I can’t think of any improvements at all. All the employees we dealt with were polite and friendly. We decided to change our truck size at the counter, and it was no big deal. Btw, we loved the van that we rented!
Marcia HCustomer Reviews for U-Haul Moving & Storage of Carson City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My automatic payment was taken out on the 14th of every month. Now I was of the understanding that I would receive any dates of funds refunded even I didn't empty my unit on the 14th. As I emptied my storage unit on the previous date 07 01 2025 I believed I should receive a refund 0f 13 days. I was previously told by one of your employees when I first moved in on a week ago I would be refunded any days I was not storing anything there. Yesterday your employee who checked me out of the unit ,was rude and would not pro_rate me (refund) the 13 days. Please look into it and feel free to call me at 5105123359. Respectfully yours RaulFlores
RAUL F | Overall ExperienceLove this location.
REBA S | First ImpressionsExceptional Service from a Standout Employee – Tyler As a Fractional CEO who works with executives and scaling companies, I’ve learned that talent is everything—and truly great employees are rare. I’ve now been to this U-Haul facility multiple times, and every time I’ve had the pleasure of dealing with Tyler. His professionalism, calm demeanor, and ability to truly listen and help customers is far above standard. He carries himself like someone who takes pride in what he does, and it shows. In a time when service is often rushed or indifferent, Tyler stands out as someone who cares, represents the U-Haul brand with class, and delivers an experience that makes people want to return. That’s rare. And that’s valuable. Whoever’s reading this—I hope you recognize what you have in Tyler. He deserves acknowledgment, advancement, and every opportunity U-Haul has to offer.
Gene V | First ImpressionsI'm disabled, staff very helpful, professional. Premises very, clean, secure.
SHELLY L | Overall ExperienceWe had mice in our outdoor unit in spite of traps. The door seals aren’t the best. The cement is crumbling on the outdoor units at the seals. Otherwise we were fine for the year we were using the unit.
jarlath h | Overall ExperienceThe UHAUL employee, Tyler, was amazing! Assisted us incredibly! We got all information and direction given to us easily and clearly. Service is the key point to any review I give and the service given to us was remarkable!
Todd R | First ImpressionsSupreme çustomer service. Derrick was excellent.
Barbara H | First ImpressionsGood experience. Helpful staff
Lara C | Overall ExperienceVery easy to rent and close out.
Elizabeth M | Overall ExperienceA pesar de que no hablo inglés Hicieron lo posible para entenderme y ayudarme a encontrar lo que necesitaba Gracias por el mes gratis de storage Primera con el servicio y quedé satisfecho
LUIS R | Overall ExperienceYeah everybody was friendly nice and it was clean besides you have a problem with mice I didn't appreciate the mice droppings everywhere all over my stuff but beyond that yes it was great experience
Mitzy M | Overall ExperienceGracias por su ayuda
LUIS R | First ImpressionsBest U-Haul facility I’ve experienced. Moved 15 times in the past 13 years and use U-Haul a lot. Very friendly staff!
robert g | Overall ExperienceStore manager was super nice!
Sherry L | First ImpressionsMy current personal challenges had me at my breaking point and I was literally in tears trying to navigate my situation when the staff and management came thru with kindness and compassionate consideration and made special accommodations to make the truck and storage rentals flow seamlessly together especially with the many changes around my situation and circumstances!!! My daughter and I are so very grateful to be able to count on them when we really needed something to go right, as nothing else in our personal circumstances was!!! I cannot express enough how awesome the staff and management both were!!! And even the staff we did not deal with directly were professional and courteous! THIS UHUAL LOCATION WAS ACTUALLY THE HIGHLIGHT OF OUR WHOLE EXPERIENCE AND WE WILL NOT GO ANYWHERE ELSE WHEN WE HAVE TO ‘MOVE’ AGAIN!!! They all deserve some recognition for the time and effort that they all collectively have contributed towards fulfilling each and every CHALLENGE I WAS FACING!!! THANK YOU ALL FOR ALL YOUR HELP, & KINDNESS!!! We appreciate all your efforts!!!
CHRISTY W | First ImpressionsNice and friendly staff committed to provide a good service
LUIS D | Overall ExperienceThe staff made one feel like they were part of the family. Always courteous and helpful. Will recommend this business to others and if the need arises I know who I will go back to.
