Customer did not leave a comment.John W.
Customer Reviews for U-Haul Moving & Storage of Cedar Park
Cedar Park, TX 78613
(On Hwy 183 between Cypress Creek and Buttercup Creek)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great storage placeJose A. | Overall Experience
Customer did not leave a comment.Mary J.
I had a great experience with this uhaul location. Very clean and well lit. Friendly staffMARGRET K. | Overall Experience
Checked in and out with the owner and she was super sweet. Quick and easy. Clean truck. Great experience!Emily L.
you charged me for shipping blankets that i did not use and returned still in their bundled wrapper....I don't think you should have done thatDonal S.
Customer did not leave a comment.Antonio P. | Overall Experience
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.Randall H.
I was very disappointed that you give customers vehicles in which the gas stank is not fuel. Most customers who have ever rented a vehicle know how difficult it is to refill a tank when the tank has to be filled only partially. It's almost impossible to get it right and you worry you won't put enough in the tank and, therefore, end up putting too much in and wasting money which is what happened to me. This simply shows that you don't care about making it easier for your customer. It's a HUGE turnoff and left me with a negative feeling from the very start. If this is how little you think about your customers, then I won't be coming back and will not be recommending your business to others.Can K.
If it is possible when updating the locations that equipment is available in by text messaging or email for each customer, please be sure to update the info for the customer accounts as well, I had to call customer service to get it clarified. Otherwise, had a good experience, and the employees were extremely helpful in clarifying the info needed for the reservation paperwork.Brittany C.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Dena G.
The manager was rude. The employee working for her was very nice. Our order was messed up. We showed up with the U Haul to unload into a large climate control unit and we’re told nothing was available. We have now temporarily stored things in the unit and at other people’s house until we can find somewhere that has climate control. I spent thousands of dollars on movers - and they waited in the heat for hours as I tried to get any solution.ANGELIA B. | First Impressions
Customer did not leave a comment.DARRELL A.
A small issue arised but the personnel gave me a good option to rent a storage room.Jose A.
Customer did not leave a comment.Elaine C.
Everyone I met that worked there was super super friendly and a pleasure to work with. Especially Christy (sorry if I misspelled it).Robert H.
Great staffTony M.
Customer did not leave a comment.MIKE N.
Perfect experience!Edwin K.
Customer did not leave a comment.Shanichra R.
very good service at this location.Eric S.
Customer did not leave a comment.James B.
Best service ever. Thanks Pam!!!Wilbert C.
The lady that gave me the rental provided amazing service. Returning after hours was fast and easy using the app.Marcos K.
It was difficult to get a location closer to me. Every time I chose a close location, the confirmation came back with a location further away. As a result I had to pay extra in mileage. It resulted in double the mileage. Very disappointing.Richard G.
Customer did not leave a comment.Yu-Ren L.
Although it was a new track there was far too much play in the steering wheel and the whole time I drove it I was terrified but I had things that I had already made appointments for. Driving it on the freeway and in the hills was dangerous. I have other problems with the entire situation but it's already been discussedDANA W.
I was extremely pleased with my experience and this location is wonderful!Greogary C.
I have been renting equipment and trucks from location of U hail for the last 6 years. The professionalism of staff , clean , well maintained equipment are consistent aspects.VIVEK G.
Customer did not leave a comment.Claudia H.
Customer did not leave a comment.Gary C.
Easy return. Friendly service.Christopher M.
Customer did not leave a comment.Michael T.
Smooth process! Good experience :)William W.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Paulina Z.
The manager was Kurt. I have never rented a truck and her tone was Kurt. When returning the truck, she had a trainee teaching her how to ask questions etc. When the trainee asked What should of being a question Instead of a statement: did you hear any noises. I thought she was making a statement not a question. And I asked to clarify and manager told me I should â€œlistenâ€ instead of talking. I thought it was rude and condescending to me! I am older and customer service should be more respectful period. That Kurt tone and interaction should not take place while training an employee or ever. She was rude period. I will NOT recommend this location.Sonia C.
One of the best experiences renting a uhaul... If not the best! The ladies were friendly and quick. Would definitely utilize this location again if needed. Truck was clean and ran great. Thanks for a seamless, stress free rental. We have used another location off of Crystal Falls in Leander and that was the worst experience.Jamie B.
One of the best Uhaul experiences ever. Christy, Pam, Mya, and Nicole all helped me cheerfully and respectfully. So professional and courteous; they represent the best of Uhaul.MARY A.
