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RICHARD KCustomer Reviews for U-Haul Moving & Storage of Centex
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very busy...long wait.
JOHN HThe staff are knowledgeable and friendly… I had the best experience I could possibly have!
JOAO F | Overall ExperienceThe staff were friendly and professional, assisted you through every step of the process.
TIMOTHY HEveryone was nice knowledgeable and professional! Thank you!!!
JOAO F | First ImpressionsThe office (of one could call it that) is a maze. I had to walk around a pallet jack that was left in the middle of the walkway and struggled to find the rental counter. I was not greeted by anyone when I entered and the other staff in the room spoke so loudly that I could hardly hear the lady that was renting me the trailer. They treat the place like it is social hour. As someone who works in the exact same industry, I found the customer service to be lacking. No one inspected the trailer with me, they simply attached it to my vehicle and had me go on my merry way. The app is also extremely buggy, I had to repeat the information I put into the app to the lady that rented me the trailer. When I dropped off the trailer I went back into the office and was directed to go back outside to have the gentleman that was cleaning one of the trucks to assist me.
Tiffany TUnclear instructions of location of storage unit and no instructions on opening unit.
Richard H | First ImpressionsAfter this move I will make sure I am dealing only with uhaul centers. No more independents that do it on the side.
Kerry HFront desk lady was a bit rude
Charles APretrip equipment before customer has to travel my personal experience was horrible terrifying experience had 1000 mile trip and my equipment was not working properly and my schedule was short so I was stuck with it
LEVESTER CNothing everything was great
CARLOS RDon’t charge an extra charge for drop off being 2 hours late.
ALAN CSatisfied customer 👍🙏🏽
BRENDA HI want to inform that Christina went above and beyond my expectations. She was very respectful and kind, she made sure that I got everything done right and that I received what I needed. I definitely recommend and will continue to use U-Haul for all my moving needs.
JOSE SIt was upon returning vehicle I was told of overage charge. This place has not fault and I believe the odometer reading by the place I picked up was at fault and screwed me over on the mileage.
Angel RI like the complete service
WAVERLY HCab floors were dirty. Paint on middle seat. Make sure vans are clean.
BYRON SJohn was great and helpful very calm and patient with me and I appreciate the help and support thank you John 💪🏽
TAKOYA HThe members was very professional.
Willie TAmazing service
LUKASZ C | First ImpressionsMy move into a new home was 3 days after we were charged for another month. No prorated rent was a little disheartening.
Timothy W | Overall ExperienceHad to wait for 10-15 minutes for a worker to help at the front desk because it seemed like only one person works up at the front.
ashton c | Overall ExperienceGreat place
Fernando D | Online Move InI wish I could remember the woman’s name who helped me with my rental so I could personally thank her for helping me and giving me such a pleasant experience with this U-Haul service. She made things quick and easy all while maintaining her professionalism and pleasant conversation. Thank you to the wonderful woman that drove a U-Haul from Kansas… again I wish I remembered her name
TINESHIA BThey failed to recognize our organization tax exempt status, everything was okay
DALE JI did not rent a moving vehicle. I did rent a appliance hand dolly. The employee's were of good knowledge of uhaul products and helped with putting the dolly in my vehicle. Check in/out was very easy. The Uhaul building was very clean and well kept. If I ever need to rent a moving vehicle, I will come to this Uhaul place of business on East Central Texas Way Killeen TX . Great job y'all. Thanks again for the great service.
JILL HNo improvements, Killeen office very professional and knowledgeable about all aspects of the business. Outstanding customer service and excellent communication skills. I would recommend them to anyone that needs moving equipment.
RICHARD LA little faster response for equipment turn in. Waiting 10 minutes is not great.
ANTHONY EManager super friendly and helpful!
ROCHELLE SFast and easy truck rental. Easy checkout. No complaints.
TONY JMy time with the U-haul storage was great. No problems.
Dale Y | Overall ExperienceThe whole drop off experience is fast and easy and the people are really friendly.
SCOTT OSuper easy process. Thank you.
HEIDE JI would like for the main sliding doors to be open past 7 so you can take big items out of storage.
JEFFREY B | Overall ExperienceGreat and friendly customer service. Thank you.
DWIGHT BWhile I was loading my unit the internal alarm went off. I called the manager and she was very happy to help me. She told me to go ahead and continue to load my unit and the alarm would be disabled. It was disabled but it continued to go off during our loading and it kept going off. We decided to just stop loading because of the deafening alarm. Other than the alarm going off my experience was great. Everyone there showed me great customer service.
