Customer Reviews for U-Haul Moving & Storage of Carson City

3927 reviews

1498 E William   Carson City, NV 89701

(775) 882-6887

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(775) 882-6887

1498 E William
Carson City, NV 89701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

RONALD LOUIS P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LYNN V. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

AMANDA GAYLE C. 
Rating:
3.0

They changed the pick-up city for me. This was a drive for me when I didn't have the time to drive there. I had to call in some favors to pick this up on time. Please don't change what city the pick-up location is in. The woman working was very nice, but she was also very nervous. I'm sure we didn't go through the correct pick-up process.

MATTHEW THOMAS F. 
Rating:
3.0

Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔

vickie a.  |  Overall Experience 
Rating:
5.0

Nothing. You guys are friendly, helpful, and efficient. What more can one ask of you? Thanks for making my visit with your company a pleasant one!

VICTORIA VASQUEZ W. 
Rating:
4.0

Customer did not leave a comment.

JAMES WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE MAE S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ALBERT F. 
Rating:
4.0

Staff friendly and helpful easy process

MARY E. 
Rating:
1.0

I was charged after this place ruined my planned trip with faulty trailers (plural). I show up to receive a car hauler. The first they gave me CLEARLY had a flat tire and they told me to just take it. Wouldn't even swap the tire with one of their other trailers. Finally convince them to give me one of the other trailers after nearly 1.5 hours of wasting my time. Get the trailer hooked up and go get gas. Bad vibrations coming from the back of the truck at 40-55 mph. Try to add the car (the extra weight should have minimized this) and the vibrations got WAY worse. Unsafe to drive across the 3 states I needed the trailer for. To be sure, my friend burrowed me his trailer around the block and I had ZERO vibration at 45 mph and his trailer is much larger, so we can rule out it was my truck acting up. Take the u-haul trailer back explaining the issue. Ask for a full refund as I am now behind schedule and have to get a different trailer from a different source. Was clearly told I would be fully reimbursed after one of their technicians pointed out an issue in the tire that was likely causing the problems. Manager and rep I talked to argued in the back and then tried to argue with me about charging me a day rate for not one but TWO faulty trailers even though I had the second trailer for about 2.5 hours. Finally they agree to give me a full refund. Get home and check email, that terrible manager charged me anyway. I'm disputing these charges. If I don't receive a full refund, I'm taking this location to small claims over the losses I've incurred during my delayed trip (cost of reservation changes, etc). The manager should be sent to jail, what she did was technically fraud.

Robert H. 
Rating:
2.0

I ordered the trailer for pick up at Comstock RV in Moundhouse. I received an email and text saying the trailer would be available at the carson city location. Then, I was sent a text to check-in online with the UHaul link or app. Once I checked in, it said the trailer would be ready to pick up at the Comstock RV moundhouse loaction. I went to the Comstock RV moundhouse location Monday morning and called the office twice. Left 1 message. Called the National UHaul number and held for 10 minutes before leaving my number for a call back. I then called the Carson city UHaul to find out if they had my reservation. They did. So I went there to pick it up. By then, the national UHaul number called me back and I explained my experience with the lady on the phone. The Comstock RV UHaul location has not returned my phone call. I understand the national worker shortage. The Carson City UHaul location was definitely busy and felt understaffed. Comstock RV moundhouse was probably closed for Labor Day. The online check -in misled me to where I needed to be Monday morning.

James P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL DAVID P. 
Rating:
5.0

Customer did not leave a comment.

BRAD F. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Very kind and thorough. Thank you, Christy!

Anne R. 
Rating:
3.0

Disappointed that the car dolly wasn't on site for pick up. Had to wait another day for it and pick up at a different location.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

LANCE DUNCAN N. 
Rating:
3.0

staff needs to be more professional and pay attention to the customers less talking to co workers while helping a customer.

