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James P.Customer Reviews for U-Haul Moving & Storage of Centex
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.
JOEL JR J. | Overall ExperienceThe manager was very nice and very helpful. The staff polite and very helpful.,
Menya L. | First ImpressionsEmployee at the desk need more trainings, no manners
Luis S. | Overall ExperienceLove this place
Evon R. | First ImpressionsCounter employee need more training, specially with military personnel.
Luis S. | First ImpressionsEven with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.
Adam H. | Overall ExperienceThe carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.
RONNIE P. | First ImpressionsGreat Customer Service
ashla m. | First ImpressionsThe manager was very nice and helpful! Thank you for your time and help!
WAYNE H. | First ImpressionsThe lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.
Anthony B. | Overall ExperienceThere was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.
Alvin R. | Overall ExperienceWhen I walked in the line was to the door, so I did everything online. I paid for my storage unit, had a contract number and access code and still was not let into the unit! The ONE guy working the desk told the guyS outside that I STILL had to wait in line to talk to him! Which caused my trailer rental to go over, so I was charged an extra day for that! What’s the point of being able to purchase online but still have to wait in line??
Yolanda S. | Online Move InAwesome experience
Beatriz R. | Overall ExperienceThe best, professional, very friendly and courteous
Phillip C. | Overall ExperienceThis facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.
BRENT K. | First ImpressionsVery friendly, even during a very high peak time..
Tammie T. | Overall ExperienceMs. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !
Kaitlin P. | Overall ExperienceStaff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.
Thomas P. | Overall ExperienceEvery one at the u haul place was nice and very good customer service
Wynter S. | Overall ExperienceGreat customer service. Easy get in and get out which I appreciated.
Darnell J. | First ImpressionsI had my household stuff in this storage and I never had any problems
OLGA M. | Overall ExperienceI understand why the access hours aren’t 24hrs anymore but it is inconvenient.
raeann c. | First ImpressionsEverything was great!
Brenda G. | Overall ExperienceThe staff are very rude and act like they don’t understand when people are asking simple questions
Armoni H. | Overall ExperienceI would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!
Christine i. | Overall ExperienceThe only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.
verlanda b. | Overall ExperienceThank you for your help💙
Marta J. | First ImpressionsThis was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!
Richard V. | Overall ExperienceThe gentleman that waited on me was very courteous. I might add patience
Darryl W. | First Impressionsit was very handy to store blongs and also then get a truck
loran r. | Overall ExperienceGood service and convenient.
Brian L. | Overall Experiencethe staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.
juan f. | Overall ExperienceWell ran store. Manager is a plus!
mark l. | Overall ExperienceCourteous employees and very clean facilities make this a top place to store your belongings.
Richard E. | Overall ExperienceMichelle is the best and she does everything she can to insure the customer is taken care of.
sonja W. | Overall ExperienceGreat customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !
Annette C. | Overall ExperienceWould prefer 24/7 access to the storage facility.
Tony C. | First ImpressionsI had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages
Diana G. | Overall ExperienceI could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.
trulenda h. | Overall ExperienceGreat staff.
Arroyo B. | Overall ExperienceThe location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.
Paul S. | Overall ExperienceAmazing service
EDGAR R. | Overall ExperienceMichelle and her staff made everything easy for me. They were extremely accommodating.
barbara w. | Overall ExperienceThe storage facility was great. The customer service was not good.
Zawanda W. | Overall ExperienceWonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.
donna w. | Overall ExperienceI would recommend friends and family to store there belonging there.
Tammy C. | Overall ExperienceVery friendly Did meet my needs
Teodora V. | First ImpressionsGreat customer service and very helpful.
Rachel L. | First ImpressionsGreat service
sonja W. | First ImpressionsGreat service
octavior w. | Overall ExperienceVery clean units, and very nice employees.
Denise B. | Online Move InI appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!
Pamela T. | Overall ExperienceWe had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.
Jolene F. | Overall ExperienceThe Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....
Craig W. | First ImpressionsKeistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price
Richard E. | First ImpressionsThanks for taking the time to show me where the unit was and for being polite.
