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Terry CCustomer Reviews for U-Haul Moving & Storage of Cedar Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Troy GAwesome customer service, I was moving by myself. They helped me with my storage and truck rentals every step of the way. Highly recommend this location.
Camille HNothing! Just keep being awesome! due to a change in pick up location, we accidentally returned the truck to the wrong location. However, the staff there worked it out and made the return so easy for us! We really appreciate them!
ANDREA GHard to find a dolly , pouring down rain and none to be found
Melanie B | First ImpressionsAwesome customer service, I was moving by myself. They helped me with my storage and truck rentals every step of the way. Highly recommend this location.
CAMILLE HThere was a gate to access and a remote we could’ve gotten but did not get mention so I had to walk in to ask where code box was. Otherwise good
April P | Online Move InThe entire staff was amazing. Everybody was great. It was a great experience.
Sharmaine M | First ImpressionsGreat people
DOROTHEA M | First Impressionsself check in app is clunky to use. Store was fine
ANDREW DI use this facility 4 times all the time peoples are extremely helpful clean location and good people.
RICARDO RPamela and her team were top notch! Don't change a thing. Maybe get some trucks from this century though. They are pretty old.
Joseph SThis truck is not good. You should change it.
Olcay Snull
LUMI Inull
Brandon Snull
Terry CJust treat all your customers the way I was treated. Everything was ready for me when I got there. The checkout and check-in process was quick and efficient.
Thomas Enull
ROBERT Dnull
MARK MVery friendly customer service. Kindness goes a long way. Will definitely recommend to my friends!
CHARLES RReturning the truck way after dark was not fun. I had to download the app and then take pics that had to be done more than once for the app to “receive tgem†. As a female out alone near 11 pm, that was very uncomfortable. I could have done all that prior to leaving a location where other people were w me. A heads up on those needs would have been VERY appreciated.
Cheryl Lnull
JACOB HThe truck i rent... driving bad...no brakes..really stressful...eat gas at lot...Driver light bad...
jose cGreat experience! Friendly staff and extremely helpful!
Quincy Snull
Kenneth SEasy to place order at this location. short distance from my house. very clean low mileage truck. had no issues. I was delayed in picking up the truck and a representative called me to check on me. they extended the pickup time for me. Great location. Super staff!
RICK JBusy location and staff is okay. Going through the phases of customer service. The cup holders in the cab was dirty when I rented the truck. When I returned the truck the worker wiped her finger on the bed of the cargo floor and wanted to know why it was wet. It had been raining. Dumb question to ask.
David Anull
KEVIN GVery smooth process to rent van for quick crosstown refrigerator move. I wish I had gotten their names, but both the guy who check me out with the van and the guy who checked it back in when I returned were quick, thorough and professional. Thanks to all!
STEPHEN MThe gas on the initial contract was wrong... the young guy working changed it afterwards....I went 10 miles and was told it would be fine. Then you charged me over 9.00 surcharge for gas. I returned it like it was and was still charged. The rest of the visit was good.
Thad Fnull
EDWIN Cnull
JUSTIN AWas told I was going to get a call about the incorrect fuel charge to my account, and it never happened.
Brian KStaff work to a good standard
AUGUSTINE O | Overall ExperienceCedar Park U-Haul promotes both professionalism and transparency while advocating for fair business practices for its patrons. Another location had created gross errors in my contract and with investigating on my behalf, the manager Pamela Strickland, took it upon herself and her location to advocate for me and correct the matter absorbing the burden, to ensure fair practices. A rectification of this magnitude shows that U-Haul Cedar Park is a top-tier community business model.
Christine PStaff is friendly and helpful. They were training a new employee and he was incredibly nice also. It was really just an overall pleasant experience. I went in to just to ask about a renting a parking spot and ended up with a new storage unit because the price is better than where I currently rent.
ABEL H | First ImpressionsThe person i talk to today was very friendly and answered all of my questions.
Stanley B | First ImpressionsThe gas on the initial contract was wrong... the young guy working changed it afterwards....I went 10 miles and was told it would be fine. Then you charged me over 9.00 surcharge for gas. I returned it like it was and was still charged. The rest of the visit was good.
Thad FReturning the truck way after dark was not fun. I had to download the app and then take pics that had to be done more than once for the app to “receive tgem”. As a female out alone near 11 pm, that was very uncomfortable. I could have done all that prior to leaving a location where other people were w me. A heads up on those needs would have been VERY appreciated.
CHERYL LThe staff was very helpful and treated me with respect. They answered my questions which made me feel confident about my long cross country drive in the 20' truck. I appreciated all the time they took with me.
AUDREY MVery smooth process to rent van for quick crosstown refrigerator move. I wish I had gotten their names, but both the guy who check me out with the van and the guy who checked it back in when I returned were quick, thorough and professional. Thanks to all!
STEPHEN MThe staff were super friendly and helpful during this return.
