I didn't receive any receipt after returned the van. order #22034200 I know that you charged my card but I didn't get a receipt in my email. You should improve your system.DIMOSTHENIS K.
Customer Reviews for U-Haul Moving & Storage of Carlsbad
Carlsbad, CA 92011
(& Palomar Airpt Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service rep at the Paseo Del Norte was incredibly helpful. She's definitely a multi-tasker. There were several customers returning and picking up trucks, supplies and she handled each individual customer with patience and stayed calm. The phones were ringing like mad. I definitely admire a hardworking person that is knowledgeable and maintains calm and professional . Thank you for your excellent customer service.Margarita R.
The young lady who assisted me was polite and professional. I don't recall her name however.Michael H.
All Good...I have already referred you to a client of mine. Keep up the Great WorkMary B.
Customer did not leave a comment.Joseph T.
Service was fast and thorough, with everything I needed taken care of in short order. Would come back againNicholas P.
Customer did not leave a comment.Christopher S.
Excellent service and very organized. Check in and check out in less than 5 minutesIkebal G.
Customer did not leave a comment.Traci G.
Customer did not leave a comment.Michael L.
Service was excellentJames O.
The wonderfully nice lady who checked in my reservation couldn't have been more helpful, will be using this location for the foreseeable future.Aidan P.
Customer did not leave a comment.Brandon C.
Customer did not leave a comment.Robert L.
The truck had some steering/handling problems so we alerted the manager, who thanked us. Overall this is a great location with friendly people who get us on the road quickly.Duane M.
Customer did not leave a comment.ANDRES R.
I just want to give a big kudos out to all the staff that work at the Carlsbad location. They are very knowledgeable, friendly and attentive to clients needs. A big thank you !Valerie M.
Customer did not leave a comment.Eloisa H.
Easy in and out. No issues, no problems, pleasant lady we dealt with, I'll be back and refer anyone here!James R.
The person there working at the front desk was extremely effective, friendly, and went above and beyond excellent customer service.James V.
The truck was clean and in excellent condition. It served its purpose perfectly. The U-Haul personnel were efficient, friendly, and helpful. This was a 5-star rental experience. The only issue was my inability to upload photos of my DL on my Smart Phone.DAVID L.
Customer did not leave a comment.Stephen C.
Friendly service and easy process. Thanks!Don W.
Customer did not leave a comment.Liliana R.
Steering wheel alignment is way off center, but still seemed to handle fine.Justin V.
Efficient processing in and put. Thank youJohn K.
Customer did not leave a comment.EDWARD M.
Make sure all the employees say hello or at least acknowledge the customers.Charles W.
I always have the best customer service at this location. Sonya is so friendly and extremely helpful. I really love renting from this location.Rachael S.
Customer did not leave a comment.Haley S.
Customer did not leave a comment.Aidan B.
Customer service on site was friendly and fantasticSuzanne H.
Efficient, friendly, and informative staff.Ethan S.
Customer did not leave a comment.Michael M.
U haul representative was excellent in all regards.Thomas M.
Customer did not leave a comment.Valerie M.
Sonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.Tonia R. | First Impressions
Everything was great---can't think of anything for improvement!Mary B.
Price was very fair. Excellent customer service, ease of check in and out, vehicle was immaculate. Such a good experience.KAYTI B.
No improvements needed. Incredibly efficient and quick on both ends, was very impressed with everything!Mona B.
Unorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.randy g. | Overall Experience
Amazing customer service!!! Thank you!!!Courtney S.
The people at this location are great. They are friendly and professional. Sometimes the system takes awhile to send me via email a final copy....There are times I have to make a call and then it is sent out.Mary B.
Very easy process and good communication with email and text reminders.Kimberley V. | First Impressions
All around great experience!Jonathan P.
Great service. Made the experience seamless!DOUGLAS W.
Great customer service!!!kimberly B.
Customer did not leave a comment.Anthony W.
Everyone was so nice and helpful. Great experience!Kurt F.
Customer did not leave a comment.Matthew T. | First Impressions
Thanks so much, Bree. You and your company did -- and are -- great! Ted UhlerTED U.
Customer did not leave a comment.DONALD G. | Overall Experience
Great customer serviceCatharine H.
Customer did not leave a comment.daniel M.
I prefer this location when I need a truck. The service is excellent from the time I arrive to the moment I drop off the truck. Thank you.Craig S.
