Customer Reviews for U-Haul Moving & Storage of Cedar Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cedar Park

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

conde a. on

Rating:

explain evriything very good

Barbara H. on

Rating:

Both attendants were helpful and thank me and told me to have a nice day

emad r. on

Rating:

Great Service! Helpful... Thank you!

Benjamin C. on

Rating:

Quick and easy to rent from especially prefilling the forms online. Returns again were quick and easy.

Charles K. on

Rating:

Customer did not leave a comment.

Carlos T. on

Rating:

I put more gas than I had to before returning it and I never heard back from anyone about it. But if I would’ve returned with less gas you immediately would’ve charged me. Not fair at all.

STEVEN D. on

Rating:

Customer did not leave a comment.

Duane S. on

Rating:

Really enjoy utilizing the service when needed. Everyone has always been friendly and quick to ensure I am satisfied.

Jennifer M. on

Rating:

Everything was perfect! UHaul Rep was super friendly and helpful. Thank you for making this experience smooth and easy.

keleigh k. on

Rating:

Fast & friendly customer service...

John J. on

Rating:

Everything was great until I was charged another day. I was charged for 2 days and had the truck for 12 hours from 7am to 7pm. If I'm not mistaking, I believe there are 24 hours in a day! Hmmmm!

Donna M. on

Rating:

My U box delivery went smoothly, the staff was kind and helpful!

ernie v. on

Rating:

I was sent an email receipt from UHaul. This was not my receipt but it had my phone number and email address on it with another person's name. I called the UHaul location where it was rented from and they could not correct it. I was concerned about identity theft and this individual having my information. I was told that they must have typed the man's phone number wrong and my information from a previous rental populated into their screen. So this review submission is not applicable for me.

Scott M. on

Rating:

Friendly people, good, clean equipment, and available on time.

Ray C. on

Rating:

Cliff was excellent in checking us out when returning the 15ft truck. He was very nice and friendly.

William C. on

Rating:

Customer did not leave a comment.

Natasha N. on

Rating:

Customer did not leave a comment.

Christopher K. on

Rating:

The servicemen were efficient and courteous, before and after. Thank you.

craten p. on

Rating:

Need more than one person working at a time. He was helpful but had 6 people in line waiting to be helped. The worker was really trying his best, even shorthanded.

james h. on

Rating:

Customer did not leave a comment.

Ismael C. on

Rating:

The charge me doble for the rent of a truck , I called back and they told me they cannot do anything and that I need to call UHaul Corp! Bad Customer Service ! My Bank is working on the issue as they did nothing to fix it!

randy h. on

Rating:

The truck experienced electrical issue & would not start after refueling near the drop-off site. Finally got it to start just before roadside assistance arrived. Other than that minor snafu, the move went with ease. I recommend this site whole-heartily for moving & storage.

Tarig A. on

Rating:

Customer did not leave a comment.

Asif K. on

Rating:

Customer did not leave a comment.

Dean C. on

Rating:

The gentleman that helped me and the young lady were very kind and helpful I am also glad that this company recycles the card board boxes and gives away to those who wants them fir use thank you !!

Kevin B. on

Rating:

The staff was super organized and the materials were in great condition. I will continue to use them when I need to transport things!

Nathan Y. on

Rating:

The staff was great, really friendly! I love this location due to the staff being so open & friendly. I will continue to use & recommend this location forever!

Robert L. on

Rating:

Very helpful and nice.

Albert A. on

Rating:

Customer did not leave a comment.

Patricia A. on

Rating:

Customer did not leave a comment.

Bryan B. on

Rating:

Customer did not leave a comment.

Marie A. on

Rating:

Customer did not leave a comment.

daniel e. on

Rating:

Customer did not leave a comment.

Joseph A. on

Rating:

Great truck, Great Sales Reps, Easy online ordering. Very reasonable price ??

Leroy K. on

Rating:

The manager and staff that assisted me were some of the best customer service people that I've dealt with in a very long time, since it is a fleeting skill can't see much that they would need to improve on?

Carrie H. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Well my experience at this location was great, my overall experience was poor. I rented from the location on 620 and showed up at the rental pick up time To learn that my rental pick up have been changed to round rock without being notified. I had five people at the office waiting to help me move so it was very frustrating to have to go to a different location causing me to be an hour late getting back to the move.

ORLANDO G. on

Rating:

The two men working on Sunday 06/02 were extremely busy but very professional and got me in and out. Great service. Second time using this Uhaul for a Van. Good crew you got there.

James H. on

Rating:

Hand truck was a bit short.

Michael B. on

Rating:

Customer did not leave a comment.

TIM W. on

Rating:

Customer did not leave a comment.

Philip C. on

Rating:

The drop-off location was outstanding in every way. Thanks!

Beverly B. on

Rating:

Customer did not leave a comment.

Steven O. on

Rating:

Customer did not leave a comment.

latia c. on

Rating:

Customer did not leave a comment.