Crystal GBusy location and staff is okay. Going through the phases of customer service. The cup holders in the cab was dirty when I rented the truck. When I returned the truck the worker wiped her finger on the bed of the cargo floor and wanted to know why it was wet. It had been raining. Dumb question to ask.
DAVID AEasy to place order at this location. short distance from my house. very clean low mileage truck. had no issues. I was delayed in picking up the truck and a representative called me to check on me. they extended the pickup time for me. Great location. Super staff!
RICHARD JGreat service & staff very accommodating.
lee l | Overall ExperienceThe truck i rent... driving bad...no brakes..really stressful...eat gas at lot... Driver light bad...
Jose CGreat experience! Friendly staff and extremely helpful!
QUINCY SIt was a good experience...no changes needed
Lori HVery friendly customer service. Kindness goes a long way. Will definitely recommend to my friends!
CHARLES RJust treat all your customers the way I was treated. Everything was ready for me when I got there. The checkout and check-in process was quick and efficient.
THOMAS EI use this facility 4 times all the time peoples are extremely helpful clean location and good people.
RICARDO RThis truck is not good. You should change it.
OLCAY SPamela and her team were top notch! Don’t change a thing. Maybe get some trucks from this century though. They are pretty old.
JOSEPH Sself check in app is clunky to use. Store was fine
Andrew DThe phone, check out and check in staff was incredible. Not a single road bump.
AMADOR DStaff were very professional and helpful 😃
ANGELINA RCheck in app was bit slow. Check out, wish I knew the exact spot drop off zone but glad the staff caught it early to inspect my rental. Thanks again
Joy EThe person who helped me was very friendly and helpful. He seemed to enjoy his job and helping people.
Elisa MEugene can stop attacking customers with his questions about the truck while rented out to customers. He asked several questions about the rental while it was rented out under my name and during my time. It’s none of his business what I do with a rental truck during the 24 hours. I parked the uhaul at the office of the Uhaul because I could not find parking at my new place so stupid me assumed it would be safe to park at the uhaul over night but according to Eugene it was a dumb idea. I kept the keys in my possession because i obviously was obliged to keep the Uhaul until 1:30 pm and I got a call at 7:00 am asking why the truck was there and not the keys and truck. I informed them that the truck was rented until 1:30 pm and that I would return because I needed to put gasoline in the uhaul and return it at 1:30 pm that day. When I got there Eugene decided to attack and ask WHY I DID NOT TURN THE KEYS IN THE NUGHT BEFORE WHEN I LEFT THE TRUCK? I proceeded to inform him that I had rented at 1:30 pm and owned the truck for 24 hours. He proceeded to say that if the Ugaul was empty and no longer needed I should have returned it. I said no it’s mine for 24 hours and it’s not your business when I return until 1:31 pm. Then it’s your business but during that 24 hours it’s paid by me and I can wait til the last minute to return it or return early it’s my choice. I knew he was upset because he could have rented it out and made money on another rental and I did tell him this exact thing and he smiled and agreed with me. He said he lost out on making money. Well guess what buddy, you’re messing with my money! I own the truck 24 hours not 6 hours!!! Another thing, I accidentally left my wedding ring and diamond necklace in the truck and not once has he called to ask me to come pick it up or for him to mail it to me. I left for work out of state so I haven’t been able to come see him eye to eye and confront him about my jewelry but customers need to know, if you leave anything of value in the truck, YOU WILL NOT GET A CALL FROM HIM TO PICK UP!! He’s money hungry and extremely greedy! Do not rent from this location!!!
CINDY SGreat group of folks working at this site everyone was very helpful great customer service 👍👍👍
ANGELINA RExcellent service and assistance.
CARL DThe hall where our unit was not lit. All was good except the prices continually went up.
Jim E | Overall ExperienceStaff was very friendly for pick-up and return. Online experience to extend the reservation was seamless.
David BEnrique was excellent. He made the process very quick and easy. He was very professional and accommodating. Will definitely recommend the Cedar Park location to friends and family.
BREANNA HThe staff are always amazing wouldn’t change anything keep up the great work
KELLY HThe Uhaul representative that checked the truck out to me and back in was great! Very friendly and clear with explaining the process and made it smooth, quick, and easy.
BRIAN TThe young lady who assisted me was very friendly, authentic, and genuinely cared about helping me get set up with a storage space. I listened to her help a customer over the phone and she was exceptional!
JOEL C | First ImpressionsGreat customer service from both individuals I spoke with. They made sure I had everything I needed, and got me on my way in a timely manner, which was very much appreciated!
MATTHEW ONicely done, quick service pick up and return.Awesome.
RAY MGreat storage facilities
LLOYD K | Overall ExperienceExcellent service !
MICAH SThe headlight and indicators were not working in this equipment. Had waste lot of my valuable time. Even after that, the store charged me for extra miles.
