Customer Reviews for U-Haul Moving & Storage of Carlsbad

3,784 reviews

6175 Paseo Del Norte   Carlsbad, CA 92011
(& Palomar Airpt Rd)

(760) 929-0425

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(760) 929-0425

6175 Paseo Del Norte
Carlsbad, CA 92011
(& Palomar Airpt Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Tanner L. 
Rating:
5.0

Staff is awesome

Amanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt E.  |  First Impressions 
Rating:
5.0

“U Haul Moving & Storage of Carlsbad” provides a very secure facility in a beautiful city next to the beach. Sonya, and staff operate, and. manage the business in a very professional manner. Their support over the years has been much appreciated. Thank You Sonya, and Team! Sincerely, Steve Baldini

STEPHEN B.  |  Overall Experience 
Rating:
5.0

Fast efficient check in and out. Clean, well kept vehicle

Mona B. 
Rating:
5.0

Customer did not leave a comment.

Narick A. 
Rating:
5.0

I also have storage at this location and am so grateful it is clean, secure and easily accessible. Also, the manager and employees are so committed and dedicated to providing consistent strong good service.

Narick A. 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Very easy to work with, very transparent prompts and a joy to work with

WALTER F. 
Rating:
5.0

Seamless rental. Excellent customer service. Highly recommend

Elizabeth R. 
Rating:
5.0

I would highly recommend this uhaul.

Brenda P. 
Rating:
5.0

My experience was exceptional. The facility was immaculate and the staff was friendly and accommodating. Should a need arrive that I need a storage unit, without a doubt I would return. Thank you.

jan k.  |  Overall Experience 
Rating:
5.0

The personnel there were incredibly professional and super friendly. Surprised me, quite honestly. If we were staying in the area, we would continue, no doubt.

Steve H.  |  Overall Experience 
Rating:
5.0

Sonya and her team are awesome people, professional, dependable and a a facility you can trust.

chad c.  |  First Impressions 
Rating:
5.0

The lady checking out was the best!! Helpful and nice!!!

William L. 
Rating:
3.0

I was disappointed as when I moved in I was told if I paid in advance and moved before the due date I would be repaid Any extra. I was told when moving out that they don’t prorate and any extra I paid was nonrefundable. :(

Diane L.  |  Overall Experience 
Rating:
5.0

Great service, thank you!

Adam K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The lady at the reception/check-in was the most skilled, professional, and efficient employee that I have seen in a very long time. I believe she has worked there for 20+ years. She deserves acknowledgement and a pay raise. I was saddened to see that she was not there when I returned the truck rental because I wanted to thank her for her friendliness and helpfulness.

thuy H. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Need more parking to leave vehicle while moving.

Cynthia Z. 
Rating:
5.0

My apologies to the lady for getting angry with her assessment of fuel costs. I miss understood her. Cleaning charge was fair, I didn't realize something spilled

Thomas M. 
Rating:
5.0

Great value! Easy and efficient. Highly recommend the 9' cargo van rental.

Mitesh P. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Brinn was just excellent. She was friendly, cordial, and knowledgeable. The process was smooth with no problems.

Vincent A. 
Rating:
5.0

This was the EASIEST and QUICKEST service! And…when everything else was going wrong, this service didn't and I'm so thankful!

Kim S. 
Rating:
5.0

I didn't receive any receipt after returned the van. order #22034200 I know that you charged my card but I didn't get a receipt in my email. You should improve your system.

DIMOSTHENIS K. 
Rating:
5.0

The customer service rep at the Paseo Del Norte was incredibly helpful. She's definitely a multi-tasker. There were several customers returning and picking up trucks, supplies and she handled each individual customer with patience and stayed calm. The phones were ringing like mad. I definitely admire a hardworking person that is knowledgeable and maintains calm and professional . Thank you for your excellent customer service.

Margarita R. 
Rating:
5.0

The young lady who assisted me was polite and professional. I don't recall her name however.

