I did not like U-Haul's new after hours return. I was charged $20 because there was poor service at the location and I was unable to use the website to complete the after hours return.Amy J.
Customer Reviews for U-Haul Moving & Storage of Carson City
Carson City, NV 89701
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great JobJosh E.
Nothing I can think of; very courteous and efficient service all the way through the rental process, from reservation to pick up and return. Will do business here again!Larry O.
Customer did not leave a comment.Sam H.
Open on timeJay S.
Lack of employees, the ones that were there were late. I was charged $25 for cleaning which was bogus and I put gas in the truck and I was charged $28 for maybe an 1/8th of a tank (I had to guess but I put in 7 gallons).Christine S.
Why do the 15' trucks not have cruise control?!?Jake J.
Customer did not leave a comment.Daniel C.
Very friendly with a big smile.Mark S.
Customer did not leave a comment.Alexa C.
Customer did not leave a comment.TOM T.
Customer did not leave a comment.Lisa C. | Overall Experience
Customer did not leave a comment.Sam H.
An excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.Lisa C. | First Impressions
Thank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎TODD H. | Overall Experience
The staff at this location deliver top notch customer service. Very friendly, competent and work fast to get customers on their way.KAREN M.
Everybody was professional and personable. This was by fee the best uhaul experience if had. Thank you!Joyce B.
Customer did not leave a comment.Jennell K.
Customer did not leave a comment.Sue S.
Everything was perfect, people were very helpfulErnie M.
Customer did not leave a comment.elaine M.
I returned the car trailer 2 days early. The person checking me in started nitpicking things. He found a rubber part that was torn where the trailer chains are hooked up to my vehicle. I did not hook up the trailer, U-haul in poway did. Then the person asked me if I had been in an accident or hit something. Obviously I did not as I was towing a classic car and done 2 days early. Only when I told the gentleman that I had purchased the damage waiver/coverage for $30.00, did he stop coming up with garbage to try and charge me. I plan to file a chargeback with visa for this crap.Douglas L.
FYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!Eugene G. | Overall Experience
Christy is the best. Kind, efficient and knowledgeable. Don't let her get away !!!Chris M.
Not much this office has it togethergeorge H.
Great customer service. Quick check out and return. Professional and courteous service.Suzanne A.
I was in the store for 5 minutes with no one acknowledging me. When I got into the truck it smelled like an ashtray. All in all not a pleasant experience.Steven S.
Customer did not leave a comment.william K.
DO NOT RENT OUT TRUCKS THAT HAVE AN APB OUT FOR BEING SOLEN!! It's your vehicle so your systems should know if the vehicle has an APB!!! We were traumatized by a law enforcement encounter that included guns drawn and handcuffs in addition to the stress of moving!!!Christine D.
Delivery location could have been closer, it was 27 miles away.Michael A.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.David F.
When we picked it up the man delivering to us just pulled it up in fro t of us got out and left. No explanations about vehicle. Email expired before I could comment truck was dirty on pick up. Windshield wasn't even cleaned and there was trash in it.Gerri P.
If you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.Eric T. | Overall Experience
Customer did not leave a comment.Douglas M.
Christy Holcomb had everything under control for my rental. I only wish other customer service businesses ran so well. All staff were friendly and helpful. I plan on using this Uhaul a few times a year now to transport my new side-by-side. Thank you.Dennis M.
Excellent but pricey.Patrick H.
Surprised at the lack of trailers available in Reno, was redirected to Carson cityâ€¦James R.
Customer did not leave a comment.Susan K.
The representative was helping another customer when I arrived. I waited for 10. - 15 minutes behind this customer and my presence was never acknowledged. She left the customer service area with the customer and never acknowledged my presence ( the only other person in the building). I saw another person come in 5 min later and asked him where I turn in the trailer. He said follow him out side. He unhitched there trailer in 2 mins and i was on my way. What a different experience this would have been if the woman a the counter had acknowledged my presence and let me know that either she would be back to help me or someone else would be coming in. The personnel at the pickup location were 100 times more engaged with their customers and helpful!Kevin C.
Customer did not leave a comment.mark W.
Customer did not leave a comment.VIRGILIO B.
Customer did not leave a comment.Cheryl W.
Very helpful and accommodating staff.Nick A. | First Impressions
Customer did not leave a comment.Patricia S.
Don't trick you or lie to youdennis M.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.John G.
Pointed out the issue with the lights and hopefully they made a note to inspect closer.Gayle B.
Used this drop off location several times, very friendly and efficient.MIke B.
Customer did not leave a comment.Cristian S.
The ladies in the office were very kind courteous respectful there was a huge line and they carried a smile on their faces The whole time. I would definitely recommend your store.Karen K.
Customer did not leave a comment.joseph N.
Customer did not leave a comment.Judie S.
Customer did not leave a comment.holland A.
Fantastic, friendly and responsive service!Diane B.
