Customer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Center Township at Beaver Valley Mall

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Stephen M. on

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Jacob S. on

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Very disorganized. After being assured that my autopay was set up, I went to my unit to find it locked up with a delinquent payment note. I found the manager and he said oh yeah I remember you paid.

Jason R. on

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Employee Ryan who helped me with my truck rental at the Monaca location was awesome

William J. on

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Return was extremely quick and easy.

Wayne S. on

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Beth Z. on

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Did 24/7 pickup. Staff did not seem to know which truck was ours despite showing the number given on the app. (We thought it was license number) Sent by woman employee to opposite end of parking lot to look for it when it was right in front. Woman employee asked “what is so special about that number” when we were trying to find truck by code given

Denise C. on

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Very professional

FELIX A. on

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Ryan was so friendly and helpful! He explained everything very detailed and made sure we understood the process.

Janet B. on

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Nothing to improve!

Denise C. on

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Was notified of item left behind. Once again, very nice staff.

cindy j. on

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Edward S. on

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We were disappointed that we were called the day before pickup and advised we would have to pick up at Lisbon Ohio which is about an hour away. We called the 800 number and spoke to a most helpful person, Candy, who was able to find a smaller truck available at Monaca location.

Mariah L. on

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Deanne W. on

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Friendly & helpful service! Thank you!

James F. on

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George P. on

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Israel G. on

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They go over and beyond to be professional and respectful.

Stephen C. on

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Mark R. on

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Horrible customer service. They kept contacting me over one rental for various reasons. I am NOT a satisfied customer and will be contacting management. Train your employees before handling customers, and it’s not OUR problem that you’re short staffed at this location. I expect a partial credit for all of my trouble with this rental!

Kurt H. on

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Excellent service.

Rori R. on

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Everyone at the location was incredibly helpful during my experience. They were very accommodating to our special needs for extra time. I will use them again in the future! Thanks

Joe I. on

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Joseph M. on

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Great experience. Friendly and professional. One of the best uhaul experiences I have had.

Jan F. on

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This is not a knock against your staff. I rented a cargo van. There were examples at the store about what and the amount of items that could be moved in the van. But, the employee was very adamant about no damage to the inside of the van. If it's for moving, aren't some scratches expected? If it was a Corvette, scratches would be bad. Despite this, my experience was very good and I would rent there again without question.

Laverne N. on

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The uhaul box truck we rented, we drove 21 miles. Filling the gas tank it took 8 gal which means your truck got 2+ miles per gal. We had a 34 ft RV in which we towed a vehicle and the worst milage we got was 5 miles per gal. We mentioned our concerns when we dropped off the truck, your representatives just shook their heads. REALLY.

pat b. on

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I Can't offer any suggestions as it was my first experience with UHaul and I must say that after my initial apprehension to driving a truck to NC the experience couldn't have been better. Everything went smoothly and the acquisition and transfer of the vehicle couldn't hve been done more smoothly or professionally. Thank You !!!

Ricard R. on

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Danna R. on

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At time of pickup, we asked about possibly keeping it longer, we were told to just call in to see if it was available. It was not. Jill told me she did not have the ability to see if anyone else had a truck near us. I then called Betsy in New Brighton and she told me that unfortunately they didn’t have anything available but that she could look to see if there’s something else nearby. I said you can do that? Yes I’d be happy to. She found us one even closer and reserved it for us. When we got there, our payment info was already on file and all we had to do was sign and go. Betsy was fantastic!! Jill is not helpful and yelled at me when I parked in the spot that I parked in the day before because they were going to be painting. It was 4 o’clock in the afternoon, nobody was painting. I’d just prefer to use someone other than the location at the mall.

William C. on

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Poor leadership. Waited for attendant to help while manager hid in the office. Attendants last night and this morning were trying, but poor management/work ethic from the top will sink this location if it continues.

Richard B. on

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Manager was very helpful

Dawn B. on

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I would recommend.

Tammy O. on

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Mark L. on

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Barry F. on

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Erica P. on

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Everyone was very polite and the experience over all was very easy.

Sherman Y. on

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Had 3 pieces still on the truck and was forced to leave the facility because they closed at 7:00 pm. Ended up having to rent the truck for a second day and was called and rudely spoken to by employee of U-Haul, because the truck wasn't returned on time and not carrying that he was forced to leave before unloading the last 3 pieces of heavy furniture. We also had paid help to load and unload furniture on and off the truck and got paid without finishing their job and still needed help the second day to finish unloading the truck.

Catherine H. on

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we were double charged at your emplees fault and now we have to wait on the phone for a 20 nin wait time to jump thru hoops to get our money back

MICHAEL P. on

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Monaca location was excellent. Didnt tack on additional charges and adjusted the bill to correct the mistakes on pick up location paperwork. Richard was super helpful.