DANIEL LEE M. 
Rating:
3.0

I think the gentleman checking us in was new. Miscalculated our mileage at first. When challenged, redid the math and realized his mistake.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Anna F. 
Rating:
5.0

Found staff extremely professional and courteous. Will come back

BRIAN JAY L. 
Rating:
5.0

Dareck was very helpful

WARREN BRYNN A. 
Rating:
5.0

Customer did not leave a comment.

MARCO FEDERICO S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLEN S. 
Rating:
4.0

The 9x12 trailer was clearly an older unit based on the cracking paint and numerous war wounds and rust spots but it had a set of four new tires and handled 400 miles of haulage admirably. Great handling, all the lights were in good working order, and the hydraulic brakes reservoir was fully topped up. Clearly, the critical parts were well maintained, even though none of the wheel rims seemed to match. The unit had not been swept broom clean before we picked it up, it was rather filthy inside from the previous renter and we had to clean out their mess ourselves. On checkout, the office printer was out so I received an electronic copy via e-mail…probably a more effective way to do it anyway. The trailer towed easily and it had four good new tires installed.

John M. 
Rating:
5.0

we received quick courteous service, the person at the desk was well versed in the product and installation, we were in and out in appx 30 minutes. the return check in was quick and vary professional.

JEANETTE MARIE C. 
Rating:
4.0

The outside of the truck was dirty but most likely from the fires and all of the ash

TERESA ANN D. 
Rating:
5.0

.

ERIC FRANCIS D. 
Rating:
1.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAUL M. 
Rating:
5.0

Customer did not leave a comment.

JAVIER B. 
Rating:
3.0

Customer did not leave a comment.

CLINTON MONTGOME N. 
Rating:
5.0

Customer did not leave a comment.

HANS E. 
Rating:
5.0

Great service

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Sally S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

I was scheduled to return the trailer at 1 pm. I called at 9 am and asked if I could push that until 3 pm, as I had an unexpected meeting crop up at work. I was told no, it was booked. I took off work and returned the trailer at 1230. They moved it over with the other 4 just like it. All 4 were still there when I drove by at 4 pm……..thanks….

Glen A. 
Rating:
5.0

Great customer service! Great truck, 26 footer.

Harry C. 
Rating:
5.0

It doesn't get any better than this! Perfect.

RITA LYNNE C. 
Rating:
5.0

Customer did not leave a comment.

Wendy-Lynn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYBETH G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W A. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL WILLIAM D. 
Rating:
5.0

Outstanding all around

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Darice P.  |  First Impressions 
Rating:
5.0

Had to extend reservation, called late, and the hold time was long but the person I talked to was great. When I brought it back it was a quick and positive experience, the guy that looked over everything was awesome.

Caitlyn O. 
Rating:
3.0

Not really this location's fault as the counter folks did everything they could to help. I pre booked a car hauler trailer in Reno THREE MONTHS beforehand, AND prepaid, but the day before they switched me to Carson City 30 miles away!. Then Carson City doesn't have one available! Just got lucky one unexpectedly was dropped off early as I was leaving. Making it worse, a friend made the same reservation later than me, did NOT prepay, and his was still available in the original Reno location. Uhaul logistics management is horrible. Unfortunately there are few other options.

Mark H. 
Rating:
5.0

Colin was awesome and made returning the trailer an absolute breeze! Highly recommend these guys

PAUL STEPHEN M. 
Rating:
1.0

Customer did not leave a comment.

STEVEN G. 
Rating:
4.0

Customer did not leave a comment.

TAMARA M. 
Rating:
5.0

This location has a great team! We were greeted by a team member in the driveway, in the store, and then in the driveway again on our way back to our vehicle. Great service, right tools for the job, all a reasonable price.

Ron W. 
Rating:
3.0

Customer did not leave a comment.

MARTYN C. 
Rating:
1.0

.

ERIC FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

The last 10' truck we rented in this location was cleaner than the previous one we rented, it was not smelling of cigarette smoke. The brakes were a lot better too with a tank full of gas. The previous one was not. So it was an improvement.

