Customer Reviews for U-Haul Moving & Storage of Carlsbad

3357 reviews

6175 Paseo Del Norte   Carlsbad, CA 92011
(& Palomar Airpt Rd)

(760) 929-0425

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 929-0425

6175 Paseo Del Norte
Carlsbad, CA 92011
(& Palomar Airpt Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Knowledgeable and patient staff!

Amanda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

BITA H. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

This was an outstanding experience. I did the registration and pre check-in online. The woman who met me at pick-up was friendly, fast, attentive and knowledgeable. The vehicle was pristine. Drop-off was easy and super fast. I will rent from them again, for sure.

Julia H. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Excellent customer service, fast and easy. Very well done!

CODY B. 
Rating:
3.0

The only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won’t be rushing to do business with uhaul. I’m typing this from inside my budget truck rental.

Jason Matthew A.  |  Overall Experience 
Rating:
4.0

Very good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn’t do refunds or credits. So I had to pay for an entire month that I’m not using. I’m sure they’ll rent the space and double dip!

Sydney Marvin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

More recent photos of vehicle. Some matched while others didn't. Don't want to be on the hook for un-caused damages. Rental team was great at their job.

HENRY K. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Very professional and polite shop/location attendant.

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CAROLINE ALICE R.  |  Overall Experience 
Rating:
5.0

The vehicle was very slow to accelerate and needs servicing. Personnel was exceptionally professional.

Dikran E. 
Rating:
5.0

Thank you for the two years of help with our storage from the death of a parent.

KATHLEEN S.  |  Overall Experience 
Rating:
2.0

worker was rude and seemed disinterested, especially compared to the other uhaul locations I've used recently. She added a bunch of steps and the process of renting a vehicle was more laborious than other locations. Also, small thing but important... never said "thank you" The truck was dirty inside and smelled. The truck desperately needed a car wash and the gas was not full as she promised. Just a bad experience overall.

Michael S. 
Rating:
5.0

Not much ,everyone was professional and efficient. I highly recommend anyone that needs a van storage to use Carlsbad U-Haul🇺🇸🤙🏽😎

MARK M. 
Rating:
1.0

Be friendly and when a customer is talking directly to you don't just stare at them and say nothing.

Lenna H. 
Rating:
5.0

Customer did not leave a comment.

Stacy S.  |  First Impressions 
Rating:
5.0

The front desk person was very helpful and friendly. Made the whole process very smooth and easy. Thanks for the service.

Illam P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

No waiting. Very efficient. Got just what we needed. Reasonably priced. Thank you for a good moving experience!

Lisa R. 
Rating:
3.0

Location was close to me and that's why I chose it. Staff was efficient and helpful in setting up and delivering the rental truck. Truck was not very clean inside the cabin; the steering wheel was sticky and the cup holders dirty. Every part of the truck rattled. The tires were in good condition. The interior of the cargo hold was also very clean. I had a hard time unlocking the pad lock and almost had to call. Fortunately, it eventually unlocked. Upon delivery when I told UHAUL about the padlock, they indicated that they were all that way.

HUSAMETTIN G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Please provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ‘ x 10’ storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we’re great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott

John M.  |  First Impressions 
Rating:
5.0

Such a pleasure to get a clean, newer cargo van from courteous, efficient people, who get you on your way quickly! I rent frequently at this location and I travel a little further to come here— because I know I can rely on them.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Jackie S.  |  Overall Experience 
Rating:
5.0

Your gal abd guy were amazing. Thank you.

Laura L. 
Rating:
4.0

Customer did not leave a comment.

Robyn O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

EVAN G. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Nice and very efficient people. Thank you!

Alfred Z. 
Rating:
5.0

Thank you Amanda Thank you Sonia for sterling service. I got there about 2:45 am and couldn't remember if we talked about lock box. Was exhausted . Good thing you had spare keys. Hope you have a Nice Easter! Take care , Nina

Nina R. 
Rating:
5.0

Customer did not leave a comment.