Alesia C. on

Rating:

Great customer service. Very helpful and friendly. Will reccomend to all my friends and family.

Justin H. on

Rating:

Customer did not leave a comment.

KELLY L. on

Rating:

I was given false information which cost me money. The lady did NOTHING to rectify the matter

james s. on

Rating:

Drop-off was easy with no problems. The key to my excellent experience was the customer service I received with the 1-800 number. Every time I called, I spoke to an American. This is possibly the best customer service I have had in years compared to any other company. I would highly recommend renting form Uhaul to anyone I spoke to. Thanks so much for keeping your customer service domestic and not sending it to another country.

David W. on

Rating:

Customer did not leave a comment.

Anna P. on

Rating:

Super friendly personnel!

Brandon D. on

Rating:

Customer did not leave a comment.

Patricia F. on

Rating:

The two employees that assisted us were on top of their game! They worked together like a well oiled machine! Both were super friendly, knowledgeable and efficient. The service we received was way above anything I expected!

Raviteja R. on

Rating:

it would be great if the trucks have rear view cam. except that everything is good.

Tony R. on

Rating:

They were very helpful and friendly. thank you for a good experience.

Lucy G. on

Rating:

Customer did not leave a comment.

Katherine H. on

Rating:

Outstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine Hill

Ed L. on

Rating:

Make sure they know that the blankets are being rented, not purchased.

Tami K. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

Customer did not leave a comment.

Betsy B. on

Rating:

Check-in was not very customer service based. The employees were talking about leaving work soon and there was little interaction with me, as they were conversing with each other the whole time. I had also been told I could keep the van longer if needed but when i arrived to pick it up they told me it had been rented at the end of my 4 hours. Check out was much better - friendly. Thanks for asking!

Christopher C. on

Rating:

Customer did not leave a comment.

Thomas R. on

Rating:

Customer did not leave a comment.

Nathan c. on

Rating:

Customer did not leave a comment.

Adam W. on

Rating:

Nothing, just keep doing what your doing!!!!

Jason C. on

Rating:

The mobile app took way too long to work properly, and actually lost me time. Going inside would have been much quicker. From the time that I found my truck, to the time that the app worked properly, my truck had been given to someone else. After I finally had a truck, I checked the back and the equipment I paid for was not in the back. I had to go back in the store again to get this equipment. This cut into my move time, and kept my help waiting. IF I use uhaul again, I will go to a different location, and will absolutely not use the app.

Shawna R. on

Rating:

I had an excellent experience, store/equipment was clean/tidy, staff were knowledgeable, very pleasant, and extremely helpful, but anytime they had to use the computer (creating rental and picking up) , it took so ridiculously long, requiring them to ask my number, address multiple times, it was as if we were constantly starting over a few times during the process indicating there is redundancy in the creation of contract. I'm now aware I can do all of this online.

Paul H. on

Rating:

Customer did not leave a comment.

emily r. on

Rating:

Y'all think I owe you 1.54 for a toll bill pkus a 1 dollar fee that's 30 now cause I didnt pay it because I did not drive through a toll. I contacted y'all and no one got back to me about it even though they said y'all would before the time was up and the charge goes to 30 dollars. I contacted txdot and looked at paymobilitybill.com and neither of them have a toll bill for the liscence plate for that day. Honestly i think y'all owe me a 30 dollar processing fee since I had to waste my time confirming a made up toll bill did not exist.

jesus y. on

Rating:

Customer did not leave a comment.

Emily W. on

Rating:

Customer did not leave a comment.

Shawn D. on

Rating:

Excellent

Martin L. on

Rating:

Customer did not leave a comment.

Vicente C. on

Rating:

Customer did not leave a comment.

Magalie F. on

Rating:

I would recommend to round to the nearest mile. Ex less than .5, mark to the mile below. More than .5, round to the next mile. Only thing. Thanks.

John J. on

Rating:

Always a pleasure

Tamara E. on

Rating:

Friendly and helpful staff.

Randy R. on

Rating:

Customer did not leave a comment.

scott s. on

Rating:

Customer did not leave a comment.

Tamara E. on

Rating:

Customer service was great. The facility is modern and accommodates lots of different storage needs. The door on our unit was hard to lift but the unit was clean and easy to access.

Olga P. on

Rating:

Customer did not leave a comment.

MAZEN A. on

Rating:

Customer did not leave a comment.

Shatema N. on

Rating:

None

jesus g. on

Rating:

Customer did not leave a comment.

carla g. on

Rating:

Customer did not leave a comment.

Karin D. on

Rating:

I returned the truck at 4 and the office was open but no staff found

Calvin N. on

Rating:

Customer did not leave a comment.

Katelyn D. on

Rating:

Customer did not leave a comment.

Matt J. on

Rating:

always great service and well maintained equipment. This is only time that I have had an unlcean trailer. Prior user left in some debris and materials in the trailer. Did not effect overall use of the equipment in any way.

