Customer Reviews for U-Haul Moving & Storage of Carmel Mountain

813 reviews

12375 World Trade Dr   San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

(858) 437-5073

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(858) 437-5073

12375 World Trade Dr
San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JATINDER B. 
Rating:
5.0

Staff here were professional, courteous and provide tip-top customer service! Thank you! =)

Kim Y. 
Rating:
5.0

A small thing...the outside of the 6x12 trailer was a bit worn and tarnished looking...not shiny and clean. The inside was excellent and the functionality was excellent...which is ultimately what I am concerned with. Check in and check out went flawlessly. Staff were very helpful. AND was just a few 100 feet from the Public Storage facility I was using...which meant a LOT after a long day of physical exertion.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
4.0

Great team to work with

Hesan V. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Forrest G. 
Rating:
5.0

The front desk employees were excellent! Friendly, professional, and efficient.

Jay M. 
Rating:
5.0

Service is top notch here! =)

KIM Y. 
Rating:
5.0

Outstanding faciliry. Have rented from other locations in the past but this facility FAR surpasses all past customer experiences. 1st class service!

RICHARD M. 
Rating:
3.0

Trailer was beat up and falling apart. Equipment return is apparently in the back, not where it is labeled in front.

DON O. 
Rating:
1.0

Did not arrive on time. Came the next day. I had to track and find my container while uhaul employees said it was up to me to call moving help to figure out whats going on. Over $4,000 for the smallest container. More then twice the amount if I was going the opposite way.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Fitsum W. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO O. 
Rating:
5.0

Hassle free drop off.

MAHESH B. 
Rating:
5.0

Customer did not leave a comment.

Felipe G. 
Rating:
4.0

Customer did not leave a comment.

Angelle M. 
Rating:
5.0

Ronaldo was great. Friendly and very helpful.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

SACHIN S. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Excellent experience all around!

James C. 
Rating:
5.0

The location was convenient. Kayla at check in was professional and helpful and quick! Sam at check out was superior too! At the end of a long day Sam was helpful, kind and provided top notch customer service. It's a rare thing right now to have a great experience but I had one at this u haul location. Thanks to all!

LORI A. 
Rating:
5.0

Team was amazing - it was a quick, efficient, and enjoyable experience!

CHRISTINA O. 
Rating:
5.0

Extremely helpful and understanding staff. Very friendly, professional and helpful

ANTHONY A. 
Rating:
4.0

The experience was seamless. Kayla did a great job and made this rental very easy.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
1.0

Front desk claimed I had to return the cargo van back to the original location, although there's stickers all over the van stating it's a “one way” delivery… this cost me an extra $40. Poor customer service.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE D. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

MUNDY R. 
Rating:
5.0

Perfect

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

This was the best uhaul location we have ever been to. We will only use this uhaul in the future

JAMES H. 
Rating:
2.0

Have the trailer wires inspected so the the employees don't start pulling the fuses under your hood and banging your starter motor with a crowbar. Or maybe train the employees not to rip out trailer wires with the forklift and then blame it on blown fuses.

BENJAMIN R. 
Rating:
5.0

Ronaldo was excellent!

Eric L. 
Rating:
5.0

Great customer service and the van was kept in stellar condition. Thanks for the easy experience!

RENE M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Always have Samantha McNevin available! Sam was absolutely fantastic in assisting me with my rental process, and she was polite, respectful, kind, personal, etc. — every positive word possible. If I could recommend one thing to UHaul, it's to have new employees train under Sam — Sam's truly the gold star!!

Elton T. 
Rating:
5.0

Samantha provided excellent customer service and answered any questions we had.

DARIAN M. 
Rating:
5.0

Customer did not leave a comment.

CRUZ P. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
3.0

Customer did not leave a comment.

SARAH ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Q. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

HORACIO G. 
Rating:
3.0

The order was never placed by me. It was an error by uhaul . When I called in the phone rep was very helpful and corrected the error.