DAVID GARY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torrey H. 
Rating:
5.0

The outside of the drivers door was dirty looked like coffee, steering was sticky as when rubber is disintegrating. But it did its job, thank you

Robert O. 
Rating:
1.0

This was my first and last time using uhaul. At first I was amazed at how affordable it was to rent a uhaul for 6 hours. I get there to pick it up and the lady tells me that they need it back by closing because someone else is renting it tomorrow? I was so confused because I rented it for 6 hours and they want to release it to me for only 3 hours?? Because i needed it for that long I was planning on following the instructions they sent me with my original reservation on how to drop off the uhaul after store hours. We had to unload the furniture on the side of the street because I was moving into a gated apartment community that needed a lot of time to unload. Rushed back to uhaul and they over charged me from my original reservation and got mad and charged me for bringing it late?? How does it make sense to suddenly change a 6 hour reservation to 3 hours and then charge double for the 3 hours and for being late? I was never noticed of any change and I rented it for 6 hours because I knew the move was going to take 6 hours. If I only needed 3 hours I would of rented it for 3 hours. But I needed 6 hours. This company doesn't care about its clients or to help. We had to ask 4 different families for help because the time was cut for short and they all couldn't believe it and the people from the apartment community couldn't believe it either. So there is now friends and strangers from the apartments we moved into who know how you guys run this company and all are angry and all have told the people they know to stay away from this company

ARTURO M. 
Rating:
5.0

Top performance from all staff i was in contact with. Well run operation. Clean. Professional. Represents the brand and values very well. Good job.

Brian G. 
Rating:
5.0

This has nothing to do with the pick up. But the day before my service day I was called and informed that the truck I wanted was in Carlsbad. I placed my service request and prepaid a week before. This was a little frustration since Carlsbad is about 15 mins farther than my original location.

SYDNEY H. 
Rating:
5.0

Very efficient. Truck was ready at time I had reserved. Staff utilized appropriate safety precautions.

BARENT M. 
Rating:
4.0

I felt rushed to return the truck back in 4 hours. I thought I had all day. The staff was very friendly.

ROD H. 
Rating:
5.0

Good service from good people make you feel good and that's what I received thank you again

Craig S. 
Rating:
5.0

Seamless experience! Online reservation, when I picked up the van it was ready and staff were efficient, drop off was even easier. Very pleased.

Cindy F. 
Rating:
5.0

Great service! Both uhaul reps at facility were awesome and helped make the experience easy!

JESUS N. 
Rating:
5.0

Used this location two times recently. Everyone very professional and respectful. $7 for use of a dolly seemed a bit much, but hey you need to make money.... Will bring a dolly next time.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Douglas William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

daniel M. 
Rating:
5.0

They need more on site parking!

BRAND B. 
Rating:
5.0

Customer did not leave a comment.

MARSHA B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Excellent

Maksim Narci M.  |  Overall Experience 
Rating:
5.0

Just exactly what we needed between houses.

Daniel C.  |  Overall Experience 
Rating:
5.0

You & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good service

Carol Ann M.  |  Overall Experience 
Rating:
4.0

A little pricey! But overall good.

Amber N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

I've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.

John Peter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!

JADE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inna D.  |  Overall Experience 
Rating:
5.0

Prompt and friendly staff at the Carlsbad U-haul. The Chevy Silverado we rented was superb.

JOHN C. 
Rating:
5.0

Nothing. The automation worked great. The person at the station was very cordial yet efficient. The truck drove well and the size was sufficient for the number of transported items.

SEAN S. 
Rating:
5.0

Bree, the woman working at Uhaul was great-the app experience and customer service when I called was terrible.

TESSA T. 
Rating:
5.0

none

ANUNSACION V. 
Rating:
5.0

It is a little bit pricey by comparison. But it’s close by to my home and it’s convenient

Daphne S.  |  First Impressions 
Rating:
4.0

Usually this is a great location to rent cargo vans but today I rented a 10 ft truck. It was dirty in the cab and the mileage was off, which we caught before leaving. Otherwise the staff is friendly.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICKI F. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Great experience all the way around! Great customer service, well maintained trucks, will definitely use them again

WALTER T. 
Rating:
5.0

Customer did not leave a comment.

Shari K. 
Rating:
5.0

Best experience ever and I have been to other Uhaul locations before. I'm really bad with names but the lady that helped was professional, thorough in explaining things, and super helpful. She deserves accommodations

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

Gustavo Fernando A.  |  Overall Experience 
Rating:
5.0

Rental raises too much and too often

Kathryn K.  |  First Impressions 
Rating:
5.0

Team members at this location are great!!

NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

LIAM F. 
Rating:
5.0

Customer did not leave a comment.

Ken Loyd S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAM H. 
Rating:
5.0

Customer did not leave a comment.

EDMUND W. 
Rating:
5.0

Customer did not leave a comment.

Charles F.  |  Overall Experience 
Rating:
5.0

I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.

CHRIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK WALTER S. 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Always easy to work with Uhaul at this location. Efficient check-out/check-in. 9' vans move a lot of stuff and have plenty of tie points on the inside. Economical way for me to move stuff across town without a lot of prep time or challenge loading and driving a big box truck. The link for getting help with the move provided by the U-Haul corporate website wasn't too clear on how the system works in terms of booking laborers and could be improved to better explain how the system works. Best to directly call the labor companies listed to confirm availability before reserving via general U-haul website.

DAVID H. 
Rating:
5.0

Well kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.

LYNDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Everyone was very helpful and friendly.

BRANDON C. 
Rating:
5.0

Better street access

MICHAEL P. 
Rating:
5.0

Sonja and Robert are the BEST! Whatever uHaul pays them, it's not enough! They are professional, efficient, and great customer service.

Dan L. 
Rating:
4.0

I rented a 15' truck for a local move. I only drove it for 16 miles. The needle on the fuel gauge barely moved, but I had to put $11.00 ( 3.5 gallons ) in the truck which is ridiculous !! Your employee obviously didn't fill up the gas tank to the “Fiull” level. I am 73 and feel that I was not treated fairly by your company. I have the rental receipt and gas receipts in my file if anyone cares to see it. You may want to check with the staff and see which employee didn't do their job. I paid $29.95 plus .99/mile, then another $11 for gas. Not a good value.

William B. 
Rating:
5.0

Customer did not leave a comment.

Oliver S. 
Rating:
5.0

Quick and efficient - I'll use them in my next move. Thanks !

William G. 
Rating:
5.0

This was a smooth running operation. I am very impressed. I truly don't have a suggestion for improvement other than "Keep up the great customer service"!

CHRISTINA P. 
Rating:
5.0

The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Thank you.

Kelly L.  |  First Impressions 
Rating:
5.0

Staff was very professional and kind.

Edmund W. 
Rating:
5.0

Very easy to make business with the front desk people , helpful and cordial.

SOLEDAD M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

The best manager and staff ever!! They were so friendly and helpful. I've rented from this U-Haul on multiple occasions and it's always been a stellar experience.

kirsten U. 
Rating:
2.0

I reserved a dolly but they did not have one available which was a major mistake and inconvenience.

HALLE S. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Nothing. Sonja was amazing and appreciate all her help.

Bryan Z. 
Rating:
4.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

A+

JAMES O. 
Rating:
5.0

They realized they made mistake by not including my furniture dolly and with no questions asked, they took it off the bill.

Matthew G. 
Rating:
5.0

The truck rental experience was great. The location was convenient very efficient staff and economical. They explained all the items I needed to know for my move. Upon return, if was a quick drop off and very efficient process. I will rent from this location again.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

doreen V. 
Rating:
5.0

The women working was very kind and helpful during my visit. The return was very quick which I appreciated since I was tired after moving all day. Thank you.

katie C. 
Rating:
5.0

Customer did not leave a comment.

SUNIL P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Didn't like how cab smelt like cigarette smoke

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

policy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.

Jason K.  |  Overall Experience 
Rating:
5.0

Can Not recommend any improvements. Our company has 100% satisfaction with Uhaul Carlsbad. The staff and crew are fantastic! We recommend all of our colleagues and friends.

FRANCIS F. 
Rating:
5.0

Great experience

JOSEPH D. 
Rating:
5.0

Bri did a great job trying to find us a reservation of the right truck on a busy weekend. Trip went fine, no problems, Thank you!!!

Joseph C. 
Rating:
5.0

It was a very easy process.

PAULA A. 
Rating:
2.0

Storage space was smaller than expected with beams interfering within the space assigned.

Thinh N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TESS J. 
Rating:
5.0

Customer did not leave a comment.