SUSAN C | Overall ExperienceWill definitely use this U-Haul facility again!
Ramona B | Overall ExperienceJOhn Paul was terrific! It was a holiday and the beginning of the month. He went the extra mile and called a double booked resesrvation and then called me back. He got UHaul two customers instead of one! He handled my situation beautifully and was extremely courtous on the phone and walked me through the whole process. He deserves whatever reward or appreciation recognition you give your employees!!
Bonnie P | First ImpressionsThe best of the best!
ADAM W | First ImpressionsVery professional and courteous!
Ramona B | Online Move InJp and Charles definitely understood a very difficult situation and went above their job requirements to accommodate. I'm appreciate their outstanding customer service skills
JAMES B | Overall ExperienceThe staff were helpful and friendly
SUSAN C | First ImpressionsI would not recommend the facility where we picked up.
Tina M | Overall ExperienceThe only comment i have is from the store we picked up from, you need to take a look. It is the dirtiest place ive seen, i would not put my name on it. Im serious, it is foul. This store is top notch.
Tina M | First ImpressionsMoving is stressful as it is, emergency moving even more. The staff at this location did not add to the bad situation at all, in fact Harley and the rest of the team helped to remove some of the stress. I want to thank you guys sooo much, I see pizza in someone’s future as soon as things have settled for me. I have used CC U-Haul in the past and will continue to do so in the future.
Michael C | First ImpressionsI was promised a free months rent after I rented a 6'×12' U-Haul trailer in Poway, California. I arrived at the Carson City, Nevada. I arrived on the 3rd day at around 6:00 pm and the staff checked me right in, gave me a free lock and key for the unit after I was checked in, no charges, no questions asked, and I was given a: 24/7 access card, and I stayed 26 days and left the unit and headed on to; Caldwell, Idaho! The unit was clean, well lit, secure, and I never had any difficulty coming or going getting in or out of my unit even at 3:00 am in the morning moving out on the 22, of December! The staff was professional, very helpful, and most accommodating every time I needed anything, and gave me good instructions for dropping off my trailer after hours, and dumping off trash in their large dumpster, which I was given permission to use! All and all, I had an A-1 experience and stay with both the trailer use and rental, and with the free month's rent and usage of the U-Haul facility in Carson City, Nevada! And so far no additional charges, fees, or complications have been occurred! Also, this facility was beautiful, very large, full service, and stocked with a large variety of trucks, trailers, and tools to make your moving experience easy and hassle free, and thus far, they have kept their agreements of no further charges, or attempts to collect hidden charges! And the evening I arrived, they checked me in, no tricks, no charges, as promised! Well done U-Haul!***** AND: THANK YOU U-HAUL OF CARSON CITY, NEVADA...
STEVEN H | Overall ExperienceBest part is when I locked my storage unit’s door open, instead of locked. They notified me within 24 hours, and let me know they did a walk by every day. Great job.
Will P | Overall ExperienceYou all gave us old raggedy truck I had to keep putting gas in it must need a tune up I moved from Nebraska to Nevada I didn’t appreciate the truck at all and even the windshield wipers didn’t work well we had a bad experience. I already paid 2083 dollars to rent truck if the truck isn’t working properly it should not be rented out .I wasn’t satisfied at all
MARILYN J | First ImpressionsVery helpful staff made my move a lot easier.
Erik W | Overall ExperienceThey were friendly, courteous, got me checked in right away, and I was given a 24 hour pass to get my stuff unloaded which took me several hours, then they gave me instructions on how and where to leave the trailer that night in the yard, and all went well! The whole experience from the time and place where I rented the 6'×12' trailer in Poway, California, they were the best folks I have ever had the privilege too rent from, amazing, especially Mary, The manager, God bless them both! 🙏And the gentleman who set up my storage unit and checked me in, was a real professional, I thank him as well! Well done U-Haul! Steve H... ⭐⭐⭐⭐⭐!!!
STEVEN H | First ImpressionsEverything was good business and staff wise. I would not recommend someone here solely based on how terrible the foundation is. It makes loading/unloading very difficult and if you had a trailer there is absolutely no way you could use this unit.