Customer did not leave a comment.cary H.
Don't allow reservations when you change the pick up location or the equipment every single time.Kyla U.
They put you on hold when you call and never pick back up.christina T.
Double charged for a trailer I had for only 4 hoursSandi C.
Customer did not leave a comment.Nancy Y.
Customer did not leave a comment.Barbara O.
Customer did not leave a comment.John B.
At rush hour ie: opening time, need to have more help. I had 7 people in my line and there were 4 people in the other. 35 min later i finally got help. Im sure it happens alot. I'll know next time to start later.ron M.
Didn't get the moving pads that I paid for. They were also out of dollies.Lyle G.
Customer did not leave a comment.Gary S.
Record fuel level correctly! I was told there was 7/8 of a tank of fuel. She didn't verify level and when I got a mile down the road I realized the fuel level error. I reported the error when I turned in but she didn't believe me. Even though I only drove 10 miles! I had to wait 25 minutes to even be acknowledged that I was in the lobby to check out. It took so long your central customer service called me about it!Alexander L.
Customer did not leave a comment.Francisco G.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Rodney V.
This is the best U Haul facility I have ever used. Friendly, efficient and well stocked.scottt M.
Man and woman staff were very friendly and helpful!Amanda K.
Drop site was amazing! Staff very helpful.Lorretta T.
It was fine. My order was ready for me. The service representative was friendly. This is a great neighborhood U Haul provider. I use them about 3 times a year and refer my friends and family to them.Elizabeth A.
Thank you Nick for all your help....Christopher S.
Customer did not leave a comment.lorance H.
Customer did not leave a comment.Ryan L.
Customer did not leave a comment.John K.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Robert C.
Nothing... Great experienceChristopher S.
Customer did not leave a comment.susan M.
Customer did not leave a comment.CARLOS L.
Customer did not leave a comment.Dennis H.
Tell the customers in the very beginning what the expectations are for returning the vehicle and not incurring a cleaning charge. Or tell the customer to their face when they return the trailer that it's dirty and that they'll be charged a cleaning fee. Before I returned the trailer, I swept it out & turned it over to the female attendant. She said, all right, that's good would you like me to email you your receipt? I said yes. When I received the receipt,I was charged a $15 cleaning fee.I called and spoke to Colin. I told him that I cleaned it, he told me I didn't! I said nobody said anything when I checked out. Colin still charged me the $15 anyway.Jerry C.
Major mix up on pickup location. Ended up driving 90 miles round trip to poo pick up the unit.John A.
First class treatment.Dudley L.
Customer did not leave a comment.barry N.
Had a lot to do and extended my rental for an additional couple of days and had no problems.EDWIN S.
The license plate on the trailer was expired, which I pointed out. Rental location said it didn't matter?Paul J.
Customer did not leave a comment.George L.
Customer did not leave a comment.philip W.
Been a customer for a decade. This is the best team you have had so far.JORGE R.
Customer did not leave a comment.Salvador R.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.Shawn F.
If I got to talk to the store I was trying to book my rental from, everything was fine. If I got switched to a corporate number and tried talking to them, that was a different story, and not a good one.Mike J.
The representative greeted me, in the drive through, and offered help right away after I got out of the truck (we rented a trailer) before I needed to walk into the store, it was freezing outside, he offered to have me wait in my truck while he got his phone (for online drop off ) and account settled. I changed location of drop off close to my work at a facility that opened early enough for the drop off to have me make it to work on time. Process was quick and easy, simple to figure out. The expierence was very smoothrene Y.
Great customer service!Kathryn S.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Steve A.
Equiptment was faulty and i couldn't legally do what i intended to do and trnted trailer for nothing Customer service was excellent and because of how patient and helpful and polite the young lady was I will use uhaul againAgustin O.
Customer did not leave a comment.Emily G.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.Dean A.
Provide us with a truck that works, get the dates and size of truck correct. This was a horrible experience. 8 hours of wasted time while paying movers to sit around because they couldn't get a tow truck. 4 1/2 hours later the "fixed it" . Finally got to the new house. Offloaded the truck went back for the second load. Truck died again. At least three hours later they picked up the dead truck and we had to get another one, much smaller the next day. Wasted a whole day again. Went to reruns the second truck around 1 pm. It's now 6:05 pm and just leaving now. So frustrating. I spent four hours on the phone with every department possible with Uhaul. What a racket.Erin D.