Larry W.  |  Overall Experience 
Rating:
5.0

Very straight forward and convenient service. Very helpful Staff.

Mauro C.  |  Overall Experience 
Rating:
1.0

Hi, Everything was great about my experience for my u-haul rental up until the stage of dropping off the keys in a dropbox, after hours. That's where everything went south. After a long day of relocating my business into a newly leased space, I topped off the tank of the U-haul and proceeded to drop off the truck after hours at the Paseo Del Norte U-Haul location. I went through the process of the app to park in the designated area, take photos of the odometer and finish the detailed process of the app to insure all bases were covered for the next person using it. The app then said to complete the process by leaving the keys in the dropbox at the customer entrance area. There was no dropbox to be found. I spent 15 minutes in the 50 degree night searching the premises as best as possible for a sign or a dropbox for the keys. In frustration, I left the truck there and took the keys with me while me and my girlfriend drove back home (16 miles south). The next morning came and I get a call from the Carlsbad office asking for the keys to the truck in an expectant tone. I explained what happened and was responded to in the most unapologetic way and with no explanation other than "I don't have a dropbox at this location". I said, with the plethora of signage and printouts on your door, you could help customers to know that there's no dropbox. Still, no apology. Just an excuse saying that she's been putting up covid signs but hasn't got to putting up a dropbox note. That's besides the point. I had to drive 32 miles this morning round trip on my dime to return the keys, unnecessarily so if a dropbox had been there. This location should NOT be listed as an after hours drop off if the location cannot accommodate the service to customers. I expect my total mileage to be credited back to my account for this inconvenience for both my time and additional gas using my own vehicle to deliver the keys. The management at this location should consider installing a dropbox or cease to offer after hours drop off. Thank you for listening to my feedback. I trust you will honor the customer in this situation based on the circumstances. I did everything I was supposed to on my end. Thank you, Weston

Weston B. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE A. 
Rating:
5.0

Everything was perfect and efficient.

Brandi J.  |  Online Move In 
Rating:
5.0

The woman at the store was very helpful and friendly, much better that the last place we rented

Jeffrey G. 
Rating:
5.0

Very friendly and professional staff.

Anita H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MILTON G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle K.  |  Overall Experience 
Rating:
3.0

We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!

Ross Wilson C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim M.  |  Online Move In 
Rating:
5.0

Always very friendly and helpful.

Misty Lawrence L.  |  Overall Experience 
Rating:
4.0

Great staff, great experience. I would definitely recommend!

Brittani C.  |  Overall Experience 
Rating:
5.0

Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.

Thomas B.  |  First Impressions 
Rating:
5.0

The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.

Mauro C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
Rating:
5.0

The staff in Carlsbad was very helpful and kind. Thank you!!

Geri-Lynn L.  |  Overall Experience 
Rating:
5.0

Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.

Cooper G.  |  Overall Experience 
Rating:
5.0

Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!

PATRICK JAY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lola Lorraine S.  |  Overall Experience 
Rating:
5.0

Thank You!

James K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harvey o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Louise S.  |  Overall Experience 
Rating:
5.0

I enjoy u-haul and feel comfortable that my stuff a safe there

OSCAR R.  |  First Impressions 
Rating:
5.0

Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!

Renell H.  |  Online Move In 
Rating:
5.0

Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.

Paige P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Thomas K.  |  Overall Experience 
Rating:
1.0

I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th

Robert John V.  |  Overall Experience 
Rating:
4.0

As the internet mention-parking is a bit scarce-

Aaron Curtis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Colton A.  |  Overall Experience 
Rating:
5.0

Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!

natalie d.  |  Overall Experience 
Rating:
5.0

Service and staff were excellent. I think the cost was high for the small space I rented (#1160).

Corrie M.  |  Overall Experience 
Rating:
5.0

The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.

Mario Y.  |  First Impressions 
Rating:
5.0

I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.

Susan Baisch K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy D T.  |  Online Move In 
Rating:
5.0

Staff is courteous and professional.

Clifford M.  |  Overall Experience 
Rating:
2.0

This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......

Gregory Scott D.  |  Overall Experience 
Rating:
5.0

Sonya is very helpful.

Reginald Negly T.  |  First Impressions 
Rating:
5.0

This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.

