Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little pricey! But overall good.
I've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.
The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!
It is a little bit pricey by comparison. But it’s close by to my home and it’s convenient
Rental raises too much and too often
I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.
Well kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.
The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Thank you.
policy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.
Storage space was smaller than expected with beams interfering within the space assigned.
Very straight forward and convenient service. Very helpful Staff.
Everything was perfect and efficient.
Very friendly and professional staff.
We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!
Always very friendly and helpful.
Great staff, great experience. I would definitely recommend!
Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.
The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.
The staff in Carlsbad was very helpful and kind. Thank you!!
Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.
Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!
Thank You!
I enjoy u-haul and feel comfortable that my stuff a safe there
Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!
Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.
I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th
As the internet mention-parking is a bit scarce-
Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!
Service and staff were excellent. I think the cost was high for the small space I rented (#1160).
The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.
I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.
Staff is courteous and professional.
This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......
Sonya is very helpful.
This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.
Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!
nicest storage experience I have had.
Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!
No thank you
Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !
The young woman and man who helped me were amazing.
Awesome staff and service. Very clean and well maintained.
Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience
Sonya is the best face with the place. She is so accomaodating.
Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!
U guys were great
Great
I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.
Convenient, easy access and friendly staff.
The staff is extremely helpful and pleasant.
Love this facility
Great service and outstanding staff
Storage unit was clean
They could not have been more efficient or more friendly. Excellent service.
Great helpful people
Never had an issue. Staff were always super helpful and accommodating.
The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.
Will be better to have a garbage container for small garbage. Thanks.
Helpful
Thank you
Great folks and very accommodating
I will coome back for future storage needs.
Excellent and knowledgeable customer service.
Great-Great customer service, thank you!
Outstanding Customer Service!!!
I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!
I couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.
We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi
The staff was great and the process was easy.
Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!
The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!
The best place I’ve ever had a storage unit!
Thanks to Sonya and her staff. Always helpful!!
👍
location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.
All the staff were very professional and helpful. Thanks guys!
Sonia and Robert are amazing
Very polite and professional
Facilities were very clean and staff was helpful.
Very helpful and friendly staff. Clean storage units.
The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze
Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!
very friendly and helpful! Thank you.
Sonya was great in our space rental process! Thanks!
Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.
I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!
Perfect transaction. Great staff.
...
The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.
Sonja was so helpful.
Everybody was friendly and courteous and helpful thank you
Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!
I noticed it was very clean . The carts were very handy, clean and helpful.
Very helpful and convenient
awesome kind of expensive but worth it
The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.
I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.
Super easy and super friendly owners! The storage area is so clean as well.
everyone was always nice and helpful.
From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour
Everything went very smoothly
Everyone very helpful.
Great customer service. Very knowledgeable staff.
mmmmmmm
the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.
They found an appropriate sized space that is easy to access right away.
The staff was very helpful and friendly!!!
I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours
Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy
I especially appreciated the courtesy and attention of office manager Sonya.
I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.
Efficient staff.
Thanks for several years of outstanding service.
Great service!
The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!
Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!
Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.
The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.
At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u
SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.
worked well for my needs
The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.
Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!
It was great
very expensive but willing to pay more for the convenience.
The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.
