Rented the largest possible unit including climate- highest price to secure my furnitures and belonging during fumigation at my place. Paid the moving compny - just to learn: how stupud can a storage be deaigned that tha hallway is so narrow thet there is NO access for a couch ! It was not possible to use the unit for what it is meant to be! not any assistance on that. employees not helpful, not motivated at all. no infirmation upfront about limitations on usage that may occur ! I do not recimmend that place! there are much better all around I’m sorry!
Jeanette F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Carlsbad
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sonya is an Amazing human being, and the Uhaul Company is lucky to have her!! Bree has also been extremely helpful, kind, and diligent at her job, and I am grateful for the help of both of these women!!!
Michelle L | Overall ExperienceTeam was very kind to me
Erin H | Overall ExperienceNo issues
Stanley S | Overall ExperienceSuper easy and fast process to rent a storage unit.
Carl P | First ImpressionsI was so stressed from our move, however the manager calmed my nerves and helped with the extra storage unit I needed.
Kennon M | First ImpressionsAwesome general manager
ASHLEE W | Overall ExperienceThe staff is very friendly and helpful. Service was quick and easy. Place is clean and tidy.
JEANNETTE C | First ImpressionsThe folks that run this facility are always helpful and friendly. It was great doing business with them over the years. Unfortunately the increase in rent was my motivation to move out.
Philip A | Overall ExperienceSuper helpful and friendly staff! Thank you so much :-)
Heather C | Overall ExperienceFabulous staff
Karen S | First ImpressionsSonya very nice and helpful.
Judy O | First ImpressionsOne of the best kept storage facilities I’ve used. Staff are great, property is in great condition, wish they were all like this.
Brian S | Overall ExperienceThe staff is so friendly and always a delight!
Sheila M | Overall ExperienceThe professional attitude of the personnel made it a pleasure doing business here. They were accommodating and I appreciated that. Overall they made this part of my moving experience stress free. I will use them again James&Marie
JAMES G | Overall ExperienceTheir customer service is amazing!
Michele B | Overall ExperienceMgmt. and team were always helpful and polite. Thank you U Haul! Kindly, Barbara
Barbara J | Overall ExperienceVery helpful staff. Clean and secure facility. Recommended!
CHARLES E | Overall ExperiencePersonnel were very professional and helpful. Great experience.
GARY N | Overall ExperienceFrom day one, the staff helped with great information and various ways I could get my furniture to the facility. I’m so very grateful to them for being attentive to me and answering all the questions I had. They were true thought partners and I would recommend this storage to anyone looking for one. Thank you again for taking such great care of our family as human beings and our stored items.
Marie M | Overall Experiencenever rented this storage, however, if someone can call me i’m looking to move out of cube smart storage if i can find more affordable storage. i’m looking for: 1- drive up (motorcycle power or lighting inside). 2- 10X10 ground floor.
MARC L | Overall ExperienceThe staff is always polite, very helpful, friendly and are receptive to my concerns for my safety in going to my storage unit alone. I am a small woman, and the unit is far within the upper floor of an isolated building. There are no cameras or monitors which the staff can use to view whether or not I am safe while within the building alone. That is the biggest issue with renting a storage unit.
judy g | First ImpressionsSonya thank you!
MARLA S | Overall ExperienceJust leaving the area, many years of good service.
thomas t | Overall ExperienceVery well run. Staff always professional and courteous. Would be nice if all businesses were run as well as this one.
Tony R | Overall ExperienceProfessional staff and very clean lot.
JON P | Overall ExperienceI recently used U-Haul for a rental and was thoroughly impressed with the experience. The process was straightforward and hassle-free, making it easy to get what I needed quickly. The pricing was affordable, which was a big plus, but what stood out the most was the kindness and professionalism of the staff. They were incredibly helpful, attentive, and genuinely friendly, which made the entire experience even better. I highly recommend U-Haul for anyone in need of a reliable and pleasant rental service!
Shane H | First ImpressionsStaff is incredibly helpful, courteous, and knowledgeable. They were graciously willing to assist even though I came in at the end of office hours. Facility is very well lit, maintained and has spacious parking, unloading areas, and roomy elevators. Best facility in Carlsbad, by far.