Deborah W. on

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Quick turn in!

Matthew M. on

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Brittany V. on

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Forrest S. on

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Everyone was very helpful and pleasant. Things were handled quickly with no problems. Thanks for all your help. They every made sure I got a Ford truck for the drive.

Greg S. on

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Daniel D. on

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Jeffery S. on

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Towing capacity instructions where confusing and given at the last minute.I didn't understand that we needed to be at the pick up sight at 8:00 exactly!

Ferdinand g. on

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Joseph A. on

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Justin was courteous and professional

Michael H. on

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U-Haul should develop a safe system so the your employees don’t have to lift trailers from vehicles manually. The young man struggled to lift it.

Chris M. on

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Forgot to give me shipping blankets and trailer looked in poor condition from the exterior looked like it had been through a dirt pit with the exterior paint/wrap pealing off. I was also charged for the blankets I never received upon picking up the trailer.

William B. on

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Check and replace the windshield wipers.

Eve M. on

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The location was very helpful in finding me a truck when my scheduled truck was returned to a different location and then rented to another customer.

Scott G. on

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All good, except I returned it 26 hrs. early. You got to rent it out in that extra time. No credit whatsoever? Gee, thanks for the use of your truck. ;/

David C. on

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Nothing. It was a great overall experience and I will be recommending this location to everyone I know who is moving.

Chuck C. on

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Rick S. was very friendly and quick to get me in and out but still give me important tips about the truck. Well done!

Karen W. on

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Brenda R. on

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Everything that was done was outstanding service.

Bruce H. on

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Really, the pickup and return process couldn't be easier! The associates inside greeted me as soon as I walked in, they were very pleasant to work with made for a very enjoyable experience, which hasn't always been my experience with UHaul stations.

Shawn M. on

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The staff is rude. The manager there is rude. They say one thing, and then they say they didnt say that. One of the people working there came from behind the counter yelling with closed fists. They are terrible and all new staff needs hired.

Christopher S. on

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Molly C. on

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Joshua B. on

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Rick, Joe, Jill and the whole crew are amazing and have been truly helpful the whole way.

Heather H. on

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some thing wasn't right with the truck we rented,the engine sounded like it was going to blow up. I felt so uncomfortable driving it back to the beaver valley mall. Our miles were under 10,

Steven T. on

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Don’t change.

Demetrios M. on

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I did not choose this location for my rental. I was surprised to have to drive further than expected to this location after the location chosen told me that they did not have the trailer I had reserved. Did not appreciate the surprise that added time and travel inefficiency to my plans.

Lou Ann P. on

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Joe K. on

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Nothing. The lady I dealt with was amazing. She truly went out of her way to take care of me.

Thad K. on

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Jill B. on

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Ryan M. on

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Staff was very helpful and friendly.

James S. on

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The rep was extremely friendly and helpful. Would highly recommend use of Monaca or Sharon location.

Steven B. on

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Process was very quick and all the reps that we dealt with were very friendly and easy to talk with.

Kaitlyn W. on

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This is was my first experience with U-Haul. I rented a U-Haul 5x8 box to move to the middle of the state, and I intended to drop it off at one of the U-Haul locations in that area. I reserved a box a week before I needed it for use. Less than two hours before my pick-up time of 5:00 pm, I receive a phone call stating that I could no longer pick up the box I reserved, that the manager had rented it out to somebody else without little regard to how long that customer would be using it. Needless to say, it wasn't there for me to pick up. I was then told I needed to drive 45 minutes to Pittsburgh to pick up a box. With the amount of time I had, the time of day (rush hour), and with that distance, I could not do it. I was then told I could rent a different box for more money or I could have somebody tow the box the whole 230 miles back to the Monaca location. Unfortunately, the latter was the option I had to go with. It was a pain for my family member, especially considering extra fuel costs of towing and having to travel with an unnecessary trailer box. After what felt disrespectful to wait less than 2 HOURS before pick up after having it reserved for at least a week and having to continuously go back and forth to work out some sort of plan to obtain a trailer box that should have already been there and that added unnecessary extra stress on top of the stress of moving, I most likely will not be using U-Haul unless absolutely necessary. A more reliable company would be suitable in a situation such as relocating.

steven c. on

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Terry S. on

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We rented a storage unit and a truck to move our furniture in yesterday. Ryan was very knowledgeable and helpful. He explained the whole process for what we needed. We had a great experience!

Jessica P. on

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LAUREN T. on

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I wish you had a more lenient policy because I was not pleased that I was 20 min late on return and got charged another $30 for it, even though it was well before the next customer was to have it. Everyone is nice and it's a good location but it probably won't be my first choice next time.

