Customer Reviews for U-Haul Moving & Storage of Carmel Mountain

865 reviews

12375 World Trade Dr   San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

(858) 437-5073

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(858) 437-5073

12375 World Trade Dr
San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Great customer service.

RYAN G. 
Rating:
4.0

Knowledgeable staff. Quick service! I was very happy with the service. Kayla and Noah very professional . I would recommend them to a friend.

Shirley H. 
Rating:
5.0

Excellent service, great location!

GARY H. 
Rating:
5.0

I just wish the truck had a ramp.

IRADJ Z. 
Rating:
4.0

Customer did not leave a comment.

Rakesh M. 
Rating:
5.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

I have had the best customer service experience for both the times I have rented at this location. Kayla and her team are amazing! Both times there were some hiccups for my rental and both times someone from the team came to personally dropoff a U-Box that would have taken me 2 trips. I am looking forward to rent again next week!

SACHIN S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

KAMAL K. 
Rating:
5.0

I rented this past Saturday around 130-2pm. The desk clerk (forgot her name) was very sweet and accommodating. Our only trouble was the app didn't complete its process and it was after hours so we dropped the keys in the box after taking the photos. Went home, and it said it wasn't completed. Had to drive back to uHaul, but couldn't retake every photo since the keys had been turned in. Overall, awesome customer service and love going to a place where the employee WANTS to help you where as other places I felt as if I was a burden. Not here- WILL RETURN TO CARMEL MTN UHAUL!

MYABENNETTO M. 
Rating:
5.0

Excellent customer service!

Travis O. 
Rating:
5.0

The manager who helped us was effectively and helpful and kind. The employee that checked us in was informative and nice as well! Thank you for making our moving experience great!

Cheyenne S. 
Rating:
5.0

Kayla Ohlhauser made the entire process simple and stress free. She went above and beyond to help with my family's move and she clearly manages her facility like a pro. Being a military member and having to deal with a short notice move across the country creates enormous amounts of stress. She made sure at least the storage aspect of this move went smoothly. Her main delivery driver Alyssa is also a true pro and made sure things went smooth with delivery and pick up of our containers. Will recommend the Carmel mountain location to everyone, thanks again!

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

DREW S. 
Rating:
5.0

Happy everything went smoothly. My last experience with Uhaul was not the case. This time around Uhaul was much more efficient. Thank You!

MARY H. 
Rating:
5.0

Very good experience. Thank you.

Scot S. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO L. 
Rating:
5.0

I was in desperate need of a truck early this morning and Kayla saved me!! She was so professional and incredibly helpful!!! I can thank her enough!!!

Dana R. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK Y. 
Rating:
5.0

I was a little confused whether the furniture pads were being purchased or rented. May be my fault, but figured I'd give you that insight in case you're looking to improve user experience on your website. Thanks.

GRAHAM M. 
Rating:
5.0

Kayla and the other lady provided great customer service! They worked great as a team!! Thank you Kayla!!

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

YUJEI W. 
Rating:
5.0

Everyone at the location was top notch. Edward in particular is an asset to your company. Excellent customer service and friendly as well.

erica C. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Friendly and helpful staff

NEIL P. 
Rating:
5.0

great experience , no problems at all

Michael V. 
Rating:
5.0

Customer did not leave a comment.

NASSER B. 
Rating:
5.0

Customer did not leave a comment.

Moshe E. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Friendly, helpful, professional, and efficient staff.

Joseph C. 
Rating:
5.0

I had a great experience. The agent I spoke with, Kyriece Wrice-Roulhac, was extremely helpful, very knowledgeable and really friendly. I give him high marks in customer service. Thank you!

JULIE A. 
Rating:
5.0

Customer did not leave a comment.

MAY G. 
Rating:
5.0

Customer did not leave a comment.

Lena G. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

None

Prabhuswamy B. 
Rating:
5.0

Customer did not leave a comment.

