Customer Reviews for U-Haul Moving & Storage of Carlisle

80 reviews

1180 Walnut Bottom Rd   Carlisle, PA 17015

(717) 249-8661

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 249-8661

1180 Walnut Bottom Rd
Carlisle, PA 17015

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
3.0

Easy pick up (could set date/time), lots of trucks available, easy process to book online and reasonably priced. Wished they would've been more clear about how much gas we needed to put into Uhaul to return. Ended up putting more in than necessary due to lack of communication.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

DESHAWN M. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
1.0

I am still waiting to hear from a manager about charges on my credit card that do not reflect my rental.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

DANQUELL K. 
Rating:
5.0

Everything was great! Very nice sales associate!

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

jamie l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRETTKEITH D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

The people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others

Bruce B.  |  First Impressions 
Rating:
5.0

Na

SCOTT H. 
Rating:
5.0

Better signage re truck parking but understand this site is in development.

SUSAN S. 
Rating:
5.0

The entire staff was professional, very helpful and friendly. They went out of their way to get me a truck on short notice. The truck was ready and waiting when I arrived. There are flexible hours for pick-up and return. I would definitely rent from them again.

ROSEMARIE J. 
Rating:
5.0

I've been working with these folks quite a few times the past couple of weeks due to buying and selling a home. They are respectable and pleasant to work with every time! I looked horrible and was exhausted and they really made me smile. Very easy transaction for borrowing and extending reservations. I will definitely use them again, and I will refer my friends to them as well.

CATHERINE K. 
Rating:
5.0

Customer did not leave a comment.

DIANNE B. 
Rating:
5.0

Customer service was outstanding.

ARCANGELO D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

TROY T. 
Rating:
5.0

I needed to extend my reservation, and I was on hold for a fairly long time and then transferred to a West Virginia customer service rep through the scheduling department. It would've been easier if I could've had a direct number for extension

CATHERINE K. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Great staff! Very inviting and in good spirits to be working, even on Christmas Eve. Thank you!

Jeannie G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Dave, Darleen and the entire staff are GREAT!

JOSEPH B. 
Rating:
5.0

nothing....ordered online and check in and check out was efficiently handled.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Staff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL

cleofe d.  |  Overall Experience 
Rating:
5.0

Darlene Sims was a great help and very good at what she does.

RAMONA M. 
Rating:
5.0

The folks running the show at this location could not have been more accomodating or helpful.

THOMAS G. 
Rating:
5.0

Employee on duty was pleasant and very helpful.

John F. 
Rating:
5.0

Great Service!

Roger M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  First Impressions 
Rating:
5.0

Darlene was superb in her customer service skills. Cyrus was accommodating and friendly. Dave, the manager, was a little gruff and less friendly. My only comment for improvement would be for Dave to be a little less curmudgeonly. Other than that, great experience and we will definitely use this location again and recommend to friends.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

This worked well and I was very stratified!

Roger M. 
Rating:
5.0

Instruct your personal...

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
1.0

This location and its sister location are absolutely horrible. The general manager David Burden would rather argue with customers about their poor experience with his locations than deal with the issue head on. He called me a liar when he said his employee called me to adjust a location without my knowledge which was false as the Assistant Manager showed me the log which said it was a text that was sent (which was not received as their systems were having issues that day as evidenced by the customer ahead of me). He also called me a liar about his one employee watching porn as he said he was checking in products and David said he saw it on camera. That employee was sitting at the desk and not checking product. David let's be real, why would anyone make up that your employee was watching porn? Your assistant manager even mentioned when she worked with him he was always watching videos on his phone. With a lying general manager like David it's no wonder why his employees are disengaged and show little enthusiasm to do their job. The only great experience I had was with Darlene the Assistant Manager who should really be running this place. She solved all the problems and was TRUTHFUL with what was going on unlike her boss David who has some serious integrity problems his bosses should address. If Darlene was running this place you'd see me giving a 5-star review, but with David Burden as General Manager I can't in good conscience recommend this place to anyone.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

ROSE M. 
Rating:
3.0

Customer did not leave a comment.

Kandi H. 
Rating:
5.0

Great all around very helpful

LARRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Good job. Got the job done quickly.thank you

john F. 
Rating:
5.0

Customer did not leave a comment.

MEGAN R. 
Rating:
5.0

We have had outstanding service from your staff and I am telling everyone who wants to listen...as well as those who don't. Keep up the great work and I hope your new location is a great success.

DOUGLAS M. 
Rating:
2.0

The guy was late to open the store he overlooked my questions that I had.

CLARA F. 
Rating:
5.0

Made my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!

Stanley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

So easy to deal with them and couldn't have found a nicer staff.

johanna c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana O.  |  Overall Experience 
Rating:
5.0

Incredible customer service and response time if we ever had a concern. Thank you

lylila m.  |  Overall Experience 
Rating:
5.0

I received stellar service! Thank you!

Elaine M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA R.  |  First Impressions 
Rating:
5.0

Great move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Highly recommend.

Charlotte K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil D.  |  First Impressions 
Rating:
5.0

Nothing, everything was perfect.

Stephani R. 
Rating:
5.0

Awesome

Diana O.  |  First Impressions 
Rating:
5.0

Customer service was great! It would be awesome to change your storage access to 24 hours. Thank you

lylila m.  |  First Impressions 
Rating:
4.0

Great experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!

Ardell H.  |  First Impressions 
Rating:
5.0

Facility is well maintained and finished areas are very clean. They even smell clean.

Marjory N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
5.0

The only thing I can think of is to have a pro rate for renting vs paying an entire month.

Janelle R. 
No reviews have been submitted for this location.

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