VICKI K | First ImpressionsStaff great, price is double for smaller unit, others in the area have 10x10 $95 first month free.
MARC L | Online Move InSonia is very helpful in meeting our storage needs. We have had a number of units over the years and we are always happy with spaces and the staff's help.
Todd B | First ImpressionsThis facility smells like drugs every time Bri, the managers daughter works. Having an allergy to smoke, the office reeks of the marijuana smell, bringing my grandchildren into the office was a one time experience. Sonya, Bri mother does nothing about the smell, allowing her staff to bastardize the image uhaul has had. Zionist pedophile supporting staff, who will violate your Constitutional and Civil Liberties due to their Talmudic beliefs and support of the belief that pedophillia is "normal". Steer clear of this location, they have no issues with treating you indifferent based on your cultural and natural beliefs Bri admitted to discrimination and acknowledge that she knew she was being recorded.
Crisencia B | Overall ExperienceGreat help at front desk!
RICHARD P | Online Move InI do wish that I could access my unit after 10pm because I wanted to get a few things and I commute to Irvine and the time I would get back to Carlsbad would be around 10pm so I wasn't able to get items when I needed them.
jerry a | Overall ExperienceSonya was awesome! She helped us out so much, as we were moving out. After 14yrs of storage, I can say that the facility was as clean and the staff as friendly the day i moved out as the day I moved in. Thank you for taking such good care of my belongings for such a long time.
MONICA S | Overall ExperienceYou just finally priced us out. Too expensive for such a small unit.
Michele L | Overall ExperienceThe entire crew there does such an excellent job. They are constantly keeping it clean and well cared for. The people at the desk are always polite and quite knowledgeable. I have always appreciated the good job they do in running the facility. I have been storing items there for over 10 years, and they have been consistently polite and professional. I only moved out because I recently bought a property that has with a large storage building.
JOHN D | Overall ExperienceStaff at Carlsbad U Haul were very friendly, knowledgeable, and helpful. Facility was clean and secure, and hours were convenient. The only thing I wished was that they could have prorated our rent for the last month of storage. That said, staff were completely upfront at the beginning that they did not prorate rent, so I have no complaint on that, just mentioning it for future consideration!
Susan R | Overall ExperienceNA
Gerald B | Overall ExperienceVery helpful staff member on check in.
Thomas L | Online Move InAll the staff at this U-haul were so friendly and helpful. They went above and beyond to help accommodate me. Thank you.
Dulce M | First ImpressionsThe personnel were exceptional. They went out of their way to be friendly, helpful and informative. The facility was very clean and carts were easily available for moving items in and out. All goods for storage or moving were neatly displayed. This facility gets an A+.
Marjorie A | Overall Experiencethere were mice in our unit
David K | Overall ExperienceThe staff there were the absolute best. Always ready to help, super friendly, actually made it nice to visit my storage facility. If we were not moving I would still be there for sure. Top 3 customer service experiences in any company
WILLIAM P | Overall ExperienceSonya and her staff were absolutely wonderful and made my life much better during a trying time.
Adrian F | Overall ExperienceGreat Service. GM is very friendly and helpful
Ronald R | First ImpressionsHad to get a replacement key card, Had to rent the space, Had to move out and cancel the contract. All these things were accomplished with no problems or issues.The staff was without exception professional and polite. I would use this u haul location again and would recommend same to anyone.
michael P | Overall ExperienceChris and Bree were exceedingly helpful and knowledgeable about the U-haul product and details of my move-in. They made the experience of renting a space very easy!
JOHN L | First ImpressionsThe Man with tattoos who helped me at the front desk was very professional and friendly.
Matthew B | Online Move InThank you
Davi P | First ImpressionsThank you!
Jeff R | Overall ExperienceConvenient, easy, efficient and professional. Easy access to rental unit. Thank you.
JOSEPH M | Overall ExperienceThanks
John M | Online Move InEverything was great
Reza N | Overall ExperienceHelpful, efficient staff
GABRIELLE P | First ImpressionsThis particular Uhaul facility was excellent, everyone was friendly and helpful.