JOHN SANTOS G. 
Rating:
5.0

Great location! Easiest drop off of auto transport imaginable.

Michael W. 
Rating:
5.0

You are awesome, don't change!

Lynne B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

I was very happy with your performance. I was able to make a change of equipment, and you moved it from Reno to Carson City for my pickup. The truck worked flawlessly, and the entire transaction was quick and professional.

Jeffrey F. 
Rating:
5.0

Make sure orders placed before closing ours is registered for next day pickmup

Kelly C. 
Rating:
1.0

I was given a moving company's referral from Uhaul's site to call and have them unload our truck. 3 calls to these jerks at Tetris Movers out of Reno NV and they never showed up, they never called us to tell us they were running late. 3 TIMES we had to call them when they were late to the time they said they would be here and 3rd time the guy refused to answer the phone. We kept the truck an extra day so we could get it unloaded and this clown screwed us over. THEN I went to the Uhaul store because I sat on hold for over an hour and never got a reply even though while I was on hold, the store counter person answered the phones twice. Then I asked to speak to the manager because I wanted a refund for the day I had to keep the truck because of your moving company who never showed. I ended up having to find someone off the streets to unload it for me. I STILL CANNOT GET YOUR DAMN STORE MANAGER TO CALL ME BACK! I have called and left messages in person at the store and each time the manager is mysteriously out of the store. I have been told 4 times now that the manager will call me back and 2 days later I still haven't gotten a call from her. This is unacceptable. At this point I want a refund for the entire amount because your company has screwed me over multiple ways and has treated me and my fiance like crap. And yes, the movers, while not Uhaul employees are listed and recommended and partnered with Uhaul and on the Uhaul website. I expect someone from corporate to call me immediately at 775-883-4131 to get this resolved.

WARREN TODD M. 
Rating:
4.0

Customer did not leave a comment.

Carlos G. 
Rating:
3.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

UHAUL canceled my reservation twice. If you don't have the equipment please change your website so that it doesn't accept reservations. The only good thing about my recent U-Haul experience was the amazing staff at the William Street location in Carson City. Everything else about it was awful. But your staff really saved the day. You owe them a debt of gratitude. If it wasn't for them I would honestly say that I will never use U-Haul again. This has been an awful terrible experience.

Lorin T. 
Rating:
5.0

Good stock of rental vehicles, trailers, dolly's and boxes.

John M. 
Rating:
5.0

Make sure your computer is up to par! I also wanted a storage shed, got one, paid for it and went to unload to find out the storage room was locked and being used by someone, yet computer says it was empty. I ended up at another storage place and paying more. Not good business!

Vicky A. 
Rating:
5.0

More Customer parking, more than one return lane, very busy location. Great staff.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN DANIEL T. 
Rating:
1.0

The Carson staff is great! UHAUL SUCKS

FAWNDA JUMIRALE F. 
Rating:
5.0

Customer did not leave a comment.

cary H. 
Rating:
3.0

Opted out of insurance (14. Was charged anyway) staff was great but truck was not clean

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

JOHN SANTOS G. 
Rating:
4.0

This location seemed a little short staffed, but it was the end of the month, and a lot of people were preparing for a move.

BETTINA C. 
Rating:
5.0

Customer did not leave a comment.

ANDY LEE H. 
Rating:
5.0

Customer did not leave a comment.

anne L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW LAWRENCE G. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
1.0

They didn't have the truck I reserved. Was given a smaller one. They quoted me a lower price after I asked twice, print out was never signed because their WIFI wasn't working. I returned the truck before closing same day. They made me do it online return even though 2 people were at the desk. Online wouldn't work. Tried 3 times. Left keys in drop box. They then charged me after hours fee and doubled my original printout quote when I recieved receipt next day. It's unacceptable and I need the balance back ASAP.

tonya W. 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

Fantastic customer service. From check in to return the people there were friendly and professional. Always rent from this location.

