Eugene can stop attacking customers with his questions about the truck while rented out to customers. He asked several questions about the rental while it was rented out under my name and during my time. It’s none of his business what I do with a rental truck during the 24 hours. I parked the uhaul at the office of the Uhaul because I could not find parking at my new place so stupid me assumed it would be safe to park at the uhaul over night but according to Eugene it was a dumb idea. I kept the keys in my possession because i obviously was obliged to keep the Uhaul until 1:30 pm and I got a call at 7:00 am asking why the truck was there and not the keys and truck. I informed them that the truck was rented until 1:30 pm and that I would return because I needed to put gasoline in the uhaul and return it at 1:30 pm that day. When I got there Eugene decided to attack and ask WHY I DID NOT TURN THE KEYS IN THE NUGHT BEFORE WHEN I LEFT THE TRUCK? I proceeded to inform him that I had rented at 1:30 pm and owned the truck for 24 hours. He proceeded to say that if the Ugaul was empty and no longer needed I should have returned it. I said no it’s mine for 24 hours and it’s not your business when I return until 1:31 pm. Then it’s your business but during that 24 hours it’s paid by me and I can wait til the last minute to return it or return early it’s my choice. I knew he was upset because he could have rented it out and made money on another rental and I did tell him this exact thing and he smiled and agreed with me. He said he lost out on making money. Well guess what buddy, you’re messing with my money! I own the truck 24 hours not 6 hours!!! Another thing, I accidentally left my wedding ring and diamond necklace in the truck and not once has he called to ask me to come pick it up or for him to mail it to me. I left for work out of state so I haven’t been able to come see him eye to eye and confront him about my jewelry but customers need to know, if you leave anything of value in the truck, YOU WILL NOT GET A CALL FROM HIM TO PICK UP!! He’s money hungry and extremely greedy! Do not rent from this location!!!
CINDY SCustomer Reviews for U-Haul Moving & Storage of Cedar Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great group of folks working at this site everyone was very helpful great customer service 👍👍👍
ANGELINA RExcellent service and assistance.
CARL DThe hall where our unit was not lit. All was good except the prices continually went up.
Jim E | Overall ExperienceStaff was very friendly for pick-up and return. Online experience to extend the reservation was seamless.
David BEnrique was excellent. He made the process very quick and easy. He was very professional and accommodating. Will definitely recommend the Cedar Park location to friends and family.
BREANNA HThe staff are always amazing wouldn’t change anything keep up the great work
KELLY HThe Uhaul representative that checked the truck out to me and back in was great! Very friendly and clear with explaining the process and made it smooth, quick, and easy.
BRIAN TThe young lady who assisted me was very friendly, authentic, and genuinely cared about helping me get set up with a storage space. I listened to her help a customer over the phone and she was exceptional!
JOEL C | First ImpressionsGreat customer service from both individuals I spoke with. They made sure I had everything I needed, and got me on my way in a timely manner, which was very much appreciated!
MATTHEW ONicely done, quick service pick up and return.Awesome.
RAY MGreat storage facilities
LLOYD K | Overall ExperienceExcellent service !
MICAH SThe headlight and indicators were not working in this equipment. Had waste lot of my valuable time. Even after that, the store charged me for extra miles.
VISHWAS SGreat customer service and the employees were extremely helpful!
DONNA WWhen arriving at the location I started the checkin process on the app. I had read the materials and as instructed had my license ready to go. Except that’s not all you need is it? After entering in my wife’s info and beginning to fill in a second person’s info, I saw the “passport” tab (ridiculous) and bailed on that process. Went inside, gave the attendant my license and was out in 3 minutes. Don’t make it MORE difficult to check out with your app.
Roger BSmooth efficient service, the staff at this location were pleasant and helpful, everything went to plan. Thanks to all involved.
ALAN HGreat staff, very helpful and courteous
HERMAS M | Overall ExperienceBeen there for three years everybody’s been great management been real nice. The ladies in the office are really nice also
Wade M | Overall ExperienceThis was the worst experience ever. I made a reservation two weeks in advance. Despite this, on arrival there was no truck assigned to my reservation and the location was closed. I was then routed to the nearest location that was open and that was just as awful an experience. They overcharged me and didn’t have all the blankets I had reserved. THEN , the woman working chastised us for not folding blankets when we were never told this was required
FERNIE MExcellent and courteous staff members (2 of them) provided wonderful service!!
ARIEL TThank you
CYNTHIA W | Overall ExperienceThanks, yall always make it so easy!