Katrina W | Overall ExperienceWhen we first rented our space the security gate did not work. However we were handed a gate access number and card. We lived in Carlsbad for 20 years and moved an hour and a half away. Since we felt the Carlsbad location was safe we decided to store at your location rather than then new location we were moving to. When we came late at night to access our storage unit. We could not access it. Apparently the gate had been replaced and my code or card did not work. We made a special trip an hour and a half to access our unit and no one was in the office and you had closed. We were very upset after coming all that way. Also this was my sons things and he had moved to murrieta and we moved to Julian. We were so busy with our new country property of 2 acres and our work that we forgot to tell our son about the different hours you had due to the gate being broken, he also made a special trip to his unit and found it to be closed i believe at 7:00 or 8:00 pm and usually you had after hours access. Also when I would come to the storage you have uhauls parked all over the place in the front when I turned into your entrance, i could not enter my storage because one uhaul blocking the entrance and one blocking the exit. I needed to do a quick pick up and this man who works for uhaul just let me sit for over 15 min. Waiting to get in. The out uhaul was empty and the in uhaul had some ladies sitting in it while the uhaul worker had some kind of a clipboard in his hand. I asked 5 min. Into the uhaul jam if he or someone could move it so I could get to my storage and he gave me this annoyed look as if he was being interrupted. Then the ladies left the uhaul and so did he and they went into the office . He came out about 3 to one min. Later and then moved it so I could get through. Not the best experience for people who just need to get in get out.
Jessica S | Overall ExperienceVery convenient and efficient…thank you.
JOSEPH M | First ImpressionsMs. Sonya D., Brie and Brandon were all so professional, patient, and ease to talk to. They made my experience painless. I recommend to rent a truck or space with Uhaul in Carlsbad. it’s affordable, secure, professional, and a friendly place to rely on!
GABRIELA S | Overall Experienceextremely helpful staff made the move very easy and stress free
Anna R | First ImpressionsBri was wonderful to work with. Friendly, straightforward, and informative.
Vanessa H | First ImpressionsWe appreciate the flexible contract too, rather than having to commit to a particular extended duration
David S | Overall ExperienceTo many price increases…sometimes twice in a year.
Robert C | Overall ExperienceMy only disappointment was, I arrived at 7am on Sunday to move items out and you were closed. Waited 10 minutes to no avail.
Lynn H | Overall ExperienceA pleasure …. Walking in the door! Very professional and kind.
Barbara J | First ImpressionsMost of the employees were very nice and helpful except for ONE, when I attempted to ask on the garbage and dumping services, the old man rudely interrupted without letting me finish and yelled “NO” in my face then said “AND I DONT KNOW WHERE YOU CAN TAKE ANYTHING TO DUMP” I was shocked as I had been told by prior employees that you could pay a fee to use the dumpster for unwanted items. All in all completely ruined my experience and made me grateful I was leaving the facility with my items.
Bryan G | Overall ExperienceI am especially pleased about the hours of access.
William M | First ImpressionsAwesome facility and Sonya is the best!
Marcus N | Overall ExperienceGreat uhaul location - the manager (Sonya) was very helpful and incredibly efficient!
Anna D | First ImpressionsSuper easy to set up and move in! Facility is clean and seems very secure
Kelly G | First ImpressionsThank you Sonya!!! You made the move in process extremely easy :)
Lauren W | First ImpressionsI’ve been a customer since 2012 and have never had any issues with the staff or the facility.
RAYMOND F | First ImpressionsAmazing place with amazing people. Each time I went in with a question or needed help, all staff were super friendly and helpful. If you need storage, go here.
Margaret P | Overall ExperienceAmazing place with amazing service. Such lovely people who work there who really strive to find solutions and be customer friendly.
Margaret P | Overall ExperienceThe best storage and service , ever.
John G | Overall ExperienceSonya was professional and friendly. We look forward to doing business with Uhaul in the future.
Patricia S | First ImpressionsThe owners were always friendly and courteous.
Isabel V | Overall ExperienceReasonably priced and easy to use!
