Customer Reviews for U-Haul Moving & Storage of Carlsbad

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carlsbad

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Elizabeth L. on

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Fast, easy service. I rented a cargo van, perfect for moving an antique china cabinet. I was in and out within 10 minutes both at pick up and drop off. The lady at the counter was super efficient and helpful.

Richard Jack S. on

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Great rental experience. Easy to rent. Friendly staff and a new truck

Claude Y. on

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Customer did not leave a comment.

James O. on

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No parking for pickup or to leave your car for the day

Robert B. on

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The people were great!! But you have a new process of putting yellow tags in the van roofs. Your employee said my tag was down so I must have driven under something, but there was no damage. I drove for FedEx for 3 1/2 years with a perfect driving record. I know for a fact I never got close to a tree or an over hang. It is more likely the tag fell from a road bump, but even then I drove slowly and under 21 miles. I think your new process is flawed, but your people are great!

JUDITH MAAS W. on

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I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!

Jeff G. on

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I couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.

Jennifer Ann D. on

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Wonderful customer service, felt like I had support and someone available for me at any time. Very easy process to rent.

Jeffrey G. on

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You guys are super to work with. Friendly, kind, helpful, courteous, and straight forward. I wish other service providers during my move was a great as you are.

Ronald B. on

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Ryan G. on

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The outside of the truck was very dirty. Didn't bother me a bit. But I could not answer yes to your question above. No real issue for me.

Daniel S. on

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Vanessa L. on

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Commend the woman who was working today, 9/8/19. She was very efficient and helpful!

Nell G. on

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Keep up the good work.

Jack Edwards S. on

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BREANNA W. on

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Great store great people! They make you feel like family!

Connie Lee M. on

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Customer Service Rep was awesome, took care all customers in a timely manner, not really need for emprovement

Roberto A. on

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The woman who was working at this location and helped us was very unprofessional and rude. She was demeaning and blatantly rude.

Wade D. on

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The girl with the pink hair was kind and efficient.

Brooke P. on

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This is the second time I've rented a truck from this location. Sonya has been incredibly helpful both times in making everything seemless!

Sumukh S. on

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Great equipment. Well maintained trucks. Friendly staff. Surely will recommended to my network.

Robert R. on

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No improvement needed from my perspective

Christopher D. on

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LORIE B. on

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We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi

Isari A. on

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This location has the best costumer service in town!

Linda S. on

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The outside of the car was very dirty but they are not allowed to wash it, so cannot blame them.

Andrew M. on

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Annie B. on

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I had a great experience from making my reservation online to updating it over the phone. Great customer service upon pick up, over all easy and great experience.

James Andrew G. on

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Cameron Jill R. on

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The air conditioning would only work intermediately and when I told the girl checking me in she said “that’s strange it’s fairly new”. She did not apologize for the broken equipment or offer a discount. The facility and the van were very clean and Sonja who helped me when I got the equipment was very helpful.

Marc Z. on

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The Staff is always professional and friendly. My experience is consistently exceptional. The time I spend checking in and out is clear and brief. Couldn’t be happier. Thank you Marc Z

Janell C. on

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Elizabeth L. on

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Ashok K. on

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Very friendly and helpful staff!

Karla B. on

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The staff was great and the process was easy.

Kenneth S. on

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Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!

Taylor R. on

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Karen E. on

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Robert R. on

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Emily M. on

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The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!

Julia Taylor R. on

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The best place I’ve ever had a storage unit!

IAN K. on

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Thanks to Sonya and her staff. Always helpful!!

KYLE G. on

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👍

Christopher C. on

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location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.

Matthew B. on

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All the staff were very professional and helpful. Thanks guys!

THOMAS PATRICK T. on

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Sonia and Robert are amazing

Stephen D. on

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Very polite and professional

Philip Aaron G. on

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Facilities were very clean and staff was helpful.

Sierra R. on

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Very helpful and friendly staff. Clean storage units.

Balwant R. on

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The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Susan Margaret L. on

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Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

Viridiana P. on

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very friendly and helpful! Thank you.

Kathy Lynn T. on

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Sonya was great in our space rental process! Thanks!

Ronald L C. on

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Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

Mary Therese F. on

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I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Wayne P. on

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Perfect transaction. Great staff.

Odell Lamonte P. on

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evangelina m. on

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The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

Jacqueline Yvonne K. on

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Sonja was so helpful.

Marvin James F. on

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Everybody was friendly and courteous and helpful thank you

Island M. W. on

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Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

Cheryle A. S. on

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I noticed it was very clean . The carts were very handy, clean and helpful.

Jay R. E. on

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Very helpful and convenient

Brian M. on

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awesome kind of expensive but worth it

Tulin Ferah S. on

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The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

Jamal H. on

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I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Corinne Kimberly S. on

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Super easy and super friendly owners! The storage area is so clean as well.

Wendy K. on

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everyone was always nice and helpful.

Louise W. on

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From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Stephen James V. on

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Everything went very smoothly

Carol Ann M. on

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Everyone very helpful.

Balwant R. on

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Great customer service. Very knowledgeable staff.

Gibson Trust W. on

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mmmmmmm

IAN CHRISTOPHER M. on

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the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

Mistala C. on

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They found an appropriate sized space that is easy to access right away.

Alexandria Virginia B. on

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The staff was very helpful and friendly!!!

Michael M. on

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I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Philip C. on

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Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

JAY STEVEN H. on

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I especially appreciated the courtesy and attention of office manager Sonya.

Mary Therese F. on

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I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Gibson Trust W. on

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Efficient staff.

ROGER RUSSELL J. on

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Thanks for several years of outstanding service.

Yekaterina V. D. on

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Great service!

Elizabeth Daly S. on

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The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!

Courtnie Marie C. on

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Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!

maenegte p. on

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Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

CHRIS W. on

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The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

Stephen Louis H. on

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At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

LINDA SUSAN B. on

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SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

Darlene Larae W. on

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worked well for my needs

BUCK LADDIE S. on

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The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

Bradley Scott V. on

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Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!

SARAH ELIZABETH H. on

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It was great

NICOLA SUZANNA W. on

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very expensive but willing to pay more for the convenience.

Todd Mark S. on

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The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.