SHARON B | First ImpressionsNothing
Luis RDo not change anything. The system and the people working it are excellent 3501 E Centex Epwy Killeen, TX is great from beginning to turn-in.
KIRBY HDirect Access to the services counter was blocked with boxes. Makings the customer to unnecessary go out of the way to get to it
ROSE JI dropped my truck off on Friday They didn’t check the truck in till Sunday and charged my card extra money It’s never no one at the front desk ( long waiting time )
SHAKETA CList the dimensions of the 6 x 12 ramp trailer accurately, since it doesn’t have a 6 ft clearance onto the ramp. I could not use it to haul my zero turn mower that measures 54 inches across. Total waste of time and money as I could not load my mower today. U-Haul would not refund my money back when I asked upon drop off. Just a terrible experience overall and will not recommend U-Haul to anyone I know due to false advertising.
MONICA Vthe personal at this location was very curious and professional and help answer any questions i had.
MIKE TVery kind and courteous, thank you! Keep up the great work!
CHRISTIAN JThe customer service was quick and easy. The staff is out going and funny. It feels great to interact with beautiful personalities. Dont fix what's not broken the staff is awesome.
derika gNone
ENRIQUE RYoung man was very kind and considerate
Breya DNothing, keep doing what you are doing….
THOMAS CStaff were awesome, attentive, courteous, and professional
MICHAEL GVery efficient smooth operation whenever making a reservation, picking up a vehicle or turning one in. Do not change anything! All employees with great attitudes and knowledgeability. Five stars without hesitation.
KIRBY HThe truck was clean and ready to go. Thank you for everything
Pamela WFriendly and knowledgeable at check in
CARRELL BN a
YULONDA RNo issues
ROBERT FChristine was outstanding. Manager in the making
OSCAR AI truly appreciated the representative who assisted me with the procurement of the U-Haul truck and trailer. They were not only knowledgeable but also incredibly professional and efficient, making the experience so much easier for me. Thank you for your support, and I look forward to seeing you again soon!
ALICIA GBrenda, the owner, took care of me and she was extremely nice and helpful.
PAULA PHorrible customer service , Brenda had a ugly attitude also refused to give the higher ups management number
ANGEL CIt was very self sufficiently set up and designed for self check out.
TANISHA LNothing
GLENN FI was not aware the truck was towed to this location however I have no info on the location but I do thank them for getting the truck out of impound so my case could be processed.
Martha PIf we are paying for the month or even a free month, we should be able to have access for 24 hours with through the gate to get to our storage. It’s not worth the money if we can’t get in the gate after 10pm. We are not kids, we are all adults so everybody isn’t sleep at 10pm.
KANETIA C | Overall ExperienceMy previous car storage vault for last three years was the same price, same security features, same access hours. However, there was a single point of failure in an Emergency Contact Phone Number. I live the majority of my time overseas employed by the US Government as a teacher. It is critical that I be able to access my car 7 days a week for whenever I fly into the local airport. At my previous storage facility, there was no posted Emergency Phone Number. The Manager said this required information continued to be blown down by the weather. I suggested the use of a painted permanent sigh. They had been working on this solution for many months. So, when I arrived on a weekend during normal posted access hours, I was unable to use my Access Code to enter the storage facility because of a new Access Code Procedure that required an human manager for first time use. I was prepared to wait until the following Monday, during normal posted access hours, to access my vehicle. At the U-Haul Storage facility, I found there were multiple Emergency Contact Phone numbers as well as the national U-Haul Telephone Contact information. I switched to the U-Haul Storage facility that same hour.
ALI F | First ImpressionsI had a great experience. Ms. Brenda stopped on her way out and assisted me. All of my needs were handled. Thank you Ms. Brenda and Ms.Dixie
Akiesha W | First ImpressionsThe facility was alright but mine had a rodent that got in there a had rat turds all over my stuff and the floor and ate at my boxes.. I had just moved from a storage room in AZ that my stuff was there for 6 months with no problem. So needless to say I am not a happy customer right now. The staff seems helpful. That is the reason for the low rate.
JANET F | Overall ExperienceThe staff there treated me VERY well & were especially accommodating.
Bill L | Overall ExperienceThe price was adjusted without prior notice
Sandra W | Overall ExperienceThe storage unit that I rented was available, but the previous owner had a lot of junk still remaining inside the unit. My friends and I had to clean it out ourself. That was unacceptable for a new tenant.
Patrice W | First ImpressionsVery friendly and understanding the full 4 years I rented a storage unit from them
Normanyshia S | First ImpressionsEverything was to my satisfaction and no complaints.
