Customer Reviews for U-Haul Moving & Storage of Carmel Mountain

618 reviews

12375 World Trade Dr   San Diego, CA 92128
(Approximately 15 miles east of I-15 using Camino Del Norte)

(858) 437-5073

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(858) 437-5073

12375 World Trade Dr
San Diego, CA 92128
(Approximately 15 miles east of I-15 using Camino Del Norte)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The manager Kayla Ohlhauser at this location was above and beyond excellent. She walked us through the process and reassured us that our move would go smoothly which it did. When we arrived the equipment was out front ready and staged. Excellent service! You have a gem of an employee here U Haul.

Matthew T. 
Rating:
5.0

The gentleman that helps us was professional, nice and helpful.

Scot S. 
Rating:
5.0

So happy they were open till 7PM so I dropped off the same day we arrived at destination.

Clarence N. 
Rating:
5.0

Customer did not leave a comment.

BURANEE B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A T. 
Rating:
5.0

Customer did not leave a comment.

WILLIE T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Fredric V. 
Rating:
5.0

Customer did not leave a comment.

Joonyeup L. 
Rating:
5.0

Excellent facility and customer service!!!

Lorin S. 
Rating:
5.0

Excellent experience! You were on top of it every step of the way!

Jeff R. 
Rating:
5.0

Nothing

Denise D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Great employee

MARK K. 
Rating:
5.0

Manager very helpful

Brian F. 
Rating:
3.0

I was called two days prior to confirm the address and equipment I wanted to rent. The day before, I was called because the location or the equipment wouldn't be available. I had to drive an hour away to get the equipment and six hours after my original pick up time. To make this right, UHaul should have either transfered the equipment to my preferred location OR offered a % off the final price. Other than that, it was average.

KYLE H. 
Rating:
4.0

I didn't find the website to be flexible after creating my order. For example, once I chose truck delivery I couldn't edit that to self-delivery. Also, I did a gypsy moth checklist (for CA) three times and it never indicated complete.

john E. 
Rating:
5.0

Great service, great way to move!

Diane N. 
Rating:
5.0

Customer did not leave a comment.

maryanna L. 
Rating:
3.0

Customer did not leave a comment.

EMIL M. 
Rating:
5.0

I think everything was great

MARIA C. 
Rating:
5.0

Nothing just keep up the great customer service and great Attitudes

George J. 
Rating:
4.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

In comparison to the past when I rented trucks, this time it was much faster with a lot less paperwork. In and out fast and the return was very easy.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
5.0

Customer did not leave a comment.

Laith Q. 
Rating:
5.0

Kayla was great and Cory on the phone when booking was great also. We appreciated all their assistance

STEPHANIE L. 
Rating:
5.0

Everything was quick, easy and efficient. I was surprised how automated it was, good experience.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

PETE V. 
Rating:
5.0

Kayla & the team do a great job...consistently great service!

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Graeme M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Our experience with Kayla Ohlhauser from start to finish was great, she was very professional and helpful, she listen to Customer need try to manage their need. We think she is and will be assets to your company or any other place she like to wok. Please keep up good work hire more people as Kayla. Leyla Seyd

LEYLA S. 
Rating:
4.0

Good customer service and equipment was perfect...

DANIEL G. 
Rating:
3.0

Reservation system very poor.

STEVE K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Thank you Kayla for all the great service.

KAREN Z. 
Rating:
5.0

Customer did not leave a comment.

Myles M. 
Rating:
5.0

Should provide an optional dolly at checkout instead of making it a separate order.

Zachary M. 
Rating:
3.0

Customer did not leave a comment.

ANGEL P. 
Rating:
5.0

CHECK OUT AND CHECK IN PROCESS WAS SEAMLESS. ONE RECOMMENDATION THOUGH, IT WOULD BE HELPFUL TO MODIFY THE FUEL GAUGE DECAL TO INDICATE THE NUMBER OF GALLONS REQUIRED TO FILL THE TANK TO THE APPROPRIATE LEVEL.

Thomas T. 
Rating:
5.0

From information and order, to being delivered to one destination, shipped to another, fabulous service, very communicative throughout the entire process, just a fantastic experience!

Rosemarie R. 
Rating:
5.0

Customer did not leave a comment.

DANNY W. 
Rating:
5.0

Return people were great!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

They made it a smooth and easy transaction.

KERRIS H. 
Rating:
5.0

Easy in and Easy out! The on-site manager was personable and explained everything. Will use again...(but I hate moving!)

ROBERT G. 
Rating:
5.0

The return check in was not working on my phone. Could not get past the location to properly check the truck on after hours.

JOHN K. 
Rating:
5.0

Easy to find and access location. Friendly staff, out and on the road quickly

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Julia N. 
Rating:
5.0

Great experience, associates were flexible with scheduling and were able to coordinate two separate orders to the origin address without issue. Already recommended to another friend with similar needs.

