Customer Reviews for U-Haul Moving & Storage of Centex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Centex

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Jonathan M.
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Customer did not leave a comment.

Ammar E.
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Customer did not leave a comment.

dale C.
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Very helpful and installed a hitch for us at a very fair price!

GREGORY H.
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Customer did not leave a comment.

Brenda J.
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Returning truck was very disappointing as the trucks were lined up pretty far back. We parked truck and were told to wait for someone to pull out of way. Waited for 5 mins then person who was talking walked off. Another person waited till we went inside and he went out to truck and was just not happy to be there. Very different than pick up experience.

Billy C.
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Good service from everyone

john C.
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Customer did not leave a comment.

Jeremiah T.
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Great customer service!

Laura T.
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NA

Jacob C.
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So I had to go too 4 different places before they accepted the trailer. Honestly annoying after traveling 24 hours in 2 days, if they are full then they should have to make room for the equipment.

drew Y.
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Good

mirus M.
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Customer did not leave a comment.

Martinez T.
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I gave 5 stars because 7 was not available. Michelle and her staff are awesome

Troy H.
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friendly folks that did their jobs well

mark E.
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Customer did not leave a comment.

EDGAR R. | Overall Experience |
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Amazing service

Johnny V.
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Always rent here. Great crew.

EDWARD G.
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Really convenient doing everything on my cell phone.

Richard K.
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Everyone was so helpful they were professional it was a great experience

Dolores N.
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Customer did not leave a comment.

barbara w. | Overall Experience |
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Michelle and her staff made everything easy for me. They were extremely accommodating.

Johnny V.
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Customer did not leave a comment.

Lenny G.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

Carolyn H.
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Have at least two reps to handle weekends.

Robert V.
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I tried to use the after hrs check in on the app and it would not locate me. So I left the trailer. Charged a $20 fee. Called and tried to talk to someone. Got "did you call the 800 number, and hung up on. I had to call the 800 number to get my money back.

David H.
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When i picked the truck up the paperwork said a full tank; but it was not. I took pictures to document this a I s per the reps advice (DJ). When I returned the truck I filled the tank up and I also went over the mileage that Iu originally told the rep. So when I returned the truck I asked Matt the manager if something could be done to compensate me for this and he would not do anything to help me.Poor customer service

Zahira T.
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The customer service is garbage. I literally waited 52 minutes from the moment I walked in, until someone payed attention to me (only after raising my voice) and finished check out and turn keys in. I did apologize for the attitude, but otherwise I would’ve been ignored even longer. Absolutely garbage.

Zawanda W. | Overall Experience |
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The storage facility was great. The customer service was not good.

Sedrick P.
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My personal vehicle was damaged by and U-Haul member while at the location. When management was notified it seemed as if set person was more concerned at expressing anger towards the only two individual on shift rather than aiding me in resolving my issue. Two Unexperienced people were left on shift alone during the entire mess with little to no help.

Zawanda W.
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The wait was incredibly long and the attendant was rude. When the manager was contacted over the phone, the problem was solved. However, not realizing she was on speaker phone, her response was lewd.

Jacqueline S.
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Customer did not leave a comment.

donna w. | Overall Experience |
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Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

Ricardo J.
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Customer did not leave a comment.

Donna W.
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Have used this location multiple times and the service was always above average. Facility is always well lit and I was comfortable entering my storage unit at anytime. Manager and staff are informative and helpful. Would definitely use this location for future needs and recommend it to others.

ELIZABETH M.
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I thought the process was easy. I Think the key and contract box should be located at the drop off area.

Peggy D.
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Customer did not leave a comment.

anthony S.
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Customer did not leave a comment.

Juan O.
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Customer did not leave a comment.

Tynes S.
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Customer did not leave a comment.

Tammy C. | Overall Experience |
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I would recommend friends and family to store there belonging there.

