Customer Reviews for U-Haul Moving & Storage of Cedar Rapids

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cedar Rapids

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William J. on

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Great job!

Tanya S. on

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billy joe w. on

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Arthur S. on

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Faruque H. on

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I have requested 15' U-haul. During the reservation time U-haul said they don't have 15' track but it will 20' track. When I went t pick up I was told 26' track is only available. The place where i need move goods has no space to park sucha big track and I was not comfortable with big trak.

Kimberly M. on

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Janice C. on

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quick, efficient and friendly service. knowledgeable staff

tom d. on

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kind and respectful

Tom P. on

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Jack C. on

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Kevin K. on

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We have used this U-Haul facility three times in the last three months. Each time and they’ve been friendly very helpful and extremely courteous. We highly recommend and with enthusiasm this location!

Paul W. on

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No comments

Brian D. on

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Very simple and straightforward process. Personnel were helpful and knowledgeable.

abdalla A. on

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Over all you guys doing great job.

Jeff S. on

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Clean equipment but the left tail light never worked and one fender light did work. Other than that the equipment and tires was in great shape. Pulled really good also! Looking forward to renting a 26 foot truck shortly!!!

Joseph M. on

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Good selection of different size trucks. Courteous service.

David T. on

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I arrived to find my truck blocked in it took 45 min for them to get the vehicles out of the was. The truck blew a break cylinder it was almost 3 hours before I heard from road side assistance another 2 hour wait for the tow truck. I got a rude phone call the next morning about where their truck was. This was by far the worst experience I have ever had with a truck rental company.

JUDSON I. on

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William O. on

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They took care of our needs. Friendly professional staff.

Catherine C. on

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robert r. on

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kevin k. on

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This facility went way out off the way to accommodate us after the death of a family member in which the storage unit belong to. With everything going on the meant alot to us.

Jaimee W. on

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JACALYN F. on

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JERRY J. on

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Awesome customer service. Very clean, friendly, and organized.

Wendi G. on

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Tony C. on

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I was able to reserve the truck and helper service an hour before I went to pick up the truck! Talk about convenience! It was unexpected and made our move so much easier!

Steve S. on

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The person that called from usual to confirm our reservation was rude. Local people were good.

Mike O. on

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Great UHaul location, they work with you and are pretty quick to get you in and on your way.

casandra c. on

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Nothing everything went very well thanks again

bob r. on

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James W. on

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Rented a Cargo Van - it was brand new - drove very nice - great experience.

amanda b. on

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Timothy S. on

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Everything went very smoothly as usual...the only issue was when I got my confirmation e-mail, my pick-up time had been delayed two and a half hours because of availability....might have chosen another pick-up location had I known prior to confirmation, but worked out okay.

janell b. on

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Your staff was very helpful

janet g. on

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The agent in the office was very on the ball and knowledgeable. Very friendly too. Great service experience.

Marina S. on

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JOHN J. on

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Gregory S. on

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The truck was left with overdrive disengaged so I had to put 30 gallons of gas and 15 gallons of coolant in to go 150 miles. Once I found the overdrive was disengaged on my way to return the truck, fuel and coolant was no longer an issue.

john b. on

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fast pickup, fast return, clean truck, all good

lacey h. on

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The employees were great with giving me other options bc the call center messed up , very friendly and accommodating

Chris F. on

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Only reason I would not is the guy who took was working with me was not what I would aspect for customer service. Conversation was not friendly no welcome greeting no thanks no nothing. I had booked a dozen blankets only 6 available. The windshield was dirty on the truck as well.

damien p. on

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Lynn P. on

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Brian Myers and his staff did everything they possibly could to help me out of the mess the original UHaul place had created (662 Center Point Rd. James Santee). His franchise should be pulled.

Jenna M. on

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We arrived 10 minutes to our pick up time which was 8:00 am, when we went in at 8 to get the keys they said that the truck still wasn’t ready so 8:07 rolls around and we are irritated that we are still waiting for the keys and the employee asks “why are you so upset when it’s only 8:07am” and we said because we only have the truck for 3 hours to move our whole house. Then the employee argued with us stating that we only had the truck until 10 am when in fact we had it until 11 am and showed her my reservation receipt that said we had it not only until 11 am but also that we were GUARANTEED to pick the keys up by 8:00 am. Don’t get your U-Haul truck here if you’re needing to be on time for anything.

Charles N. on

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The person who was working the desk wasn't actually qualified. She is a cleaning person who tried to help out. She did a great job, all things considered, but why didn't the owner/operator have someone qualified at the desk? What is more important than your customers?