COLLEEN Z. 
Rating:
5.0

I would recommend putting some sort of air freshener in the trucks - the trucks are clean but all smell rather unpleasant.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Jess D. 
Rating:
3.0

To make this reservation, an exchange for a truck that did not work during my first reservation, it took a long time to get everything straightened out. Very disappointing for a company I use all the time.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

Couch frame broke in process of moving, chairs were scraped and dresser pieces scraped

Samantha R. 
Rating:
2.0

Honestly I found the experience unsatisfying I have rented a U-Haul before in four different locations so I'm familiar with the way that U-Haul works in the past I have never rented a U-Haul for a few days this was the first time and the person that I spoke to at the call center and the person that I spoke to at the actual location gave me different information so it was very confusing also I felt that both parties the call center and the location were short with me and I felt like they didn't want to answer all my questions they just wanted to be done with the transaction a lot of times if I go over what I'm expected to bring back and gas I have been reimbursed before but that wasn't the case at this location which I understand that's not protocol but I just feel like they could have had better customer service set aside the reimbursement they should have gave me a printout or said that they would send me an email and they did not in the end I did get an email so I was happy about that but if I hadn't I would have called them and kind of been upset because they just left me wondering vehicle was very clean and it was a new vehicle so I was grateful for that because I had to travel and I wanted something reliable and safe I just don't recommend that the customer service was very good on both ends

JAMIE H. 
Rating:
5.0

Kayla and team are always very professional and helpful. Thank you!

Daniel G. 
Rating:
5.0

Dropped off after hours, location was easy to find.

Luke S. 
Rating:
4.0

After a year of a global pandemic, I did expect that the seats and steering wheel would be wiped down. They weren't. The customer service agent was wonderful and walked me around the truck noting all of the X marks of prior damage. He was helpful and pleasant and I would recommend him personally. Unfortunately the vehicle was not in good condition and I had to stop driving before I began moving because the truck was not safe to drive.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

no issues. Staff were polite and competent. Truck was ready on time and clean.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

I really liked Sam. She was friendly and had my best interest in-mind, letting me know about different things that uhaul had to offer. I already had the dolly and covers etc but she was extremely helpful.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Everyone was great! Easy process.

GRACE B. 
Rating:
5.0

Checking in and out was very easy. Staff was vey professional

Robin S. 
Rating:
5.0

all good without issues. honest and done well. thanks!

Yacob C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
4.0

After being utterly let down by a U-Haul Pod delivery, Ed resolved our frantic situation finding a a trubb CA k we could decant the pod contents into and rent for 24 hours. Ed took the time to explain situations unique to the San Diego area. We're from NY and we can park in any public street in front of anyone's house.. apparently La Jolla resides to own the public streets outside their house and pods and trucks cannot be left their to allow move in. The U-Haul scheduler expected us to know everything about the local area She was completely nasty, but Ed saved the day all the good ratings go to him, all the negative to her. Why would she schedule a huge flat bed truck to deliver to a small guest parking lot? Totally incompetent in every way, including her attitude. We manage to complete a Herculean effort because Ed took the time to answer all questions and give us local guidance.

jennifer U. 
Rating:
5.0

Please improve your website it doesn't know show current inventory at the locations. And why is there not a phone number to reach directly to the place of business not to your branch service.

LANDON G. 
Rating:
4.0

notifying the extra charges

YASMEEN E. 
Rating:
5.0

Ubox is a great service. I would use it again if I had another ubox worth of stuff to move. The two dozen furniture pads that are included with ubox rental were the right number for my full ubox, I used them all.

Peggy L. 
Rating:
5.0

Customer did not leave a comment.

SPENCER H. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Everyone was go great and helpful!

kimberly J. 
Rating:
2.0

Truck was out of fuel when given to me. Only 1 person working and didn't show me to the truck. Truck was dirty and covered in mud.

RYAN S. 
Rating:
5.0

No one was in the front office for several minutes. I rang a bell and called out. Eventually someone came and helped me and first thing he said was “where is everybody?” He proceeded to help and get me checked in. He was delayed and said he had trouble connecting online too. Otherwise overall he was helpful, courteous and friendly too. Thank you

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

The customers service was excellent !

Evie H. 
Rating:
5.0

Customer did not leave a comment.

martin K. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
3.0

She was on the phone she just asked me to leave the key

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

TARA K. 
Rating:
5.0

Thanks for the fast service today

kenny Y. 
Rating:
5.0

Customer did not leave a comment.

GAVIN S. 
Rating:
5.0

Best location in town. Always accommodating. Always courteous. Just down right great service. Thanks Kayla and Ron. You are the Best!!

ANTOINE M. 
Rating:
5.0

They were very nice and helpful

bankim D. 
Rating:
4.0

There seemed to be one guy working it and he was doing his best to tend to everyone. He was able to tell me what to do with the truck for drop off

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer service is very efficient. Very professional. No nonsense. Equipment was all good. Very simple process

SAMUEL H. 
Rating:
1.0

This was the absolute worst service. Boxes arrived late. No one was able to track my boxes even in the time of GPS. Alex in the Orlando location was extremely rude and unprofessional. Avoid this service.

Steven F. 
Rating:
1.0

I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

Roberta G.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top