Customer Reviews for U-Haul Moving & Storage of Centex

4050 reviews

3501 E Central Tx Expwy   Killeen, TX 76543

(254) 699-8334

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 699-8334

3501 E Central Tx Expwy
Killeen, TX 76543

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Staff was pleasant and very helpful

JOHN S. 
Rating:
5.0

Staff was pleasant and very helpful

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

SHANITA-TYEISHA W.  |  Overall Experience 
Rating:
1.0

I had a trailer tire blow out on the highway on my way back, tow took over 2 hours to get to me. I called numerous times to verify that I will not be charged for the additional time since it was going to place me over on the due time. I came back to return the trailer and they still charged an additional day.

LIZETT K. 
Rating:
5.0

I really don't understand why an open 6x12 trailer with a ramp is not allowed to go one way out of state. I had to take something to Alabama due to a military move and then bring the trailer back to Killeen Texas. This added time to my move and time off from work. Being a military town this really makes no sense to me. Your manager at the location was GREAT and the gentleman that helped me hook up was outstanding as well. Drop off was simple and the gentleman that was helping me was fast and efficient. My hats off to the crew at this Uhaul location

Erich B. 
Rating:
1.0

Customer did not leave a comment.

JON C. 
Rating:
5.0

Customer did not leave a comment.

melissa d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor A.  |  First Impressions 
Rating:
4.0

na

KIMBERLEE D. 
Rating:
2.0

The truck was extremely slow and sluggish. We have rented uhual before and the trucks were not this slow. Few people properly wearing masks. And customers holding up the line to chat with employees.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

AMADOU T. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
2.0

Truck I had reserved for early morning 24/7 pick up was not available and I had to wait until the store opened to pick up. The store was very crowded right at opening and took almost an hour to get through. Better staffing and management of truck availability is needed.

Steven W. 
Rating:
5.0

The staff was busy, but still attentive to the customers' needs. Good work!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Continue with great service

KATHLEEN M. 
Rating:
3.0

Customer did not leave a comment.

Rickey V. 
Rating:
3.0

Adjust parking for returns or make sure customers are clear where to park/not park...when returning truck I was trapped in the parking lot, because someone parked in the driveway.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Wiliam C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MADELINE W. 
Rating:
5.0

Excellent customer service and very professional in all ways

REGGIE H. 
Rating:
5.0

I would change nothing friendly staff fast service

Adeli P. 
Rating:
5.0

Customer did not leave a comment.

LIZETT K. 
Rating:
5.0

Customer did not leave a comment.

KATELYN W. 
Rating:
5.0

There was a hole in the roof and it dripped in on our couch and bed. Soaked had to get a steam cleaner to suck the water out. Didn't appreciate this at all after a long day. The trailer was clean and pulled fine though.

Ian T. 
Rating:
5.0

Customer did not leave a comment.

SHANE K. 
Rating:
1.0

Customer did not leave a comment.

LESLIE I. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

The manager there is a very kind person understanding work with you and make sure you were satisfied I would always recommend this location to friends and other people that that I meet

FRANK D. 
Rating:
4.0

Customer did not leave a comment.

stacy l.  |  First Impressions 
Rating:
5.0

Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.

JOEL JR J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon J.  |  First Impressions 
Rating:
5.0

Lady at counter was very helpful and nice, I have used this location before it's my go to in Killeen Tx!!

Premedia O. 
Rating:
5.0

Customer did not leave a comment.

JOEL JR J. 
Rating:
5.0

Customer service was superb. He did not stress me out either. Thank uhaul for making my trip a success.

Eitebi A. 
Rating:
5.0

Everything was smooth and fast. I highly recommend to anyone to use the mobile app to speed up the process.

Shaki S. 
Rating:
5.0

Pickup and return were seamless. Great experience thank you

JULIANA K. 
Rating:
5.0

Customer did not leave a comment.

SHELLYANN F. 
Rating:
5.0

Customer did not leave a comment.

