I had a strap that holds the front tire on the vehicle and it needs to be serviced because I had to stop alot to ensure the vehicle was secured. Trailer was dirty when I received it like someone was stuck recently. I tried to call several times for road side assistance and there was no answer. I just felt like this trip I got alot of bad service. I received a defective trailer and atria that normally take twelve hours was like 24 hours. I was not happy of the service I received this time and would like a refund.
Moving Truck Rental in Killeen, TX at U-Haul Moving & Storage of Centex
Moving to or from Killeen, TX 76543? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Centex.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Centex
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Killeen, TX.
Cargo vans and pickup truck rentals in Killeen, TX
U-Haul cargo van rentals and pickup trucks in Killeen, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Killeen, TX 76543. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The lady at this location tried to help me out by calling the pick up location but I got no call back on from either party.
The assistant manager was a total dick. His attitude is not conducive to good workplace environment that cares for its customers. I was 2 minutes late and as i pulled into the store parking lot, he was going into the bay and he immediately closed the door. Went into the shop and locked the doors just so that he can charge me 20 dollars for being 2 minutes late. He was vindictive and wanted to make sure I paid!!!
Excellent customer service!
Textbook process from the beginning to the end!
Inside truck filthy! Visible animal hair everywhere, visible sticky stuff spilled in cup holders & down middle console, white crumbs or something all over seats. Young lady employee gave me some wet wipes to clean it She was pleasant, helpful & if I needed anything else to just ask her. During truck pick up no one was really pleasant. The young man that checked truck in was very pleasant. The time that you have to wait for an employee to come from garage area is unacceptable. Waited 15 minutes. Have waited same or longer previously & thats before someone said be right with you & 35 minutes before you're helped. Unacceptable. Besides the two mentioned previously this is not a customer friendly store. Thank you.
We originally scheduled at a different pickup location and it was a nightmare. Thankfully the 1-800 number moved everything to other location and we got it picked up just fine.
Website for this particular franchise did not display the actual rental rate for a U-Box. Two out of three persons on the phone could not answer questions about scheduling. Delivery person had zero experience (first time), had nobody with him, and needed much guidance in backing the small trailer into a large carport. When called for pick-up at end of rental period (weekday about 1:30), was told that the truck was "on the way". Called again about 4pm and was told that pick-up would be the following day (and it was). Very unsatisfactory performance!
New mgt with lousy employees, that failed at ensuring the customer had the correct equipment.
Confirm their reservation the night before so they know where they are actually picking up. My original reservation was for river falls wi when I was pulling into river falls I get an email saying that I have to go to tony wi they are 2 hours apart. I got that email 30 minutes before my pickup time which is unacceptable. I was already in river falls.
They take the dolly of my truck because was not in their computer. Then put another dolly on my truck and the electric cable start on fire so they remove that one from my truck.it took me a lot of time in the heat.
Excellent customer service!!
Not sure what was going on the Saturday I rented a 15ft truck on 1 Aug 2020. Staffing was poor people had to wait for long times just to be told that they didn't have a truck to rent. Over heard one employee say that the web site was overlooking, I don't under stand why I have to upload my license when I was standing there? I originally reserved my truck for 24 hrs just to be told I could only have it for 8hr. I realize Covid 19 has made life more difficult but I also believe we can work together to find better ways to work around and through it. Just my two cents not worth much....
I don't see at this time that there needs to be any improvements in the way y'all run your operation great job
I was there 2 1/2 hours just to pick up a trailer.
When you tell a mentally & physically disabled a price, you should stand by it. I received 2 different prices before I returned it & was charged a different price. I only had it from 8 am to 3pm, I didn't even need that big of a truck. I was only moving what I could carry & it wasn't very much. They cheated me out of money, I was given misinformation & I am on a fixed income. I will never rent from them again, and I will not recommend that location. I have used U Haul all my life & never got scammed before!
I believe that when they open, the customer service representatives should be ready to assist the customers. They weren't ready to assist me and I had to wait a few minutes before I could receive assistance.
The location is too busy and have too many equipments lately that we spend an average of 30minutes just dropping off or picking up a trailer even when we are pre-checked in online.
Hire a new staff that cares about they job and the people they serve. Starting with the assistant manager very rude and doesn't care about being rude.. I've rented from this location 3 times within two weeks and will never rent here again. Read reviews for this location and didn't believe it could be that bad until I experience the service myself. Uhaul need to watch cameras and see how they customer are treated. Undercover boss need to be at this location and they would definitely let the rude assistant manager go.
Your doing a great job.
Ensure adequate vehicle and trailer inspection
When returning truck the customer service was horrible the clerk was more concern about getting off than trying to help me check the truck back in. I was having problems with the app. She walked off and went inside to count her drawer down. Very rude.
COVID made the process take a little longer than it normally does, but the overall service and the truck was perfect. I had a great experience renting a storage unit for 7 months and the truck got my stuff where it needed to go. Thank you!