VISHWAS SGreat staff, very helpful and courteous
HERMAS M | Overall ExperienceBeen there for three years everybody’s been great management been real nice. The ladies in the office are really nice also
Wade M | Overall ExperienceThank you
CYNTHIA W | Overall ExperienceThe staff were always helpful and friendly. I enjoyed my experience with Uhaul.
Donna U | Overall ExperienceGood people
Harold F | Overall ExperienceI loved it Mrs.Pam in her staff was so AWESOME made sure I understood everything the storage was well kept up in cleaned the staff was so very well respected.
ERICA C | Overall ExperienceI find the staff to be very helpful and friendly. Made dealing with them a pleasant experience.
Byron B | Overall ExperienceThe site was always well-maintained, and climate control displayed clearly. All interactions with staff went smoothly, with ease, professionalism, and good customer service.
Dan R | Overall ExperienceI didn’t experience any issues. It was easy getting the storage unit and easy moving out.
Shelia S | Overall ExperienceThe entire U-Haul experience was by far impressive. It feels like the company has thought of everything a mover would need to get things moved efficiently. I was not expecting an elevator and moving carts to be available when we arrived at storage, that was a very enjoyable surprise. All in all I will be raving about my experience to all who will hear me.
Stephanie W | Online Move InThe office staff were always very pleasant and helpful.
RANEE G | Overall ExperienceAmaya was awesome!
SAVANNAH G | First ImpressionsThe staff always understanding and above and beyond on customer service
Michelle M | Overall ExperiencePamela is great! Very organized and efficient. Takes great care of the customer and the experience was more than pleasant. She made everything super easy and efficient online. The facility is always clean and well maintained. Thank you for the great experience.
Erin B | Overall ExperienceFront staff was amazing!
CAMELLIA C | Overall ExperiencePamela and her team, at this facility, are AMAZING!! 😊😊 They are so kind and personable! I have really enjoyed working with them, as a customer! 😊😊 The property is clean and well maintained. Pamela and her team have always given me the upmost respect, anytime I needed them. I highly recommend this location! Well done guys! 👍👍👍👍👍 Erika Alto
Erika A | Overall ExperienceThe office staff were extremely friendly, helpful, and made the entire experience great!
sheila B | Overall ExperienceThus was after, 5 pm. Late. The 2 people were exceptionally nice and helpful. Good Experience.
Harold F | First ImpressionsGreat Location with easy access . Staff very helpful !
Roy A | Overall ExperienceI only used 5 days into the billing cycle? Will I be refunded the remainder of the month minus late fees? 512-921-4605 Sarah Payton vacated D312
Sarah P | Overall ExperienceStaff members were both friendly, helpful and efficient
Darcy O | First ImpressionsThe entire staff was very professional and personable. Very accommodating; always willing to assist. They went above and beyond!
Beverly/Michael B | Overall ExperienceI've used a lot of storage units, including other U-Haul's. This is the cleanest, nicest facility I've ever used. The staff is professional and knowledgeable, and the facilities are spotless - always.
Kathryn P | Overall ExperienceI’ve used a few different storage companies in my old lifetime and can honestly say that this U-Haul location was by far the best. All the way around. Again please thank the staff. They are doing a wonderful job. Bud Oberg
bud o | Overall ExperienceThe young black lady was very helpful and accommodating, she explained the entry system well, was patient. on the other hand, the young white male heavy set about 6'2 blonde hair was as unpleasant as a sour bitter lemon. he was impatient and well..... considering at the time I was the only customer in the office, he acted bothered that I asked questions about storage sizes, which was interesting after all the facility is STORAGE place. and I got charged again even though I stopped b the office and moved my stuff on the last day.
Wagoma B | Overall ExperienceMy family and I felt welcomed by everyone one of the staff members. They were all so friendly, kind and extremely helpful. They were patient and went above and beyond to help us move our things into our units.
Salinh T | First ImpressionsVery friendly and accommodating
Shelia S | First ImpressionsExtremely friendly staff and management!
RANDAL S | First ImpressionsStaff was amazing and super helpful. They helped a super stressful situation be a little bit easier! 5 stars all the way around, the only thing that would make this better would be 24 hour access but the hours work for me. Thank yall very much!
Robert L | First ImpressionsWent above and beyond when they didn't have a unit I reserved available. Much appreciated! Friendly and helpful!
Acey D | First ImpressionsReally nice facility, really nice folks.
Summer B | Overall ExperienceOffice staff was curt, demanding and close to rude on one occasion
ORIN L | Overall ExperienceHave a great customer service thank you
Rosalba A | First ImpressionsGreat staff really help me with my needs
JUAN C | Overall ExperienceBest custumer service thks I will back soon
Jhomar M | Overall ExperienceSuper easy process
JEFFREY V | First ImpressionsIt would be nice to have a vehicle turn in location at the same place as the storage, and a keypad entrance for exiting at all gates, and more flat bed carts for loading and unloading.