BILLY H.
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The office is STUFFED with stacks of boxes . It is a maze to walk thru to get to the counter They don’t tell you that when turning equipment in there is some one outside to check the trailer in Other than that it was OK

Tracee S.
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Customer did not leave a comment.

Arroyo B.
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Customer did not leave a comment.

William C.
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Stay professional

jeff W.
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Added an extra day at the end, just called in and it was done.

tim A.
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Customer did not leave a comment.

Joe L.
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Customer did not leave a comment.

Shun A.
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Customer did not leave a comment.

Denise W.
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Customer did not leave a comment.

Janis F.
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Vehicle without Bluetooth made it difficult to use maps and audio books. (Aux didn’t always work)

Jeffrey F.
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Customer did not leave a comment.

Nancy B.
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Customer did not leave a comment.

paula N.
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New Personnel needs more training! The guy I had was very young which was great but he was Not very well informed on the new truck check in process so it made it very tedious and time consuming for me as a customer! It Took 30mins too do the truck return !

Thomas W.
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Customer did not leave a comment.

Arneta P.
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Everything was very professional Great customer service

Vickie W.
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Customer did not leave a comment.

Patricia W.
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I was very happy with the whole process.

Delores W.
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Matthew Morris was our agent/cashier and he was fast and very professional so we hope he is noted for his professional services. Thank you, Virgil & Dee Waters

Nacall J.
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Very fast service. Very Friendly lady that helped me at the register. I don't remember her name but she was awesome!

Russel T.
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Everything great

Shannon M.
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Customer did not leave a comment.

Tyon C.
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I understand places get busy and sometimes short staffed can cause delays in getting equipment checked out. I waited over 1 hour to get the trailer I rented. I showed up at my appointed time and did the check in online that is said to cut wait times in half. I appreciate the service I received from the actual employees but that wait time being over an hour was ridiculous.

Teodora V. | First Impressions |
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Very friendly Did meet my needs

Thomas K.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Shalonda S.
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

SHERWOOD J.
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Customer did not leave a comment.

berkely T.
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Customer did not leave a comment.

Sequioa J.
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Customer did not leave a comment.

Tiffany W.
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Customer did not leave a comment.

Jose S.
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I did not go into the store. There was a fellow outside who guided me to park, he completed sending off a previous customer who dropped off her truck, and got to me quickly. We did a joint operational inspection of my truck, he checked cleanliness and completed the turn in over the phone app. He showed me my turn in receipt and bade me farewell. Excellent, excellent prompt service.

Michael I.
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Charged me $20 to drop it off!!!

Ryan L.
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Customer did not leave a comment.

Rachel L. | First Impressions |
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Great customer service and very helpful.

Allison L.
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Customer did not leave a comment.

james W.
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They were rude and demanding. I parked the vehicle and went inside to drop off. The told me they would not help me until I turned the uhaul around. I did not feel comfortable in such a tight space but they refused to do anything until I personally did it. Other places I have dropped off would help me if I didn’t feel comfortable or would not make a big deal about the truck facing a certain directions. Worst service I’ve experienced with uhaul. They were extremely rude.

Nephi J.
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The drop off place had an incorrect address and on top of that, my reservation drop off choice was different when I picked up the truck so I had 2 different drop-off addresses. We could not find either one of them and dropped it off at another place and that place is reflecting the good review marks

Laura R.
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Customer did not leave a comment.

Chad C.
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Better quality control on correct tire pressures. The auto trailer had 3/4 tires that were well below the recommended pressure. On the truck itself, driver side rear inner tire had 12psi. Fortunately this was discovered before we began the actual drive. Called roadside assistance to replace tire. Thankfully they were able to find someone to fix the issue on Thanksgiving Day. The check out staff were very helpful in filling tires and recommending U Haul roadside assistance to resolve issue.

