Customer did not leave a comment.Kirk W.
Customer Reviews for U-Haul Moving & Storage of Carson City
Carson City, NV 89701
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CASSITY M.
Customer did not leave a comment.Diane B.
Customer did not leave a comment.Alex D.
Your new Manager is Amazing! He was kind and helpful.James G.
JP, Rusty and the crew were AWESOMEThomas B.
Customer did not leave a comment.duck F.
Awesome service and awesome peoplejesse j. | Overall Experience
Nice people. Easy to rent and return.Douglas H.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.RON H.
Nice people at the office in Carson CityMark Z.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.Jennifer W.
I didn't appreciate having to go 40+ miles from the original contracted drop off location. Honestly a 50 credit was not sufficient enough.David D.
Customer did not leave a comment.David R.
Christy and Sam were very professional and helpful. We were able to receive and return our trucks in an easy manner. Christy always goes above and beyond for us! Thanks UHaul, Christy and Sam! JoyceJOYCE B.
Customer did not leave a comment.Mark Z.
Customer did not leave a comment.Richard S.
I picked up a dirty truck here at Kwik Serv Placerville dr 150 Placerville Dr Placerville, CA 95667 I was charged a $200 dlls cleaning fee, after I summit pictures with the evidence. Take care of your customers.Hugo J.
Customer did not leave a comment.chad S.
Customer did not leave a comment.Susan S.
I filled it right where they said to still charge me an extra 15 dollars even though when I was there they told me I was going to get a credit of 11 dollars. And they are rude. And I would not recommend uhaul to no one. Making me fill up after spending almost 200 dollars in gas. And 450 just to take it and use. It's a rip off.Danielle P.
Fix the heater and hire more pleasant staffChris P.
Hire people who are customer friendlyDouglas B.
The uhaul was actually towed to this location, but we had stopped here per David to pick up a dolly. The lady working was extremely helpful and very friendly. We would like to commend David Jaynes at the Reno traffic center and Jimmy the owner at pacific gasoline in Gardnerville Nv. They have both been extremely kind, friendly, and helpful to us, and they both went out of their way to help us get in a safe uhaul truck for our trip to Arizona. David Jaynes, made all of the arrangements, for us to get this first uhaul with problems towed back to this location. We would like to give a Big Thank You to, David Jaynes, Daniel, Ashley, Rob, and Jimmy for taking such good care of us. We sincerely appreciate all of you!Gary H.
Customer did not leave a comment.chelsee g. | First Impressions
Customer did not leave a comment.VALERIY K.
Customer did not leave a comment.Cynthia C.
Customer did not leave a comment.Brent G.
Customer did not leave a comment.RODNEY D.
Christie is great. I would hire her.James J.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Linda B.
They were very helpful when I was uncertain as to use the "new (to me) mobile check in" process for reviewing and approving/denying vehicle photos.Roberta R.
Customer did not leave a comment.Lorena H.
Customer did not leave a comment.diane A.
Rusty was amazing!! He helped us get a truck and a trailer last minute and was amazing with his customer service! Would definitely recommend this location to anyone!Kathleen R.
We had originally had reservations for Incline Village, and were told one day before that the trailer wasn't there. This was very upsetting. The people of Carson city saved us and thank you Carson city, even though it was out of our way..Theresa A.
The girl at the counter was rude and didn't seem to care if she helped anyone at all. The employees here appear to have many issues with the computers which in turn makes the rental process longer and frustrating. I would rather slam my hand in a door than have to walk back into this uhaul for any reason. The man who returned my truck was the first and only competent employee that I dealt with. Big thanks to that guy!Valerie T.
never had a problem staff is friendly and efficientMelissa W.
The rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.AUTUMN P. | Overall Experience
Customer did not leave a comment.Denise V.
Customer did not leave a comment.GaryandKatherine S.
Customer did not leave a comment.SANDY G.
Customer did not leave a comment.Jenny C.
Upset that I rented this for 4 days but turned it back in early thinking we would get credit back for the 2 days we didn't use it. We were told no so while you got the truck back early, we could have kept it for 2 more days.Todd M.
Had no issues.liz K.
Customer did not leave a comment.Glenda H.
Customer did not leave a comment.Paul R.
No improvement required. The woman who checked us in did it quickly, efficiently and with good humor, plus pointed us toward a restaurant nearby. Very helpful and pleasant. What a relief not to have a long wait or a big paperwork hassle after the stress of a long move!Kenneth H.
Customer did not leave a comment.John C.
Customer did not leave a comment.SANDY G.
Samantha aka â€œSamâ€ was very rude and showed no respect twords me or my elderly father . Flat out horrible experience picking up but dropping off was a delight he was super friendly and outgoing , great guy !Marcelo N.
Quick checkout service.Elizabeth W.
Customer did not leave a comment.Nicholas V.
Customer did not leave a comment.Ramon C.
Very friendlyJames L.
