Customer Reviews for U-Haul Moving & Storage of Carmel Mountain

1,009 reviews

12375 World Trade Dr   San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

(858) 437-5073

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(858) 437-5073

12375 World Trade Dr
San Diego, CA 92128
(Approximately 1 mile east of I-15 using Camino Del Norte)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Wish I received a call when the U-box got picked up.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

SARIT D. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Exceptional service!!!! Keep it up!

Cythia B. 
Rating:
5.0

Customer did not leave a comment.

pamela S. 
Rating:
5.0

Manager has work out grate with the Service we requiérame! Thank You Cony E

concepcion E. 
Rating:
5.0

Horn on truck did not work.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Mathew E. 
Rating:
3.0

The initial drop-off and pick up of my box in San Diego was perfect, but getting my box delivered in Boston was a nightmare. When I was given a window of 1:15-3:15pm and had no calls or texts by 3, I called customer service. Only then was I told that there was a TWO HOUR delay on the delivery. This meant my movers scheduled at 4 had to move to the next morning. This was a nightmare for me as the pickup of the empty box was scheduled for 12-4pm the following day. Even though YOUR DRIVER was late, I was not informed of this & told that the box could not be picked up later the next day, so I had a very short time window to empty all of my belongings from my pod. The movers I scheduled (not U-Haul related) did an excellent job, but I was very deeply irritated & disappointed in U-Haul's customer service & refusal to adjust pickup the next day due to YOUR driver's lateness.

Haley R. 
Rating:
5.0

Customer did not leave a comment.

david Y. 
Rating:
5.0

This worked out for me. Moving is very complicated and at times frustrating. Everyone on the UHaul team provided great service and I would recommend this to others.

Sueling H. 
Rating:
4.0

Too many pads. Couldn't give back at pickup so had to pack

Jerry D. 
Rating:
1.0

The manager, Robert Wash, was rude, angry, unprofessional and had one of the worst customer service attitudes I've ever seen. My daughter and I went in the Friday before to buy a few boxes and he was there. He was very angry, cursing under his breath, aggressive and treated another customer rudely and was very condescending and disrespectful. I thought, wow, he must be having a bad day. Then I'm Sunday when I picked up the truck, he had to assist us because we were returning a box. He spoke to me in such a disrespectful way I couldn't believe it and cursed God Damn under his breath while refunding my card. He has major anger issues, and UHaul should intervene quickly. He has zero business being a manager and I will never rent or buy anything from this location again. The front desk person was absolutely fine and helped us out greatly. But your manager is unbelievable.

Antoinette S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

This is the easier way to move. I have moved many many times and this way is the least stressful and the best way.

DOROTHY J. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
3.0

Some boxes in the container were wet. Obviously UHaul containers are not adequately sealed. Wooden doors leak!!!!!

Ken R. 
Rating:
1.0

Stop charging random amounts of money without any prior authorization from the customer. The San Diego U haul is the worst they never answer their phone when you call and can't let you know why random amounts of money were charged to your card. This is just so ridiculous. Will never use Uhaul services again.

Zarina M. 
Rating:
1.0

Customer did not leave a comment.

KUMIKO C. 
Rating:
5.0

The overall experience was excellent. I will definitely use the service again and recommend it to others.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

Greeshma S. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

There were 2 lighter sockets. The left one didn't work. It was needed to run my GPS.

David B. 
Rating:
5.0

very easy and convenient. Renting a van was a great choice and not one I has used before. will definitely do that again

jeff C. 
Rating:
2.0

Customer did not leave a comment.

Serafin R. 
Rating:
2.0

There was no one at the counter with 5 customers waiting in the lobby. Service was slow. The General Manager who came to the counter was very curt in his communication and a little snarky with is answers when asked questions. Then when I arrived to return the trailer rental there was no one up front. I had to find my way to the warehouse to find someone to let them know I was there. I got a response that “someone will be with you in a minute”. 10 minutes later the same GM came to the front to check me in. He acted like I had just interrupted something important. I will not use this site again. There are other locations close but that have much better customer service.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

marina B. 
Rating:
5.0

Customer did not leave a comment.

Seungjong L. 
Rating:
2.0

The guy at the counter was rude. I had to walk out back to find someone to who could help me. I would recommend retraining the front counter person on customer service. The 2 employees who helped out back were great.

Heidi B. 
Rating:
4.0

Customer did not leave a comment.

Scott V. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Send all your customers to the gentleman who helped me...and they will all be pleasantly pleased!

joseph T. 
Rating:
3.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
3.0

Checked the website for hours of operation and they were wrong. Said open from 7am to 8PM and actual hours were 9am to 5pm. I also called the uhaul phone number and they gave me the same incorrect information.

Bob P. 
Rating:
1.0

Customer did not leave a comment.

Jag K. 
Rating:
3.0

Even with a reservation it took awhile to process. No one was there when I dropped off the vehicle in the middle of the day. And I was overcharged $33. They told me if I returned the truck with the gas tank at same level as when I started they would reimburse me the $33. It didn't happen.

William M. 
Rating:
5.0

Very satisfied.

CORA N. 
Rating:
5.0

Excellent help at the front desk.

Edward G. 
Rating:
5.0

All okay

SUNDER S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Great staff! Thanks!