Very helpful service. Everyone was very nice. Place was clean. Would recommend to other. Thank you.NORMA LIZBETH B. | Overall Experience
Customer did not leave a comment.Craig S. | First Impressions
I was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.GARY DOUGLAS P. | First Impressions
When we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn’t get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn’t safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by managementTina N. | Overall Experience
Customer did not leave a comment.Sylvia V. | First Impressions
thank youTerri G. | Overall Experience
Brenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.KATHLEEN S. | Overall Experience
I'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.Amber D. | Overall Experience
Customer did not leave a comment.lydia s. | First Impressions
I am quite upset that your companys discontinued the auto outdoor parking 🤪 your price was fair and it’s convenient so not happy I had to give up my spot to a place that’s much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50,000 and it was comforting to drive by and see it daily.Brentwood B. | Overall Experience
Ruben was professional and personable. Great customer service!ROSEMARY L. | First Impressions
Very helpful and courteousSAM M. | Overall Experience
Yes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dollySHANNON S B. | First Impressions
Thank You Christy HolcombMike B. | Overall Experience
Customer did not leave a comment.FAWN DIANNE L. | First Impressions
At times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.Lee Ann K. | Overall Experience
Customer did not leave a comment.Mike B. | First Impressions
Extremely helpful and polite. Gave instructions clearly. Nice to have people who don’t make the move harder than it already is.KRISTI ANNE M. | First Impressions
Very nice staff. Even though it is always very busy the staff are always very friendly and helpful.jesse j. | First Impressions
Great staff !Mike B. | First Impressions
Customer did not leave a comment.Darice P. | Overall Experience
Customer did not leave a comment.sandra s. | Overall Experience
Customer did not leave a comment.ERIKA E. | Overall Experience
Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔vickie a. | Overall Experience
Customer did not leave a comment.Wendy-Lynn M. | Overall Experience
Customer did not leave a comment.Darice P. | First Impressions
Customer did not leave a comment.Matthew G. | First Impressions
Customer did not leave a comment.Bryan G. | First Impressions
Customer did not leave a comment.Corey C. | First Impressions
Customer did not leave a comment.Alberto V. | First Impressions
A bit spendy compared to other local options. But no complaints.William P. | Overall Experience
Customer did not leave a comment.Steve B. | First Impressions
Customer did not leave a comment.JAMES CHRISTIAN S. | Overall Experience
your staff was greatJAMES CHRISTIAN S. | First Impressions
Friendly, honest and straightforward. Fast and convenient.Andrew B. | First Impressions
It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratchDaniel L. | Online Move In
Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo AAna W. | Overall Experience
I would like to thank Christy Holcomb for great customer service .Mike B. | Overall Experience
Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!Maura L. | Overall Experience
You have a Great team there. Keep up their good work.Russell M. | Overall Experience
Customer did not leave a comment.Jim L. | First Impressions
They were very helpful.suzi s. | First Impressions
Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudenessthomas j. | Overall Experience
Customer did not leave a comment.Ryan W. | First Impressions
Customer did not leave a comment.Thomas P. | Online Move In
We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.leesa m. | First Impressions
Customer did not leave a comment.michael f. | Overall Experience
Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!Melissa W. | First Impressions
Customer did not leave a comment.shane c. | Overall Experience
I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.jeffery h. | Overall Experience
I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.Michael V. | Overall Experience
The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.Shirley M. | Overall Experience
Got in and got out quickly, effectively and efficiently!Ana W. | First Impressions
The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.James R. | Overall Experience
Customer did not leave a comment.Michael V. | First Impressions
Customer did not leave a comment.Jim S. | Overall Experience
Customer did not leave a comment.Jackie B. | First Impressions
Customer did not leave a comment.robert b. | First Impressions
The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!Jacqueline C. | Online Move In
Customer did not leave a comment.jerron p. | Overall Experience
Customer did not leave a comment.Gail J. | Overall Experience
The manager was amazing and very professional. It was a great experience!vickie a. | First Impressions
Great place, great staff!Jeffrey T. | Overall Experience
Everything was great the staff was greatTrisha C. | First Impressions
The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.David M. | Overall Experience
Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.JANET B. | First Impressions
Killian was great!!!THOMAS L. | Overall Experience
Great company! There when you need them.kevin m. | Overall Experience
Craig was was very helpful and fast.Jeffrey T. | First Impressions
Your manager dont remember her name gets it done thank you.henry p. | Overall Experience
Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.Jim S. | First Impressions
The fact your online profile doesn’t matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.Michael C. | Overall Experience
This is absolutely the WORST U-Haul store I’ve ever run across. I’ve been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.Hilary G. | Overall Experience
The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.Teresa C. | First Impressions
Killian and Craig were both very helpful and caring. Overall a very good experience.THOMAS L. | First Impressions
It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...Hilary G. | First Impressions
We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.Cynthia B. | First Impressions
I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.Jan F. | Overall Experience
Everything was taken care of properly.Michael G. | First Impressions
Overall experience was very good!BOB B. | Overall Experience
Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.Anthony D. | Overall Experience
when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.John N. | Overall Experience
I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.MICHELLE C. | Overall Experience
The staff and managers were terrible.They wouldn’t work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.Noya G. | Overall Experience
My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.Helen K. | Overall Experience
Thank you!Jody M. | Overall Experience
Steven and the other staff here were amazing. I had a predicament that isn’t a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.MEGAN P. | First Impressions