The whole experience was great! Your staff was friendly and super helpful and we were in and out in less than 5 mins both times.JACOB P.
Customer did not leave a comment.Dony V.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Hugh S.
Customer did not leave a comment.Keith H.
Not a good customer serviceMarcelo D.
I think the lady who at the counter on the 9 th April at 5 pm Was courteous and out going It was an excellent job done by her and made things very easy with all the stress I went through in movingAvi F.
Pleasant experienceDuane C.
After hours return was not working for the website return. Directions should be included on inside of drop box. It was inconvenient to contact customer service rep and wait to be assistedcamille canaby C.
Customer did not leave a comment.kevin P.
Customer did not leave a comment.Gabriel A.
Friendly folks and very helpful.Larry C. | First Impressions
Customer did not leave a comment.DOREEN J.
I don't remember her name but she was so sweet and nice and funny!Janae B.
Customer did not leave a comment.James C. | First Impressions
Customer did not leave a comment.julie H.
When we first made the reservation, we were given a confirmation for another pickup location. We had to go about 5 miles out of our way during a busy morning and it was very frustrating. We were not notified of the change through email or by phone, we had to be unpleasantly surprised!Troy V.
Customer did not leave a comment.Barbara D.
Customer did not leave a comment.Michelle T.
Great personable office staff!Sean W.
I don't think you have to do anything. Crystal was a joy and very helpful. She supplied everything we needed and got us on the road quickly.Christina F.
Customer did not leave a comment.Rebekah S.
Great Staff !! Decent vehicle with no problems. Had the vehicle 4.5 hours (6 hr rental) drove less than 30 miles, Paid over $80.00.Kent T.
Everyone at this location was top notch and helpful.Thomas T. | Overall Experience
The staff are friendly and professionalâ€¦ a far cry from the 620 location. I will be renting from here now on.Kimberly J.
Customer did not leave a comment.Ashley L. | First Impressions
Customer did not leave a comment.ROBERT A.
Everyone was top notch at this location.Thomas T. | First Impressions
Great service and the panel van we rented was a great vehicle. Thank you so much.Melissa H.
Everyone was friendly and helpful.Michelle J.
Customer did not leave a comment.Holly S.
The location was clean and friendlyTyler H.
Customer did not leave a comment.Matthew W. | First Impressions
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Elizabeth P. | First Impressions
The ladies helped with all my questions. I also got to watch them greet customers with a smile.RAE R.
Having a furniture dolly available would have been helpful.LLOYD B.
I sometimes work late at night so nightly access to my unit would be beneficial for me but I understand.RAE R. | First Impressions
Customer did not leave a comment.HEATHER G.
Customer did not leave a comment.Casey W. | Overall Experience
Two girls that was on duty were the best, invited me in ask what I needed. I will be back to this locationGary L.
Customer did not leave a comment.Elizabeth P. | Online Move In
Customer did not leave a comment.Roberto C.
I did the check-in online and booked a dolly. arriving at the store, I had to check-in again and I didn't have the dolly I booked. I had to make my shift awkwardly by carrying weight. Total lack of logistics on the part of the store.Daniel L.
Customer did not leave a comment.Matthew H.
Easy process, clean truck and overall way better then isong home depot!Christine C.
Customer did not leave a comment.TERRY C.
Customer did not leave a comment.Shannon T. | First Impressions
Customer did not leave a comment.Gerard M.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Danielle R. | First Impressions
Customer did not leave a comment.Dixie M. | First Impressions
Customer did not leave a comment.STEVEN W.
Fuel gage on van was not reading correctly. It said it was full and then dropped quickly to 1/4 tank. I ended up paying for more fuel than I used and did not get any gas credit even tho the mileage reflected it should have been less.CORI W.
Thank you for everything!!!MARY B. | Overall Experience
Did not have the boxes I ordered in the truck Door was not sealed and caused a leak from rainstorm which resulted in a ruined mattressMichael F.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.DOMINIC G.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Nicholas E.
Most definitely one of the best experiences I've h6 in a U-Haul store! The teams morale was super high! Everyone was super helpful and made the experience easy and fun! As a business owner and a customer it was great to see excellent customer service from beginning to end!CIERRA D.
Customer did not leave a comment.VijayKumar P.
Customer did not leave a comment.KENNETH U.