Richard S. 
Rating:
5.0

The fuel policy could be improved. Currently they note the fuel level and must return at the same level or higher. That measurement is not precise on a 40 gal tank with an analog Guage. It is nearly impossible for a customer to accurately put in the correct amount of fuel when returning. I found that 5gals barely moved needle and that is 1/8;of a gal but no way to know. Also customers have to overfill to be safe and avoid excessive fuel charges when returned and a slightly off your mark. All trucks should start at the full mark and be returned full

Kevin B. 
Rating:
4.0

Dropped off my vehicle & keys in the drop box. No personal interaction. The line was out the door with people waiting.

AUDREY M. 
Rating:
5.0

Customer did not leave a comment.

Tarun T. 
Rating:
5.0

Great experience, very polite

Linda B. 
Rating:
4.0

The equipment was dirty, but otherwise just fine. Brakes and lighting all worked. No obvious issues with tires or bearings. Please send a couple if AO 5*8 to this location.

Craig G. 
Rating:
5.0

considerable problem with correct billing - from the outside there are MANY UHauls where there should be just one - your internal fragmentation, most evident in billing, should not be a concern of the customer- like trying to put gasoline in your car and having to contract separately for pump, hose, driveway, etc.

Rupert C. 
Rating:
5.0

Fantastic people and a very professional staff. Highly recommended.

Michael N. 
Rating:
5.0

Kayla is exceptionally efficient, friendly and professional.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Everything went very well. No wait to pick up the pickup. Truck ran well. Process on turning the vehicle in also very smooth.

George D. 
Rating:
4.0

Customer did not leave a comment.

Jens L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Good experience. Customer service was great.

Catherine L. 
Rating:
5.0

Nothing. I've always had great experiences with UHaul.

James L. 
Rating:
5.0

Need more vans. I wanted to rent a van but they were all rented out.

Patricia A. 
Rating:
1.0

I would never for any reason use U-Haul again. This is by far one of the worst experiences I have been through with a ny company. My experience was absolutely awful.

Katharine B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY W. 
Rating:
5.0

Excellent service - friendly, professional, efficient. We will be back.

John M. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Trailer ready, easy access.

richard B. 
Rating:
5.0

Customer did not leave a comment.

vivian K. 
Rating:
5.0

Customer did not leave a comment.

isaac C. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

The 800 said there were no Chevy trucks available to rent. When I reach the location there was Chevy trucks for rent. The clerk rented me the Chevy truck. Wish the 800 number have better inventory

Jerri G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Great service. Thank you

Jianguo C. 
Rating:
5.0

The owner at this location was on point. She was checking in two people at once while still answering everyone's questions

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Kayla was great; very personable and helpful. I didn't get the name of the other employee that helped me with the return, but she was great too.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Sheila P. 
Rating:
5.0

The entire process was a breeze -the truck was easy to drive and the packing supplies in the store were less expensive than at Home Depot.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

While the truck rental was excellent being able to reach your customer service was a dismal failure. Calling didn't work, chat didn't work and a response to my email took over 12 hours. However, the person at the rental center renewed my faith in uhaul.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo V. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

The attendant (Kayla?) was super helpful and knowledgeable. Excellent employee who cared about getting me set up correctly.

patrick G. 
Rating:
3.0

I was given a final receipt, but charged a higher amount. Probably an error, but you should honor your actions. The doors of your vehicles don't close well, they sound like it's cracked open all the time.

Herald H. 
Rating:
5.0

Great that you have customer parking unlike some other locations.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Desiree S. 
Rating:
2.0

You wouldn't pro rate my last month, not ok

BRIAN W. 
Rating:
5.0

Excellent support from local manager. There was an overcharge at check-in and she quickly and happily corrected it. Thank you. On-line reservations lets you book a rental from one "office" but pick-up and drop off vehicle at a different office. Very confusing.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Everything was professional and efficient.

John G. 
Rating:
5.0

Noah is a hard-working and attentive young man. He's definitely an asset to your company!

Craig M. 
Rating:
5.0

Great service with both locations I worked with. Very satisfied!

Lawrence J. 
Rating:
1.0

I was not too happy with the fact that what was confirmed first, was changed only to find out that I had to drive further to pick up the truck and created more mileage for me to have to pay. so, your so-called $19.00/per day rental turned out to be almost $75.00. It seems like some type of scam/fraud tactic. I was very dissatisfied. I won't be recommending my friends. Being a Sr. Citizen, I should have also been given some type of a discount, you would think? Respectfully, Mr. Ochoa

Miguel O. 
Rating:
5.0

Much more helpful than pick up location.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

We were in and out with our rental very quickly . When we returned there was someone there to take the keys and get us on our way . Very quick and easy process.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey O. 
Rating:
5.0

All went well!

Howard P.  |  Overall Experience 
Rating:
1.0

I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

Roberta G.  |  Overall Experience 
Rating:
5.0

Excellent experience.

KEVIN O.  |  Overall Experience 
Rating:
5.0

Dealing with the staff to delver my U Box was seamless from the Manager to the most pleasurable Ashley who delivered my unit. She communicated the delivery and pickup of the unit very well. Excellent!

JOE B.  |  Overall Experience 
Rating:
5.0

Thanks!

James B.  |  Overall Experience 
Rating:
5.0

The manager was great. Very helpful

Brenda F.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. It was a very good experience.

joani m.  |  Overall Experience 
Rating:
5.0

Ron and the team at Uhaul Mira Mesa are great to work with. Friendly, professional and prompt service. I would highly recommended!

ANN V.  |  Overall Experience 
Rating:
5.0

Exceptional and caring service on 9/5. Thank you.

GENEVIEVE P.  |  Overall Experience 
No reviews have been submitted for this location.

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