Heather M | Overall ExperienceThe uhaul app could be more user friendly
Daniel P | Overall ExperienceChris was very nice and had great customer service. There was an older woman there but I can't remember her name she was amazing , funny, and very helpful.
deshona P | First ImpressionsThey were always more than just helpful, and through the time I knew them they became trusted friends. I would recommend them and this I facility to anyone
Nadia A | Overall ExperienceAmazing and helpful manager and staff. Always returned phone calls in a timely manner, very much appreciated her extra attention to detail. We accidentally left items in hallway by our unit, Manager called to let us know and she secured items for us until our return. Great location, always clean and secure! Thank you
Suzanne L | Overall ExperienceThe guy who created my account there was incredibly helpful.
SANDY E | Overall ExperienceClimate controlled unit I reserved was given away to someone else. I was offered a larger unit without climate control. Didn’t have a choice but to take it as the uhaul truck I rented needed to be returned. No effort was made to make me whole. A classic bait and switch.
Blake M | First ImpressionsNice facility.
Jay J | Overall ExperienceExcellent experience except when waiting for other customers to rent their storage units AND truck at the same time. Need to be able to help at least two customers at the same time.
RONALD G | Overall ExperienceWe have been with this company for 20 years they have always been helpful
BRIAN U | Overall ExperienceChris was PHENOMENAL. Super friendly, helpful, fast and efficient. Excellent experience with him.
SANDY E | First ImpressionsStaff were extremely helpful.
Harve M | Overall Experience... I appreciate 🙏 U-Haul Self Storage more than any of the other one's out there. And, I've tried quite a few, over many moons. Consistently, The Best Hours you can access your goods & Business equipment and/or alway the Best Price. Period. Sincerely yours, Steven Dayvis ~
Steven D | First ImpressionsIt was such a clean and secure storage unit. I highly recommend it I would’ve never left it, except it was too far away after I moved.
Joan H | Overall ExperienceGate card never works and the office employees are always late. We and the movers had to wait an hour.
Kevin W | Overall ExperienceStaff is always helpful and nice!
Steven B | Overall ExperienceChris did a fantastic job with my reservation and made sure all my needs were met. Sonya also did a wonderful job with my truck return and storage unit contract. Both we’re knowledgeable, professional and efficient. I highly recommend Uhaul Moving & Storage of Carlsbad!
Anne H | First ImpressionsThe staff was extremely patient with me during this move. Bri was the first and most often staff member with whom I interacted. and She stayed late to process my reservation even though she had a child needing to be picked up from the caregiver. She was direct and clear with the rules options,, and expectations. exoectations. Her and the rest of the staff knew their jobs well and were all friendly, professional and efficient. I am likely one of the top worst cases they have dealt with because of my poor planning and poor time management. I have been so bad that they might have thought I was sent by corporate as a "secret shopper" to put them through the ultimate test dealing with the worst kind of customer ever. U-Haul is fortunate to have such a stellar staff. I assume another of credit needs to go to the manager who has been there 20+ years.
Todd B | First ImpressionsVery rude “supervisor” named Sonia that didn’t even acknowledge or speak to me directly, instead spoke with a fellow employee about my situation, in my presence, with a condescending and unprofessional tone. Then she huffed and puffed out of the building.
Kristen S | Overall ExperienceIf one needs to secure extra storage in Carlsbad, CA then the Paseo del Norte UHaul is the recommended place to come. I trusted Sonia and her family with my stored items as a long time customer. The facility is well located with easy access, always maintained and clean, and the staff were efficient, responsive and courteous. I bought a lot of moving supplies from them ! Highly recommend! ⭐⭐⭐⭐⭐
Lelia C | Overall ExperienceLoved the staff
Sydnie R | First ImpressionsVery well-run facility. AND very busy especially on weekends. The rising price of many things put us in a position to try and save money. That was the reason to give up the space.
DAVID J | Overall ExperienceMy only challenge was finding a phone number directly to the office.
Angie H | Overall ExperienceThe only change I would ask for is the ability to prorate upon move out :) and I do feel like length of time between rates increasing was too short. Otherwise great experience all times I’ve rented with you. Thank you
Noelle A | Overall ExperienceThe staff went out of their way to be helpful!