Gustavo A.
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I picked the time and location for a 17' Truck from Uhaul on 102 E Veterans Memorial Blvd, Killeen, TX 76541. I get there and I'm told the truck I reserved isn't available and that is because I self booked myself on the uhaul website and a staff member from uhaul needed to make my reservation instead of going to the uhaul website. I was then sent to another location to pick up another truck other than the one I had reserved online. Needless to say that was an incredible inconvenience since I picked the first location because it was closer to my current location. The lady that helped me in the first location basically made it seem that the uhaul website is useless to the customer since the locations provided will not guarantee service when someone self books online. I rate that location and that staff member working at that location 0 out of 5 stars. Other than that, the staff members and the uhaul location on 3501 E Central Tx Expwy Killeen, TX 76543 were great.

Shalonda S.
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Good Customer Service!

Christopher F.
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excellent service all around! thank you!

Randy S.
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Staff and service personnel at the Killeen, Texas (3501 E Central Tx Pwky) were absolutely professional and helpful. Best Haul experience I've ever had and I've had many throughout my 26 year military career. Ms. Michelle Mitchell was excellent! Thanks so much!!

leora M.
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Manager is EXTREMELY RUDE. Get a new one ASAP

sonja W. | First Impressions |
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Great service

octavior w. | Overall Experience |
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Great service

jon D.
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Customer did not leave a comment.

GEORGE J.
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Credit card Machines not working correctly, unable to sign on the signature pad, and the system will not accept your signatures; this will make so you can sign forms electronically instead of print and sign on paper. It speeds up the process.

Hugo S.
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Thanks

Kenny S.
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Keep up the good work.

Henry H.
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Customer did not leave a comment.

Demetrius R.
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Keep everything the same, great location to rent from.

Tynes S.
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Steering had a lot of slack in it. Brake pedal went almost to the floor.

Logan P.
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Customer did not leave a comment.

Myles R.
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Customer did not leave a comment.

baltazar C.
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Customer did not leave a comment.

Lavern B.
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make u haul app more user friendly

MARGARET E.
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O problems

Denise B. | Online Move In |
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Very clean units, and very nice employees.

Michael R.
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When I turned in the vehicle (after hours) I tried using the form to enter mileage, etc. but it wouldn’t work - unavailable. I was charged $20 for a rep to do it in the morning. I didn’t know there was a charge for that and was surprised with my bill. The way I was nickeled and dimed from uhaul is ridiculous.

Alisha D.
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The three people that helped me were wonderful. The man that did the check out, the African American woman that hooked up the equipment and the caucasian lady that checked me in on Thanksgiving Day. I wish I wasn’t so tired and could remember their names but this was a great experience compared to the complete cluster$&@# at the other location where the lady was completely rude and said my reservation was canceled after Uhaul text me directions to her location at 10:23 am. Thank you for taking care of the situation, despite arriving at the Yamaha dealership at 3:52 pm, with 8 mins to spare, you saved the day! It was really stressful but your location definitely got the job done! Excellent customer service and I can’t thank you enough. I’ll never ever do business with that other location. 102 VMH in Killeen. Save yourself the drama and the completely rude woman at the counter that really could careless that she was completely incorrect. She argued with me and was beyond reasonable.

kevin M.
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Customer did not leave a comment.

Sammie Y.
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Customer did not leave a comment.

Maurice B.
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Outstanding service

Robert D.
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Very helpful greeted me with a smile and was very knowledgeable

Gavin L.
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Customer did not leave a comment.

Pamela T. | Overall Experience |
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I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Eugene W.
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Customer did not leave a comment.

Jace S.
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It wasn’t the location I was supposed to drop off per the rental agreement. The location I was supposed to return to, informed me when I arrived that they were full and needed to find another location to return it. That’s when I brought it to this location and they were very accommodating.

Jolene F. | Overall Experience |
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We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Craig W. | First Impressions |
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The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Richard E. | First Impressions |
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Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Joshua M. | Overall Experience |
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Thanks for taking the time to show me where the unit was and for being polite.