Joshua M. | Overall ExperienceGood storage 10/10 Only issue could be the amount of spiders in the storage area.
Joshua S. | Overall ExperienceA special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.
VIVIAN T. | Overall ExperienceAwesome customer service
EDGAR R. | First ImpressionsWe have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.
Kerry F. | Overall ExperienceGreat staff
OSCAR C. | Overall ExperienceTrey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!
Mark V. | First ImpressionsStaff was very helpful answering questions. Great atmosphere!
gary o. | Overall ExperienceVery accommodating and provided outstanding service.
Chiquita S. | First ImpressionsIf I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.
Angela O. | Overall ExperienceDJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.
Brian S. | Overall ExperienceVery friendly and informative staff members that made the task of moving just a smid bit more convenient.
vincent b. | First ImpressionsOverall very satisfied and easy to work with
Spencer A. | Overall ExperienceStaff very helpful
Edward D. | First ImpressionsNeed to be a little more efficient with time.
Thomas N. | Overall ExperienceMay need to extend access time or open earlier.
Myron H. | Overall ExperienceRecommend, great customer service ..
Sharon K. | Overall ExperienceI had no problems entering & existing the property. The staff was very friendly & courteous.
LAWRENCE D. | Overall ExperienceGreat friendly service. Thank you Michelle.
ronald l. | Overall ExperienceFriendly and helpful staff.
LINDA B. | Overall ExperienceThe employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.
Lance F. | First ImpressionsI appreciated the ease of use and helpfulness of the U-HAUL employees.
gary o. | First ImpressionsI only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job
AMBER G. | Overall ExperienceWe had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!
Sharon L. | First ImpressionsThanks for the help!
ANDY B. | Overall ExperienceThey were all courteous .
JULIE A. | First ImpressionsNo problems at all and very professional
damien l. | First ImpressionsMichelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.
ronald l. | First ImpressionsNo issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.
adrian a. | Overall ExperienceWhile waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!
KATHRYN W. | Overall ExperienceI was greeted and treated with respect.
LAWRENCE D. | First ImpressionsStaff needs to be better trained
Mario J. | First ImpressionsShe was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.
Tammy C. | First ImpressionsThe manager was very nice and understanding
michael b. | Overall ExperienceSome water damage to equipment but all items are still operating so, all good man.
Connor S. | Overall ExperienceTime consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.
Cynthia D. | First ImpressionsVery friendly staff. They physically showed me the location of my unit.
Richard W. | First ImpressionsVery friendly and great communication.
Brenda L. | Overall ExperienceChecking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.
Arthur C. | First ImpressionsFor a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again
marva s. | Overall ExperienceUsed for 8 months, never a issue. Always communicated and used great problem solving strategies
Devon C. | Overall ExperienceMy attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.
marva s. | First ImpressionsGreat team
reginald f. | Overall ExperienceThe manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.
Zahira T. | Overall ExperienceWhat a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.
marva s. | Overall ExperienceI just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.
Delton D. | Overall ExperienceObviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything
michael d. | Overall ExperienceEasy check in. Great customer service.
Zahira T. | ReservationVery satisfied
Joyce K. | Overall ExperienceOur free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.
Garth J. | ReservationGreat staff!
chauncey h. | Overall ExperienceThe staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!
Quo J. | Overall ExperienceHighly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.
elisa R. | ReservationFriendly, helpful professionals!
Alex H. | Overall ExperienceA U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.
daniel b. | Overall ExperienceThe staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.
ZACH K. | Overall ExperienceVery polite
DANNY H. | ReservationManager and employees were very helpful in accommodating my needs. Thanks!
CRISTOBAL Q. | Overall ExperienceThis facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.
Kerry F. | Overall ExperienceI have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.
Andrea H. | Overall ExperienceFive star
denise d. | Overall ExperienceOn my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?
wayne f. | Overall Experiencei don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18
Gladys T. | Overall ExperienceThe lady that helped me was very nice and professional. I can't think of her name!
VELICIA L. E. | Overall Experience