Customer Reviews for U-Haul Moving & Storage of Cayce

Rating:

5.0

Everyone was so helpful, kind and was pleasant.

Rating:

5.0

You need more Flat carts at times with only 2 push carts i didnt have one to use.

Rating:

5.0

Jeremiah was awesome. He was courteous, professional, and very efficient. I would definitely use this location again.

Rating:

5.0

Maintain the kind of management and staff that is currently employed at this location and location in my opinion will always be a success

Rating:

5.0

very clean and flawless experience dropping off the 26' with a car trailer and plenty of room to maneuver in the parking lot

Rating:

5.0

The staff at the pickup location did a great job helping me get set up and making sure that I knew how to use the car dolly for towing.

Rating:

3.0

One employee attitude was very aggressive and the others followed the mood swing. When I entered I was not greeted and walked in on one of the representative leaving a bad voice mail to someone who he said attempted to steal equipment. I felt like they were using that energy as if I was another customer coming in to steal the equipment as well because they kind of ignored me and conversed on the situation as if I wasn't their. I felt that conversation should have been a private employee meeting. Another customer walked in and in shock he started to apologize that the situation was happening to him. I felt he apologize to diffuse the situation just so he could get good customer service. I went to another location previously he had the same situation happened but was not rude to me but it just so happened it was the equipment I wanted that had not been returned so I went to this location. I was thinking about leaving and not renting the equipment from them but I changed my mind because I drove 35 minutes and was away from my family to try to rent a trailer to get some stuff moved for our home. Customer Service training needs to be made at all locations

Rating:

3.0

The lady that checked me out need customer service training. She was very rude at times and showed an attitude. And was very short. The other gentleman who checked me back when I returned was wonderful.

Rating:

5.0

Very helpful, courteous, and efficient staff. Could not ask for more.

Rating:

1.0

Very poor communication overall. Had a problem with the truck and just want a simple swap out but they act like I breaking their leg. The wildest thing was they told me all the truck on the lot had the same problem with the AC not working and that is normal, are you kidding me. So pretty much their saying we know the problem is there but I still just take people money and deal with the problem later. In my case, they didn’t care not one bit!!

Rating:

5.0

Nothing…Fast service, and efficient.

Rating:

5.0

My reservation was transferred to this one, unbeknownst to me, but the staff was super professional and I was able to get my move completed.

Rating:

1.0

Promised refund of unused insurance days and was told no after the I called back 3 days later. Very poor professionalism bu U-Haul. David 781-710-8849

Rating:

1.0

I was charged twice and no one can properly explain to me why and now in faced with a overdraft and they did nothing to help the situation since they were the one who ran my card twice

Rating:

4.0

Returned the rental trailer on time. Was told that I would receive an email receipt acknowledging the return. Over 24 hrs later I still had not received an email. Contacted U-Haul thru chat and finally got the receipt I needed.

Rating:

3.0

Never received a receipt but received all other correspondence

Rating:

5.0

Customer service is great

Rating:

2.0

Lacks professionalism off top; staff is too relaxed and speaks negatively about other costumers that have left around existing customers. I observed this with the manager and his staff. Outside door on left side of bldg gets stuck consistently preventing you from entering even after you enter code. Myself and several others have experienced this upon our arrival to our storage units; we eventually will let one another in because we understand that management isn’t going to fix. Most of staff is ghetto, lacks business etiquette and proved complacent many times. Went to close out my unit and of 4-5 people behind desk nobody did or said anything. Only one person was with a customer but the other 4 or 5 were busy doing something else and still never acknowledged me. I ended up leaving and coming back later. Respect and good ratings have to be earned and so the staff, their interactions with customers, how they conduct themselves, and leadership from the top has to become the culture. I’m sure I’ll need storage again at some point but I will definitely stay away from this place.

Rating:

4.0

Equipment was not in the truck when I went to pick it up like it was supposed to be . The transmission in the truck would barely shift even when it was empty. The A/C was barely even cold . It had a handwritten message on the windshield that said DO NOT CHANGE Oil. Door locks were hard to open as well.

Rating:

5.0

Everyone at this location has always been very helpful and professional

Rating:

2.0

I call ahead and left a message a day ahead that I would come in early due to the hot weather,but the person did bother to the message and I didn't get my u box at an schedule time but longer and my schedule was messed up and didn't get finished until the closed which the u haul personal known but did charge me a late charge for not returning the van back which I got a late start due to them.