Joshua S. | Overall Experience |
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Good storage 10/10 Only issue could be the amount of spiders in the storage area.

VIVIAN T. | Overall Experience |
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A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

EDGAR R. | First Impressions |
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Awesome customer service

Kerry F. | Overall Experience |
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We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

OSCAR C. | Overall Experience |
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Great staff

Mark V. | First Impressions |
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Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

gary o. | Overall Experience |
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Staff was very helpful answering questions. Great atmosphere!

Chiquita S. | First Impressions |
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Very accommodating and provided outstanding service.

Angela O. | Overall Experience |
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If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Brian S. | Overall Experience |
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DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

vincent b. | First Impressions |
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Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

Spencer A. | Overall Experience |
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Overall very satisfied and easy to work with

Edward D. | First Impressions |
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Staff very helpful

Thomas N. | Overall Experience |
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Need to be a little more efficient with time.

Myron H. | Overall Experience |
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May need to extend access time or open earlier.

Sharon K. | Overall Experience |
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Recommend, great customer service ..

LAWRENCE D. | Overall Experience |
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I had no problems entering & existing the property. The staff was very friendly & courteous.

ronald l. | Overall Experience |
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Great friendly service. Thank you Michelle.

LINDA B. | Overall Experience |
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Friendly and helpful staff.

Lance F. | First Impressions |
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The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

gary o. | First Impressions |
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I appreciated the ease of use and helpfulness of the U-HAUL employees.

AMBER G. | Overall Experience |
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I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

Sharon L. | First Impressions |
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We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

ANDY B. | Overall Experience |
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Thanks for the help!

JULIE A. | First Impressions |
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They were all courteous .

damien l. | First Impressions |
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No problems at all and very professional

ronald l. | First Impressions |
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Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

adrian a. | Overall Experience |
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No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

KATHRYN W. | Overall Experience |
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While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

LAWRENCE D. | First Impressions |
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I was greeted and treated with respect.

Mario J. | First Impressions |
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Staff needs to be better trained

Tammy C. | First Impressions |
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She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

michael b. | Overall Experience |
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The manager was very nice and understanding

Connor S. | Overall Experience |
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Some water damage to equipment but all items are still operating so, all good man.

Cynthia D. | First Impressions |
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Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Richard W. | First Impressions |
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Very friendly staff. They physically showed me the location of my unit.

Brenda L. | Overall Experience |
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Very friendly and great communication.

Arthur C. | First Impressions |
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Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

marva s. | Overall Experience |
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For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

Devon C. | Overall Experience |
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Used for 8 months, never a issue. Always communicated and used great problem solving strategies

marva s. | First Impressions |
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My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

reginald f. | Overall Experience |
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Great team

Zahira T. | Overall Experience |
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The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

marva s. | Overall Experience |
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What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

Delton D. | Overall Experience |
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I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

michael d. | Overall Experience |
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Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

Zahira T. | Reservation |
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Easy check in. Great customer service.

Joyce K. | Overall Experience |
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Very satisfied

Garth J. | Reservation |
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Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

chauncey h. | Overall Experience |
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Great staff!

Quo J. | Overall Experience |
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The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

elisa R. | Reservation |
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Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

Alex H. | Overall Experience |
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Friendly, helpful professionals!

daniel b. | Overall Experience |
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A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

ZACH K. | Overall Experience |
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The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

DANNY H. | Reservation |
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Very polite

CRISTOBAL Q. | Overall Experience |
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Manager and employees were very helpful in accommodating my needs. Thanks!

Kerry F. | Overall Experience |
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This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Andrea H. | Overall Experience |
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I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

denise d. | Overall Experience |
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Five star

wayne f. | Overall Experience |
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On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

Gladys T. | Overall Experience |
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i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

VELICIA L. E. | Overall Experience |
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The lady that helped me was very nice and professional. I can't think of her name!

No reviews have been submitted for this location.

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