Customer Reviews for U-Haul Moving & Storage of Centex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Centex

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Andrew M. on

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Angel M. on

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Sylvia D. on

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The representatives Peyton and the young gentleman (my sincerest apology that I can’t remember his name)who set up the rental for me were both extremely kind and professional. This is the third time I’ve had the opportunity to use this location.

GREGG C. on

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Marjorie B. on

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Jose M. on

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Tony M. on

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The staff was very professional and friendly. I would definitely recommend this facility

Carlotta W. on

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Service was awesome!!!!! Thanks Michelle, Matt, DJ and the guy with beard that made my account

Luis R. on

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Nice service. Just one thing---the mileage I used the rental was incorrectly billed on my credit card. I only drove 13 miles and a 100miles was charged. Fortunately when I called back the U-Haul office they was quick to make the correction.

Beverly J. on

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Give customers a choice to turn in truck in person or by online for free. It took me over an hour because my phone would not connect. I finally had to get someone else phone. Didn’t want to be charged $20 to turn it in to s person that works at U-Haul. This is crazy when you ay this person already.

Richard E. on

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Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Reginald C. on

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Asked about Truck Share drop off and used it. Receipt was emailed and drop off was smooth.

Theresa J. on

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Debbie P. on

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You need more staff to take care of the volume of people. Called one Saturday to ask a couple of questions and was on hold for 20 minutes and still couldn't talk to anyone and no return call when the remote office put me through to a voicemail.

Jared R. on

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Michael D. on

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Brandon H. on

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The trailer I rented was not properly put on and jumped up and dented and scratched my tailgate. I expected the job to be done right but was not.

Joshua M. on

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Thanks for taking the time to show me where the unit was and for being polite.

Emmanuel A. on

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James G. on

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These folks hate their job. Lady who checked me in never said welcome or smiled. I was an unneeded chore to take care of. Brought truck back for turn in and parked under covered drive. Gentleman said I had to backup 10 feet and get in right lane for turn in. He was also very abrupt and non-friendly. With so many folks looking for work, why keep them? Should have read the comments on Yelp first.

JACQUELINE J. on

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louis A. on

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wayne A. on

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Joshua S. on

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Good storage 10/10 Only issue could be the amount of spiders in the storage area.

Tanya E. on

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Great location awesome employees

VIVIAN T. on

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A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

Jermaine W. on

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Nothing the employees was helpful and got me in and out and didn't give me attitude at all

Tanya E. on

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Great experience extremely efficient

Virginia C. on

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EDGAR R. on

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Awesome customer service

Willie B. on

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Uhaul was good an on time.

Vanessa D. on

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seung Y. on

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LONNIE C. on

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Everything was to my liking and I was able to reserve a truck an hour before I picked it up. Thank you for prompt service.

Jose R. on

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I was charge extra fee without explanation, not the friendly environment. Clerk and manager did look at you when they talk to you. I had to wait for a ride to pick me up for 45 minutes and any moment the manager offer me to wait inside o offer me bottle water. It was hot outside 98 degrees. Not even a thank you for using use. Not a good customer service branch.

Mark W. on

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Gilbert L. on

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I was pleased with the process.

Kerry F. on

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We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

Bonnie B. on

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was able to request a pick up truck for use. One was available for immediate use. staff was friendly and helpful.

Ronald B. on

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Long wait time. Customer reps lack basic customer service training. Have used this location on 3 separate times but will not use this location in the future

Gregory D. on

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This is the 2nd time (shame on us) we have been over charged by this location. Each time there was a huge mileage discrepancy. The first time we were over charged $189.00 this time. This time $58.00. The manager, Michelle, noticed the truck's miles had not been properly annotated in the computer during inspection and made a big fuss, stating, "who ever did this was going to be in big trouble" as my husband mentioned to her, "yeah, this happened the last time we used your truck". Just the same she never updated the computer like she said she was going to do and again my credit card was over charged. Why did I use them, because our entire household we in storage there. We closed on our home and was ready to move our things in. Trust and believe this is not the facility you want to use unless you have time to deal with requesting a refund. Not to mention the first time we had an issue, they had the audacity to get very ugly about their mistake. Insisted they had checked into it, knowing full well they hadn't. My husband believes that is they way they are making their money. Because there is no way anyone can get over 30-50 miles locally right her in Killeen. So, no I would not recommend this location!

Felix D. on

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OSCAR C. on

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Great staff

Mark V. on

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Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

gary o. on

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Staff was very helpful answering questions. Great atmosphere!

Chiquita S. on

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Very accommodating and provided outstanding service.

Angela O. on

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If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Brian S. on

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DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

vincent b. on

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Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

Spencer A. on

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Overall very satisfied and easy to work with

Edward D. on

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Staff very helpful

Thomas N. on

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Need to be a little more efficient with time.

Myron H. on

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May need to extend access time or open earlier.

Sharon K. on

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Recommend, great customer service ..

LAWRENCE D. on

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I had no problems entering & existing the property. The staff was very friendly & courteous.

ronald l. on

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Great friendly service. Thank you Michelle.

LINDA B. on

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Friendly and helpful staff.

Lance F. on

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The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

gary o. on

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I appreciated the ease of use and helpfulness of the U-HAUL employees.

AMBER G. on

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I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

Sharon L. on

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We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

ANDY B. on

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Thanks for the help!

JULIE A. on

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They were all courteous .

damien l. on

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No problems at all and very professional

ronald l. on

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Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

adrian a. on

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No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

KATHRYN W. on

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While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

LAWRENCE D. on

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I was greeted and treated with respect.

Mario J. on

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Staff needs to be better trained

Tammy C. on

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She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

michael b. on

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The manager was very nice and understanding

Connor S. on

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Some water damage to equipment but all items are still operating so, all good man.

Cynthia D. on

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Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Richard W. on

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Very friendly staff. They physically showed me the location of my unit.

Brenda L. on

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Very friendly and great communication.

Arthur C. on

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Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

marva s. on

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For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

Devon C. on

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Used for 8 months, never a issue. Always communicated and used great problem solving strategies

marva s. on

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My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

reginald f. on

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Great team

Zahira T. on

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The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

marva s. on

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What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

Delton D. on

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I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

michael d. on

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Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

Zahira T. on

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Easy check in. Great customer service.

Joyce K. on

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Very satisfied

Garth J. on

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Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

chauncey h. on

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Great staff!

Quo J. on

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The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

elisa R. on

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Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

Alex H. on

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Friendly, helpful professionals!

daniel b. on

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A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

ZACH K. on

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The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

DANNY H. on

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Very polite

CRISTOBAL Q. on

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Manager and employees were very helpful in accommodating my needs. Thanks!

Kerry F. on

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This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Andrea H. on

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I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

denise d. on

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Five star

wayne f. on

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On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

Gladys T. on

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i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

VELICIA L. E. on

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The lady that helped me was very nice and professional. I can't think of her name!