Website is sketchy at times. For example, when picking up the truck, I connected to the website, took my picture as requested, took the picture of the front of my driver's license, but when prompted to scan the back of my license, it just would not work - did not recognize the scan code on my license. Anyway, the employee working at this location did a great job checking me out and back in at the end of my use.Gregory H.
The greeting customer service rep was excellent! She did a great job with setting us up. The customer service rep who was there when we dropped it off was rude! Lacked customer service skills!MaryLou R.
Customer did not leave a comment.Adrian F.
Efficiently processed in and out. Could scan docs online before pickupJohn K.
Customer did not leave a comment.Kristina H.
Customer did not leave a comment.Carlos O.
Customer did not leave a comment.Teddy B.
Great service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank CaMARISA B. | Overall Experience
Only real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn’t anything special here. I have stored my belongings in other facilities that I didn’t have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not greatCarol L S. | Overall Experience
Customer did not leave a comment.Hamid B. | First Impressions
Customer did not leave a comment.Randy H.
Best of Class! Incredible staff and clean, be as usual, new cargo vans!MITCHEL F.
Customer did not leave a comment.David W. | Overall Experience
Fantastic location and great customer service.Adelaide A.
Customer did not leave a comment.Anne E.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Sarah G. | First Impressions
Customer did not leave a comment.Christine Ellen Goedert M. | First Impressions
Everything went perfect..I'm a busy single mom and our family is getting ready to move and Uhaul made things less stressful for us.Ramona Z.
The couple running the place are delightful and have been so the last 20 years that I have used this location.NICOLA SUZANNA W.
Very clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.JOSEPH G. | First Impressions
Keep doing what you are doing. Best U-Haul location in my opinionSteven T.
Extremely professional and efficient. Best storage facility in N.County San Diego.Kevin Russell S. | Overall Experience
Customer did not leave a comment.David M.
Everyone at the Carlsbad U-Haul was excellent. Professional and yet very kind. I had an excellent experience. Will use them always for my next rental needs. Thanks, KevinKevin S.
Thanks! You made everything so easy.Rhianna W.
After an awful accident and a rough start to her morning, the gal at the front desk stayed professional and polite. I appreciated the service, especially in a time that she could have chosen not to be so nice.April L.
Customer did not leave a comment.Mary B.
The staff is not friendly and it is not possible to get in after 5 pm or on sundayVERONIKA L. | Overall Experience
They make it easy here. Staff of warm, friendly, helpful, and professional. Greta experience.VANESSA S.
The manager/attendant was professional, friendly, and super helpful. I really appreciated all the effort she put in to make the check in&out experience so smooth.Julia C.
Nothing- it was seamless. Staff was very pleasant and helpful.Gary F.
Thank youLeticia E. | Overall Experience
Customer did not leave a comment.Steven Garret S. | First Impressions
Customer did not leave a comment.ANDREW W.
This site has the best customer service. I will always rent from them and recommend them to my friendsMONICA M.
Customer did not leave a comment.FREDERICK K.
You will not find a better U-Haul experience than dealing with this location. They make the entire process simple and go the extra mile each and every time!BENJAMIN O.
Have after hours drop offAMY S.
Customer did not leave a comment.Gary S. | First Impressions
Easy and fast. Friendly teamAndrew M.
If the vehicle is dirty when I pick it up don't charge me 25 dollars to clean it when I drop it off.MARC H.
They were excellent- from pick up to drop off.Sylvia K.
Renting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.Michael M. | First Impressions
Great Staff and Wonderful Service.Guadalupe O.
I was not going to make it back in time to drop off van same day. I phoned the office and told them I would bring it in first thing the next morning. They were very accommodating and allowed to return it the next day without incurring an additional fee.Brian F.
Customer did not leave a comment.MARTIN P.
Silky smooth experience from booking to return.Richard L.
Don't change a thingpaul M.
Customer did not leave a comment.BRENDA R.
Customer did not leave a comment.GUSTAVO S.
Customer did not leave a comment.Gary S.
Service was efficient, polite, knowledgable and very helpful. We always rent from list location in Carlsabad.SUSAN P.
Customer did not leave a comment.Eric M.