Michael H. 
Rating:
5.0

All Good...I have already referred you to a client of mine. Keep up the Great Work

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Service was fast and thorough, with everything I needed taken care of in short order. Would come back again

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Wonderful!

Ruth W. 
Rating:
5.0

Excellent service and very organized. Check in and check out in less than 5 minutes

Ikebal G. 
Rating:
5.0

Customer did not leave a comment.

Traci G. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Service was excellent

James O. 
Rating:
5.0

The wonderfully nice lady who checked in my reservation couldn't have been more helpful, will be using this location for the foreseeable future.

Aidan P. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The truck had some steering/handling problems so we alerted the manager, who thanked us. Overall this is a great location with friendly people who get us on the road quickly.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
5.0

I just want to give a big kudos out to all the staff that work at the Carlsbad location. They are very knowledgeable, friendly and attentive to clients needs. A big thank you !

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

Eloisa H. 
Rating:
5.0

Easy in and out. No issues, no problems, pleasant lady we dealt with, I'll be back and refer anyone here!

James R. 
Rating:
5.0

The person there working at the front desk was extremely effective, friendly, and went above and beyond excellent customer service.

James V. 
Rating:
5.0

The truck was clean and in excellent condition. It served its purpose perfectly. The U-Haul personnel were efficient, friendly, and helpful. This was a 5-star rental experience. The only issue was my inability to upload photos of my DL on my Smart Phone.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Friendly service and easy process. Thanks!

Don W. 
Rating:
5.0

Customer did not leave a comment.

Liliana R. 
Rating:
4.0

Steering wheel alignment is way off center, but still seemed to handle fine.

Justin V. 
Rating:
5.0

Efficient processing in and put. Thank you

John K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Make sure all the employees say hello or at least acknowledge the customers.

Charles W. 
Rating:
5.0

I always have the best customer service at this location. Sonya is so friendly and extremely helpful. I really love renting from this location.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

Haley S. 
Rating:
2.0

Customer did not leave a comment.

Aidan B. 
Rating:
4.0

Customer service on site was friendly and fantastic

Suzanne H. 
Rating:
5.0

Efficient, friendly, and informative staff.

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

U haul representative was excellent in all regards.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Sonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.

Tonia R.  |  First Impressions 
Rating:
5.0

Everything was great---can't think of anything for improvement!

Mary B. 
Rating:
5.0

Price was very fair. Excellent customer service, ease of check in and out, vehicle was immaculate. Such a good experience.

KAYTI B. 
Rating:
5.0

No improvements needed. Incredibly efficient and quick on both ends, was very impressed with everything!

Mona B. 
Rating:
1.0

Unorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.

randy g.  |  Overall Experience 
Rating:
5.0

Amazing customer service!!! Thank you!!!

Courtney S. 
Rating:
5.0

The people at this location are great. They are friendly and professional. Sometimes the system takes awhile to send me via email a final copy....There are times I have to make a call and then it is sent out.

Mary B. 
Rating:
5.0

Very easy process and good communication with email and text reminders.

Kimberley V.  |  First Impressions 
Rating:
5.0

All around great experience!

Jonathan P. 
Rating:
5.0

Great service. Made the experience seamless!

DOUGLAS W. 
Rating:
5.0

Great customer service!!!

kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Everyone was so nice and helpful. Great experience!

Kurt F. 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  First Impressions 
Rating:
5.0

Thanks so much, Bree. You and your company did -- and are -- great! Ted Uhler

TED U. 
Rating:
5.0

Customer did not leave a comment.

DONALD G.  |  Overall Experience 
Rating:
5.0

Great customer service

Catharine H. 
Rating:
4.0

Customer did not leave a comment.

daniel M. 
Rating:
5.0

I prefer this location when I need a truck. The service is excellent from the time I arrive to the moment I drop off the truck. Thank you.

Craig S. 
Rating:
5.0

Website is sketchy at times. For example, when picking up the truck, I connected to the website, took my picture as requested, took the picture of the front of my driver's license, but when prompted to scan the back of my license, it just would not work - did not recognize the scan code on my license. Anyway, the employee working at this location did a great job checking me out and back in at the end of my use.