TIFFANY SThe staff were always helpful and friendly. I enjoyed my experience with Uhaul.
Donna U | Overall ExperienceGood people
Harold F | Overall ExperienceI loved it Mrs.Pam in her staff was so AWESOME made sure I understood everything the storage was well kept up in cleaned the staff was so very well respected.
ERICA C | Overall ExperienceThis was the best experience I have ever had with a U-Haul rental! Top notch!!!!!
JAMES RBetter explain there may be a wait time for online check in approval so we don't have to annoy the staff inside
AUTUMN PA great customer service: fast and clear
BEK AVery pleased with this experience.
GERALD MHighly profesional
EDGARDO GEverything was good.
KAREN SI really appreciate it you made it convenient and worked with me Ty
PAYTON AHad no problems.
KAREN SEverything went well. Had no problems.
KAREN SNothing. Smooth & fast rental process as is.
MICHAEL DEasy
MICHAEL AI find the staff to be very helpful and friendly. Made dealing with them a pleasant experience.
Byron B | Overall ExperienceVery good customer service.
BEN KOne must reserve a vehicle online or by online; to go to the facility and get a vehicle in person simply takes too long
MARTIN AThe site was always well-maintained, and climate control displayed clearly. All interactions with staff went smoothly, with ease, professionalism, and good customer service.
Dan R | Overall ExperienceGreat customer service!
SCOTT BThe young lady that helped me with my rental was very nice & helpful. I very much appreciated her assistance with everything.
GENEVA KYour customer service is outsanding.
NANCY CExcelente muy buen servicio y el camión impecable.
EDWIN VFacility was old but well maintained. Staff seemed last luster at best, not very attentive and rude. Rented a truck and was told I could drop any location, only to be told they were wrong and needed it to be returned to the same location. Ended up costing me more money because of their lack of knowledge
Brittany MI didn’t experience any issues. It was easy getting the storage unit and easy moving out.
Shelia S | Overall ExperienceNothing at this time.
SHELIA SGreat service during the drop off
George TGreat service!
JAIME PThe entire U-Haul experience was by far impressive. It feels like the company has thought of everything a mover would need to get things moved efficiently. I was not expecting an elevator and moving carts to be available when we arrived at storage, that was a very enjoyable surprise. All in all I will be raving about my experience to all who will hear me.
Stephanie W | Online Move InIt was fine.
MARILYN MStore manager was very Rude, Not Helpful. She would not help with questions I had.. I walked away but came back and asked her again the same questions and she was no help. I will not recommend this location to everyone I know and I will pass my experience to social media.
Michael FThe office staff were always very pleasant and helpful.
RANEE G | Overall ExperienceTruck was clean. Steering wheel shakes when braking. Would not use for long move.
James KGas was on half when we received it but still got charged after filling it back to half
BRIANA HWe literally went out of our way to use this location because of prior reviews. Glad we did because IT WAS way better service overall that any other rental place (other Uhaul locations included).
Nicki CTell them to come to this location!
CHRISTOPHER BAmaya was awesome!
SAVANNAH G | First ImpressionsThe staff always understanding and above and beyond on customer service
Michelle M | Overall ExperiencePamela is great! Very organized and efficient. Takes great care of the customer and the experience was more than pleasant. She made everything super easy and efficient online. The facility is always clean and well maintained. Thank you for the great experience.
Erin B | Overall ExperienceFront staff was amazing!
CAMELLIA C | Overall ExperiencePamela and her team, at this facility, are AMAZING!! 😊😊 They are so kind and personable! I have really enjoyed working with them, as a customer! 😊😊 The property is clean and well maintained. Pamela and her team have always given me the upmost respect, anytime I needed them. I highly recommend this location! Well done guys! 👍👍👍👍👍 Erika Alto
Erika A | Overall ExperienceThe office staff were extremely friendly, helpful, and made the entire experience great!
sheila B | Overall ExperienceThus was after, 5 pm. Late. The 2 people were exceptionally nice and helpful. Good Experience.
Harold F | First ImpressionsGreat Location with easy access . Staff very helpful !
Roy A | Overall ExperienceI only used 5 days into the billing cycle? Will I be refunded the remainder of the month minus late fees? 512-921-4605 Sarah Payton vacated D312
Sarah P | Overall ExperienceStaff members were both friendly, helpful and efficient
Darcy O | First ImpressionsThe entire staff was very professional and personable. Very accommodating; always willing to assist. They went above and beyond!