Danielle A | Online Move InWhenever I called or came into the facility everyone was very helpful and very nice thank you so much
Karin S | Overall ExperienceSuch a well run place. All the employees are kind and professional. They were so helpful.
Valarie W | Overall ExperienceStaff is so nice and helpful. They are so professional and quick at getting things done. No guess work for here. I will tell everyone to do business with store. Great people work here. Thank you
Valarie W | First ImpressionsI don’t think there should be additional after hours charge for those who work graveyard or different hours of the normal business day when I’m paying I should be able to get into my unit at any hour that’s convenient for me
Challena B | First ImpressionsHelpful staff, friendly, accommodating!
Debbie K | First ImpressionsJP and staff were phenomenal. The first thing I noticed is how they interact with each other. Everyone worked cohesively as team and were respectful. We needed a larger unit than originally planned and JP jumped into action. Very impressed. Happy I chose this Uhaul storage center.
Ashli V | First ImpressionsThere is a woman who works days at the Carson city office. She is rude! And not just with my work. She acts as if your customers owe her because she showed up for work. I don't know her name, she is maybe 5'4" dark shoulder length hair and works the opening shift but I will certainly be disappointed if nothing is done to curb the entitled attitude she has. The rest of your staff was very pleasant and professional. Because of her,I will not recommend your services
Sandra N | Overall ExperienceNice ‘employees
Rob E | First ImpressionsTo keep a very long story short and sweet: it’s been absolute insanity for the past two months trying to find housing and just the packing process itself is chaotic. So the fact that I could reserve my unit and my truck online at the same time for different days was amazing. Even when I had to change my truck pick up date it was one of the quickest things to get done, I just called and she was on it. The whole experience was great, all staff were incredibly helpful and kind. In all honesty, they gave us a really great start to our day and helped us feel not so stressed about moving this week
madisen s | First ImpressionsThe staff was so courteous and friendly and helping me get a truck and a storage unit! Thank you so much it made my day really nice.
Karin S | First ImpressionsThe increase in rent, without fail every year.
Nicholas A | Overall ExperienceThe BEST 👌 👍
irina s | Overall ExperienceJust work with me. Thx JH.
June H | First ImpressionsAwesome service and awesome people
jesse j | Overall ExperienceThe rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.
AUTUMN P | Overall ExperienceHi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome 😎 with a side of 🤣 FUNNY!
Tyler W | First ImpressionsFirst time storage user and it was a very good experience at every level.
Patti C | Overall ExperienceSam was amazing and super patient as I was trying to do several things as she was setting things up.
Patti C | First ImpressionsGreat people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!
Charles L | First ImpressionsIt was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn’t. When I called. I was flatly told “no”. This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.
Kimm B | Overall ExperienceStaff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.
Monya C | First ImpressionsSam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn’t appreciate a more awesome team and staff!
Adriana W | Overall ExperienceAn excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.
Lisa C | First ImpressionsThank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎
TODD H | Overall ExperienceFYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!
Eugene G | Overall ExperienceIf you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.
Eric T | Overall ExperienceVery helpful and accommodating staff.
Nick A | First ImpressionsVery helpful service. Everyone was very nice. Place was clean. Would recommend to other. Thank you.
NORMA L | Overall ExperienceI was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.
GARY D | First ImpressionsWhen we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn’t get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn’t safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management
Tina N | Overall Experiencethank you
Terri G | Overall ExperienceBrenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.
KATHLEEN S | Overall ExperienceI'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.
Amber D | Overall ExperienceI am quite upset that your companys discontinued the auto outdoor parking 🤪 your price was fair and it’s convenient so not happy I had to give up my spot to a place that’s much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50,000 and it was comforting to drive by and see it daily.
Brentwood B | Overall ExperienceRuben was professional and personable. Great customer service!
ROSEMARY L | First ImpressionsVery helpful and courteous
SAM M | Overall ExperienceYes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly
SHANNON S | First ImpressionsThank You Christy Holcomb
Mike B | Overall ExperienceAt times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.
Lee A | Overall ExperienceExtremely helpful and polite. Gave instructions clearly. Nice to have people who don’t make the move harder than it already is.
KRISTI A | First ImpressionsVery nice staff. Even though it is always very busy the staff are always very friendly and helpful.
jesse j | First ImpressionsGreat staff !