AHMAD K. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAD B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

gerlayn G. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Staff was friendly and helpful.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

The girls doing customer service we're super friendly and helpful. Moving is a stressful job but their cheery dispositions really took the edge off.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

richard F. 
Rating:
3.0

Get a new person at the front counter.

Brian M. 
Rating:
4.0

Staff is excellent and super helpful! I had auto drive the same van that had a bit of a. Issue with the steering wheeling going all over the place while accelerating on the freeway after 55 mph it would just wobble all over the lane without the proper control kind of scary for sure other than that everything else is great and that's not the staffs fault.🙏🏻‼️👍🏼

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

JATINDER B. 
Rating:
5.0

Staff here were professional, courteous and provide tip-top customer service! Thank you! =)

Kim Y. 
Rating:
5.0

A small thing...the outside of the 6x12 trailer was a bit worn and tarnished looking...not shiny and clean. The inside was excellent and the functionality was excellent...which is ultimately what I am concerned with. Check in and check out went flawlessly. Staff were very helpful. AND was just a few 100 feet from the Public Storage facility I was using...which meant a LOT after a long day of physical exertion.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
4.0

Great team to work with

Hesan V. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Forrest G. 
Rating:
5.0

The front desk employees were excellent! Friendly, professional, and efficient.

Jay M. 
Rating:
5.0

Service is top notch here! =)

KIM Y. 
Rating:
5.0

Outstanding faciliry. Have rented from other locations in the past but this facility FAR surpasses all past customer experiences. 1st class service!

RICHARD M. 
Rating:
3.0

Trailer was beat up and falling apart. Equipment return is apparently in the back, not where it is labeled in front.

DON O. 
Rating:
1.0

Did not arrive on time. Came the next day. I had to track and find my container while uhaul employees said it was up to me to call moving help to figure out whats going on. Over $4,000 for the smallest container. More then twice the amount if I was going the opposite way.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Fitsum W. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO O. 
Rating:
5.0

Hassle free drop off.

MAHESH B. 
Rating:
5.0

Customer did not leave a comment.

Felipe G. 
Rating:
4.0

Customer did not leave a comment.

Angelle M. 
Rating:
5.0

Ronaldo was great. Friendly and very helpful.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

SACHIN S. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Excellent experience all around!

James C. 
Rating:
5.0

The location was convenient. Kayla at check in was professional and helpful and quick! Sam at check out was superior too! At the end of a long day Sam was helpful, kind and provided top notch customer service. It's a rare thing right now to have a great experience but I had one at this u haul location. Thanks to all!

LORI A. 
Rating:
5.0

Team was amazing - it was a quick, efficient, and enjoyable experience!

CHRISTINA O. 
Rating:
5.0

Extremely helpful and understanding staff. Very friendly, professional and helpful

ANTHONY A. 
Rating:
4.0

The experience was seamless. Kayla did a great job and made this rental very easy.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
1.0

Front desk claimed I had to return the cargo van back to the original location, although there's stickers all over the van stating it's a “one way” delivery… this cost me an extra $40. Poor customer service.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE D. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

MUNDY R. 
Rating:
5.0

Perfect

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

This was the best uhaul location we have ever been to. We will only use this uhaul in the future

JAMES H. 
Rating:
2.0

Have the trailer wires inspected so the the employees don't start pulling the fuses under your hood and banging your starter motor with a crowbar. Or maybe train the employees not to rip out trailer wires with the forklift and then blame it on blown fuses.

BENJAMIN R. 
Rating:
5.0

Ronaldo was excellent!

Eric L. 
Rating:
5.0

Great customer service and the van was kept in stellar condition. Thanks for the easy experience!

RENE M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Always have Samantha McNevin available! Sam was absolutely fantastic in assisting me with my rental process, and she was polite, respectful, kind, personal, etc. — every positive word possible. If I could recommend one thing to UHaul, it's to have new employees train under Sam — Sam's truly the gold star!!

Elton T. 
Rating:
1.0

I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

Roberta G.  |  Overall Experience 
No reviews have been submitted for this location.

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