XU Y. 
Rating:
3.0

Customer service would not answer my calls when I needed to return the equipment

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Great team.

Lindy T. 
Rating:
5.0

Your customer service is superb. Continue doing what you're doing. This is the reason why I keep coming back to this location.

Jose C. 
Rating:
4.0

Customer did not leave a comment.

GARRY S. 
Rating:
5.0

Fast and easy service

EFRAIN C. 
Rating:
3.0

Over charged me, truck dirty and seat belt didn't work..

Khailand K. 
Rating:
4.0

Customer did not leave a comment.

Sherie K. 
Rating:
5.0

Customer did not leave a comment.

Edward l W. 
Rating:
4.0

You need to have a portal where the UHaul user can ensure that his issues are being listened to and will be dealt with before the next driver sees it .

Moses P. 
Rating:
5.0

even though I check in online I had to go inside, wait in line to get the equipment I was renting. Fix this or don't offer online check in.

Juan A. 
Rating:
4.0

Spray a little Roach Spray along with the Sanitizer part. The folks need at least 2 more people that can do everything during the "slammed" times. Your Team continued to smile and offer terrific customer service though.

SERENIA S. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
3.0

Late evening pickup, too long to have to wait. The line was long and only one person at the desk. Took nearly an hour to pickup. I did love the convenience of 24/7 frop off!

ANGELA MARLENE L. 
Rating:
3.0

Good service

Joseph R. 
Rating:
5.0

Found the manager to be an excellent source of the size of trailer needed for our ATV. We saw the six foot wide trailer and discussed with her why we could not use it; she was very pleasant and explained about the opening of the the trailer in great detail. We also want to give a hats off to the young lady who accepted the trailer back after we returned it. Very nice, pleasant and very knowledgeable. The whole process was rather painless from rental to return. Job well done!

Michael M. 
Rating:
5.0

Very professional and faster service.

Raul S. 
Rating:
5.0

The staff was very friendly and helpful. They showed me how to hook up the equipment and even sent me the video. Thanks so much for your help!

RUBY M. 
Rating:
5.0

Always rent here, going to miss them we just relocated

SHANRON G. 
Rating:
3.0

The links do not work on all mobile phones. There should be some other way for customers to verify equipment etc....

TALAYA R. 
Rating:
5.0

Customer did not leave a comment.

glenn h.  |  Overall Experience 
Rating:
5.0

On Easter Sunday my family was displaced by a fire and the gentleman that helped him was very sincere. I asked the rep if there were any discounts available and he stated that UHaul didn't offer any discounts. Although he could offer a discount I just appreciate the patience and concern he showed as the last few days have been very hectic and stressful. I wish I could remember his name

JESSICA M. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Demetria A. 
Rating:
5.0

Customer did not leave a comment.

ROC H. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA G. 
Rating:
4.0

Customer did not leave a comment.

TRACIE M. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Fast and easy drop off

Efrain C. 
Rating:
5.0

Great customer service!

CHRISTOPHER M. 
Rating:
5.0

Employees were outstanding and courteous.

GREGORY C. 
Rating:
3.0

Customer did not leave a comment.

LONNY S. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

More mid size trucks availability

VERNON B. 
Rating:
5.0

I was helped by a lady employee but I can't remember her name. She was an older lady and very pleasant

Demetric M. 
Rating:
5.0

Nothing that I can complaint about.

Talkeetna Y. 
Rating:
4.0

I returned a cargo van right before the store was closing and the inspector checked me on the spot and cleared me right away.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
1.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The manager was very nice and very helpful. The staff polite and very helpful.,

Menya L.  |  First Impressions 
Rating:
4.0

The online return did not work.

KEVIN W. 
Rating:
1.0

Got to the store at 7:10 am did not have the 26 foot truck I reserved on the 23rd. It took almost 2 hours to get a 20 foot truck. No dolly had to buy a 39 dollar dolly at the store then opened the truck it was a dolly in it. Got my bill and was over charged will be going to the location today to speak to management. One of the worst experiences I have ever had with this company.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

JAMILA E. 
Rating:
5.0

Excellent Service

JULIO R. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

If you request equipment online, you should have to go inside and fill out another contract before picking up the equipment. Defeats the propose of fill it out online.