They tend to have issues with the elevators which is inconvenient and the constant price increases get oldDAVID S S. | Overall Experience
The team members working at this location at pick up and drop off were great. Super helpful, kind, efficient, and polite. The location is very well maintained and easy to access. Would love a bit more customer parking but the site is limited.Steven S.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Christopher G. | First Impressions
Staff was always friendly and helpful.MICHELLE JEANINE V. | Overall Experience
Customer did not leave a comment.Adison Y.
Dog hair all over cab area. Also person who checked me in did not find me in your net work. I have tented trucks several times in pass year. Had been going to Oceanside CA before this visit. Only chose the Carlsbad location because close to home. Not at all the service I received at Oceanside. Nicer employee when I returned the van.MARYANN C.
So I walked in for my 930 appointment and I was not greeted by one of the two employees sitting in the front office. I stood there and waited for one of the employees to get off the phone and then her first words to me was I need to stand by this box with no explanation as to why. I then asked her why do I need to stay in here (at this point the second employee who seemingly seem to be doing nothing then saunters out and look at me for whatever reason) and her response was exactly this, â€œ it's called social distancingâ€œâ€¦..now this box is about 10 feet away from where she is (behind a screen protector) and so my response was I know what social distancing is and I don't need the BS attitude. From that point on there was a dry attitude in the room, but that was no different because they never greeted me with a smile or a great attitude anyway. I then said I wanted a paper receipt and she walks the paper over to me and hands it to me and I slyly said to her that â€œthat's not social distancingâ€â€¦. I have no explanation as to why they had such a crappy attitude right from the job, so the only thing I could think was it was because I was a Black man. The White lady I was with felt odd vibe as well and came to the same conclusion. She ended up walking out and not doing business there. It's amazing they were in the year 2022 and you still have dumb assholes who work in a very public business and no and honestly don't seem to care that we as consumers have a voice! I'm using mine because these two assholes really seem to be just condescending with any and every comment they came out of their mouth towards me. My suggestion is to them is for them to go back to live in the hills of Georgiaâ€¦.🤝ADRIAN C.
Great service. Fast check in.MARK F.
Customer did not leave a comment.Myra R. | First Impressions
Out of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.john l. | First Impressions
I paid for a whole month, was not able to cancel one day late.Valentin M. | Overall Experience
The exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. Thank you!Richard Saul G. | Overall Experience
Customer did not leave a comment.SAM T. | Overall Experience
Customer did not leave a comment.CHRISTOPHER LEE K. | First Impressions
Even working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.dale d. | First Impressions
Customer did not leave a comment.Janet N. | Overall Experience
Customer did not leave a comment.CLAUDIA K. | Overall Experience
I could not get an access card because the machine was brokenRobert L. | Overall Experience
I could not get an access card to enter/leave the premises because the machine was not working.Robert L. | First Impressions
Sonia is wonderful to work withStephanie Hovanas N. | First Impressions
The office employee was difficult to work with and extremely rude all three times I needed service.William R. | Overall Experience
The young man who checked us out at the end of the day was great!GLENN O. | Overall Experience
Customer did not leave a comment.Lola Renee C. | Overall Experience
The staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.Veronica M. | First Impressions
Great facility just wish there was a way to do 24 hour access for more convenienceZachary B. | Overall Experience
We were very happy with staff and facility.Annadelle S. | Overall Experience
Everything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.Trevor L. | Overall Experience
Customer did not leave a comment.Joe S. | Overall Experience
have used this location for 20 years off and on. always great.ROGER DAVID M. | Overall Experience
Thanks!Preston B. | First Impressions
Very friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbaddavid a. | First Impressions
We arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.THERESA S. | Overall Experience
Customer did not leave a comment.TIMOTHY B. | First Impressions
Customer did not leave a comment.Bryce P. | First Impressions
They are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so muchVonda L. | First Impressions
The staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.Monica M. | Overall Experience
Customer did not leave a comment.Jamal H. | Overall Experience
Sonja is exceptionalJOSEPH CARLTON Z. | Overall Experience
Customer did not leave a comment.Justin N. | First Impressions
Customer did not leave a comment.Joe S. | First Impressions
Sonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan BLAURA OLIVIA B. | First Impressions
Customer did not leave a comment.Forrest W. | First Impressions
Customer did not leave a comment.RITA M. | First Impressions
Customer did not leave a comment.Dalis V. | Overall Experience
Customer did not leave a comment.Rafaela Paula G. | Overall Experience