Gregory H. 
Rating:
4.0

The greeting customer service rep was excellent! She did a great job with setting us up. The customer service rep who was there when we dropped it off was rude! Lacked customer service skills!

MaryLou R. 
Rating:
4.0

Customer did not leave a comment.

Adrian F. 
Rating:
5.0

Efficiently processed in and out. Could scan docs online before pickup

John K. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

Teddy B. 
Rating:
5.0

Great service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank Ca

MARISA B.  |  Overall Experience 
Rating:
3.0

Only real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn’t anything special here. I have stored my belongings in other facilities that I didn’t have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not great

Carol L S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hamid B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Best of Class! Incredible staff and clean, be as usual, new cargo vans!

MITCHEL F. 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Fantastic location and great customer service.

Adelaide A. 
Rating:
5.0

Customer did not leave a comment.

Anne E. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Sarah G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Ellen Goedert M.  |  First Impressions 
Rating:
5.0

Everything went perfect..I'm a busy single mom and our family is getting ready to move and Uhaul made things less stressful for us.

Ramona Z. 
Rating:
5.0

The couple running the place are delightful and have been so the last 20 years that I have used this location.

NICOLA SUZANNA W. 
Rating:
5.0

Very clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.

JOSEPH G.  |  First Impressions 
Rating:
5.0

Keep doing what you are doing. Best U-Haul location in my opinion

Steven T. 
Rating:
4.0

Extremely professional and efficient. Best storage facility in N.County San Diego.

Kevin Russell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Everyone at the Carlsbad U-Haul was excellent. Professional and yet very kind. I had an excellent experience. Will use them always for my next rental needs. Thanks, Kevin

Kevin S. 
Rating:
5.0

Thanks! You made everything so easy.

Rhianna W. 
Rating:
5.0

After an awful accident and a rough start to her morning, the gal at the front desk stayed professional and polite. I appreciated the service, especially in a time that she could have chosen not to be so nice.

April L. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
2.0

The staff is not friendly and it is not possible to get in after 5 pm or on sunday

VERONIKA L.  |  Overall Experience 
Rating:
5.0

They make it easy here. Staff of warm, friendly, helpful, and professional. Greta experience.

VANESSA S. 
Rating:
5.0

The manager/attendant was professional, friendly, and super helpful. I really appreciated all the effort she put in to make the check in&out experience so smooth.

Julia C. 
Rating:
5.0

Nothing- it was seamless. Staff was very pleasant and helpful.

Gary F. 
Rating:
5.0

Thank you

Leticia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Garret S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

This site has the best customer service. I will always rent from them and recommend them to my friends

MONICA M. 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
5.0

Renting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.

Michael M.  |  First Impressions 
Rating:
4.0

They tend to have issues with the elevators which is inconvenient and the constant price increases get old

DAVID S S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful.

MICHELLE JEANINE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra R.  |  First Impressions 
Rating:
5.0

Out of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.

john l.  |  First Impressions 
Rating:
2.0

I paid for a whole month, was not able to cancel one day late.

Valentin M.  |  Overall Experience 
Rating:
5.0

The exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. Thank you!

Richard Saul G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAM T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER LEE K.  |  First Impressions 
Rating:
5.0

Even working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.

dale d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA K.  |  Overall Experience 
Rating:
5.0

I could not get an access card because the machine was broken

Robert L.  |  Overall Experience 
Rating:
5.0

I could not get an access card to enter/leave the premises because the machine was not working.

Robert L.  |  First Impressions 
Rating:
5.0

Sonia is wonderful to work with

Stephanie Hovanas N.  |  First Impressions 
Rating:
1.0

The office employee was difficult to work with and extremely rude all three times I needed service.

William R.  |  Overall Experience 
Rating:
5.0

The young man who checked us out at the end of the day was great!