DWIGHT M. 
Rating:
2.0

Employee at the desk need more trainings, no manners

Luis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Very friendly, courteous and helpful. Super nice way to end a long trip

BRIANPATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
5.0

your online service it took me two days to get a vehicle after i was guarantee after my first location didn't have one and had to schedule the next day the even went well got my truck use for an hour and half that day was excellent overall poor

Leroy B. 
Rating:
5.0

Customer did not leave a comment.

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Manager and staff were nice and very helpful with a some trouble our car was having. I would recommend this store to anyone.

Bradleykawika P. 
Rating:
5.0

I literally have no complaints. Great experience all the way around.

JOY T. 
Rating:
5.0

Customer did not leave a comment.

DIANNA C. 
Rating:
2.0

The truck was not clean and the check engine light was on and it didn't drive good at all

Tiesha S. 
Rating:
3.0

Customer did not leave a comment.

Annette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

holly M. 
Rating:
5.0

Customer did not leave a comment.

Edna C. 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

nothing at this time

William W. 
Rating:
4.0

Customer did not leave a comment.

MONICA MURIEL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Love this place

Evon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Great service guys! Brittany I believe helped us and was amazing!

SHAUN W. 
Rating:
5.0

Customer service was excellent. Hire more people like the young lady that took care of me. She was professional and nice. Promote ahead of peers.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

CLOTILDE A. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

I watched them clean the uhual when I dropped it off.

melena C. 
Rating:
2.0

Counter employee need more training, specially with military personnel.

Luis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor L.  |  First Impressions 
Rating:
5.0

Even with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

parker h.  |  First Impressions 
Rating:
4.0

The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.

RONNIE P.  |  First Impressions 
Rating:
5.0

Great Customer Service

ashla m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

The manager was very nice and helpful! Thank you for your time and help!

WAYNE H.  |  First Impressions 
Rating:
5.0

The lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.

Anthony B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
3.0

There was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.

Alvin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicolas s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
4.0

When I walked in the line was to the door, so I did everything online. I paid for my storage unit, had a contract number and access code and still was not let into the unit! The ONE guy working the desk told the guyS outside that I STILL had to wait in line to talk to him! Which caused my trailer rental to go over, so I was charged an extra day for that! What’s the point of being able to purchase online but still have to wait in line??

Yolanda S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daphne O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINEARD R.  |  First Impressions 
Rating:
5.0

Awesome experience

Beatriz R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eli K.  |  First Impressions 
Rating:
5.0

The best, professional, very friendly and courteous

Phillip C.  |  Overall Experience 
Rating:
3.0

This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.

BRENT K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter enow nyoh e.  |  Overall Experience 
Rating:
5.0

Very friendly, even during a very high peak time..

Tammie T.  |  Overall Experience 
Rating:
5.0

Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !

Kaitlin P.  |  Overall Experience 
Rating:
5.0

Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn O.  |  Overall Experience 
Rating:
5.0

Every one at the u haul place was nice and very good customer service

Wynter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonji J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter enow nyoh e.  |  First Impressions 
Rating:
5.0

Great customer service. Easy get in and get out which I appreciated.

Darnell J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAWNIE M.  |  Overall Experience 
Rating:
5.0

I had my household stuff in this storage and I never had any problems

OLGA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gladys t.  |  Overall Experience 
Rating:
3.0

I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

raeann c.  |  First Impressions 
Rating:
5.0

Everything was great!

