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CHRISTIAN LCustomer Reviews for U-Haul Moving & Storage of Carlisle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had trouble checking back in the truck via the app. The QR code would not scan. Called customer service and spoke to Nicholas was beyond EXCELLENT with his calm voice, information and support of checking back in the truck. For late Saturday night, this was truly wonderful customer service for which I was very very grateful for. Thank you Nicholas for all of your wonderful help.
Paul SI was pleased with how the service was delivered
Tina CThe point of the U-Boxes was to move my things. That was done, and I’m satisfied with it. There were communication issues, such as asking U-Haul several times and several staff members if there was flexibility in picking up my U-Boxes on the 9th. All of them said they would work with me. Well, on the 9th, that was not the case. The driver arrived at my house first, even though I requested a later pickup. The driver said I wasn’t ready, but that’s not true; you guys didn’t work with me like you said. I did tip the driver because I felt terrible that she had a late night. After all, she came back to get me last. I don’t feel this was my fault because I asked numerous times but it was made to seem that way. My son wanted to watch the driver pick up the U-Boxes, but the driver was condescending when she told me we didn't have to stand in the cold and watch her. What boy doesn't like watching you guys pick up the U-Boxes? Then, on the 10th, two U-Boxes were too close together, so I couldn’t get my kid's beds out for them to sleep. Yes, they were in a warm home and slept on air mattresses, but we should have been able to get in my U-Box. I called U-Haul that night and complained. No one called me about it the next day. My experience was not the greatest, but it wasn’t horrible, so U-Haul gets a 5 out of 10.
Jessica WA place to sit down would be nice
MICHAEL BThe driver Diane was incredibly friendly and skilled
Janel YDrop off process was very easy.
kevin lI had THE BEST customer service experience by the ladies working at the desk! They were so helpful and polite. Excellent staff! On top of that, I had carts to assist in moving my belongings!!! And it was nice that a lock was provided! I had my own, but didn't need it. Thank you so much for making this experience so easy, because moving is anything but easy! Blessings!!!
Sheryl H | First ImpressionsThe entire process of ordering boxes, delivery, storage and pick-up was seamless. We would use this service again if needed.
STEVEN NTrailer worked well for our move.
Timothy RMorgan was awesome!
STANLEY H | First ImpressionsDe verdad la joven q me atendió aun yo no dominando iso todo loq estuvo a su disposición para ayudarme de doy un100 por du atención
OMAR R | First ImpressionsService was fast. We were in and out with a hand truck in less than 10 min. Return is simple too
JOANNE CTell the customer that they have a past due balance on their account when they schedule a reservation .
ASHLEE SSeth the General Manager is the BEST! He was very accommodating during a stressful move. He was patient and always welcoming when I asked a lot of questions! Everyone’s kindness and professionalism at this site is amazing!
JAMIE SRental was easy and quick. Would definitely recommend the Carlisle location - seems well managed and staffed by professional and friendly employees.
Michael BGreat service. The Trailer worked well and the folks were very friendly and helpful. I will use this service again and recommend it to friends.
JERRY JThis this the best Uhaul experience I’ve ever had, store worker were pleasant to work with and very professional. I retired from the military and have used Uhaul a lot and I appreciate their assistance everywhere I’ve been, but this location stands out as the best one!
Ronald AAmber, and all the staff there was so helpful, friendly, and clear! I felt great about the experience, and confident about my new rental. Amber went above and beyond to make sure I understand the process, the lock and the bay doors. Would recommend.
Amy P | Online Move InThank you so much everything was great
JOHN H | Overall ExperienceThank you for making it very easy to get my items and if I had any questions someone's there to answer outstanding job I definitely would recommend God bless you keep you safe and a Happy New Year 🎄🎁🎇
MELVIN L | Overall ExperienceSimply, a good place!
ALLAN MVery efficient service, always have equipment ready. Friendly staff.
ALLAN MThank you good job keep going
MANIS GGreat staff!
MICHAEL BYou have the best employee ever
Barbara GFriendly, helpful. Clean. Great having indoor loading areas.
Cynthia M | Overall ExperienceQuick and easy. In and out quick and fast. The new ford cargo van ran great
JUSTIN SBetter communicate the different costs such as: shipping vs storage vs delivery costs
Beth MNo improvements needed
JOEL RExcellent customer service.