Jenetta J | Overall ExperienceIt seemed that after a certain point my rate kept increasing at least twice a year. There also seemed to be an accident with the unit directly behind mine but I wasn’t notified and half of my stuff was destroyed.
Jabari W | Overall ExperienceIt was available when I needed it most and I had no problems with the process from the beginning, middle or end. It was an all out good experience
TEVIN J | Overall ExperienceGreat service and friendly staff.
ANGEL R | Overall ExperienceThe alarm in the building kept going off. The sound hurt my ears. The police came and ran my plates after I showed him i had an access card. The acess number to call stop answering her phone.
Marlow M | First ImpressionsThe manager was very rude and really made things difficult for me to get my stuff. I will not recommend anyone to this storage facility. If the office hours are 7-7 why is she only choosing 9-5 for people to come and get there stuff. I felt like it was an inconvenience for me when I told Brenda I was going to be there at 6:15pm. No one had told me to come between 9-5 so no I will not give a good review due to poor customer service
ALICIA D | Overall ExperienceI had a reservation for a storage unit for several months before needing access, and when I went to "check-in" to my storage unit, I was told the sized unit I requested wasn't available and that "this happens all the time." I wasn't offered any accommodations or help securing another unit at another U-Haul location. It was only after contacting the store by phone later that day did they resolve the issue, which was giving me a storage unit that apparently was available. Very frustrating and unorganized process.
Briana G | First ImpressionsThis was my first time renting a storage unit, I called and was clueless on the amount of storage I needed; Brenda was amazing. She knew exactly what I needed and made the experience so easy from beginning to end. If I need to ever use a storage unit I’m definitely coming back here and hopefully get to see her again. Amazing customer service.
WALESKA G | Overall ExperienceBest cake ever! 😁
LANA S | Overall ExperiencePrices skyrocketed. Not using U-haul ever again. Too pricey
VICTOR G | Overall ExperienceThe whole team on 6-9-24 who were on duty were more than helpful. Thanks
Kenneth P | First ImpressionsThe customer service representative really wasn’t sure on her directions so it was a bit confusing it first, but I was able to locate my storage unit.
Jenetta J | Online Move InNo issue with my time at this facility
Crystal I | Overall ExperienceAlways friendly and courteous.
Paul R | Overall ExperienceUpon checkout, Jay was Amazing! ...helped me reenter unit and without asking, just started helping lift a super heavy oak/mirrored mantle piece into my SUV! (A longtime unit client helped him with the lift)
Lynn S | Overall ExperienceSuperb staff and very well maintained facilities!
CASEY L | Online Move InI would use this location again. Thank you Michael for your outstanding service.
SHARON B | Overall ExperienceBrenda was amazing, she knew exactly what I needed and was straight to the point. Excellent customer service.
WALESKA G | First ImpressionsWould return again
BRENDA P | First ImpressionsVery good service
LOGAN E | Overall ExperienceI've been with uhaul for 4 years and I would recommend that you haul to anybody. I love it and I will always go there. There's clean, safe, secure. If you don't have to worry about your stuff, there's no pets, no rodents. The staff is very helpful and very friendly. I love that place
Seananthony W | Overall ExperienceI have nor had No Complaints Thanks very much
SHARON B | Overall ExperienceI want to thank the staff for being so kind and understanding. Also they were very very helpful and communicated very well.
Phillip C | Overall ExperienceWhile it was secured it was not well lit for any access after dark. I also was not impressed that in the last few months that I had my storage unit the prices were raised 2 times
Miranda E | Overall ExperienceGeneral Manger and staff Excellent 5 stars
teresa J | Overall ExperienceGreat service
Laure G | First ImpressionsGood
Nathan M | Overall ExperienceThe folks at the U Haul in Killeen storage and rental were top notch and very helpful. They accommodated me with all of my needs in a friendly and professional manner.
gary k | Overall ExperienceThe staff was courteous and personable. My storage unit #1002 was located in the back and had NO LIGHTING. I wasn’t able to see in my storage around 6:30pm because it was too dark nor did I feel safe back there. That was my biggest disappointment. Thank you for the opportunity to share. Darlene
Darlene W | Overall ExperienceThe staff that I had interactions with at the Killeen Texas U Haul / storage facility were all friendly and helpful, and were able to communicate services provided in a knowledgeable manner that I could understand. Plus the supplies for moving, ie boxes, plastic wrap, and a storage parking spot for a vehicle were helpful also. Thanks and thumbs up for a job well done.
gary k | First ImpressionsThe online rental process was so smooth and easy to use. Then I go into the store and the staff is excellent and friendly. Above all they were very knowledgeable about the workings of the online rental process. Both the online and instore experiences complemented each other. This made a very stressful move bearable. I really appreciate it!