Beverly/Michael B | Overall ExperienceI've used a lot of storage units, including other U-Haul's. This is the cleanest, nicest facility I've ever used. The staff is professional and knowledgeable, and the facilities are spotless - always.
Kathryn P | Overall ExperienceI’ve used a few different storage companies in my old lifetime and can honestly say that this U-Haul location was by far the best. All the way around. Again please thank the staff. They are doing a wonderful job. Bud Oberg
bud o | Overall ExperienceThe young black lady was very helpful and accommodating, she explained the entry system well, was patient. on the other hand, the young white male heavy set about 6'2 blonde hair was as unpleasant as a sour bitter lemon. he was impatient and well..... considering at the time I was the only customer in the office, he acted bothered that I asked questions about storage sizes, which was interesting after all the facility is STORAGE place. and I got charged again even though I stopped b the office and moved my stuff on the last day.
Wagoma B | Overall ExperienceMy family and I felt welcomed by everyone one of the staff members. They were all so friendly, kind and extremely helpful. They were patient and went above and beyond to help us move our things into our units.
Salinh T | First ImpressionsVery friendly and accommodating
Shelia S | First ImpressionsExtremely friendly staff and management!
RANDAL S | First ImpressionsStaff was amazing and super helpful. They helped a super stressful situation be a little bit easier! 5 stars all the way around, the only thing that would make this better would be 24 hour access but the hours work for me. Thank yall very much!
Robert L | First ImpressionsWent above and beyond when they didn't have a unit I reserved available. Much appreciated! Friendly and helpful!
Acey D | First ImpressionsReally nice facility, really nice folks.
Summer B | Overall ExperienceOffice staff was curt, demanding and close to rude on one occasion
ORIN L | Overall ExperienceHave a great customer service thank you
Rosalba A | First ImpressionsGreat staff really help me with my needs
JUAN C | Overall ExperienceBest custumer service thks I will back soon
Jhomar M | Overall ExperienceSuper easy process
JEFFREY V | First ImpressionsIt would be nice to have a vehicle turn in location at the same place as the storage, and a keypad entrance for exiting at all gates, and more flat bed carts for loading and unloading.
James R | Online Move InStaff were personable, cheerful, empathetic, flexible, willing to help. Offered suggestions about the facility - location of carts, which car paths were wider than others.
Eduardo A | First ImpressionsPamela is a gem, and so are all her employees !! =)
Brandon L | Overall ExperienceAgent conversed with me, and made me feel very welcomed and appreciate my business. Not too many businesses are doing that nowadays, especially in your line of business.
JUAN C | First ImpressionsI have used your facilities since 2006. I had some ups and downs with accounting. Overall the service was great.
CAROL J | Overall ExperienceI would like thank the young lady who is running this office! It was some of the best customer service I’ve ever experienced! I truly appreciate all of her hard work and attention to me and all my issues. You were without a doubt a blessing and restored my faith in humanity. Mrs Strickland keep up the hard work and dedication to your customers! It’s truly appreciated!!!
Joe P | Overall ExperienceWe found our Uhaul facility to be safe and clean. Front desk was helpful and friendly. Upon checking out I was so hot and thirsty. I asked if they sold drinks in the lobby. Which they did not. The young man replied I got you! And gave me a cold water. Care and kindness for others is very appreciated. Thank you
sherry k | Overall ExperienceSo many problems. 1- when we moved in, the unit they gave me was locked with someone else’s lock. They said they did not know why it was locked but did not have any more that size so I had to move up a size and they would not discount it down. I had to pay for the higher unit due to their mistake. 2- the front gate was broken multiple times during the 3 months we had a unit. 3 - the clicker they gave me only opened the main gate and when broken, I could not access my unit 4 - the AC unit was constantly off due to it being old or broken or both so our AC controlled unit only AC controlled half the time 5 - The AC unit broke real bad one time and flooded my whole unit and since I didn’t pay extra for their insurance, all my stuff on the ground and valuables in boxes were ruined. We lost all our books, art, documents and personal items that should have been safe. 6 - they raised their rate mid month and instead of offering a different unit or a way to keep rent the same, they just said either pay or be locked out. Do not recommend
Tyler W | Overall ExperienceSmooth operation
Joe P | First ImpressionsFor more than 20 years we have used this location for renting trucks and for our storage needs. All of the staff we’ve worked with have been friendly and helpful every single time.
JAMES M | Overall ExperienceExcellent location, affordable, clean, climate control and very helpful and professional staff.
IBRAHIM A | Overall Experience