TERRI LYNN T.  |  Overall Experience 
Rating:
5.0

Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!

Sara Louisa H.  |  Overall Experience 
Rating:
5.0

nicest storage experience I have had.

LYNDA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant R.  |  First Impressions 
Rating:
5.0

Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!

Dawn Aleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles F.  |  First Impressions 
Rating:
1.0

No thank you

Sabrina Grace L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joel R.  |  Overall Experience 
Rating:
5.0

Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !

LUCY DIANE C.  |  Overall Experience 
Rating:
5.0

The young woman and man who helped me were amazing.

Charles F.  |  First Impressions 
Rating:
5.0

Awesome staff and service. Very clean and well maintained.

Gregory S.  |  Overall Experience 
Rating:
5.0

Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience

Pamela Marie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Remark E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frances c.  |  First Impressions 
Rating:
5.0

Sonya is the best face with the place. She is so accomaodating.

Judith Lynn A.  |  Overall Experience 
Rating:
5.0

Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!

Matthew C.  |  First Impressions 
Rating:
5.0

U guys were great

Robert Edward T.  |  Overall Experience 
Rating:
5.0

Great

Michael B.  |  First Impressions 
Rating:
5.0

I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.

SHEILA ELIZABETH S.  |  Overall Experience 
Rating:
5.0

Convenient, easy access and friendly staff.

Edith L.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and pleasant.

Donna M.  |  Overall Experience 
Rating:
5.0

Love this facility

Sarah Gayle G.  |  Overall Experience 
Rating:
5.0

Great service and outstanding staff

Gregory S.  |  First Impressions 
Rating:
5.0

Storage unit was clean

Kent Thomas G.  |  First Impressions 
Rating:
5.0

They could not have been more efficient or more friendly. Excellent service.

Michael Craig D.  |  Overall Experience 
Rating:
5.0

Great helpful people

GRAHAM PETER L.  |  Overall Experience 
Rating:
5.0

Never had an issue. Staff were always super helpful and accommodating.

Jennifer Leigh C.  |  Overall Experience 
Rating:
4.0

The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.

Geri-Lynn L.  |  First Impressions 
Rating:
5.0

Will be better to have a garbage container for small garbage. Thanks.

Alexandra A.  |  Overall Experience 
Rating:
4.0

Helpful

HUNTER MATTHEW B.  |  Overall Experience 
Rating:
5.0

Thank you

Sabrina Grace L.  |  First Impressions 
Rating:
5.0

Great folks and very accommodating

Dorthea H.  |  Overall Experience 
Rating:
5.0

I will coome back for future storage needs.

Renz B.  |  Overall Experience 
Rating:
5.0

Excellent and knowledgeable customer service.

Anita H.  |  First Impressions 
Rating:
5.0

Great-Great customer service, thank you!

jim j.  |  First Impressions 
Rating:
5.0

Outstanding Customer Service!!!

Kenneth S.  |  First Impressions 
Rating:
5.0

I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!

JUDITH MAAS W.  |  Overall Experience 
Rating:
5.0

I couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.

Jeff G.  |  Overall Experience 
Rating:
5.0

We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi

LORIE B.  |  Overall Experience 
Rating:
4.0

The staff was great and the process was easy.

Karla B.  |  Overall Experience 
Rating:
5.0

Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!

Kenneth S.  |  Overall Experience 
Rating:
5.0

The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!

Emily M.  |  Overall Experience 
Rating:
5.0

The best place I’ve ever had a storage unit!

Julia Taylor R.  |  Overall Experience 
Rating:
5.0

Thanks to Sonya and her staff. Always helpful!!

IAN K.  |  Overall Experience 
Rating:
5.0

👍

KYLE G.  |  Overall Experience 
Rating:
1.0

location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.

Christopher C.  |  Overall Experience 
Rating:
5.0

All the staff were very professional and helpful. Thanks guys!

Matthew B.  |  First Impressions 
Rating:
5.0

Sonia and Robert are amazing

THOMAS PATRICK T.  |  Overall Experience 
Rating:
5.0

Very polite and professional

Stephen D.  |  First Impressions 
Rating:
5.0

Facilities were very clean and staff was helpful.

Philip Aaron G.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. Clean storage units.