MIKE D. on

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Daniel was extremely helpful and very courteous

Randy P. on

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Nick K. on

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First off we had to gather the pads and dolly. The check engine light was on and the brake and battery light both would flash during the coarse of the drive. But what pissed me off was that the truck was on a less than 1/4 tank so I had to put gas twice the first time filled having my move helpers waiting on me

Cady M. on

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They need more staff for the 1st of the month when there are multiple people moving. They said several times everything was booked and only had 2 workers! We had to wait 15-20 minutes just to get the keys for the truck which pushed back our start time. Very frustrated. It’s not their fault that’s how their manager scheduled them either!

keith h. on

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Brian D. on

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The guy working there Daniel was amazing and very helpful got me everything I needed and understanding. There needs to be more employees like him.

Kervins B. on

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DANIEL J. on

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I rented a truck but didn't know it was only for 3 hours until i arrived. I thought it was for the full day. Guess I'll ask next time.

Rebecca G. on

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Robbyn N. on

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stacy h. on

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Garret S. on

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Kristi R. on

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I have rented trucks from this location on several occasions. The trucks are always clean and ready at the time scheduled.

Alec S. on

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Joe C. on

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Fix the online service. Didn't work for me or several other folks. Other than that great!

Perry S. on

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keith k. on

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Doug R. on

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James H. on

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Samantha J. on

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Great customer service!!!!!

jeffery c. on

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KAY S. on

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It was a good rental experience. I would rent there again. The man who checked out the vehicle was very helpful.

Robert P. on

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Meghan T. on

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Stephen K. on

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Robert M. on

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All the people I met there were polite and extremely charming and I do appreciate all the help that I was given thank you.

christopher d. on

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LESLIE H. on

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Very nice personnel that worked for Uhaul they're very friendly very kind very helpful we'll go back again when need a rental truck or a trailer

Barbabra M. on

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service was outstanding. Everyone there works really hard and puts in long days!!! Would highly recommend !!!! I saw them handle a difficult customer with professional service and no attitude. Five stars for sure.

Tim V. on

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Kevin M. on

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Excellent customer service!

Mkayla B. on

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Confusing and unreliable.

Joe F. on

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Matt P. on

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The staff here did a great job to assist me the best I could. I was sent to this location after the first trailer I tried to pickup at another location had light problems. There traffic department said they would switch the reservation but it took almost two hours because they were under staffed according to one of the employees. The trailer had a flat spot on one of the tires but it would be easy to miss by someone who didn’t know what they were looking for. It made it the 1187 miles I travelled though. I made it but uhaul is what it is.

Kelli K. on

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Have the trailers available at the pick up time

Michael A. on

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Really smooth and fast on this end and I was extremely happy with the rate!

Philip p. on

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Quick and friendly.

alana w. on

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Gregg P. on

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JIM L. on

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Matt B. on

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Friendly staff. My order wasn't in their system. They had what I needed and set up a new order and I was on my way in less than 10 minutes. Keep up the good work!

Molly N. on

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Renee B. on

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Marie A. on

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Keep hiring ppl like the guy that helped me. Professional, quick and helpful

Robert S. on

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Always Awesome!

Charles f. on

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Allie K. on

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Friendly staff

DEARK B. on

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great service saved me much money

Steve k. on

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GARY G. on

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Jacki S. on

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Linda R. on

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I dealt with Dalton, he was professional and while checking me out he was also fielding questions from coworkers. The kid was quite the multi-taster.

Mark J. on

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Kim K. on

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Jason T. on

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Staff was great, courteous and very kind and helpful

Brenna F. on

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Daniel Watt was extremely rude and unprofessional when we went to drop off the U-haul truck. We unfortunately did not estimate the gas fill up correctly prior to returning and we were a few gallons short and tried to charge us an incorrect amount that did not match up with the gas level that was currently in the truck. He was not polite and made an already stressful day even worse by trying to charge us for more fuel than necessary. He proceeded to argue with me until I showed him a time stamped photo of the gas gauge. Additionally, when we pulled the truck into the lot there were a lot of trucks and there was a man out in the lot working who was shaking his head and was obviously upset to be working. My boyfriend rolled down the window to ask him where he would like us to park the truck. His response was very short and rude and responded with throwing his hands in the air and saying “I don’t give a shit.” I do not recommend this location what so ever and will definitely not be back.

Jacki G. on

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The return process went very well!

Edmund G. on

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David M. on

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Doug F. on

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Great job!

Abbey Y. on

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Agents could be friendlier

Robert M. on

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Cheryl H. on

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terry n. on

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Everyone we dealt with was very professional and very helpful! Thank you

Rory R. on

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First time with 24/7. Works very well for a smooth efficient process.

Warren L. on

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Fix the phone-based check in. I had problems uploading the photos. The software told me to call customer service. CS forwarded me to somewhere else, who told me that the guy at the store would have to call me. It was just a really frustrating experience. Always check in with a live person!

Katharine P. on

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I did the early check in-- but still had to provide the same information at the desk the next day. Other than that, everything we excellent.

Beyossiba P. on

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Good u-haul place to rent your moving trucks.

Dawn P. on

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Jeannie C. on

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Skylar L. on

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Patricia M. on

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I felt they were knowledgeable and took care of my needs quickly. I would definitely recommend this location to others. Thank you!