Aurora V | Online Move InI really have enjoyed placing my furniture in storage with U-Haul, because every time I went there it was clean and well organized. I’ll tell everyone that I know how amazing it was to have my things kept at you storage. Thank you🙏♥️
JANICE W | Overall ExperienceOne of the Best
ANDRE H | Overall ExperienceManagement with Michelle was extremely unprofessional and dismissive. I reported rain entering my unit multiple times which caused damage to my items and this was never resolved. I DO NOT recommend.
Gwen W | Overall ExperienceJust make sure to tell customer with inside storage access doesn’t mean access to move out! But I was happy there was an on after hour person available once I was aware of this!
jerriah c | Overall ExperienceI loved the service and how clear communication was between staff and customers.
Jonathan S | First ImpressionsFantastic location! I have rented several items and had a storage unit with them and they were always great. Thanks!
Joseph V | Overall ExperienceI only wish they had listed all sizes of storage because before when we used uhaul we had a bigger storage, this time we were assigned 10x15 which was told to be the largest and it was not and my mom stuff was crammed into this little storage.
LEISA M | First ImpressionsI noticed there were a lot of bugs that got into my storage unit when I was moving my stuff out.
Ruth F | Overall ExperienceGreat Team
James V | First ImpressionsThank you. I initially had a uBox for about a year then moved into a regular storage. I appreciate all of the assistance I received from staff.
karen b | Overall ExperienceBarbra at the midway temple location was amazing! Her professionalism and costumer service is supreme. She is a great asset to the company and should be promoted to higher management immediately.
Adrian R | First ImpressionsEmployee was very sarcastic an will make you wait for 10 to 20 minutes before looking up will talk in riddles to leave you to figure out the solution an rude unprofessional staff
anthony a | Overall ExperienceThe entire staff was amazing. Had an issue with the large unit I reserved already being taken. However the manager came up with a solution that met my needs. Also renting the truck was a quick and easy process. I highly recommend
CHARLENE M | First ImpressionsGreat team. Great service.
Thomas F | First ImpressionsThe staff is always respectful and cooperative they also listen to what your needs are and try their best to help you with everything in a quick and timely matter...
LAURE G | First ImpressionsAwesome staff! Thanks for everything❤
angela m | Overall ExperienceThank you Mrs . Mitchell. I'm ill and couldn't make the payment anymore. You are greatly appreciated. Will my papers be destroyed.
ALMA L | First ImpressionsWas made to wait over a hour to be able to clear storage. Was told only one person working and that he needed to go personally out to look at storage to ensure it was empty. Left after a hour, came back later and young lady behind desk cleared me without any hesitation, and she didn’t need to go physically inspect unit.
gwen p | Overall ExperienceEverything was up to part, staff was helpful, it really made my move successful
GLENN P | First ImpressionsThe Uhaul staff are always doing a great job! They are very friendly and always willing to help with any concerns over the phone and in person !
Ramona O | Overall ExperienceThe staff gave us more issues than they helped us with. The manager on duty was very rude and condescending every time we encountered her. The place was maintained well, just need staff training on being polite… this is Texas where people are friendly.
Robin P | Overall ExperienceAlways appreciate y’all’s business thank you for always being kind and friendly
Emily B | Overall ExperienceEmployee was not fully aware of all options. Should not be an additional cost for 24hr access. Would not accept unused/extra boxes without receipt for store credit. They also should let/tell customers to call Customer Service for options outside of that location.
Pervis R | First ImpressionsThank you
VONTRESSA D | Overall ExperienceAll the furniture that I was wanting to keep for my next house was damaged due to water in the storage unit. The furniture had mold on it and some of my cabinets had water damage up to 6 in. I know the storage unit was an outside unit but I never thought that there would be water damage in it. All the employees were very professional. The site is well maintained and clean.
Susan G | Overall ExperienceDo not recommend the outside storage but only climate controlled.
Donna B | Overall ExperienceThe staff was very friendly and professional. I've used the service before and would not hesitate to use it again. Thank you.
DAVID J | Overall ExperienceOverall the facility had good temperature control and clean hallways. There were always carts to move items. Parking can be a challenge because the UHAUL trucks are cleaned directly in front of the entrance to storage which means one half is generally occupied. Also found evidence of rats in my storage facility when it was cleared out. Over the 13+ years of having the storage facility I think pest control had lapsed for a time which caused this infestation but believe it has been resolved. There is also nowhere to throw away trash on-site. The only dumpster is locked even during business hours. Besides that, the price grew from just over $100 to $184 a month for my space which became very expensive.