Sierra R.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Balwant R.  |  Overall Experience 
Rating:
5.0

Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

Susan Margaret L.  |  Overall Experience 
Rating:
5.0

very friendly and helpful! Thank you.

Viridiana P.  |  First Impressions 
Rating:
5.0

Sonya was great in our space rental process! Thanks!

Kathy Lynn T.  |  First Impressions 
Rating:
5.0

Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

Ronald L C.  |  Overall Experience 
Rating:
5.0

I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Mary Therese F.  |  Overall Experience 
Rating:
5.0

Perfect transaction. Great staff.

Wayne P.  |  First Impressions 
Rating:
4.0

...

Odell Lamonte P.  |  Overall Experience 
Rating:
5.0

The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

evangelina m.  |  Overall Experience 
Rating:
5.0

Sonja was so helpful.

Jacqueline Yvonne K.  |  First Impressions 
Rating:
5.0

Everybody was friendly and courteous and helpful thank you

Marvin James F.  |  Overall Experience 
Rating:
5.0

Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

Island M. W.  |  First Impressions 
Rating:
4.0

I noticed it was very clean . The carts were very handy, clean and helpful.

Cheryle A. S.  |  First Impressions 
Rating:
5.0

Very helpful and convenient

Jay R. E.  |  Overall Experience 
Rating:
5.0

awesome kind of expensive but worth it

Brian M.  |  Overall Experience 
Rating:
1.0

The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

Tulin Ferah S.  |  Overall Experience 
Rating:
5.0

I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Jamal H.  |  Overall Experience 
Rating:
5.0

Super easy and super friendly owners! The storage area is so clean as well.

Corinne Kimberly S.  |  First Impressions 
Rating:
4.0

everyone was always nice and helpful.

Wendy K.  |  Overall Experience 
Rating:
1.0

From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Louise W.  |  First Impressions 
Rating:
4.0

Everything went very smoothly

Stephen James V.  |  First Impressions 
Rating:
5.0

Everyone very helpful.

Carol Ann M.  |  First Impressions 
Rating:
5.0

Great customer service. Very knowledgeable staff.

Balwant R.  |  First Impressions 
Rating:
4.0

mmmmmmm

Gibson Trust W.  |  Overall Experience 
Rating:
5.0

the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

IAN CHRISTOPHER M.  |  First Impressions 
Rating:
5.0

They found an appropriate sized space that is easy to access right away.

Mistala C.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly!!!

Alexandria Virginia B.  |  Overall Experience 
Rating:
4.0

I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Michael M.  |  Overall Experience 
Rating:
5.0

Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

Philip C.  |  Overall Experience 
Rating:
5.0

I especially appreciated the courtesy and attention of office manager Sonya.

JAY STEVEN H.  |  Overall Experience 
Rating:
5.0

I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Mary Therese F.  |  First Impressions 
Rating:
5.0

Efficient staff.

Gibson Trust W.  |  First Impressions 
Rating:
5.0

Thanks for several years of outstanding service.

ROGER RUSSELL J.  |  Overall Experience 
Rating:
5.0

Great service!

Yekaterina V. D.  |  Overall Experience 
Rating:
5.0

The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!

Elizabeth Daly S.  |  Overall Experience 
Rating:
5.0

Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!

Courtnie Marie C.  |  Overall Experience 
Rating:
4.0

Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

maenegte p.  |  Overall Experience 
Rating:
5.0

The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

CHRIS W.  |  Overall Experience 
Rating:
5.0

At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

Stephen Louis H.  |  Overall Experience 
Rating:
5.0

SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

LINDA SUSAN B.  |  Overall Experience 
Rating:
5.0

worked well for my needs

Darlene Larae W.  |  Overall Experience 
Rating:
5.0

The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

BUCK LADDIE S.  |  Overall Experience 
Rating:
5.0

Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!

Bradley Scott V.  |  Overall Experience 
Rating:
5.0

It was great

SARAH ELIZABETH H.  |  Overall Experience 
Rating:
5.0

very expensive but willing to pay more for the convenience.

NICOLA SUZANNA W.  |  Overall Experience 
Rating:
5.0

The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.

Todd Mark S.  |  Overall Experience 
No reviews have been submitted for this location.

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