Abu S. on

Rating:

Customer did not leave a comment.

Bryan B. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

ASHLEY A. on

Rating:

Great service and friendly staffs.

Jimmy T. on

Rating:

The truck should be off the road immediately. The steering was dangerously loose and difficult drive. I had to replace the wheel on the utility dolly several times. The left wheel is broken allowing the tire to slip off easily. I would like for someone to contact me I regards to the poor condition of the truck and dolly.

Amber W. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Trailer had some oil in it that wasn’t noticed at the location by the staff, or by me, until I went to load it later. I sent an email in to u-haul and the location took care of me when I returned the trailer.

Pauletta S. on

Rating:

Customer did not leave a comment.

Jeri K. on

Rating:

The gentleman was awesome! He helped me check in after a day of packing. It was a pleasant experience!

Andrea T. on

Rating:

Glenda did an amazing job accommodating us, even though we came in without a reservation. She was very friendly and courteous, and quickly got us squared away. I will definitely use this location agai

DANIEL G. on

Rating:

Excellent and quick service!!!

Christina I. on

Rating:

Glenda I want to thank you very much for being the awesome manage you are,you are on top of things at all time, I felt very secured and safe, I would recommend you to everyone I know, keep up the good

Christina I. on

Rating:

I have rented storage units, pods trucks and car dolly from from U- haul at 700 S Blvd Cedar Park Tx. for the last 5 years and I have been very pleased , I couldn't ask for a better manager Glenda .

Kimbla N. on

Rating:

Very nice people

Martha f. on

Rating:

I will use U Halhal every time I need to storage a y items.

Carolyn K. on

Rating:

I didn't need the unit for long, but it was perfect for my needs. The staff were very accommodating.

James N. on

Rating:

Carts were very helpful in moving boxes and items to the 2nd floor. Our space was not air conditioned when we rented however that was added during our stay.

JOHN H. on

Rating:

Glenda went above and beyond to help with everything she could. Highly recommended.

Nancy O. on

Rating:

I had no problem with anything with the facility or staff i would definitely recommend this u hall for storage to my friends

BERTHA J. on

Rating:

This place was very courteous to me and was there when I needed a place to sore my things. Thank you very much. I really like the staff truly cared and was always on hand to assist me. Thank you

JEFF B. on

Rating:

They auto drafted almost $700 from my acc at the 620 address w/ out my authorization. Never got anything resolved like I was promised. The guy working last Saturday was a smartass wouldnt let me rent

Lisa s. on

Rating:

Thank you for your efficiency and expedited service in renting a until with you all. Keep on keeping on! Lisa Star

Aaron T. on

Rating:

The staff was helpful and when issue happened.

Susanne m. on

Rating:

Thank you Brandon

MAX R. on

Rating:

i dealt with Reggie a few times and every time he was just great.

Catherine D. on

Rating:

Bravo!! To management, MS Kennedy and Mr Reginald, you have the best staff and the (I think) greatest storage rental facility in the world!! Altho, I was sorry to see the other Reginald go:(

GUSTAVO M. on

Rating:

Good customer service and excellent location

Felicia M. on

Rating:

Although our experience in Cedar Park was good, our U-haul experience with the Lufkin dealer was horrible to the utmost! And the phone call experience was as horrific!! The Longview manager was GREAT

Catherine D. on

Rating:

Reginald made completing my reservation enjoyable!

GUSTAVO M. on

Rating:

GOOD SERVICE

NANCY T. on

Rating:

I will not use you again

NANCY T. on

Rating:

You did not have my reservation, didn't really seem to care, stated you looked up availability in your computer and "assured" me that you spoke to the Round Rock facility for availability. Lies.

JAMES M. on

Rating:

Excellent staff, clean, secure and safe. Would highly recommend this storage facility.

YOLANDA R. on

Rating:

.

Eric L. on

Rating:

We had issues with the ability of getting a trailer in and out of the facility do to the uhaul trucks/ trailer blocking the way and the broken gates. Billing issues from credits and was locked out.

CONNIE O. on

Rating:

The construction going on June 12th complicated move-out. I would especially like to thank the younger man behind the desk on Tuesday as he was very professional and helpful and made it easier.

Garet F. on

Rating:

I was quite pleased with your services from the truck to the storage unit. My door was jammed and you were able to fix it on the spot.

Russell D. on

Rating:

very helpful; we used this place for relocation from Houston to Austin. They were helpful with equipment and extended rentals.

beverly g. on

Rating:

Yard space too small for big truck; all units are accessed from inside only. No proration in billing. Parking in front very minimal. Other than that, all was worth the trip.

MARCO C. on

Rating:

Had the storage unit for 5 years and not one problem to report. Excellent!

PETER H. on

Rating:

The ONLY reason for not giving 5 start is that the main gate seems to be broken a high percentage of the time and navigating the front parking lot can be a real obstacle course.

NYRA L. on

Rating:

Great people

THOMAS A. on

Rating:

Thank you!