JAMIE W | Overall ExperienceWill definitely use again and recommend to family and friends.
rasheca w | Overall ExperienceStaff was so awesome greatest me got me out in time
Tiffany F | First ImpressionsKept charging me late fees even though I kept putting my card on file for payment. They charged me $50 one time because they again failed to change my billing for my automatic payment. Overall felt violated for that.
AMHEKY E | Overall ExperienceWay too expensive. For the amount of storage space offered the rent is way too high, same with all of the storage companies in the area. $70+ for a 5x5 for someone with no other choice but to use one is outrageous.
Christopher R | Overall ExperienceMy storage room was hard to see no light only in the hallway had to provide my on light source to be able to see in my unit. Wasn’t told when I rented unit that I was going to have the smaller door versus the wider roll up door for 10x15 climate control unit. At times it was difficult to load and unload goods because the U-Haul truck return location interferes with the process. Not enough staff available at times to help with customer
Glen R | Overall ExperienceThe only complaint I have was it took 4 different trips to my storage to setup autopay. Because of that, I was locked out of my storage 4 separate times.
spencer w | Overall ExperienceAccess was difficult. I still don’t have access after hours. Alarm went off constantly when I was in the building. Which either means access is poorly coordinated or security is lax, or both. Staff were lethargic and unhelpful. If I had more time to find another storage unit I would.
Isaiah M | Online Move InAll our experiences with you were great, thank you so much.
STEWART C | Overall ExperienceN/a
Nickeia L | First ImpressionsGood place.
Harvey H | Overall ExperienceMy other storage locker is open to customers 24 hours. Everything else was great. Thank you, Len
leonard b | Overall ExperienceEveryone was great had a minor issue with the trailer and the staff in Hinesvilee and Killeen were great Michelle went above and beyond at U Haul in Killeen! Would definitely recommend these guys and very much appreciated
Gerald O | Overall ExperienceGreat service. Facility was clean.
TROY D | Overall ExperienceThe office employees seem annoyed at being asked to do their jobs. One middle aged female employee was downright combative during our first interaction.
Sabrina R | Online Move InMichelle was amazing in assisting me with my unit. Once I was ready to move out all the employees assisted with my questions and were so friendly.
carol p | Overall ExperienceThe rental trailer picked up in Hinesvilee Georgia was an absolute disaster we loaded everything up and then had to unload everything in the rain because their was no running lights and called uhaul and they sent a repairman out to fix it my daughter walked almost two miles from the address given to them so she could meet the repairmen because obviously he couldn’t follow directions or read a gps and then after he said that they were repaired loaded everything back up again to find out after 2 citations and a warning that the lights were still not wired back properly and put us three days behind and the trailer leaked water everywhere and pretty sure a wheel bearing is out on the trailer the staff in Hinesvilee Georgia were great and the staff and management in Killeen Texas was great it’s the u haul trailer and the repairman that was horrible
Gerald O | First ImpressionsThe young lady who helped me was not knowledgeable about anything n she rude
VONTRESSA D | First ImpressionsI will always choose this location Best in the entire city.
Tiffany F | Overall ExperienceEverything was excellent we had no problems getting in if we needed help they were there
Evelyn W | Overall ExperienceOvercharge me for my Storage space that I was supposed to get
Rod H | Overall ExperienceGreat service and staff were very helpful and courteous. I feel that a couple more staff members would help with the over load. This is the most busy u haul center that I have ever visited. It's amazing how the staff maintained a perfessional and pleasant attitude. Great Staff.
Roy W | Overall ExperienceThe manager was very helpful but the front desk employee was not knowledgeable about services.
Vanessa R | First ImpressionsWe really love ❤️ everything about this storage and the facility. Thank everyone for making everything so super nice and easy♥️
JANICE W | First ImpressionsThe Facility Manager is rude and incapable for offering good customer service!! In addition to the prices increases, Ms. Michelle is the reason I moved my unit.
Seantell P | Overall ExperienceI had a few issues after being able to access my storage unit with accessing it but it was fixed immediately, everyone was super friendly was the storage unit and renting the uhaul truck, more friendly than other locations that I called, everyone I called at other locations were rude and unhelpful. I would definitely recommend this location
Katelynn D | Online Move InGreat staff and experience
Stephanie L | First ImpressionsGreat service!
Michael A | Overall ExperienceMichelle (manager) was always particularly helpful!