Customer did not leave a comment.Jonathan A. | Overall Experience
The staff are so helpful and kind - made the move that much easierHolly B. | First Impressions
Customer did not leave a comment.Warren T. | Overall Experience
This was a great spot just needed to go somewhere closer.Kelly Y. | Overall Experience
Customer did not leave a comment.James G. | Overall Experience
Meets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..THOMAS WILLIAM A. | Overall Experience
The lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.Joan H. | First Impressions
While staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.Trevor L. | First Impressions
Customer did not leave a comment.JULIE H. | Overall Experience
Friendly, professional, knowledgeablePATRICIA LOUISE G. | First Impressions
Was very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staffJules A. | Overall Experience
My only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.Robyn O. | Overall Experience
Very impressed so far with this facility. It feels safe, it’s clean, and it’s convenient. Can’t ask for much more than that.William B. | First Impressions
Customer did not leave a comment.Jose c. | Overall Experience
Customer did not leave a comment.JEFFREY V. | Overall Experience
Outstanding staff and very clean facility.GREGORY S. | Overall Experience
Both Sonya & Robert were excellent 👍Raja Sekhar N. | First Impressions
Customer did not leave a comment.William S. | Overall Experience
Customer did not leave a comment.Jhoannara I. | Overall Experience
Uhaul (off site & local ) is impossible to reach by telephone. It’s very troubling.Terry Franklin C. | Overall Experience
The manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul’s stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned “cleaned”. I had on my return already swept the insides of the trucks cargo area and asked. “Where is the water garden hose please to finish cleaning the truck’s inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1,000.00 Usd on related vehicle rentals, Dolly’s, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul’s otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don’t provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional “can do” client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. MarshallJohn M. | Overall Experience
Customer did not leave a comment.Janine B. | First Impressions
Customer did not leave a comment.Bob Kelley L. | Overall Experience
Customer did not leave a comment.KAY ELIZABETH Y. | Overall Experience
Need better opening hoursJOSE JAIME G. | First Impressions
The crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they’re really looking out for me. I appreciate them so very, very much. It’s a great place.Catherine Leslie R. | First Impressions
Customer did not leave a comment.BARBARA ANN L. | Overall Experience
Knowledgeable and patient staff!Amanda R. | First Impressions
The only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won’t be rushing to do business with uhaul. I’m typing this from inside my budget truck rental.Jason Matthew A. | Overall Experience
Very good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn’t do refunds or credits. So I had to pay for an entire month that I’m not using. I’m sure they’ll rent the space and double dip!Sydney Marvin W. | Overall Experience
Customer did not leave a comment.STEPHANIE CAROLINE ALICE R. | Overall Experience
Thank you for the two years of help with our storage from the death of a parent.KATHLEEN S. | Overall Experience
Customer did not leave a comment.Stacy S. | First Impressions
Please provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ‘ x 10’ storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we’re great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc DermottJohn M. | First Impressions
Customer did not leave a comment.Jackie S. | Overall Experience
Customer did not leave a comment.Robyn O. | First Impressions
Customer did not leave a comment.Daniel Robert D. | Overall Experience
Customer did not leave a comment.DAVID GARY P. | Overall Experience
Customer did not leave a comment.Douglas William T. | Overall Experience
ExcellentMaksim Narci M. | Overall Experience
Just exactly what we needed between houses.Daniel C. | Overall Experience
You & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good serviceCarol Ann M. | Overall Experience
A little pricey! But overall good.Amber N. | Overall Experience
I've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.John Peter H. | First Impressions
The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!JADE M. | First Impressions
Customer did not leave a comment.Jason D. | First Impressions
Customer did not leave a comment.Jared R. | Overall Experience
Customer did not leave a comment.Inna D. | Overall Experience
It is a little bit pricey by comparison. But it’s close by to my home and it’s convenientDaphne S. | First Impressions
Customer did not leave a comment.THOMAS M. | First Impressions
Customer did not leave a comment.Gustavo Fernando A. | Overall Experience
Rental raises too much and too oftenKathryn K. | First Impressions
Customer did not leave a comment.Ken Loyd S. | Overall Experience
Customer did not leave a comment.Charles F. | Overall Experience
I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.CHRIS G. | First Impressions
Customer did not leave a comment.David D. | Overall Experience
Well kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.LYNDA L. | Overall Experience
The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Thank you.Kelly L. | First Impressions