Hi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome 😎 with a side of 🤣 FUNNY!annabelle f. | First Impressions
The service was amazing! nothing needs to be changedDuane G.
Customer did not leave a comment.Rafael O.
Alan was very helpful with our return cAnoinette T.
Customer did not leave a comment.ken H.
My company rented this U-Haul for 14 days. Then the operations that we were going to do got canceled so we returned the U-Haul the next day. U-Haul then charged us almost the full amount instead of giving us a credit they charged us just about the entire cost for one day we will never use U-Haul or this facility again ever and we will let everyone know how we were treated.Steve C.
Customer did not leave a comment.Tristan B.
Alan was awesome!Melissa M.
Allen Brown was amazing !!!!Nancy L.
Customer did not leave a comment.lynn g. | First Impressions
Very efficient and easy drop-off.Mitch C.
Better training on employees phone apps. Test them every day for one week for knowledge on usage of apps when it comes to returning a vehicle or trailer.Michael S.
I was very pleased with the equipmentNick D.
Customer did not leave a comment.Brenda F.
Customer did not leave a comment.ronald D.
We were greated this trip as well as a trip in early September by a VERY unfriendly/rude woman named Sam. Not room here to go into details, but I have to say that the experience was completely saved by a man, (I asked for his name) Allen. He was extremely helpful with everything. I hope he gets commended.Greg H.
Very pleased with the staff and all services I used at the Carson City location.Patti C.
Customer did not leave a comment.MONICA Y.
I'm happy with the service I had with Christy and Allen, thank you for your help!Thomas B.
Allen was very friendly and very helpful. Made my experience much better dealing with himElias L.
Customer did not leave a comment.KIM S.
Ms. Holcombe at the desk and Mr. Allen at the check out were excellent and made the rental process very convineant. Thanks, Mohammad SadrolashrafiMohannad S.
Trying to do mobile check in was horrible. I ask for help and told by the GM I need the app. No I don't. Then I get a truck with no gas. I drive 10 miles and gas light comes on already.Kye J.
The tucks that were for rent were pretty old! And beat up. They were clean and in operable condition. The yard staff Allen was great and super nice !Jeffery B.
Alan was awesomeâ€”look forward to seeing him again. Good equipment, and everyone is friendly and helpfulâ€”I think this is a great resource for Carson whenever you need a rental.ALEXANDER A.
Good installdonald T.
Everyone was very nice, especially Alan!Vicky F.
First time storage user and it was a very good experience at every level.Patti C. | Overall Experience
Maybe some drink and snack machinesEddie H.
Customer did not leave a comment.JOI G.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Paul V.
Was not totally satisfied with the hitch installation, was not offered an upgrade to the wiring harness from a 4-prong that was installed. not a clean install as the wires shows, is not mounted to frame, the 4-prong just hangs secured by a zip tie. Does not appear to look like a professional installation, I'll have to get it modified somewhere else.JACK B.
I was very pleased with the truck I rented.Nick D.
Nothing, everything was greatCarla H.
One tire on the trailer had the wear bar showing and the tread separated approx. 6 hours into the trip causing a delay until a mobile mechanic was able to replace the tire; otherwise the trailer was fine. A little closer attention to detail/pre-rental inspection would have saved time and increased safety.Kevin F.
The place was just fine but it was 30 minutes away from where we were going to rent a uhaul and we had to uber to it which cost an extra $60Alfred L.
I am filing a claim it stated I had 1/4 tank when I took the truck I looked down and saw that it was almost on empty I took a picture and shows the mileage . The rep did not advise me to go and upload anythimg wrong with the truck for example milage off by .06 and the gas had I know it would have been first thing I did as this was my first time renting from uhal now I'm being charged $70.00 to fuel the truck when it was not fueled when I got it .leticia M.
Customer did not leave a comment.Robert L.
We dropped it off before they were openJudy L.
I was there like 5 minutes before actual opening time at 7am and the lady already working did her best to avoid me and I just wanted to ask a question . I knew they were about to open in 5minutea and I just wanted to ask where to drop off rental truck . She was rude overall but everyone else was very helpful and respectful except the LADY .Ricky O.
Small missing part that was put on immediately upon it being noticed.Debra H.
Excellent service.Bill G.
It is always a pleasure renting from this Uhaul location. Alan was awesome and super helpful. He is a great employee. Treat him right!Vale T.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Denise C.
Excellent people, very helpfulBill B.