GLENN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola Renee C.  |  Overall Experience 
Rating:
5.0

The staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.

Veronica M.  |  First Impressions 
Rating:
4.0

Great facility just wish there was a way to do 24 hour access for more convenience

Zachary B.  |  Overall Experience 
Rating:
5.0

We were very happy with staff and facility.

Annadelle S.  |  Overall Experience 
Rating:
3.0

Everything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.

Trevor L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe S.  |  Overall Experience 
Rating:
5.0

have used this location for 20 years off and on. always great.

ROGER DAVID M.  |  Overall Experience 
Rating:
5.0

Thanks!

Preston B.  |  First Impressions 
Rating:
5.0

Very friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad

david a.  |  First Impressions 
Rating:
5.0

We arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.

THERESA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryce P.  |  First Impressions 
Rating:
5.0

They are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much

Vonda L.  |  First Impressions 
Rating:
5.0

The staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.

Monica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal H.  |  Overall Experience 
Rating:
5.0

Sonja is exceptional

JOSEPH CARLTON Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe S.  |  First Impressions 
Rating:
5.0

Sonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B

LAURA OLIVIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Forrest W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RITA M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dalis V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafaela Paula G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan A.  |  Overall Experience 
Rating:
5.0

The staff are so helpful and kind - made the move that much easier

Holly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren T.  |  Overall Experience 
Rating:
4.0

This was a great spot just needed to go somewhere closer.

Kelly Y.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Meets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..

THOMAS WILLIAM A.  |  Overall Experience 
Rating:
4.0

The lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.

Joan H.  |  First Impressions 
Rating:
3.0

While staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.

Trevor L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE H.  |  Overall Experience 
Rating:
5.0

Friendly, professional, knowledgeable

PATRICIA LOUISE G.  |  First Impressions 
Rating:
2.0

Was very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staff

Jules A.  |  Overall Experience 
Rating:
5.0

My only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.

Robyn O.  |  Overall Experience 
Rating:
5.0

Very impressed so far with this facility. It feels safe, it’s clean, and it’s convenient. Can’t ask for much more than that.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V.  |  Overall Experience 
Rating:
5.0

Outstanding staff and very clean facility.

GREGORY S.  |  Overall Experience 
Rating:
5.0

Both Sonya & Robert were excellent 👍

Raja Sekhar N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhoannara I.  |  Overall Experience 
Rating:
3.0

Uhaul (off site & local ) is impossible to reach by telephone. It’s very troubling.

Terry Franklin C.  |  Overall Experience 
Rating:
4.0

The manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul’s stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned “cleaned”. I had on my return already swept the insides of the trucks cargo area and asked. “Where is the water garden hose please to finish cleaning the truck’s inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1,000.00 Usd on related vehicle rentals, Dolly’s, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul’s otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don’t provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional “can do” client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. Marshall

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob Kelley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAY ELIZABETH Y.  |  Overall Experience 
Rating:
3.0

Need better opening hours

JOSE JAIME G.  |  First Impressions 
Rating:
5.0

The crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they’re really looking out for me. I appreciate them so very, very much. It’s a great place.

Catherine Leslie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN L.  |  Overall Experience 
Rating:
5.0

Knowledgeable and patient staff!

Amanda R.  |  First Impressions 
Rating:
3.0

The only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won’t be rushing to do business with uhaul. I’m typing this from inside my budget truck rental.

Jason Matthew A.  |  Overall Experience 
Rating:
4.0

Very good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn’t do refunds or credits. So I had to pay for an entire month that I’m not using. I’m sure they’ll rent the space and double dip!

Sydney Marvin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CAROLINE ALICE R.  |  Overall Experience 
Rating:
5.0

Thank you for the two years of help with our storage from the death of a parent.

KATHLEEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy S.  |  First Impressions 
Rating:
5.0

Please provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ‘ x 10’ storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we’re great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie S.  |  Overall Experience 
Rating:
4.0