Harve M | First ImpressionsVery easy to obtain storage or rent a truck. Employees have positive attitudes and work very hard.
Thomas B | Online Move InVery fast and easy and super convenient with the on-line service.
Thomas B | First ImpressionsU-Haul on Paseo Del Norte is the most efficient and friendly storage facility I have ever been to. And unlike other facilities - my items stay clean and dust free.
John G | First ImpressionsVery friendly and helpful staff
Debra M | Overall ExperienceBreanna is an awesome Uhaul employee. She is smart, fast, and accurate. I have been to other Uhaul locations, they were slow. They took them about 45-60 minutes to complete my order (truck rent or trailer rent). Breanna can get it done in 15 minutes. I would come back again if I'm in this town. Thanks Breanna!!!
Charles R | Overall ExperienceSonya Decatur was very professional and helpful—Thank you!
lana a | Overall ExperienceI am still waiting for a manager to contact me about the situation and my experience with UHAUL.
Lionheart D | First ImpressionsWe appreciate the cleanliness and security this uhaul storage gives us we’ve used them plenty throughout the years and will continue to do so when the need arises. Great facility. Great staff.
Sarah G | Overall ExperienceFacility is clean and easy to access. Everyone here is AMAZING and helpful. I cannot recommend them enough!! Thanks to the entire team.
Dan N | Overall ExperienceWell managed and friendly service.
Joseph L | Overall ExperienceLove these guys. Always friendly, accommodating and helpful. Been a customer for 17 years, and looking forward to another 17!
JAMES A | First ImpressionsThe staff is top-shelf, can't help enough!
Gary F | Overall ExperienceBoth ladies that helped me with my storage unit were terrific. Efficient yet friendly. 2 thumbs up!
MARK F | First ImpressionsEverything was great from the first day I received storage unit. The employees are so nice and helpful. I never had any issues. Everything was seamless.
Nolan O | Overall ExperienceToo expensive!
Scott M | Overall ExperienceI have rented various-sized units here for over eight years. I've found the facility to be spotless, the staff pleasant, efficient and helpful, the hours and access perfectly convenient (especially compared to some other facilities in the area). Highly recommended!
Anne V | Overall ExperienceSonja is absolutely amazing. She’s one of the hardest workers I’ve ever seen and she’s always so extremely kind. I highly recommend this storage facility to everyone.
MATTHEW G | Overall ExperienceC O N V E N I E N T C L E A N S E C U R E Sonja, the manager and her team were wonderful to work with!
Randal M | Overall ExperienceAmazing staff, very helpful and kind!
Alyssa J | First ImpressionsThe carts and elevator to help get things up to the 2nd floor was a lifesaver! I encountered the same person working in the office each time I was in the office and she was awesome! She knows her stuff and gets you in and out quick!
Michael W | Overall ExperienceSonya and her family are outstanding people. They are professional, friendly and just a pleasure to work with. I would recommend this U-Uhaul location to anyone seeking a great moving experience.
chad c | Overall ExperienceI had to go to several different places to pick truck, get auto tow, then storage unit. And the same thing upon destination in CA- All around 25 miles apart. Gas prices are extremely High and although I wasn’t charged mileage the out of pocket expenses for EXTRA GAS was an inconvenience.
Rebekah T | First ImpressionsThe elevators and carts were a life saver!
Michael W | First ImpressionsStaff is awesome
Amanda C | Overall Experience“U Haul Moving & Storage of Carlsbad” provides a very secure facility in a beautiful city next to the beach. Sonya, and staff operate, and. manage the business in a very professional manner. Their support over the years has been much appreciated. Thank You Sonya, and Team! Sincerely, Steve Baldini
STEPHEN B | Overall ExperienceMy experience was exceptional. The facility was immaculate and the staff was friendly and accommodating. Should a need arrive that I need a storage unit, without a doubt I would return. Thank you.
jan k | Overall ExperienceThe personnel there were incredibly professional and super friendly. Surprised me, quite honestly. If we were staying in the area, we would continue, no doubt.