James R | Online Move InStaff were personable, cheerful, empathetic, flexible, willing to help. Offered suggestions about the facility - location of carts, which car paths were wider than others.
Eduardo A | First ImpressionsPamela is a gem, and so are all her employees !! =)
Brandon L | Overall ExperienceAgent conversed with me, and made me feel very welcomed and appreciate my business. Not too many businesses are doing that nowadays, especially in your line of business.
JUAN C | First ImpressionsI have used your facilities since 2006. I had some ups and downs with accounting. Overall the service was great.
CAROL J | Overall ExperienceI would like thank the young lady who is running this office! It was some of the best customer service I’ve ever experienced! I truly appreciate all of her hard work and attention to me and all my issues. You were without a doubt a blessing and restored my faith in humanity. Mrs Strickland keep up the hard work and dedication to your customers! It’s truly appreciated!!!
Joe P | Overall ExperienceWe found our Uhaul facility to be safe and clean. Front desk was helpful and friendly. Upon checking out I was so hot and thirsty. I asked if they sold drinks in the lobby. Which they did not. The young man replied I got you! And gave me a cold water. Care and kindness for others is very appreciated. Thank you
sherry k | Overall ExperienceSo many problems. 1- when we moved in, the unit they gave me was locked with someone else’s lock. They said they did not know why it was locked but did not have any more that size so I had to move up a size and they would not discount it down. I had to pay for the higher unit due to their mistake. 2- the front gate was broken multiple times during the 3 months we had a unit. 3 - the clicker they gave me only opened the main gate and when broken, I could not access my unit 4 - the AC unit was constantly off due to it being old or broken or both so our AC controlled unit only AC controlled half the time 5 - The AC unit broke real bad one time and flooded my whole unit and since I didn’t pay extra for their insurance, all my stuff on the ground and valuables in boxes were ruined. We lost all our books, art, documents and personal items that should have been safe. 6 - they raised their rate mid month and instead of offering a different unit or a way to keep rent the same, they just said either pay or be locked out. Do not recommend
Tyler W | Overall ExperienceSmooth operation
Joe P | First ImpressionsFor more than 20 years we have used this location for renting trucks and for our storage needs. All of the staff we’ve worked with have been friendly and helpful every single time.
JAMES M | Overall ExperienceExcellent location, affordable, clean, climate control and very helpful and professional staff.
IBRAHIM A | Overall ExperienceThe general manager Pamela Strickland was great she was super friendly and fast. She made what I thought would be a dreadful process really easy and memorable. I’ve been having terrible experiences with uhaul in other states but she honestly gives uhaul a good name. I will definitely recommend this location to anyone looking for storage. The facility was very well kept. I couldn’t be more satisfied!
KAMAHRIA G | First ImpressionsGreat customer service and support
Lisa H | First ImpressionsU-Haul employees were great. Your shipping helpers are TERRIBLE…never showed up. I’m lucky to have friends to help.
Wesley I | First ImpressionsPamela Strickland and her team are great! In fact, Pamela even helped me move the big, heavy & awkward pieces of furniture, from the UHaul truck I rented, into my storage unit, when she saw me struggling to do it alone (my moving help had cancelled at the last minute, leaving me to have to unload the truck alone). Everyone was pleasant and as accommodating as they could be during the time I rented there. Highly recommend them!!!
SYDNEY M | Overall ExperienceWay. Good in every way
Mark M | First ImpressionsWould have liked 24:7 access to storage unit
Maria S | First ImpressionsThis particular shop has always exceeded any expectation I have for the services they offer.
Craig F | Overall ExperienceAmazing help by Christy and Pamela! It was a pleasure meeting and working with them to get the storage solutions we needed for our business.
KYLE M | First ImpressionsThere is a mouse trap. It wasn't discussed if i am supposed to maintain that or y'all will? :-/
Erin B | First ImpressionsHorrible experience. From getting in town uhaul) (asked for out of town, hence storage unit 170 miles away) to being charged for storage (had a free storage from uhaul move in august). Then being told I had to take back the in town uhaul or face towing charges. Hustled by a corrupt company.
Will C | Online Move InA great experience which started with my move from Richardson Tx then ended in my new home. Friendly staff, convenient access with remote, email reminders to pay each month and seamless process when exiting. Thank you.
MARY D | Overall ExperienceMy experience of having worked with this location is exceptional. The staff working here are very courteous and helpful. Overall, from the rental of vans to the rental of a storage unit, this site gets an A++ from me.
Cynthia R | Overall ExperienceFriendly staff and convenient location. Staff was always quick to help with answers to questions we had. I’d rent here again.
DAVID W | Overall ExperienceThe staff is so helpful and knowledgeable!!! We sold our house, used their storage, and moved to a new house. They were so great in getting us the right process., trucks, and storage throughout the entire 3 month prosees.
Michael T | Overall ExperienceThis uhal storage has fiber glass particles flying in the air all over in building B , its a hazard !!!