Forrest S. on

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Justin was very pleasant to work with and understood what was going on when I got & returned the truck. Was only there for a short time also to take care of everything. Thanks for the great service Justin.

Catherine C. on

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Robert P. on

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Jeffrey W. on

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Ron H. on

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Erin M. on

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Pro rate the rental. We had to pick up the cargo van the day before we needed it so it had to be back the next day at 6:30pm. However, we were not able to get it back until 7:45pm that evening and got charged for two days!!!! It would be nice to be charged just for the 1 hour and 15 minutes over instead.

Rick S. on

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Sam B. on

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Gregory J. on

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SHERRY S. on

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Steven J. on

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The manager Jill IS THE BEST!!!!. She serves a raise!!!

William F. on

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Maybe you should inform customers that one-way rentals are not guaranteed until the day before the date scheduled on the web-site. I requested both pick up site and drop off site, and neither were scheduled. I had to call to get the pick-up site changed but the young lady/system cancelled my reservation. Multiple calls/visits to get it reinstated and then the equipment was not clean.

Bill M. on

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theresa l. on

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Customer Service was outstanding! The staff is fun and friendly. So glad we came here for indoor storage!

Theodore S. on

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Edward K. on

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roddy s. on

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Joe P. on

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Great new place. Seems to be very busy and the only location other than the Moon Twp location that handles bigger trucks. My only complaint is that I cant get bigger trucks on the other side of the river and have to waste 15-20 miles each way to get a truck. My trip should of not taken me 70 miles to go to Pittsburgh and back to my location and then to return the truck. There was no stops in between.

Vince D. on

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Joseph S. on

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There is no need for improvement at this time. My experience at the new location at the Beaver Valley Mall was absolutely outstanding!!!! Was greeted promptly, all my needs were met immediately, and the staff and Manager Jill LeBlanc were Phenomenal!!! I will be referring people and I know exactly where I’m going next time for my moving needs. Thank You, Joe Sarkis

Mercedes K. on

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Jeffrey P. on

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Very efficient layout

Kimberly S. on

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Graison P. on

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Everything was perfect staff went above and beyond to help me with my needs and information

Patrick C. on

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Very good experience. Very nice and helpful staff. I was a little surprised by how much the final cost was. The truck is $20, then it's another $1 per mile, environmental fee is a buck, rental tax is $3.73, PA rental fee is $2, if you get insurance it's $50. My bill ended up being $52 without the insurance and I only put 26 miles on the truck.

Kara G. on

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Ryan, the associate who helped me rent the vehicle, was super friendly and helpful. He took the extra time to measure the interior space in the back to make sure the drywall I was buying would fit. I really appreciate him. I have rented from Uhaul a number of time in my life, and this was my best experience by leaps and bounds. Pleas make sure someone knows what a great asset Ryan is to your company.

Robert P. on

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Andrew K. on

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Signage for drop off after hours is confusing. Was I supposed to park in the equipment return lane or any spot in the parking lot?

Lindsey L. on

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Very friendly and nice!!

Barry F. on

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Mary B. on

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The gentleman had a hard time finishing the contract the computer kept freezing up. They were very nice and apologized many times. Upgrade computer system.

molly k. on

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Air conditioning did not work, and was wondering how that would affect the storage being climate controlled. Jill was very knowledgeable and friendly while maintaining a professional demeanor.

les d. on

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James E. on

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Bryan P. on

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Steve Y. on

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Transport was in poor condition.,tiedown ratchets were rusted up, Right one loosened up 3 times, had to go @75 miles out of my way, to stay on highway so vehicle towed would be secure,instead of direct route, Even though I preregistered, Still had problems picking up truck and transport. When dropping off keys to return, Building ALARM went off for @5 mins, EAR SHREADING!! Don’t think I’ll EVER rent from UHUAL again, total NIGHTMARE!! POOR SERVICE, they kept putting vehicle being towed incorrectly, were putting in “CLUB CAB”, REPEATEDLY, until I pointed out the error that they KEPT DOING!

Todd R. on

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They were just opening that location, so it appeared to be a bit unorganized, but was very clean, the employees were friendly and helpful. I would expect it to be a great location.

Joseph S. on

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Pat G. on

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rob c. on

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Ryan was very friendly and helpful. Excellent employee.

Roseann H. on

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Jill LeBlanc was very efficient and friendly.

tim s. on

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The reason I selected ‘No’ for if the equipment was clean and well maintained is only because the ratchets on the car hauler tire straps were pretty corroded and didn’t operate smoothly or easily. Other than the ratchets, the trailer was in excellent shape and everything else worked as it should. Maybe add lubrication of the ratchets as a periodic maintenance for those trailers.