Steve H | Overall ExperienceSonya and her team are awesome people, professional, dependable and a a facility you can trust.
chad c | First ImpressionsI was disappointed as when I moved in I was told if I paid in advance and moved before the due date I would be repaid Any extra. I was told when moving out that they don’t prorate and any extra I paid was nonrefundable. :(
Diane L | Overall ExperienceSonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.
Tonia R | First ImpressionsUnorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.
randy g | Overall ExperienceVery easy process and good communication with email and text reminders.
Kimberley V | First ImpressionsGreat service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank Ca
MARISA B | Overall ExperienceOnly real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn’t anything special here. I have stored my belongings in other facilities that I didn’t have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not great
Carol L | Overall ExperienceVery clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.
JOSEPH G | First ImpressionsExtremely professional and efficient. Best storage facility in N.County San Diego.
Kevin R | Overall ExperienceThe staff is not friendly and it is not possible to get in after 5 pm or on sunday
VERONIKA L | Overall ExperienceThank you
Leticia E | Overall ExperienceRenting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.
Michael M | First ImpressionsThey tend to have issues with the elevators which is inconvenient and the constant price increases get old
DAVID S | Overall ExperienceStaff was always friendly and helpful.
MICHELLE J | Overall ExperienceOut of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.
john l | First ImpressionsI paid for a whole month, was not able to cancel one day late.
Valentin M | Overall ExperienceThe exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. Thank you!
Richard S | Overall ExperienceEven working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.
Dale D | First ImpressionsI could not get an access card because the machine was broken
Robert L | Overall ExperienceI could not get an access card to enter/leave the premises because the machine was not working.
Robert L | First ImpressionsSonia is wonderful to work with
Stephanie H | First ImpressionsThe office employee was difficult to work with and extremely rude all three times I needed service.
William R | Overall ExperienceThe young man who checked us out at the end of the day was great!
GLENN O | Overall ExperienceThe staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.
Veronica M | First ImpressionsGreat facility just wish there was a way to do 24 hour access for more convenience
Zachary B | Overall ExperienceWe were very happy with staff and facility.
Annadelle S | Overall ExperienceEverything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.
Trevor L | Overall Experiencehave used this location for 20 years off and on. always great.
ROGER D | Overall ExperienceThanks!
Preston B | First ImpressionsVery friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad
David A | First ImpressionsWe arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.
THERESA S | Overall ExperienceThey are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much
Vonda L | First ImpressionsThe staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.
Monica M | Overall ExperienceSonja is exceptional
JOSEPH C | Overall ExperienceSonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B
DAN B | First ImpressionsThe staff are so helpful and kind - made the move that much easier
HOLLY N | First ImpressionsThis was a great spot just needed to go somewhere closer.
Kelly Y | Overall ExperienceMeets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..
THOMAS W | Overall ExperienceThe lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.
Joan H | First ImpressionsWhile staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.
Trevor L | First ImpressionsFriendly, professional, knowledgeable
PATRICIA L | First ImpressionsWas very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staff
Jules A | Overall ExperienceMy only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.
Robyn O | Overall ExperienceVery impressed so far with this facility. It feels safe, it’s clean, and it’s convenient. Can’t ask for much more than that.
William B | First ImpressionsOutstanding staff and very clean facility.
GREGORY S | Overall ExperienceBoth Sonya & Robert were excellent 👍
Raja S | First ImpressionsUhaul (off site & local ) is impossible to reach by telephone. It’s very troubling.
Terry F | Overall ExperienceThe manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul’s stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned “cleaned”. I had on my return already swept the insides of the trucks cargo area and asked. “Where is the water garden hose please to finish cleaning the truck’s inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1,000.00 Usd on related vehicle rentals, Dolly’s, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul’s otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don’t provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional “can do” client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. Marshall
John M | Overall ExperienceThe crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they’re really looking out for me. I appreciate them so very, very much. It’s a great place.
Catherine L | First ImpressionsKnowledgeable and patient staff!
Amanda R | First ImpressionsThe only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won’t be rushing to do business with uhaul. I’m typing this from inside my budget truck rental.