CLAUDIA V. 
Rating:
5.0

The Carson City uhaul is a real asset to our community. I have used them many times in the past.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Deborrah D. 
Rating:
4.0

The staff at this location were professional and very helpful.

James M. 
Rating:
4.0

Staff member should not be smoking while checking in the return vehicle

Tonya L J. 
Rating:
3.0

After getting my truck, I found a baseball hat and a water bottle on the passenger side so it was apparent that the truck had not been cleaned. I wiped it down and threw away the water bottle. CLEAN THE EQUIPMENT, THE PANDEMIC ISN'T OVER

Toni W. 
Rating:
2.0

The vehicle was not at a full tank and they expected me to leave it at full. I was out 50 dollars because of this. I expected better from the place. The customer service was great but didn't like the fuel issue.

Alfred M. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

They had everything ready, even though we arrived early.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
4.0

I was given the incorrect dolly for the type of car that I needed to tow I had to make two trips from Southlake Tahoe to Carson City to pick up the equipment on a split and was not reimbursed for my time, gas or mileage accrued on truck. RIpOFF.

Terrylynne T. 
Rating:
3.0

Inventory was depleted on 2” balls for towing, the most common size! There was room for mostly 2” balls on the shelves. But the service was prompt and friendly once we got back from Napa Auto Parts to purchase a ball.

Mildred K. 
Rating:
5.0

Be sure to fully debrief customer before departing the site. The only small glitch in my rental was not being told how to manage the sliding door latch on the trailer. There were no written directions about the need to adjust the latch before raising the door full open.

Todd L. 
Rating:
5.0

window was dirty. USB and 110 volt outlets both inop.

JONATHAN H. 
Rating:
3.0

Arrived at store 8 minutes to 7:00 store was closed first person said they would not take the truck from us. Manager came out and returned the truck we paid for 20 miles and got charged we only went 7 miles and we're charged mileage

Gary P. 
Rating:
5.0

Great staff had our rental ready to go - the truck was clean and easy to use for our short local move. Quick check in upon return. Highly recommend this location and the team that took care of us!

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Bryan G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corey C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alberto V.  |  First Impressions 
Rating:
5.0

A bit spendy compared to other local options. But no complaints.

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES CHRISTIAN S.  |  Overall Experience 
Rating:
5.0

your staff was great

JAMES CHRISTIAN S.  |  First Impressions 
Rating:
5.0

Friendly, honest and straightforward. Fast and convenient.

Andrew B.  |  First Impressions 
Rating:
4.0

It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch

Daniel L.  |  Online Move In 
Rating:
5.0

Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A

Ana W.  |  Overall Experience 
Rating:
5.0

I would like to thank Christy Holcomb for great customer service .

Mike B.  |  Overall Experience 
Rating:
1.0

Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!

Maura L.  |  Overall Experience 
Rating:
5.0

You have a Great team there. Keep up their good work.

Russell M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim L.  |  First Impressions 
Rating:
5.0

They were very helpful.

suzi s.  |  First Impressions 
Rating:
1.0

Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness

thomas j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Online Move In 
Rating:
4.0

We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.

leesa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael f.  |  Overall Experience 
Rating:
3.0

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Melissa W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shane c.  |  Overall Experience 
Rating:
2.0

I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.

jeffery h.  |  Overall Experience 
Rating:
3.0

I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.

Michael V.  |  Overall Experience 
Rating:
5.0

The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.

Shirley M.  |  Overall Experience 
Rating:
5.0

Got in and got out quickly, effectively and efficiently!

Ana W.  |  First Impressions 
Rating:
1.0

The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

robert b.  |  First Impressions 
Rating:
4.0

The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!

Jacqueline C.  |  Online Move In 
Rating:
5.0

The manager was amazing and very professional. It was a great experience!

vickie a.  |  First Impressions 
Rating:
5.0

The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.

Teresa C.  |  First Impressions 
No reviews have been submitted for this location.

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