Michael F | Overall ExperienceThe stuff we're very helpful and polite. I really appreciated all the assistance that I received from everyone Keep up the great job.
Roy W | First ImpressionsYou need more staff. Long wait times to get to the counter on most days I visited the store.
Matthew S | Overall ExperienceThe entire staff, Michelle, Eric, Jason, Jessica, Kenneth and Lucas are the epitome of professionalism coupled with sincere compassion for the customer. I love those guys and will stop in periodically just to say hello. They made me feel that welcomed. Bravo guys!
pedro c | Overall ExperienceMrs. Michelle was very knowledgeable and helpful. She did not have a unit large enough available when I initially stoped in a few weeks back. She informed me that she was going to keep an eye out for any units that would be suitable for my needs, and would contact me in the event that one came open. She did exactly as she said she would, and texted me back last week. To call a customer back as promised is a rarity these days, especially after two weeks has gone by. Her dedication to her customers, job, and this company is something that U-Haul should be proud of. Employees with Customer Service of this caliber are a dying breed. They are too few, and far between as you probably already know. So in closing please extend to her my great appreciation for what she did, and sincerest gratitude. Respectfully, Joe Talamantes Central Texas Renovations Killeen, TX. 76542
Joe T | First ImpressionsMichelle and all of the staff were quick to ensure my needs were met. Coming off a life changing move, the positive experience they provided will forever be appreciated. Thank you so very much.
pedro c | First ImpressionsThe uhaul employees were great at this location! Very helpful
Madeline G | First ImpressionsFantastic service and wonderful staff
Lexus M | Overall ExperienceU-Haul served me very well
REGINA B | Overall ExperienceWonderful Customer Service
KATHERINE G | Overall ExperienceBest place ever
Patricia K | Overall ExperienceVery friendly and helpful staff . I had two storage units there . They were helpful throughout my entire 2 years with them .
JAMES G | Overall ExperienceI gave a Google review that I wish I could take back...the asst manager was rude and unhelpful, not customer service friendly, spoke with attitude and smart comments...I would not refer anyone else to this location with U-Haul
EUSTACIA S | Overall ExperienceGreat service by management and staff, which can be difficult to find in this area.
Matthew W | First ImpressionsA couple of things I would like to improve is better lights in the area and ensuring that previous owners take their locks when they leave. I had the storage changed twice because they were supposed to be empty however, they were locked and we couldn't get in.
Joel O | Overall ExperienceI Like the Service, and Respect I get from The U-Haul Staff.
CELESTINE V | First ImpressionsI experienced very good customer service. I had a pleasant experience storing my furniture, renting trucks for movement and closing out my accounts. Thank you management and staff!
Lyneese G | Overall ExperienceI rented 3 trucks in 10 months. This was the easiest so far. I have used U-HAUL for all my moving. I love to drive and the trucks are great.
Carolyn C | First ImpressionsFar as I'm concerned it is the best storage unit in Killeen Texas
FRANK D | Overall ExperienceGood price, easy renting and an easier exit procedure.
Akaiesha w | Overall ExperienceThank you for asking.
JAMES L | Overall ExperienceHaven't had any problems until last time called to update my new card information and the guy didn't delete the old so I was charged a $15 late fee cause the card card was used but the lady fixed it
mark l | First ImpressionsMichelle is awesome she’s always pleasant and knows her stuff wonderful customer service
Keith C | First ImpressionsI arrived at 4:40pm on Sunday. Yes it was almost closing time however I had time to sign my contract. Customer service told me the storage I rented was big enough for a 2 bedroom apt. It’s clearly wasn’t even big enough for a 1 bedroom. When I called the office to see what we could do he said we held this one for you and there are no others at this time and was basically like o well your issue. We had a truck full of our belongings and had to throw away some furniture and other things. There was no way to resolve our issue and most definitely not a care. Thanks Uhaul.
STORMY G | First ImpressionsPoor customer service. Unit blocked by containers, hard to even get to unit because of all the containers blocking the way. Takes at least 30 minutes for anyone to help inside the store. Even when you do get help they don't provide good customer service. My dog could provide better customer service.
Stephanie W | Overall ExperienceThe staff were extremely rude and not helpful.
Elise C | Overall ExperienceEvery one on top of things .