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

friendly and efficient

Rating:

1.0

Make sure your workers have better attitudes and know how to talk to customers when they come there to buy a rent, your Eunice or your truck.

Rating:

5.0

Friendly, helpful employees. All sorts of available moving tools and vehicles. Great, spacious location.

Rating:

4.0

I selected a different drop off location and was texted instructions to an address that was not an authorized U Hual site. It turned out to be a used car lot. Fortunately I passed the location I used for drop off on the way. Updating available locations would be helpful to future customers. Overall I was very satisfied other than the slight hiccup attempting to make my return. Thankfully it wasn’t after hours so it was handled easily.

Rating:

5.0

Quick and efficient customer service! Will be back!

Rating:

3.0

They have great truck availability and good staff. The last two times I rented a truck, the cargo area was so dirty I had to clean it out before I loaded it. This was disappointing. Also, on my most recent rental, the furniture dolly was not attached to the wall.

Rating:

3.0

The location was understaffed. The three who were working were doing the best they can, but they were already overworked at 9 a.m. on a Sunday! Overall, I am NOT HAPPY with the Columbia SC locations. Understaffed, and it doesn't matter where you put in your order -- the night before you will update the order with a location I did not choose. I had to pay for a ride share to arrive at this location, when I originally rented a truck at the ELMWOOD LOCATION which was walking distance.

Rating:

5.0

The individual that I spoke to helped me return the vehicle through the U-Haul app.

Rating:

4.0

The amount of time it takes to receive a final receipt could be shorter that’s was the 31 today is the 2nd and idk what I owe or is going to be refunded.

Rating:

5.0

The service with reservations and pick up was excellent!!!!!! I was so disappointed when I returned the trailer … I had issue trying to get it unhitched.due to me not being strong enough to lift… however it was still a staff member there and I asked her for help and she replied that she was off the clock and couldn’t assist me!!!!!!!! I was willing to help her . She was just so unprofessional. And had such a nasty attitude!!!!!!!! I had to call someone to help me and my mom to unhitch the trailer!!!!! In the near future I’ll be using U-Haul again… Thanks Ms. Johnson

Rating:

5.0

Angel helped me and my dad after no other uhaul rep would even direct me in the correct area via phone and walking to different stores. She stayed late to make sure our horrible day ended better and helped us find a moving truck and trailer after our car broke down

Rating:

5.0

The person at the desk went above and beyond to help me get the right vehicle.

Rating:

5.0

The management and team members were extremely helpful and professional. I am very happy with the services provided and would not hesitate to use this location again.

Rating:

3.0

The store seemed to be understaffed, as it took a long time to get the trailer checked out and get me on my way. That being said, the manager, Ahl, was very courteous and great to work with, but he could have used additional support staff.

Rating:

1.0

There were two people (one man, one woman) working at the time I checked out. The man was berating the woman while she was serving three guests in line and two over the phone. He was not helpful to any guest in the store or over the phone and made her handle everything while sitting beside her. When she asked for help, he would say rude comments to her. She stayed calm and respectful to every guest despite his atrocious behavior toward her. I will not be using this location again because of his behavior toward his colleagues. It was clear that he contributes to a poor work environment and I will not support a business that allows that kind of behavior.

Rating:

3.0

The price for the vehicles are misleading. I was excepting to pay 20 dollars for the day but ended up Paying 106.00. I’m currently waiting for my refund which I haven’t got an email about . I will be calling the location for an update.

Rating:

1.0

The facility needs professional process and courtesy training. I returned a trailer on time, but the facility and its employees really dropped the ball multiple times. It took multiple calls to contentious employees and three days later they finally checked the trailer into the system. Unfortunately they charged me an extra day due to their error. I am contesting this with U-Haul now. Unprofessional Contentious Unhelpful Undisciplined in business procedure.

Rating:

1.0

This guy keeps using my email address. Please remove me from any list. This guy is a convicted child molester. I don't care where he moves to he has nowhere to go. Thank you. Mike Elders Lakeside AZ

Rating:

4.0

Make sure the equipment is well oiled down and tested for using because one of the gears were rusty and very much not operational to use but I prayed and managed with the situation on the fact; that I had problems from the beginning of my unsatisfactory reservations from Sunday July 21st.

Rating:

5.0

Chris went above and beyond to help us hook up our trailer. It was very hot outside and he spent 15-20 minutes making sure our lights worked. Thank you!

Rating:

5.0

To improve for the next customer have a manager and staff on hand as the ones on Charleston HWY Cayce,SC.I would recommend anyone in my neighborhood to patronize that establishment.