Yuriy B | Overall ExperienceNo comments just great
WARREN J | Overall ExperienceEverything was great.
randy b | Overall ExperienceWonderful experience with staff and manager. We needed a large storage unit right away due to an awful experience with Aptmt complex in Cedar Park. They gave us a great deal and were very empathetic to our situation as Seniors. Great staff, friendly and professional & caring. It made our month of August & September go smoothly. We re so very grateful. God bless you all. We will definitely tell our fellow aptmt neighbors and friends as they move out too. Happy Fall!! Blessings, Leti & Arthur Medina. Cedar Park TX.
Leti M | Overall ExperienceSelf storage was too small. Didn’t move into it.
DOREEN J | First ImpressionsVert personable and helpful
Tamera Z | First ImpressionsThe whole staff were very helpful, especially Christy, she assisted checking me in over a year ago and she was very helpful throughout my rental period. Thank you Christy!
Rob S | Overall ExperienceCould be cheaper but I love how fast these lady's got me in and out of there with wonderful service thank you
Bryan H | First ImpressionsEverything went well. Getting free boxes from the office was very helpful. Personnel were friendly, mostly knowledgeable and capable on most occasions. After the first load out of our stuff, we moved to a new town and state where internet hookup was hard to get (3 weeks) and phone reception poor. It wasn't long until we received a threatening letter in the mail from Pamela telling us all the things she can do with our belongings if she's not paid right away. We paid right away and managed to get our belongings out in two more loads before the next due date. That was the only bad experience. We appreciated climate control despite the added expense.
Ted S | Overall ExperienceThe staff is Wonderful and the units are clean and maintained. We are moving soon and we are needing early hours. We have 2 units for the mean time. Great Place and staff is super helpful & caring. We are Seniors and would highly recommend them to others. Thank you all. God bless your business. Mrs Medina.
Leti M | First ImpressionsOur unit ended up being double booked. We received a phone call the day of move in that someone had already moved into the unit assigned to us and that they didn’t have another one of the same size available. So we had to find another storage facility and cancel with u-haul. We received a full refund but the double booking caused a problem for us.
Kellie B | Online Move InGreat.
JOSE G | First ImpressionsExcelente
Luis C | Overall ExperienceConvenient location. Very clean. Great supply of moving materials available for sale if needed. Move in and out were both very easy.
VICTORIA H | Overall ExperienceThe service once I got to the location was amazing the representative was super helpful after a long trip. Only problem I had was my email told me I was able to drop off at the location but on the contract it said another ( I look at email) she said I was able to leave it there and she would take notes because she saw my email said her location.
Darryl L | First ImpressionsGreat storage place
Jose A | Overall ExperienceI had a great experience with this uhaul location. Very clean and well lit. Friendly staff
MARGRET K | Overall ExperienceThe manager was rude. The employee working for her was very nice. Our order was messed up. We showed up with the U Haul to unload into a large climate control unit and we’re told nothing was available. We have now temporarily stored things in the unit and at other people’s house until we can find somewhere that has climate control. I spent thousands of dollars on movers - and they waited in the heat for hours as I tried to get any solution.
ANGELIA B | First ImpressionsFriendly folks and very helpful.
Larry C | First ImpressionsEveryone at this location was top notch and helpful.
Thomas T | Overall ExperienceEveryone was top notch at this location.
Thomas T | First ImpressionsI sometimes work late at night so nightly access to my unit would be beneficial for me but I understand.
RAE R | First ImpressionsThank you for everything!!!
MARY B | Overall ExperienceI appreciate everything y'all have done. Thank you.
MARY B | First ImpressionsAssociate at the counter helped me get checked into my storage unit. Overall amazing service.
freudy r | First ImpressionsGreat customer service at checkin. Unit was clean and ready.
John R | Online Move InMuy satisfecho con todo el personal rapido seguro eficaz
Orlando V | First ImpressionsWith the exception of the elevator not working, my experience was good.
Kimbla N | Overall ExperiencePlease fix the elevator. I was stuck for 15 min inside. The intercom system in the elevator does not work.
Michael B | Online Move InThose working there were pleasant to converse with. I had multiple climate-controlled units during my relocation process due to there not being one unit large enough for everything. One of the units, which unfortunately housed my high-end, real wood and leather furniture, was okay for the first few weeks I was there (I was repeatedly back and forth every day or every few days during this arrival period to know this), but then got excessively humid at some point after those first few weeks and had mice which left droppings all over my belongings (which inevitably means urine as well). There was only my furniture and no food in my unit to attract them. There was a gap of approximately 3 weeks where I did not go to the facility so I do not know when the mice and humidity started in that period. I reported it to the office and it was notated in my file. In the subsequent/final two weeks, there were no new mouse droppings to the best of my knowledge, but the humidity in that unit remained a problem. Now, on top of just the busyness of moving, I am going to have to contend with some sort of clean up and assessment as to where things stand with the furniture. The other two units I had (one of which was for a shorter duration), were fine the entire time I occupied them. This unit with the problems was also the most expensive (being larger). I am not sure what I paid for in that regard...to damage my belongings and add to my workload of relocating?
