Customer Reviews for U-Haul Moving & Storage of Carmel Mountain

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carmel Mountain

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Eric N.
Rating:

Customer did not leave a comment.

Nadarajah P.
Rating:

Very Good service

William Y.
Rating:

They work hard so tip them

GREG R.
Rating:

Customer did not leave a comment.

Jayne A.
Rating:

Customer did not leave a comment.

DOUGLAS L.
Rating:

The only issue is that the transmission slipped a few times while driving, but Kayla promised to take it out to test it when I brought the vehicle back. Everything else was very smooth.

Kui F.
Rating:

Customer did not leave a comment.

ISAAC K.
Rating:

Customer did not leave a comment.

JAMIE B.
Rating:

Customer did not leave a comment.

UMESH M.
Rating:

Customer did not leave a comment.

Kenneth I.
Rating:

Check in after a cross-country trip with a truck and tow dolly was just minutes. Very helpful and pleasant staff.

John M.
Rating:

This place was great. I have no complaints. The staff was great.

TERESA F.
Rating:

This is the second time I've rented from this location. Excellent customer service both times. Renting a u-haul is just so much better than getting a tow. I find it very cost efficient. GM Kayla made the rental and return process seamless. Ref: 22394719

SALVADOR R.
Rating:

Customer did not leave a comment.

Lorraine A.
Rating:

Mome

Hasanali K.
Rating:

Customer did not leave a comment.

Daniel N.
Rating:

The 2 gentleman that greeted us on Sunday morning were delightful, helpful, kind and caring. Great experience.

Kalani M.
Rating:

We needed roadside assistance and no one was answering our call, it was unacceptable. But the good news, we got a full day rate waived for the inconvenience. I would have expected a refund for the tow fee, but it's all good I guess.

RICHARD B.
Rating:

When I picked up the van, it took three tries to start. I should have said something then, but when it started it was very strong, so I thought maybe it was just a cold engine. Get home, load the van, and it wouldn't start. Just a lot of clicking with multiple tries. Finally call uhaul and have to wait 30 mins to get someone on the phone. Meanwhile put a request for roadside assistance thru the web page. Finally get someone to come out but it took an hour. Mechanic comes out, tests it and says battery is shot. He replaced it and we we're back on our way.

GEORGE F.
Rating:

Customer did not leave a comment.

Ali F.
Rating:

Good helpful guys working here. maybe need a bit time to handle things but if you keep patience you'll be done happily..

Max F.
Rating:

Customer did not leave a comment.

LINDA B.
Rating:

Customer did not leave a comment.

BRANDON S.
Rating:

Quick, easy, friendly drop off

CHRIS V.
Rating:

Customer did not leave a comment.

ALAN W.
Rating:

Kayla and Ron were extremely courteous and helpful! Keep up the good work!

William D.
Rating:

Nothing much except to continue the way you're doing now. The U-Haul website worked flawlessly without glitches. Everyone was on the same page. It was a nice experience.

David B.
Rating:

Customer did not leave a comment.

Petre B.
Rating:

Customer did not leave a comment.

Fredrick Y.
Rating:

I drove your vehicle 4 miles and was charged for 1.5 gallons of fuel! :-(

isabelle L.
Rating:

It was a pleasure to take care of what I needed to do. The van was clean, super comfortable and easy to drive. The personnel was very courteous. It definitely helped my day to start on a good note. 👍👍

gladys T.
Rating:

Always have someone at the front desk at all times so customers don't wait for long.

Adam W.
Rating:

Customer did not leave a comment.

Peter S.
Rating:

I have had a terrible experience with u-haul , 2 separate times, once several months ago and today, both times regarding a car dolly. After a terrible experience months ago I decided this time to reserve online, so I went thru the entire process and even paid and confirmed the time, and when i arrived i was told there was no such trailer there that day. I had to leave and called customer service and was then told there was one about an hour drive from temecula in poway and so I asked for it to be reserved, I then drove an hour to a poway u-haul and was then told they had one however it was only available for in town use, I had told the operator exactly what I needed to use car dolly for and where I needed to drop it. From here the guys that worked there found another one available for a one way about 3 miles away and I went there. This is where i had to deal with the most horrible customer service I think I have ever had, worker kayla olehauser was so rude, condescending and just plain !×$=**> I almost left, however I had been on a 3 hour waste already and I needed to have the trailer so I just had to grin and bear the BS I got from her. Suffice to say, besides the rudeness she also told me it would be over double the price I had originally made the reservation for. So, I needed up paying the $180 there just because I needed to use the dolly. The fact that we can not call a specific branch is enough to make a person never use a u-haul dealer again, as a matter of fact, just based on principle alone, I would never use a u-haul again, and turns out there are other choices for the rentals I need and so I say, "u-haul can go to hell" i will go elsewhere. I just wish i could post this everywhere on the internet, not just here where it will fall on deaf ears.