Rating:

3.0

Not the facility at Cayce fault. They didn’t have my reservation, although I had it in me app. The were able to find me two smaller units near each other but not convenient. I had called Savannah in Monday to make sure they had me dropping the truck off at Uhaul of Cayce, since we were using the storage there. It was not, the person on the phone says she adjusted it. It was them showing Cayce as the drop off. But when o got to the storage place they did not have it listed. Do I had to drive way on the other side of town. Causing me to me over mileage and was charged for it. The App apparently does not work well their computer system. All this causing a lot of stress

Rating:

4.0

Great service

Rating:

4.0

Service the vehicles more often. The truck I had was leaking from the seal of the door during the rain so I got wet. And the check engine light was on the entire time.

Rating:

2.0

The agent does not know how to communicate with the customer.

Rating:

5.0

Everything was great!

Rating:

3.0

I was very dissatisfied that on the day prior to pick up (Sunday) I get an email changing my location to a store that opened 2 hrs after the pickup time I reserved. I had 17 teens meeting me at 930 to go to camp and they changed my new pickup time to a store that opened at 10. I believe you should have given me the 5x8 for the price of the 4x8 since I had to upgrade to pickup at 8am. I reserved this 2 weeks prior. I replayed to the change of status and even called the number to say unacceptable change but I got a reply 6 hrs after I picked up my trailer. I would not recommend uhaul to someone if they need it at a specific time especially on a Monday.

Rating:

5.0

The staff was so polite and helpful. They made a stressful situation easy.

Rating:

5.0

All staff were extremely friendly, helpful and “spot-on”with the most efficient insight and recommendations that fit perfect with my needs with move.. A+!!!! Thankyou Uhaul

Rating:

5.0

The manager and staff of this establishment located on Charleston HWY in Cayce SC to me and five other community members feels that their job description, personality and clean equipment is presented in a very professional manner.The company needs more employees like this total staff.Iwould recommend this location to any one.

Rating:

5.0

Very well done

Rating:

4.0

The employees at this location are quick and serve with a smile.

Rating:

1.0

I had a horrible experience with my pick up location in South Carolina when returning the UHAUL. One of the workers named Lexi at the 1500 Charleston Avenue location in SC was rude ASF & refused to help me when I called about problems I was having with the auto transport. She even hung up on me twice and my family and I had to figure things out in the rain. Overall 2/10 for the experience at UHAUL. Horrible introduction to this town. A shame.

Rating:

2.0

The cab was pretty dirty and I was told that there was a quarter of a tank (which was also on the paperwork) so I was expected to return it with a quarter when it was on the gas light when I first got in. I ended up spending over 50$ on gas when I shouldn’t have had to.

Rating:

3.0

My pick up experience was great. The young lady who help was very helpful. Upon return the manager was angry with one customer who had a complaint and when it was my turn I felt the aggression towards me with a simple question. So my recommendation would be customer service friendliness. We all were waiting for almost an hour but no one had to be met with aggression from a manager. I always feel you get the spirit you give off and his was not very friendly. The other young lady was trying to help him but was not very knowledgeable of contract information. She was friendly and could not explain and he was not trying to assist her so frustration ran high in this building on that day. Cross training in a business is a must Take this from someone who worked customer service for 20 years

Rating:

5.0

A little understaffed, but the staff that were present were great.

Rating:

3.0

The only thing That was concerning. Was that there were bugs in the unit on my things? After I moved out, that was my biggest complaint

Rating:

3.0

Terrible service. Had to wait 20 minutes to get checked in and out. Understaffed.

Rating:

5.0

The whole team was nice and very professional

Rating:

5.0

Lacy provided great customer service

Rating:

5.0

When I came back to bring my keys, the sales person Natasha was dealing with a customer complaint and managed to take care of me at the same time. She deserves a pat on the back and a bonus for dealing with a pro sematic customer and handling my transaction like a pro at the same time. As well, the gentlemen that completed my pick up was awesome and the staff as a whole were welcoming and friendly. Best Uhaul experience I've ever had hands down. Thanks for having a great team. Made my move easy and helped me keep to my schedule. 100/10!

Rating:

5.0

Set the radio up before rentals... That's the only issue I had, after 2 recent rentals!