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.Doris H. | Overall Experience
Kristi was awesome. We could not have received better service. She was thorough in giving info and answering questions, always positive and upbeat, made us feel like we were part of the "family" not just another person passing through.Austin Z.
Customer did not leave a comment.Victoria H. | First Impressions
Customer did not leave a comment.Jasmine B. | First Impressions
Customer did not leave a comment.LAURA A.
Christy was awesome taking care of me. I'll definitely be backSTEVEN JOHN E.
Awesome customer servicecraig M.
My only issue is that the left fron tire strap wasn't long enough to go around the tire and lock into the ratchet lock. I had some industrial shipping straps and was able to connect to the trailer and secure the vehicle for transport.GAYLAN L.
I appreciate everything y'all have done. Thank you.MARY B. | First Impressions
Great friendly service.KEVIN H.
Customer did not leave a comment.ANURAG S.
Associate at the counter helped me get checked into my storage unit. Overall amazing service.freudy r. | First Impressions
Customer did not leave a comment.Orlando V. | Overall Experience
Customer did not leave a comment.Zachary G.
The ladies and Cliff were great!!John S.
Customer did not leave a comment.GEORGE C. | Overall Experience
It is very expensive . I just travelled 50 miles by renting this vehicle , and ended in paying 61$ in renting this UHaul pickup truck , and put 7$ for fuel , also they ahve charged 0.69 cents per mile . included in this whole travel .RADHAKRISHNA M.
Customer did not leave a comment.GEORGE C. | First Impressions
Very helpful and friendly customer service from Pamela.LAUREN C.
I was charged over $7.00 for fuel but I returned the truck with the same amount of fuel as when I left. I called Cliff who handled the transaction and he said he would credit my card for the overcharge. I will look to make sure he does credit my card. I have the gasoline receipt. I hope this was an honest mistake.Nick L.
Great customer service at checkin. Unit was clean and ready.John R. | Online Move In
Customer did not leave a comment.Bonnie V. | Overall Experience
Muy satisfecho con todo el personal rapido seguro eficazOrlando V. | First Impressions
With the exception of the elevator not working, my experience was good.Kimbla N. | Overall Experience
Customer did not leave a comment.KENNETH A. | First Impressions
Please fix the elevator. I was stuck for 15 min inside. The intercom system in the elevator does not work.Michael B. | Online Move In
Customer did not leave a comment.rachel h. | First Impressions
Customer did not leave a comment.Heather T. | Overall Experience
Those working there were pleasant to converse with. I had multiple climate-controlled units during my relocation process due to there not being one unit large enough for everything. One of the units, which unfortunately housed my high-end, real wood and leather furniture, was okay for the first few weeks I was there (I was repeatedly back and forth every day or every few days during this arrival period to know this), but then got excessively humid at some point after those first few weeks and had mice which left droppings all over my belongings (which inevitably means urine as well). There was only my furniture and no food in my unit to attract them. There was a gap of approximately 3 weeks where I did not go to the facility so I do not know when the mice and humidity started in that period. I reported it to the office and it was notated in my file. In the subsequent/final two weeks, there were no new mouse droppings to the best of my knowledge, but the humidity in that unit remained a problem. Now, on top of just the busyness of moving, I am going to have to contend with some sort of clean up and assessment as to where things stand with the furniture. The other two units I had (one of which was for a shorter duration), were fine the entire time I occupied them. This unit with the problems was also the most expensive (being larger). I am not sure what I paid for in that regard...to damage my belongings and add to my workload of relocating?Renee S. | Overall Experience
Mr.Luke and Miss Pamela are the best they made sure everything went smoothly for me if I ever needed a truck or storage I would definitely go and see them Thanks I really appreciate everything.David D. | Overall Experience
The whole staff was friendly and helpful! I would continue using this exact location for any future moves in the Austin area. They made the process easy and enjoyable - it was a joy doing business here!Luis H. | Overall Experience
Customer did not leave a comment.roxanne h. | Overall Experience
Everything was great!Roy H. | Overall Experience
Customer did not leave a comment.Charles R. | First Impressions
Customer did not leave a comment.STELLA E. | First Impressions
After we moved in the door broke off the hinges and almost hit a young man who was helping us move. The man who was on call, not the manager, gave us a pole to hold it up. We were afraid the pole might slip so we didn’t go in, except when we had no choice. Just a few days before we moved everything out, the door was finally repaired.MARY A. | Overall Experience