SHEA S.
Rating:

I'm consistently amazed by the people you have working for you. I always end up in a better mood having spent a moment or two with them. Congrats!

Christine V.
Rating:

Most employees were respectful of the face covering requirement. One employee was insistent on wearing a bandana that was never covering his nose and/or mouth. Yuck.

Oliver F.
Rating:

Truck had a major fuel leak in the filler pipe that became apparent when I tried to fill up the gas tank and gas spilled all over the place. A major safety risk that your staff didn't seem to be too concerned about. I wondered why the truck smelled like fuel but when I picked it up at night I couldn't find the source.

Berthold S.
Rating:

Generally very happy with friendly staff and reservation method. Unfortunately, your computer system wasn't up to par when I was at the office a day before pick up, and we wanted to make reservation. Had to wait in line the next day to pick up truck..

Daniel O.
Rating:

Customer did not leave a comment.

Cornelius C.
Rating:

Customer did not leave a comment.

Maura K.
Rating:

Customer did not leave a comment.

Srinivas H.
Rating:

Untrained and unprofessional staff. Dirty facility.

STEPHEN B.
Rating:

General manager was very helpful and friendly. I would highly recommend this facility

WILLIAM R.
Rating:

Customer did not leave a comment.

DALE K.
Rating:

none

verney G.
Rating:

The hold time is longer than 20 minutes. Customer service is horrible and they always have problems with their system. This was the worst experience I have ever had and would never recommend them to anyone.

Courtney A.
Rating:

Customer did not leave a comment.

garry W.
Rating:

Not give me with a truck that was nearly empty of gas. Didn't notice until I was on the freeway. Major pain in the a$$.

Steven E.
Rating:

Customer did not leave a comment.

RYAN B.
Rating:

Overall....clean, fast and efficient. Only issue.... I paid $10 for moving pads as I thought I needed them. I didn't end up using them. They came plastic wrapped. They returned untouched in the plastic wrap. I let them know that they were not used and still wrapped. I still ended up being charged. It's not the $$.... it's only $10, I get it.... but more the principle. You would think for good customer service they'd say “hey you didn't use these, we'll take em off the bill”.

Allison H.
Rating:

The people at the physical Uhaul location were fantastic and super nice. However, I was double-charged after being assured I would not be and then had issues with Uhaul confirming with me what another charge was for. I have never had this many issues with a company before. The physical location people did everything they could to help but I had so much trouble with getting my order and price straightened out.

Lindsay S.
Rating:

Kayla was very helpful and is the reason my experience was so excellent. I can tell she takes pride in her job and is a kind person. This is a superior manager at a superior U-Haul location.

SHIMON M.
Rating:

Customer did not leave a comment.

Dennis G.
Rating:

Customer did not leave a comment.

Andrea B.
Rating:

I've used this location twice and at either the pick-up or drop-off, there wasn't anybody at the front desk. This most recent visit, I was able to find someone immediately because I heard someone in the back of the store. Understandably, someone may not always be up front, but perhaps posting info that if someone isn't, to either call a certain number or knock on a certain door so customers don't have to walk around the building....maybe? Not upset or anything, just thought I would share the experience. Thank you for providing the truck for my moving needs.

Jeffrey S.
Rating:

Customer did not leave a comment.

Candace R.
Rating:

Customer did not leave a comment.

Francesco R.
Rating:

Customer did not leave a comment.

Leo B.
Rating:

Customer did not leave a comment.

Robert L.
Rating:

Everything was great and especially your manager Kayla. She was most helpful and showed great leadership skills. Thank you!

donya O.
Rating:

I am very dissatisfied with my ubox order. After loading it was shipped very late and it took a month to be delivered and then it took so long to be picked up after being delivered. So I was charged for the second month of ubox rental. Horrible customer service! I have been calling uhaul 100 times to track the ubox and told them that I should not be charged for the second month of ubox rental, it was delivered late and the whole process took 2 months!!! Will never ever use uhaul again!!

DAVID M.
Rating:

NOthing. The team there is good.

BRIAN S.
Rating:

The gentleman who helped me was excellent. The truck was dirty on the outside (driven through mud and not washed - not a big deal). The inside of the box was clean. The truck had 138,337 miles on it. The lower dash fell off when I released the parking brake. The passenger side view mirror would not hold, therefore, making for a safety hazard as I could not see what was on my right when wanting to make a lane change.

DAVE M.
Rating:

Customer did not leave a comment.

Tien B.
Rating:

Customer did not leave a comment.

Francesco R.
Rating:

Customer did not leave a comment.

Omid M.
Rating:

Customer did not leave a comment.

jeffery L.
Rating:

None I can think of it! Met and exceeded my expectations!

Louis A.
Rating:

Customer did not leave a comment.