Brenda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cantaniece W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza T.  |  Overall Experience 
Rating:
1.0

The staff are very rude and act like they don’t understand when people are asking simple questions

Armoni H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wynter S.  |  First Impressions 
Rating:
5.0

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

Christine i.  |  Overall Experience 
Rating:
3.0

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

verlanda b.  |  Overall Experience 
Rating:
5.0

Thank you for your help💙

Marta J.  |  First Impressions 
Rating:
5.0

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Richard V.  |  Overall Experience 
Rating:
4.0

The gentleman that waited on me was very courteous. I might add patience

Darryl W.  |  First Impressions 
Rating:
4.0

it was very handy to store blongs and also then get a truck

loran r.  |  Overall Experience 
Rating:
5.0

Good service and convenient.

Brian L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Melinda B.  |  Overall Experience 
Rating:
1.0

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

juan f.  |  Overall Experience 
Rating:
5.0

Well ran store. Manager is a plus!

mark l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teodora V.  |  Overall Experience 
Rating:
5.0

Courteous employees and very clean facilities make this a top place to store your belongings.

Richard E.  |  Overall Experience 
Rating:
5.0

Michelle is the best and she does everything she can to insure the customer is taken care of.

sonja W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vickie k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

baltazar c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  First Impressions 
Rating:
5.0

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Annette C.  |  Overall Experience 
Rating:
5.0

Would prefer 24/7 access to the storage facility.

Tony C.  |  First Impressions 
Rating:
3.0

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages

Diana G.  |  Overall Experience 
Rating:
2.0

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

trulenda h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william c.  |  Overall Experience 
Rating:
5.0

Great staff.

Arroyo B.  |  Overall Experience 
Rating:
5.0

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

Paul S.  |  Overall Experience 
Rating:
5.0

Amazing service

EDGAR R.  |  Overall Experience 
Rating:
5.0

Michelle and her staff made everything easy for me. They were extremely accommodating.

barbara w.  |  Overall Experience 
Rating:
1.0

The storage facility was great. The customer service was not good.

Zawanda W.  |  Overall Experience 
Rating:
5.0

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

donna w.  |  Overall Experience 
Rating:
5.0

I would recommend friends and family to store there belonging there.

Tammy C.  |  Overall Experience 
Rating:
5.0

Very friendly Did meet my needs

Teodora V.  |  First Impressions 
Rating:
5.0

Great customer service and very helpful.

Rachel L.  |  First Impressions 
Rating:
5.0

Great service

sonja W.  |  First Impressions 
Rating:
5.0

Great service

octavior w.  |  Overall Experience 
Rating:
4.0

Very clean units, and very nice employees.

Denise B.  |  Online Move In 
Rating:
5.0

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Pamela T.  |  Overall Experience 
Rating:
5.0

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Jolene F.  |  Overall Experience 
Rating:
5.0

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Craig W.  |  First Impressions 
Rating:
5.0

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Richard E.  |  First Impressions 
Rating:
5.0

Thanks for taking the time to show me where the unit was and for being polite.

Joshua M.  |  Overall Experience 
Rating:
5.0

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

Joshua S.  |  Overall Experience 
Rating:
5.0

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

VIVIAN T.  |  Overall Experience 
Rating:
5.0

Awesome customer service

EDGAR R.  |  First Impressions 
Rating:
5.0

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

Kerry F.  |  Overall Experience 
Rating:
5.0

Great staff

OSCAR C.  |  Overall Experience 
Rating:
5.0

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

Mark V.  |  First Impressions 
Rating:
5.0

Staff was very helpful answering questions. Great atmosphere!

gary o.  |  Overall Experience 
Rating:
4.0

Very accommodating and provided outstanding service.

Chiquita S.  |  First Impressions 
Rating:
5.0

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Angela O.  |  Overall Experience 
Rating:
1.0

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

Brian S.  |  Overall Experience 
Rating:
5.0

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

vincent b.  |  First Impressions 
Rating:
5.0

Overall very satisfied and easy to work with

Spencer A.  |  Overall Experience 
Rating:
4.0

Staff very helpful

Edward D.  |  First Impressions 
Rating:
3.0

Need to be a little more efficient with time.

Thomas N.  |  Overall Experience 
Rating:
4.0

May need to extend access time or open earlier.