Rating:

5.0

Easy process

Rating:

1.0

Pickup was fine. Drop-off was a disaster. I told my pickup agent where I lived and where the best drop-off locations would be: Mount Pleasant or downtown Charleston, SC. I later received a text saying that I should drop off at a different location, several miles away in a different town. This was at 5:30 pm Sunday afternoon -- after business hours, unfortunately. After several unanswered calls to U-Haul's 1-800 number and an unsuccessful attempt to drop this trailer off at the location I first indicated would be best, I had to haul it all the way back home and wait until the next day to call a scheduling office in yet another distant town (Savannah) to ask permission to drop it off at that original location. This would mean I'd be late to work, but without that permission, I'd have to pay a "substantial fee," the agent explained. Suggestions for avoiding this: (1) Provide all your booking agents with a map showing the drop-off location closest to the destination address. (2) Hire more agents to answer phones. I was put on indefinite hold twice, where no one ever picked up. Even when I got a call back, I was put on hold for several minutes before an agent picked up.

Rating:

1.0

Absolute worst customer service experience I have ever had. Everything that could possibly go wrong, did. I had made a reservation online for both a truck and a storage facility. Upon going to two different U-Haul locations, neither of my reserved things were available. I flew to Columbia, South Carolina from Maryland that morning and had six hours to move my daughter out of her apartment. I wasted more than two hours, re-answering inane questions I had already answered online, only to have re-registration time out two different times because they took too long. I don’t understand why U-Haul has a website or a reservation system at all, if the things you reserve ahead of time are not available when you show up. The manager clearly didn’t care, and this was the worst customer service I’ve ever had in my entire life. I will be writing negative reviews on any website I can to explain this horrible experience. The only bright spot, was one employee named Natasha, who finally was able to get us a rental unit. Otherwise, I would have made a flight only to have to fly back with my stuff still in your truck and no solutions on what to do next.

Rating:

4.0

Faster service...

Rating:

2.0

The general manager here has no clue what he’s doing and he’s rude about it. He tried to charge us another month of rent because he didn’t pay attention or do his part of the move out process until he called me saying I was past due and I had to tell him what he was supposed to do. I’ve seen him be rude to customers and he has been rude to me when I rented a truck here. It was a “guaranteed rental” and we did not get the equipment we needed with that truck rental like we were supposed to. Again, he didn’t tell me that we wouldn’t be getting the appliance dolley, I had to go ask and he did not apologize for the issue. He just said “well I don’t have one of those to give you” and we barely got the last regular dolley. He had to run around and find one for us. Very disorganized location with horrible communication.

Rating:

2.0

The employees there are not accurate. Miss angel is the only one that was willing to help and get things back together. They canceled my storage. Not once but twice, which held up me having a U-haul truck for 3 days, instead of just 1 day, I was unable to get into my storage unit 3 times after doing a purchase agreement. There's a lady there with a very bad attitude that has long dirty blonde hair.But frizzy and I've been called today about the truck when I told angel that I would need it for an extra day because of the fact that girl got rid of my storage unit.And I was packed up to download one load.And then now they keep on calling for the truck. I feel like i'm being Harassed , when they do that , but is the inaccuracy And the lack of communication Beyond employees and the general manager

Rating:

5.0

Thanks for everything! All of you were very professional!

Rating:

3.0

Alh was very helpful and courteous, but the process to get the truck and storage unit was extremely slow. I was at the counter for easily 50 minutes before everything was complete. And that was after making online reservations days before.

Rating:

4.0

Good Morning Al, I was very satisfied with the individual that helped me yesterday upon arrival, Lacey. She was very attentive and helpful to us getting settled in to our unit. Unfortunately, I cannot say the same about the experience leading up to my arrival. I called 3 times and my wife called once. Collectively we waited on the phone in excess of 20 minutes for one simple question that never was answered because you stated you were the only one in the office. The third time I called you I told you I had a quick question and you said you’re going to have to continue holding as you were the only one in the office. I told you I had already waited and called several times and you placed me back on hold. Upon my arrival you were there and you told the individual working to only work out of one till bag “3” because you didn’t want to have to count all of the bags every night and it makes it harder on you, your child was there and you were yelling at the child in the break room on several occasions of being there. As you were leaving you told Lacey if she had any questions to call another co worker not to call you. Lastly you walked out and I watched and even took a photograph of you putting your child into your vehicle that was parked in the handicap parking spot. The lack of professionalism from the first interaction until the last is very disappointing. I have forwarded this email to U-Haul corporate in hopes they are able to rectify the situation and provide a better environment for customers and employees a like. V/R Shane Smith

Rating:

3.0

My code nor my card would work. They wouldn’t fix it until I told them to. The just kept saying the system must be down. I haven’t checked it since they finally fixed it so we will see soon.