Jeffrey W.
Rating:

Thank you!

Julia M.
Rating:

This is not my unit!!! I have called your company 4 times and I am still waiting for your Corp. Office to return my call after they investigate this problem!!! I had one pod in January and it was delivered unpacked and returned in January! I did not rent other pod in July!! Please stop billing me for this unit!!!

Susie B.
Rating:

The manager Kayla (I think) was awesome and very helpful! Thanks for making our stressful move less hectic!

PARISA A.
Rating:

My experience by uhaul company in general was awful.....but employees in poway location were really helpful especially the person whom was Norwegian/American and i don't know his name. And also the Carmel mountain location had a great customer service.

margaret F.
Rating:

incredible experience. Very helpful and really nice employees. Kayla and another employee with long blonde hair ( wish I had her name) were incredibly helpful to my daughter and I, assisting us with a lock issue. They have wonderful customer service skills and were genuinely kind. Thank you for an excellent experience. I hope these two wonderful women will be recognized.

Andrew G.
Rating:

Keep doing what you are doing

FREDRICK Y.
Rating:

Wonderful professional service.

Jennifer B.
Rating:

Excellent services. Will recommend to all my friends with smaller moving items.

David M.
Rating:

Nothing. Everything was easy.

Nijha B.
Rating:

Customer did not leave a comment.

BRIAN H.
Rating:

had to drive an hour in traffic to get there and back, the truck was dirty and had no gas,staff was not trained in customer service or just the basic Uhaul policies!

Jonathan B.
Rating:

Customer did not leave a comment.

Aaron S.
Rating:

Customer did not leave a comment.

stephen S.
Rating:

I was unhappy upon checking in to pick up my vehicle that there was a $0.99/mile charge in addition to the $29.95 rental fee that I was quoted over the phone. This made the rental considerably more expensive than I expected from my conversation with your service representative. At the point when I was checking in, it was too late for me to consider other rental options. This is a deceptive business practice, and I'll be sure to let everyone I know that UHaul operates this way. Stephen Stohs Unhappy customer

Lisa F.
Rating:

The employees here were fabulous. Very helpful, considerate n knowledgeable. Great experience. I will use them again.

Andrew G.
Rating:

Great customer support!!! Sad I'm moving from this location...best ever

Kandi P.
Rating:

Customer did not leave a comment.

eric E.
Rating:

The cargo van I rented has transmission issues after driving for more than 40 mins

Ramon C.
Rating:

Customer did not leave a comment.

james B.
Rating:

Too expensive, won't consider them in the future.

KAMRAN J.
Rating:

Fast clean service ☺️

Cheryl B.
Rating:

Maybe have another employee there to help.

Gordon L.
Rating:

It is extremely confusing and difficult when ordering a UBox and help. Requesting or paying for UBox load and unload should not mean just drop off boxes or that is how it should be stated. When reading load & unload I believed it to mean they would be loading my things into the UBox & unloading them.

Andrew R.
Rating:

Customer did not leave a comment.

christopher B.
Rating:

Customer did not leave a comment.

KEVIN H.
Rating:

Thank you for transferring my van over from the other Uhaul location, that was very convenient for me.

JAMES H.
Rating:

When I arrived everything was ready to go with my truck, trailer, and U-Box. Kayla and Jose had a good deal of activity going on but acknowledged me immediately and let me know all was prepped. Daisy handled my paperwork and was friendly and professional in processing my order of supplies and rentals. Check in at end was as efficient as it gets with Jose meeting me within seconds and closing on his hand held. Thanks to all!

Andrew G.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

DOUGLAS H.
Rating:

smooth all way around

Parkie S.
Rating:

I have used thiese UBoxes on several occasions over the years. I have even shipped one across country from San Diego to South Carolina. I have never had a problem. UHaul is always my first call for any moving needs. Keep up the good work! Thank you!!!

Howard P. | Overall Experience |
Rating:

All went well!

Roberta G. | Overall Experience |
Rating:

I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

KEVIN O. | Overall Experience |
Rating:

Excellent experience.

JOE B. | Overall Experience |
Rating:

Dealing with the staff to delver my U Box was seamless from the Manager to the most pleasurable Ashley who delivered my unit. She communicated the delivery and pickup of the unit very well. Excellent!

James B. | Overall Experience |
Rating:

Thanks!

Brenda F. | Overall Experience |
Rating:

The manager was great. Very helpful

joani m. | Overall Experience |
Rating:

Staff was friendly and helpful. It was a very good experience.

ANN V. | Overall Experience |
Rating:

Ron and the team at Uhaul Mira Mesa are great to work with. Friendly, professional and prompt service. I would highly recommended!

GENEVIEVE P. | Overall Experience |
Rating:

Exceptional and caring service on 9/5. Thank you.

No reviews have been submitted for this location.

Back
To Top