Jim S. on

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Shawn C. on

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Stephaine G. on

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the truck needed maintenance. I was very scare to drive the truck

mary k. on

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Tammy B. on

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Tom M. on

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I had to wait 2 hours for someone to come out and fix a flat. All the tires looked bad on the trailer. Poor quality control.

John J. on

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The rental process was quick and easy.They were very accommodating with all my moving needs.

Brian R. on

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Great product and service! Everything was ready for me on time and priced as promised!! ??????????

DEVON H. on

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The foundation of my 10x10 unit CRACKED and covered my property in thick dust and dirt. UHaul HQ gave no compensation at all. Local staff were helpful, did what they could and were always friendly.

Derek W. on

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The staff at this location were amazing! Only reason I left a lower rate is because the truck I ordered was not there and I had to make multiple trips with a smaller truck. The staff helped by cutting some of the cost but it was still a huge inconvenience!

Michelle R. on

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Both Guys on 16th st. SW. In Cedar Rapids IA was very helpful, nice and thoughtful, couldn't of gotten it done w/o them.

Matthew S. on

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Melissa W. on

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Person was very kind and needs were met very quickly and efficient!!

erica s. on

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Mariah O. on

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Mobile rental didn't work for me

tracey c. on

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Scott K. on

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Terrible. Tail light broken and they knew about it before giving truck. Ordered 20 foot truck got 26 foot. Truck was not maintained. Worst ride I ever had in uhaul. Several items got damaged even after tying down because uhaul suspension was absolutly dreadful. Tried to speak to manager about he was cold and did not seem to care about concerns. Spoke to employee about when dropping off and he did not care at all. Worst experiance EVER.

Andrew B. on

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Amber H. on

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I had a great experience Thank you

Donna W. on

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beverly b. on

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Be sure to put in the drop off site that was requested.

THOMAS B. on

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Rhonda P. on

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I think you have it covered.

james c. on

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I’ve worked with this location a number of times and the people here are always friendly and helpful. They get the job done profesionally.

Rafael F. on

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Customer service was great.

Jerry H. on

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My storage leaked and ruined a bunch of my belonging. Not impressed and I asked to talk to someone about it and he ignored me and just gave me my parting slip and said have a nice day. Again. Not cool

Rafael F. on

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Great service

Martha K. on

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Renting a storage unit was a simple process. Great customer service.

jennifer g. on

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You all were kind polite friendly. It was nice to have someone show where ur unit is before you move in to it. So thank you very much.

Rita W. on

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No complaints whatsoever.

Michele M. on

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It's a great place to do with. My ONLY issue was the mice. Make sure you have totes and sealed and covered furniture. They chewed through our things and droppings were everywhere. Beware of MICE!!!

alicia r. on

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Great day facility, Great service

ANDREW K. on

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jody a. on

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It was fine

Francis F. on

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Mialage was totally wrong I was charged for miles I didn't accumulate but the manager did go in and adjust it I'm now wondering if this is an on going situation that happens to other customers.

TOM C. on

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Excellent service. Will be happy to use them again.

Christie M. on

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Went above and beyond to help me in my time of need. Staff are friendly and helpful. Kind and compassionate. I will recommend them to anyone

diona t e. on

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I would recommend this location to anyone who needs a place to store their belongings. The only thing I don't like is the fact that they could remove a lock for you if you were to loose your keys.

Bucky G. on

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Unit was cleaned out Friday and there were mouse droppings all over the unit and ruined a blanket we had stored.

Greg J. on

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I had great experience at U-haul moving and storage in Cedar Rapids I will always call on them for my storage and hauling needs Thank You

DEDRICK R. on

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Overall great experience. Thank You.

William O. on

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Friendly customer service reps. Easy to pay and card is easy to shut off and start security.

SAMANTHA S. on

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I was dissipointed in knowing my two years of having my storage unit to learn my bed had been ruined from water damage very disappointing

Tanishia S. on

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I love this place. And yes I will rent there again. And recommend friends and family there.

Jeff M. on

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Very nice and quick!

KIMBERLY E. on

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I would come back to you guys I would like to say thank you you too all of you and the friend smile

Michelle H. on

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Office personnel: very friendly and helpful. Unit: very clean. Property/ facility: clean and well kept up. Fencing, gates and many cameras: make me feel this is a safe place to keep my belongings

Harold G. on

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Overall a very good place. Longer summer hours would be nice. My one complaint is the placement of the exit swipe key box, it can't be accessed from your vehicle. Very secure and well maintained.

William B. on

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To access my unit outside of 7a-7p I would have to pay another $10 for 24hr access. I don't need 24 hour access, but may need access 7p-10p. I also had to pay $11 for a lame round lock per U-Haul.

ROBERT R. on

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Considering my unit was broken into three times before U-Haul took over the operation, I am satisfied with the service, More secure.