policy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.Jason K. | Overall Experience
Storage space was smaller than expected with beams interfering within the space assigned.Thinh N. | First Impressions
Customer did not leave a comment.Larry W. | Overall Experience
Very straight forward and convenient service. Very helpful Staff.Mauro C. | Overall Experience
Everything was perfect and efficient.Brandi J. | Online Move In
Very friendly and professional staff.Anita H. | Overall Experience
Customer did not leave a comment.DOUGLAS MILTON G. | Overall Experience
Customer did not leave a comment.Kyle K. | Overall Experience
We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!Ross Wilson C. | Overall Experience
Customer did not leave a comment.Jim M. | Online Move In
Always very friendly and helpful.Misty Lawrence L. | Overall Experience
Great staff, great experience. I would definitely recommend!Brittani C. | Overall Experience
Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.Thomas B. | First Impressions
The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.Mauro C. | First Impressions
Customer did not leave a comment.Richard W. | First Impressions
The staff in Carlsbad was very helpful and kind. Thank you!!Geri-Lynn L. | Overall Experience
Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.Cooper G. | Overall Experience
Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!PATRICK JAY H. | First Impressions
Customer did not leave a comment.Lola Lorraine S. | Overall Experience
Thank You!James K. | Overall Experience
Customer did not leave a comment.harvey o. | Overall Experience
Customer did not leave a comment.Maria Louise S. | Overall Experience
I enjoy u-haul and feel comfortable that my stuff a safe thereOSCAR R. | First Impressions
Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!Renell H. | Online Move In
Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.Paige P. | Overall Experience
Customer did not leave a comment.Aaron M. | Overall Experience
Customer did not leave a comment.William Thomas K. | Overall Experience
I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn’t mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn’t given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16thRobert John V. | Overall Experience
As the internet mention-parking is a bit scarce-Aaron Curtis P. | First Impressions
Customer did not leave a comment.Linda Colton A. | Overall Experience
Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!natalie d. | Overall Experience
Service and staff were excellent. I think the cost was high for the small space I rented (#1160).Corrie M. | Overall Experience
The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.Mario Y. | First Impressions
I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.Susan Baisch K. | Overall Experience
Customer did not leave a comment.Michael B. | Overall Experience
Customer did not leave a comment.Grant R. | Overall Experience
Customer did not leave a comment.Charles F. | Overall Experience
Customer did not leave a comment.Billy D T. | Online Move In
Staff is courteous and professional.Clifford M. | Overall Experience
This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......Gregory Scott D. | Overall Experience
Sonya is very helpful.Reginald Negly T. | First Impressions
This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can’t tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don’t know how they do it. I just cleaned out my last storage locker, and I have to admit, I’m gonna miss those guys-they are good people.TERRI LYNN T. | Overall Experience
Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!Sara Louisa H. | Overall Experience
nicest storage experience I have had.LYNDA L. | First Impressions
Customer did not leave a comment.Grant R. | First Impressions
Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!Dawn Aleen G. | Overall Experience
Customer did not leave a comment.Charles F. | First Impressions
No thank youSabrina Grace L. | Overall Experience
Customer did not leave a comment.Joel R. | Overall Experience
Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !LUCY DIANE C. | Overall Experience
The young woman and man who helped me were amazing.Charles F. | First Impressions
Awesome staff and service. Very clean and well maintained.Gregory S. | Overall Experience
Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experiencePamela Marie R. | Overall Experience
Customer did not leave a comment.Leslie Remark E. | Overall Experience
Customer did not leave a comment.frances c. | First Impressions
Sonya is the best face with the place. She is so accomaodating.Judith Lynn A. | Overall Experience
Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!Matthew C. | First Impressions
U guys were greatRobert Edward T. | Overall Experience
GreatMichael B. | First Impressions
I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.SHEILA ELIZABETH S. | Overall Experience
Convenient, easy access and friendly staff.Edith L. | Overall Experience
The staff is extremely helpful and pleasant.Donna M. | Overall Experience
Love this facilitySarah Gayle G. | Overall Experience
Great service and outstanding staffGregory S. | First Impressions
Storage unit was cleanKent Thomas G. | First Impressions
They could not have been more efficient or more friendly. Excellent service.Michael Craig D. | Overall Experience
Great helpful peopleGRAHAM PETER L. | Overall Experience
Never had an issue. Staff were always super helpful and accommodating.Jennifer Leigh C. | Overall Experience
The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.Geri-Lynn L. | First Impressions