Mike B | First ImpressionsUnits are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔
vickie a | Overall ExperienceA bit spendy compared to other local options. But no complaints.
William P | Overall Experienceyour staff was great
JAMES C | First ImpressionsFriendly, honest and straightforward. Fast and convenient.
Andrew B | First ImpressionsIt might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch
daniel l | Online Move InCollin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A
Ana W | Overall ExperienceI would like to thank Christy Holcomb for great customer service .
Mike B | Overall ExperienceEvery month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!
Maura L | Overall ExperienceYou have a Great team there. Keep up their good work.
Russell M | Overall ExperienceThey were very helpful.
suzi s | First ImpressionsChristie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness
thomas j | Overall ExperienceWe got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.
leesa m | First ImpressionsEverything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!
Melissa W | First ImpressionsI had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.
Jeffrey H | Overall ExperienceI found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.
KRISTA V | Overall ExperienceThe general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.
Shirley M | Overall ExperienceGot in and got out quickly, effectively and efficiently!
Ana W | First ImpressionsThe facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.
James R | Overall ExperienceThe general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!
Jacqueline C | Online Move InThe manager was amazing and very professional. It was a great experience!
vickie a | First ImpressionsGreat place, great staff!
Jeffrey T | Overall ExperienceEverything was great the staff was great
Trisha C | First ImpressionsThe only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.
David M | Overall ExperienceAre you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.
JANET B | First ImpressionsKillian was great!!!
THOMAS L | Overall ExperienceGreat company! There when you need them.
kevin m | Overall ExperienceCraig was was very helpful and fast.
Jeffrey T | First ImpressionsYour manager dont remember her name gets it done thank you.
henry p | Overall ExperienceNeeded to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.
Jim S | First ImpressionsThe fact your online profile doesn’t matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.
Michael C | Overall ExperienceThis is absolutely the WORST U-Haul store I’ve ever run across. I’ve been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.
Hilary G | Overall ExperienceThe staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.
Teresa C | First ImpressionsKillian and Craig were both very helpful and caring. Overall a very good experience.
THOMAS L | First ImpressionsIt was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...
Hilary G | First ImpressionsWe had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.
Cynthia B | First ImpressionsI rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.
Jan F | Overall ExperienceEverything was taken care of properly.
Michael G | First ImpressionsOverall experience was very good!
BOB B | Overall ExperienceAverage rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.
Anthony D | Overall Experiencewhen we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.
John N | Overall ExperienceI am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.
MICHELLE C | Overall ExperienceThe staff and managers were terrible.They wouldn’t work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.
Noya G | Overall ExperienceMy overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.
Helen K | Overall ExperienceThank you!
Jody M | Overall ExperienceSteven and the other staff here were amazing. I had a predicament that isn’t a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.
MEGAN P | First Impressionsyou all are awesome, thank you
Brinda S | Overall ExperienceKillian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great
TERRI H | Overall ExperienceGreat kids
bobby b | ReservationYou didn't have reservation You didn't want to honor the free month for truck rental Staff was rude
Scott T | ReservationVery well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.
JANET J | Overall ExperienceVery nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.
mike c | Overall ExperienceGM Stephen was rude and threatening due to errors made by uhaul not us.
Brett H | ReservationI always use U-haul
SHIRLEY M | Overall ExperienceThe staff are not well supervised. Felt like a hangout for people than a job.
Jim W | Overall ExperienceThe Facility was fine but I don’t understand why my u-boxes could not be shipped to Reno. It’s not the facilities issue. It’s U-Haul logistics that was troubling.
Thomas M | Overall ExperienceThe wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.
january r | ReservationVery busy but efficient. I no longer need storage. Thought I had called and cancelled.
SUSAN K | ReservationNo issues.
ALEX B | Overall ExperienceThe desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.
Chris A | Overall ExperienceMy comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.
DARRYL A | Overall ExperienceStaff was very helpful and professional.
Kimberlee B | Overall ExperienceEntire staff is always so pleasant! Thank you for all of your help.
Ashley M | Overall ExperienceKilliam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.
Linda M | Overall ExperienceThe payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..
Jason B | Overall ExperienceThe policy that prevents forklift use after 4:00 is inconvenient.
Noah R | Overall ExperienceNone
Rafeal B | Overall Experience