Jason M | Overall ExperienceVery good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn’t do refunds or credits. So I had to pay for an entire month that I’m not using. I’m sure they’ll rent the space and double dip!
Sydney M | Overall ExperienceThank you for the two years of help with our storage from the death of a parent.
KATHLEEN S | Overall ExperiencePlease provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ‘ x 10’ storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we’re great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott
John M | First ImpressionsExcellent
Maksim N | Overall ExperienceJust exactly what we needed between houses.
Daniel C | Overall ExperienceYou & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good service
Carol A | Overall ExperienceA little pricey! But overall good.
Amber N | Overall ExperienceI've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.
John H | First ImpressionsThe girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!
JADE M | First ImpressionsIt is a little bit pricey by comparison. But it’s close by to my home and it’s convenient
Daphne S | First ImpressionsRental raises too much and too often
Kathryn K | First ImpressionsI've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.
CHRIS G | First ImpressionsWell kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.
LYNDA L | Overall ExperienceThe woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Thank you.
Kelly L | First Impressionspolicy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.
Jason K | Overall ExperienceStorage space was smaller than expected with beams interfering within the space assigned.
Thinh N | First ImpressionsVery straight forward and convenient service. Very helpful Staff.
Mauro C | Overall ExperienceEverything was perfect and efficient.
Brandi J | Online Move InVery friendly and professional staff.
Anita H | Overall ExperienceWe have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!
Ross W | Overall ExperienceAlways very friendly and helpful.
Misty L | Overall ExperienceGreat staff, great experience. I would definitely recommend!
Brittani C | Overall ExperienceSonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.
Thomas B | First ImpressionsThe access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.
Mauro C | First ImpressionsThe staff in Carlsbad was very helpful and kind. Thank you!!
Geri-Lynn L | Overall ExperienceVery easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.
Cooper G | Overall ExperienceSonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!
PATRICK J | First ImpressionsThank You!
James K | Overall ExperienceI enjoy u-haul and feel comfortable that my stuff a safe there
OSCAR R | First ImpressionsThank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!
Renell H | Online Move InSonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.
Paige P | Overall ExperienceI did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th
Robert J | Overall ExperienceAs the internet mention-parking is a bit scarce-
Aaron C | First ImpressionsSonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!
natalie d | Overall ExperienceService and staff were excellent. I think the cost was high for the small space I rented (#1160).
Corrie M | Overall ExperienceThe folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.
Mario Y | First ImpressionsI was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.
Susan B | Overall ExperienceStaff is courteous and professional.
Clifford M | Overall ExperienceThis facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......
Gregory S | Overall ExperienceSonya is very helpful.
Reginald N | First ImpressionsThis is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.
TERRI L | Overall ExperienceEveryone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!
Sara L | Overall Experiencenicest storage experience I have had.
LYNDA L | First ImpressionsGreat customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!
Dawn A | Overall ExperienceNo thank you
Sabrina G | Overall ExperienceSonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !
LUCY D | Overall ExperienceThe young woman and man who helped me were amazing.
Charles F | First ImpressionsAwesome staff and service. Very clean and well maintained.
Gregory S | Overall ExperienceUhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience
Pamela M | Overall ExperienceSonya is the best face with the place. She is so accomaodating.
Judith L | Overall ExperienceGreat customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!
Matthew C | First ImpressionsU guys were great
Robert E | Overall ExperienceGreat
Michael B | First ImpressionsI was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.
SHEILA E | Overall ExperienceConvenient, easy access and friendly staff.
Edith L | Overall ExperienceThe staff is extremely helpful and pleasant.
Donna M | Overall ExperienceLove this facility
Sarah G | Overall ExperienceGreat service and outstanding staff
Gregory S | First ImpressionsStorage unit was clean
Kent T | First ImpressionsThey could not have been more efficient or more friendly. Excellent service.
Michael C | Overall ExperienceGreat helpful people
GRAHAM P | Overall ExperienceNever had an issue. Staff were always super helpful and accommodating.
Jennifer L | Overall ExperienceThe only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.
Geri-Lynn L | First ImpressionsWill be better to have a garbage container for small garbage. Thanks.