Customer did not leave a comment.Andres M. | First Impressions
Customer did not leave a comment.Jack T. | Overall Experience
Customer did not leave a comment.Michael T. | Online Move In
Customer did not leave a comment.Lance K. | Overall Experience
Customer did not leave a comment.STEVEN H. | Overall Experience
This facility was wonderful to utilize, and the staff were extremely competent, helpful, and provided very professional assistance. I could not have been happier with all of those associated with this UHaul facility. My very appreciative thanks for all.Timothy D. | Overall Experience
Customer did not leave a comment.Jack T. | First Impressions
Andrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!Renee S. | First Impressions
Customer did not leave a comment.Rebecca H. | Online Move In
The man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much SheilaSheila N. | First Impressions
Customer did not leave a comment.JAMES M. | First Impressions
Customer did not leave a comment.Karen C. | First Impressions
This was the best experience ever!!! Andrea and Nicholas were top notch! They were friendly, professional and overall genuine helpful people! Great place!!!! I'll definitely be back again!!!Tara J. | Overall Experience
Customer did not leave a comment.sergio m. | Overall Experience
Customer did not leave a comment.David D. | First Impressions
Did not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpfulKaitlyn P. | First Impressions
Customer rep at counter was fantasticEddie M. | Overall Experience
Customer did not leave a comment.Lorna M. | Online Move In
Andrea and team were awesome! They were always super friendly and helpful!Brandon K. | Overall Experience
Customer did not leave a comment.Christine H. | First Impressions
Customer did not leave a comment.Antonio P. | First Impressions
Customer did not leave a comment.Christopher W. | Online Move In
Customer did not leave a comment.Erica M. | Overall Experience
Online rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.Jenny S. | Online Move In
Customer did not leave a comment.Sherree M. | Overall Experience
The staff was very friendly and helpful even though it was almost closing time when I arrived. Both team members that helped me made sure I had everything I needed and stayed to help me with my rentals. I’m happy I decided to go there during my moving process.Casunique R. | First Impressions
Customer did not leave a comment.Pamela M. | First Impressions
Customer did not leave a comment.Wade M. | First Impressions
Even though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.Christa W. | First Impressions
Customer did not leave a comment.Jamie S. | Overall Experience
100% Above & Beyond………!!!Brenda M. | Overall Experience
Customer did not leave a comment.Theresa M. | Overall Experience
Excellent all around. I also really like the guy that ran the place - very helpful, knowledgeable and cool human.JESSE B. | Overall Experience
The manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.Kim H. | Online Move In
Customer did not leave a comment.Connie & Paul S. | Overall Experience
Andrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.Joe R. | First Impressions
Awesome experience!Jay N. | Overall Experience
Customer did not leave a comment.Dean R. | Overall Experience
Andrea and nick and there staff were very helpful and nice and very helpful 👍👍👍Benjamin c. | First Impressions
Awesome! Thanks for all the help!Jay N. | First Impressions
Customer did not leave a comment.Nicole H. | Overall Experience
Manager was fantastic. Very helpful and answered all my questions.Jacqueline D. | First Impressions
Customer did not leave a comment.DEXTER J. | First Impressions
Customer did not leave a comment.Thomas C. | Online Move In
Customer did not leave a comment.Pioneer A. | First Impressions
Customer did not leave a comment.roxanne h. | First Impressions
Customer did not leave a comment.Joshua S. | Overall Experience
Customer did not leave a comment.Dirk G. | First Impressions
Customer did not leave a comment.laurie g. | Overall Experience
I have rented many storage units over the past 20 to 30 years. This facility was always very clean very secure the people were friendly. I would highly recommend this to anyone.Charles W. | Overall Experience
Clifton was a pleasure to work with. R/AROY A. | First Impressions
One of the best experiences I’ve had with a company period. Andrea is one of the kindest to have ever encountered at any business. I would recommend this specific U-Haul location to anyone!Travis B. | Overall Experience
Customer did not leave a comment.Davalon T. | Overall Experience
Andrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.Monica M. | First Impressions
Best. Ever!Alejandra A. | First Impressions
I can't say enough good things about this facility. I first used them to rent a truck a few years back and then recently needed their storage. The team was so nice and accommodating. I highly recommend them!!Malynda G. | Overall Experience
Andrea and her team were so helpful and friendly.Michael M. | Overall Experience
Customer did not leave a comment.Deja H. | Overall Experience