Myron H.  |  Overall Experience 
Rating:
5.0

Recommend, great customer service ..

Sharon K.  |  Overall Experience 
Rating:
5.0

I had no problems entering & existing the property. The staff was very friendly & courteous.

LAWRENCE D.  |  Overall Experience 
Rating:
5.0

Great friendly service. Thank you Michelle.

ronald l.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

LINDA B.  |  Overall Experience 
Rating:
5.0

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

Lance F.  |  First Impressions 
Rating:
5.0

I appreciated the ease of use and helpfulness of the U-HAUL employees.

gary o.  |  First Impressions 
Rating:
5.0

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

AMBER G.  |  Overall Experience 
Rating:
5.0

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

Sharon L.  |  First Impressions 
Rating:
5.0

Thanks for the help!

ANDY B.  |  Overall Experience 
Rating:
5.0

They were all courteous .

JULIE A.  |  First Impressions 
Rating:
5.0

No problems at all and very professional

damien l.  |  First Impressions 
Rating:
5.0

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

ronald l.  |  First Impressions 
Rating:
3.0

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

adrian a.  |  Overall Experience 
Rating:
4.0

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

KATHRYN W.  |  Overall Experience 
Rating:
5.0

I was greeted and treated with respect.

LAWRENCE D.  |  First Impressions 
Rating:
4.0

Staff needs to be better trained

Mario J.  |  First Impressions 
Rating:
5.0

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

Tammy C.  |  First Impressions 
Rating:
5.0

The manager was very nice and understanding

michael b.  |  Overall Experience 
Rating:
4.0

Some water damage to equipment but all items are still operating so, all good man.

Connor S.  |  Overall Experience 
Rating:
3.0

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Cynthia D.  |  First Impressions 
Rating:
5.0

Very friendly staff. They physically showed me the location of my unit.

Richard W.  |  First Impressions 
Rating:
5.0

Very friendly and great communication.

Brenda L.  |  Overall Experience 
Rating:
5.0

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

Arthur C.  |  First Impressions 
Rating:
5.0

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

marva s.  |  Overall Experience 
Rating:
5.0

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

Devon C.  |  Overall Experience 
Rating:
5.0

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

marva s.  |  First Impressions 
Rating:
5.0

Great team

reginald f.  |  Overall Experience 
Rating:
5.0

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

Zahira T.  |  Overall Experience 
Rating:
5.0

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

marva s.  |  Overall Experience 
Rating:
5.0

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

Delton D.  |  Overall Experience 
Rating:
1.0

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

michael d.  |  Overall Experience 
Rating:
5.0

Easy check in. Great customer service.

Zahira T.  |  Reservation 
Rating:
5.0

Very satisfied

Joyce K.  |  Overall Experience 
Rating:
3.0

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

Garth J.  |  Reservation 
Rating:
5.0

Great staff!

chauncey h.  |  Overall Experience 
Rating:
5.0

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

Quo J.  |  Overall Experience 
Rating:
5.0

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

elisa R.  |  Reservation 
Rating:
5.0

Friendly, helpful professionals!

Alex H.  |  Overall Experience 
Rating:
1.0

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

daniel b.  |  Overall Experience 
Rating:
3.0

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

ZACH K.  |  Overall Experience 
Rating:
5.0

Very polite

DANNY H.  |  Reservation 
Rating:
5.0

Manager and employees were very helpful in accommodating my needs. Thanks!

CRISTOBAL Q.  |  Overall Experience 
Rating:
4.0

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Kerry F.  |  Overall Experience 
Rating:
1.0

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

Andrea H.  |  Overall Experience 
Rating:
5.0

Five star

denise d.  |  Overall Experience 
Rating:
5.0

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

wayne f.  |  Overall Experience 
Rating:
5.0

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

Gladys T.  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice and professional. I can't think of her name!

VELICIA L. E.  |  Overall Experience 
No reviews have been submitted for this location.

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