Alexandra A | Overall ExperienceHelpful
HUNTER M | Overall ExperienceThank you
Sabrina G | First ImpressionsGreat folks and very accommodating
DORTHEA H | Overall ExperienceI will coome back for future storage needs.
Renz B | Overall ExperienceExcellent and knowledgeable customer service.
Anita H | First ImpressionsGreat-Great customer service, thank you!
jim j | First ImpressionsOutstanding Customer Service!!!
Kenneth S | First ImpressionsI did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!
JUDITH M | Overall ExperienceI couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.
Jeff G | Overall ExperienceWe had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi
LORIE B | Overall ExperienceThe staff was great and the process was easy.
Karla B | Overall ExperienceGreat Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!
Kenneth S | Overall ExperienceThe facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!
Emily M | Overall ExperienceThe best place I’ve ever had a storage unit!
Julia T | Overall ExperienceThanks to Sonya and her staff. Always helpful!!
IAN K | Overall Experience👍
KYLE E | Overall Experiencelocation manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.
Christopher C | Overall ExperienceAll the staff were very professional and helpful. Thanks guys!
MATTHEW B | First ImpressionsSonia and Robert are amazing
THOMAS P | Overall ExperienceVery polite and professional
Stephen D | First ImpressionsFacilities were very clean and staff was helpful.
Philip A | First ImpressionsVery helpful and friendly staff. Clean storage units.
Sierra R | First ImpressionsThe staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze
Balwant R | Overall ExperienceSonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!
Susan M | Overall Experiencevery friendly and helpful! Thank you.
Viridiana P | First ImpressionsSonya was great in our space rental process! Thanks!
Kathy L | First ImpressionsGreat people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.
Ronald L | Overall ExperienceI was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!
Mary T | Overall ExperiencePerfect transaction. Great staff.
Wayne P | First Impressions...
Odell L | Overall ExperienceThe crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.
evangelina m | Overall ExperienceSonja was so helpful.
Jacqueline Y | First ImpressionsEverybody was friendly and courteous and helpful thank you
Marvin J | Overall ExperienceSonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!
Island W | First ImpressionsI noticed it was very clean . The carts were very handy, clean and helpful.
Cheryle A | First ImpressionsVery helpful and convenient
Jay R | Overall Experienceawesome kind of expensive but worth it
Brian M | Overall ExperienceThe staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.
Tulin F | Overall ExperienceI've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.
Jamal H | Overall ExperienceSuper easy and super friendly owners! The storage area is so clean as well.
Carol S | First Impressionseveryone was always nice and helpful.
Wendy K | Overall ExperienceFrom the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour
Louise W | First ImpressionsEverything went very smoothly
Stephen J | First ImpressionsEveryone very helpful.
Carol A | First ImpressionsGreat customer service. Very knowledgeable staff.
Balwant R | First Impressionsmmmmmmm
Gibson T | Overall Experiencethe customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.
IAN C | First ImpressionsThey found an appropriate sized space that is easy to access right away.
Mistala C | First ImpressionsThe staff was very helpful and friendly!!!
Alexandria V | Overall ExperienceI was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours
Michael M | Overall ExperienceEverything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy
Philip C | Overall ExperienceI especially appreciated the courtesy and attention of office manager Sonya.
JAY S | Overall ExperienceI was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.
Mary T | First ImpressionsEfficient staff.
Gibson T | First ImpressionsThanks for several years of outstanding service.
ROGER R | Overall ExperienceGreat service!
Yekaterina V | Overall ExperienceThe manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!
Elizabeth D | Overall ExperienceThank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!
Courtnie M | Overall ExperienceAccustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.
maenegte p | Overall ExperienceThe only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.
CHRIS W | Overall ExperienceAt every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u
Stephen L | Overall ExperienceSONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.
LINDA S | Overall Experienceworked well for my needs
Darlene L | Overall ExperienceThe professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.
BUCK L | Overall ExperienceSonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!
Bradley S | Overall ExperienceIt was great
SARAH E | Overall Experiencevery expensive but willing to pay more for the convenience.
NICOLA S | Overall ExperienceThe staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.
Todd M | Overall Experience