Frank D | Overall ExperienceThe manager and staff were friendly, I recommend this location for the Killeen area.
kenny p | Overall ExperienceMichelle, is the most pleasant and welcoming person I’ve ever met in the field of serving your community and their people. Atmosphere was inviting and welcoming. Michelle went above and beyond and I received the best customer service ever! Thank you Michelle for making my U-Haul Storage experience a wonderful experience at such a trying time in my life. Sincerely, Yolanda Griffin
YOLANDA G | First ImpressionsManager Michelle took such great care of me with my move. Truck, storage and keeping in touch with me till the very end. Great Customer Service 👌
KATHERINE G | First ImpressionsStaff very professional and helpful.
beatrice b | First ImpressionsThe team at this location is always the best, I always like and love to use this location to conduct my moves and or storage needs. Thanks guys for always doing far and beyond to take care of my wants and needs in storage and moving vehicles. Thanks Joel
JOEL J | Overall ExperienceThe location on veterans memorial is horrible
kenny p | First ImpressionsExcellent custom service.
MARY J | First ImpressionsThank you
atapana t | Overall ExperienceI would love that we could access the front storage hours more maybe 9pm.
Kcharra B | First ImpressionsIt was very helpful and patient
Torika W | First ImpressionsThey are very professional. They kept my belongings safe.
Shree F | Overall ExperienceGreat service
Donald D | First ImpressionsGreat service. Would definitely rent a truck from these guys in the future!
TROY D | First ImpressionsGood experience
Nathan M | First ImpressionsI needed a "ride home" when dropping off the truck. After $511 it would have been a 5 of 5 star rate. Grateful for a good truck. Glad they had a very small unit for me and first month no charge. Not happy that clerk wants all the personal data, extra phone numbers and address. I have good history with u-haul without leaving my brothers name, address and phone number. That makes this a three star rate. I'm leaving the extra fourth star since I vented. If you take off all my family personal data you can have 5 stars. Please let me know.
JAMES L | First ImpressionsMs. Michelle was very helpful and friendly.
Margaret B | Overall ExperienceInside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.
JOEL J | Overall ExperienceThe manager was very nice and very helpful. The staff polite and very helpful.,
Menya L | First ImpressionsEmployee at the desk need more trainings, no manners
Luis S | Overall ExperienceLove this place
Evon R | First ImpressionsCounter employee need more training, specially with military personnel.
Luis S | First ImpressionsEven with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.
Adam H | Overall ExperienceThe carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.
RONNIE P | First ImpressionsGreat Customer Service
ashla m | First ImpressionsThe manager was very nice and helpful! Thank you for your time and help!
WAYNE H | First ImpressionsThe lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.
Anthony B | Overall ExperienceThere was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.
Alvin R | Overall ExperienceAwesome experience
Beatriz R | Overall ExperienceThe best, professional, very friendly and courteous
Phillip C | Overall ExperienceThis facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.
BRENT K | First ImpressionsVery friendly, even during a very high peak time..
Tammie T | Overall ExperienceMs. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !
Kaitlin P | Overall ExperienceStaff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.
Thomas P | Overall ExperienceEvery one at the u haul place was nice and very good customer service
Wynter S | Overall ExperienceGreat customer service. Easy get in and get out which I appreciated.
Darnell J | First ImpressionsI had my household stuff in this storage and I never had any problems
OLGA M | Overall ExperienceI understand why the access hours aren’t 24hrs anymore but it is inconvenient.
raeann c | First ImpressionsEverything was great!
Brenda G | Overall ExperienceThe staff are very rude and act like they don’t understand when people are asking simple questions
Armoni H | Overall ExperienceI would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!
Christine i | Overall ExperienceThe only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.
verlanda b | Overall ExperienceThank you for your help💙
Marta J | First ImpressionsThis was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!
Richard V | Overall ExperienceThe gentleman that waited on me was very courteous. I might add patience
Darryl W | First Impressionsit was very handy to store blongs and also then get a truck
loran r | Overall ExperienceGood service and convenient.
Brian L | Overall Experiencethe staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.
juan f | Overall ExperienceWell ran store. Manager is a plus!
mark l | Overall ExperienceCourteous employees and very clean facilities make this a top place to store your belongings.
Richard E | Overall ExperienceMichelle is the best and she does everything she can to insure the customer is taken care of.
sonja W | Overall ExperienceGreat customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !
Annette C | Overall ExperienceWould prefer 24/7 access to the storage facility.
Tony C | First ImpressionsI had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages
Diana G | Overall ExperienceI could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.
trulenda h | Overall ExperienceGreat staff.
Arroyo B | Overall ExperienceThe location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.
Paul S | Overall ExperienceAmazing service
EDGAR R | Overall ExperienceMichelle and her staff made everything easy for me. They were extremely accommodating.
barbara w | Overall ExperienceThe storage facility was great. The customer service was not good.