Renee S | Overall ExperienceMr.Luke and Miss Pamela are the best they made sure everything went smoothly for me if I ever needed a truck or storage I would definitely go and see them Thanks I really appreciate everything.
David D | Overall ExperienceThe whole staff was friendly and helpful! I would continue using this exact location for any future moves in the Austin area. They made the process easy and enjoyable - it was a joy doing business here!
Luis H | Overall ExperienceEverything was great!
Roy H | Overall ExperienceAfter we moved in the door broke off the hinges and almost hit a young man who was helping us move. The man who was on call, not the manager, gave us a pole to hold it up. We were afraid the pole might slip so we didn’t go in, except when we had no choice. Just a few days before we moved everything out, the door was finally repaired.
MARY A | Overall ExperienceThis facility was wonderful to utilize, and the staff were extremely competent, helpful, and provided very professional assistance. I could not have been happier with all of those associated with this UHaul facility. My very appreciative thanks for all.
Timothy D | Overall ExperienceAndrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!
Renee S | First ImpressionsThe man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much Sheila
Sheila N | First ImpressionsThis was the best experience ever!!! Andrea and Nicholas were top notch! They were friendly, professional and overall genuine helpful people! Great place!!!! I'll definitely be back again!!!
Tara J | Overall ExperienceDid not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpful
Kaitlyn P | First ImpressionsCustomer rep at counter was fantastic
Eddie M | Overall ExperienceAndrea and team were awesome! They were always super friendly and helpful!
Brandon K | Overall ExperienceOnline rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.
Jenny S | Online Move InThe staff was very friendly and helpful even though it was almost closing time when I arrived. Both team members that helped me made sure I had everything I needed and stayed to help me with my rentals. I’m happy I decided to go there during my moving process.
Casunique R | First ImpressionsEven though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.
Christa W | First Impressions100% Above & Beyond………!!!
Brenda M | Overall ExperienceExcellent all around. I also really like the guy that ran the place - very helpful, knowledgeable and cool human.
Jesse B | Overall ExperienceThe manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.
Kim H | Online Move InAndrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.
Joe R | First ImpressionsAwesome experience!
Jay N | Overall ExperienceAndrea and nick and there staff were very helpful and nice and very helpful 👍👍👍
Benjamin c | First ImpressionsAwesome! Thanks for all the help!
Jay N | First ImpressionsManager was fantastic. Very helpful and answered all my questions.
Jacqueline D | First ImpressionsI have rented many storage units over the past 20 to 30 years. This facility was always very clean very secure the people were friendly. I would highly recommend this to anyone.
Charles W | Overall ExperienceClifton was a pleasure to work with. R/A
Roy A | First ImpressionsOne of the best experiences I’ve had with a company period. Andrea is one of the kindest to have ever encountered at any business. I would recommend this specific U-Haul location to anyone!
Travis B | Overall ExperienceAndrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.
Monica M | First ImpressionsBest. Ever!
Alejandra A | First ImpressionsI can't say enough good things about this facility. I first used them to rent a truck a few years back and then recently needed their storage. The team was so nice and accommodating. I highly recommend them!!
Malynda G | Overall ExperienceAndrea and her team were so helpful and friendly.
Michael M | Overall ExperienceAndrea Maxwell is so awesome and kind, would definitely this location in particular to anyone because of the customer service!
Travis B | First ImpressionsThe battery did not hold a charge so they comped the gas and offered me a $25 credit on my next rental. Very nice people
James F | First ImpressionsThe people who run this place are top notch!
Zachary W | First ImpressionsThe girl that assisted with checking out was excellent. The guy when I checked in had a superiority complex. I am senior management in a multi million dollar company. Yet I don't feel the need to talk down to people. I have no idea what his title was, but hopefully he can learn some manners before he's given a team to lead. Respect is earned.
Tezra B | Overall ExperienceAndrea was super nice and very accommodating. We showed up with a uhaul full of stuff and she helped us get the perfect storage unit!
Brandon K | First ImpressionsMy experience was great from start to end. The team in Cedar Park was amazing to work with.
Kevin W | First ImpressionsThe night shift guy was rude. He gave me a hard time for coming in the opening gate while he was walking out of it. The guy seems like he's going through relationship problems. He just so quickly to lose his cool on customers for no reason. Please, watch any surveillance available to examine the evidence. I think him working with his girlfriend and staying on Uhaul's property, its becoming a hazardous working/sales environment.
Joseph S | Overall ExperienceI am extremely glad I picked Uhaul to store my belongings. From the moment I walked in to get everything confirmed it has been amazing. Andrea was so helpful. She has gone above and beyond what I ever expected. There's a lot of places to choose from. I'm glad I chose here.