CHIQUITA MWhen the location from where we reserved a u-Haul, and order was confirmed the previous day, failed to have a truck for us, we had to quickly search for a truck. All the nearby locations were closing for the day. This location had what we needed, were professional and helpful. We would definitely rent from this location again, skipping the junk yard at Beast Motors!
TIMOTHY KIt's good as it is.
CARL FI was nervous at first because no one was at the site when I arrive, but she came quickly. We already had a TERRIBLE experience with the Instakey person not being available when we tried to rent our truck in Pottsville. Then I left my debit card in the truck (after refilling with gas) and my son had to retrieve it for me. They kept it safe and I was relieved. Thank you for your kindness! I cannot comment on clean/inviting because the signs read to "stay in vehicle" and that someone would come to close out my rental. I didn't go inside the facility. I was forced to answer, so I answered in the affirmative to give the benefit of doubt.
SHERYL HMy opinion is completely biased from one experience and in no way represents your employees. Provide a broom for customers to sweep out equipment upon returning to avoid a cleaning fee. Additionally advised them of same. Instruct employees to follow regulations of title 75 section 4905 PA vehicle code when setting up equipment. Chains/cables need to be crossed. I tried to advise employee. But he quoted company policy. If that is policy, it is wrong in the Commonwealth of PA.
JAMES AVERY HELPFUL !!
denise w | First ImpressionsRented a trailer and it was so easy and convenient. They hooked it up and unhooked when I got back. Top notch service!!!
MICHELLE BQuick and easy service,they make sure you are satisfied with service and important information on equiptment you are renting.
CARL FService was great. The ladies at the counter were very helpful and Seth went above and beyond to make sure the auto hauler was hooked up correctly and that we understood how to maintain the auto hauler safety.
STEPHANIE PEvery thing was quick and convenient from pick up to drop off. All of the staff were friendly and helpful.
JUSTIN Cgood experience...
MICHAEL SA+ Service
JAMES BFriendly staff and very clean
Ronald C | First ImpressionsGreat service as always!
CLIFFORD EWe are so impressed with with the friendly, professional service we received. Best ever in years! Amber provided excellent service with a smile and because of her we made a decision to rent with Uhaul the day we walked in— initially just for information. She went out of her way to make it pleasant and easy for us as she was knowledgeable and articulate and took the time to hear what we were looking for and exceeded our expectations of making sure we got what we were looking for. The facilities, location and prices are great! We definitely will be recommending this facility to our contacts/friends/family. Sincerely, Thank you so much.
MARLA R | First ImpressionsI’m very pleased with the storage facility.
MICHAEL Z | First ImpressionsMore locations should prove trailer rentals.
CHAD MExcellent! Highly recommend this location for all of your UHaul needs!
SUSAN MAMAZING place and people!!!!
JOHN HThe only thing that needs fixed is the upload of driver's license which I tried a few times would not work.
RONALD YClean, easy access, and the staff was always very helpful. The app and services are incredible.
ANGELA FKeep up your high standards of customer service May more customers recognize that you're excellence to each customer
MELVIN L | First ImpressionsThank you for all your help and the use of your facility
Jamey K | Overall Experiencegreat experience!
Linda HNice storage clean,i will recommend to anyone
ALEN U | Overall ExperienceI highly recommend the U-Haul on Walnut Bottom in Carlisle. Very professional as well as helpful. I needed to change pick up time and they were very accommodating.
DAVID WThe staff was friendly and helpful during pickup and drop off. Didn't we didn't need it but we appreciated the instructions being emailed to us as well as print it off.
BRIAN EFriendly and helpful staff.
JOHN HQuick, efficient & professional. Thank you for a very convenient experience. Improve ? : slightly more obvious signage’s on the facility when ‘self-service’ is key.
SRINI MNothing
KENNETH RExcellent service from beginning to end. Everyone I spoke to or met in person was professional, courteous, and always friendly. This was a move across several states using Ubox and I would recommend them to anyone.
Patrick WI understand why there is a dolly/hand truck and protection blankets already loaded on the truck but their presence interfered with our ability to put anything in the area which was blocked by them.
ROBERT SCustomer Service was excellent. The employees were very helpful and patient.
LURIE EVery friendly and helpful
GAREY WThe staff were very plesant,and very helpful.
barbara r | Overall ExperienceGreat group of ppl for my 2 1/2 yes renting.