Rating:

5.0

Tried to answer yes and excellent to the survey questions but it wouldn't let me.

Rating:

4.0

Storage unit 502. (Outside) has a sloped floor which is not ideal for stacking boxes.

Rating:

5.0

I loved it amazing staff amazing units and place

Rating:

3.0

Everything was good, just didn’t like I had to pay more because I didn’t wanna use my credit card!!!

Rating:

2.0

Some staff were great. But there were staff that I spoke to that were more concerned about the conversation they were having. My card to swipe did not work after 2 days. When I tried to get help the young man was too busy arguing with his baby mother. I will find another uhaul place to do business with. To top it off he made me feel it was my fault he charged my card after being charged for an empty unit. If he would have been doing what he is supposed to do he would know that I was gone for 2weeks. But again he was too busy with personal conversations.

Rating:

5.0

Location was very convenient and priced reasonably.

Rating:

4.0

Staff were friendly place was clean and fairly easy to access indoor unloading was nice. There was a broken window in one of the roll up doors making it a little dangerous could have happened the night before without someone noticing but other then that it was an easy move in experience.

Rating:

5.0

Everything about it was smooth

Rating:

3.0

^^^^

Rating:

5.0

I wish it were more accessible with my disabilities and it would be helpful if there was 24 hour access when moving into storage to allow for more time for someone who has disabilities and mobility issues resulting in being unable to move very quickly and having very little help. It also doesn't help when it is on such short notice due to leaving a domestic violence situation, along with difficulties getting information needed and actually being able to get the reservation made in a timely manner when I needed it. I have already discussed this with several people along the way, although I realize that very rarely do people truly hear and understand the struggles and limitations of those with disabilities or going through a domestic violence situation, most less both.

Rating:

5.0

Awesome staff and very knowledgeable staff!

Rating:

5.0

Uhaul had me Covered like Covergir! lol thank you for your excellent business!

Rating:

5.0

I had completed the UHaul signin process online, but the UHaul software made a couple of mistakes . Fortunately, when I went to the site to Checkin, the local site manager Michael Brown and an assistant Nafiz were wonderful and corrected the problems created by the software.

Rating:

5.0

I do want to Add that the Manager: Kevin is one of one of managers to be able to lead management team services. The best !!

Rating:

4.0

Loading doors wouldn’t work was a little frustrating after a long day of travel however staff was helpful with door

Rating:

5.0

I've always used this company for my moving needs. Totally worth it and very friendly 👌 😊.

Rating:

5.0

Excellent and helpful service. The manager/GM went above and beyond to help me on two separate occasions (1-helped me replace a key card and 2-gave me a friendly call to inform me that my unit lock wasn’t fully engaged) Would recommend this Uhaul storage facility to others in the area!

Rating:

5.0

Move in was fast and convenient. Well lighted and clean. Love the first month free with our truck rental.

Rating:

2.0

Made my reservation with them so it could be a smooth experience but however when I got there it was not. I arrived at the time I was supposed to and had to wait because it was only one person working and I was on a Time schedule.

Rating:

4.0

Rented a 10 x10 unit online. But when I arrived I found the space was two 5 x 10s with two small roll up doors. Could not use the unit as the doors were each too small. Had to make other plans. A refund was issued to my credit card. Staff was great to return my call with offer to provide a 10 x 10, but I had already located a space elsewhere.

Rating:

3.0

The people who work there when asked questions were not very professional at all, and the facilities are definitely not cleaned at all.

Rating:

5.0

The young man that helped was very helpful and friendly.

Rating:

5.0

I loved the location and the convenience. The staff was very helpful...The Managers (( Mike & Al)) were super kind and worked with me during my time of need to make sure I wouldn't loose my things ... ((Tiffany)) went above and beyond to make sure I received all of the documentation to close out my unit. I had been with U-Haul for about 9 months and would recommend this location to others. If I had to truly critique, I would say it would be nice to offer move in specials like $1, $5, first months rent to new comers. The over all condition of the LARGE facility is nice but some areas could use better lighting to see inside the unit when you are in the warehouse at night. FINALLY please offer 24hr access for those of us who may be night owls and need to do searching or moving after normal business hours.. I again thank you for taking care of my things and not being total SHARKS like some storage facilities can be and only want to auction off your things!!! THANK YOU!!!! *Tracey D*

Rating:

5.0

Awesome experience. Facilities were clean and tidy every time we came in. Plenty of packing supplies if needed.