Kraig M | First ImpressionsThis was the best customer service experience I’ve had in many years. This is a really well run business and the folks running it are kind and conscientious. The facility is very secure, well-maintained, the restrooms are clean, and it is also well lit. Great experience!
Dodson C | Overall ExperienceEvery person I spoke to on the phone and at the location was knowledgeable, helpful and courteous.
ALEJANDRA R | Overall ExperienceTruly, I don't know we're to begin! During he toughest time in my life which includes divorcing after 16 years of marriage, living in temporary housing with my 15 year old son, and 11 year old daughter, to finally moving to our new residence, Andrea, Nicholas, and Jade ate angels here on earth! With a grateful heart I sincerely thank you for your compassion, professionalism, and making us believe that you truly care. Not only will I highly recommend your facility, I'm going on Yelp! You guys rock...keep up the great work.
Stephanie S | Overall ExperienceEverything went smoothly for our move-in and move-out. Movers could access area without any difficulty. This met our need for storage.
Deborah G | Overall ExperienceThe staff at Cedar Park TX UHaul, 700 S Bell Ave have been great!
MARY M | First ImpressionsSpecial thanks to Mason and others who were very accommodating, answering all our questions in a positive and professional way. Great team!
Robert Y | Overall ExperienceI don’t think I would do it again. Poorly trained personnel and leaky roof.
debra t | Overall ExperienceThank you...your staff at the Cedar Park location is FANTASTIC! Always friendly, knowledgeable and helpful. I'll definitely use you for any future storage needs.
Leslie C | Overall ExperienceI am very disappointed with my experience. I had to call 3 times for a reservation and even then when I arrived there was no record of my rental. Seriously? There was also no ability to email me the contract - or so I was told; except I got one of them by email after I rented and it was the wrong one. Really upsetting.
Jennifer n | First Impressionsall the employees they be nice people Exellent!!!
Nora I | Overall ExperienceThe staff has always been excellent, from resident managers to the office help.
JAMES H | Overall ExperienceMrs. Maxwell was really helpful. The facility was kept in really good condition and I never had any issues at all.
Juan M | Overall ExperienceThe easily accessible carts made moving our thiings from the truck to the unit easy. Otherwise it would have been a nightmare.
Louann H | First ImpressionsThe staff was AWESOME. A pleasure to do business with.
KAREN T | First ImpressionsWe were very satisfied with all aspects of storing our goods until a garage became available at our apartment complex.
Ronald N | Overall ExperienceWorst customer service we ever received, in particular by the manager Nick. He was extremely rude and unprofessional. We were charged for using the trash without previously being told or emailed.
R.J. R | Overall ExperienceStaff was very friendly and helpful.
DAMON D | Overall ExperienceThe price is a bit high, trash wasn't picked up frequently seemed to be overflowing most of the time. Locked dumpsters weren't convenient. security gate seemed to be broken frequently
KIMBERLY G | Overall ExperienceThey were always helpful with my payment being accepted on the phone when I was unable to come in.
Mary P | Overall ExperienceOutstanding customer service
DAMON D | First ImpressionsAll of the staff including the general manager were wonderful and very helpful. I will definitely be recommending future clients.
Wendy L | First ImpressionsGood experience with this location.
Margaret G | Overall ExperienceAlways great customer service!
Alesia C | Overall ExperienceThe only issue I had was times during the summer when the climate control was not working as intended, and the temperature became very elevated. When I reported this to the office, it was fixed.
carol t | Overall ExperienceThanks
Denise C | Overall Experienceappended work.
Johnny S | Overall Experienceteam not prepared, computer system down, came back to get my locker, they had done nothing, they had info,. They did not tell me ahead of time, lock was specific, of course you had one overpriced
John R | First ImpressionsAbove and beyond customer service. Very friendly staff. Very pleased with service. Thank you!
Blaine W | First ImpressionsAutomatic payment method wasn’t set up even though I asked for it to be.
Katie L | Overall ExperienceWanda was extremely professional and helpful!
LISA B | First ImpressionsNicholas, Andrea, and Wanda were very friendly and helpful. Clean, climate controlled storage unit. I will return here to rent again.
matthew p | First ImpressionsThe first lady that helped rented a space that was too small for my trailer. After about 30 minutes of trying to park it I gave up and went back in. The manager gave me a bigger space after that.
Stephanie S | First ImpressionsGood people. Stay in a good mood although dealing with public constantly. Much appreciated.
VICTOR M | Overall ExperienceIt was three people at the front desk a guy and two ladies and they were amazing. Great personalities very helpful. I recommend going to this location. Thank you guys
CHRISTA S | First ImpressionsTruck size was changed unexpectedly at the last minute by Uhual. Truck pickup location was changed unexpectedly at the last minute by Uhual.