Rebecca C | Overall ExperienceEverything from returning the rental truck to getting the storage went perfectly. Stag actually went out of their way to assist me. Super-professional.
PAUL B | First ImpressionsThis U-Haul service provider is excellent. Staff is friendly, helpful and willing to help. I will always use uhaul for moving and storage needs.
Jennifer W | Overall Experiencestaff was extremely helpful & friendly helped me with everything i needed
Brandon K | First ImpressionsShawna is amazing. Very friendly. Went above and beyond to help me. I truly appreciate her and all she had done. U-haul is lucky to have such an amazing person working for them. Thank you!!!
Paul W | First ImpressionsAmazing service and facilities. Easy access to our storage unit and very helpful staff. 100% would recommend this location to anyone in the local area!!
andrew t | First ImpressionsGreat staff great service!
Ram K | Overall ExperienceLove the bay access -- that is a major plus. It would have been nice to have a few larger courtesy carts for moving couches or other larger items.
Meryl D | Online Move InI got roaches and diff bugs crawling and killed from my belongings after being moved. Theres now an awful cat urine smell and ive never owned a cat. The hours are awful to people who work all day and cant gethere during the day or nightshifts who only function at night time. The people are rude. Call 50 times a day if ypur a day late on payment but waiting hours or days for them to do their job and unlock it. Worse storage experience ive had my entire lofe so far.
Brittany H | Overall ExperienceThe customer service was awesome
danielle t | First ImpressionsStaff always very friendly and willing to help. I felt very good about storing my furniture for several months. The cleanliness and the climate control made my choice easy. Would definitely recommend to friends. I would use again if I moved back to Carlisle. Thank you U-Haul for doing a great job!!!
DONNA B | Overall ExperienceOnly issue was that the communication about accessing the building did not indicate that there were two key pads we needed to enter our code into: one to “check-in” and one to open the doors. We had to call to get assistance. Otherwise, the online purchase and check in went very well and was convenient.
William A | Online Move InThe staff is professional, very helpful, knowledgeable and friendly. They explained everything clearly and concisely.
Robert K | First ImpressionsI had a death on my family my child and tried to explain an than before all that a representative messed up and double charged me a big mess I will let everyone know . than sold my belongings
Mary P | Overall ExperienceGreat Customer service!
DAVID H | First ImpressionsThank you all for your help at the need of myself last minute on a Sunday!! Y'all are amazing..
JENNA - | First ImpressionsI never had a single issue while renting at uhaul Carlisle. The staff are professional and very friendly
JUDITH C | Overall ExperienceGreat customer service
Chiquita M | Online Move InAll the other staff members at the location (1180 Walnut Bottom Rd, Carlisle, PA 17015) I’m renting are an absolute delight. Very helpful understanding and resolved any of my issues very quickly. From the janitorial staff to the owner. Everybody made it very easy to get belongings moved in. Getting my units reserved was an exceptionally good experience.
Windy B | First ImpressionsWay too expensive for them little closets.
SHAYLAH D | Overall ExperienceWe unfortunately had to store and pay for the storage of my daughter and her kids items. Everything was convenient, secure, temperature controlled and clean which made the inconvenience less stressful. Thanks to the staff for being super helpful at all times
diane o | Overall ExperienceThe young man who helped me at the location in Carlisle Pennsylvania was beyond polite and helpful. Very friendly, showed me everything that I needed to know about my storage area. I've never stored anything in a facility like yours. I would venture to say that there would be less risk of infection doing surgery there been in any Hospital. Very clean!
Jennifer W | First ImpressionsBeing able to move out over the phone was convenient.
Teresa P | Overall ExperienceThe move in experience was fairly easy and quick. I like how they handle security and feel as if my belongings will be safe while being stored at U-Haul. I also got my first month free which is nicely added bonus to the experience.
Allyson K | First ImpressionsI only needed the unit for a short time in between moving, so I didn't have the same experience as someone looking for long term storage, so I gave 4 stars, as I don't really have a frame of reference. However, this was all super convenient - I never even *had* to actually go into the office other than closing out my account, and going to get a clicker when the garage doors were fixed. Would definitely do this again, as I received the unit at no cost for a full month when I rented the moving truck.
Jayden A | Overall Experience