Customer did not leave a comment.Amanda B. | First Impressions
Customer did not leave a comment.Ismael H. | First Impressions
Sam was amazing and super patient as I was trying to do several things as she was setting things up.Patti C. | First Impressions
Customer did not leave a comment.Joseph L. | First Impressions
Customer did not leave a comment.MARILYN FLAKE F. | Overall Experience
Customer did not leave a comment.suzanne b. | Overall Experience
Customer did not leave a comment.MIRANDA P. | First Impressions
Great people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!Charles L. | First Impressions
It was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn’t. When I called. I was flatly told “no”. This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.Kimm B. | Overall Experience
Staff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.Monya C. | First Impressions
Customer did not leave a comment.FAWN DIANNE L. | Overall Experience
Customer did not leave a comment.Barbara J. | Overall Experience
Sam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn’t appreciate a more awesome team and staff!Adriana W. | Overall Experience
Customer did not leave a comment.Lisa C. | Overall Experience
An excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.Lisa C. | First Impressions
Thank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎TODD H. | Overall Experience
FYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!Eugene G. | Overall Experience
If you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.Eric T. | Overall Experience
Very helpful and accommodating staff.Nick A. | First Impressions
Very helpful service. Everyone was very nice. Place was clean. Would recommend to other. Thank you.NORMA LIZBETH B. | Overall Experience
Customer did not leave a comment.Craig S. | First Impressions
I was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.GARY DOUGLAS P. | First Impressions
When we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn’t get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn’t safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by managementTina N. | Overall Experience
Customer did not leave a comment.Sylvia V. | First Impressions
thank youTerri G. | Overall Experience
Brenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.KATHLEEN S. | Overall Experience
I'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.Amber D. | Overall Experience
Customer did not leave a comment.lydia s. | First Impressions
I am quite upset that your companys discontinued the auto outdoor parking 🤪 your price was fair and it’s convenient so not happy I had to give up my spot to a place that’s much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50,000 and it was comforting to drive by and see it daily.Brentwood B. | Overall Experience
Ruben was professional and personable. Great customer service!ROSEMARY L. | First Impressions
Very helpful and courteousSAM M. | Overall Experience
Yes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dollySHANNON S B. | First Impressions
Thank You Christy HolcombMike B. | Overall Experience
Customer did not leave a comment.FAWN DIANNE L. | First Impressions
At times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.Lee Ann K. | Overall Experience
Customer did not leave a comment.Mike B. | First Impressions
Extremely helpful and polite. Gave instructions clearly. Nice to have people who don’t make the move harder than it already is.KRISTI ANNE M. | First Impressions
Very nice staff. Even though it is always very busy the staff are always very friendly and helpful.jesse j. | First Impressions
Great staff !Mike B. | First Impressions
Customer did not leave a comment.Darice P. | Overall Experience
Customer did not leave a comment.sandra s. | Overall Experience
Customer did not leave a comment.ERIKA E. | Overall Experience
Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔vickie a. | Overall Experience
Customer did not leave a comment.Wendy-Lynn M. | Overall Experience
Customer did not leave a comment.Darice P. | First Impressions
Customer did not leave a comment.Matthew G. | First Impressions
Customer did not leave a comment.Bryan G. | First Impressions
Customer did not leave a comment.Corey C. | First Impressions
Customer did not leave a comment.Alberto V. | First Impressions
A bit spendy compared to other local options. But no complaints.William P. | Overall Experience
Customer did not leave a comment.Steve B. | First Impressions
Customer did not leave a comment.JAMES CHRISTIAN S. | Overall Experience
your staff was greatJAMES CHRISTIAN S. | First Impressions
Friendly, honest and straightforward. Fast and convenient.Andrew B. | First Impressions
It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratchDaniel L. | Online Move In
Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo AAna W. | Overall Experience
I would like to thank Christy Holcomb for great customer service .Mike B. | Overall Experience
Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!Maura L. | Overall Experience
You have a Great team there. Keep up their good work.Russell M. | Overall Experience
Customer did not leave a comment.Jim L. | First Impressions
They were very helpful.suzi s. | First Impressions
Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudenessthomas j. | Overall Experience
Customer did not leave a comment.Ryan W. | First Impressions
Customer did not leave a comment.Thomas P. | Online Move In
We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.leesa m. | First Impressions
Customer did not leave a comment.michael f. | Overall Experience
Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!Melissa W. | First Impressions
Customer did not leave a comment.shane c. | Overall Experience
I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.jeffery h. | Overall Experience
I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.Michael V. | Overall Experience
The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.Shirley M. | Overall Experience
Got in and got out quickly, effectively and efficiently!Ana W. | First Impressions
The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.James R. | Overall Experience
Customer did not leave a comment.Michael V. | First Impressions
Customer did not leave a comment.Jim S. | Overall Experience
Customer did not leave a comment.Jackie B. | First Impressions
Customer did not leave a comment.robert b. | First Impressions
The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!Jacqueline C. | Online Move In
Customer did not leave a comment.jerron p. | Overall Experience
Customer did not leave a comment.Gail J. | Overall Experience
The manager was amazing and very professional. It was a great experience!vickie a. | First Impressions
Great place, great staff!Jeffrey T. | Overall Experience
Everything was great the staff was greatTrisha C. | First Impressions
The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.David M. | Overall Experience
Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.JANET B. | First Impressions
Killian was great!!!THOMAS L. | Overall Experience