JUAN T | First Impressionsexplain evriything very good
conde a | First ImpressionsGreat Service! Helpful... Thank you!
emad r | First ImpressionsMy U box delivery went smoothly, the staff was kind and helpful!
Donna M | Overall ExperienceSuper friendly personnel!
Anna P | First ImpressionsOutstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine Hill
Katherine H | First ImpressionsFriendly and helpful staff.
Tamara E | Overall ExperienceCustomer service was great. The facility is modern and accommodates lots of different storage needs. The door on our unit was hard to lift but the unit was clean and easy to access.
Tamara E | First ImpressionsGreat service and friendly staffs.
ASHLEY A | Overall ExperienceThe gentleman was awesome! He helped me check in after a day of packing. It was a pleasant experience!
Jeri K | First ImpressionsGlenda did an amazing job accommodating us, even though we came in without a reservation. She was very friendly and courteous, and quickly got us squared away. I will definitely use this location agai
Andrea T | First ImpressionsExcellent and quick service!!!
DANIEL G | Overall ExperienceGlenda I want to thank you very much for being the awesome manage you are,you are on top of things at all time, I felt very secured and safe, I would recommend you to everyone I know, keep up the good
Christina I | Overall ExperienceI have rented storage units, pods trucks and car dolly from from U- haul at 700 S Blvd Cedar Park Tx. for the last 5 years and I have been very pleased , I couldn't ask for a better manager Glenda .
Christina I | First ImpressionsVery nice people
Kimbla N | First ImpressionsI will use U Halhal every time I need to storage a y items.
Martha f | Overall ExperienceI didn't need the unit for long, but it was perfect for my needs. The staff were very accommodating.
Carolyn K | Overall ExperienceCarts were very helpful in moving boxes and items to the 2nd floor. Our space was not air conditioned when we rented however that was added during our stay.
James N | Overall ExperienceGlenda went above and beyond to help with everything she could. Highly recommended.
JOHN H | Overall ExperienceI had no problem with anything with the facility or staff i would definitely recommend this u hall for storage to my friends
Nancy O | Overall ExperienceThis place was very courteous to me and was there when I needed a place to sore my things. Thank you very much. I really like the staff truly cared and was always on hand to assist me. Thank you
BERTHA J | Overall ExperienceThey auto drafted almost $700 from my acc at the 620 address w/ out my authorization. Never got anything resolved like I was promised. The guy working last Saturday was a smartass wouldnt let me rent
JEFF B | Overall ExperienceThank you for your efficiency and expedited service in renting a until with you all. Keep on keeping on! Lisa Star
Lisa s | ReservationThe staff was helpful and when issue happened.
Aaron T | Overall ExperienceThank you Brandon
Susanne m | Reservationi dealt with Reggie a few times and every time he was just great.
MAX R | ReservationBravo!! To management, MS Kennedy and Mr Reginald, you have the best staff and the (I think) greatest storage rental facility in the world!! Altho, I was sorry to see the other Reginald go:(
Catherine D | Overall ExperienceGood customer service and excellent location
GUSTAVO M | Overall ExperienceAlthough our experience in Cedar Park was good, our U-haul experience with the Lufkin dealer was horrible to the utmost! And the phone call experience was as horrific!! The Longview manager was GREAT
Felicia M | Overall ExperienceReginald made completing my reservation enjoyable!
Catherine D | ReservationGOOD SERVICE
GUSTAVO M | ReservationI will not use you again
NANCY T | ReservationYou did not have my reservation, didn't really seem to care, stated you looked up availability in your computer and "assured" me that you spoke to the Round Rock facility for availability. Lies.
NANCY T | ReservationExcellent staff, clean, secure and safe. Would highly recommend this storage facility.
JAMES M | Overall Experience.
YOLANDA R | Overall ExperienceWe had issues with the ability of getting a trailer in and out of the facility do to the uhaul trucks/ trailer blocking the way and the broken gates. Billing issues from credits and was locked out.
Eric L | Overall ExperienceThe construction going on June 12th complicated move-out. I would especially like to thank the younger man behind the desk on Tuesday as he was very professional and helpful and made it easier.
CONNIE O | Overall ExperienceI was quite pleased with your services from the truck to the storage unit. My door was jammed and you were able to fix it on the spot.
Garet F | Overall Experiencevery helpful; we used this place for relocation from Houston to Austin. They were helpful with equipment and extended rentals.
Russell D | Overall ExperienceYard space too small for big truck; all units are accessed from inside only. No proration in billing. Parking in front very minimal. Other than that, all was worth the trip.
beverly g | Overall ExperienceHad the storage unit for 5 years and not one problem to report. Excellent!
MARCO C | Overall ExperienceThe ONLY reason for not giving 5 start is that the main gate seems to be broken a high percentage of the time and navigating the front parking lot can be a real obstacle course.
PETER H | Overall ExperienceGreat people
NYRA L | Overall ExperienceThank you!
THOMAS A | Overall Experience