polite

Todd H. | First Impressions |
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Very well trained and helpful employees. Made a stressful situation easier

kaylee a. | First Impressions |
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Very satisfied with rates and the customer service! All of my questions were answered thoroughly.

Tina B. | Overall Experience |
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Denise is great! Storage and store are always clean and everything is neat and organized. Always a great experience at this location.

Julie F. | Overall Experience |
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Very unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming

Timothy M. | First Impressions |
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Staff very helpful. Easy loading and unloading area.

GEORGE S. | Overall Experience |
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The staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.

Melba D. | First Impressions |
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Everyone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!

Kenneth L. | First Impressions |
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Outstanding customer service and well-maintained facilities and equipment!

Antonia W. | First Impressions |
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Very Good. . . . . .

DARLENE D. | Overall Experience |
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Everyone was very helpful and knowledgeable! Friendly too!

GEORGE S. | First Impressions |
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I needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!

Crystal F. | Overall Experience |
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I love this place very understanding management

Rayne Z. | Overall Experience |
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Terrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++

Yaquelaine P. | First Impressions |
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more than exellent the treatment is incredible they helped me in everything thanks

Christine R. | Overall Experience |
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Very accomadating ! staff was great.

michael g. | Overall Experience |
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They did a good job.

Magali V. | Overall Experience |
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24/7 excellent

TJ M. | Overall Experience |
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Clean location and friendly helpful staff.

David J. | First Impressions |
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The staff is always very friendly and helpful.

SHEPPARD s. | Overall Experience |
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Love it!

michael g. | First Impressions |
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The staff took great care of us.

Jay D. | Overall Experience |
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Folks were super nice and very accommodating. Bill in particular was a great help.

KAY B. | Overall Experience |
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Thank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille

amanda h. | Reservation |
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The gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.

Melissa S. | Overall Experience |
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Thank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊

Dwayne B. | Overall Experience |
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Denise was very helpful and professional i would recommend this u-haul to anyone!

James J. | Reservation |
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The two guys on duty were great to work with.

christina s. | Reservation |
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Personal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..

Andre H. | Reservation |
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Was very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!

Tim N. | Overall Experience |
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The staff at the Canton Store is amazing! Always helpful and they go beyond expectations

MICHAL N. | Overall Experience |
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THE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING

Jimmy R. | Overall Experience |
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no comment

steven z. | Overall Experience |
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Great people work here, always helpful.

daryl b. | Reservation |
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Didn’t rent but facility was above average

Michael T. | Overall Experience |
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Our experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!

Randall W. | Overall Experience |
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Staff was very helpful

Jennifer V. | Overall Experience |
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Staff was friendly and the facility was always spotless.

cara n. | Overall Experience |
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Thank you!! Employees friendly in person & on phones.

Frederico M. | Overall Experience |
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Great service, great rates.

THOMAS S. | Overall Experience |
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Very good facility with nice employees

Dwayne M. | Overall Experience |
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Great friendly staff

larry g. | Overall Experience |
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No comment.

john b. | Overall Experience |
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Denise (manager) was terrific to work with, very friendly and efficient.

Joshua P. | Overall Experience |
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Very well ran and maintained store

Wesley F. | Overall Experience |
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Awesome

Greg S. | Overall Experience |
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Excellent customer service

Greg S. | Overall Experience |
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Excellent customer service.

Jerry B. | Overall Experience |
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Excellent facility

Anna A. | Overall Experience |
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Location of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.

Pat B. | Overall Experience |
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VERY GOOD EXPERIENCE, STAFF WONDERFUL

Weston Y. | Overall Experience |
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AWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.

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