David J. 
Rating:
4.0

I have rented from this location a couple of times. Always quick and easy.

Thomas P. 
Rating:
1.0

Every single step of the process was abysmal. From the truck that smelled so strongly of smoke, my clothes and all belongings had to be cleaned, to the faulty battery that delayed the trip 3 hours, to the employee Ed who threw his hands in the air, rolled his eyes, sighed, yelled at, and threatened me, to the incorrect drop off location, to the customer service rep who refused to help me and made me wait on hold for another 30 minutes even though “the next person won't be able to do anything for me”...except they did. For more details refer to formal complaint reference number 3145401.

CODY Q. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Thank you Kayla great customer service

ROMMY S. 
Rating:
4.0

The men who loaded the U-Boxes were extremely quick, efficient and nice.

Brogan W. 
Rating:
5.0

UNLOAD CREW WAS GREAT,,,HOWEVER......UBOX WAS LOST AND TAMPERED WITH,,,KEY WAS JAMMED INTO THE LOCK,,,,AND BROKEN OFF,,,,FURNITURE DAMAGED,,,UNSURE WHAT IS MISSING

William Y. 
Rating:
4.0

The system was down and the guys there were struggling hard to figure things out. They were very very frustrated at the situation.

tony P. 
Rating:
5.0

Customer did not leave a comment.

SOPHIE P. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

The guys delivering the box and unloading were very helpful, efficient, and friendly. I appreciate the multiple phone calls alerting me of their ETA!

Shon W. 
Rating:
1.0

I will never again use Uhaul it was the worst experience of my life I have been on hold at least 3 times yesterday until my phone died you lost my container charged my wrong card, the person that did the pick up did not know how to drive a forklift, vary unfriendly service your service was just awful all around

Justin K. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Easy to work with and would definitely use Ubox services again!

David P. 
Rating:
1.0

The manager very very unfriendly and so unhelpful and unprofessional.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

We utilized a UBox for storage for many years. We have closed the account, but I'd like to say that Kayla, the manager at the Carmel Mountain Road location helped us numerous times and once again was amazingly helpful during our close-out. She is a rare gem that accomplishes much in a professional and friendly manner. Betsy Kostas

BETSY K. 
Rating:
5.0

Nothing

Earl K. 
Rating:
5.0

Everyone was awesome, I would use your service and this site again.

IAN S. 
Rating:
4.0

I wanted to change my dates to receive my u-box container earlier than I had originally set up. I was unable to get a new date for that but was able to get my items by emailing the company and then was able to get what my container. I would like to have been able to set up a new date when I changed the date or soon after. Everyone was very helpful other than that.

Laurie A. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

BESS O. 
Rating:
5.0

Excellent service, people there are great! Love it!

DAVID R. 
Rating:
5.0

Great location - fast efficient and friendly service. Thank you!

Dustin D. 
Rating:
5.0

Kayla is the best!!!! I count on her for all my moves!!! She always makes sure I'm taken care of and feel confident ☺️🙌☺️🙌

Bess O. 
Rating:
5.0

Everybody was great, pivk up was fast and efficient. Everybody was nice.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

PEGAH K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

RESE F. 
Rating:
4.0

Customer did not leave a comment.

BENJAMEN V. 
Rating:
5.0

Staff were friendly and helpful, keep it up.

Gale W. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Nothing. Great Uhaul location

CHRISTOPHER W. 
Rating:
4.0

I do not understand my bill at all!

Christine T. 
Rating:
5.0

Customer did not leave a comment.

TOMAS M. 
Rating:
5.0

Very quick and easy to return.

JABRAN A. 
Rating:
4.0

Customer did not leave a comment.

Manny R. 
Rating:
5.0

Thank u so much for always being there n helping!! Appreciate iy🙏🏼

HOSSEIN H. 
Rating:
5.0

Coupons

mark B. 
Rating:
3.0

Customer did not leave a comment.

Marshall L. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

PIERRE R. 
Rating:
5.0

All went well!

Howard P.  |  Overall Experience 
Rating:
1.0

I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

Roberta G.  |  Overall Experience 
Rating:
5.0

Excellent experience.

KEVIN O.  |  Overall Experience 
Rating:
5.0

Dealing with the staff to delver my U Box was seamless from the Manager to the most pleasurable Ashley who delivered my unit. She communicated the delivery and pickup of the unit very well. Excellent!

JOE B.  |  Overall Experience 
Rating:
5.0

Thanks!

James B.  |  Overall Experience 
Rating:
5.0

The manager was great. Very helpful

Brenda F.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. It was a very good experience.

joani m.  |  Overall Experience 
Rating:
5.0

Ron and the team at Uhaul Mira Mesa are great to work with. Friendly, professional and prompt service. I would highly recommended!

ANN V.  |  Overall Experience 
Rating:
5.0

Exceptional and caring service on 9/5. Thank you.

GENEVIEVE P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top