Zawanda W | Overall ExperienceWonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.
donna w | Overall ExperienceI would recommend friends and family to store there belonging there.
Tammy C | Overall ExperienceVery friendly Did meet my needs
Teodora V | First ImpressionsGreat customer service and very helpful.
Rachel L | First ImpressionsGreat service
sonja W | First ImpressionsGreat service
octavior w | Overall ExperienceVery clean units, and very nice employees.
Denise B | Online Move InI appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!
Pamela T | Overall ExperienceWe had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.
Jolene F | Overall ExperienceThe Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....
Craig W | First ImpressionsKeistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price
Richard E | First ImpressionsThanks for taking the time to show me where the unit was and for being polite.
Joshua M | Overall ExperienceGood storage 10/10 Only issue could be the amount of spiders in the storage area.
Joshua S | Overall ExperienceA special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.
VIVIAN T | Overall ExperienceAwesome customer service
EDGAR R | First ImpressionsWe have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.
Kerry F | Overall ExperienceGreat staff
OSCAR C | Overall ExperienceTrey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!
Mark V | First ImpressionsStaff was very helpful answering questions. Great atmosphere!
gary o | Overall ExperienceVery accommodating and provided outstanding service.
Chiquita S | First ImpressionsIf I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.
Angela O | Overall ExperienceDJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.
Brian S | Overall ExperienceVery friendly and informative staff members that made the task of moving just a smid bit more convenient.
vincent b | First ImpressionsOverall very satisfied and easy to work with
SPENCER A | Overall ExperienceStaff very helpful
Edward D | First ImpressionsNeed to be a little more efficient with time.
Thomas N | Overall ExperienceMay need to extend access time or open earlier.
Myron H | Overall ExperienceRecommend, great customer service ..
Sharon K | Overall ExperienceI had no problems entering & existing the property. The staff was very friendly & courteous.
LAWRENCE D | Overall ExperienceGreat friendly service. Thank you Michelle.
ronald l | Overall ExperienceFriendly and helpful staff.
LINDA B | Overall ExperienceThe employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.
Lance F | First ImpressionsI appreciated the ease of use and helpfulness of the U-HAUL employees.
gary o | First ImpressionsI only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job
AMBER G | Overall ExperienceWe had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!
Sharon L | First ImpressionsThanks for the help!
ANDY B | Overall ExperienceThey were all courteous .
JULIE A | First ImpressionsNo problems at all and very professional
damien l | First ImpressionsMichelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.
ronald l | First ImpressionsNo issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.
adrian a | Overall ExperienceWhile waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!
KATHRYN W | Overall ExperienceI was greeted and treated with respect.
LAWRENCE D | First ImpressionsStaff needs to be better trained
Mario J | First ImpressionsShe was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.
Tammy C | First ImpressionsThe manager was very nice and understanding
michael b | Overall ExperienceSome water damage to equipment but all items are still operating so, all good man.
Connor S | Overall ExperienceTime consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.
Cynthia D | First ImpressionsVery friendly staff. They physically showed me the location of my unit.
Richard W | First ImpressionsVery friendly and great communication.
Brenda L | Overall ExperienceChecking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.
Arthur C | First ImpressionsFor a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again
marva s | Overall ExperienceUsed for 8 months, never a issue. Always communicated and used great problem solving strategies
Devon C | Overall ExperienceMy attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.
marva s | First ImpressionsGreat team
reginald f | Overall ExperienceThe manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.
Zahira T | Overall ExperienceWhat a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.
marva s | Overall ExperienceI just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.
Delton D | Overall ExperienceObviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything
michael d | Overall ExperienceEasy check in. Great customer service.
Zahira T | ReservationVery satisfied
Joyce K | Overall ExperienceOur free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.
Garth J | ReservationGreat staff!
chauncey h | Overall ExperienceThe staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!
Quo J | Overall ExperienceHighly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.
elisa R | ReservationFriendly, helpful professionals!
Alex H | Overall ExperienceA U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.
daniel b | Overall ExperienceThe staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.
ZACH K | Overall ExperienceVery polite
DANNY H | ReservationManager and employees were very helpful in accommodating my needs. Thanks!
CRISTOBAL Q | Overall ExperienceThis facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.
Kerry F | Overall ExperienceI have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.
Andrea H | Overall ExperienceFive star
denise d | Overall ExperienceOn my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?
wayne f | Overall Experiencei don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18
Gladys T | Overall ExperienceThe lady that helped me was very nice and professional. I can't think of her name!
VELICIA L | Overall Experience