Will be better to have a garbage container for small garbage. Thanks.Alexandra A. | Overall Experience
HelpfulHUNTER MATTHEW B. | Overall Experience
Thank youSabrina Grace L. | First Impressions
Great folks and very accommodatingDorthea H. | Overall Experience
I will coome back for future storage needs.Renz B. | Overall Experience
Excellent and knowledgeable customer service.Anita H. | First Impressions
Great-Great customer service, thank you!jim j. | First Impressions
Outstanding Customer Service!!!Kenneth S. | First Impressions
I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!JUDITH MAAS W. | Overall Experience
I couldn’t have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.Jeff G. | Overall Experience
We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie BuscemiLORIE B. | Overall Experience
The staff was great and the process was easy.Karla B. | Overall Experience
Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!Kenneth S. | Overall Experience
The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!Emily M. | Overall Experience
The best place I’ve ever had a storage unit!Julia Taylor R. | Overall Experience
Thanks to Sonya and her staff. Always helpful!!IAN K. | Overall Experience
👍KYLE G. | Overall Experience
location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.Christopher C. | Overall Experience
All the staff were very professional and helpful. Thanks guys!Matthew B. | First Impressions
Sonia and Robert are amazingTHOMAS PATRICK T. | Overall Experience
Very polite and professionalStephen D. | First Impressions
Facilities were very clean and staff was helpful.Philip Aaron G. | First Impressions
Very helpful and friendly staff. Clean storage units.Sierra R. | First Impressions
The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breezeBalwant R. | Overall Experience
Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!Susan Margaret L. | Overall Experience
very friendly and helpful! Thank you.Viridiana P. | First Impressions
Sonya was great in our space rental process! Thanks!Kathy Lynn T. | First Impressions
Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.Ronald L C. | Overall Experience
I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!Mary Therese F. | Overall Experience
Perfect transaction. Great staff.Wayne P. | First Impressions
...Odell Lamonte P. | Overall Experience
The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.evangelina m. | Overall Experience
Sonja was so helpful.Jacqueline Yvonne K. | First Impressions
Everybody was friendly and courteous and helpful thank youMarvin James F. | Overall Experience
Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!Island M. W. | First Impressions
I noticed it was very clean . The carts were very handy, clean and helpful.Cheryle A. S. | First Impressions
Very helpful and convenientJay R. E. | Overall Experience
awesome kind of expensive but worth itBrian M. | Overall Experience
The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.Tulin Ferah S. | Overall Experience
I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.Jamal H. | Overall Experience
Super easy and super friendly owners! The storage area is so clean as well.Corinne Kimberly S. | First Impressions
everyone was always nice and helpful.Wendy K. | Overall Experience
From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hourLouise W. | First Impressions
Everything went very smoothlyStephen James V. | First Impressions
Everyone very helpful.Carol Ann M. | First Impressions
Great customer service. Very knowledgeable staff.Balwant R. | First Impressions
mmmmmmmGibson Trust W. | Overall Experience
the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.IAN CHRISTOPHER M. | First Impressions
They found an appropriate sized space that is easy to access right away.Mistala C. | First Impressions
The staff was very helpful and friendly!!!Alexandria Virginia B. | Overall Experience
I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hoursMichael M. | Overall Experience
Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easyPhilip C. | Overall Experience
I especially appreciated the courtesy and attention of office manager Sonya.JAY STEVEN H. | Overall Experience
I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.Mary Therese F. | First Impressions
Efficient staff.Gibson Trust W. | First Impressions
Thanks for several years of outstanding service.ROGER RUSSELL J. | Overall Experience
Great service!Yekaterina V. D. | Overall Experience
The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Thank you!Elizabeth Daly S. | Overall Experience
Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I’ll be back!Courtnie Marie C. | Overall Experience
Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.maenegte p. | Overall Experience
The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.CHRIS W. | Overall Experience
At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank uStephen Louis H. | Overall Experience
SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.LINDA SUSAN B. | Overall Experience
worked well for my needsDarlene Larae W. | Overall Experience
The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.BUCK LADDIE S. | Overall Experience
Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Thank you!Bradley Scott V. | Overall Experience
It was greatSARAH ELIZABETH H. | Overall Experience
very expensive but willing to pay more for the convenience.NICOLA SUZANNA W. | Overall Experience
The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.Todd Mark S. | Overall Experience
Additional Services at this Location
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